Hospitality Competency - PDF Free Download

Planet One Group A group of regional technology companies offering leading-edge solutions and services through business units. Planet One combines expertise and service with global reach, strong partnerships, multi-skilled and business-critical technology solutions. 3 2015 3D Networks. All rights reserved.

FCS A leader in Hotel Solutions Over 4,000 hotel customers Hotel Operation Solution Guest Innovation Solutions Back office Guest Solutions Established in 1982, FCS has evolved through the years and is known as one of the industry leaders in hospitality solutions for individual hotels, international chain hotels and integrated resorts. With nearly three decades of experience, FCS has provided extensive solutions to more than 4,000 hotel customers with over 8,000 installations across 32 countries. 4 2015 3D Networks. All rights reserved.

3D Networks 2000 Headquartered in Singapore 9 9 20 Presence more than 20 countries 350 350 More than 350 Technical Personnel 600 600 600 Personnel in Asia Pacific 5 2015 3D Networks. All rights reserved.

Global Presence Regional Service Desk (Malaysia) Remote diagnostics and dispatch 7x24x365 Multi-lingual support with English used for escalation resources of which are network certified Services Coverage Model 50+ Service Locations 350+ Customer Engineers 10 Project Managers 80% of Customer Engineers are network trained Partners Europe Japan Africa Taiwan Middle East Australia New Zealand South Korea South America North America Asia Pacific Singapore China Hong Kong Macau Malaysia Philippines Thailand Vietnam Indonesia Bangladesh Sri Lanka Myanmar 6 2015 3D Networks. All rights reserved.

Our Customers Starwood Group Hilton Group Intercontinental Hotels Group Hyatt Hotels Group JW Marriotts Group (incl. Ritz Carlton) Mandarin Oriental Group Shangri-la Hotels Sands Hotels M&C Hotels The Peninsula Hotels Frasers Hotel Group Ramada Hotels Pan Pacific Hotels Langham Hotels The Venetian Hardrock Hotels Meritus Hotels ACCOR Group Jumeirah Hotels over 4500 customers in the world! 8 2015 3D Networks. All rights reserved.

Hospitality Project References (selected only) Intercontinental Hotel Group Starwood Hotels & Resorts Marriott International Inc. Mandarin Oriental Jakarta Intercontinental Jakarta Intercontinental Bali St Regis Hotel Bali W Hotel Seminyak Bali JW Marriott Hotel Medan JW Marriott Hotel Jakarta Uma Ubud Bali Hotel Fontana Bali Holiday Inn Resort Bali Westin Resort Nusa Dua Bali Ritz Carlton Pacific Place Hotel Nikko Jakarta Holiday Inn Jakarta Crowne Plaza Semarang Four Seasons Hotel & Resorts Four Seasons Jakarta Four Seasons Bali Hotel Mulia Senayan Healing Treasures Resort, Bali Luxury Collection Nusa Dua Bali Le Meridien Tanah Lot Bali Le Méridien Jakarta Sheraton Bali Le Grandeur Hotel Group Le Grandeur Hotel Jakarta Le Grandeur Hotel Balikpapan Ritz Carlton Mega Kuningan Jakarta Mayflower Executive Residence Bvlgari Hotel Bali Autograph Marriot Bali Hyatt International Park Hyatt Saigon Hilton International Hilton Bandung Conrad Bali Sari Pan Pacific Jakarta Frasers Suite Residence Jakarta 9 2015 3D Networks. All rights reserved.

Hospitality Project References 3D Networks Hotel References (selected only) Intercontinental Hotel Group Crowne Plaza Beijing Crowne Plaza Huizhou Crowne Spa Resort Hainan Overseas Chinese Town Intercontinental Hotel Felicity Hotel Shenzhen Starwood Hotels & Resorts St Regis Hotel Beijing Four Points by Sheraton Lhasa The Westin Shanghai The Westin Guangzhou Le Méridien Shimei Bay Beach Resort & Spa Sheraton Wuxi Hotel and Towers Sheraton Tianjin Hotel Sheraton Chengdu Lido Hotel Sheraton Dongguan Hotel Sheraton Shenzhen Hotel Sheraton Xian Hotel Senzhen Sheraton Dameisha Shangri-la Hotels & Resorts China World Hotel Beijing Shangri-La Hotel Shangri-La Hotel Harbin Pudong Shangri-La Hotel Shanghai Shangri-La Hotel Zhongshan Shangri-La Hotel Beihai Shangri-La Hotel Chengdu Futian Shangri-La Hotel Shenzhen Shangri-La's Kerry Centre Hotel Marriott International Inc. Ritz-Carlton Hotel Guangzhou Ritz-Carlton Hotel Shenzhen Ningbo Marriott Hotel Renaissance Beijing Hotel Executive Apartments Palm Spring Beijing Courtyard by Marriott Northeast Portman Ritz-Carlton Hotel Shanghai 10 2015 3D Networks. All rights reserved.

3D Network s value hotels Unlike General Main-con and IT contractors, we truly understand hotel IT A Hotel is unlike a shopping mall or an office complex. 1) We know international Hotel Standards We are the only approved trained SI by Starwood / Marriott for Asean 2) We have the experience We know what can go wrong and what to look out for Wi-Fi, Power requirements, Network security, In-room IT 3) Manpower support in the Asia region into China for a wide-range of Hotel IT solutions we offer 4) We bring the best $ value to you Quality products approved by Starwood Volume level discounts from product principal (we can pass on to you) 5) Most importantly SPEED and getting it right the first time No time to get this wrong! VO is costly and painful 12 2015 3D Networks. All rights reserved.

Our 5 Key Strengths 03 Defined Methodology 3DM Discover, Design, Deploy & Manage Leading provider in 02 End-to-End solutions Network infrastructure Software applications Pioneer for Voice & Data connectivity 04 Regional capabilities, local presence More than 350 employees in Asia Pacific 9 offices covering the region 01 Regional Service Desk 05 Qualified & Experienced personnel Online Support Remote Support Parts Logistics Experienced Account & Service Delivery Management team Certified trainers & engineers, PMs & Application development 13 2015 3D Networks. All rights reserved.

Summary of 3D Networks Solution Portfolio PABX, handsets, VoWiFi, UC & applications (i.e. voicemail and fax) WAN routing, core and edge switching, acceleration, wireless & mobility Wireless data and voice applications both on and off site (i.e. VoWiFi, RoIP) Guest portal including VoD, broadcast TV, info, audio, gaming & in-room controls Back-end content management system with LCD screens Property management, point of sales and enabling applications (i.e. FCS) Service package based Internet access with accounting Consultation, design, installation and integration using best practices 14 2015 3D Networks. All rights reserved.