Directorate Network Management Monthly Network Operations Report Analysis November 2012

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Directorate Network Management Monthly Network Operations Report Analysis November 212

TABLE OF CONTENTS 1. TOTAL TRAFFIC... 1 2. ATFM DELAY AND ATTRIBUTIONS... 4 3. EN-ROUTE ATFM DELAYS... 5 4. AIRPORT/TMA ATFM DELAYS... 9 5. DAILY EVOLUTION... 1 6. ALL AIR TRANSPORT DELAYS (SOURCE: CODA)... 11 7. ATFM SLOT ADHERENCE... 12 8. SIGNIFICANT EVENTS AND ISSUES... 12 9. NM ADDED VALUE... 13 NOTICE: All figures presented in this report are for the geographical area that is within Network Manager s responsibility (NM area). See ACC coverage on page 3.

1. TOTAL TRAFFIC 32 Last 13 months average daily traffic 32 Average daily traffic for last 5 Years 3 3 28 28 26 24 22 2 18 16 24756 22759 22695 2326 24991 2621 27884 29893 324 29617 29673 2745 23857 26 24 22 2 28 29 21 211 212 Traffic decreased by 3.6% compared to November 211. Traffic in November 212 was the lowest level for the last five years. 252 25 248 246 244 242 24 238 236 234 232 Average daily traffic in November for last 5 Years forecast date : 212-9 24825 24689 24414 2512 24756 23857 28 29 21 211 212 12 months rolling traffic trend 4% 2.9% 3.1% 2. 3% 1.9 % 1.6 % 2% 1%.2% -1% -. -.6%-.9%-1.2% -2% -1.7%-1.9% -3% -2.1% November 212 traffic was significantly below the forecast due to: some further downward revisions in the economic outlook the (start of the) Winter schedule saw much more capacity cuts than expected This graph shows the variation in total traffic for the last 12-month period relative to that for the 12-month period before. The total traffic from December 211 to November 212 decreased by 2.1% relative to that from December 21 to November 211. the European-wide general strike during Week 46 hindered traffic growth DNM Network Operations Report Analysis - November 212 1

Eight of the top 1 airports had less traffic compared to November 211 (Paris CDG, Frankfurt, London Heathrow, Amsterdam, Munich, Madrid Barajas, Rome Fiumicino and Vienna). Traffic increased at Oslo Gardermoen and Istanbul Ataturk airports. Traffic decreased at Athens airport by 14.4%. The largest decrease was at Las Palmas airport (-17.1%) as a result of Islas Airways ceasing operations on 16 October 212. The 17% traffic decrease at Madrid Barajas airport is the result of overall traffic reduction in Spain in conjunction with Spanair cessation of operations in January 212. The decrease at Budapest Ferihegy (-16.1 %) airport was a result of Malév Hungarian Airlines ceasing operations in February 212. The largest traffic increases were at Istanbul Ataturk (+11.1 %), Tel Aviv (+7.1%), Istanbul Sabiha (+6 %) and Dublin (+5.8 %) airports. With the exception of Lufthansa, Air France, Air Berlin and Alitalia, the traffic for the top 1 air operators (Ryanair, Easyjet, Turkish Airlines, SAS and KLM) increased in November 212 compared to November 211. Airline consolidation and restructuring explains most of the significant traffic decreases and increases: Air Nostrum (-36.6%) and Finnair (-33.8%), United Airlines (+129.4%), Finnish Commuter Airlines (+39.6%) and BAW shuttle (+25.3% due to the cessation of BMIbaby operations in September). Aeroflot Russian (+18.8 %) recorded a real traffic growth. Unidentified operators (mainly General Aviation) decreased by 2.1% in November 212. DNM Network Operations Report Analysis - November 212 2

Traffic increased significantly at Dnipropetrovsk, Chisinau, Simferopol, Dublin and Odessa ACCs. Malta recorded an increase of 39% compared to November 211 as a recovery from last year s Libyan airspace closure. Traffic decreased significantly in Spanish (Canarias, Palma, Madrid, Seville and Barcelona), Brindisi, Skopje, Tampere, Yerevan and Casablanca ACCs. DNM Network Operations Report Analysis - November 212 3

2. ATFM DELAY AND ATTRIBUTIONS 6 5 4 3 2 1 34114 19761 1513 Average daily ATFM delays 2281 16875 38121 29434 4892 5195 3411 EN-ROUTE AIRPORT/TMA The average daily ATFM delays decreased from 34114 mins in November 211 to 2416 mins in November 212. Monthly ATFM delays trend 2 1. 1-1-2.3% -22.2% -2-3.8% -3-4.2% -26.9% -4-5 -46. -4. -47.1% -38.4% -45.2% -6-5.9% -48. -7-57.6% -8-74.3% Comparison to same month last year 33623 3592 2416 Rolling 12 month trend ATFM delays continue to decline. The 12 month trend has been -38% to -58% since May 212. Proportion of total ATFM delays 14% 12% 1 8% 6% 4% 2% 29 LISBOA ACC/UAC 182 SEILLE ACC 1365 LANGEN ACC 3 25 2 15 1 5 Average daily ATFM delays 23916 1198 959 1826 29.9% 7.1% 47. 53. 211-11 212-11 EN-ROUTE AIRPORT/ TMA Compared to November 211, ATFM delays decreased by 4.2% in November 212. The main reduction was at airports, particularly at Amsterdam, Munich, London Heathrow and Vienna airports. Proportion of ATFM delay in November 212 AIRPORT INFRASTRUCTU RE, 1.7% EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS, 1.3 % AIRPORT WEATHER, 37.1% EN-ROUTE EVENTS,.6% Top 2 delay locations for ATFM delays in November 212 1179 1174 1168 LONDON/HEATHROW CANARIAS ACC/FIC SCHIPHOL_AMSTERDAM 969 PARIS ORLY 856 PARIS CH DE GAULLE EN-ROUTE ATC DISRUPTIONS, 1.1% EN-ROUTE ATC STAFFING, 15.2% AIRPORT ATC CAPACITY, 5.2% In November, 47% of all ATFM delay was en-route while the remaining 53% occurred at the Airports/TMA. En-route ATC capacity, staffing and disruptions accounted for 45.1% of all ATFM delays. 72 686 653 625 MUENCHEN 2 OSLO/GARDERMOEN WIEN SCHWECHAT NICOSIA ACC 522 517 ISTANBUL-ATATURK ZURICH EN-ROUTE ATC CAPACITY, 19.8% AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY 369 358 313 31 288 275 These are the top 2 delay generating locations for the reporting month. Figures are the average daily delays in minutes. Lisbon ACC recorded the highest delays in November due to en-route ATC Staffing and associated capacity issues. Marseille ACC delays were due to the industrial action that took place on Thursday 15 November 212. Langen ACC continues to be affected by ATC staffing and capacity issues. Runway configuration at Canarias island airports due to southerly winds caused delays at Canarias ACC. London/Heathrow, Amsterdam, Paris Orly, Paris CDG, Munich, Oslo, Vienna and Geneva airports were affected by seasonal weather throughout the month with low visibility, fog, wind and snow issues. Nicosia, Madrid, Ankara and Paris ACCs recorded delays mainly due to ATC capacity issues. The limited use of the optimum runway configurations at Zurich airport (due to environmental constraints) and at Istanbul Ataturk airport (due southerly winds) continued to cause delays. Runway configuration at Tel Aviv/Ben Gurion airport during the recent security situation caused delay at the airport with knock on effect at Nicosia ACC. MADRID ALL ACC GENEVE COINTRIN ANKARA ACC WARSZAWA ACC TEL AVIV/BEN GURION PARIS ALL ACC DNM Network Operations Report Analysis - November 212 4

3. EN-ROUTE ATFM DELAYS 3.1. EN-ROUTE ATFM DELAY PER LOCATION Proportion of total ATFM delays 12% 1 8% 6% 4% 2% 29 LISBOA ACC/UAC 182 SEILLE ACC 1365 LANGEN ACC Top 2 delay locations for en-route delays in November 212 1174 CANARIAS ACC/FIC 625 NICOSIA ACC 369 313 31 275 269 214 MADRID ALL ACC The top 2 en-route delay locations generated 46% of the monthly total (network) ATFM delay. The top 5 en-route delay locations generated 34.6% of the monthly total (network) ATFM delay. ANKARA ACC WARSZAWA ACC PARIS ALL ACC BREST U/ACC SEVILLA ACC 134 121 78 66 47 38 36 34 33 BARCELONA ACC KARLSRUHE UAC AMSTERDAM ACC(245-) EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY CASABLANCA ACC ZURICH ACC BUDAPEST ACC LONDON ACC REIMS U/ACC MUNCHEN ACC DNM Network Operations Report Analysis - November 212 5

3.2. EN-ROUTE ATFM DELAY PER DELAY GROUP Reasons for en-route delays in November 212 EN-ROUTE EVENTS EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE ATC DISRUPTIONS.6% 1.3 % 1.1% En-route delays accounted for 47% of all ATFM delays. 19.8% were attributed to en-route ATC capacity, 15.2% to en-route ATC staffing, 1.1% to en-route ATC disruptions, 1.3% to en-route weather and external disruptions and.6% to en-route events. EN-ROUTE ATC STAFFING 15.2 % EN-ROUTE ATC CAPACITY 19. 8 % 1 2 3 Proportion of total En-route ATC Capacity delays Top 1 delay locations for en-route ATC Capacity in November 212 3 198 2 2 1 499 47 49 369 1 216 214 15 128 18 CANARIAS_ACC/FIC NICOSIA ACC LISBOA ACC/UAC Compared to October 212, ATC capacity delays decreased significantly with the exception of Canarias ACC. Traffic rerouted to avoid Lisbon ACC created some delay for Seville and Madrid ACCs. Proportion of total En-route ATC Disruptions delays LANGEN ACC Top delay locations for en-route ATC Disruptions in November 212 9 1739 8 7 6 5 4 3 2 165 1 59 28 23 2 16 1 SEILLE ACC WARSZAWA ACC PARIS ALL ACC The en-route ATC disruption was mainly due to the French industrial action on 14-15 November affecting particularly Marseille ACC. Warsaw experienced frequency problems on the 7 th, 9 th and 13 th November. MADRID ALL ACC BODO ACC ANKARA ACC BREST U/ACC SEVILLA ACC ATHINAI CONTROL PARIS ALL ACC SCOTTISH ACC BREST U/ACC AMSTERDAM_ACC BARCELONA ACC (245-) Proportion of total En-route ATC Staffing delays Top delay locations for en-route ATC Staffing in November 212 6 1598 5 4 3 2 1 LISBOA ACC/UAC 956 LANGEN ACC 125 12 72 57 35 33 33 32 NICOSIA ACC KARLSRUHE UAC Compared to October 212, ATC Staffing delays showed a significant decrease. A slight increase was observed in Lisbon ACC. 12 1 8 6 4 2 29 Average en-route daily flights >= 15 min delay 215 132 225 25 513 WARSZAWA ACC 43 73 BREST U/ACC 122 In November 212, an average of 246 flights per day had an enroute delay of at least 15 minutes, which is a significant improvement compared to November 211. CANARIAS_ACC/FIC 597 MUNCHEN ACC 62 LONDON ACC 44 WIEN ACC 246 DNM Network Operations Report Analysis - November 212 6

3.3. EN-ROUTE ATFM DELAY PER FLIGHT En-route delays per flight (min) 2.2 2. 1.8 1.6 1.4 1.2 1..8.6.4.2. 2.16 LISBOA ACC/UAC 1.62 CANARIAS ACC/FIC Top 2 delay locations for en-route delays per flight in November 212.9.84.43.27.19.18.17.14.1.9.8.6.5.4.3.3.2.2 NICOSIA ACC SEILLE ACC LANGEN ACC SEVILLA ACC WARSZAWA ACC ANKARA ACC MADRID ALL ACC BREST U/ACC BARCELONA ACC PARIS ALL ACC CASABLANCA ACC AMSTERDAM_ACC (245-) BODO ACC KARLSRUHE UAC BUDAPEST ACC ZURICH ACC ATHINAI CONTROL WIEN ACC EN ROUTE ATC CAPACITY EN ROUTE ATC STAFFING EN ROUTE ATC DISRUPTIONS EN ROUTE EVENTS EN ROUTE WEATHER & EXTERNAL DISRUPTIONS Lisbon ACC generated the highest average en-route delay per flight, mainly due to ATC staffing and capacity. Canarias ACC generated the second highest average en-route delay per flight, mainly due to ATC capacity. DNM Network Operations Report Analysis - November 212 7

3.4. EN-ROUTE ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delay 8% 7% 6% 4% 3% 2% 1% 2282 LANGEN ACC 1649 SEILLE ACC Top 2 delay locations for year-to-date en-route ATFM delay 1391 1357 126 111 858 773 654 651 473 464 463 45 394 385 352 349 344 BARCELONA ACC MUNCHEN ACC NICOSIA ACC WARSZAWA ACC PARIS ALL ACC LISBOA ACC/UAC BORDEAUX_ALL_ACC REIMS U/ACC BREST U/ACC MADRID ALL ACC OSLO ATCC ZURICH ACC ANKARA ACC ZAGREB ACC WIEN ACC LONDON ACC KARLSRUHE UAC 278 CANARIAS_ACC/FIC EN ROUTE ATC CAPACITY EN ROUTE ATC STAFFING EN ROUTE ATC DISRUPTIONS EN ROUTE EVENTS EN ROUTE WEATHER & EXTERNAL DISRUPTIONS The top 2 en-route delay locations generated 52% of the total ATFM (network) delay since the beginning of the year. The top 5 en-route delay locations generated 26.1% of the total ATFM (network) delay since the beginning of the year. En-route delays per flight 1.5 1.4 1.3 1.2 1.1 1..9.8.7.6.5.4.3.2.1. Monthly en-route delay per flight monitoring M ONTHLY GUIDELINE DLY/FLT YTD GUIDELINE DLY/FLT M ONTHLY ENROUTE DLY/FLT YTD ENROUTE DLY/FLT Reporting month: In November, the average en-route delay per flight was.4 min/flt, which is above the monthly guideline delay of.37 min/flt for November..7 1 Year-to-date daily en-route flights >= 15 min delay 9 8 7 6 5 4 3 2 1 211 212 Since the beginning of the year, an average of 467 flights per day were subject to at least 15 minutes of delay. The corresponding figure in 211 was 867. YTD: As of November, the YTD average en-route delay per flight was.66 min/flt, which is lower that the corresponding YTD guideline value of.71 min/flt. The YTD en-route delay excluding the industrial actions is.59 min/flt. NM s calculation that provides the guideline en-route delay (min) requirements to achieve the annual target (.7 min/flight). DNM Network Operations Report Analysis - November 212 8

4. AIRPORT/TMA ATFM DELAYS 4.1. AIRPORT/TMA ATFM DELAY PER LOCATION Proportion of total ATFM delays 7% 6% 4% 3% 2% 1% 1179 1168 LONDON/HEATHROW SCHIPHOL_AMSTERDAM 969 PARIS ORLY 856 PARIS CH DE GAULLE Top 2 delay locations for Airport/TMA delays in November 212 72 686 653 MUENCHEN 2 OSLO/GARDERMOEN WIEN SCHWECHAT 522 517 The top 2 Airport/TMA delay locations generated 47.6% of the monthly total ATFM (network) delay. The top 5 Airport/TMA delay locations generated 24% of the monthly total ATFM (network) delay. 4.2. AIRPORT/TMA ATFM DELAY PER DELAY GROUPS ISTANBUL-ATATURK ZURICH 358 GENEVE COINTRIN 288 274 259 238 213 195 194 176 139 117 TEL AVIV/BEN GURION LONDON/GATWICK FRANKFURT MAIN MADRID BARAJAS TEGEL-BERLIN LONDON/CITY LISBOA AIRPORT INFRASTRUCTURE AIRPORT WEATHER AIRPORT ATC CAPACITY BRUSSELS NATIONAL MANCHESTER TENERIFE SUR Reasons for Airport/TMA delays in November 212 AIRPORT ATC CAPACITY AIRPORT INFRASTRUCTURE AIRPORT WEA THER 5.2% 1.7 % 37.1% 1 2 3 4 Airport/TMA delays accounted for 53% of all ATFM delays, mainly due to Airport Weather. Proportion of all Airport Weather delays 2 1 1 Top 1 delay locations for Airport Weather in November 212 16 LONDON/HEATHROW 969 PARIS ORLY 786 738 719 PARIS CH DE GAULLE SCHIPHOL_AMSTERDAM 588 37 288 213 211 Delays at London Heathrow, Paris Orly, CDG and Munich were mainly due to strong winds, fog and low visibility. Amsterdam and Oslo had some snow and fog. MUENCHEN 2 OSLO/GARDERMOEN WIEN SCHWECHAT GENEVE COINTRIN TEGEL-BERLIN FRANKFURT MAIN Proportion of all Airport Infrastructure delays Top 1 delay locations for Airport Infrastructure 2 55 434 in November 212 2 1 264 253 18 1 116 16 87 69 ISTANBUL-ATATURK ZURICH WIEN SCHWECHAT TEL AVIV/BEN GURION Limitations to optimum runway configurations at Zurich airport (due to environmental constraints) and at Istanbul Ataturk airport (due southerly winds) continued to cause significant delays. Runway configuration during recent security situation caused delay at Tel Aviv/Ben Gurion. Top 1 delay locations for Airport ATC Capacity Proportion of all Airport ATC Capacity delays 3 3 2 2 1 1 343 SCHIPHOL_AMSTERDAM LONDON/GATWICK LONDON/HEATHROW in November 212 16 98 87 TENERIFE SUR OSLO/GARDERMOEN LISBOA ISTANBUL-SABIHA SCHIPHOL_AMSTERDAM LISBOA 58 48 44 39 37 35 ATC capacity delays were mainly in Amsterdam airport. PARIS CH DE GAULLE FRANKFURT MAIN MADRID BARAJAS GENEVE COINTRIN ARRECIFE LANZAROTE 44 SA ALAM TEL AVIV/BEN GURION DNM Network Operations Report Analysis - November 212 9

4.3. AIRPORT/TMA ATFM DELAY PER FLIGHT Airport delay per flight (min) 1.2 1..8.6.4.2. 1. Monthly average Airport delay (min) per flight Last 12 months =.5 minutes.5.5.6.4.5 Average Airport/TMA delay per flight decreased from 1 minute in November 211 to.5 in November 212..5.5.5.4.4.5.5 Airport delays per flight (min) 1.8 1.6 1.4 1.2 1..8.6.4.2. Top 1 Airport delay per flight in November 212 YTD Situation 1.57 PARIS ORLY 1. 6 1. 1.94.95.94 SCHIPHOL_AMSTERDAM OSLO/GARDERMOEN LONDON/CITY WIEN SCHWECHAT LONDON/HEATHROW.82.77 GENEVE COINTRIN ZURICH.68.66 In November the top three airports with the highest delay per flight were Paris Orly, Amsterdam and Oslo airports. MUENCHEN 2 PARIS CH DE GAULLE 4.4. AIRPORT/TMA ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delays 6% 4% 3% 2% 1% 1635 LONDON/HEATHROW 1158 1146 ISTANBUL-ATATURK FRANKFURT MAIN 98 ZURICH 795 SCHIPHOL_AMSTERDAM Top 2 delay locations for year-to-date Airport/TMA delays 666 MUENCHEN 2 593 PARIS CH DE GAULLE 474 OSLO/GARDERMOEN 399 WIEN SCHWECHAT 327 34 31 3 269 LONDON/GATWICK PARIS ORLY MADRID BARAJAS GENEVE COINTRIN PALMA DE MALLORCA 189 182 165 163 161 125 BRUSSELS NATIONAL DUESSELDORF AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE The top 2 Airport/TMA delay locations generated 33.8% of the total ATFM (network) delay since the beginning of the year. The top 5 Airport/TMA delay locations generated 18.6% of the total ATFM (network) delay since the beginning of the year. 5. DAILY EVOLUTION ISTANBUL-SABIHA TEL AVIV/BEN GURION LISBOA HELSINKI-VANTAA AIRPORT ATC CAPACITY Average delay (min) per flight in November 212 3. In November 212, there were 2 days with an average delay per flight at or above 2 minutes: AIRPORT WEATHER AIRPORT INFRASTRUCTURE EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY 2.5 2. 1.5 1..5. 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 Sat 3rd Nov: The network was dominated by en-route ATC capacity delays in Canarias, Sevilla, Madrid, Barcelona and Brest ACCs. Some of this delay was due to traffic avoiding Lisbon ACC, which had en-route staffing delays (16% of all the network delays). Thu 15 th Nov: 71, of the Network delay was caused by the industrial action in Marseille ACC. The second main reason for delay was bad weather condition (fog) at Geneva, London City, Amsterdam and London Heathrow airports. Langen ACC also recorded significant en-route ATC capacity delays. DNM Network Operations Report Analysis - November 212 1

6. ALL AIR TRANSPORT DELAYS (Source: CODA) The analysis below is based on airline data provided to CODA by airlines (AO's). As the airline data collection for November 212 is not yet complete at the time of writing, this analysis covers the latest available 13-month period (October 211-October 212) and contains details on 64% of commercial flights in the ECAC region. ATFM delays reported by airlines are often lower than the ATFM delays calculated by the network manager (NM). ATFM delays of NM are the (flight) planned delays whereas the airlines report the actual experienced ATFM delay on departure. For instance, a flight with an ATFM delay may also have a handling delay absorbed within the ATFM delay. For the airline, a part of this delay is the ATFM delay and the rest is the handling delay. Average departure delay per flight in minutes 1 9 8 7 6 5 4 3 2 1 Breakdow n average delay per flight-oct 212,6 Average En- Route Delay/Flight,5 Average En- Route Delay/Flight NM reported En-Route ATFM delay Primary Delay (excl En-Route) 5, Average primary delay 9,2 Passenger experience Airline Reported En-Route ATFM Delay Reactionary delay Airline reported en-route ATFM delay in October 212 was.5 minutes per flight which is slightly lower than the NM reported average en-route ATFM delay of.6 minutes per flight. As airlines may assign multiple delay reasons for a delayed flight, some of the en-route ATFM delay may be attributed to other reasons if the other reason prevented the flight from obtaining a slot improvement. A common example is a NM reported enroute ATFM delay reported by airlines as a split between reactionary and en-route ATFM delay. According to airline reporting, in October 212 the average delay per flight for allcauses of delay was 9.2 minutes. The primary delay share of total all-causes delay was 54% (or 5. min/flight) of which enroute delays contributed.5 min/flt. The remaining were Reactionary delays, this counted for 46% or a contribution of 4.2 min/flight. 15 Average departure delay per flight 211/212 Average departure delay (min) per flight 1 5 2115 2116 2117 2118 2119 2111 21111 21112 2121 2122 2123 2124 2125 2126 2127 2128 2129 2121 Based on airline data, the reported share of reactionary delay minutes in October 212 was 46%. Both NM and airlines reported that en-route ATFM delays were below 1 minute per flight at.6 min/per flight and.5 min/per flight respectively. Average reactionary delay per flight (CODA) Average delay per flight Other Primary delay All Causes (CODA) Average ATFM en-route delay per flight (CODA) Average ATFM en-route delay per flight (NM reported) 1 % Percentage of delayed flights: ATFM & All Causes 25. Percentage of flights delayed on departure - ATFM DNM 8% 6% 4% 2% 2. 15. % 1. % 5.. Percentage of flights delayed on departure: All Causes The percentage of flights delayed by long ATFM restrictions (those exceeding 15 minutes and 3 minutes) remained at the same level in October 212 when compared to September 212. The percentage of flights delayed from all-causes (those exceeding 15 & 3 minutes) decreased both month-on-month and year on year. > 15min by ATFM Restrictions (NM ) > 3min by ATFM Restrictions (NM ) > 15min:All Causes (CODA) > 3min:All Causes (CODA) DNM Network Operations Report Analysis - November 212 11

7. ATFM SLOT ADHERENCE Average daily evolution of early and late flights 4 9. 35 8. 3 25 2 15 1 5 7. 6. 5. 4. 3. 2. 1.. In November the percentage of late non-compliant departures has further improved. The percentage of early departures has remained stable. Although the overall percentage of traffic departing within their Slot Tolerance Window (STW) is above the target (at least 8), there are many airports for which compliance can be improved. Following the general seasonal trend the absolute numbers of flights departing outside the STW has decreased. Compared to the same period in 211, the absolute figures show an overall improvement. 21111 21112 2121 2122 2123 2124 2125 2126 2127 2128 2129 2121 21211 Nº OF EARLY DEPARTURES Nº OF LA TE DEP A RTURES % EARLY DEPARTURES % LATE DEPARTURES The chart below shows the top 4 airports that have more than 3 regulated flights during the month with their average daily number and proportion of regulated flights that departed outside of the STW. Any airport above the red line is non-compliant with the ATFM slot adherence target (min 8) and non-compliant departures from Tel Aviv/Ben Gurion, Paris Orly, Marseille and Birmingham airports have wider network impact. 3 Proportion of regulated flights outside the Slot Tolerance Window in November 212 3 2 4 6 3 2 2 3 3 2 3 6 5 3 3 5 7 2 1 1 1 1 4 2 2 1 2 3 3 3 2 1 2 6 1 2 2 3 1 2 2 1 1 2 1 TEL AVIV/BEN PARIS ORLY SEILLE BIRMINGHAM ISTANBUL-ATATURK DUBLIN HELSINKI-VANTAA MANCHESTER LONDON/HEATHROW ZURICH TENERIFE SUR NICE PARIS CH DE LISBOA LONDON/GATWICK VENEZIA TESSERA BALE-MULHOUSE OTOPENI-INTL. SCHIPHOL PRAHA RUZYNE LYON SATOLAS MALAGA PORTO GENEVE COINTRIN ROME FIUMICINO TEGEL-BERLIN WARSZAWA/OKECIE ARRECIFE LAS PALMAS DUESSELDORF STUTTGART WIEN SCHWECHAT HAMBURG FRANKFURT MAIN KOELN-BONN MUENCHEN 2 BRUSSELS TOULOUSE BLAGNAC NUERNBERG COPENHAGEN 8. SIGNIFICANT EVENTS AND ISSUES 8.1. PLANNED EVENTS The significant events planned for the month of November 212 were mainly related to training for new ATM systems, to be deployed in the coming months. The training took place in: Vienna ACC, Budapest ACC, Chisinau ACC, Warsaw ACC and TMA, Bratislava ACC, Ljubljana ACC, Stockholm ACC. In all cases NO reductions in sector capacities were originally foreseen. Other events were shadow mode operations in Munich ACC and Karlsruhe ACC (estimated Low impact on Network operations despite sector capacity reductions of 1-2 and 2 respectively); Bratislava ACC (estimated Low impact on Network operations and no sector capacity reductions). 8.2. DISRUPTIONS European general day of industrial action on 14 November: Estimated 15 fewer flights localised in Spain, Portugal and France. No delay impact. Industrial Action at Marseille ACC 15 November: Caused 49, minutes of delay and an estimated 25 flight cancellations. Tel Aviv/Ben Gurion airport between 17-23 November: Capacity restrictions (limited opening hours and rate reductions) due to security situation in Israel. The situation had further ATC impact in Nicosia ACC. DNM Network Operations Report Analysis - November 212 12

8.3. OTHER CONSTRAINTS Staffing Issues at Lisbon ACC: ATC Staffing levels at Lisbon ACC continued to be a problem in the course of November. As well as high delays in Portugal, this issue had consequences also in Seville and Madrid ACCs with the re-routed traffic avoiding Portugal. Staffing Issues at Langen ACC: Although the situation has improved since the last month, ATC staffing levels and the corresponding en-route delay at Langen ACC continued to be an issue also in November. 9. NM ADDED VALUE 9.1 RRP DIRECT DELAY SAVINGS Average daily executed rerouting proposals NM proposed alternative routes to an average of 18 flights per day of which 9 were accepted. This saved 55 minutes of daily delay at a cost of 246nm extra mileage flown. This graph shows the actual daily averages for the previous 13 months period. Nr of executed RRPs 45 4 35 3 25 2 15 1 5 6 4 2-2 -4-6 -8-1 -12 Minutes / NM Nr of RRPs Delay Reduction (min) Route Extention (NM ) 9.2 FLIGHTS WITH DELAY > 3 Average daily flights > 3 minutes delay 45 4 35 3 25 2 15 1 5 318 162 116 422 35 311 217 22 219 225 125 252 186 Compared to November 211, the number of flights that had more than 3 mins of ATFM delay decreased by 41. (318 flights/day in November 211 to 186 flights/day in November 212). 54.3% of the reduction was at airports. AIRPORT/TMA EN-ROUTE DNM Network Operations Report Analysis - November 212 13