PRE-EVENT DAY (25 th June 2018) 17.00 19.00 WELCOME RECEPTION @ La Quinta Hotel Bar Area Courtesy of the Event Host DAY 1 (26 June 2018) Sessions Open EXCLUSIVELY to Airlines 09.00 09.10 Welcome and Introduction 09.10 09.20 Welcome to United Airlines Thomas Kayser, Managing Director, Global Investigations, United Airlines 09.20 09.30 Welcome to Chicago 09.30 10.00 Fraud Case in Latin America- Catching the King of Miles Fraudster Alex Mendoza, Administrator, LifeMiles-Avianca José Estupinian, Audit Analytics Manager, Avianca- El Salvador 10.00 10.30 Effective Collaboration: The Key to Reduce Loyalty Fraud Jacqueline Dzeyk, Manager, Loyalty, Star Alliance 10.30 11.00 Countering Frequent Flyer Fraud at United Ben Keenan, Security Threat Management, United Airlines 11.00 11.30 Networking Break Sponsored by 11.30 12.15 Social Engineering & Fraud Fotis Fotogiannopoulos, Loyalty Fraud Officer, Aegean Airlines
12.15 13.15 Networking Lunch Sponsored by 13.15 14.00 Evolution of Aviation Security Challenges Rich Davis, Managing Director, Corporate Security, United Airlines 14.00 15.00 Artifical Intelligence and Fraud Prevention/ Cybersecurity Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group 15.00 15.30 Networking Break Sponsored by 15.30 15.50 The Faces of Loyalty Fraud Michele Hampton, Supervisor, Corporate Security- Loyalty Fraud, American Airlines 15.50 16.10 Sale/ Barters and your Programs Terms and Conditions Linda Scammel, Senior Loyalty Fraud Investigator, American Airlines 16.10 16.30 Compromised Accounts and the Sale/ Compromise crossover Jennifer Tucker, Senior Loyalty Fraud Investigator, American Airlines 16.30 16.45 Wrap-up of the day 17.00 18.00 WILLIS TOWER SKYDECK TOUR Courtesy of Our Host
DAY 2 (27June 2018) Sessions Open EXCLUSIVELY to Airlines 09.00 09.05 Welcome Remarks 09.05 09.10 Security Briefing 09.10 10.00 Impact of Partnerships in the Loyalty Programs Fraud Moderator: Panellists: Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group Annette Matthews, Senior Fraud Investigator, British Airways Irving Yañez Barahona, FFP Operations Manager, Copa Airlines Michelle Hampton, Supervisor- Loyalty Fraud, American Airlines Jiajing Pan, Sales Revenue Supervisor, Hainan Airlines 10.00 10.45 Working with Law Enforcement Joseph Kefer, Special Agent, Investigative Tactics and Techniques in Support of Law Enforcement, United States Secret Service 10.45 11.15 Networking Break Sponsored by 11.15 11.45 Identity Theft: How and Why it happens Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group 11.45 12.30 Pre-emptive Identification of Potential Ghost Accounts Dhanesh Singh, Business Analyst, JetPrivilege Vipin Vasantraj, Business Analyst, JetPrivilege 12.30 13.30 Networking Lunch Sponsored by
13.30 14.00 Personal Identifiable Information (PII) and GDPR Annette Matthews, Senior Fraud Investigator, British Airways 14.00 14.30 Hidden Cities and Ancillary Loyalty Fraud Marquis O. Robinson, Senior Fraud Investigator, American Airlines 14.30 15.00 Legal Actions Resulting From Account Closures Michele Hampton, Supervisor, Corporate Security- Loyalty Fraud, American Airlines 15.00 15.30 Networking Break Sponsored by 15.30 16.30 Developing In-House Fraud Detection Analytics using Nonfinancial Data Sources John Enders, Manager- Investigations and Security Analytics, United Airlines 16.30 17.00 Reconciliation of Loyalty Programs Ibrahim Bsaiso, PM Travel and Transport Payment Solutions, IATA 17.00 17.10 Wrap-up and Closing Remarks See next page for DAY 3 (28 June 2018) Agenda
DAY 3 (28 June 2018) Sessions Open EXCLUSIVELY to Airlines EXCEPT the FFP Advisory Forum 08.30 12.00 Beginner & Intermediate Levels 08.30-10.30 Airline Beginner & Intermediate Fraud Analysts Advanced & Senior Levels 08.30-10.30 FFP Fraud Prevention Advisory Forum Airline Senior Fraud Investigators and *IATA Certification of Attendance 10.30-11.00 Networking break sponsored by 11.00 12.30 (Cont d) 11.00-12.00 FFP Fraud Prevention Advisory Forum (Cont d) 12.00-12.30 Visit Tour @ United Operations Center 12.30-14.00 Networking lunch sponsored by 14.00-14.30 Visit Tour @ United Operations Center 14.00-16.30 14.30 End of the Day 3 Airline Senior Fraud Investigators only *IATA Certification of Attendance