Executive summary. This report covers January to December 2014.

LHR Flight Performance Q4 Report 214

Contents Executive Summary 3 KPI 4 1ft requirements/infringements 5 Departure Noise Limits 7 Day Noise/Night Noise Infringements 8 Track Keeping 9 CDA 13 Joining Point 15 Go Arounds 19 Night noise/qc Usage 2 Arrival and Departure information 23 Engine Ground Running 24 Additional Information 26 Glossary of Terms 27 Page 2 Heathrow Airport Flight Performance Q4 Report 214

Executive summary This report covers January to December 214. The period from January to December 214 has seen 69.5% Westerly operations and 3.5% operations. 1ft infringements are up on 213 from 54 to 686. Of these 686 infringements to the 1ft requirement, 59 were below 1ft and 177 below 9ft. Fluctuations to the 1ft infringements have been due to high temperatures. Noise infringements for both Night and Day are down on this time last year. There have been 26 Night-time noise infringements to the end of Q4 214. Seven of these aircraft departed in the shoulder period between 23 and 233, and the remainder were after 233 when restrictions are at their tightest. There have been nine Daytime Noise infringements in 214. Flight Performance continues to provide noise data to British Airways Aircraft Performance Team for their A38 departures. CDA remains up for the Day and Core Night Periods. Night and the 6 Hour are marginally down, however the 24hr CDA Average has seen a slight improvement. Track keeping on westerly departures saw slight improvements on the 213 figure. Joining Point Night Lows continue to show improvement. Joining Point Day Lows are also improved in comparison to 213. However Day Lates and Night Lates are slightly higher than the figures for Q4 213. Due to the small number of flights in this period of the day, a small change in numbers can have a marked impact on the percentage of compliance. Late joiners are typically under tactical instructions from ATC, vectoring aircraft for operational reasons on the day. The Summer 14 Night Noise season finished within the Government set limits. The Winter 214 season continues on track. Complaints have seen large increases in 214. This is due to the airspace departures trials that have taken place during 214. All charts and graphs are shown on the pages that follow are for reference purposes only. Heathrow Airport Flight Performance Q4 Report 214 Page 3

KPI chart to end of December 214 KPI Comparable 213 data 214 Comparison RAG January to December 213 January to December 214 1ft 54 686 Noise Infringements Night 32 26 GREEN Noise Infringements Day 11 9 GREEN Track Keeping Average 27R 97.52% 97.96% GREEN Track Keeping Average 27L 97.27% 97.41% GREEN Track Keeping Average 9R 88.97% 88.8% GREEN Track Keeping Average 9L**** 74.% 71.14% GREEN Track Keeping All Runways 94.53% 94.96% GREEN CDA Day Average 86.62% 86.87% GREEN CDA Night Average 93.3% 93.5% GREEN CDA Core Night Average 95.27% 95.81% GREEN CDA 6: Hour Average 92.8% 92.39% GREEN 24 Hour CDA Average* 87.28% 87.43% GREEN Joining Point Day LATES Average.73%.86% GREEN Joining Point Day LOWS Average 3.69% 3.34% GREEN Joining Point Night LATES Average* 1.39% 1.67% GREEN Joining Point Night LOWS Average*.11%.8% GREEN Night Quota Pro Rata for Quota Count** 7.4% 65.8% Night Quota Pro Rata for Movements** 98.8% 93.% Complaints - Number of Enquiries*** 18717 44682 RED Complaints Number of Contacts*** 12213 4477 RED Complaints Number of Callers*** 2769 9329 RED * Service levels in NATS contract ** Excess usage pro-rata indicates increased risk of aircraft being refused permission to arrive or depart during 23:3-6:hrs local *** Significant increase in contacts or callers relative to enquiries can indicate a rise in demand on the FEU **** Low numbers of departures off 9L due to the Cranford agreement can result in a wide fluctuation in performance when compared to the other three runways. Caller = person Contact = number of times Enquiries = number of issues Each element of this report is preceded where applicable by the relevant Aeronautical Information Publication (AIP) reference and summary text detailing the purpose of the requirement. Data is then presented on current performance. It should be noted that Heathrow is 83ft above sea level and the ANOMS NTK system measures height relative to Heathrow elevation and not sea level. References in the AIP are usually above sea level (quoted as Heathrow QNH) and therefore need to be reduced by 83ft to be comparable with heights as measured by ANOMS. No account is taken of the variability of heights as measured by the radar which, depending on the distance from the radar head can be +/- 2ft from that indicated. This is obviously allowed for by NATS when managing operations. FOR THE PURPOSES OF THIS REPORT ANY REFERENCE TO HEIGHT SHOULD BE READ AS ABOVE AIRFIELD ELEVATION UNLESS OTHERWISE STATED. ALL DATA CONTAINED WITHIN THIS REPORT SHOULD BE CONSIDERED IN LIGHT OF THE PRECEDING TEXT AND COMMENT BOX THAT FOLLOWS. Page 4 Heathrow Airport Flight Performance Q4 Report 214

1ft requirement AIP REFERENCE AD 2-EGLL-1-14 After take-off the aircraft shall be operated in such a way that it is at a height of not less than 1 ft aal at 6.5km from start of roll as measured along the departure track of that aircraft. Period From 1/1/214 to 31/12/214 Height Infringement Reports 1ft Infringements by Month with Temperature No of Aircraft failing to reach 1ft at 6.5 km 1 8 6 4 2 Jan 14 Feb 14 No of Aircraft failing to reach 1ft at 6.5km against Temp Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 24 2 16 12 8 4 Average Monthly Temperature Month <1ft Average Temp <9ft Heathrow Airport Flight Performance Q4 Report 214 Page 5

1ft infringements by airline London Heathrow Period From 1/1/214 to 31/12/214 Airline < 1 ft < 9 ft ALK SRILANKAN AIRLINES 12 25 ARA ARIK AIR 1 1 BAW BRITISH AIRWAYS 152 22 ETD ETIHAD AIRWAYS 8 MAS MALAYSIA AIRLINES 92 31 MAU AIR MAURITIUS 38 27 PAL PHILIPPINE AIRLINES Inc 18 24 QAF UNKNOWN 1 QFA QANTAS 4 1 QTR QATAR AIRWAYS 22 1 SAA SOUTH AFRICAN AIRWAYS 2 14 SIA SINGAPORE AIRLINES 22 2 UAE EMIRATES 15 3 UAL UNITED AIRLINES 2 1 VIR VIRGIN ATLANTIC 12 25 Total of all Infringements: 686 Page 6 Heathrow Airport Flight Performance Q4 Report 214

Departure Noise Limits AIP REFERENCE AD 2-EGLL-1-15 Subject to sub-paragraphs (5) and (6) below, any aircraft shall, after take-off, be operated in such a way that it will not cause more than 94 dba Lmax by day (from 7 hours to 23 hours local time) as measured by any noise monitoring terminal at any of the sites referred to in subparagraph (2*) above. Subject to sub-paragraphs (5) and (6) below, any aircraft shall, after take-off, be operated in such a way that it will not cause more than 89 dba Lmax by night (from 23 hours to 7 hours local time) and, that it will not cause more than 87 dba Lmax during the night quota period (from 233 to 6 house local time) as measured by any noise monitoring terminal at any of the sites referred to in subparagraph (2*) above. (5) The limits specified in sub-paragraphs (3*) and (4*) above shall be adjusted in accordance with the following table in respect of any noise monitoring terminal at any of the sites referred to in the table in sub-paragraph (2*) to take into account of the location of that terminal and it s ground elevation relative to the aerodrome elevation. (6) For the purposes of determining an infringement of the limits specified in sub paragraphs (3*) and (4*) above, if the aircraft was requested to take-off with a tailwind, an amount of up to 2dB of the noise recorded at the noise monitor should be disregarded. The amount to be disregarded shall be:.4 db for a tailwind of up to 1 knot..8 db for a tailwind exceeding 1 knot but not exceeding 2 knots 1.2 db for a tailwind exceeding 2 knots but not exceeding 3 knots 1.6 db for a tailwind exceeding 3 knots but not exceeding 4 knots 2. db for a tailwind exceeding 4 knots For this purpose, tailwind is to be calculated from the wind data measured in the on-air field anemometers and wind vanes according to the formula: (windspeed x cosine (runway heading minus wind direction))x-1 * AIP see glossary on page 3 Heathrow Airport Flight Performance Q4 Report 214 Page 7

Day Noise Infringements 22-214 Night Noise Infringements 22-214 Night Noise Infringements 22-214 7 6 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month 22 23 24 25 26 27 28 29 21 211 212 213 214 Page 8 Heathrow Airport Flight Performance Q4 Report 214

Departure Track Keeping AIP REFERENCE AD 2-EGLL-1-17 For monitoring purposes, a departure will be deemed to have complied with the Noise Preferential Routeing (NPR) if, in the portion of flight below the appropriate vectoring altitude (see note 9 right), it is properly recorded by the airport s noise and trackkeeping (NTK) system as having flown wholly within the Lateral Swathe (LS). The LS is defined from the centre-line of the relevant route coded in the NTK system, based upon a map accredited for this purpose by the Department for Transport, by the closer to the centre-line depicted on the map of (a) a pair of lines either side, each diverging at an angle of 1 from a point on the runway centre-line 2m from startof-roll; and (b) a pair of parallel lines representing a distance of 1.5 km either side of the route centreline. For avoidance of doubt, the depicted route and LS may include curved sections representing turns. Note 9. Aircraft which have attained an altitude of 4 ft ( Heathrow QNH ) may be directed by air traffic controllers onto a different heading and commanders complying with any such direction will not by reason of so complying be deemed to have departed from the NPR. Track deviations by runway Period From 1/1/214 to 31/12/214 Runway Total Departures 214 Total Deviations 214 % Compliance 214 27R 82,944 1,688 97.96 27L 8,927 2,96 97.41 9R 71,186 7,975 88.8 9L 395 114 71.14 Totals 235,452 11,873 94.96 Heathrow Airport Flight Performance Q4 Report 214 Page 9

% of On Track Departures by Flow and Route Current and Previous Year for 1/1/214 to 31/12/214 WesterlyEasterly Month 9RBUZ 9LBPK 9LBUZ 9LCPT 9LDVR 9LMID 9LMID1P 9LSAM 9R 9RBPK 9RBUZ 9RCPT 9RDVR 9RMID 9RMID1M Jan-13. 1. 1.. 1. 1.... 99.6 99. 31.3 97.4 99.2. Feb-13. 1. 1.. 1. 5.... 99.4 98.9 36.4 99.8 99.4. Mar-13. 98.2 1.. 99.1 33.3. 21.4 21.4 99.3 98.9 37.9 99.8 99.3. Apr-13. 1. 1. 22.2 99.2 35.3. 25. 25. 98.7 99.1 39.2 99.8 99.. May-13. 1. 1. 12.5 96.7 38.9. 21.4 21.4 98.8 98.5 42. 99.7 99.1. Jun-13 1. 94.7 1. 4. 98.9 33.3. 6.7 6.7 99.4 98.8 47.3 99.8 99.. Jul-13. 8. 28.9 44.4 99.1 32.3... 99.1 99.2 99.3 98.7 98.5. Aug-13. 8.6 33.3. 95.7.. 25. 25. 99.6 99.6 99.4 99.3 98.4. Sep-13. 8.4 35.7 29.2 98.4 45.8. 33.3 33.3 99.5 99.5 99.1 99.2 98.8. Oct-13. 82.4 6.3. 98. 28.6. 25. 99.4 98.6 29.2 99.1 99.9. Nov-13. 85.7 25. 33.3 1. 28.6.. 99.2 1. 47.8 99.8 98.8. Dec-13. 9. 28.6. 93.3 33.3.. 98.3 98.2 34.6 1. 97.7. Jan-14. 1... 1..... 99.3 99.3 13.8 98.9 94.1 1. Feb-14... 1...... 99.6 99.1 16.9 99.3 95.7 99.1 Mar-14. 62.5 66.7. 1.. 1.. 1. 99.3 98.8 34.5 98.8 99.2 99.8 Apr-14. 5. 12.5.. 1.. 1.. 99.2 98.9 35. 99.7 99. 99. May-14......... 97.8 97.2 34.2 98. 99. 1. Jun-14. 1. 1. 1. 1. 1. 1. 33.3 33.3 99.7 98.7 42.3 98.3 98. 1. Jul-14......... 98.5 98.1 44.6 98.5 99.4. Aug-14......... 99.4 97.9 28.8 98.9 1.. Sep-14. 81.3 61.5. 1. 88.9... 99.3 99.1 42.8 99.5 71.4. Oct-13. 1... 1. 5... 99.3 98.6 3.6 99.8.. Nov-13. 53.5 26.1.. 21.4. 4. 99.3 98.8 24.5. 99.2. Dec-13........ 99.1 99.4 45.7. 99.2. * The percentage of all 9L routes will vary greatly due to the small number of departures off that runway due to the Cranford agreement. Page 1 Heathrow Airport Flight Performance Q4 Report 214

% of On Track Departures by Flow and Route Current and Previous Year for 1/1/214 to 31/12/214 Westerly Month 27LBPK 27LCPT 27LDOK1C 27LDOK1D 27LDVR 27LMID 27LSAM 27LWOB 27RBPK 27RCPT 27RDOK1A 27RDOK1B 27RDVR 27RMID 27RSAM Jan-13 99. 99.8.. 97.6 96.9 98.9 99.6 98.8 99.8.. 97.8 84.7 1. Feb-13 98.7 1... 92.9 96.6 1. 99.8 99.2 1... 96.4 95. 99.5 Mar-13 99.4 99.6.. 97.6 98.3 98.9 99.6 99. 99.7.. 97.7 96.3 99.2 Apr-13 98.7 99.7.. 96.6 98.1 98.9 99.1 97.6 99.2.. 97.9 96.9 99.3 May-13 98.8 99.3.. 95.6 96.6 99.3 99.2 98.8 99.4.. 97.6 95.4 1. Jun-13 99.1 99.7.. 95.5 97.8 99.3 98.5 98.7 99.8.. 98.1 98. 99.7 Jul-13 94.1 99.8.. 97.2 96.8 97.1 92.2 95.5 99.2.. 95.1 93.7 98.4 Aug-13 96.6 99.8.. 96. 96.8 99.1 94.2 97.4 99.7.. 95.8 95.5 99.8 Sep-13 97.6 99.6.. 94.8 94.7 1. 98.1 98.1 99.7.. 97.1 94.6 99.5 Oct-13 98.2 99.7.. 94.6 96.3 98.9 95.8 98.3 99.1.. 96.1 95.6 98.5 Nov-13 98.7 99.6.. 91.4 96. 99.8 98.1 99.4 1... 93.6 95.4 99.8 Dec-13 98.5 97.7. -18.7 97.6 98.7 99.3 97.6 98.9 99.6-3.5-2.7 97.4 97.9 98.8 Jan-14 97.9 98.6 98.8 99. 96.7 71.4 98.3 97.5 97.5 99.3 98.8 99.3 97.9 1. 99.8 Feb-14 98. 1. 98.8 99.2 97.4 1. 98.8 96.5 98. 99.2 97.6 99. 97.2 85.7 99.8 Mar-14 98.2 99.8 1. 97.9 95.2 1. 99.7 97.5 98.7 99.6 96.9 99.6 98.2 8. 99.7 Apr-14 97.8 1. 99.3 99.8 97.5 1. 1. 99.1 98. 99.5 98.7 1. 97.6 83.3 99.1 May-14 97.1 99.4 1. 97.8 96.6 1. 97.3 96.7 97.9 99.7 98.2 99.5 95.5 1. 99.4 Jun-14 97.7 99.4 99.7 99. 97.2 95.7 99.3 97.3 96.6 99.6 98.4 99.6 97.9 95.2 98.6 Jul-14 96.8 99.6.. 95.3 93.4 97. 97.3 97.7 99.5.. 95.9 93.2 99.5 Aug-14 96.9 98.9.. 95. 94.3 96. 97. 97.7 99.2.. 97.2 96.1 98.8 Sep-14 97.7 1... 93.1 85.7 1. 97.7 97.8 1... 96.8 1. 1. Oct-14 97.7 1... 94.5 93.8 75. 98.2 98.4 9... 97.5 92.9 1. Nov-14 97.2 99.5... 95.9 98.8 97.7 98.4 1.... 94.7 99. Dec-14 99.3 1.... 97.7 98.8 98.8 99.9 1.... 96.3 1. Heathrow Airport Flight Performance Q4 Report 214 Page 11

Track Keeping Key Performance Indicator Period from 1/1/214 to 31/12/214 1 95 9 85 8 75 7 Jun-97 Jan 14 Feb 14 Mar 14 Apr 14 Percentage on track May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 West% East%-9RCPT Total%-9RCPT East% Total % Page 12 Heathrow Airport Flight Performance Q4 Report 214

Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Continuous Descent Approach (CDA) AIP REFERENCE AD 2-EGLL-1-17 ( Note 7 ) For monitoring purposes, a descent will be deemed to have been continuous provided that no segment of level flight longer than 2.5 nautical miles (nm) occurs below 6ft QNH and level flight is interpreted as any segment of flight having a height change of not more than 5ft over a track distance of 2 nm or more, as recorded in the airport Noise and Trackkeeping system. * The CDA data is broken down into four time periods, Day (7hrs 23hrs), Night (23hrs 7hrs), Core night (233hrs 6hrs ) and the 6:hr (6hrs 7hrs) CDA Use during the day 7-23 CDA over 24 months. Three month Rolling Average line. 1 9 84 84 83 85 89 88 89 89 89 87 89 84 85 85 86 87 89 89 88 89 87 86 86 84 CDA% 8 7 6 Heathrow Airport Flight Performance Q4 Report 214 Page 13

CDA Use in Night 23-7 CDA 24 Months Rolling Average 1 9 92 92 91 92 94 93 94 95 94 94 96 92 93 92 94 94 94 93 93 94 93 92 93 9 CDA% 8 7 6 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 CDA Use in Core Night 233-6 CDA 24 Months Rolling Average 1 9 94 94 92 96 96 95 96 98 97 97 97 95 95 94 96 95 94 96 96 97 97 95 96 98 CDA% 8 7 6 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Page 14 Heathrow Airport Flight Performance Q4 Report 214

CDA Use during 6-7 CDA 24 Months Rolling Average 1 9 92 92 91 92 93 93 94 94 93 93 96 91 93 92 93 93 93 94 92 93 93 92 92 87 CDA% 8 7 6 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Joining Point AIP REFERENCE AD 2-EGLL-1-16 ( Note 1 ) Between 6 and 233 hours (local time) where the aircraft is approaching runway 27 (L or R) and is using the ILS in IMC or VMC it shall not descend on the glidepath below an altitude of 25 ft (Heathrow QNH) before being established on the localizer, nor thereafter fly below the glidepath. An aircraft approaching without assistance from the ILS shall follow a descent path which will not result in its being at any time lower than the approach path that would be followed by an aircraft using the ILS glidepath, and shall follow a track to intercept the extended runway centre-line at or above 25 ft (Heathrow QNH). Between 233 and 6 hours (local time) where the aircraft is approaching runway 27 (L or R) and is using the ILS in IMC or VMC it shall not descend on the glidepath below an altitude of 3 ft (Heathrow QNH) before being established on the localizer at not less than 1nm from touchdown, nor thereafter fly below the glidepath. An aircraft approaching without assistance from the ILS shall follow a descent path which will not result in its being at any time lower than the approach path that would be followed by an aircraft using the ILS glidepath, and shall follow a track to intercept the extended runway centre-line at or above 3 ft (Heathrow QNH). Heathrow Airport Flight Performance Q4 Report 214 Page 15

Between 7 and 23 hours (local time) where the aircraft is approaching runway 9 (L or R) and is using the ILS in IMC or VMC it shall not descend on the glidepath below an altitude of 25 ft (Heathrow QNH) before being established on the localizer, nor thereafter fly below the glidepath. An aircraft approaching without assistance from the ILS shall follow a descent path which will not result in its being at any time lower than the approach path that would be followed by an aircraft using the ILS glidepath, and shall follow a track to intercept the extended runway centre-line at or above 25 ft (Heathrow QNH). Between 23 and 7 hours (local time) where the aircraft is approaching runway 27 (L or R) and is using the ILS in IMC or VMC it shall not descend on the glidepath below an altitude of 3 ft (Heathrow QNH) before being established on the localizer, at not less than 1nm from touchdown, nor thereafter fly below the glidepath. An aircraft approaching without assistance from the ILS shall follow a descent path which will not result in its being at any time lower than the approach path that would be followed by an aircraft using the ILS glidepath, and shall follow a track to intercept the extended runway centre-line at or above 3 ft (Heathrow QNH). The NTK system is unable to take into account multiple fluctuations in pressure within an hour. This can lead to an increase in the reported number of LOWS in the summer months. Page 16 Heathrow Airport Flight Performance Q4 Report 214

Rolling 2 years Joining Point Period from Jan 13 to Dec 14 18 16 Percentage on Joining Point 14 12 1 8 6 4 2 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Month DayLates DayLows NightLates NightLows Day Joining Point Lates* Period from Jan 13 to Dec 14 1.6 1.4 1.2 1.8.6.4.2. Jan 13 Feb 13 Mar 13 Apr 13 May 13 Percentages on Day Lates Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Month * Lates and Lows see glossary on page 3 Heathrow Airport Flight Performance Q4 Report 214 Page 17

Day Joining Point Lows* Period from Jan 13 to Dec 14 18 16 Percentage on Day Lows 14 12 1 8 6 4 2 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Month Night Joining Point Lates* Period from Jan 13 to Dec 14 2.8 2.4 2 1.6 1.2.8.4 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Percentages on Night Lates Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Month * Lates and Lows see glossary on page 3 Page 18 Heathrow Airport Flight Performance Q4 Report 214

Night Joining Point Lows* Period from Jan 13 to Dec 14 7 Percentage on Night Lows 6 5 4 3 2 1 Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Month Go Around* Data Period from Jan 14 to Dec 14 12 11 1 9 8 7 6 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month Go Arounds * Lates and Lows see glossary on page 3 * Go Around see glossary on page 3 Heathrow Airport Flight Performance Q4 Report 214 Page 19

Night Noise Winter 28 Winter 214 Season Movement Limit Quota Points Winter 28 2878 4936 (including carry over* from previous season) Summer 29 325 546 Winter 29 2875 4547 (including carry over* from previous season) Summer 21 325 534 Winter 21 2767 4682 (including carry over* from previous season) Summer 211 325 522 Winter 211 2842 4839 (including carry over* from previous season) Summer 212 325 51 Winter 212 2875 462 (including carry over* from previous season) Summer 213 325 51 Winter 213 281 4488 (including carry over * from previous season) Summer 214 325 51 Winter 214 281 4488 (including carry over * from previous season) Limits are set by the DfT The regime applies to a night period (23 7 hours) during which the noisiest types of aircraft (QC8 and QC16) may not be scheduled to land or take off. In addition QC4 types may not be scheduled to land or takeoff in the night quota period (233 6).In addition, between 233 6 hours (the night quota period) there are further restrictions the number of aircraft movements are restricted by a movements limit and additionally there is a limit of noise quota points. These limits are set for each summer and winter season. Neither of these limits may be exceeded, ie if the movements limit were to be reached, no further movements would be able to take place even if quota points were still available, and vice versa Summary of allocation usage Winter 26 Summer 214 Season Seasons Seasons QC points Movements Total Total Total Movements Exempt Not Not Not Quota movements carried carried QC points movements QC against counted counted counted Points limit over over allowed allowed value limit Delays DfT Emergency Limit Winter 26 414. 255 28. 162 442. 2712 4266. 2659 95 311 2 Summer 27 561. 325. 561. 325 5235. 353 15 171 15 9 Winter 27 414. 255 374. 197 4514. 2747 41.25 271 87 178 6 44 Summer 28 546. 325. 546. 325 4634 2922 19 116 3 12 Winter 28 411. 255 826. 328 4936. 2878 3947.5 2715 8 26 4 32 Summer 29 546. 325. 546. 325 4429.25 2848 18 45 3 7 Winter 29 411. 255 437. 325 4547. 2875 3863.25 2686 11 32 3 21 Summer 21 534. 325. 534. 325 454.75 333 12 56 134 9 Winter 21 411. 255 572. 217 4682. 2767 3735.25 2577 67 185 16 37 Summer 211 522. 325 522 325 4491 2958 116 75 1 25 Winter 211 48 255 759 292 4839 2842 3374.5 2581 75 71 73 Summer 212 51 325 51 325 3946.25 2853 72 118 11 26 Winter 212 411 255 51 325 462 2875 331.75 267 26 19 2 51 Summer 213 51 325 51 325 3917. 2837 43 143 2 18 Winter 213 48 255 48 26 4488 281 37.5 2715 26 89 11 71 Summer 214 51 325 51 325 3242.5 2714 24 221 1 75 * Carry over see glossary on page 3 Page 2 Heathrow Airport Flight Performance Q4 Report 214

Summer Usage of QC Points (including carry over) Period from Summer 97 to Summer 14 8 7 6 QC Points 5 4 3 2 1 S97 S98 S99 S S1 S2 S3 S4 S5 S6 S7 S8 S9 S1 S11 S12 S13 S14 Season Quote Count Limits Actual Use Summer Usage of Movements (including carry over) Period from Summer 97 to Summer 14 4 35 3 25 2 15 1 5 S97 S98 S99 S S1 S2 Movements S3 S4 S5 S6 S7 S8 S9 S1 S11 S12 S13 S14 Season Movement Limits Actual Use Heathrow Airport Flight Performance Q4 Report 214 Page 21

Winter Season Weekly Pro Rata Usage Comparison (MV) 115 Percentage Pro rata 11 15 1 95 9 85 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 Week number Winter 26/7 Winter 27/8 Winter 28/9 Winter 29/1 Target Winter 21/11 Winter 211/12 Winter 212/13 Winter 213/14 Winter 214/15 Winter Season Weekly Pro Rata Usage Comparison (QC) 11 15 Percentage Pro rata 1 95 9 85 8 75 7 65 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 Week number Winter 26/7 Winter 27/8 Winter 28/9 Winter 29/1 Target Winter 21/11 Winter 211/12 Winter 212/13 Winter 213/14 Winter 214/15 Page 22 Heathrow Airport Flight Performance Q4 Report 214

Arrival and Departure information Runway Alteration Adherence Arrivals 96.% 95.% 94.% 93.% 92.% 91.% 9.% 89.% 88.% 87.% 86.% 85.% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 214 TEAM after 7L Pure West Days only 214 6 45 3 15 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 214 Departures off landing Runway Jan-Dec 214 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 214 Heathrow Airport Flight Performance Q4 Report 214 Page 23

Engine Ground Running The maximum total ground running exposure time over the night period from 23 to 7 hours must not exceed 15 minutes. Within the total 15 minutes, the maximum amount of ground running at high power must not exceed 6 minutes in any one night or exceed a rolling 3 day average of 2 minutes. Number of tests in each month 18 16 14 12 1 8 6 4 2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Ground Idle Runs 26 Ground Idle Runs 27 Ground Idle Runs 28 Ground Idle Runs 29 Ground Idle Runs 21 Ground Idle Runs 211 Ground Idle Runs 212 Ground Idle Runs 213 Ground Idle Runs 214 Page 24 Heathrow Airport Flight Performance Q4 Report 214

Total running time in the month 18 16 14 12 1 8 6 4 2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Run Time 26 Total Run Time 27 Total Run Time 28 Total Run Time 29 Total Run Time 21 Total Run Time 211 Total Run Time 212 Total Run Time 213 Total Run Time 214 Average number of tests per night 8 7 6 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 26 27 28 29 21 211 212 213 214 Heathrow Airport Flight Performance Q4 Report 214 Page 25

Additional information Information on noise is also available on the BAA Heathrow website. This part of the website was updated in May 27. It includes a flight tracking system called WebTrak which enables local residents to log on and view flight tracks for aircraft arriving at and departing from Heathrow. As well as being able to track flights, WebTrak also gives details of the aircraft s height and position. Noise complaints and enquiries may now be made from the website. These facilities have been introduced to complement the long-standing facilities so complaints/enquiries may still be made by telephone or email (see right). Updated statistical information on complaints and enquiries is now included in BAA Heathrow s Corporate Responsibility Report which is available in full on our website (www.heathrowairport.com/noise). A summary is available from Heathrow Public Affairs, telephone 2 8745 5791. Making noise complaints or enquiries On the Website www.heathrowairport.com/noise By telephone Public Affairs Noise Complaints Freephone 8 344 844 By email noise_complaints@baa.com Useful websites www.heathrowairport.com/noise www.dft.gov.uk for information on government policies in relation to Heathrow aircraft movements, ie night flights; changes to night-time use of Heathrow s runways, etc. Information on Noise Insulation and Noise and Blight Schemes is available in the BAA Heathrow Corporate Responsibility Report (see above). Page 26 Heathrow Airport Flight Performance Q4 Report 214

Glossary of Terms AIP ANOMS Carry over CDA dba FEU FLOPC Go Around IMC ILS KPI Lates and Lows LHR LS nm NATS NPR NTK QC QNH TEAM VMC Aeronautical Information Publication http://www.nats-uk.eadit.com/aip/current/ad/egll/eg_ad_2_egll_en.pdf Noise, track keeping and complaints system Night restrictions are set on a seasonal basis. Up to 1% of a season's unused quota can be carried forward (known as "carry over") to the next season and up to 1% of a following season's quota can be anticipated Continuous Descent Approach A-weighted decibels Flight Evaluation Unit Flight Operations Performance Committee A go around is an aborted landing of an aircraft which is on approach to the runway Instrument Meteorological Conditions Instrument Landing System Key performance indicators During the daytime the aircraft are required to be "established" on the ILS at 7.5nm from touchdown. This equates to approximately 25ft aal. At night the distance is extended to 1nm which equates to approximately 3ft aal. London Heathrow Lateral swathes Nautical Miles National Air Traffic Services Noise Preferential Routes Noise and Track Keeping monitoring system Quota Count The barometric pressure at sea level (QFE is the barometric pressure at the aerodrome) Tactically Enhanced Arrivals Mode. In order to help alleviate delay in the stacks, ATC may change from the published alternation schedule. In order to maintain minimum separation distances between inbound aircraft, maintain usual high safety standards and keep air traffic flowing, ATC may use both runways for arrivals for a short period. Visual Meteorological Conditions Heathrow Airport Flight Performance Q4 Report 214 Page 27

Produced by Heathrow Flight Performance team, Second Floor Meridian, The Compass Centre, Nelson Road, London Heathrow Airport, Hounslow TW6 2GW. Further information If you would like further information, please contact the Flight Performance team: By telephone: 8 344 844 By e-mail: noise_complaints@baa.com By post: Flight Performance team Second Floor Meridian The Compass Centre Nelson Road London Heathrow Airport Hounslow TW6 2GW Website: Make an enquiry on our website: www.heathrow.com/noise Please note that the freephone telephone number is an answerphone. Please leave your name, contact details and brief details of your enquiry. A member of the FEU will contact you as soon as possible. Page 28 Heathrow Airport Flight Performance Q4 Report 214