IAAPA Asian Expo 2007 Safety Operations Overview Greg Hale, Chief Safety Officer Walt Disney Parks and Resorts June 28, 2007 1 Agenda Disney Introduction World Regulations Summary United States and Canada Regulations Regulations Around the World Disney s Approach to Safety 2 1
Our Commitment I think what I want Disneyland to be most of all is a happy place - where adults and children can experience together some of the wonders of life, of adventure, and feel better because of it. - Walt Disney 3 4 2
World Regulations Summary 5 Global Theme Parks and Resorts Ride Regulatory Authorities United States California: California Permanent Amusement Ride Regulations Florida: Florida State Amusement Ride Statutes Canada Regulations based on CSA, Standard for Canada (Canada moving to adopt of ASTM F24) Tokyo, Japan Chiba Prefecture: JIS, Amusement Ride Criteria & Inspection Requirements Building Standard Law and Ministry of Land, Infrastructure and Transport Notice Paris, France Local Ordinance Enforced by Mayor DIN 4112 Compliant 6 3
Global Theme Parks and Resorts Ride Regulatory Authorities Hong Kong, China Electrical and Mechanical Services Department, Amusement Rides Safety Orders (ARSO), Amusement Rides Safety Operations, and Maintenance Regulation (ARSO&MR) People s Republic of China National Standard of the People s Republic of China Safety of Amusement Equipment and Amusement Park Facilities GB 8408-2000 The safety and service quality of amusement parks must conform to provisions in GB/T 16767 India Bureau of Indian Standards - Code of Recommended Practice for Amusement Ride Safety IS 15475: 2004 7 United States Regulations and Practices 8 4
Ride Legislation: U.S. States Common Requirements State Amusement Ride Regulations and Inspections (state regulations in 44 of 50 states) Common Practices Include: ASTM F24 Standards used for State Regulations in 27 states (for new rides or major modifications to existing rides) Annual permits required for all rides Setup inspections required by a qualified or state inspector in 35 states Daily inspections prior to operation with guests Record keeping for inspections and incidents Reporting / incident notification (within 24 or 48 hours of a serious incident) by the owner / operator in 41 states Patron responsibility clause in 12 states 9 Ride Legislation: U.S. States Typical Certification & Permitting Typical U.S. Amusement Requirements Include: ASTM F24 standards applied to design, manufacturing, quality control, inspection, and testing Applicable building codes for fire protection and electrical systems Manufacturer or Professional Engineering Certification Operator requirements for maintenance, inspections, training, and daily operations Documentation through drawings, technical manuals, and operational procedures Annual or periodic Inspection by a Qualified Safety Inspector Permit prior to initial operation with patrons 10 5
Ride Legislation: U.S. States Typical Incident Reporting Operator Ride Incident Record Keeping: ASTM F24 standards recommend classification of injuries and illness: First aid incident report Classification by facility or ride related Classifying ride related by queue, load, on ride, unload, other Manufacturer notification of incidents that resulted in a serious injury Ride Incident Reporting Requirements: Ride operators are typically required to report serious incidents to the state within 24 to 48 hours (Injury and Illness recommendations specified in ASTM F770-06: Standard Practice for Ownership and Operation of Amusement Rides and Devices) 11 Disney s Approach to Safety 12 6
Safety - By Design Guest Com munications Blue Sky Design & Engineering M aintaining Safety Every Day Manufacturing & Production Operational Excellence Installation, Testing & Adjustment Oversight & Compliance 13 Operational Safety Process (Start with the basics) Operational Safety & Compliance Auditing & Analysis Emergency Response Operational & Safety Audits Design Operational Excellence Patron & Employee Behavior Incident Analysis Continuous improvement processes Standards Based Design Approach Documented Manufacturer s Requirements for Maintenance and Operations Documented Procedures and Guidelines for Operational Employees Maintenance Strategy Reinforce Safety Expectations for Patrons & Employees Signage & Spiels Strategy Documented procedures for major incident investigation Processes supporting media and other information requests Training Strategy 14 7
Guest Safety Communication 15 Space Mountain GM Test Track 16 8
Disney s s Wild About Safety http://disney.go.com/safety/ 17 18 9
19 Disney Report on Safety New Report Coming Fall of 2007 http://disney.go.com/safety/ 20 10
In Closing Ride regulations are your minimum requirement. Implement industry best practices in your park Patron Safety in your parks and on your rides is a team effort. Include Operations, Engineering, and Quality/Ride Inspection team members in key decisions and daily communication Operations and Maintenance do important work every day. Audit their performance and provide feedback for improvement. 21 Thank You! 22 11