Manager, Airport Services, (Safety, Operations & Infrastructure)

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To: From: Members of the IATA Ground Handling Council IATA Strategic Partners Airport Services Committee Manager, Airport Services, (Safety, Operations & Infrastructure) Date: 4 March 2011 Subject: Call of Meeting 24 th Annual Meeting of the IATA Ground Handling Council (IGHC) Kuala Lumpur, 1-4 May 2011 Notice of Meeting IGHC 24 th annual meeting: 1 May 2011 IATA Airline Ground Operations Meeting: 1-4 May 2011. Meeting site The IGHC meeting will be held at the Mandarin Oriental Hotel On-line registration To be able to register, members are first required to have renewed their 2011 IGHC membership online. If your company has not received the username and password to renew its membership online, please contact ighc@iata.org. Upon completion of your company s membership renewal and receipt of payment, an email from iata@worldtek.com containing the discount codes to use to register to the event will be sent to the email address indicated in your membership registration. You will be able to book your hotel accommodation at the same time, and register to the ISAGO / IGOM workshop and the SGHA & SLA workshop. Delegate fees IGHC MEMBERS, IATA MEMBER AIRLINES and IATA STRATEGIC PARTNERS Attendance of two (2) delegates: FREE OF CHARGE Third registration: $730 Fourth registration and above: $1,200

Agenda information Agenda distribution The agenda for this meeting will not be mailed out. The agenda will be posted to the private pages on the IGHC private website http://www.iata.org/workgroups/ighc.htm on 18 March 2011. Members who do not already have access to the IGHC private website should register at www.iata.org/workgroups/ighc - click on Registration (external users only). Agenda items The voting on the agenda items to be published in the 32 nd edition of the Airport Handling Manual will be carried out onsite on Monday 2 May. Each member will have to assign a head delegate, who will be responsible for voting on these items. We remind you that: - Each member has one vote Quorum for the annual meeting shall consist of twenty five (25) accredited representatives, or alternates, of IATA Members which are Members of the IGHC plus twenty five (25) accredited representatives, or alternates, of Members of the IGHC which are not Members of IATA. All recommendations of the IGHC referring to the IATA Airport Handling Manual shall be taken by a two-thirds (2/3) majority vote of the IATA Members present and voting. Abstentions do not count in the vote. Any approved amendments to the Airport Handling Manual will be forwarded to the ASC for further consideration. IATA Strategic Partners do not have voting rights DELEGATE LIST The delegate list is updated once a week, and is posted on the IGHC extranet site, under IGHC 24 - Kuala Lumpur. Election of officers Anyone wishing to be considered for election as an IGHC officer is required to complete the information form shown at Attachment B and return to ighc@iata.org by 16 March for inclusion in the agenda. Candidates will be given a short time to introduce themselves to the assembled members at the IGHC annual meeting on Monday 2 May, prior to the formal vote. In order to maintain an equal geographical distribution, elections for Officers should consider representation from each Traffic Conference Area (TC1, TC2 and TC3). Voting will be open to all members present and voting and be decided by simple majority. Head delegate We will contact your company in April to identify the head delegate within your organization. The head delegate will be the only delegate entitled to vote for the Airport Handling Manual agenda items and IGHC Officer s election.

Hotel information A block of hotel rooms has been contracted at the Mandarin Oriental Hotel Mandarin Oriental Hotel Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia, T: +60 (3) 2380 8888 Hotel accommodation can be booked through the same link used for conference registration. Important deadlines The following time schedule has been established Agenda posted to IGHC private site 16 March 2011 Hotel reservation made not later than 13 April 2011 Conference registration 29 April 2011 Kuala Lumpur practical information Please visit http://www.tourism.gov.my/destinations/list.php?state=kl Onsite registration registration desk hours Sunday 1 May: 12:00 19:00 Monday 2 May through Wednesday 4 May: 07:30 17:00 Workshops ISAGO / IGOM workshop Free of charge (registration required) Tuesday, 3 May: 14:00 to 15:00 OR Wednesday, 4 May: 13:00 to 14:00 The workshop can be booked through the same link used for conference registration. If you have already registered to the conference and would now like to register to the workshop, go to https://ems.resrunner.com/ighc24 and login to your registration with the username and password provided on your confirmation; select the new registration option and click on update.

IATA SGHA & SLA workshop Fees: $1,100 per participant Thursday, 5 May to Saturday, 7 May 2011 09:00 to 17:00 The workshop can be booked via http://www.iata.org/training/courses/pages/tapp32.aspx. For hotel accommodation at the Mandarin Oriental, go to https://ems.resrunner.com/ighc24 and select SGHA & SLA workshop only. We look forward to meeting you in Kuala Lumpur at the 24 th annual meeting of the IATA Ground Handling Council. David J. Tindley Manager, Airport Services

Attachment A Schedule of events (Subject to change) Registration Sunday 1 May 12:00 19:00 Monday through Wednesday 2 4 May 07:30 17:00 IGHC Exhibition Sunday 1 May 17:30 19:00 Monday through Wednesday 2-4 May 08:30 17:30 Welcome Cocktail Reception & Exhibition Opening Sunday 16 May 17:00 19:00 24 th Annual Meeting of the IGHC Monday 1 May 09:00 12:40 Gala Dinner Tuesday 3 May 19:00 22:30 IATA Airline Ground Operations Meeting 2011 Monday 17 May 14:00 17:00 Tuesday 18 May 14:00 17:00 Wednesday 19 May 14:00 17:00 ISAGO / IGOM workshop Tuesday 2 May 14:00 15:00 Wednesday 3 May 13:00 14:00 SGHA & SLA Workshop (Delegate fees applicable) Thursday to Saturday 5 7 May 09:00 17:00

Attachment B IATA Ground Handling Council Officer Candidacy Form Name: Company name: Current job title: Career synopsis (max 100 words) Sample text: Mr. Airline joined IATA Airport Services on July 1st, 2001 as Manager Airport Services bringing his experience of both operational and commercial ground handling activities. He has managed various ground handling-consulting projects in Europe, Africa, the Middle East and Asia and he is also involved in the implementation of AHM 804 as well as being co-author of the IATA Airport Handling Manual. Mr. Airline was also involved in the IATA Change Leadership Programme working on and/or coaching various key projects for IATA and the Air Transport Industry. What will you contribute to the IGHC as an officer? (Max. 50 words) Sample text: As an officer, I will contribute to The IGHC by Please return this document to Jennifer Desharnais: ighc@iata.org