Issue 3 April - June THANK YOU 谢谢 Terima Kasih धन यव द We would like to say a big THANK YOU! to each and every one of you out there who have worked extremely hard during the peak period (May-June), as well as, over the festive period in July! The management has recognized your efforts and would like to extend our appreciation to you. Suggestion Box Locations: T1: DCSO T3: SDO, where the GJC box used to be at Compliments LATEST HAPPENINGS >>> >>> >>> >>> >>> Find out more unique ways of delighting our guests by reading some of the interesting compliments our colleagues have received! >>> Read more on pg. 2. 1
the Creating and harnessing the SATS experience. Debbie Chang Ms. Chang literally had to run from the check-in area to the gate to give me all the company allowance that I had. It was over 1,200 USD! I couldn t believe in such an extraordinary gesture. I would also like to reinforce the remarkable service and ethics of Ms. Chang! - Mr. Ricardo Pereira Cassy Wang Cassy did an outstanding job to find out exactly what we needed, and solving our problem until the very end She kept a very friendly composure during the entire, necessarily lengthy process, and we left the check-in counter very happy, and deeply impressed by your staff s professionalism and proactive service attitude. - Mr. Frank Beilner Veronica A/P Frincis Veronica had been awarded a Golden ticket from Mr. Brown for an excellent service rendered. Mr. Brown had a very tight connection from SYD to NAN and his ticket was booked separately on a different reservation and he did not have an Australian visa. Veronica assisted him with tagging his bag through to NAN and helped him call SYD airport to check if they have a transfer counter for him to check-in for FJ and for him to obtain his boarding pass at airside. Good job Veron! And please keep up the good work! - Ms. Suzanah Taib CS Duty Manager SIN, British Airways Kathy Cher She diligently pursued the matter with the ground staff in a bid to locate the wheelchair. She persevered until it was finally reported Ms. Kathy Cher is indeed a creditable asset to SATS Ltd given her exemplary dedication to duty, her hands-on common sense, a steadfast service performance which in my opinion excelled beyond the parameter of normal airport ground staff expectations, and genuine concern for the predicament of a disabled passenger. I cannot begin to tell you how much she contributed towards making a significant difference to what was otherwise, a needless stressful, disappointing, annoying and frustrating experience at Changi Airport T3. Ms. Rowena Hawkins Jonathan Sim Rukhsana Begum Lim Gaik Bee This is to compliment your team which handled China Southern Airlines flight CZ349 which was diverted from Kuala Lumpur due bad weather. Once the information about the flight details was received, the team sprung into action and have taken all actions to ensure that refuel and flight plan was sent to aircraft on time. The flight was then managed to take off within 40mins in Singapore. Well done SATS and thank you! - Ms. Christine Law CZ Station Manager 2
Winners from SQMI! Winners from OAL! Makan, makan! 3
Selamat Hari Raya Aidilfitri! Check out >500 photos on #paxraya2015! 4
Employee of the Month (apr-jun) Theresa Aik OAL Frontline Sin Pei Yau Nizam Salleh SQ/MI Frontline Mary Foo SQ/MI Backroom Alex Chin Premium Services Zaidi Sahat Shared Services Nurjihan Osman Muhd Anis Kamala Devi SQ/MI Frontline Chew Jee Chin SQ/MI Backroom Mohd Azrin Premium Services Nurillyana Shared Services Sammy Chiang OAL Frontline Kamarodin Tan Jun Yang SQ/MI Frontline Foong Sook Yee SQ/MI Backroom Muhd Haizahar Elysia Chan Shared Services 5
Newly installed massage chairs and foot massagers at terminals 1 and 3 6
Sports OVERALL CHAMPS! SUPPORTERS! GREAT EFFORT, GUYS! Awesome teamwork displayed between OAL & SQMI! 7
Keep Fit! 8