Cascade East Transit Regional Public Transit Advisory Committee AGENDA

Cascade East Transit Regional Public Transit Advisory Committee Cascades East Transit Redmond Maintenance Facility Conference Room 343 E. Antler Ave., Redmond OR March 19, 2013 1:30-3:30pm AGENDA Agenda Items Materials 1. (1:30-1:40) General Public Comments 2. (1:40-1:50) Review and Accept Notes From Last Meeting 11/20/12 Notes Review last meeting notes 3. (1:50-2:20) Transit Service Delivery Future Rural Service Restructuring Concepts Ride the River DAR Capacity New Redmond Fixed Route 12 4. (2:20-3:00) Fare Study (Action) Fare Study Document 5. (3:00-3:20) RTMP Planning Presentation Part I (to be continued) RTMP Planning RTMP Presentation 6. (3:20-3:30) Monthly Performance Report and Transportation Board Report Reports Review, discussion

Cascade East Transit Regional Public Transit Advisory Committee Cascades East Transit Redmond Maintenance Facility Conference Room 343 E. Antler Ave., Redmond OR November 20, 2012 1:30-3:30pm NOTES Agenda Items Materials 1. (1:30-1:40) General Public Comments No progress has been made to get a representative from the Confederated Tribes of Warm Springs for the committee, do not know if Danny Martinez is interested. Action Item: Scott A. forward the CTWS email to Tony. 2. (1:40-1:50) Review and Accept Notes From Last Meeting 9/18/12 Notes Review last meeting notes Tony suggested testing the Google Transit Trip Planner. Also suggested building CET social media profiles (Twitter/Facebook) before the new rider guide becomes available. 3. (2:20-2:40) Likely Service Modification: Route 4/5/6 Changes Discuss potential change Route 4/5/6 Changes Overview (note: involves no addition or subtraction of service) Public Process Tony motioned to recommend modifications as stated with a temporary stop at Purcell and Greenwood for timed transfers. Janet seconded. 4. (2:40-3:00) Draft Service Principles Review and Discuss Draft Service Principles for CET Draft Service Principles

Principles were reviewed and slight changes were made. Group decides that the final version of the principles should be printed on the back side of the agenda for each RPTAC meeting. Tony motioned, Janet seconded. Action Item: Scott A. update Service Principles Document with recommendations. 5. (3:00-3:10) Review Why Transit Piece Draft Why Transit? Document The Why Transit document has too much information and committee members doubt that people will take the time to read the entire document. Suggested to: convert it to an infographic, separate the Community Efficiency and Environmental Benefits pieces, and add a Recreation piece that includes the Mt. Bachelor shuttle and Ride the River. Suggested reviewing the document with a What s in it for me? perspective, and creating an alternate version with subjects. 6. (3:10-3:20) Update on Volunteer Transportation Program Discuss partners, process, funding Partners and Funding: Overview of Veteran s Transportation Pilot and Volunteer Transportation System. Potential funders for a volunteer system include, Meyer Memorial Trust, OCF, and FFF (Ford Family Foundation). NeighborImpact could be a co-applicant. Could put the Volunteer Program together and then write the FFF Technical Assistant grant. Potential Issues: A discussion continued regarding how to ensure the safety of customers in a volunteer-run system. Suggestions included: - Driver check - Background check - Training - Safety, etc Other questions about implications: - Are there union implications? o Not that CET knows of. - Are there insurance issues because CET will touch the ride through the call center? Suggested using a trip brokering model, e.g. the MRB (Medical Ride Brokerage). Other suggestions included a web-based volunteer coordination system that includes an app for mobile phones. The app would allow volunteers to flag acceptance of rides.

Action Item: Scott A. to write up a Concept Paper outlining a proposed volunteer system. Action Item: Send RPTAC information to Shawna and Susie. 7. (3:20-3:30) Monthly Performance Report and Transportation Board Report Reports Review, discussion (Management Report is a handout) Elaine motioned for Tony Allen to be Vice Chair of the Technical Committee, Jordan seconded the motion. Tony is the Vice Chair.

2013 Fare Study Peer Review I. Introduction - Why this study? CET has not changed its fares since CET began operating service (2009) Staff believes that fares and farebox recovery rate are low compared to industry averages Anecdotally, passengers have stated their willingness to pay increased fares in order to avoid future service cuts II. Additional policy concerns for comparison CET Community Connector fare is the same for all trips regardless of distance (Bend- Redmond trip is the same fare as a La Pine-Madras trip) CET offers day/month passes for local demand response service Standard for local demand response discounted bulk passes III. Criteria for Peer Selection Oregon Rural systems with a similar service area population Systems that offer one or multiple similar services (fixed-route, long distance commuter shuttles, public dial-a-ride) 1

IV. Local Fixed-Route/Deviated Fixed-Route Cascades East Transit Basin Transit Josephine County Transit Rogue Valley Transport District Snake River Transit Sunset Empire Tillamook County Transport. Yamhill County Transit Area Service Area Description Bend Klamath Falls UGB Josephine County Medford and surroundings Ontario Clatsop County 1 Tillamook County 2 McMinnville, Newberg and Surroundings 3 Service Area Population 4 76,639 40,100 5 82,713 133,518 6 11,366 26,389 25,250 76,126 (54,255 M&N) Route Miles 58.9 62.5 52 Pending 34.4 Pending 13.7 Pending Headways 40 minutes 30 minutes 30-60 minutes 30-60 minutes 60 minutes 1-2 hours 60 minutes 60 minutes Fare (General Public) $1.5 $1.5 $1-$2 $2 $1 $1-$4 7 $1.5 $1.25 Reduced Fare (Youth/Senior/Disa bled) $.75 $.75 Half fare $1 $.75 youth/ $.50 senior and disabled Reduced monthly pass NA NA Day Pass (General Public/Reduced) $2.50/$1.25 $3 $3-$6 $5 NA $5 NA $2.50 Monthly Pass (General Public/Reduced) $30/$20 youth/$15 seniors $54/$27 $38-$50 $56/$28 $30/($20/$15) $45/$30 $40/$30 $35 1 Westport, Warrenton, Hammond (no population info), Astoria, Gearhart, Seaside, Cannon Beach, Knappa 2 Deviated fixed-route 3 Amity, Carlton, Dundee, Grande Ronde, Lafayette, Sheridan and Yamhill 4 U.S. Census 2010, SF1 5 UGB population from the Klamath Falls Chamber of Commerce 6 Medford, Phoenix, Talent, Ashland, Jacksonville, Central Point, White City 7 Fare range depends on distance 2

Cascades East Transit Basin Transit Josephine County Transit Rogue Valley Transport District Snake River Transit Sunset Empire Tillamook County Transport. Yamhill County Transit Area % Farebox Recovery Complementary DAR 10 16.2% 21% NA 8 30% Pending Pending 8.7% NA 9 $2.50/1.25 $3 $2-$6 11 $4 $2 $2-$8 12 $2 $2 Service Geography Bend City limits Within BTS area boundaries Fruitdale, Redwood, Demaray, Murphy, Merlin and City of Grants Pass ¾-mle radius of fixed-route ¾ mile radius of fixed route ¾-mile radius of fixed-route 3 zones: North, South, and Central ¾-mile radius of fixedroute Eligibility Disabled, lowincome disabled or low-income senior Seniors and disabled Seniors and disabled Disabled Disabled Disabled Anyone (Disabled for multi-zone travel) Disabled % Farebox Recovery 7.5% 7% 10.4% 14% Pending Pending 2.4% NA 13 8 26% (includes in town and commuter service) 9 18% includes both fixed route and complementary paratransit 10 ADA states: The fare for a trip charged to an ADA paratransit eligible user of the complementary paratransit service shall not exceed twice the fare that would be charged to an individual paying full fare (i.e., without regard to discounts) for a trip of similar length, at a similar time of day, on the entity s fixed route system. This is independent of discounting of fixed-route fares. 11 Fare depends on distance 12 Fare depends on distance 13 18% includes both fixed route and complementary paratransit 3

V. Long-Distance Shuttle Cascades East Transit Canby Area Transit Columbia Area Transit Curry Public Transit Josephine County Transit Lane Transit District Northeast Oregon Public Transport Salem Area Mass Transit 14 Snake River Transit Tillamook County Route Description Service distance (Miles, Oneway) Fare (General Public, one- Bend- Redmond Bend-La Pine Redmond- Madras Redmond- Prineville Redmond- Sisters And connection s Shortest: Bend- RDM: 17 Longest: La Pine- Madras:72 Woodburn- Canby-Oregon City Hood River-The Dalles The Dalles- Portland 21 Hood River-The Dalles: 24 The Dalles- Hood River- Portland: 87 Coastal Express: Smith River,CA to North Bend, OR Shortest: Coos Bay-North Bend: 3.2 mi Longest: Smith River-North Bend: 121 mi Grants Pass- North County Grants Pass- Cave Junction Grants Pass/Cave Junction: 25 mi Grants Pass/North County: 34.5 Eugene- Venetta Eugene- Junction City Eugene- Cottage Grove Eugene- McKenzie Bridge Eugene-Coburg Shortest: Eugene- Coburg: 9 mi Longest: Eugene- McKenzie Bridge: 53 mi Baker City/Haines Baker City/North Powder Baker City/La Grande Baker City/Haines: 11 Baker City/North Powder (NP): 21 Baker City/La Grande: 45 Haines/NP: 9 Haines/La Grande: 33 NP/La Grande: 24 Woodburn/Sale m Silverton/Salem Canyon Connector/Sale m Polk County/Salem Dallas/Salem Express Woodburn/Sale m: 19 Silverton/Salem : 14 Canyon Conn./Salem: 35 Polk County/Salem: Dallas/Salem: 15 Ontario-Vale Ontario-Nyssa Ontario-Nyssa: 13 mi Ontario-Vale: 17 mi $3.75 $1 $3-$8 $4-$24 15 $2 $1.75 16 $3-$8 $2 $5 $15 Tillamook- Portland 73 14 Deviated fixed route service to rural communities. 15 $4 per city segment, cost depends on distance traveled 16 Same as urban fare 4

Cascades East Transit Canby Area Transit Columbia Area Transit Curry Public Transit Josephine County Transit Lane Transit District Northeast Oregon Public Transport Salem Area Mass Transit 14 Snake River Transit Tillamook County way) Fare (Sr/Disabled) Passenger Cost/mile (one-way) $3 NA NA Half-fare $1 $.85 NA $1.25 Pending NA $.05-.22 $.05 $.09 -$.13 $.20-$1.25 $.06-$.08 $.03-$.19 $.18-$.27 $.06-$.13 $.29-$.38 $.21 Round-trip (General/Redu ced) $6.25/$4 (Day pass) No RT fare No RT fare No RT fare $6 (Day pass) $3.50 (Day pass)/$1.75 (Day pass reduced) $5-$11 $4/$2.50 (Day pass) No RT fare $20 Monthly Pass General/(Redu ced) $100 NA NA $50 $50 $48/$24 $50/$80/$110/$ 60/$90/$80 $55/ ($27.50) Pending NA 17 % Farebox Recovery 17.4% NA 18 10.6%-10.8% 19 NA 20 NA 21 NA 22 Pending 13.9% 23 Pending 53.8% 17 In-County pass only 18 Only record fares paid in cash. 19 10.6% for Hood River to Portland, 10.8% for The Dalles-Hood River 20 Cost/ride = $25.22, Cost/revenue mile = $1.38, Cost/revenue hour=$39.48, 50% of passengers ride ½ price. Unknown how far they travel. 21 26% overall includes both in town fixed-route and commuter service 22 Overall farebox recovery is 20%, paratransit is 10%. Includes rural connections and urban system. 23 Farebox recovery determined from 2012-2013 First Quarter financials. 5

VI. General Public Dial-A-Ride Cascades East Transit Canby Area Transit Columbia Area Transit Curry Public Transit Mid-Columbia Council of Governments Transportation Network (The LINK) Northeast Oregon Public Transportation Service Area Description UGB La Pine, Redmond, Prineville, Madras. Extended service area in Sisters Canby UGB Hood River, Odell, Parkdale and Cascade Locks Brookings and Gold Beach The Dalles and other areas of Wasco County Enterprise, Joseph, Wallowa Service Area Population 45,234 24 15,829 25 10,877 8,589 14,930 26 3,829 Population Density Range (Persons / Square Mile) 237-1561 4,221 497-2,808 892-1,638 2,146 (The Dalles) 10.5 (Wasco County) 1,222-3,685 Hours of Operation Fare (General Public) La Pine/Prineville/ Madras/Culver/Met olius: 7a-5:30p, M-F RDM: 6:30a-6p, M- F Sisters: 9a-3:30p, Tues 8a-8p, M-F 8-5, M-F Brookings: 8:30-4p, M-F Gold Beach: 9a- 2p, M,T,W,F 8-5, M-F Enterprise: 10a-2:30p, M,W,F. 8:30a-2:30p, Tues. Joseph: 8:30a-2:30p, Tues. Wallowa: 10a-2:30p, M,W,F. $1.25 $1 $1.25-$2.25 $4 $1.50 $3 Fare (Reduced) $1 NA NA $2 NA NA 24 Does not include La Pine and Sisters service areas outside of UGB 25 Does not include service area outside the Canby 26 The Dalles, Dufur, Tygh Valley, Maupin, Shaniko, Antelope 6

Cascades East Transit Canby Area Transit Columbia Area Transit Curry Public Transit Mid-Columbia Council of Governments Transportation Network (The LINK) Northeast Oregon Public Transportation Monthly Pass (General Public/Reduced Price) $35/$25 NA NA (20-ticket book, $25- $45/$22.50- $40.50) $50 (includes Coastal Express) NA NA % Farebox Recovery 5.8% NA 27 2.1% 28 22% 29 NA Pending Discounted Fare Purchase Private non-profit agencies are eligible for a 50% discount toward purchase of $350 of full fare media per month. No discount. No discount. Sells passes in bulk to churches/police station. 50-100 @ 25% discount. No discount. Pending 27 Only track cash collected. Only expected to cover 1-2% of overall operational cost when implemented $1 fare. 2x/day shopper shuttle has been very successful for combining trips and reducing cost/trip. 28 Includes DAR and inter-city fixed route 29 Cost per ride $11.33, 75% of riders pay half-price reduced rate 7

Central Oregon Intergovernmental Council Regional Transit Master Plan (RTMP) Technical Advisory Committee March 8, 2013

Agenda Introductions (5 min) Project Update (5 min) Updated Demand Estimates (5 min) Overview of Goals/Objectives (10 min) Outline for Transit Master Plan (10 min) Short-Term Service Plan (30 min) Mid- and Long-Term Plan (20 min) Next Steps (5 min) 2

Project Update We are here Existing Conditions Surveys Demand Estimates Service Alternatives Project Initiation Community Meetings Stakeholder Meetings Draft and Final RTMP Transit Funding Sustainability Plan Implementation Measures 3

UPDATED TRANSIT DEMAND ESTIMATES

Total Travel Demand: 2030 Madras area Sisters 1,200 800 3,000 Redmond 2,800 Prineville 1,600 24,000 800 Bend 1,000 One-Way Daily Vehicle Trips (both directions) La Pine 5

Transit Demand Estimates: Future Market Potential Warm Springs Madras Culver/Metolius Sisters Redmond Prineville Bend La Pine Between Communities Future Market Potential High Medium Low Within Communities 6

DRAFT GOALS & OBJECTIVES

Key Findings Value of a Regionally Integrated System One fare structure, brand, dispatch, connectivity, coordination, etc. (operational and customer benefits) Dispersed activity and employment centers Role of Transit in Central Oregon Community values serving those without transportation options. Improvements should benefit all riders, but also attract choice/new riders (e.g., ease/convenience/dependability, same-day rides, fixed-route in Redmond) Transit also has other benefits related to economic development and the environment Appropriate Service Types Local service connected by Community Connectors is a good model Limited stops on CC shuttles could expand choices (and still meet the needs of intercity passengers) Fixed-route in Redmond is feasible in the mid-term (3-10 years) Prineville and Madras flex- or fixed-route in the mid-to long-term Local demand response effectively serving other communities Transit Amenities and Access Vehicles are mostly in good or excellent condition, but amenities in some places are lacking (e.g., Redmond Library) 8

DRAFT Vision Based on COIC s vision for transportation programs and service principles for new or existing service: Focus on highest demand Prioritize services that have high community/rider support Maximize ride logistics and efficiency Maintain the regionality of the system Proposed Vision: Provide safe, efficient, reliable and cost-effective regional transit connections within and between the urban growth boundaries of all communities in Central Oregon. 9

DRAFT Goals & Objectives Goal 1: Ensure transit service is safe, efficient and reliable Goal 2: Provide effective and easy-to-use service for CET riders Goal 3: Strive for financial sustainability that reflects community priorities and values Goal 4: Increase the visibility and elevate the image of transit in Central Oregon Goal 5: Provide appropriate service levels and types for CET s ridership markets Goal 6: Coordinate regional services with other local or intercity transit providers Goal 7: Advocate for transit-supportive development practices 10

Proposed Outline for Service Plan Part 1: Intro and Background Overview of Needs Assessment and Key Findings Feedback from community surveys Overview of demand estimates (to be included in Appendix) Service Goals and Objectives From Goals/Objectives Memo Regional and Local Service Types Various types of service available, thresholds for when they are appropriate Service and Design Standards Service Design, Community Design, Productivity, Passenger Comfort and Safety 11

Proposed Outline for Service Plan Part 2: Draft Transit Service Plan Short-Term (1-3 years). Service restructuring to stay within expected revenue until local funding can be established (because of unstable funding). Mid-Term (3-10 years). Preferred regional/local network (funding ask), local fixed route in Redmond, add highest priority improvements on CC s (or add service reduced in short-term); later in the mid-term, modify local fixed route in Bend (30/60 min.) and Redmond (60 min. headways) Long-Term (10-20 years). Vision for CET (outside of Bend) over the long-term. This would be tied to a future funding package to help sell what the region would get for local contribution. 12

Regional Service Priorities/Community Input Top priority improvements on the regional Community Connector service include: Weekend service (Saturday followed by Sunday) More frequent morning and afternoon service Midday service Later evening weekday service Facility improvements, particularly shelters and access to restrooms at the Redmond Transit Center Weekend Service (N=82) Saturday Service (N=77) More frequent morning or afternoon service (N=56) Sunday service (N=54) Midday service (N=48) Later evening weekday service (N=34) Other - restrooms and/or shelters (N=29) Earlier morning weekday service (N=17) None - service meets my needs (N=14) New stop along existing route (N=13) New Park & Ride Location (N=11) New CET Service (N=10) n=142 See Weekend Result See Weekend Result 18% 24% 8% 20% 15% 12% 5% 10% 1% 9% 3% 8% 2% 7% 2% Top three improvements Most important improvement (N=110) 14% 31% 34% 39% 38% 54% 58% 0% 20% 40% 60% 80% 13

Local Service Priorities/Community Input Top priority improvements on local transit (general public Dial-A-Ride) services include: Weekend service (Saturday followed by Sunday) Same day rides (which, along with fixed-route service and not requiring reservations, expressed the desire for local service that is more spontaneous and flexible) Later evening weekday service Saturday service Allow same day rides Sunday service Later evening weekday service Fixed route No reservations None Expanded service area Earlier morning weekday service Other 2% 2% 4% 6% 6% 7% 7% 4% 13% 14% 14% 19% 18% 23% 21% Top three improvements Most important improvement (N=124) 29% 31% 38% 0% 20% 40% 60% 80% 51% 58% 14

Redmond Service Priorities Priorities from local bus survey Same day rides Saturday, later evening service Fixed-route 15

REGIONAL TRANSIT SERVICE PLAN

DRAFT Regional Transit Service Plan Existing Funding Sources Stable, Local Funding Source 17

Short Term (1-3 Years) Major Elements: Community Connectors remain on 80 minute cycle time Unproductive trips are eliminated concentrate ridership onto fewer CC shuttle trips Modify CC shuttle from Sisters to Bend Potential reductions in service (at certain times of the day) under consideration for local public bus 18

Short Term (1-3 Years) Between Communities: Redmond-Bend: No change in number of trips SB stop at Cascade Village in Bend (if time permits) Prineville-Redmond: Eliminate 1 PM round trip Eliminate 1 AM round trip Eliminate P&R and extend to the east (if time permits) La Pine-Bend: No change in number of trips Promote DRW stop and consider local fare to/from Bend Stop at Walmart on 3 rd St. (if time permits) Madras-Redmond: Eliminate 1 PM round trip Culver-Metolius: Extend CC trips to hospital/safeway (if time permits) Sisters Eliminate Sisters-Redmond conection One AM and one PM round trip between Sisters and Bend 19

Short Term (1-3 Years) All Communities: Have a local public bus meet incoming Community Connector trips and serve local trips on a space/capacity available basis Improve signage/visibility of Community Connector stops (e.g., Madras, Terrebonne, Prineville, etc.) 20

Short Term (1-3 Years) Improve facilities at Redmond Library (or alternate location) Capacity to handle fixed-route pulse of up to 7 buses 21

Mid Term (3-10 Years): Funding Ask Major Elements: Reinstate peak period CC service in key markets Esp. Prineville-Redmond and Madras- Redmond Add midday and evening CC runs Introduce Saturday service Restructure CC shuttles around 120 min. cycle times Maintain regional timed connections when Bend fixed routes are restructured to 30/60 min. headways Allows time to add additional local stops but maintain fast, direct intercommunity service Introduce local fixed route in Redmond 40/80 or 60 min. headway options Timed to regional connections 22

Mid Term (3-10 Years): Redmond Local Service Introduce new fixed route and ADA paratransit Different options for how service could be implemented/phased: Lower-cost increase (2 buses) Moderate-cost increase (4 buses) preferred Would need to be designed around Bend and regional CC shuttle schedules Goal is to provide service to high % of DAR trip start/end points within a ¼ mile straight-line buffer of a fixedroute STILL UNDER DEVELOPMENT: Follow-up meeting with Redmond staff to discuss options 60 minute headway 40/80 headways 23

Mid Term (3-10 Years): Redmond Local Service DAR and ADA Paratransit service ¾-mile buffer around fixed-route service Requires new eligibility process, policies, fares, etc. 24

Mid Term (3-10 Years): Weekday (Daytime) Between Communities: Redmond-Bend 2 additional midday trips Prineville-Redmond Restore 1 AM and 1 PM round trip Add 1 midday trip (initially) Add another midday trip (later in mid term) La Pine-Bend Two full round trips in AM and PM Add 1 midday trip Madras-Redmond Restore 1 round PM trip and add 1 AM round trip Add 1 midday trip (initially) Add another midday trip (later in mid term) Culver-Metolius Expand to two full round trips in AM and PM Add 1 midday trip Sisters Restore service from Sisters-Redmond (1 AM and 1 PM round trip) Add one midday round trip Sisters-Bend 25

Mid Term (3-10 Years): Early Evening Service Until about 8 PM One round trip Outside of Bend and Redmond fixed-route systems, local service may operate at limited times or as flex service timed to Community Connector trips 26

Mid Term (3-10 Years): Saturday Service Saturday Service Outside of Bend and Redmond fixed-route systems, local service may operate at limited times or as flex service timed to Community Connector trips 27

Mid Term (3-10 Years): Non-Service Improvements Enhanced information about the system (e.g., real-time passenger information, service alerts, etc.) Improved fare systems (Smart Cards, mobile fare systems, etc.) Onboard WiFi Transit apps Better passenger amenities at key stops Bicycle facilities at key stops 28

Long Term (10-20 Years): CET Vision Major Elements: Extend evening service up to 10 pm in key corridors/communities Hourly headways between Redmond and Bend From Hawthorne Station to Redmond, COCC (Redmond), Airport Local fixed route frequency/service span improvements in Redmond Fixed or flex route in Prineville and Madras Introduce Sunday service 29

Long Term (10-20 Years): Weekday Daytime Between Communities: Redmond-Bend Regular peak and midday trips (hourly) Prineville-Redmond Regular (hourly) peak service 3 midday trips La Pine-Bend Two full round trips in AM and PM Two midday trips Madras-Redmond Regular (hourly) peak service 2 midday trips Culver-Metolius Two full round trips in AM and PM Two midday trips Sisters Three daily round trips between Sisters-Redmond Two AM and two PM round trips Sisters-Bend One midday round trip Sisters-Bend 30

Long Term (10-20 Years): Later Evening Service One additional round trip (2 total) until 10 PM between: Redmond-Bend Redmond-Prineville Redmond-Madras No change in evening service Bend-La Pine and Bend- Sisters (until 8 PM) Outside of Bend and Redmond fixed-route systems, local service may operate at limited times or as flex service timed to Community Connector trips 31

Long Term (10-20 Years): Weekend Service Saturday & Sunday Outside of Bend and Redmond fixed-route systems, local service may operate at limited times or as flex service timed to Community Connector trips 32

Overview of Service Plan: Community Connectors Existing Short-Term Mid-Term (Funding Ask) Long-Term (CET Vision) Timeframe Next 1-3 years 3-10 years 10-20 years Funding Existing sources Existing sources Funding Ask Established funding source R/T Cycle Time 80 minutes 80 minutes 80 or 120 minutes (coordinated 120 minutes with Bend fixed routes) Redmond-Bend Prineville- Redmond Madras- Redmond Culver- Metolius- Madras Sisters- Redmond 4 AM and 4 PM round trips 3 AM and 3 PM round trips 2 AM and 3 PM round trips 2 AM inbound trips; 2 PM outbound trips 2 AM round trips; 1 PM round trip No change; potential SB stop at Cascade Village Eliminate 1 AM and 1 PM round trip; eliminate P&R and potential to extend to east Eliminate 1 PM round trip No change; potential to extend to hospital No direct service, converted to Sisters - Bend Sisters-Bend No direct service 1 AM and 1 PM round trip La Pine-Bend 2 AM inbound trips; 1 AM outbound trips 2 PM outbound trips; 1 PM inbound trip No change Add 2 midday round trips Add evening service (until 8 pm) Add Saturday service (5 R/Ts) Add 1-2 midday round trips Add evening service (until 8 pm) Add Saturday service (3 R/Ts) Add 1-2 midday round trips Add evening service (until 8 pm) Add Saturday service (3 R/Ts) 2 AM and 2 PM round trips Add 1 midday round trip Extend service (until 8 pm) Add Saturday service (2 R/Ts) 1 AM and 1 PM round trip Add 1 midday round trip Extend service (until 8 pm) Add Saturday service (2 R/Ts) 2 AM and 2 PM round trips Add 1 midday round trip Extend service (until 8 pm) Add Saturday service (2 R/Ts) Expand to hourly service all day Extend service (until 10 pm) Add Sunday service (5 R/Ts) Expand to hourly service during peak periods; 120 minutes midday Extend service (until 10 pm) Add Sunday service (3 R/Ts) Expand to hourly service during peak periods; 120 minutes midday Extend service (until 10 pm) Add Sunday service (3 R/Ts) Add additional midday trip (2 total) Add Sunday service (2 R/Ts) Add 1 midday round trip 2 AM and 2 PM round trips Add additional midday trip (2 total) Add Sunday service (2 R/Ts) Add additional midday trip (2 total) Add Sunday service (2 R/Ts) 33

Overview of Service Plan: Local Existing Short-Term Mid-Term (Funding Ask) Long-Term (CET Vision) Timeframe Next 1-3 years 3-10 years 10-20 years Funding Existing sources Existing sources Funding Ask Established funding source Redmond Prineville Madras Culver / Metolius Sisters La Pine Local public bus (6:30 am 6:00 pm) Local public bus (7:00 am 5:30 pm) Local public bus (7:00 am 5:30 pm) Local public bus (7:00 am 5:30 pm) Local public bus (Tuesday only 9:00 am 3:30 pm) Local public bus (7:00 am 5:30 pm) Potential reduction in service hours Potential reduction in service hours Potential reduction in service hours Potential reduction in service hours Potential reduction in service hours Potential reduction in service hours Introduce local fixed route (40/80 or 60 minute headways - coordinated with fixed route in Bend); ADA paratransit Early evening and Saturday service* Local public bus (service until 8:00 pm weekdays, limited Saturday)* Local public bus (service until 8:00 pm weekdays, limited Saturday)* Local flex service feeding Community Connector trips (weekday/saturday) Local flex service feeding Community Connector trips (weekday/saturday) Local public bus (service until 8:00 pm weekdays, limited Saturday)* Expand local fixed route (frequency and service hours) Later evening and weekend service* Potential fixed or flex route Later evening/weekend service* Potential fixed or flex route Later evening/weekend service* Local flex service feeding Community Connector trips (weekday/weekend) Local flex service feeding Community Connector trips (weekday/weekend) Local public bus (early evening/limited weekend service)* * Evening and weekend local service coordinated with Community Connector 34

Next Steps Goals from the TAC: Is this the right approach for transit in the region, and does it align with your expectations of the RTMP? What are the priorities for service in the Mid-Term? Saturday service, longer weekday service, local fixed route in Redmond, etc. Are there service improvements/capital improvements missing? Refine local fixed route service concepts in Redmond (NN) Meeting with Redmond staff to review service concepts (NN and COIC) Produce Draft Service Plan chapter of the RTMP (NN) Stakeholder input on Service Plan (COIC) Review with City Councils and COIC Board (COIC) Final RTMP (NN and COIC) 35

Cascades East Transit Monthly Management Report December 2012 Ridership Demand Response 12,997 Demand Resp. Rides Fixed Route Rides Comm. Conctr Rides Contracted Providers Rides Fixed Route 28,780 Bend 4,816 Rt 1 South 3rd St 4,515 Redmond/Bend 2,105 Unspecified 20 Community Connector 5,187 Redmond 4,809 Rt 2 Brookswood 4,596 Prnvll/Redmond 1,096 Baker 190 Contracted Providers 6,085 La Pine 950 Rt 3 Newport 4,074 La Pine/Bend 708 Crook 355 Mountain Service 9,362 Madras 1,017 Rt 4 N. 3rd St 5,406 Madras/Redmond 598 Deschutes 3,551 Total Rides 62,411 Prineville 1,355 Rt 5 Wells Acres 5,842 Sisters/Redmond 186 Grant 92 % Change over last December 3.6% Sisters 50 Rt 6 Bear Creek 3,379 Wrm Spgs/Madras 142 Harney 172 Rt 11 Galveston 968 Clvr-Metlius/Madras 307 Jefferson 483 Elderly/Disabled Rides Total Rides 12,997 Total Rides 28,780 The Airporter 45 Malheur 664 Demand Response 9,111 % Change -19.9% % Change -8.8% Total Rides 5,187 Out of Area 103 Fixed Route 7,408 % Change -12.4% Union 365 Community Connector 1,738 Dec '11 16,219 Dec '11 31,569 Wallowa 90 Contracted Providers 6,085 CC Dec '11 5,921 Total Rides 6,085 Total Rides 24,342 Contr. Prov. Dec '11 6,520 % Change -6.7% Service Delivery & Performance Data Trip Purpose (Oct '10) Bend DAR Rural DAR Fixed Route Comm. Conctr Mtn. Service Total Work & Training 54.0% Service Hours 1,197 1,433 1,618 823 294 5,364 Other 20.6% Service Miles 13,304 18,585 21,557 23,747 14,326 91,519 Medical 8.9% Rides/Hour 4.0 5.7 17.8 6.3 31.8 10.5 Shopping 6.3% Miles/Ride 2.8 2.3 0.7 4.6 1.5 1.6 Recreation/Social 5.9% Senior/Meal Center 4.4% Service Days Safety & Security Customer Service Total 100.0% Weekdays 20 Incidents 1 BDAR bus stuck in snow. Total Calls Received 11,797 Saturdays (Bend only) 5 Prev. Accidents 1 Car backed into bus. No damage. Ride Denials 23 Sundays (Bend DAR only) 5 Non-Prev Accdnts. 0 FTA Denials 0 Maj. Holidays w/serv. 0 Injuries 0 No Rides Found 41 Maj. Holidays no Serv. 1 No Shows 160 Late Cancellations 2,444 2nd Qtr Operations Financial Data (October - December) Complaints & Compliments Bend DAR Rural DAR Fixed Route Comm. Conctr Mtn. Service Total CET Service Fixed Contract Cost (hours) $29,997 $0 $40,551 $0 $0 $70,548 Driver Complaints 21 COIC Admin Cost (hours) $9,091 $44,887 $12,290 $25,780 $0 $92,048 Call Center/Dispatch Compl. 14 Driver Cost (hours) $113,015 $130,076 $152,777 $74,705 $12,171 $482,743 Program/General Compl. 14 Other Ops Wages & Benefits $32,818 $62,687 $44,365 $36,002 $8,902 $184,774 Total Complaints 49 Fuel Cost (miles) $47,577 $26,336 $77,092 $33,651 $1,647 $186,304 Compliments 1 Maint. Cost (miles) $36,067 $26,306 $58,441 $33,613 $6,389 $160,816 Other Cost (hours) $20,598 $36,308 $27,844 $20,852 $1,897 $107,500 Brokerage Service Total Cost $289,163 $326,600 $413,359 $224,603 $31,006 $1,284,733 Contracted Provider Compl. 12 Call Center/Dispatch Compl. 11 Farebox Revenue (Q2) $15,282 $21,346 $71,452 $46,423 $855.84 $155,359 Program/General Compl. 2 Total Complaints 25 Cost/Ride (Dec.) $20.01 $13.31 $4.79 $14.43 $3.31 $7.60 Compliments 0 % Farebox Recovery (Q2) 5.3% 6.5% 17.3% 20.7% 2.8% 12.1%

Cascades East Transit Monthly Management Report January 2013 Ridership Demand Response 14,555 Demand Resp. Rides Fixed Route Rides Comm. Conctr Rides Contracted Providers Rides Fixed Route 38,323 Bend 5,573 Rt 1 South 3rd St 5,576 Redmond/Bend 2,779 Unspecified 9 Community Connector 6,394 Redmond 5,432 Rt 2 Brookswood 5,372 Prnvll/Redmond 1,236 Baker 175 Contracted Providers 7,387 La Pine 1,014 Rt 3 Newport 8,145 La Pine/Bend 877 Crook 437 Mountain Service 13,443 Madras 1,000 Rt 4 N. 3rd St 6,181 Madras/Redmond 708 Deschutes 4,199 Total Rides 80,102 Prineville 1,476 Rt 5 Wells Acres 7,583 Sisters/Redmond 189 Grant 151 % Change over last January 2.5% Sisters 60 Rt 6 Bear Creek 4,296 Wrm Spgs/Madras 18 Harney 184 Rt 11 Galveston 1,170 Clvr-Metlius/Madras 560 Jefferson 457 Elderly/Disabled Rides Total Rides 14,555 Total Rides 38,323 The Airporter 27 Malheur 979 Demand Response 10,289 % Change -16.8% % Change 11.4% Total Rides 6,394 Out of Area 141 Fixed Route 8,476 % Change -10.5% Union 525 Community Connector 2,142 Jan '12 17,503 Jan '12 34,394 Wallowa 130 Contracted Providers 7,387 CC Jan '12 7,147 Total Rides 7,387 Total Rides 28,294 Mtn Service Jan '12 12,274 Contr. Prov. Jan '12 6,834 % Change 8.1% Service Delivery & Performance Data Trip Purpose (Oct '10) Bend DAR Rural DAR Fixed Route Comm. Conctr Mtn. Service Total Work & Training 54.0% Service Hours 1,285 1,689 1,740 834 850 6,397 Other 20.6% Service Miles 14,074 23,911 23,528 25,921 18,062 105,496 Medical 8.9% Rides/Hour 4.3 5.3 22.0 7.7 15.8 11.4 Shopping 6.3% Miles/Ride 2.5 2.7 0.6 4.1 1.3 1.5 Recreation/Social 5.9% Senior/Meal Center 4.4% Service Days Safety & Security Customer Service Total 100.0% Weekdays 22 Incidents 0 Total Calls Received 11,058 Saturdays (Bend only) 4 Prev. Accidents 1 T-boned at Cascade Village CET ADA Denials 0 Sundays (Bend DAR only) 4 Non-Prev Accdnts. 0 CET No Shows 485 Maj. Holidays w/serv. 1 Injuries 0 CET Late Cancels 1,629 Maj. Holidays no Serv. 0 Brkrge Ride Denials 45 Brkrge No Rides Found 35 Operations Financial Data (January) Complaints & Compliments Bend DAR Rural DAR Fixed Route Comm. Conctr Mtn. Service Total CET Service Fixed Contract Cost (hours) $9,990 $0 $13,526 $0 $0 $23,516 Driver Complaints 14 COIC Admin Cost (hours) $2,551 $15,714 $3,453 $7,759 $7,458 $36,935 Call Center/Dispatch Compl. 9 Driver Cost (hours) $37,377 $48,017 $50,606 $23,710 $13,734 $173,445 Program/General Compl. 28 Other Ops Wages & Benefits $11,413 $19,997 $15,453 $9,874 $9,904 $66,641 Total Complaints 51 Fuel Cost (miles) $6,071 $9,615 $10,150 $10,423 $7,522 $43,781 Compliments 2 Maint. Cost (miles) $4,981 $5,966 $8,327 $6,467 $6,150 $31,890 Other Cost (hours) $3,656 $10,375 $4,950 $5,123 $9,932 $34,035 Brokerage Service Total Cost $76,039 $109,684 $106,464 $63,357 $54,699 $410,243 Contracted Provider Compl. 18 Call Center/Dispatch Compl. 9 Farebox Revenue $5,675 $6,355 $17,251 $11,033 $2,862 $43,176 Program/General Compl. 2 Total Complaints 29 Cost/Ride $4.55 $4.07 $0.93 $3.30 $4.07 $1.88 Compliments 0 % Farebox Recovery 7.5% 5.8% 16.2% 17.4% 5.2% 10.5%

I. Transportation Activities II. Cascades East Ride Center Operations III. Cascades East Transit Operations Transportation Report February 2013 I. Transportation Activities Regional Transit Master Plan ODOT Public Transit Discretionary Planning Grant Program Project Purpose Engage in short and long-term analysis of needs of the existing regional transit system, including connectivity with the Bend fixed route and demand-response services (which are being analyzed in the separate-but-coordinated Bend MPO Transit Plan). Analyze current and prospective customer, decision-maker, and stakeholder feedback to identify any short-term system adjustments to better meet those needs; Analyze current and prospective customer, decision-maker, and stakeholder feedback, as well as projected growth and demographic changes, to provide direction on future growth of the system; Promote the benefits of a regional transit system as part of a larger multi-modal transportation system; Develop regional agreement on the most desirable funding structure for the long-term sustainability of Cascades East Transit, as well as a road map to get there. Status Update All of the surveys for the RTMP process have been completed and a draft final report has been submitted by the consultants (Nelson/Nygaard). Community meetings have now been held in all communities, and results were shared with the Regional Public Transit Advisory Committee and the COIC Board. COIC staff have completed an Existing Conditions Report, which outlines a variety of transit-related service, demographic, and other data which will help to build the transit demand forecast and future service options. Nelson/Nygaard have created current/latent and future demand estimates and are currently developing draft service plans for each component of service and for the regional system as a whole. The third Technical Committee meeting is being held on March 8, 2013, in coordination with the COTOP TC meeting on the same day. Remaining activities include: Transit stakeholder workshops in each community, at which stakeholders will provide feedback on their priorities for transit, ideas for partnerships, and preferred method for paying for the service this will form the basis for the Local Funding Plan. Presentations at all Central Oregon City Councils and County Commissions. One more Technical Committee and one more COIC Board meeting meeting to review the draft final Plan. The final Regional Transit Master Plan, including transit priorities, a short and long-term service plan, and long-term Local Funding Plan, will be completed by June 2013. Transportation Report February 2013 Page 1 of 4

COTOP Central Oregon [Strategic] Transportation Options Plan Purpose The purpose of the COTOP project is to determine the appropriate suite of transportation investments needed to meet projected year 2030 inter-community trip needs in Central Oregon. The analysis is based on cost-benefit analysis as well as other public policy criteria. Options being analyzed include the status quo case investments in highway and interchange infrastructure and also alternative scenarios such as investments in public transit, long term land use policies that support transit, and other viable transportation alternatives to single occupant vehicles such as carpooling and vanpooling. The outcome will be a 30,000-foot view of Preferred Policy Options for meeting long-term intercommunity trip needs. The COIC Board is the primary Plan adopting body, but we will also present the Plan to COACT for endorsement/acceptance. Status Update Nelson/Nygaard has developed the menu of inter-community transportation investment options; DKS Consultants have now run the Deschutes County Travel Demand Model and delivered a year 2030 travel demand memo for each of the 8 intercommunity road segments that are the focus of this study; Staff has developed the final Baseline Conditions report for the study, which is defined as current highway infrastructure and current levels of transit service and other transportation options programs plus already-committed (financially committed) highway projects that are imminent; COIC staff, the Technical Committee, and Nelson/Nygaard have created the integrated packages of mobility options for analysis. Major Remaining Scope of Work Activities Perform cost-benefit analysis of the Packages (currently under way) and develop preferred suites of tools to use to meet year 2030 trips on the 8 corridors; COIC and the Stakeholder Committee and Policy Group will perform a public policy analysis process to allow evaluation of criteria in addition to cost-benefit and select a final Preferred Alternative of transportation investments (April-May 2012). Public/Stakeholder meeting to review the draft final Plan. Development of final Plan due June 2013. Regional Park and Ride Lot Plan (Flex Fund) Purpose The purpose of this Plan is to develop a prioritized list of new Park and Ride Lot developments as well as expansions and improvements to existing lots within all of ODOT Region 4. Status COIC has entered into an IGA with the Mid-Columbia Economic Development District and Klamath County to implement this project. COIC and our partners have completed a series of stakeholder interviews to identify park and ride lot priorities for all of Region 4. Interview findings and the park and ride lot inventory were reviewed at a Region 4-wide conference call Technical Committee meeting on November 13, 2012. Due to the time frame for the Enhance It program, staff also identified a set of preliminary priorities for Park and Ride Lot investments across Region 4, and assisted ODOT with the preparation of a Region 4 Park and Ride Lot grant request. Transportation Report February 2013 Page 2 of 4

Staff have developed a list of proposed Park and Ride Lot improvements across Region 4. Staff have developed a draft, ranked park and ride lot trip demand estimate for all intercommunity trip pairs in Region 4. Major Remaining Scope of Work Activities Development of final prioritization criteria Development of draft list of P&R lot upgrade/new development priorities for Region 4 Review at COACT March 14 Meeting Development of draft final Plan Review at May COIC Board Meeting Stakeholder/public meeting to review results Acceptance at May COACT meeting Approval at COIC June Board Meeting Central Oregon Transit Access Project Purpose The purpose of this project is to make capital improvements to the Redmond Transit Hub and to specific fixed route bus stops in Bend. Status Efforts continue to transfer the funds approved initially by ODOT from FHWA over to FTA so they can be obligated and the work can be initiated. Another required step to get the funds obligated is the region s FTA Environmental Protection Specialist needs to approve our submitted NEPA documents. COIC staff recently sent the FTA request to ODOT for a second time. COIC staff has submitted a formal grant application and the required NEPA documentation to the FTA. COIC staff has responded to FTA questions about the projects NEPA documentation. We now are told that due to the fact that there are several buildings adjacent to the site that were built in the 20s and 30s, we have to do some sort of consultation with the Historic Preservation Office. COIC staff is planning to have the FTA obligate the grant funds by the end of April so that a RFP can go out for the project. Regional Public Transit Advisory Committee (RPTAC) The January RPTAC meeting was canceled due to lack of relevant agenda items. The next meeting will be held on March 19, 2013. Staff will be discussing fare study information and next steps. II. Cascades East Ride Center (CERC) Operations (Non-Emergent Medical Ride Brokerage) CERC scheduled 7,387 rides for eligible participants to covered medical appointments with contracted providers in January. 4,199 rides originated in Deschutes County, 437 in Crook County, 457 rides in Jefferson County, and 2,294 rides in Baker, Grant, Harney, Malheur, Union, and Wallowa counties. Of the rides scheduled, 1,914 were scheduled with wheelchair providers, 19 with stretcher providers, 3 with secured providers and 5,451 with ambulatory providers. III. Cascades East Transit (CET) Operations Transportation Report February 2013 Page 3 of 4

Rural Operations-Cascades East Transit (CET) provided 28,819 rides outside of Bend in January 2013. Of the Rural rides provided in January, 22.2% were provided on the Community Connector Shuttles, and 46.6% were provided by the Mountain Service. The remaining rides (31.2%) were provided within communities; with 60.5% of these demand response rides being provided in Redmond, 16.4% of these rides being provided in Prineville, 11.1% in Madras, 11.3% in La Pine, and 0.7% in Sisters. Bend Operations- Cascades East Transit (CET) provided 43,896 rides within the City of Bend in January 2013. Of these rides provided in January, 87.3% were fixed route rides, and 12.7% were Dial-A-Ride. Total Operations-Cascades East Transit (CET) provided 72,715 rides in January, 2013. 38,323 rides were provided on Bend fixed route, 5,573 rides were provided on Bend dial-a ride, 6,394 rides were provided on Community Connector routes, 8,982 were demand response within Redmond, Prineville, Madras, La Pine and Sisters, and 13,443 rides were provided on the season Mountain Service in the Deschutes National Forest. Transportation Report February 2013 Page 4 of 4