CITIZE S / CLIET S CHARTER FOR PAWA HAS LTD. (2017-18) Aress: Registere Office: Safarjung Airprt, ew Delhi-110003 Crprate Office: C-14, Sectr-1, ia-201301 (U.P.) bsite: http://pawanhans.c.in Date f Issue: 1.4.2017 ext Review: 1 st April, 2018
Se 1: Aim, Visin, Missin, Objectives Funs PART- I. VISIO, MISSIO AD OBJECTIVES OF PAWA HAS LIMITED a) VISIO "Enable the peple t have access t safe, secure, sustainable, affrable wrl class niche aviatin services." b) MISSIO T becme a market leaer in Helicpters Sea Plane services, t prvie reginal cnnectivity thrugh Small Fixe Wing Aircrafts peratins prvie repair/ verhaul services at par with iernatinal stars. c) OBJECTIVES: T initiate fleet replaceme / enhanceme plan. T achieve ptimum utilizatin f the fleet. T ensure cinuus imprveme in safety bth in the air n the grun cmparable t the best in the aviatin inustry. T iversify i repair/verhaul facilities / services. T prvie helicpter training, safety service create infrastructure namely Heliprts/Helipas. Capital restructuring t facilitate fleet enhanceme plan. T imprve Iernal Manageme Practices buil capacity within the Organizatin.
1. Prviing helicpter supprt services t the il sectr - Lng term helicpter charter services t OGC, Oil Inia, GAIL, etc. 25 Shri Manish Rkae, JGM (Mktg) incharge. mktg@pa wanhans.c.in 98335157 91 Ph- 2476735 Fax 24769797 2542205 - timely services t the custmers - regular mnitring f custmer satisfa - imprve iernal external custmer satisfa e Agreeme s with the Charterer. Me
2. Operate in hilly inaccessible areas - Lng term helicpter charter services t State Gvernmes ther PSUs, OGC agencies namely Meghalaya, Tripura, Sikkim, Oisha, Himachal Praesh, Lakshaweep, Anaman & icbar, Ministry f Hme Affairs (MHA), TPC, etc. 20 Sh. Manish Rkae, JGM (Mktg) incharge. mktg@pa wanhans.c.in 9833515 791 Ph- 2476735 Fax 2476979 7 2542205 - timely services t the custmers - regular mnitring f custmer satisfa - imprve iernal external custmer satisfa e Agreeme s with the Charterer. Me
3. Make available charter flts fr prmtin f travel turism - Helicpter Services fr Sri, Kearnathji. 10 Sh. M.Bra, GM (R) ms.bra @pawanh ans.c.in M. 9811581 464 Ph-011-2461571 1Fax 011-2461180 1 - timely services t the custmers - regular mnitring f custmer satisfa - imprve iernal external custmer satisfa e Agreeme s with the Charterer guielines f Shrine Bars. Me
4. CRM, cmpetency check, special VFR training fr crew thir party auit f peratrs facilities- atinal Institute f Aviatin Safety & Services (IASS), Delhi 5 Shri M.Bra, Chief f Safety ms.bra @pawanh ans.c.in 9811581 464 Ph- 011-2476854, Fax-011-2476979 imprveme in perfrmance safety bth in air n grun e Guielines f the Institute. Me
5. Heliprt at Rhini, Delhi Services at heliprt. 5 Shri Rajvir Saharan, Heliprt Manager rs.saharan @pawanh ans.c.in 88009982 98 Ph. 2476789 Fax. 2476978 Cmmercial services at Heliprt. e Gvernme Guielines. Me
6. Setting up f Helicpter Training Acaemy at Haapsar, Pune. 5 Shri P.K.Markan, Hea (General Engg.) pk.markan @pawanh ans.c.in 9573176 920 Ph. 2476782 Fax.0120-2476985 Cnstru f Helicpter Training Acaemy. e Gvernme Guielines. Me
7. Operatin & Maienance f helicpters f thers - Operatins & Maienance (O&M) f Dhruv Helicpters f HAL, OGC ther parties. 10 Shri M.P.Singh Hea AME mp.singh @pawanh ans.c.in 9818611 993 Ph- 2476763 Fax 2476977 O&M supprt t BSF, OGC. e Agreeme s with the Owner. Me
8. Grievance Reressal f citizens-grievance reressal mnitring system is in peratin n the website f Gvernme i.e. http://pgprtal.gv.in 15 Sh. Sanjiv Agrawal, (Cmpany Secretary & GM(Legal) c.secy@p awanhans.c.in 98106350 58 Ph. (O) 2476775 2533021 Fax. 2476984 Speey reressal f citizen s grievences. e Gvernme Guielines. Me
List f Stakehlers / Clies Stakehler/Clie 1. OGC, GAIL, State Gvernmes ther PSUs agencies namely, Meghalaya, Himachal Praesh, Gvt. f Maharashtra, Gvt. f Oisha, Gvt. f st Bengal Tripura, Sikkim, agal, Lakshaweep, Anaman & icbar, Ministry f Hme Affairs (MHA), TPC, etc. Passengers at Sri Kearnathji, stues at Training Institute at Mumbai IASS at ew Delhi, Owners f helicpters fr O&M, Ministry f Civil Aviatin, DGCA, IAF, BCAS, AAI, MF, Ministry f Petrleum suppliers aircrafts, spares, engine, ATF ther items.
Respnsibility Ceers Respnsibility Ceer 1. Marketing Departme at CO 2. General Manager rthern Regin 3. General Manager stern Regin Lline n. email n. aress 2476735, Fax- 2476981 011-24615748 011-24615711, Fax-011-24611801 022-26146211, 26261700, Fax-022-66754419 4. Hea AME 2476763, Fax- 2476977 5. Off. General Manager (Eastern Regi 9818611993 Pawan Hans Lt., C-14, Sectr-1, ia- 201301. 0361-2842175/28421 76 Fax 0361-2842177 manish.rkae@pawanhans.c.i n 9833515791 Pawan Hans Lt., C-14, Sectr-1, ia- 201301. m.s.bra@pawanhans.c.in 9811581464 Pawan Hans Lt., Safarjung Airprt, ew Delhi-110003. sanjay.kumar@pawanhans.c.in 9811311382 Pawan Hans Lt., Juhu Aerrme, Vile Parle (st), Mumbai- 400054. mp.singh.engg@pawanhans.c.i n m.sreekumar@pawanhans.c.in 9920559496 Pawan Hans Lt. 3r Flr, Rajashree Inn Htel, VIP Ra, Guwahati 781015 (Assam).
6. Chief f Safety 011-2476854, Fax-011-2476979 7. Heliprt at Rhini, Delhi Helicpter Training Acaemy at Haapsar, Pune 2476789 Fax. 2476978 ms.bra@pawanhans.c.in 9811581464 Pawan Hans Lt., Safarjung Airprt, ew Delhi-110003. rs.saharan@pawanhans.c.in 8800998298 Pawan Hans Lt., C-14, Sectr-1, ia- 201301. Inicative Expectatins frm Service Recipies Inicative Expectatins frm Service Recipies 1. 2. 3. 4. 5. 6. 7. - timely services t the custmers - regular mnitring f custmer satisfa - imprve iernal external custmer satisfa - Cinuus training evelpme f emplyees as per market nees. - imprveme in perfrmance safety bth in air n grun - Envirnme clearance, letter f ie t the cracting agency - O&M supprt t BSF, OGC, Gvt. Of Gujarat.