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Annual Report 2013

Contents President s Report 3 2012-13 Scorecard 5 SCA (QLD) Function Snapshots 6 General Manager s Report 7 SCA-RTO Report 8 SCA (QLD) Board of Directors 2012-2013 9 SCA (QLD) Partners and Sponsors 10 Financial Reports 11 Directors Report 12 Directors Declaration 16 Auditor s Independence Declaration 17 Statement of Comprehensive Income 18 Statement of Financial Position 19 Statement of Changes in Equity 20 Statement of Cash flows 21 Notes 22 Independent Auditor s Report 36 Auditor Disclaimer 38 Detailed P&L Unaudited 39 SCA (Qld) Annual Report 2013 Page 2

President s Report By Simon Barnard T he past 12 months at SCA (QLD) have been under the banner of improving membership services and increasing awareness of our sector with government and the public. Most of our goals have proven realistic and we can see a very positive change with our stakeholders. In summary, our year has been exciting in terms of advocacy achievements. SCA (QLD) has contributed 8 submissions to government including a QCAT Review, lot entitlements and disclosure requirements and the registration of Community Management Statements. SCA (QLD) representatives attended the invitation only Queensland Treasury s Budget lockdown, the Queensland Government s Response to the independent Commission of Audit Final Report and a stakeholder roundtable meeting in respect to the land titles act. Our advocacy work in the past year also included quarterly stakeholder meetings with the Attorney-General and Commissioner and industry groups. We have had the opportunity to submit to the proposed national licensing and are hopeful that some form of licensing or registration will be implemented. In raising awareness for our profession the Board has been actively releasing information on consumer issues and legislative changes to the public, which has generated in excess of 60 media articles in the past year. SCA (QLD) set out 18 months ago to revert to a structure and culture that focuses on member service that was to be achieved at several levels. We can now look back on an impressive account of changes that have brought us closer to our members. Total membership has grown by 3.3% over the last year, a positive indicator that the changes at SCA (QLD) are returning the desired positive impacts for members. Members now manage an estimated 270,000 lots in Queensland. The support of our 200 odd strata services members is critical to SCA (QLD) as it supports the operations and enables us to deliver more services. Hence it is a positive sign that as of 1 July there are 3 new sponsors on board and a few have increased their support level significantly. We are very grateful for the generosity of our partners and sponsors and wouldn t be able to deliver many services without them. I would like to thank our platinum partners Macquarie Bank, CHU Underwriting Agencies, Grace Lawyers, StrataMax and Body Corporate Brokers for their support which has a big impact on our service delivery. In our 30th year, our long standing Gold Partners Solutions in Engineering and KONE are continuing to (Continued on page 4) SCA (Qld) Annual Report 2013 Page 3

President s Report (Continued from page 3) contribute valuable resources alongside our new Gold Partners Rockend, BOSS Building Maintenance and Energy Action. As sponsors we are excited to have Strata Unit Underwriters, Body Corporate Services, Poolwerx, QIA Group, Watt Utilities, Lannock Strata Finance and Rochele Painting accompanying us through the next year. As a result of this generous support, we have been able to continue to deliver on our major goal to decrease both membership and education seminar fees by 15%, while increasing education and networking opportunities. Our annual Symposium in March 2013 was a huge success that we were able to offer at 40% lower prices which in turn attracted 25% more members to attend. Over the two days we had more than 210 delegates listening in on two dozen sessions. Not only the symposium success but a fe w oth e r I T, a d m i n i s t r a t i o n a n d management cost reductions, From left: James Freestun (Senior Vice President), The Hon Attorney-General Jarrod Bleijie, Simon Barnard (President) have resulted in a substantial end of year profit which will be used to support our 30th anniversary celebrations on 11 October as well as some much needed advocacy support. As a not for profit body we mostly rely on volunteers that drive our committees and are supported by SCA (QLD) staff. We realise that one of the core functions as an industry body that many of our members benefit from is uniting the industry to voice concerns to the relevant stakeholders. In particular the connections to the Government and Regulator are important to members and we see some opportunities to proactively drive various key issues. The Board has made a decision to use some funds to undertake a specific legislation review as the Attorney- General has announced a comprehensive consultation in relation to the SCA (Qld) Annual Report 2013 Page 4

2012-13 Scorecard SCA (Qld) Annual Report 2013 Page 5

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General Manager s Report By Katrin Schmidt A s we are embarking on the national unification project a few processes and back office programs have changed throughout the year, keeping SCA (QLD) staff busy. imis is now firmly integrated as the SCA Customer Relationship Management System and new platforms for communicating with members have been implemented to ensure we can engage efficiently. A huge step up is our new Member Centre that keeps all members up to date with SCA (QLD) information. We have seen an increase in member participation rates and I hope we continue to improve our communications to members to assist in day-to-day activities. We have also started to explore new member engagement options, such as a stand alone Golf Day which was very successful with 21 teams. Our upcoming first Leadership Forum in years promises to provide plenty of opportunities to learn from each other in beautiful Queenstown, NZ. One of the necessary steps in the national transition process was the separation of Strata Community Australia (Qld) membership services from the Registered Training Organisation. As of 1 July 2013 Queensland members have been joining the newly incorporated SCA (QLD) Ltd which structurally continues to deliver the same member services, but features a new Constitution (modelled on the SCA Ltd Constitution). The SCA-RTO was initially integrated in Strata Community Australia (Qld) Ltd s structure but has been delivering nationally since 2012. As part of the overall goal to align closer with national initiatives, the membership terminology in Queensland has also changed to reflect a national approach. The new terminology follows the recommended national pathway. The SCA Ltd accreditation pathway will be implemented in a transitional process in the next 12 months and SCA (QLD) will inform members on what will be required to maintain their respective level of membership. This process allows a smooth transition for members and sufficient time to gain the required competencies. While the last 12 months had plenty of challenges, most were proven to be opportunities and it is great to see the sector grow bit by bit every month. The Board s advocacy work is contributing to a wide recognition and together with our media consultants we are raising relevant issues with the public on an ongoing basis. Our sponsor support network has been invaluable and I am looking forward to continue the great relationships we have established. In particular it is timely to thank all the volunteers that have contributed to delivering our two dozen seminars in the past year giving up time to help educate our members and enhance knowledge. I d like to take the opportunity to thank SCA (QLD) Staff Katherine Mason and Alda Ninasivinche for their hard work on membership services in the past year. Turning 30 years is a milestone as a membership driven body and I am very happy to celebrate it with members on 11 October 2013. SCA (Qld) Annual Report 2013 Page 7

SCA-RTO Report By Mark Lever, SCA CEO I n 2012-2013 the SCA-RTO achieved a significant uplift in enrolments for the Certificate IV in Property Services (Operations), both as a traineeship and Fee for Service (FFS) qualification. The RTO processed over 375 applications for the traineeship converting 83% or 310 of these applications into either fully funded or FFS qualifications. This followed the declaration of the Certificate IV as industry traineeship in every State and Territory in Australia, making the RTO a truly national arm of the broader SCA network. The RTO has received in-principle recognition from Griffith University for its Certificate IV in Property Services (Operations) to which the University will offer 2 credit points for any student having completed the SCA-RTO qualification, who wants to articulate to the relevant business degree. Further, the University will refer direct entry students that want to major in strata to SCA-RTO to complete the Certificate IV in Property Services (Operations). The RTO is heavily regulated by the Australian Skills Quality Authority (ASQA) and is therefore subject to significant fines for breaches of the National Vocational Education and Training Regulator Act 2011, Part 6 - Enforcement and/or NVR Standards for continuous registration. Although having secured more than the budgeted student numbers in 2012-2013, the RTO cash flow for the whole period was below budget due to the slow rate of progression and completion of the students participating in the qualification and the lack of flexibility in progress payments under traineeship rules. While traineeships exceeded expectations overall, NSW results were significantly below budget due to market conditions created by the NSW strata licensing regime. Additional direct marketing strategies were trialed with some success, indicating a potential growth opportunity in the future. A further area for development will be to assist Trainer/Assessors in applying the RTO s flexible delivery model which includes mentoring of students in order to improve completion rates. Towards the end of the financial year the RTO has assumed full financial responsibility for delivery of the NSW Certificate of Registration (COR). Going forward, student fees will be paid to the RTO at the time of enrolment and a license fee paid to NSW for the use of its course materials. Under this arrangement, the RTO will also assist in the delivery of SCA (NSW) s Continuous Professional Development program which is required to be delivered by an RTO to meet current NSW Office of Fair Trading licensing standards. As CPD is a SCA (NSW) membership benefit and delivered free of charge to members, the RTO s support for the program will be on a cost recovery basis. A Moderation and Validation Group was formed in March 2013 to begin the process of keeping course materials at the required standard for compliance purposes. SCA (Qld) Annual Report 2013 Page 8

The SCA (QLD) Board of Directors 2012 2013 Simon Barnard MSCA President James Freestun FSCA Senior Vice President Kerri Anthon FSCA Vice President Richard Allard MSCA Treasurer Ian D Arcy FSCA Secretary Colin Archer FSCA Director Alan Buckle FSCA Director Cathy Pashley FSCA Director Michael Hurley FSCA Director Susan Seymour FSCA Director Andrew Suttie Director Liat Walker Director SCA (Qld) Annual Report 2013 Page 9

SCA (QLD) Partners and Sponsors SCA (QLD) would like to thank its platinum and gold partners as well as sponsors for their continued support of the organisation and its membership. Without the support of our industry partners, many member services and advocacy efforts would not be possible. SCA (Qld) Annual Report 2013 Page 10

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Property Legislation. Our involvement in legislative reviews is crucial and thus far has been impacting positively hence our intentions are to keep the momentum going. SCA (Qld) Annual Report 2013 Page 13