Towards a sustainable Heathrow 2010 Sustainability action plan summary. Enter >

Towards a sustainable Heathrow 2010 Sustainability action plan summary Enter

Contents page Introduction Environment Economy & Society Heathrow plays an important role connecting London and the UK to the world. Heathrow s vision is to be Europe s hub of choice. Achieving this vision relies on Heathrow being managed sustainably. This means enhancing the airport s social and economic benefits and reducing our negative environmental impacts. People & Passengers Introduction 2 Economy & Society 20 People & Passengers 29 Contact our performance against our biodiversity action plan. We describe our Environment 3 Air quality 4 Climate change 6 Noise 8 Business support 19 Charitable support 21 & grants Consultation and 24 communications Education 26 Security 30 Contact 32 Biodiversity 11 Waste 13 Employment & skills 27 Water 16 1

Introduction - 2010 Performance Introduction Environment Economy & Society People & Passengers Heathrow plays an important role connecting London and the UK to the world. Heathrow s vision is to be Europe s hub of choice. Achieving this vision relies on Heathrow being managed sustainably. This means enhancing the airport s social and economic benefits and reducing our negative environmental impacts. Our sustainability commitments Contact Economy and society Enhancing the local, regional and national economic and social benefits of Heathrow our performance against our biodiversity action plan. We describe our Environment Our passengers and people Seeking to prevent, reduce or offset Heathrow s significant effects on the environment and local communities, and working with others to ensure that the airport plays its role in respecting environmental limits. Provide good conditions of employment, respect diversity and equal opportunity, and provide a safe, healthy and secure airport for staff and passengers. We have developed action plans to help us deliver our sustainability commitments. Our action plans are detailed on our website www.heathrowairport.com/sustainability. We commit to monitoring and reporting against our action plans each year. In this report we provide a summary of our performance against all our sustainability actions in 2010. We describe our Progress Progress For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. Progress 2

Environment Introduction A major, international airport such as Heathrow inevitably impacts on the environment and local communities. Environment Aircraft noise and the impact of aircraft and road traffic on air quality are a concern for local communities. Airport operations Economy & Society People & Passengers Contact also emit greenhouse gas emissions that contribute towards climate change and generate waste, consume water, and can affect local wildlife and natural habitats. Minimising our impact on the environment is essential for a sustainable Heathrow. We seek to prevent, reduce or offset Heathrow s significant effects on the environment and local communities and we are Air quality committed to working with others to ensure that aviation plays its role in respecting environmental limits. As the owner of Heathrow, we manage environmental impacts which result from the airport operations that we directly control. We also guide other companies at Heathrow towards making their airport activities more sustainable. In addition, we engage with a range of national and international stakeholders to influence change more broadly. Biodiversity Climate change Noise Waste Water 3

Air quality Introduction Environment Air quality is often an issue for people living in urban areas. Burning fossil fuel to create energy for vehicles, aircraft and buildings emits pollutants such as nitrogen dioxide (NO2) and nitrogen oxide (NOx) As these pollutants can affect human health if safe limits are exceeded. Economy & Society People & Passengers Contact Air quality is regulated by the European Union. We play our part in driving compliance with EU air quality limit values in residential locations through the following objectives and actions. In our briefing Towards a sustainable Heathrow - a focus on air quality, we describe our approach to managing emissions which we control as well as those which we can only guide and influence. We manage emissions through the following objectives and actions. Out of nine actions, we have completed two, and made good on a further four. There is more work to do on the remaining three actions. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our air quality action plan. We describe our Action What we achieved Progress Objective 1: Reduce emissions from aircraft Work with airlines and ground handlers to increase the use of fixed electrical ground power (FEGP) and pre-conditioned air (PCA) and reduce running times. In 2010 we worked with British Airways and other airlines to better understand barriers to using FEGP and PCA, and trialled new APU running time standards. In 2011 these new standards will be introduced across the airport. Work with industry partners and regulators to understand the trade-offs between noise and aircraft emissions. In 2010, we carried out research to understand future fleet forecasts, to understand how future use of different aircraft technologies could affect noise and emissions. Increase the NOx element in Heathrow s landing charge to encourage a shift to cleaner aircraft fleet. The NOx element of Heathrow s landing charge increased from 2.73 to 6.09 on 1/4/11. 4

Air quality Introduction Environment Objective 2: Manage emissions from airside vehicles Manage Heathrow s Clean Vehicle Programme. In 2010, we ran a number of workshops and events and further workshops and technology updates will be delivered in 2011. Economy & Society People & Passengers Progressively increase the percentage of low emission vehicles in the Heathrow Airports Ltd fleet. We increased the proportion of low emission vehicles in the Heathrow Airports Ltd fleet to 71.3% in 2010 (60.8% in 2009) Contact our performance against our air quality action plan. We describe our Objective 3: Manage emissions from landside vehicles Assess the opportunities and benefits to encourage the use of low emission taxis. Include best available low emissions requirements in all Heathrow-based contracts. Objective 4: Manage emissions from fixed sources Objective 5: Air quality management In 2010, we worked with the taxi trade to assess a new fuel filtration unit which we have agreed to deploy at Heathrow s taxi fuel station in 2011. Further work will continue through development of Heathrow s vehicle emission action plan. Building on the success of our bus contract renewal which saw airport buses upgraded to Euro V emissions standard, we are looking to improve standards for our operational car fleet, delivery van fleet and other vehicle contracts as they come up for renewal. Maintain Heathrow Airwatch website in partnership and update as necessary Monitoring data for Heathrow s air quality monitoring stations continues to be available from the Heathrow Airwatch website. Produce an annual report of against the action plan and KPIs. Progress reports are available through Heathrow s Sustainability Performance Summary 2010. 5

Climate change Introduction Environment Economy & Society People & Passengers Contact our performance against our climate change action plan. We describe our Heathrow s carbon footprint includes emissions from activities which we control as well as those we can only guide and influence. Control - energy and fuel used to operate buildings and our airport vehicles Guide - aircraft movements on the ground, staff travel, and third party vehicles Influence - aircraft up to 3,000 feet during the landing and take off cycle and passenger travel The report Towards a Sustainable Heathrow A Focus on Climate Change describes how we manage Heathrow s carbon footprint. We manage emissions through the following objectives and actions. Out of nine actions, we have completed seven, and made good on the remaining two. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. Action What we achieved Progress Objective 1: Establish a robust Climate Change performance management framework for Heathrow Establish a climate change management strategy that articulates the boundaries and responsibilities for the CO2 emissions associated with Heathrow. Heathrow s climate change management strategy was approved by our Executive in October 2010. Establish a framework for measuring Heathrow s carbon footprint and publish performance in terms of emissions the airport controls, guides and influences. In 2010, we published A focus on Climate Change which sets out Heathrow s 2009 carbon footprint and emission reduction programme. Gain accreditation for Heathrow s climate change management framework and carbon footprint. Heathrow achieved Airport Carbon Accreditation in September 2010. 6

Climate change Introduction Environment Economy & Society People & Passengers Contact our performance against our climate change action plan. We describe our Objective 2: Control CO2 emissions from infrastructure and assets for which we are financially responsible Publish an airport wide energy strategy for Heathrow to ensure emissions from fixed assets are reduced by 34% by 2020, compared to those in 1990. Deliver energy saving actions consistent with Heathrow s energy strategy. Heathrow 2020 Energy Strategy was agreed in 2010 and has been provided to key stakeholders. Since 2008 Heathrow has invested 4.5m in energy demand management initiatives, reducing emissions by 5% over the period. Gain certification to the Carbon Trust Standard. In August 2010 Heathrow achieved certification to the Carbon Trust Standard recognising Heathrow s real carbon reduction and commitment to ongoing reductions. Objective 3: Guide CO2 emissions from activities that are local to the airport through our policies, contracts and operating procedures Lead development of a UK airport s programme for reducing emissions from aircraft on the ground and promote and launch this with the Airports Operators Association. The AoA launched the Aircraft on the Ground CO2 reduction programme (AGR) in June 2010, with 15 UK airport signatories including Heathrow. Objective 4: Influence CO2 emissions from activities that are addressed by national/international Work with Heathrow s noise and air quality teams to establish operating procedures that reduce emissions from landing and departing aircraft. In 2010 Heathrow, NATS, Singapore Airlines and Airbus jointly developed an fuel saving departure procedure for the new Airbus A380s. The procedure delivers a fuel reduction of 300kg per flight, equivalent to a 1 tonne CO2 saving. Work with the Aviation Global Deal Group to develop international aviation climate change policy that seeks to ensure aviation s fair and equitable inclusion in a future international climate change deal. In 2009, the Aviation Global Deal group, a coalition of leading airlines, the Climate Group and BAA, delivered a policy solution for managing aviation s global emissions within an international policy framework. In 2010, we continued to lobby international climate negotiators and policy makers at the UNFCCC, ICAO and IATA resulting in a global aspirational goal to reduce aviation s net emissions by 50% by 2050. 7

Noise Introduction Environment People who live close to airports or under flight paths can be significantly affected by noise from the airport. Most airport related noise is generated by aircraft approaching and takingoff, taxiing along runways, and during engine testing. Economy & Society People & Passengers Contact As Heathrow s owner, we are committed to limiting the impacts of noise on communities around the airport. We describe how we manage noise impacts around Heathrow in our briefing Towards a sustainable Heathrow - A focus on noise. Heathrow is required to publish a noise action plan every 5 years, setting out how Heathrow will manage the impacts of aircraft noise. The Heathrow noise action plan was produced following a four month public consultation in 2009 and was adopted by the UK Government in May 2011. We manage noise impacts through the following objectives and actions. Out of fourteen actions, we have completed five, and made good on a further four. There is more work to do on the remaining five actions. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our noise action plan. We describe our Action What we achieved Progress Objective 1: Reduce noise impacts wherever practicable Engage airline partners on the voluntary phase out of noisiest (marginally compliant Chapter 3) aircraft by 2015. We have improved our data collection processes to confirm operators with marginally compliant aircraft and expect to begin dialogue during 2011. Review noise related landing charges in order to encourage the use of the quietest aircraft practicable at Heathrow. We have reviewed, consulted on and revised our landing charges and made significant amendments in relation to the noise charges. The changes have further encouraged the use of the quietest aircraft types. Commission a report on the noise performance of the A380 aircraft. We have commissioned a report from Civil Aviation Authority and are awaiting the final draft. We expect to make the findings available during 2011. 8

Noise Introduction Environment Economy & Society People & Passengers Contact Request that Department for Transport undertake a review of the departure noise limit restrictions regime. Review the fining levels for breaches of the departure noise limits. Develop a schedule for the changes necessary to implement the ending of the Cranford Agreement. With a change in Government, the publication of a sustainable aviation scoping document and the fact that the action plan was not adopted as anticipated in 2010 this has not yet been ed. We have collated information about current infringement rates and expect to engage with airlines during 2011. We have identified the works necessary to implement the decision and begun preparing the necessary planning application. our performance against our noise action plan. We describe our Undertake a review of our existing noise insulation schemes. Commission Lden, Lden, Lnight, Levening, 6.5 hour night contours and circulate this information to local planning authorities. We have undertaken a review of our existing schemes and identified a number of areas where we believe improvements could be made. We are consulting on these over the summer of 2011. New noise contours are available on our website. Objective 2: Better understand the concerns and priorities of communities affected by noise Develop an online, quarterly Flight Evaluation Unit (FEU) Report. This has been established in conjunction with the Noise and Track Keeping Working Group (NTKWG) and is routinely published on the website. Establish a Community Noise and Track Monitoring programme. We have established a process and reporting structure in conjuction with the NTKWG and have completed the first trial report. We expect to undertake several more studies during 2011 and will publish these on our website. 9

Noise Introduction Environment Review our complaint handling processes and communications. We have undertaken a FEU Service Quality survey and identified a number of areas where we could further improve our communications. We have revised our information leaflets, updated our noise website and improved Webtrak. Economy & Society People & Passengers Contact our performance against our noise action plan. We describe our Establish an independent audit process to verify our annual noise action plan report. In the absence of formal adoption of our noise action plan this has not been delayed. Objective 3: Influence planning policy to minimise the number of noise sensitive properties around our airports Objective 4: Organise ourselves to continue to manage noise efficiently and effectively Publish Heathrow s Noise Action Plan, and complete the actions contained therein which are due in 2010. Heathrow s Noise Action Plan was formally adopted by the Secretary of State for Transport in May 2011. d Objective 5: Achieve a full understanding of aircraft noise to inform our priorities, strategies and targets Commission a supplementary noise metric study that will inform the approach to describe our noise impact. We have commissioned the study and developed a number of supplementary metrics which were discussed in several community focus groups. Feedback has been used to further develop some of the ideas and further focus groups are planned in 2011. 10

Biodiversity Introduction Environment Economy & Society People & Passengers Contact Heathrow covers an area of over 1,200 hectares. As well as runways, terminals and aircraft stands, the airport includes grassland, other landscaped areas and a variety of natural habitats. As the airport owner, we are committed to responsible land ownership and have a system in place to assess and minimise the biodiversity impacts of our operations and development projects. We manage biodiversity issues through the following objectives and actions. Out of seven actions, we have completed one, and made good on a further five. There is more work to do on the remaining one action. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our biodiversity action plan. We describe our Action What we achieved Progress Objective 1: Adopt an integrated approach to the management of biodiversity Review Heathrow s Biodiversity Strategy and action plan. Objective 2: Protect and, where practical, enhance biodiversity on BAA landholdings Incorporate Colne Valley and Spout Lane Lagoon into biodiversity management system. We have revised Heathrow s biodiversity strategy and comments from our stakeholders have been very positive. Our revised strategy is available at www.heathrowairport.com/sustainability. We will review our action plan in 2011. Biodiversity management plans have been drafted for these sites and delivery of actions will commence in 2011. Objective 3: Involve staff and our community in nature conservation activities in the Heathrow Area Enhance public access sites for recreational enjoyment and safety. Improvement works have been completed at our Colne Valley and Two Bridges Farm sites. 11

Biodiversity Introduction Environment Economy & Society People & Passengers Contact Communicate Heathrow s biodiversity performance to staff and local community. We have delivered a number of communications and engagement events with staff and community groups through team away days, the Heathrow Green Volunteers Team, partnerships such as the Crane Valley Partnership, and through our annual performance summary emailed to all our local stakeholders. Objective 4: Engage in local partnerships to enhance biodiversity and public access in the Heathrow area Continue involvement in current partnerships with local authorities, conservation and community groups. Heathrow continued to engage in local partnerships including the Heathrow Green Volunteers Team, Crane Valley Partnership, Twin Rivers Management Committee, and Hounslow Biodiversity Action Plan Partnership. Key achievements have been a project to enhance the River Crane and successful translocations of reeds from our Mayfield farm wetlands to a number of sites in southwest London. Objective 5: Minimise indirect impacts on biodiversity from the consumption of resources and airport operations our performance against our biodiversity action plan. We describe our Minimise the indirect impacts on biodiversity that occur through the procurement of materials by developing and implementing action plans for high risk materials. We continue to monitor our use of timber products in construction projects. We have commenced a review of our environmentally sensitive materials policy to address other high risk materials. Objective 6: Monitor the effectiveness of biodiversity management actions Develop performance measures to assess the conservation value of sites and the effectiveness of management plans. We have developed a new approach to assessing the quality of habitats that we actively manage, in partnership with our stakeholders. We look for positive and negative indicators, for example protected flagship species that are generally indicative of healthy habitats and invasive species hat threaten native flora and fauna. 12

Waste Introduction Environment Heathrow produces around 110,000 tonnes of waste each year. As Heathrow s owner, we are directly responsible for managing around one quarter of this, including waste from retail and catering outlets, offices and passenger areas in terminals. Economy & Society People & Passengers Contact We subscribe to the UK government s sustainable waste management strategy, which prioritises reducing the amount of waste produced. As it is rarely possible to eliminate waste completely, we reuse and recycle as much as possible. What cannot be recycled is sent to specialist facilities that use waste to generate fuel and energy to minimise the amount sent to landfill. We describe our approach to managing Heathrow s waste in our briefing Towards a Sustainable Heathrow a focus on waste. We manage waste through the following objectives and actions. Out of twelve actions, we have made good on four. There is more work to do on the remaining eight actions. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our waste action plan. We describe our Action What we achieved Progress Objective 1: Minimise waste Identify the business partners producing the most waste and develop a joint plan to reduce waste. In 2010 we working with 15 of the larger companies operating at Heathrow through the Heathrow Sustainability Partnership, initially targeting recycling of waste, but with a commitment to focussing on waste minimisation as a future target. Building on the tiered waste charging scheme introduced for airport retailers, provide further incentives for retailers to reduce their waste. Revised retail audits will take account of sustainability performance, including waste recycling, from April 2011. Promote and participate in established re-use schemes such as Cancer Research UK for toner cartridges. We introduced a toner cartridge recycling scheme which saw over 2,000 cartridges recycled in the Compass Centre alone in 2009/10. 13

Waste Introduction Environment Economy & Society People & Passengers Contact Objective 2: Maximise recycling Improve Heathrow recycling facilities to make recycling easier for passengers and business partners. Design waste and recycling facilities for new buildings to maximise recycling performance. Objective 3: Divert waste from landfill We have made some improvements to recycling facilities in landside areas and terminals. However the major challenge remains the restoration of recycling from airside waste facilities. Recycling facilities for the new T2 will build on the successes of T5 to deliver enhanced recycling capabilities and performance. our performance against our waste action plan. We describe our Achieve zero waste directly to landfill by 2020 by sending all of Heathrow Airport Limited s residual waste (after recycling) to waste to energy rather than landfill. Objective 4: Reduce Heathrow Airport Ltd generated hazardous waste Maintain a waste inventory to keep a record of all Heathrow Airport Ltd waste streams, detailing storage and disposal arrangements. Based on the hazardous waste inventory, identify hazardous waste that can be eliminated, reduced, recycled or reused. The residual waste we sent to landfill reduced from 650 tonnes at the beginning of 2010, to 20 tonnes by December 2010, primarily by sending more waste to our local Energy from Waste plant. We compiled a detailed waste inventory for all Heathrow Airport Limited waste streams, which we will update annually. Waste from airport sweepers is now being recycled, with only residual elements being consigned to landfill. 14

Waste Introduction Environment Hold an oil amnesty to encourage airside operators to dispose of hazardous oils and liquids to encourage clean up of historical contamination. An oil amnesty was not held in 2010. We will review the appropriateness of an amnesty in 2011. Economy & Society People & Passengers Contact Objective 5: Manage construction waste sustainably Begin reporting on construction waste recycling from all major projects at Heathrow. Implement a waste audit programme for construction contractors Data for mixed construction waste is now captured across all major capital projects and is reported monthly. Waste from the demolition of Terminal 2 was independently verified as achieving 99% recycling or reuse. A waste audit programme was introduced in 2010, involving our construction and waste contractors. So far audit results have demonstrated favourable waste management practices. our performance against our waste action plan. We describe our Carry out a waste audit of retail premises fit outs. We will carry over this action to 2011. 15

Water Introduction Environment Economy & Society People & Passengers Contact Airports use significant quantities of water, mainly for construction projects, sanitation and catering. Airport operations also generate considerable volumes of surface runoff and wastewater that, if they contain pollutants, have the potential to impact on the quality of local water courses and the wildlife they support. We manage Heathrow s water consumption, waste water discharges and flood risks through the following objectives and actions. Out of eight actions, we have completed one and made good on a further four. There is more work to do on the remaining three actions. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our water action plan. We describe our Action What we achieved Progress Objective 1: Prevent pollution entering our reservoirs through upstream controls Review our pollution prevention practises. Over 150,000 litres of de-icer fluid was recovered by a de-icer recovery vehicle which we deployed during the 2010/11 winter season. Review our oil storage inventory and ensure compliance. Our oil storage register has been updated and local versions will be managed directly by operational teams. 16

Water Introduction Objective 2: Maintain water-critical assets to ensure integrity and prevent pollution Environment Economy & Society People & Passengers Include all critical parts of the surface water system in the asset stewardship programme. Ensure that site specific contingency plans are in place for all critical parts of the pollution control system. The asset stewardship programme has focussed on the on-going development of the Heathrow Pollution Control System (PCS), installation of new assets and in addressing under-performing assets. Contingency plans are now in place for oxygen depletion, oil contamination and loss of communications. Specific training has been developed for our incident response teams. Contact Objective 3: Manage water flows and levels to minimise flood risk and support amenity use of our reservoirs our performance against our water action plan. We describe our Carry out an airport wide flood risk assessment of Heathrow. Objective 4: Reduce the use of potable water Implement a programme of leak detection and improvement. Review technical design standards for water intensive assets. Optimise the Terminal 5 Rainwater recycling facility. A report was completed in 2010 looking at flood risk exposure across the airport up to 2030. The report will be used to influence future investment decisions. A leak fixing programme linked to the Terminal 2 construction site, and investment in new technology, contributed to a 6% reduction in potable water consumption in 2010. Two design standards were issued in 2010: Public Health and Water Infrastructure and Mechanical testing. We commissioned the Terminal 5 rainwater harvesting system during 2010. 17

Economy & Society Introduction Environment Economy & Society People & Passengers Contact Heathrow is an important economic asset for the UK. The airport s connections make it easier for British companies to do business internationally, encourage companies from other countries to invest in the UK and provide a convenient hub for leisure passengers. In addition, the airport itself generates employment and procurement opportunities that boost the local economy. As Heathrow s owners, we are committed to enhancing the airport s economic and social benefits. We do this by supporting local schools Business support Charitable support and grants to raise awareness of airport careers and to increase educational aspirations, enabling residents to access airport careers and develop their skills, and encouraging companies based at the airport to do business within the local economy. Education Employment and skills Consultation and communications 18

Business Support Introduction Environment Economy & Society People & Passengers Contact Heathrow handles 40% of the UK s business air travellers (20 million business passengers each year) and is the country s largest port by value of freight. Over 320 businesses operate within Heathrow s boundary, with thousands more servicing and supplying the airport. We work to ensure local businesses benefit from these export and supply chain opportunities through sponsored events and partnerships. We describe our approach to supporting local businesses through our briefing Towards a Sustainable Heathrow- a focus on the economy. We manage support local business through the following objectives and actions. Out of four actions, we have completed three, and made good on the remaining action. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our business support action plan. We describe our Action What we achieved Progress Objective 1: Enhance Heathrow s contribution to local export opportunities Provide financial support to extend Gateway Asia into Slough and Spelthorne. We contributed 35,000 in 2010 to expand the programme. Support Gateway Asia to help local companies win 1.8 million new business. Heathrow supported West London Business which delivers the Gateway Asia programme. In 2010, 50 local SME s received 12 or more hours of direct business support through the programme, 22 of which established new sales or joint ventures. We are on track to reach 1.8m in new business, having generated 0.5m already. We will extend funding for the Gateway Asia programme to the end of 2011. 19

Business support Introduction Environment Economy & Society People & Passengers Contact Objective 2: Enhance Heathrow s contribution to local procurement Host the Heathrow Meet the Buyers event. A Meet the Buyers event was held in November 2010, connecting 167 suppliers from five local boroughs with 81 airport buyers. We will be following up with companies to determine how much business was generated through the event. Objective 3: Support local business development Provide financial support for: Hillingdon, Hounslow, Surrey and Thames Valley chambers of commerce, West London Business, and Slough Business Community Partnership. In 2010, we provided 37,000 of funding to these business support groups enabling them to improve their outreach and support services. our performance against our business support action plan. We describe our 20

Charitable support and grants, community noise schemes Introduction Environment Economy & Society People & Passengers Contact While Heathrow makes a positive contribution to both the national and the local economy through encouraging business growth and employment, we are aware of the negative impacts our airport has on some of our closest neighbours. We are committed to minimising these negative impacts through our community noise schemes. We also offer valuable support to local communities through charitable support and grants for projects focusing on education & skills, environment, and bringing communities together. We support local communities and charitable organisations through the following objectives and actions. Out of eleven actions, we have completed one, and made good on a further ten. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our community support action plan. We describe our Action What we achieved Progress Objective 1: Operate community noise schemes that mitigate the negative impacts of Heathrow in our neighbouring communities 1. Residential Day Noise Insulation Scheme - provides sound insulation to residential buildings near to the airport within a defined boundary. 2. Residential Night Noise Insulation Scheme domestic insulation scheme designed to protect nearby residents who are regularly exposed to noise from night flights who are within a defined boundary. 3. Community Buildings Noise Insulation Scheme - This scheme is designed to offer noise insulation for noise-sensitive buildings in the communities within a defined boundary. In 2010, Heathrow contributed 85,268 towards sound insulation to mitigate the effects of daytime aircraft noise. In 2010, Heathrow contributed 2,778,177 towards sound insulation to mitigate the effects of night-time aircraft noise. In 2010, Heathrow contributed 1,441,037 towards sound insulation to mitigate the effects of aircraft noise in community buildings. 21

Charitable support and grants, community noise schemes Introduction Environment Economy & Society People & Passengers 4. Vortex Protection Scheme - enables repairs to eligible homes, schools, churches or hospitals which suffer roof damage due to vortex strikes. 5. Home Relocation Assistance Scheme - financial assistance for qualifying home owners with the costs of moving away from areas with high levels of aircraft noise. In 2010, Heathrow contributed 987,420 towards roof damage caused by vortex strikes. In 2010, Heathrow contributed 119,315 towards the costs of relocation for residents experiencing high levels of aircraft noise. Contact our performance against our community support action plan. We describe our Objective 2: Offer charitable support and grants which meet a variety of needs in the communities affected by Heathrow s operations Large grants of up to 50,000 are awarded twice a year and enable communities to benefit from the fines that airlines pay if they breach the Government s departure noise limits. Small grants of up to 2,500 are awarded six times a year using money donated by Heathrow s owners, Heathrow Airport Ltd, the Community Fund and through passenger coin collections. The Heathrow Community Fund (part of the BAA Communities Trust) is an independently run trust, funded by Heathrow Airport Ltd, offering grants for a range of local community projects. In 2010 we awarded 629,904 in large grants to community projects. In 2010, we donated over 100,000 in small grants to community projects. The Heathrow Community Fund provided 266,000 in grants to 14 local community projects focussing on education, the environment and employment & skills development. Supported projects include the Heathrow Green Volunteers team, W13 Youth Centre café reception area, and Move in and Get On a life and employment skills development project run by YWCA. Employee match funding is available to Heathrow Airport Ltd staff involved in their own charitable fundraising. In 2010 Heathrow contributed 13,000 in match funding to our employees favourite charities, including a moustache growing challenge in aid of prostate cancer research, a Brecon Beacons trek and cycle challenge for Marie Curie Cancer Care and The Battle of the Bands concert featuring BAA and construction industry bands raising funds for various charities. 22

Charitable support and grants, community noise schemes Introduction Environment Economy & Society People & Passengers Contact Heathrow s charity of the year is chosen by our staff. In 2010, we hoped to raise 150,000 for Help for Heroes through fundraising events and passenger collections. Passenger collections also take place regularly through Heathrow s terminals, supporting Comic Relief, Children in Need and the Poppy Appeal. In 2010 we raised 205,000 for our charity of the year, Help for Heroes through a range of fundraising events including a Charity Ball and Golf Day. We continue to support passenger collections organised by these charities. our performance against our community support action plan. We describe our 23

Community consultation & communications Introduction Environment Economy & Society People & Passengers Contact Heathrow s wide sphere of influence means that many diverse voices are involved in discussions about the airport s operations. It is important that we listen to and understand the views of our stakeholders, and communicate our plans and performance in managing the airport effectively. We meet regularly with local communities, councils, residents and interest groups to discuss a variety of airport issues and to communicate our performance in managing our airport and its impacts on the economy, local communities and the environment. We manage Heathrow s community relations through the following objectives and initiatives. Out of four actions, we have completed one, and made good on the remaining three. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our community consultation and communications action plan. We describe our performance as either: Action What we achieved Progress Objective 1: Engage and consult local stakeholders on Heathrow s performance and plans Heathrow Airport s Consultative Committee (HACC): An independent committee made up of local councils, environmental groups, the aviation industry, business groups and passengers. The committee meet six times a year to discuss airport operations and specific topics. The HACC continued to meet throughout 2010, with regular presentations being made by senior Heathrow managers. The Noise and Track Keeping (NTK) Working Group: A working group which brings together the Department for Transport, the Civil Aviation Authority, NATS, local authorities, other interest groups, airlines and Heathrow s owners, Heathrow Airport Ltd, to discuss a wide range of noise and track keeping issues. NTK also monitors track keeping performance, night engine testing and noise complaints. The NTK Working Group continued to operate in 2010. 24

Community consultation & communications Introduction Environment Economy & Society People & Passengers Contact our performance against our community consultation and communications action plan. We describe our performance as either: The Local Focus Forum: The Forum meets quarterly and provides an opportunity for local resident associations and ward councillors to discuss issues relating to Heathrow with our senior managers We also meet regularly with political representatives and key stakeholders from the local boroughs around Heathrow. The Local Focus Forum agreed to change their meeting schedule from six times a year to quarterly. Objective 2: Provide open and transparent communications on Heathrow s plans and performance Publish a sustainability performance report outlining Heathrow s 2009 performance, supported by a series of sustainability briefings focusing on Heathrow s approach to managing its impact on climate change, noise, air quality, employment, training & skills and the economy. Heathrow s 2009 sustainability performance summary report is available to download as are our sustainability briefings. 25

Education Introduction Environment Economy & Society People & Passengers Contact Around 76,500 people work at Heathrow, with many young people from local communities working here at some stage in their careers. As part of our strategy to enhance Heathrow s local employment benefits, we seek to inform young people living nearby about the wide range of careers available at Heathrow and the qualifications needed to take on these roles. This helps them make choices about further education and career options. We describe our approach to managing education, employment and skills at Heathrow our briefing, Towards a Sustainable Heathrow a focus on education, employment and skills. We manage our approach to education through the following objectives and actions. Out of three actions, we have completed two. There is more work to do on the remaining action. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our education action plan. We describe our Action What we achieved Progress Objective 1: Contribute towards raising young people s aspirations Deliver a construction challenge to 2,000 year six pupils. In 2010 2625 year six pupils competed in our construction challenge programme. Deliver an engineering challenge to 2,000 year eight pupils. In 2010 2160 year eight pupils competed in our engineering challenge programme. Hold two training days to help local teachers and personal advisers understand more about Heathrow apprenticeships. We are reviewing our approach to supporting local school teachers to understand the range of career opportunities at Heathrow. We will confirm our approach in 2011. 26

Employment & skills Introduction Environment Economy & Society People & Passengers Contact Over 76,500 people work for over 320 companies at Heathrow. Around 60% are employed by airlines and their agents, with a quarter in customer service, catering and retail. As Heathrow s owner, we directly employ around 5,500 people at the airport, mostly in security-related roles. Almost half of the people employed at Heathrow live nearby. This is Heathrow s greatest contribution to the local economy. We encourage companies operating at the airport to recruit local people and help them gain relevant qualifications. We describe our approach to managing education, employment and skills at Heathrow in our briefing Towards a Sustainable Heathrow a focus on education, employment and skills. We manage our approach to employment and skills through the following objectives and actions. Out of five actions, we have completed four, and made good on a further one. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our employment & skills action plan. We describe our Action What we achieved Progress Objective 1: Enhance Heathrow s contribution to local employment Support the delivery of Gateway Heathrow 2012, which helps local residents access retail and construction employment at Heathrow. In 2010, 289 unemployed and economically inactive residents from local boroughs accessed airport employment through our programmes. Work with partners to develop a strategy to supply local residents to access employment at Heathrow between 2011 and 2013. We secured public funding to extend our existing programmes in 2011 and, through the Heathrow Sustainability Partnership www.heathrowairthoughts.com, are seeking further funding to support the establishment of a Heathrow Academy beyond 2011. The Heathrow Academy will continue the work of our Retail and Construction Academies and extend programmes to other airport employers and sectors. 27

Employment and skills Introduction Environment Hold a Heathrow Apprenticeship Fair to help local young people find out about highquality airport careers. We held Apprenticeship Fairs in February 2010 and February 2011. In total, 1014 students attended these two events, discovering opportunities to gain apprenticeships with up to 20 local organisations. Economy & Society People & Passengers Objective 2: Enhance Heathrow s contribution to skills Manage National Vocational Qualifications and Apprenticeships for Heathrow s retail and catering staff as part of the Retail Academy. 47 airport employees completed NVQs and 63 completed retail apprenticeships managed by Heathrow Airports Ltd. Contact our performance against our employment & skills action plan. We describe our Operate an engineering apprenticeship. 21 people completed engineering apprenticeships with Heathrow Airports Ltd. 28

People and passengers Introduction Environment Economy & Society People & Passengers Contact With over 65 million passengers travelling through Heathrow each year and more than 76,500 people working at the airport each day, ensuring that Heathrow is a safe and secure environment is our top priority. Our challenge is ensuring smooth and efficient operations, and delivering an excellent passenger experience, while implementing the range of safety and security measures that are essential for a major international airport such as Heathrow. As Heathrow s owners, we employ around 5,500 of the 76,500 people who work at Heathrow. Although the majority of our employees work in security related roles, we also employ people in roles involving passenger service, airport maintenance and operational management. Our people are key to the success of our business and our ability to provide passengers with an excellent experience as they pass through Heathrow. We seek to provide good conditions of employment, respect diversity and equal opportunity, and provide a safe, healthy and secure airport for staff and passengers. Security 29

Security Introduction Environment Economy & Society People & Passengers Contact With over 65 million passengers travelling through Heathrow each year and more than 76,500 people working at the airport each day, ensuring that Heathrow is a safe and secure environment is our top priority. Ensuring the safety and security of passengers, our employees and partners is critical to the success of our business. This includes controlling the UK border against organised serious crime such as illegal immigration and smuggling and protecting staff and passengers from injury and theft. We work closely with Government agencies and other organisations at Heathrow to identify and manage security across the airport. We do this through the following objectives and actions. Out of five actions, we have completed four, and made good on a further one. For a summary of how we have performed against our key performance indicators and targets, please refer to our 2010 Sustainability Performance Summary. our performance against our security action plan. We describe our Action What we achieved Progress Objective 1: Integrate the efforts of all security stakeholders to mitigate the security risks facing Heathrow Establish a multi-agency Security Executive Group and Risk Assessment Group. Heathrow established both a Security Executive Group and a Risk Assessment Group during 2010 to deliver a joined-up security plan for the airport. Work with government agencies on mitigating the risks from the Insider Threat. Heathrow is working in partnership with the UK Government to develop industry best practice guidance for mitigating Insider Threat risks. 30

Security Introduction Environment Economy & Society Objective 2: Adapt our security arrangements to meet increasing demand and changing threats Align security policy and standards with new EU aviation security regulations. New EU regulations came into force during 2010. Heathrow has completed a review of security systems to assure compliance with the new regulations. People & Passengers Contact Target use of enhanced detection equipment, including the deployment of imaging technology (a security body scanner) in each terminal at Heathrow. In 2010, Heathrow deployed body scanning equipment in each Terminal. We are now working with the Government and suppliers to address issues such as privacy and detection capabilities. our performance against our security action plan. We describe our Objective 3: Improve the passenger experience and increase productivity Identify best practice at other key airports and implement programme to improve passenger experience through security. In 2010 we reviewed Heathrow s security systems and identified a range of improvements we could make to improve efficiency and experience. We have already introduced some improvements such as clearer security signage and redesigned facilities for disposing of prohibited items. We have developed a detailed plan to introduce other improvements in 2011. 31

Working towards a sustainable Heathrow Heathrow plays an important role connecting London and the UK to the world. Heathrow s vision is to be Europe s hub of choice. Delivering this vision relies on Heathrow being managed sustainably. This means enhancing the airport s social and economic benefits and reducing its negative environmental impacts. Achieving the right balance between those impacts, and aligning with the UK Government s sustainable development principles, will help Heathrow to earn the trust of its many stakeholders and achieve our vision. Our sustainability commitments are to: 1. Enhance the local, regional and national economic and social benefits of Heathrow. 2. Seek to prevent, reduce or offset Heathrow s significant effects on the environment and local communities, and work with others to ensure that the airport plays its role in respecting environmental limits. 3. Provide good conditions of employment, respect diversity and equal opportunity, and provide a safe, healthy and secure airport for staff and passengers. Where we do not directly control Heathrow s impacts, we will work in partnership with stakeholders at and around Heathrow to improve performance. We will also work constructively to influence the development of appropriate government policies. We will: Ensure that our business strategies integrate the sustainability issues that are material to our business. Define objectives and goals in consultation with our stakeholders and will deliver these through action plans and performance targets embedded within our business functions. Measure and review against these targets and communicate performance transparently. About this briefing This document is part of a series of briefings which outline our approach to developing a sustainable Heathrow. The series replaces the annual Corporate Responsibility Report we have previously published and is designed to provide an accessible, frequent insight into key sustainability issues. In 2011, the series will cover: 2010 Sustainability performance summary Economy Waste Safety In 2010, the series covered: 2009 Sustainability performance summary Climate change Noise Air quality Education, employment and skills Detailed information on the issues contained in these briefings as well as our wider sustainability programme is available at heathrowairport.com/sustainability About BAA UK airports BAA owns and runs Heathrow, Stansted, Southampton, Glasgow, Edinburgh and Aberdeen airports. Rail BAA owns and operates the public rail service Heathrow Express and jointly owns Heathrow Connect. Information relating to BAA and the airports it owns is available at baa.com Contact us Email us about this briefing via heathrowsustainability@baa.com Heathrow Airport Limited 2011