ERIK ELLIGENS BEng Telephone: +61 (0)3 9705 0853 Mobile: +61 (0)4 1365 6497 erik.elligens@qcservices.com.au www.qcservices.com.au Professional Summary I am an experienced quality professional with an extensive international background in implementation of Quality Management Systems, Safety Management Systems, civil aviation regulations, ISO standards and quality auditing of technical and operational organisations, ranging from general aviation to complex national flag carriers. I have management and oversight experience in European, African and Australian environments and have expertise in implementing regulatory requirements and ISO standards into the industry. I am able to translate complicated issues into simple structures and write them into processes and procedures. My strengths lie in organising, structuring and standardisation, liaison between companies and their Authorities and/or customers, and my ability to deal with all layers of an organisation. Major Skills Project Management Management of projects to quality, budget and time restraints; Annual goal-setting and Department plans; Implementation of aviation and ISO Quality and Safety standards into the industry. Leadership Daily leadership of 6 direct staff; Member of the Senior Management Team at John Holland Aviation Services; Member of the Board of Directors of Mission Aviation Fellowship Australia. Business Skills Influencing and negotiation; Analysis of processes and procedures, with the objective to simplify, standardise and be more costeffective; Report writing; Root cause analysis and corrective actions. Languages Fluent in English and Dutch, reasonable German and basic French. Erik Elligens Page 1
Employment History Managing Director Quality & Compliance Services February 2011 to present. As a specialist in European and Australian aviation regulations, and extensive auditing experience, I offer Quality and Safety Management Systems expertise to small and medium-sized companies, who can fulfil their requirements by utilising part-time quality staff. As the new CASA Part 42 and 145 regulations are based on the European standards, I can assist Australian companies with the implementation thereof. The introduction of Safety Management Systems and Human Factors is new to the existing CAR 30 requirements and I am able to tailor these requirements to the specific companies and implement them. Some happy customers are: Seats of Australia, Crown Aviation, Tiger Airways, Aerobond, de Bruin Aviation, Pulse Aero, Avionics 2000, Interiors Aeroservices, Jetstar (via Altara), Kidde Aerospace & Defence and Complete Avionics. In May 2013, I acquired the accreditation to be an IS-BAO Auditor for the International Business Aviation Council. Advisor Quality Management Systems Seats of Australia October 2010 up to February 2011. In this part-time position I have responsibility for the development and execution of the Quality Management System of Seats of Australia. Activities include liaison with CASA, follow up of corrective actions, redrafting of regulatory manuals and company procedures, development of the audit programme, execution of internal and supplier audits and providing regulatory and airworthiness advice to the Chief Inspector and Accountable Manager. Manager Quality & Environment John Holland Aviation Services May 2010 to October 2010. This senior management role is to ensure that the JHAS Quality System complies with the various company approvals and that the relevant processes and procedures are known to all staff. The environmental aspects cover the use of water, electricity and gas, and encompass waste management, emergency response and liaison with the relevant government bodies. Daily leadership of the Quality Team Rationalised the number of calibration items, saving JHAS AUD 25.000 annually Audited all JHAS Line Stations Published the 2010-2011 Environmental Management Plan Drafted a new CASA Maintenance Organisation Exposition Quality/HSE/Facilities Leader Honeywell Aerospace Melbourne December 2009 to May 2010. This combined role was developed to ensure technical integrity of the facilities and their equipment; compliance with all local and company HSE requirements and compliance with all applicable aviation regulations. Specific actions include chairing the Safety and Steering Committees, utilising the Site Self Assessment Tool, liaising with WorkSafe Australia and organising all facility issues. Development of emergency response plans and risk analysis Conducting emergency evacuation exercises Organising First Aid and CPR initial and recurrent training Erik Elligens Page 2
Quality Leader Honeywell Aerospace Melbourne January 2008 to December 2009 As a member of the senior management team I was responsible for the Company s Maintenance Approvals, development and implementation of processes and procedures, hosting customer and supplier audits and the quality of our subcontractors. The KPI s are related to customer escapes (PPM), on time closure of corrective actions and execution of the annual audit plan. I led a Quality Officer and the Technical Librarian. Integration of the mechanical site and avionics site into one common management system, resulting in clarity and more knowledge of the processes by the Workshop personnel; Integration of three separate airworthiness approvals into one Exposition, resulting in annual cost savings of AUD 90.000.00; Liaison with Aviation Authorities and auditors. Board of Directors Mission Aviation Fellowship Australia May 2008 to October 2010 This out-of-hours position gave me the opportunity to use my aviation expertise in a missionary, not-for-profit organisation with the aim of giving spiritual and physical aid to the poor and needy all over the world. My specific role in the Board was to provide valuable advice on flight safety matters and participate in safety meetings. Strategic input towards a globally led safety audit focussed on the Australia and Papua & New Guinea region. Principal Propulsion Engineer CASA Airworthiness Engineering Branch June 2007 to January 2008 This Principal role was to coach and mentor a group of engineers, while day-to-day activities consisted of reviewing Service Difficulty Reports leading to Australian Airworthiness Directives, liaison with foreign Aviation Authorities concerning safety related issues and Airworthiness Directives, and participation in Australian Transport Safety Bureau investigations. Position was terminated due to end of contract. Proposed technical solutions to an on-going problem with Pratt & Whitney PT6 engines; Developed a Training Manual for the Airworthiness Engineering Branch. Volunteer Mission Aviation Course Coldstream February 2007 to June 2007 I assisted MAC with the development and implementation of a Safety Management System. Coaching of the new Safety Officer in his safety role. Senior Operations Inspector November 2006 to January 2007 An interim position which was used to mentor and coach colleague Operations Inspectors and Management. I assisted the inexperienced colleagues with audits, organisational and operational issues. Observer during an IATA Operational Safety Audit (IOSA) at KLM Royal Dutch Airlines. Erik Elligens Page 3
Flight Operations Advisor Mission Aviation Fellowship Europe January 2005 to November 2006 This role was to assist the MAF Flight Operations Manager in any relevant project requiring regulatory aviation expertise. The development of flight standards and recording them in Operations Manuals was a high priority. Each Operations Manual was tailored to the specific country, using the local regulations if they were stricter than the MAF standards. Once ready, the individual Operations Manuals were introduced in the Flight Programme of that country and submitted to the local Aviation Regulator. Implementation of Quality and Safety Management Systems in the MAF Aviation Programmes in Africa and Asia. Countries involved are: Bangladesh, Chad, Kenya, Madagascar, Mongolia, South Africa, Tanzania and Uganda. Liaison between the Aviation Programmes and the local Aviation Authorities. Coaching and training of local Quality Managers and Aviation Inspectors. Developing Operations Manuals in accordance with European Regulations. Setting up a centralised document control system. Senior Operations Inspector September 2001 to January 2005 In addition to the normal oversight activities, I became the Principal Inspector for the KLM Operations Division and deputised for the Team Leader Operations. The role also focussed on training, coaching and mentoring of new, inexperienced Operations Inspectors. Deputy Team Leader Operations; Introduction of the Boeing 777ER into the KLM fleet; Introduction of the Boeing B747F into the KLM fleet; Introduction of the Airbus A300 into the Schreiner Airways fleet; Member of Joint Aviation Authorities OPST teams; RVSM National Coordinator; Management tasks; International Civil Aviation Organisation Operations Instructor; Implementation of JAR OPS 1 and JAR OPS 3 in the Dutch aviation industry Operations Inspector September 1998 to September 2001 Within the Operations Division, the Flight Inspectors were in need of experts to oversee the organisational aspects of flight operations. This role was introduced to cover this need. After training in JAR OPS 1 and 3, I became the primary contact person for a number of small and middle sized aircraft and helicopter operators. Implementation of JAR OPS 1 for Dutch fixed-wing operators; Implementation of JAR OPS 3 for all Dutch helicopter operators; RVSM National Coordinator; Lecture on JAR OPS for JAA in Eastern Europe; Proposals for organisational changes and assistance in the implementation thereof. Maintenance Inspector Airlines October 1997 to September 1998 As a Maintenance Inspector for large airlines, I was the Principal Maintenance Inspector for KLM, Martinair and Standard Aero. I participated in quarterly meetings with the companies and performed independent audits. Erik Elligens Page 4
Developed an audit programme for KLM Technical Services; Conducted audit for KLM in Curacao. Maintenance Inspector General Aviation October 1989 to October 1997 As an Inspector I was responsible for the oversight of General Aviation companies, ranging from ballooning clubs to sophisticated corporate jet and helicopter operators. Implementation of JAR 145 in approved maintenance facilities; Development of regulations for ballooning, resulting in a 20% decline in incidents; Incident/accident investigations and follow-up activities; Member of JAA MIST-teams; Examiner of aircraft mechanics concerning aircraft piston- and gas turbine engines. F28 Powerplant/Systems Engineer Fokker Aircraft Product Support March 1985 to October 1989 In the Maintenance & Engineering Division, I provided technical support to customers regarding F28 flight controls, landing gear and hydraulics. I was the liaison between the Aircraft Manufacturer and the Vendors, but also between the aircraft operators and Fokker Aircraft. I wrote various articles in Wingtips, Fokker s technical bulletin for operators; I assisted in technical support at customer locations in a number of European countries. Maintenance Planner Fokker Aircraft Services February 1984 to March 1985 In this role I estimated the man hours needed for maintenance tasks on the F28 Fellowship I set up a system of tracking rotable items on the 20 F28 aircraft from Garuda and being refurbished for Piedmont Airways. Aircraft Engineer Royal Dutch Air Force September 1982 to November 1983 I was positioned in the Royal Dutch Air Force Engineering Dept., where I was given various engineering assignments concerning maintenance of the Fokker F27 Troopship. Development of a Corrosion Logbook for the F27 Troopships operating in humid and salty environments; Design of a storage area for the Aircraft Manuals in the F27 Troopship. Erik Elligens Page 5
Professional Development Over the past years, I have spent 10 15 days per year on professional development. The focus has been on Management and Leadership, process improvement and Health, Safety & Environment. The training has been a combination of instructor-led, project accomplishment and web-based series from internal and external sources. Examples: Practical Project Management (CASA, 2007) Three Leadership Conversations (Honeywell, 2008) Six Sigma Plus Green Belt (Honeywell, 2008) Essentials for Supervision (Honeywell, 2009) Drug and Alcohol Management Plan (CASA, 2009) First Aid (St John, 2010) OHS Course for Managers and Supervisors (AIG, March 2010) Qualifications OHS for Supervisors by the Australian Industry Group (2010) Six Sigma Plus Green Belt (2008) Project: In-house balancing of high speed rotational items. Lead Auditor (2005) 200+ flight hours as a private pilot both fixed wing and rotary wing Post-graduate course in Business Administration (1986) Dutch Institute for Aeronautical Engineering" (1982): a four year full-time tertiary course on a Bachelor's level. Personal Information Citizenship: Family: Interests: Australian and Dutch Married with two adult children Reading, Cycling, Running, Swimming Referees Referees will be provided on request. Erik Elligens Page 6