Working within a Collaborative Airport Environment Yacoob Piperdi Executive Vice President, Gateway Services SATS

Working within a Collaborative Airport Environment Yacoob Piperdi Executive Vice President, Gateway Services SATS

Changi Airport in 1981 8.1M passengers 0.20M tonnes of cargo 65k aircraft movements Terminal 1

Changi Airport in 2016 58.7M passengers 1.96M tonnes of cargo 360k aircraft movements Terminals 1, 2, 3

A Period of Tremendous Growth 58.7M 2016 2.0M 1981 360K 8.1M 0.2M 63K Passenger Cargo Aircraft

Despite Persistent Turbulence Excess capacity High jet fuel prices Economic crises Security Threats LCC conundrum Depressed airline profitability 8.0% 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% 3.4% 3.3% Labour Force Growth Labour Productivity Growth % y.o.y 3.5% 1.5% 1.4% 1.0% 1991-2000 2001-2012 2013-2017 Poorer margin for the ground handling business Lower productivity growth due to shrinking and ageing workforce

The Road Not Taken

Singapore: Vision, Values and Strategy Instinct for survival Hardnosed pragmatism 277 square miles 5.6M people Strategic foresight

Stakeholders: Vision, Values and Strategy A global leader. A great city. A home in Asia A vibrant and inspiring Singapore Proactive, forward looking organization A city connecting the world Exceptional people, connecting lives A global company, providing services of the highest quality Integrity Imagination Integrity Care Innovation Knowledge People Integrity People Integrity Excellence Integrity Team Courage Team Courage Team Proactive Customer Excellence Customer Excellence Customer Team Connecting Asia Trust Excellence Collaboration Innovation

Our Home Raison d etre Connectivity How What

Our Home Community Safety And Operations JCAS STC Raison d etre Connectivity How What

Joint Committee on Airside Safety (JCAS) Focused group on human factors, apron working space, airside safety and facility improvement

Air Transport Sectoral Tripartite Committee (STC) To raise productivity, develop skills and drive innovation 9 multi-stake holders work groups are formed Aviation Challenge 1: Automate baggage loading and unloading process for narrow-body aircraft Aviation Challenge 2: Automate build-up and breakdown of cargo pallets and containers

Deepening of Logistics Ecosystem New Infrastructures for Growth Changi Airport of the Future Our Home Raison d etre Connectivity Joint Planning Community Safety And Operations Airport Collaborative Decision Making How What

Deepening of the Logistics Ecosystem COOLPORT EDB grant for being the first to invest in an airside perishable handling centre CAAS funding for IATA Centre of Excellence project

Deepening of Logistics Ecosystem ecommerce AirHub CAAS incentive for enhancing productivity e2i incentive for job redesign and upskilling to improve wages and employability

Changi Airport of the Future Current Terminals 1, 2 and 3 Terminal 4 (2017) Capacity: 16M Passengers Jewel (2018) Capacity: +3M Passengers to T1 Total: 85M Terminal 5 (2030) Capacity: 50M Passengers Total: 135M Total: 66M Total: 82M

Airport Collaborative Decision Making (ACDM) At the Gate Air Traffic Control On airside Gatehold Room Master Apron, SATS integrated Ops Centre Target timings (TOBT and TSAT) are displayed for common situational awareness and decision making

Our Home Products, Standards and Services Incentives and Funding Raison d etre Connectivity Joint Planning New Infrastructures for Growth Community Safety And Operations FAST Check-in Early Check-in Lounge Making of a Competitive Hub How What

FAST Check-in 92% of passenger s would like to use FAST again

Early Check-in Lounge

Making of a Competitive Hub Seek 3% - 4 % productivity improvements per annum (airport-wide) Develop Changi as a Smart Gateway for a Smart Nation Aviation Development Fund 2015 2020 $160M Create a future-ready air hub

Making of a Competitive Hub

Smart Apron Technology Partnerships Projects Innovation Incentives and Funding Our Home Products, Standards and Services Raison d etre Connectivity Joint Planning New Infrastructures for Growth Community Safety And Operations How What

Smart Apron $20m investment by CAAS and CAG for airport-wide WiFi at all aircraft stands and apron roadways

Technology Biometrics at T4 Smart Watch Digitalised Work Schedules Bone-Conductor Headset Hands-Free Communication AGV Trials

Partnerships RCI signs firstever multi-million dollar marketing collaboration with STB and CAG to promote fly cruise

Partnerships Distinctive Connecting Times at Changi Airport Minimum Connecting Time of 50mins Cargo tail-to-tail transfers in 90mins

Recognition Welfare Career Fair Multifaceted Programs People Projects Innovation Incentives and Funding Our Home Products, Standards and Services Raison d etre Connectivity Joint Planning New Infrastructures for Growth Community Safety And Operations How What

Recognition One Changi: Annual Airport Celebration Changi Airport s Service Personality of the Year 2016 Rozidah Mohd Yasin

Recognition

Welfare Motivating hard working employees, during festive seasons

Career Fair @ Changi 2,300 positions available at Career Fair on 8-9 Feb 2017 Co-organised by : E2i funding for companies to cover costs to train and upskill new hires who meet certain criteria

High Standards Exceptional Service Delivery Multifaceted Programs Service People Projects Innovation Incentives and Funding Our Home Products, Standards and Services Raison d etre Connectivity Joint Planning New Infrastructures for Growth Community Safety And Operations How What

High Standards Time taken to check-in Baggage presentation timings

The Road Not Taken... that has made all the difference

Changi Airport World s most awarded airport Changi Airport has won over 539 awards since 1981, including 26 "Best Airport" awards in just 2016 alone.

Singapore Airlines World s most awarded airline Singapore Airlines won 24 Best Airline" awards in just 2016 alone

SATS Several Firsts in Asia Payload Asia Awards 2016 - Ground Handler of the Year (Industry Choice Winner; 3 rd consecutive year) Supply Chain Asia Industry Award 2016 AFSCA Best Air Cargo Terminal in Asia (16 th time) Coolport at Changi, SATS ecommerce AirHub, Smartwatch Wearables, IATA Centre of Excellence

Exceptional Service Delivery Multifaceted Programs Service People Projects Innovation Incentives and Funding Our Home Products, Standards and Services Raison d etre Connectivity Joint Planning New Infrastructures for Growth Community Safety And Operations How What

Thank you!