Media Release CSISG 2011 Q2 RESULTS education and transportation & logistics
Structure of today s presentation 2Q CSISG 2011 Press Briefing 1. 2nd Quarter CSISG 2011 Overall Results 2. Results and findings of Transportation & Logistics 3. Results and findings of Private and Public Education 4. Conclusion 5. Discussion 2
CSISG 2011 Q2 RESULTS
CSISG 2011 Q2 Sector Results 76 73 72.8 Education CSISG Score 70 70.0 Transport and Logistics 67 64 2007 2008 2009 2010 2011 4
CSISG 2011 Q2 Sector Results 76 74.5 Private Education CSISG Score 73 70 67 72.8 70.0 Education 70.3 Public Education Transport and Logistics 64 2007 2008 2009 2010 2011 4
CSISG 2011 Q2 Results at a Glance 5
CSISG 2011 Q2 RESULTS Transportation & Logistics (T&L)
Year-on-year changes in locals satisfaction of T&L sector and sub-sectors T&L Sector (+1.0) MRT/LRT^ Public Buses^ (+3.5) (+6.1) T&L Average Local Satisfaction Taxi Services^ Airlines^ (-0.7) (+1.9) 2011 67.6 2010 66.6 Water Transport (+4.6) ^ Sub-sectors with tourist respondents. Courier & Postal Services (+0.2) Budget Airlines^ -9-5 0 5 9 (+8.1)
Year-on-year changes in tourists satisfaction of T&L sector and sub-sectors T&L Sector (+3.6) MRT/LRT Public Buses (+2.6) (+4.1) T&L Average Tourist Satisfaction 2011 75.8 Taxi Services (-2.0) 2010 72.2 Airlines (+4.8) Budget Airlines (+4.3) -5-3 0 3 5
CSISG 2011 Q2 T&L sub-sectors year-on-year change Change CSISG Transportation & Logistics Sub-sectors +6.2 65.7 Budget Airlines +5.3 66.4 Public Buses +4.9 78.6 Changi Airport +4.6 67.1 Water Transport +3.7 67.8 MRT/LRT +2.2 66.6 Taxi Services +1.4 73.2 Airlines -0.3 65.4 Courier & Postal Services Note: Significant year-on-year changes are represented in red/green 9
CSISG 2011 Q2 T&L sub-sector +1.4 73.2 Airlines +3.9 72.3 SilkAir +3.5 69.2 Other airlines +3.4 72.4 Qantas Airlines +2.9 74.5 Emirates +1.2 72.9 Cathay Pacific Airways -2.7 76.6 *Singapore Airlines Notes: * Indicates company is significantly higher than its sub-sector score Significant year-on-year changes are represented in red/green 10
CSISG 2011 Q2 T&L sub-sector +3.7 67.8 MRT/LRT +3.8 67.6 SMRT Trains +3.5 69.0 SBS Transit Trains +2.2 66.6 Taxi Services +2.8 66.6 SMRT Taxis +2.4 67.8 Transcab +2.4 66.6 ComfortDelGro +0.4 65.7 Other Taxi -0.1 65.3 Premier +5.3 66.4 Public Buses +7.4 66.3 SBS Transit Buses +4.7 66.6 SMRT Buses -0.3 65.4 Courier & Postal +1.5 65.9 UPS +1.1 66.7 DHL +0.7 65.1 Other couriers +0.6 66.1 FedEx -2.8 64.2 SingPost Notes: * Indicates company is significantly higher than its sub-sector score Significant year-on-year changes are represented in red/green 11
Increase in locals perceived value of public buses CSISG data shows a significant improvement in locals perceived value of public buses This could be due to a combination of the effects of distancebased fares and the increase in public bus trips 12
Recommendation One Further improvement in frequency of bus arrivals recommended for high-frequency users
Segmenting commuters by usage Irregular Users: From Once every 2-3 months to Infrequent as cited by respondent Moderately Regular Users: From Once every month to 3 days a week Regular Users: From 4 days a week to everyday
Public Buses Subsector Frequency of Arrival Punctuality 8.0 Average Satisfaction Rating 7.5 7.0 15 7.5 ± 0.35 225 7.1 ± 0.14 14 7.8 ± 0.49 7.0 ± 0.16 6.7 ± 0.16 225 6.8 ± 0.17 256 256 Irregular Moderately Regular Regular Irregular Moderately Regular Regular Amount of Usage
CSISG 2011 Q2 RESULTS Education
CSISG 2011 Q2 sub-sectors year-on-year change Change CSISG Public Education Sub-sectors +11.0 69.0 ITE +1.3 69.8 Polytechnics +1.2 70.5 Universities Note: Significant year-on-year changes are represented in red/green 17
CSISG 2011 Q2 Public Education sector +1.2 70.5 Universities +8.3 78.1 *SMU -0.6 68.7 NTU -0.8 70.2 NUS +1.3 69.8 Polytechnics +9.3 70.7 Republic +4.7 69.9 Singapore +0.6 72.4 *Temasek -0.7 69.9 Nanyang -3.0 66.9 Ngee Ann +11.0 69.0 ITE +14.9 69.5 ITE (Central) +14.0 67.9 ITE (West) +4.0 69.5 ITE (East) Notes: * Indicates company is significantly higher than its sub-sector score Significant year-on-year changes are represented in red/green 18
CSISG 2011 Q2 Private Education sector Change CSISG Private Education Sub-sector +9.5 74.5 Commercial Schools Note: Significant year-on-year changes are represented in red/green UniSIM is one of the schools measured in Commercial Schools 19
Year-on-year changes in Locals and Student Pass Holders Satisfaction with Commercial Schools Locals (+4.6) Student Pass Holders (+10.8) 0 5 10
Recommendation Two Tertiary students want to be treated as mature individuals
Tertiary students want to be treated as mature individuals Amongst Polytechnic and ITE students, there is a strong positive association between the extent to which students felt they were treated as mature individuals by their instructors and their level of satisfaction with the institution For Polytechnics, this attribute fared the worst compared to other teaching-related attributes
Tertiary students want to be treated as mature individuals Polytechnics Subsector 7.8 Instructors Supportive of Needs Quality of Instructors 7.6 7.6 ± 0.07 Average Rating 7.4 1251 7.5 ± 0.07 1251 Treated as Mature Individuals 7.3 ± 0.07 7.2 1249 7.0 Teaching-related Attribute