Tourist Acommodation Authority Housing for tourist use (HTU) in Barcelona Inspection Service Barcelona City Council How a City Council like Barcelona s reacts in front of new tourist services platforms 10th WORLD CONGRESS SNOW AND MOUNTAIN TOURISM 21.22 and March 23, 2018
Barcelona: consolidated tourist destination 4th European city in international tourism BARCELONA AIRPORT 39.7 MILLION PASSENGERS 130 INTERNATIONAL DESTINATIONS GASTRONOMIC CITY WITH MORE THAN 20 MICHELIN stars 1st URBAN DESTINATION TO OBTAIN THE CERTIFICATION OF RESPONSIBLE AND SUSTAINABLE TOURISMBiosphere MORE THAN31 MILLION ANNUAL VISITORS 4a WORLDWIDE CITY IN CONGRESS ORGANIZATION 1st Mediterranean Cruise Port 4th Worldwide Cruise Port
Barcelona: consolidated tourist destination Gerència d Ecologia Urbana
Normative 13/2002 Catalonia s Tourism Law Houses of tourist use are assigned by its owner, directly or indirectly, to third parties, in exchange for an economic consideration, for a season stay, in conditions of immediate availability 159/2012 Decree HTU requirements and owner duties Barcelona LICENSES SUSPESION
PEUAT Gerència d Ecologia Urbana
PEUAT Gerència d Ecologia Urbana
PEUAT CENSUS Places HUT with license
Intensive use of public space Citizen insecurity Citizen collaboration Gentrification Tourismphobia Noise Hostes vingueren Guests came and kicked us out of our house Neighbors in the old part of Barcelona's Eixample Esquerra neighborhood live in the interior of the block with a hotel, hostel and apartment hotel and complain about the inconveniences that cause them a dozen tourist flats. There are also student flats that rustle rooms to tourists. (digital newspaper article) Problems with transport Increase in restaurant prices Proximity commerce disappearance Increase in housing prices Neighborhood museum
S H O C K P L A N Detection measures Regulatory measures and administrative cooperation Sanctions measures
FILES INPUT CITIZEN COMPLAINTS INPUT JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL 2017 133 115 157 155 284 364 553 635 283 183 115 81 3058 2016 10 6 21 16 16 20 406 592 933 429 199 136 2784 IRIS 2016 IRIS 2017 600 600 500 500 400 400 300 300 200 200 100 100 0 GEN FEB MAR ABR MAI JUN JUL AGO SET OCT NOV DES 0 GEN FEB MAR ABR MAI JUN JUL AGO SET OCT NOV DES WEB Trucada al 010 WEB Trucada al 010 Trucada al DAC Tel 900 Ecologia Urbana (Instància) Trucada al DAC Tel 900 Ecologia Urbana (Instància) Reclamació Interna Altres Reclamació Interna Altres
FILES SUMMARY AUTHORITY INDICATORS 4963 3015 2388 Initiated expedients Cessations Sanctions 2014 446 265 265 2015 2110 398 736 2016 4341 1289 1993 2017 4963 2388 3015
Trading Platforms activity 13/2002 Catalonia s Tourist Law 88th Art. Major infringement: "Advertising of companies or tourist establishments without showing their Catalonia s government registration number
Trading Platforms activity Gerència d Ecologia Urbana
Trading Platforms activity CTL Art. 73.5: The registration number, in the Tourism Register of Catalonia, of companies and tourist establishments must be recorded in all kinds of advertising that they announce. Art. 80.bis LTC: Intermediaries obligation and any natural or legal person involved in advertising, offering or mediating a tourist service or activity, providing tourist inspectors with all kinds of information, information, backgrounds and proof of tourist significance. Penalty system: - Advertising of companies or tourist establishments without showing their registration number in the Tourism Registry of Catalonia. - Resist to facilitate the performance of tourist inspection services or not meet their information requirements within a period of time. - Serious infringements with a fine of up to 60,000 euros and in case of recidivism, the infraction becomes very serious with a penalty of up to 600,000 euros.
HTU ADVERTISEMENT PLATFORMS SEPTEMBER 2015 Information letter to 20 web pages DECEMBER 2015 JUNE 2016 Origination of sanctioning proceeding to 12 web platforms HOMEAWAY 9FLATS OPENHOUSE ONLY APARTMENTS WIMDU RENTALIA HOUSETRIPS VISOR PENALTY DECISION Origination of a second sanctioning proceeding to AIRBNB i HOMEAWAY due to reiteration
Trading Platforms activity BARCELONA S COMBAT PLAN
Proved rental Inspection work and tourism platforms Legal person Owner << 30 % of alleged offenders proved long-term rental>> Gerència d Ecologia Urbana Av. Diagonal, 230, 2ª pl. Tenant Natural person Natural person Legal person Sporadic Not sporadic Sporadicl Not sporadic 30% 7% 13% 21% 2% 8% 19% Others alleged offenders can be divided in the following ways: 10% Natural person owner 27% 31% Legal person owner (sporadic) 19% Natural person owner (not sporadic) Legal person tenant Legal person tenant (sporadic) 12% 69% Legal person owner (not sporadic) 2% 30% Sporadic Not sporadic
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 Local activity information Local police Incoming calls (092/112) due to HTU complaints Trucades Ciutat 2016 2017 % 160 140 120 100 80 60 40 20 0 TRUCADES MOLÈSTIES PER HUT BARCELONA 31 19 27 33 37 28 36 38 Setmanes 66 74 25 36 47 35 35 39 43 42 77 74 61 64 62 149 77 126 101 110 105 90 65 139 99 87 Desembre 110 68-38% Acumulat 2888 2825-2% 2016 2017 53 52 60 39 40 48 41 47 54 39 27 28 31 21 18 23 20 7
Inspection work and tourism platforms Active search Web seekers Hosts Web pages HTU Inspection Tourists Information
Inspection work and tourism platforms Gerència d Ecologia Urbana Webpage search Protocol Administrative tasks / web searches Web Protocol Procedure opening Return procedure Sanction procedure Cease order (No-license HTU) No-license activity No-NRTC No-license HTU No-NRTC HTU Database Sites Inspection Plan Answer: site confirmation 40 web-seekers team Report AUTORITAS
HTU ADVERTISEMENT WEBS 9 4500 4000 3500 3000 2500 2000 1500 1000 500 0 NO-NRTC HTU EVOLUTION 4124 2690 1003 176 734 1 235 846 Airbnb Homeaway Niumba Tripadvisor Wimdu NRTC HTU EVOLUTION 4500 4000 3500 3000 2500 2000 1500 1000 500 0 4280 2766 2642 2888 647 620 1330 540 Airbnb Homeaway Niumba Tripadvisor Wimdu NO NRTC 2016 NO NRTC 2017 With NRTC 2016 With NRTC 2017 DEC-2016 DEC-2017 Web platforms Rooms NO-NRTC NRTC Total Rooms NO-NRTC NRTC Total Airbnb 5866 4124 2766 12756 8007 2690 4280 14977 Homeaway 1003 2642 3645 10 176 2888 3074 Housetrip 1 24 1048 1073 Niumba 734 647 1381 2 1 620 623 Only Apartments 85 953 1038 Rentalia 14 643 657 0 Tripadvisor 8 235 1330 1573 Wimdu 415 846 540 1801 5866 5875 6698 18439 8443 4057 11659 24159
CEASE ORDER FULFILLMENT REGISTERED FILES Inspected sites: 623 Carried out inspections: 1296 Ceased HTU activity 8% 1% 5% 6% Sense activitat HUT HUT Lloguer d'habitacions Allotjament turístic Sospitós 80%