Delays to Air Transport in Europe. February CODA Central Office for Delay Analysis CODA. February 2004

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Central Office for Delay Analysis Delays to Air Transport in Europe February 2004 February 2004 Comparison of Delay Indicators (all Causes) between February 2004 and February 2003 Total Flights 1.1% % Flights Delayed (absolute value) -1.7% -0.1% % Departures more 15 mins late (absolute value) 0.1% 9.9% Average Delay/ Movem ent -0.9% 6.1% % Flights Arr/Dep Early (absolute value) 0.8% 0.7% -5% 5% 15% All sources of Arrival Delay (based on e data) All sources of Departure Delay (based on e data) Total Departures in the ECAC region (from CFMU Data) EUROCONTROL / ECAC

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FOREWORD This report represents an overview of the delay situation in the European Civil Aviation Conference Area. It is based on delay data supplied by the CFMU and airline data from e, and has been prepared by the Central Office for Delay Analysis (), a service of the European Air Traffic Management Programme (EATMP). The report consists of an overview of the reporting period, a summary of the main delay effects, and a series of charts and graphics, which illustrate the main characteristics of the reporting period. A glossary of terms and abbreviations used throughout the report is given in Annex 2. In this report the definition of the CFMU ATFM departure delay is based on the difference between the scheduled off-block time and the calculated off-block time, taking into account slot time and estimated taxi time. Airline data from e is based on real recorded delays. European Organisation for the Safety of Air Navigation (EUROCONTROL) 1997. All rights reserved. The information contained herein is the property of EUROCONTROL and no part may be reproduced or used except as authorised by written permission of EUROCONTROL. The copyright, the foregoing restriction and use, extend to all media in which the information is embodied. IMPORTANT NOTICE: Information contained in this document does not necessarily engage the responsibility or reflect the official position of EUROCONTROL. While EUROCONTROL aims to keep this information accurate, complete accuracy cannot be guaranteed. Errors brought to EUROCONTROL s attention shall be corrected. This report shall be considered only as an informative document on delays to air transport in Europe Central Office for Delay Analysis EUROCONTROL 96 Rue de la Fusée B - 1130 Brussels Tel. : + 32-2-729 35 74 Fax : + 32-2-729 90 03 E-Mail : coda@eurocontrol.int Web Site : http://www.eurocontrol.int/ecoda/ SITA : BRUAT7X EUROCONTROL / ECAC 3

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Table of Contents 1. SUMMARY OVERVIEW...7 2. Year on Year Trends in Main Indicators... 12 3. Most Affected Traffic Flows by Regions... 14 4. Most Affected and Most Dense Traffic Flows... 15 5. Most Affected City Pairs... 16 6. Most Affected and Most Dense City Pairs... 17 7. ATFM Delay Share by Country... 18 8. Reasons for ATFM Delay... 19 9. Consolidated Evolution of Industry Delay Causes by Category... 20 10. Primary Departure Delay Causes... 21 Definition of Flow Regions (Annex 1)... 22 Glossary of Terms and Abbreviations (Annex 2)... 23 Standard IATA Delay Codes (Annex 3)... 24 Correlation between IATA Delay Codes and the CFMU Reasons for Regulation (Annex 4).. 26 EUROCONTROL / ECAC 5

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1. SUMMARY OVERVIEW Traffic increased by just one percent when compared with February 2003 1. For the first time since March 2003, delays for all causes increased, with the Average Delay per Movement, for departure traffic, increasing by six percent to eleven minutes, and for arrivals, decreasing by one percent to just over eleven minutes. ATFM delay increased by nine percent. TRAFFIC SITUATION FOR FEBRUARY 2004 2 Departures throughout the ECAC region increased by one percent and were slightly above the 2001 level. Domestic traffic decreased by almost two percent and International traffic rose by three percent. Three quarters of the busier countries (those with more than one thousand two hundred and fifty flights per month) had an increase in International traffic, with the largest real increases in Norway, Spain and the Canary Islands. On the other hand, France, Germany, Switzerland and Italy had the largest falls. Turning to the domestic traffic, Norway, the Canary Islands and Spain had the largest increases whereas France, Germany and Italy had the largest decreases. Among the busier airports (those with more than two thousand and five hundred flights per month), sixty percent of them had rises in traffic levels, with the largest real increases at Manchester, Vienna and Prague. At the other end of the scale, Zurich, Nice and Cologne/Bonn had the largest decreases. As in previous months, Barcelona-Madrid was the busiest city pair, with nineteen hundred flights in each direction. Rome-Milan/Linate was the only other pair with more than one thousand flights in each direction. Compared with February last year more than twenty percent of the busier pairs had an increase in the number of flights of ten percent or more. Fuerteventura-Las Palmas, La Palma-Tenerife/Norte and Stockholm-Oslo had the largest real rises, whereas Madrid-Barcelona continued the downward trend seen in January, with Cologne-Bonn and Trondheim-Oslo also having significant decreases. 1 2004 being a leap year, in order to have meaningful comparisons with 2003, figures adjusted to compensate for the extra day in February are used in this report. 2 The analysis was based on the CFMU database which contains details on all IFR flights in the ECAC region. EUROCONTROL / ECAC 7

ATFM DELAY SITUATION FOR FEBRUARY 2004 Delays due solely to ATFM measures increased by nine percent compared with the same month of last year (February 2003 had the lowest delay level since 1998). The Average Delay per Movement also rose and was up by eight percent to one and three quarters minutes. Weather was the main cause of the delay and accounted for forty percent of all ATFM delay, followed by ATC Capacity, Airport Capacity and ATC Staffing/Equipment. Total Traffic (TTF) 900,000 800,000 700,000 600,000 500,000 400,000 300,000 200,000 100,000 0 Comparison of Total Traffic and Average Delay per Movement for February TTF ADM 1999 2000 2001 2002 2003 2004 4.50 4.00 3.50 3.00 2.50 2.00 1.50 1.00 0.50 0.00 Average Delay per Movement (ADM) Delayed flights increased by one percent while the percentage of flights delayed stayed at eight percent, as in February 2003. Flights delayed by more than fifteen minutes increased by almost eight percent, with flights delayed by more than one hour rising by twenty four percent. Not all ATFM delay was caused by ATC; almost sixty percent of the total ATFM delay in the ECAC region was due to regulations put in place to protect airports. Compared with 2003, the share of the delay due these restrictions increased by one percentage point and the actual amount of the delay was up by seven and a half percent. Frankfurt, Rome, Amsterdam, Milan and London were the most affected by airport-related regulations. Two third of the airport-related ATC delay was caused by weather, followed by airport capacity (twenty percent) and ATC capacity (five percent). Based on the locations of the most penalising regulations, traffic (including overflights) using the airspace of Italy, Germany, France, the United Kingdom and Switzerland had the largest share of the ATFM delay and between them, they accounted for three quarters of the total ATFM delay in the ECAC region. Compared with last year, Italy, Maastricht and the Netherlands had the largest increases, whereas the United Kingdom, Switzerland and Denmark had the largest decreases. When the traffic handled is taken into account (again including overflights), Switzerland, Italy and the Netherlands were the most penalising countries, with an Average Delay per Movement of more than one minute. Compared with February 2003, there were minor increases or decreases in average delay and they were less than one minute. EUROCONTROL / ECAC 8

e DATA FOR FEBRUARY 2004 The Average Delay per Movement for departures, for all causes of delay, was eleven minutes; an increase of six percent on February last year. Forty one percent of flights were delayed on departure, with almost thirty percent delayed by more than fifteen minutes. However, nearly thirteen percent of flights departed before their scheduled time. Minutes 16 14 12 10 8 6 4 2 0 Average Delay per Movement (all Causes of Delay) for Departures Jan Feb M ar Apr M ay Jun Jul Aug Sep Oct Nov Dec 2003 2004 Minutes 18 16 14 12 10 8 6 4 2 0 Average Delay per Movement (all Causes of Delay) for Arrivals Jan Feb M ar Apr M ay Jun Jul Aug Sep Oct Nov Dec 2003 2004 The Average Delay per Movement for arrivals, again for all causes of delay, was just over eleven minutes; a decrease of one percent on February last year. Forty percent of flights were delayed on arrival, with twenty percent delayed by more than fifteen minutes. On the other side, thirty three percent of flights arrived before their scheduled time. Among the busier airports, forty seven percent of them had an Average Delay per Movement of ten minutes or more, with Venice (twenty one minutes), Milan and Turin (eighteen minutes each) and Paris/Charles de Gaulle (seventeen minutes) having the largest average delay. Compared with February 2003, sixty percent of the busier airports had an increase in average delay of one minute or more, with the largest rises at London/Luton and Venice, both up by ten minutes, followed by Turin, Belfast and Milan/Malpensa. These increases were offset by large decreases at Amsterdam (down five minutes), East Midlands (down four minutes), Paris/Orly and Budapest (both down three minutes). In all, twenty eight percent of the airports had an decrease in average delay of one minute or more. All the airports had a proportion of their traffic departing before their scheduled time, with East Midlands having the largest, with thirty three percent and Helsinki having the lowest, with three and a half percent. Looking at the busier airports as destinations shows that the traffic arriving at Rome/Fiumicino had the largest Average Delay per Movement, with nineteen minutes and was followed by Venice (eighteen minutes), Milan/Linate and Turin (both with almost sixteen minutes). Compared with February last year, more than fifty percent of the busier airports had an increase in average delay of one minute or more, with three of them, Helsinki, Venice and Valencia having a rise of five minutes. At the other end of the scale, there was a large decrease at London/Stansted (down thirty four minutes), followed by Prague, Paris/Orly and Amsterdam. As with departures, all the airports had a proportion of their flights arriving before their scheduled time, with Belfast and Palma de Mallorca having EUROCONTROL / ECAC 9

almost fifty percent of their flights landing early, followed by London/Luton, London/Gatwick and London/Stansted. The most affected city pairs, due to all causes of delay, were Paris/Charles de Gaulle-Nice (almost twenty five minutes), Paris/Charles de Gaulle-Barcelona (twenty four minutes) and Paris/Charles de Gaulle-Toulouse (twenty three minutes). Paris/Charles de Gaulle appeared as the departure airport in the first six most affected city pairs. Compared with February 2003, more than fifty five percent of the city pairs had an increase in Average Delay per Movement, with over thirty percent of them having a rise of three minutes or more. The largest increase was between Paris/Charles de Gaulle-Barcelona (up thirteen minutes), followed by Innsbruck-Vienna (up ten minutes), Paris/Charles de Gaulle- Toulouse and Cologne-Hamburg (both up nine minutes). On the positive side, over thirty percent of the city pairs had a decrease of one minute or more, with fourteen percent having a decrease of three minutes or more. The largest decrease was between London/Heathrow-New York (down by thirteen minutes). An analysis of the delay causes and categories, grouped by IATA codes, shows that just over twenty percent of them had an increase in delay share, with the largest rises in the Miscellaneous, ATFM Staff/Equipment En-Route and ATFM Weather at Destination categories, whereas the Flight Operations and Crewing, Damage to Aircraft & EDP/Automated Equipment Failure and Airport Facilities categories had the largest decreases (only those categories with more than one percent of the delay were taken into account). Technical & Aircraft Equipment was the most penalising direct delay category, with nine percent, followed by Weather, Restrictions at Departure Airport and ATFM En-Route Demand/Capacity. EUROCONTROL / ECAC 10

SUMMARY OF SIGNIFICANT EVENTS Adverse weather conditions including heavy snow, strong winds, fog and low visibility, closing airports for short periods. Radar problems at Amsterdam, Edinburgh, Malaga, Toulouse and Ljubljana ACCs; frequency problems in Greece over TIGRA; ILS maintenance/unserviceability at Palermo, Helsinki and Paris/Orly; frequency problems at London and Bordeaux ACCs; VOR outage at Dublin. Staff issues at London, Geneva and Zurich ACCs; industrial actions at Paris airports and Bologna. Work in progress at Palermo, Catania and Barcelona; disabled aircraft on runway at Linz; aircraft accident/incident at Cannes and London/Stansted. Military activity (firing exercise) at Shanwick. Other items: ski restrictions during the weekends; new ATC sectorisation at Seville and Zurich ACCs; introduction of a new data processing system at Brest ACC; bomb alert at Torino; restrictions to protect the new Shannon ACC; high demand in Morocco following an earthquake. EUROCONTROL / ECAC 11

2. Year on Year Trends in Main Indicators Total Departures in the ECAC Region 900000 Number of Flights 800000 700000 600000 500000 400000 Jan Feb Mar Apr May Jne Jly Aug Sep Oct Nov Dec 2000 2001 2002 2003 2004 25 Percentage of Flights Delayed due to ATFM Regulations (PDF) 20 Percent 15 10 5 0 Jan Feb Mar Apr May Jne Jly Aug Sep Oct Nov Dec 2000 2001 2002 2003 2004 6 Average ATFM Delay per Movement (ADM) 4 Minutes 2 0 Jan Feb Mar Apr May Jne Jly Aug Sep Oct Nov Dec Source : CFMU ATFM Data 2000 2001 2002 2003 2004 EUROCONTROL / ECAC 12

30 Average ATFM Delay per Delayed Flight (ADD) 27 Minutes 24 21 18 15 Jan Feb Mar Apr May Jne Jly Aug Sep Oct Nov Dec 2000 2001 2002 2003 2004 Distribution of Total Flights by Length of Delay 100% 92.0% 92.0% 90% 80% 70% Percentage of Flights 60% 50% 40% Feb-03 Feb-04 30% 20% 10% 0% 4.3% 4.0% 2.5% 2.5% 1.0% 1.1% 0-4 5-15 16-30 31-60 >60 0.3% 0.4% Source : CFMU ATFM Data EUROCONTROL / ECAC 13

3. Most Affected Traffic Flows by Regions LEGEND DEPARTURE / DESTINATION AIRPORT REGIONS (*) (ISO Country Codes) AVERAGE DELAY PER MOVEMENT TO TAL FLIG HTS % OF FLIGHTS DELAYED 5.8 mins 1,958 flights 22% 22 UNITED KINGDOM & IRELAND UK / EI LONDON Airports GB 1,120 flights 34 34% BENELUX BE / NE / LU 7.5 mins (*) S ee final page for list of CO DA Flow Regions 1,535 flights 33 33% Inter-Regional flows Intra-Regional flows Source : CFMU 5.8 mins 1,752 flights 30% 30 GERMANY-West DE / (W) PARIS Airports FR 6.4 mins 6.2 mins 6.3 mins 1,125 flights 27 27% 1,749 flights 27 27% 6.1 mins SWITZERLAND CH 1,884 flights 3,334 3,334 flights 6.2 mins 24 % 6.2 1, 731 flights 21 21% 6.1 mins 27 27% ITALY-North IT (N) FRANCE - Southeast FR / (SE) 1,312 flights 29 29% 6.1 mins 05/03/04 - FLCF0402.PPT Selected flights: 17,500 (3% of Total flights) Delayed flights: 4,690 (27% of Selected flights) Accumulated delay: 108,278 mins (9.7% of Total Delay) Avg. Delay per Mvmt: 6.2 mins ATFM Delay Situation on 10 Regional Traffic Flows (>1,000 flights) ATFM Delay Situation on 10 in Regional Traffic Flows (>1,000 flights) in February February 2004 2004 EUROCONTROL / ECAC 14

4. Most Affected and Most Dense Traffic Flows MOST AFFECTED TRAFFIC FLOWS (CFMU) Rank Departure Destination TTF TRF TDF PDF TDM ADD 1 United Kingdom & Ireland Sw itzerland 1,120 567 379 33.84 8,397 22.16 2 London Airports Sw itzerland 1,752 796 530 30.25 11,119 20.98 3 Sw itzerland United Kingdom & Ireland 1,125 529 309 27.47 7,030 22.75 4 Sw itzerland London Airports 1,749 834 474 27.10 10,873 22.94 5 Italy-North Germany-West 3,334 1,306 816 24.48 20,513 25.14 6 Italy-North London Airports 1,731 826 468 27.04 10,626 22.71 7 Italy-North Paris Airports 1,884 800 397 21.07 11,444 28.83 8 France Southeast Germany-West 1,312 603 384 29.27 7,941 20.68 9 BENELUX Sw itzerland 1,535 820 499 32.51 8,952 17.94 10 United Kingdom & Ireland Paris Airports 1,958 635 434 22.17 11,383 26.23 11 BENELUX Italy-North 1,541 1,018 431 27.97 8,499 19.72 12 France Southeast London Airports 1,125 390 238 21.16 5,756 24.18 13 Sw itzerland BENELUX 1,534 868 413 26.92 7,679 18.59 14 Iberian Peninsula/Canaria Germany-West 2,905 1,227 741 25.51 14,329 19.34 15 London Airports France Southeast 1,120 275 171 15.27 5,387 31.50 16 Paris Airports Germany-West 2,527 923 510 20.18 11,989 23.51 17 Italy-North Italy-South/Malta 8,686 1,450 1,113 12.81 41,149 36.97 18 Paris Airports Sw itzerland 1,470 467 312 21.22 6,810 21.83 19 Italy-North Other 1,853 271 197 10.63 8,093 41.08 20 United Kingdom & Ireland BENELUX 3,723 1,268 697 18.72 15,776 22.63 ADM 7.50 6.35 6.25 6.22 6.15 6.14 6.07 6.05 5.83 5.81 5.52 5.12 5.01 4.93 4.81 4.74 4.74 4.63 4.37 4.24 Totals 43,984 15,873 9,513 21.63 233,745 24.57 5.31 MOST DENSE TRAFFIC FLOWS (CFMU) Rank Departure Destination TTF TRF TDF PDF TDM ADD ADM ADM -Rank 1 Nordic States Nordic States 60,066 879 436 0.73 13,191 30.25 0.22 29 2 United Kingdom & Ireland United Kingdom & Ireland 27,964 1,908 941 3.37 15,060 16.00 0.54 24 3 Iberian Peninsula/Canaria Iberian Peninsula/Canaria 23,860 1,517 655 2.75 12,202 18.63 0.51 26 4 Germany-West Germany-West 20,875 3,290 1,776 8.51 39,105 22.02 1.87 11 5 Other Other 9,343 12 2 0.02 27 13.50 0.00 33 6 Italy-South/Malta Italy-North 8,740 1,035 668 7.64 21,615 32.36 2.47 6 7 London Airports United Kingdom & Ireland 8,729 1,243 637 7.30 10,542 16.55 1.21 14 8 United Kingdom & Ireland London Airports 8,716 2,147 1,075 12.33 21,737 20.22 2.49 4 9 Italy-North Italy-South/Malta 8,686 1,450 1,113 12.81 41,149 36.97 4.74 2 10 Greece/Cyprus Greece/Cyprus 8,679 146 108 1.24 8,908 82.48 1.03 18 11 Italy-South/Malta Italy-South/Malta 7,646 984 589 7.70 18,932 32.14 2.48 5 12 Other London Airports 7,412 159 98 1.32 2,959 30.19 0.40 27 13 London Airports Other 7,339 1,208 605 8.24 9,522 15.74 1.30 13 14 Balearics/Spain East Iberian Peninsula/Canaria 7,227 1,072 445 6.16 7,313 16.43 1.01 19 15 Iberian Peninsula/Canaria Balearics/Spain East 7,189 1,160 540 7.51 8,450 15.65 1.18 16 16 Germany-West Other 7,170 1,079 623 8.69 11,203 17.98 1.56 12 17 Other Germany-West 7,150 369 202 2.83 3,855 19.08 0.54 23 18 Germany-East/Czech RepGermany-West 6,538 1,147 631 9.65 13,442 21.30 2.06 9 19 Germany-West Germany-East/Czech Rep 6,514 230 84 1.29 1,418 16.88 0.22 30 20 Paris Airports Other 6,328 1,186 667 10.54 13,178 19.76 2.08 8 21 Other Paris Airports 6,313 361 149 2.36 3,276 21.99 0.52 25 22 Balearics/Spain East Balearics/Spain East 5,942 389 217 3.65 4,022 18.53 0.68 20 23 Turkey Turkey 5,682 0 0 0.00 0 0.00 0.00 34 24 BENELUX Other 4,775 1,085 526 11.02 9,201 17.49 1.93 10 25 Central Europe Central Europe 4,643 0 0 0.00 0 0.00 0.00 35 Source: CFMU ATFM Data EUROCONTROL / ECAC 15

9.7 9.7 mins Delays to Air Transport in Europe February 2004 5. Most Affected City Pairs AVERAGE AVERAGE DELAY DELAY PER PER MOVEMENT MOVEMENT Total Number of Flights & % of Flights Delayed Total Number of Flights & % of Flights Delayed Amsterdam AMS-EHAM Source : CFMU Source : CFMU 326 fligh ts 41 41% 9.0 mins London LHR-EGLL 285 flights 49% 49 Dusseldorf DUS-EDDL 265 flights 50 % 10.7 10.7 mins Paris CDG-LFPG Frankfurt FRA-EDDF 9.3 mins 336 flights 43% 43 40 564 flights 40% 9.2 mins Vienna VIE-LOWW Zurich ZRH-LSZH 10.1 10.1 mins 292 flights 49 49% Madrid MAD-LEMD 393 flights 27% 27 9.2 m ins Torino TRN-LIMF 10.5 mins 254 flights 46 46% Milan LIN-LIML Rome FCO-LIRF 270 flights 10.0 mins 46 % 10.0 Venice VCE-LIPZ 12.0 mins 340 flights 36 % 05/03/04 - CPCF0402.PPT Selected flights: 3,325 (0.5% of Total flights) Delayed flights: 1,390 (42% of Selected flights) Accumulated delay: 33,047 mins (3% of Total Delay) Avg. Delay per Mvmt.: 10 mins ATFM Delay Situation on 10 City Pairs (>250 flights) in February 2004 ATFM Delay Situation on 10 City Pairs (>250 flights) in February 2004 EUROCONTROL / ECAC 16

6. Most Affected and Most Dense City Pairs MOST AFFECTED CITY PAIRS (CFMU) Rank Departure Destination TTF TRF TDF PDF TDM ADD ADM 1 Venice/Tessera 2 Dusseldorf 3 Torino/Caselle 4 Madrid/Barajas 5 Rome/Fiumicino 6 Amsterdam 7 Vienna Rome/Fiumicino Frankfurt Rome/Fiumicino Frankfurt Frankfurt Zurich Frankfurt 340 265 393 292 270 285 336 140 181 128 204 203 179 220 124 36.47 132 49.81 107 27.23 142 48.63 123 45.56 139 48.77 145 43.15 4,064 2,843 4,129 2,939 2,695 2,773 3,116 32.77 21.54 38.59 20.70 21.91 19.95 21.49 11.95 10.73 10.51 10.07 9.98 9.73 9.27 8 Paris/Charles-De-Gaulle Frankfurt 564 335 225 39.89 5,207 23.14 9.23 9 Milan/Linate 10 Amsterdam 11 Brussels 12 Zurich 13 London/Heathrow 14 Rome/Fiumicino 15 Berlin-Tegel London/Heathrow Frankfurt Frankfurt Frankfurt Frankfurt Venice/Tessera Frankfurt 254 326 278 329 501 346 478 193 212 166 184 301 53 284 118 46.46 135 41.41 116 41.73 128 38.91 213 42.51 37 10.69 186 38.91 2,341 2,940 2,494 2,943 4,386 2,944 4,047 19.84 21.78 21.50 22.99 20.59 79.57 21.76 9.22 9.02 8.97 8.95 8.75 8.51 8.47 16 Paris/Charles-De-Gaulle Zurich 342 212 150 43.86 2,863 19.09 8.37 17 Zurich 18 Frankfurt 19 Milan/Linate 20 Geneva Amsterdam Rome/Fiumicino Rome/Fiumicino London/Heathrow 286 268 1,196 301 194 88 390 167 106 37.06 62 23.13 254 21.24 104 34.55 2,389 2,177 9,588 2,404 22.54 35.11 37.75 23.12 8.35 8.12 8.02 7.99 Totals 7,650 4,034 2,746 35.90 69,282 25.23 9.06 MOST DENSE CITY PAIRS (CFMU) Rank Departure Destination TTF TRF TDF PDF TDM ADD ADM ADM-rank 1 Barcelona 2 Madrid/Barajas Madrid/Barajas Barcelona 1,943 1,915 567 492 230 11.84 248 12.95 3,830 3,859 16.65 15.56 1.97 2.02 14 13 3 Rome/Fiumicino Milan/Linate 1,199 142 84 7.01 2,492 29.67 2.08 12 4 Milan/Linate 5 Palma De Mallorca Rome/Fiumicino Barcelona 1,196 870 390 211 254 21.24 121 13.91 9,588 2,213 37.75 18.29 8.02 2.54 1 11 6 Barcelona Palma De Mallorca 856 2 1 0.12 7 7.00 0.01 30 7 London/Heathrow Paris/Charles-De-Gaulle 818 208 109 13.33 2,674 24.53 3.27 9 8 Paris/Charles-De-Gaulle London/Heathrow 815 291 171 20.98 4,000 23.39 4.91 5 9 Athens Makedonia 689 0 0 0.00 0 0.00 0.00 31 10 London/Heathrow Amsterdam 684 171 110 16.08 2,714 24.67 3.97 7 11 Munich 12 Berlin-Tegel Berlin-Tegel Munich 682 681 8 109 0 50 0.00 7.34 0 1,316 0.00 26.32 0.00 1.93 32 15 13 Amsterdam London/Heathrow 679 220 134 19.73 3,443 25.69 5.07 3 14 Makedonia Athens 674 36 30 4.45 2,711 90.37 4.02 6 15 Dusseldorf Munich 665 156 88 13.23 2,601 29.56 3.91 8 16 Hamburg 17 Munich Munich Hamburg 660 659 156 95 65 33 9.85 5.01 1,930 596 29.69 18.06 2.92 0.90 10 19 18 Palma De Mallorca Madrid/Barajas 658 153 71 10.79 1,025 14.44 1.56 17 19 Madrid/Barajas 20 Munich 21 Rome/Fiumicino 22 Toulouse/Blagnac 23 Paris/Orly Palma De Mallorca Dusseldorf Catania Fontanarossa Paris/Orly Toulouse/Blagnac 657 654 652 648 644 4 56 75 78 60 0 35 47 47 28 0.00 5.35 7.21 7.25 4.35 0 710 1,148 573 460 0.00 20.29 24.43 12.19 16.43 0.00 1.09 1.76 0.88 0.71 33 18 16 20 22 24 Catania Fontanarossa Rome/Fiumicino 642 180 106 16.51 3,813 35.97 5.94 2 25 Fuerteventura Las Palmas 614 17 12 1.95 260 21.67 0.42 23 Source: CFMU ATFM Data EUROCONTROL / ECAC 17

7. ATFM Delay Share by Country ATFM Delay Share as Imposed by Country based on the most penalising regulation (Source : CFMU) Austria 2.6% Spain 4.4% Maastricht Ctl 5.2% Netherlands 5.8% Greece 1.5% Others 4.9% Switzerland 12.7% Italy 16.6% UK 15.0% Germany 15.6% France 15.6% Others = Belgium, Canary Islands, Cyprus, Czech Republic, Denmark, Egypt, Finland, Iceland, Ireland, Morocco, Norway, Poland & Sweden. (The remaining countries did not cause delay) Feb 2004 EUROCONTROL / ECAC 18

8. Reasons for ATFM Delay 73 WEATHER EN ROUTE OR ALTERNATE 1.3% UNDEFINED 1.2% Total ATFM Delay Apportioned by IATA Code (Source : CFMU) 81 ATFM due to ATC ENROUTE DEMAND/CAPACITY 27.8% 89 RESTRICTIONS AT AIRPORT OF DEPARTURE 6.3% 87 AIRPORT FACILITIES 11.4% 84 ATFM due to W EATHER AT DESTINATION 34.3% 82 ATFM due to ATC STAFF/EQUIPMENT ENROUTE 11.4% 83 ATFM due to RESTRICTION AT DESTINATION AIRPORT 6.3% DEP 6% ATFM Delay Share ENR 41% ARR 53% 4 Evolution of Average Delay per Movement Share of Airport & En-Route (Source : CFMU) Apt Enr 3 2 1 0 Feb-03 M ar-03 Apr-03 M ay-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 EUROCONTROL / ECAC 19

9. Consolidated Evolution of Industry Delay Causes by Category 100% 90% 80% 70% 60% Percentage of Evolution of Industry Delay Causes by Category (source: ecoda Data) M iscellaneous (Code 97/98/99) ATFM En-Rte Dem/Cap (Code 81) ATFM Staff/Equip En-Rte (Code 82) ATFM Res at Dest Apt (Code 83) ATFM WX at Dest (Code 84) M andatory Security (Code 85) Imigration Customs, Health (Code 86) Apt Facilities (Code 87) Restrc at Dest Apt (Code 88) 50% Restrc at Dep Apt (Code 89) Other (Codes 00-09) 40% Reactionary (Codes 91-99) 30% Weather (Codes 71-79) Flt Ops (Codes 61-69) 20% A/C Damage etc. (Codes 51-59) Tech+A/C Eq (Codes 41-49) 10% A/C+Ramp (Codes 31-39) Cargo+Mail (Codes 21-29) 0% Feb- 03 Mar- 03 Apr- 03 May- 03 Jun- 03 Jul- 03 Aug- 03 Sep- 03 Oct- 03 Nov- 03 Dec- 03 Jan- 04 Feb- 04 Pass + Bag. (C o des 11-19) EUROCONTROL / ECAC 20

10. Primary Departure Delay Causes Primary Departure Delay Causes for February 2004 (source: ecoda) Security 3% Weather 20% Airline 47% Misc (98/99) 3% En-Route 11% Airport 16% Primary Departure Delay Causes for February 2003 (source: ecoda) Security 5% Weather 14% Misc (98/99) 2% Airline 46% En-Route 12% Airport 21% EUROCONTROL / ECAC 21

Delays to Air Transport in Europe Annex 1 Definition of Flow Regions (Annex 1) Definition Definition of of Flow Flow Regions Regions LEGEND UNITED KINGDOM & IRELAND UK / EI LONDON Airports GB BENELUX BE / NE / LU NORDIC States DK / FI / NO / SE DEPARTURE / DESTINATION AIRPORT REGIONS (ISO Country Codes) ALL AIRPORTS POLAND / BALTIC States PL / LT / LV / EE GERMANY-West DE(W) GERMANY-East / CZECH Rep DE(E) / CZ PARIS Airports FR IBERIAN PENINSULA / CANARIAS ES(W) / PT / GI / Canarias FRANCE- North FR(N) FRANCE- Southwest FR(SW) FRANCE- Southeast FR(SE) BALEARICS / SPAIN-East ES(E) SWITZERLAND CH ITALY-North IT(N) ITALY-South / MALTA IT (S) / MT NON-ECAC AUSTRIA / SLOVENIA AT / SI CENTRAL EUROPE SK / HU / BG / HR / BA / YU / AL / FYROM GREECE / CYPRUS GR / CY TURKEY TR EUROCONTROL / ECAC 22

Delays to Air Transport in Europe Annex 2 Glossary of Terms and Abbreviations (Annex 2) Delay Parameter Abbreviations TTF TRF TDF PRF PDF TDM ADM ADR ADD Total Flights Total Regulated Flights Total Delayed Flights Percentage of Regulated Flights Percentage of Delayed Flights Total Delay in Minutes Average Delay per Movement Average Delay per Regulated Flight Average Delay per Delayed Flight Glossary of Terms AEA ATFM ATS CFMU EATMP ECAC EDAS ERA EURACA IACA IATA Association of European Airlines Air Traffic Flow Management Air Traffic Services Central Flow Management Unit Central Office for Delay Analysis European Air Traffic Management Program European Civil Aviation Conference European Delay Analysis System European Regions Airline Association European Air Carrier Assembly International Air Carrier Association International Air Transport Association EUROCONTROL / ECAC 23

Delays to Air Transport in Europe Annex 3 Standard IATA Delay Codes (Annex 3) Others 00-05 AIRLINE INTERNAL CODES 06 (OA) NO GATE/STAND AVAILABILITY DUE TO OWN AIRLINE ACTIVITY 09 (SG) SCHEDULED GROUND TIME LESS THAN DECLARED MINIMUM GROUND TIME Passenger and Baggage 11 (PD) LATE CHECK-IN, acceptance after deadline 12 (PL) LATE CHECK-IN, congestions in check-in area 13 (PE) CHECK-IN ERROR, passenger and baggage 14 (PO) OVERSALES, booking errors 15 (PH) BOARDING, discrepancies and paging, missing checked-in passenger 16 (PS) COMMERCIAL PUBLICITY/PASSENGER CONVENIENCE, VIP, press, ground meals and missing personal items 17 (PC) CATERING ORDER, late or incorrect order given to supplier 18 (PB) BAGGAGE PROCESSING, sorting etc. Cargo and Mail 21 (CD) DOCUMENTATION, errors etc. 22 (CP) LATE POSITIONING 23 (CC) LATE ACCEPTANCE 24 (CI) INADEQUATE PACKING 25 (CO) OVERSALES, booking errors 26 (CU) LATE PREPARATION IN WAREHOUSE 27 (CE) DOCUMENTATION, PACKING etc (Mail Only) 28 (CL) LATE POSITIONING (Mail Only) 29 (CA) LATE ACCEPTANCE (Mail Only) Aircraft and Ramp Handling 31 (GD) AIRCRAFT DOCUMENTATION LATE/INACCURATE, weight and balance, general declaration, pax manifest, etc. 32 (GL) LOADING/UNLOADING, bulky, special load, cabin load, lack of loading staff 33 (GE) LOADING EQUIPMENT, lack of or breakdown, e.g. container pallet loader, lack of staff 34 (GS) SERVICING EQUIPMENT, lack of or breakdown, lack of staff, e.g. steps 35 (GC) AIRCRAFT CLEANING 36 (GF) FUELLING/DEFUELLING, fuel supplier 37 (GB) CATERING, late delivery or loading 38 (GU) ULD, lack of or serviceability 39 (GT) TECHNICAL EQUIPMENT, lack of or breakdown, lack of staff, e.g. pushback Technical and Aircraft Equipment 41 (TD) AIRCRAFT DEFECTS. 42 (TM) SCHEDULED MAINTENANCE, late release. 43 (TN) NON-SCHEDULED MAINTENANCE, special checks and/or additional works beyond normal maintenance schedule. 44 (TS) SPARES AND MAINTENANCE EQUIPMENT, lack of or breakdown. 45 (TA) AOG SPARES, to be carried to another station. 46 (TC) AIRCRAFT CHANGE, for technical reasons. 47 (TL) STAND-BY AIRCRAFT, lack of planned stand-by aircraft for technical reasons. 48 (TV) SCHEDULED CABIN CONFIGURATION/VERSION ADJUSTMENTS. Damage to Aircraft & EDP/Automated Equipment Failure 51 (DF) DAMAGE DURING FLIGHT OPERATIONS, bird or lightning strike, turbulence, heavy or overweight landing, collision during taxiing 52 (DG) DAMAGE DURING GROUND OPERATIONS, collisions (other than during taxiing), loading/off-loading damage, contamination, towing, extreme weather conditions 55 (ED) DEPARTURE CONTROL 56 (EC) CARGO PREPARATION/DOCUMENTATION 57 (EF) FLIGHT PLANS EUROCONTROL / ECAC 24

Delays to Air Transport in Europe Annex 3 Flight Operations and Crewing 61 (FP) FLIGHT PLAN, late completion or change of, flight documentation 62 (FF) OPERATIONAL REQUIREMENTS, fuel, load alteration 63 (FT) LATE CREW BOARDING OR DEPARTURE PROCEDURES, other than connection and standby (flight deck or entire crew) 64 (FS) FLIGHT DECK CREW SHORTAGE, sickness, awaiting standby, flight time limitations, crew meals, valid visa, health documents, etc. 65 (FR) FLIGHT DECK CREW SPECIAL REQUEST, not within operational requirements 66 (FL) LATE CABIN CREW BOARDING OR DEPARTURE PROCEDURES, other than connection and standby 67 (FC) CABIN CREW SHORTAGE, sickness, awaiting standby, flight time limitations, crew meals, valid visa, health documents, etc. 68 (FA) CABIN CREW ERROR OR SPECIAL REQUEST, not within operational requirements 69 (FB) CAPTAIN REQUEST FOR SECURITY CHECK, extraordinary Weather 71 (WO) DEPARTURE STATION 72 (WT) DESTINATION STATION 73 (WR) EN ROUTE OR ALTERNATE 75 (WI) DE-ICING OF AIRCRAFT, removal of ice and/or snow, frost prevention excluding unserviceability of equipment 76 (WS) REMOVAL OF SNOW, ICE, WATER AND SAND FROM AIRPORT 77 (WG) GROUND HANDLING IMPAIRED BY ADVERSE WEATHER CONDITIONS ATFM + AIRPORT + GOVERNMENTAL AUTHORITIES AIR TRAFFIC FLOW MANAGEMENT RESTRICTIONS 81 (AT) ATFM due to ATC EN-ROUTE DEMAND/CAPACITY, standard demand/capacity problems 82 (AX) ATFM due to ATC STAFF/EQUIPMENT EN-ROUTE, reduced capacity caused by industrial action or staff shortage, equipment failure, military exercise or extraordinary demand due to capacity reduction in neighbouring area 83 (AE) ATFM due to RESTRICTION AT DESTINATION AIRPORT, airport and/or runway closed due to obstruction, industrial action, staff shortage, political unrest, noise abatement, night curfew, special flights 84 (AW) ATFM due to WEATHER AT DESTINATION AIRPORT AND GOVERNMENTAL AUTHORITIES 85 (AS) MANDATORY SECURITY 86 (AG) IMMIGRATION, CUSTOMS, HEALTH 87 (AF) AIRPORT FACILITIES, parking stands, ramp congestion, lighting, buildings, gate limitations, etc. 88 (AD) RESTRICTIONS AT AIRPORT OF DESTINATION, airport and/or runway closed due to obstruction, industrial action, staff shortage, political unrest, noise abatement, night curfew, special flights 89 (AM) RESTRICTIONS AT AIRPORT OF DEPARTURE WITH OR WITHOUT ATFM RESTRICTIONS, including Air Traffic Services, start-up and pushback, airport and/or runway closed due to obstruction or weather 3, industrial action, staff shortage, political unrest, noise abatement, night curfew, special flights Reactionary 91 (RL) LOAD CONNECTION, awaiting load from another flight 92 (RT) THROUGH CHECK-IN ERROR, passenger and baggage 93 (RA) AIRCRAFT ROTATION, late arrival of aircraft from another flight or previous sector 94 (RS) CABIN CREW ROTATION, awaiting cabin crew from another flight 95 (RC) CREW ROTATION, awaiting crew from another flight (flight deck or entire crew) 96 (RO) OPERATIONS CONTROL, re-routing, diversion, consolidation, aircraft change for reasons other than technical Miscellaneous 97 (MI) INDUSTRIAL ACTION WITH OWN AIRLINE 98 (MO) INDUSTRIAL ACTION OUTSIDE OWN AIRLINE, excluding ATS 99 (MX) OTHER REASON, not matching any code above SOURCE: Provisional list composed by IATA 3 Restriction due to weather in case of ATFM regulation only, else refer to code 71 (WO) EUROCONTROL / ECAC 25

ATFM Delays to Air Transport in Europe Annex 4 Correlation between IATA Delay Codes and the CFMU Reasons for Regulation (Annex 4) EUROCONTROL / ECAC 26