Frequent Traveller Miles & More Welcome to an exclusive company
Frequent Traveller welcome to a world full of benefits You have earned it! You flew a lot last year and often chose the Austrian Airlines Group or the Star Alliance. That s reason enough for us to express our thanks for your loyalty with our Frequent Traveller card. From now on, you belong to an exclusive circle of customers who compared to other passengers enjoy many extra benefits. And that goes for at least the next two years. 2
You retain these privileges if you earn 35,000 status miles within the two consecutive calendar years before your Frequent Traveller card expires. Status miles can be collected on all scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional (Air Dolomiti, Augsburg Airways, CityLine, Contact Air and Eurowings), SWISS, one of the other Star Alliance partners or Cirrus Airlines and Styrian Spirit. Your Frequent Traveller status will then remain valid for another two years. Enjoy being a Frequent Traveller. Feel good being someone special on every flight. Take advantage of all your privileges. 3
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Page Priority Check-in and Business Lounges 6 Waitlist priority, free baggage allowance and other benefits 8 Executive Bonus and Frequent Traveller hotline 9 The Austrian Airlines credit cards 10 Miles & More Online Services 12 Exclusive information 13 Senator status 14 HON Circle status 15 Miles & More overview 16 Miles & More there s so much more for Frequent Travellers 5
6 Quick on board or time to relax? Priority Check-in and Business Lounges
As a frequent flyer, you well know that every flight runs a little differently. Sometimes you have to be quick, sometimes you have a bit more time. As a Frequent Traveller, you are best-equipped for both situations. Priority Check-in The terminal is very busy? That s no problem for you. Because regardless of the class you ve booked you can use the Business Class check-in counter. It s even faster for you at airports that have a Priority Check-in area (Frankfurt, Munich, Hamburg and Düsseldorf). You check in without having to queue, use a separate security control and arrive at your gate much faster than before. Business Lounges Before your departure, read a newspaper, enjoy a cup of coffee and check your e-mails in peace and quiet? For Frequent Travellers that s easy. For with your Frequent Traveller card and a boarding pass valid for the same day and airport issued by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional, SWISS or a Star Alliance partner airline you have access to the exclusive Austrian Airlines Business Lounges in Vienna as well as the Lufthansa and SWISS Business Lounges and the Lufthansa Frequent Traveller Lounges. 7
Further information at www.miles-and-more.at. *30 kg Frequent Travellers enjoy many extra benefits, not only to do with flying but also in many other areas. You get to your flight faster, may keep your miles longer and your baggage is given preferential handling. Waitlist priority The flight you wanted is already fully booked? You had to change your travel plans at short notice and have been unable to get a seat? As a Frequent Traveller you are well placed here, for you have waitlist priority for all Austrian Airlines Group, Air Dolomiti, Air One and Star Alliance flights. Higher free baggage allowance Special benefits apply to your baggage. Your Frequent Traveller baggage tags send a clear signal: this baggage item will be given preferential handling, even if it is heavier than usual. On scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One*, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional and SWISS you have a free baggage allowance of 40 kg (when the weight concept applies). Your award miles never expire You can now even save up your miles as well. For as long as you have Frequent Traveller status your miles have no expiry date. So you can relax and let your mileage account grow until you feel like treating yourself to something special ranging from a flight award, lifestyle products and exclusive travel luggage to wellness breaks. It s your choice. More is simply more Service, benefits, privileges 8
Executive Bonus Our Executive Bonus means you earn even more miles even faster. On every scheduled flight operated by the Austrian Airlines Group, Adria Airways, Air Canada, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional, SWISS, United and US Airways you receive a 25 % bonus on the actual miles flown or, in Europe, on the set mileage values credited to you. And, in fact, not only award miles but status miles as well. That makes it even easier for you to continue to retain your privileges and shortens the way to the award you really want. The two examples below show how the Executive Bonus is calculated. Frequent Traveller hotline Special status, special service a matter of course with Miles & More. That s why Frequent Travellers have their own telephone hotline for award and flight bookings and in case a problem crops up. Your personal hotline number is: +43-1 - 68 05 54 433 Mileage credit for international flights within Europe Example: Vienna London Booking class C Y Actual distance miles 780 miles 780 miles Miles collected* 2,000 miles 1,250 miles Executive Bonus** 500 miles 313 miles Account credit 2,500 miles 1,563 miles Mileage credit for flights to, from and between destinations outside Europe Example: Vienna Tokyo Booking class C Y Actual distance miles 5,699 miles 5,699 miles Miles collected*** 11,398 miles 8,549 miles Executive Bonus**** 1,425 miles 1,425 miles Account credit 12,823 miles 9,974 miles Further information at www.miles-and-more.at. *Set mileage values **25 % of the set mileage values ***Actual distance miles for booking class C (Business Class) count double, for booking class Y (Economy Class) count 1.5 ****25 % of actual distance miles 9
Good cards pay off The Austrian Airlines credit cards Further information at www.miles-and-more.at. 10 You are a Frequent Traveller and have a bank account in Austria? Then you shouldn t miss out on a single mile more when making purchases but sign up for one of the Austrian Airlines credit cards. You will earn at least one award mile for every Euro you spend with your card. That will boost your mileage account very nicely. You can choose between the Diners Club Gold Card, the Austrian Airlines VISA Classic Card with or without insurance cover the Austrian Airlines VISA Gold Card and the Miles & More MasterCard. Further information on applying for the Austrian Airlines VISA Card AirPlus Phone: +43-1 - 50 13 516 E-mail: airplus@airplus.at for a VISA account VISA Phone: +43-1 - 71 11 13 80 E-mail: office@visa-austria.at on applying for the Miles & More MasterCard Phone: +43-1 - 71 701-29 00 E-mail: mastercard@europay.at for a MasterCard account Phone: +43-1 - 71 701-65 60 E-mail: mastercard@europay.at or at: www.miles-and-more.at
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Have you been on the Internet today? Your Miles & More Online Services *The published prices for these Fly Smart awards include the online discount. 12 Miles & More on the Internet Questions, answers, your account balance, up to date information and the entire range of awards it doesn t get any faster than on the Internet. At www.miles-and-more.at there s the entire programme, including detailed information on all Miles & More partners. Online Newsletter and account statement If you wish to be one of the first to receive up to date information on the world of Miles & More, simply subscribe to the monthly Miles & More Online Newsletter. All you have to do is update your personal Miles & More online profile at www.miles-and-more.at > My Profile and register for the Online Newsletter and account statement. You will then receive by e-mail and fresh off the press all the information that s important for you. Retroactive mileage credit At www.miles-and-more.at/mileagerequest, you can have your miles credited retroactively if in an exceptional case they have not been been credited to your account. The cheaper way to book your flight awards When you book your Economy Class flight awards online, you can save a lot of award miles: 3,000 miles for intercontinental flights, 2,000 miles for flights within Europe and 1,000 miles for domestic flights. With our Fly Smart flight awards, you can fly even more economically. These flight awards for last minute travel can only be booked online.* Our oneway and children s flight awards are also attractive alternatives. Change your PIN You can change your PIN or, if you forget it, request a new one at www.miles-and-more.at/pincode.
New flight connections, new partners in the Miles & More network, interesting background reports on culture, fashion, technology, the environment. You are certainly interested in what is happening in the world and what you can experience when you travel around it. We keep you up to date. Exclusive A magazine to relax and inform you, edited especially for our best customers and delivered to your home four times per year, free of charge. You ll find here all that is worth knowing about the world of Miles & More. Such as the programme s new partners with which you can now earn miles, which Miles & More partners offer special terms or services to Frequent Travellers. It s all brought together for you in the Exclusive. WorldShop catalogue So your miles have grown and grown and you d like to redeem them for a really nice award? No problem. The WorldShop catalogue offers a wealth of awards on which you can spend your miles. For instance, for upgrade, travel, experience or attractive articles awards. The catalogue s offer ranges from lifestyle products and exclusive travel luggage and accessories to wellness breaks. Know what is going on Exclusive information 13
For those who want to go further Senator status You have already achieved a lot. As a Frequent Traveller, a world full of benefits and privileges opens up to you. But, of course, it s just as good to know that you can go further. That there are other rewards in store for you if you remain loyal to the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional, SWISS and the other Star Alliance partners. Senator Gold card and more Senators have a lot to look forward to. The Senator card entitles you for example to use the Senator or First Class Check-in for every flight (where available) and gives you access to the Senator Lounges. To become a Senator, you will need to collect 100,000 status miles within one calendar year. 14
HON Circle Members privileges at the highest level Our HON Circle status rewards the loyalty of the customers who fly with us very frequently. They enjoy privileges which express our utmost appreciation. You can become an HON Circle Member when you earn 600,000 HON Circle miles within two consecutive calendar years (current and past). These are status miles which can be earned on scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional and SWISS. In Vienna, HON Circle Members enjoy their own Premium Check-in Zone and a personal assistant who takes care of their needs as wished. In addition, special parking spaces are reserved for HON Circle Members in Vienna and at all other Austrian airports, as well as a limousine service. At Vienna, Frankfurt and Munich airports we also offer HON Circle Members a transfer service for flights with short connecting times. In Frankfurt, HON Circle Members have exclusive access to the Lufthansa First Class Terminal as well as to the First Class Lounges in Terminal 1. They also enjoy additional privileges such as an improved booking guarantee and greater flight award availability, highest waitlist priority, an increased 50 % Executive Bonus and a Senator card for their spouse or partner. Further information and an overview of all privileges are given at www.honcircle.at. Do you have even higher ambitions? HON Circle 15
Please note that the terms and conditions of the Miles & More programme apply. See details at www.miles-and-more.at. *Certain special tariffs of our partners may be excluded from mileage accrual. Miles can be earned on all tariffs on scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional and SWISS. You get an award miles flat rate on charter flights with the Austrian Airlines Group and Lauda Air. Miles & More is like you, dynamic and always on the go. To keep you up to date with the latest news, we ve compiled a clear-view summary of our most important features. The worldwide frequent flyer programme Miles & More is the worldwide frequent flyer programme of the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa and SWISS. Its concept is very simple: you earn miles and exchange them for attractive flight, upgrade, travel and merchandise awards or receive benefits and privileges on your journeys. There are three kinds of miles: Award miles, which later can be redeemed for awards and which for you as a Frequent Traveller do not expire Status miles, which determine your status within the Miles & More programme and are collected within a calendar year HON Circle miles, which are accrued within two consecutive years and count towards attaining HON Circle status On scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional, SWISS, the other Star Alliance partners or Cirrus Airlines and Styrian Spirit, you will receive both status and award miles. On flights of all other airline partners, as well as on the ground, you will be rewarded with award miles*. Do you remember? An overview of Miles & More 16
Account statement As a Frequent Traveller, you no longer have to worry about your award miles expiring. But you certainly wish to know how many miles you still need to become a Senator. Or whether your award miles are already sufficient for a transatlantic flight. Your account statement will tell you. If you have not yet registered for online communication, you as a Frequent Traveller receive an account statement up to four times a year by post. As a user of our online communication, you always have a current overview of all your account transactions at www.miles-and-more.at/mileageaccount. Short description Partner code/flight number Award Status Date of activity Booking class miles miles Last account balance 28,200 16,200 21. 05. 2006 Vienna New York OS 087 8,464 8,464 Executive Bonus Business Class, C 1,054 1,054 24. 05. 2006 New York Vienna OS 088 8,464 8,464 Executive Bonus Business Class, C 1,054 1,054 10. 06. 2006 Vienna Bangkok OS 025 5,235 5,235 Executive Bonus Economy Class, V 1,308 1,308 17. 06. 2006 Bangkok Vienna OS 026 10,470 10,470 Executive Bonus Business Class, D 1,308 1,308 65,557 53,557 17
Further information at www.miles-and-more.at. Collect miles Earn Collect miles in the air and on the ground* with the Austrian Airlines Group and our many airline, hotel and car rental partners, as well as with many companies in widely differing industries. The number of our partners and the range of their businesses is growing constantly. This means you can now earn miles in almost every area of life. And when you pay with one of the Austrian Airlines credit cards you receive at least one award mile for every Euro you spend. Redeem miles spend The opportunities to redeem your miles are just as attractive as those for collecting them. Besides flight awards to more than 1,000 destinations and upgrade and travel awards, the WorldShop catalogue, which we send to your home twice a year, offers a wide range of other great awards. You can find even more extensive and up to date offers at www.worldshop.at > Spend Miles. You can also order awards online. *Certain special tariffs of our partners may be excluded from mileage accrual. Miles can be earned on all tariffs on scheduled flights operated by the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Regional and SWISS. You get an award miles flat rate on charter flights with the Austrian Airlines Group and Lauda Air. 18
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For reservations and inquiries about Miles & More, please contact your Service Team in Austria on +43-1 - 68 05 54 433. Further information at: www.miles-and-more.at Miles & More is the frequent flyer programme of: Printed in Germany, 01/2006, FRA EM/A, OS/uk, 8399, as of 1 April 2006, subject to change at short notice.