GUSTAFFO.COM SERVICES GENERAL Gustaffo.com is an interactive digital concierge to provide hotel guests general hotel information as well as to offer them hotel services, which can be ordered directly by using their smartphone, tablet or PC (hereafter referred to as device). Gustaffo.com is offered as a Software as a Service model (SaaS). This means that there are no additional costs for hardware, software maintenance and for operation of the product. All those costs are included in the service. Furthermore, there is no need for hotel guests to install any app. With log into the hotel WLAN they will be forwarded automatically to Gustaffo.com. BASIC PACKAGE The basic package forms the basic requirement for using and includes the following scope of services: Digital Guest Directory The hotel guests have the possibility to take a look into the guest directory (Welcome, Hotel Information A-Z, Opening Hours, National and International Telephone Numbers, Instructions for Air-Condition, Hospitality & Safety, Minibar Pricelist, Terms & Conditions, Imprint) online, at any time, with the own device. The guest directory can be edited by the hotel staff via online reception within the framework at any time. Excluded from the guest directory are information which are provided through third party suppliers indirectly (e.g. external links to other websites, mobile app stores, etc.). V 1.0 Gustaffo.com 1/5
Hosting (7x24) All costs for hosting, maintenance and for operation of the product are included. The service is available 7 days a week, 24 hours a day. Online Reception (Selfcare Service System) The hotel staff member is able to edit all provided data about guest directory, services or menu in each language after entering of login data. Furthermore, they can accept, confirm or refuse service orders via online reception as well as to handle live-chat with guests. Channels It is possible to group certain orders and to forward them to a specific staff group (e.g. reception, kitchen, etc.) via the channels-feature. White Labeling This involves designing the colouring, lettering and integration of the company logo in accordance with the client s corporate identity. The white labeling is applied to all layouts which are available for hotel guests. Multilanguage Support The content of the guest directory as well as any service can be provided in as many languages as desired. Reporting The reporting is grouped by time and number of utilisation of the services. Furthermore, it includes also information about response time. ADDITIONAL PACKAGES The following additional packages can be activated optionally for each hotel as desired: Contact Reception Hotel guests have the possibility to write a message to the reception; e.g. to report defective devices, communicate special wishes, etc. Room Service This package includes all food and drink prepared for the room service. Furthermore, it is possible to disable the menu for certain periods of time (e.g. daily from 10.00 pm to 6.00 am). Late Check-out This service includes the notation of time from 12.00 pm to 6.00 pm as well as a comment field for guests. V 1.0 Gustaffo.com 2/5
Wake-up Call This service contains a selection field to enter day and time of the desired wake-up call as well as a comment field for guests. Laundry Service The laundry service allows guests to specify a number of concerning pieces of laundry and also to leave a comment. Room Clean-up This service enables guests to order a room clean-up and also to leave a comment. Taxi Service Hotel guests can order a taxi service including disclosure of departure time and number of persons as well as a field for leaving an additional comment. Table Reservation This service offers guests the possibility to book a table in the hotel restaurant or in one of the hotel s restaurants; including the disclosure of the date, number of persons and time as well as a comment field for an additional comment. Porter Service Guests can let pick-up their luggage with indicating the desired time and number of luggage items; also can leave a comment. Pillow Menu The pillow menu includes all available pillows to order in addition. Iron/Ironing Board This service allows guests to order an iron and ironing bord for a desired time and also to leave an additional comment. Special Hotel Offer (Champagne of the house,...) This service enables the hotel to invite their guests to special hotel offers. It is possible to provide a short description and several conditions. Web Check-In (via Pre-Stay E-Mail) The web check-in service offers the possibility to carry out a check-in by sending a pre-stay e-mail in advance. Furthermore, the relevant information are also sent by e- mail to the reception. To complement this, a connection to the corresponding PMS-system will be established if requested. Details and conditions are included in the offer. V 1.0 Gustaffo.com 3/5
Guest Feedback This service includes a short questionnaire with options to choose to evaluate the guest s satisfaction. Hotel Quiz The hotel quiz enables the hotel to offer a quiz of each hotel. The reward can be for example a free dink at the hotel bar. Guest Live-Chat Guests have the possibility to communicate with each other via a guest live-chat. It is designed as an official communication space and can also be joined by the reception. TV Channel Guide Guests find all information about available TV channels and languages. TV Program Guests can inform themselves about respective TV programmes. Leisure Activities Guests will be forwarded to a website that provides information about leisure activities and significant sights at the hotel s location. The specific website can be edited via online reception. Offline Map Guests will be forwarded to an offline map or into the AppStore for downloading an offline map depending on the used device. Travel Connections Guests have the possibility to download an application of a travel agent. Jogging Trails Depending on the hotel s location guests can be provided with information about jogging trails in the nearby. These can be edited via online reception. Events in Hotel Guests can be informed about current or future events in the hotel. Hotel News The hotel can inform guests about news or special offers in the hotel via online reception. Weather Depending on the hotel s location guests can be informed about the current weather or get the latest weather forecast. V 1.0 Gustaffo.com 4/5
House Stories The hotel can provide guests with house stories via online reception. Digital Newspaper & Magazines Guests can read any digital newspaper or magazine from a pre-adjusted selection. The selection can be freely configured. Twitter Guests will be forwarded to any Twitter page the online reception has deposited. Instagram The hotel can forward guests to their Instagram page via online reception to share their photos or videos. LinkedIn Guests can be forwarded to any LinkedIn page the online reception has deposited. Facebook The hotel can forward their guests to any Facebook page the online reception has deposited. Kids Area The hotel has the possibility to create an own kids area via online reception including several links to games. Room Booking Guests can be forwarded to the hotel s booking site to book an additional room. This can be edited via online reception. V 1.0 Gustaffo.com 5/5