Airline On-time Performance Report Summary of Airline Arrival Performance for the Period May 1, 2014 through May 31, 2014 Published June 13, 2014 1
Abstract This FlightStats monthly On- Ime Performance Report compares the on- Ime arrival performance of scheduled passenger flights operated by the top airlines throughout various regions. The report summarizes the data by carrier and includes a breakdown of on- Ime, late, very late and excessively late arrivals and departures. Also included is the percentage of flights cancelled and diverted. Refer to each category secion for the flight status coverage of the airlines scheduled flights. Refer to the Appendix for definiion of delay classificaion, cancellaion calculaions, and the airline, and flight selecion criteria. Usage and ARribuIon You are free to re- publish the informaion in this report on your website, blog, or in printed material as long as you provide arribuion to FlightStats and a link to www.flightstats.com. Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informaion contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranies of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenial damages or financial loss caused by any person's reliance on the data. Company InformaIon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon 97204 USA Tel. +1 (503) 274-0938 Fax: +1 (503) 274-0939 Direct press inquiries to media@flightstats.com Visit the FlightStats website at www.flightstats.com. 2
Major International Airlines Rank Airline Sample Size On-time Cancelled Diverted 1 (SU) Aeroflot 15,130 91.18% 4.94% 1.67% 2.22% 0.38% 0.00% 6 (AB) Air Berlin 19,607 87.23% 8.19% 2.08% 2.50% 0.28% 0.00% 23 (AC) Air Canada 16,865 81.97% 9.36% 3.71% 4.88% 0.02% 0.07% 36 (CA) Air China 33,091 65.77% 12.63% 6.59% 14.91% 2.02% 0.10% 3 (UX) Air Europa 4,415 89.64% 5.29% 2.09% 2.98% 0.29% 0.00% 21 (AF) Air France 23,921 82.16% 10.52% 3.63% 3.68% 0.74% 0.01% 37 (AI) Air India 10,998 64.83% 16.51% 8.09% 10.57% 0.21% 0.00% 13 (NZ) Air New Zealand 4,705 85.28% 9.51% 2.35% 2.86% 0.34% 0.00% 12 (AZ) Alitalia 12,160 85.50% 8.85% 2.99% 2.64% 0.81% 0.01% 27 (AA) American 59,521 78.49% 7.82% 4.01% 9.68% 2.06% 0.00% 16 (NH) ANA 19,042 83.99% 11.20% 2.75% 2.05% 0.25% 0.00% 30 (OZ) Asiana 9,657 76.08% 14.51% 4.39% 5.01% 0.88% 0.01% 10 (OS) Austrian Airlines 6,212 86.11% 8.88% 2.56% 2.46% 1.74% 0.00% 31 (AV) AVIANCA 13,364 74.37% 11.93% 4.88% 8.79% 0.11% 0.01% 32 (BA) British Airways 25,518 72.74% 13.77% 5.72% 7.77% 0.53% 0.00% 40 (CX) Cathay Pacific 8,590 58.04% 14.55% 8.95% 18.39% 1.13% 0.07% 43 (CI) China Airlines 5,706 51.33% 20.79% 11.50% 16.37% 0.04% 0.00% 38 (MU) China Eastern 48,917 61.98% 13.98% 7.97% 16.02% 3.05% 0.05% 39 (CZ) China Southern 53,274 61.67% 12.17% 6.77% 19.28% 2.95% 0.11% 15 (DL) Delta 79,942 84.21% 6.83% 3.01% 5.75% 0.12% 0.20% 34 (MS) Egyptair 6,781 68.89% 12.90% 5.28% 12.30% 1.45% 0.63% 24 (EK) Emirates 12,337 81.55% 11.28% 4.15% 3.01% 0.15% 0.01% 41 (EY) Etihad 6,065 56.73% 20.76% 11.33% 11.18% 0.02% 0.00% 42 (BR) EVA Airways 4,389 52.77% 18.23% 10.91% 18.09% 0.39% 0.00% 4 (IB) Iberia 6,455 89.35% 6.61% 2.00% 2.03% 0.20% 0.00% 14 (JL) Japan Airlines 11,017 84.53% 10.66% 2.73% 2.01% 0.20% 0.07% 26 (9W) Jet Airways 8,828 78.89% 10.43% 4.91% 5.71% 0.09% 0.06% 9 (KL) KLM 11,623 86.64% 7.04% 2.82% 3.50% 0.07% 0.00% 22 (KE) Korean Air Lines 12,402 82.16% 12.54% 3.38% 1.91% 0.65% 0.02% 18 (LA) LAN 3,888 83.33% 7.87% 3.05% 5.75% 0.62% 0.00% 19 (LH) Lufthansa 34,254 83.32% 10.82% 3.26% 2.60% 0.40% 0.01% 25 (MH) Malaysia Airlines 15,429 80.16% 10.00% 3.88% 5.97% 1.84% 0.00% 7 (QF) Qantas 11,468 86.90% 7.96% 2.65% 2.48% 1.12% 0.01% 2 (SK) SAS 21,382 90.86% 5.46% 1.76% 1.91% 0.57% 0.00% 5 (SV) Saudi Arabian 10,906 87.31% 7.04% 2.35% 3.30% 0.07% 0.00% 11 (SQ) Singapore Airlines 7,720 85.60% 8.90% 2.45% 3.06% 0.54% 0.00% 17 (LX) SWISS 11,124 83.33% 11.38% 2.85% 2.43% 0.58% 0.00% 28 (JJ) TAM 20,960 78.45% 11.05% 4.86% 5.59% 1.31% 0.05% 35 (TP) TAP - Air Portugal 6,384 67.93% 15.06% 7.84% 9.15% 0.34% 0.02% 20 (TG) Thai Airways 6,818 83.19% 10.72% 3.29% 2.79% 1.11% 0.00% 33 (TK) Turkish Airlines 27,595 72.03% 16.33% 6.15% 5.48% 0.50% 0.00% 29 (UA) United 58,349 77.15% 7.93% 4.19% 10.23% 1.20% 0.50% 8 (VA) Virgin Australia Int'l 11,596 86.82% 7.33% 2.84% 3.01% 1.06% 0.00% Aggregate 798,40 5 76.54% 10.26% 4.44% 7.63% 1.05% 0.08% 3
North American Airlines Rank Airline Sample Size On-time Cancelled Diverted 13 (AC) Air Canada 16,865 81.97% 9.36% 3.71% 4.88% 0.02% 0.07% 38 (ZX) Air Georgian 3,218 66.03% 10.60% 6.12% 17.06% 0.00% 0.19% 27 (ZW) Air Wisconsin 15,842 75.80% 8.46% 4.34% 11.34% 3.40% 0.07% 6 (FL) Airtran 9,111 84.52% 7.50% 2.75% 5.18% 0.23% 0.04% 3 (AS) Alaska 14,642 89.18% 5.45% 1.77% 3.37% 0.79% 0.23% 23 (AA) American 59,521 78.49% 7.82% 4.01% 9.68% 2.06% 0.00% 30 (MQ) American Eagle 40,123 74.77% 9.52% 4.95% 10.76% 4.32% 0.00% 9 (9K) Cape Air 16,090 83.36% 9.16% 2.78% 4.58% 3.90% 0.12% 26 (RP) Chautauqua 7,147 76.24% 7.97% 4.31% 11.31% 1.67% 0.17% 17 (C5) CommutAir 4,340 80.35% 4.46% 2.70% 12.25% 4.42% 0.24% 15 (CP) Compass 5,704 81.62% 6.94% 3.39% 7.93% 2.72% 0.13% 8 (DL) Delta 79,942 84.21% 6.83% 3.01% 5.75% 0.12% 0.20% 32 (EV) ExpressJet 67,794 74.39% 7.46% 4.34% 13.47% 5.46% 0.34% 28 (7F) First Air 1,703 75.48% 7.35% 3.09% 11.37% 4.93% 2.72% 33 (F9) Frontier 7,785 74.21% 8.85% 4.82% 11.83% 0.58% 0.28% 36 (G7) GoJet 7,246 70.35% 7.83% 5.21% 16.23% 2.87% 0.38% 2 (HA) Hawaiian 7,015 92.93% 4.10% 1.07% 1.90% 0.19% 0.00% 1 (QX) Horizon 11,131 93.86% 3.49% 1.36% 1.23% 1.20% 0.05% 5 (QK) Jazz 22,186 84.75% 7.55% 2.69% 4.89% 0.00% 0.12% 20 (B6) Jetblue 25,674 79.10% 7.15% 3.75% 9.81% 2.03% 0.19% 16 (YV) Mesa 12,122 81.34% 6.15% 3.07% 9.20% 2.85% 0.23% 18 (KS) PenAir 1,833 80.06% 6.25% 3.21% 5.73% 4.80% 4.76% 14 (PDT) Piedmont 9,123 81.78% 7.62% 3.58% 6.89% 4.71% 0.14% 7 (9E) Pinnacle 23,269 84.27% 5.21% 2.83% 7.60% 1.90% 0.08% 29 (PD) Porter 5,178 75.43% 9.86% 4.92% 9.39% 4.58% 0.40% 10 (JIA) PSA 9,870 82.97% 7.53% 3.27% 6.10% 2.10% 0.13% 31 (YX) Republic 20,059 74.60% 9.12% 4.60% 11.48% 3.68% 0.21% 22 (S5) Shuttle America 10,228 78.54% 7.11% 3.51% 10.61% 5.48% 0.24% 24 (3M) Silver 4,770 77.54% 6.01% 3.97% 12.28% 2.35% 0.19% 21 (RS) Sky Regional 3,314 78.91% 7.12% 4.19% 9.57% 0.00% 0.21% 19 (OO) SkyWest 56,281 79.54% 7.49% 3.86% 8.92% 2.01% 0.20% 34 (WN) Southwest 101,715 73.82% 11.42% 5.63% 8.86% 0.65% 0.27% 35 (NK) Spirit 8,816 73.07% 8.57% 4.72% 13.42% 0.74% 0.23% 37 (AX) Tans States Airlines 5,342 69.87% 8.13% 4.77% 16.98% 4.94% 0.26% 25 (UA) United 58,349 77.15% 7.93% 4.19% 10.23% 1.20% 0.50% 11 (US) US Airways 40,235 82.84% 7.04% 3.30% 6.76% 0.94% 0.07% 12 (VX) Virgin America 5,124 82.43% 6.06% 3.42% 7.94% 0.16% 0.16% 4 (WS) Westjet 16,267 84.82% 8.74% 2.94% 3.39% 0.64% 0.12% Aggregate 814,974 77.58% 7.85% 3.85% 8.56% 1.97% 0.21% 4
European Airlines Rank Airline Sample Size On-time Cancelled Diverted 34 (A3) Aegean Airlines 4,809 82.71% 11.87% 3.12% 2.29% 0.17% 0.00% 29 (RE) Aer Arann Express 2,663 84.91% 8.17% 3.21% 3.71% 0.71% 0.00% 41 (EI) Aer Lingus 6,782 79.66% 12.33% 3.89% 4.10% 1.47% 0.01% 11 (SU) Aeroflot 15,130 91.18% 4.94% 1.67% 2.22% 0.38% 0.00% 21 (AB) Air Berlin 19,607 87.23% 8.19% 2.08% 2.50% 0.28% 0.00% 23 (XK) Air Corsica 1,834 86.93% 8.10% 1.87% 3.09% 1.09% 0.00% 16 (UX) Air Europa 4,415 89.64% 5.29% 2.09% 2.98% 0.29% 0.00% 39 (AF) Air France 23,921 82.16% 10.52% 3.63% 3.68% 0.74% 0.01% 15 (YW) Air Nostrum 6,359 89.65% 7.34% 1.69% 1.31% 0.44% 0.00% 8 (CT) Air One CityLiner 3,024 92.61% 4.79% 1.30% 1.30% 0.63% 0.00% 5 (BT) airbaltic 3,841 92.74% 5.03% 1.02% 1.21% 0.68% 0.00% 26 (AZ) Alitalia 12,160 85.50% 8.85% 2.99% 2.64% 0.81% 0.01% 25 (OS) Austrian Airlines 6,212 86.11% 8.88% 2.56% 2.46% 1.74% 0.00% 19 (CJ) BA CityFlyer 2,041 88.37% 6.14% 2.18% 3.32% 1.03% 0.00% 47 (BA) British Airways 25,518 72.74% 13.77% 5.72% 7.77% 0.53% 0.00% 44 (SN) Brussels Airlines 4,560 78.57% 13.98% 4.05% 3.39% 0.42% 0.00% 43 (DE) Condor Flugdienst 3,510 78.91% 11.23% 3.93% 5.93% 0.03% 0.00% 31 (OU) Croatia Airlines 2,455 83.53% 11.50% 2.81% 2.16% 0.08% 0.00% 20 (OK) CSA Czech Airlines 2,268 88.24% 6.94% 2.12% 2.65% 0.26% 0.04% 30 (U2) EasyJet 38,936 84.43% 7.87% 2.98% 4.71% 0.59% 0.00% 4 (AY) Finnair 3,912 93.01% 3.75% 1.03% 2.21% 0.54% 0.00% 22 (BE) flybe 10,936 87.11% 7.31% 2.57% 3.02% 1.29% 0.00% 18 (4U) Germanwings 7,262 88.56% 5.29% 1.85% 4.30% 0.30% 0.00% 17 (IB) Iberia 6,455 89.35% 6.61% 2.00% 2.03% 0.20% 0.00% 1 (I2) Iberia Express 2,322 95.47% 3.49% 0.47% 0.56% 0.09% 0.00% 24 (KL) KLM 11,623 86.64% 7.04% 2.82% 3.50% 0.07% 0.00% 10 (WA) KLM Cityhopper 8,209 91.82% 4.65% 1.82% 1.70% 0.50% 0.00% 36 (LO) LOT - Polish Airlines 4,813 82.67% 10.28% 3.67% 3.36% 0.39% 0.02% 33 (LH) Lufthansa 34,254 83.32% 10.82% 3.26% 2.60% 0.40% 0.01% 14 (CL) Lufthansa Cityline 11,284 89.68% 7.00% 1.71% 1.61% 0.78% 0.00% 28 (LG) Luxair 2,080 85.46% 10.06% 2.60% 1.88% 0.14% 0.00% 40 (ZB) Monarch Airlines 2,812 80.43% 8.65% 3.63% 7.30% 0.07% 0.00% 7 (ZN) NAYSA 2,274 92.64% 4.63% 1.28% 1.45% 0.18% 0.00% 27 (HG) Niki 2,459 85.46% 8.94% 2.12% 3.47% 0.41% 0.00% 13 (DY) Norwegian Air Shuttle 15,251 90.65% 5.25% 2.19% 1.92% 1.02% 0.00% 6 (OA) Olympic Air 3,101 92.73% 5.17% 0.58% 1.49% 0.13% 0.03% 5
European Airlines (continued) Rank Airline Sample Size On-time Cancelled Diverted 46 (PC) Pegasus Airlines 8,911 75.51% 14.82% 4.86% 4.81% 0.08% 0.00% 9 (FV) Rossiya 3,739 92.32% 4.52% 1.34% 1.82% 0.05% 0.00% 3 (S7) S7 Airlines 5,475 93.52% 2.77% 1.21% 2.50% 0.57% 0.00% 12 (SK) SAS 21,382 90.86% 5.46% 1.76% 1.91% 0.57% 0.00% 32 (LX) SWISS 11,124 83.33% 11.38% 2.85% 2.43% 0.58% 0.00% 49 (TP) TAP - Air Portugal 6,384 67.93% 15.06% 7.84% 9.15% 0.34% 0.02% 35 (UN) Transaero 4,895 82.69% 9.37% 3.36% 4.55% 0.37% 0.02% 37 (HV) Transavia 3,331 82.65% 7.27% 3.24% 6.84% 0.00% 0.00% 45 (U6) Ural Airlines 2,578 75.62% 9.12% 5.09% 10.18% 0.89% 0.00% 38 (UT) UTair Aviation 4,869 82.23% 9.18% 3.62% 4.98% 0.16% 0.00% 48 (VS) Virgin Atlantic 1,745 71.86% 13.52% 6.88% 7.74% 0.00% 0.00% 42 (VY) Vueling Airlines 13,538 79.12% 12.09% 4.15% 4.56% 0.33% 0.07% 2 (WF) Widerøe's 11,058 95.05% 3.16% 0.81% 0.98% 0.84% 0.00% Aggregate 418,121 84.57% 8.54% 2.91% 3.44% 0.54% 0.01% 6
Asia-Pacific Airlines Rank Airline Sample Size On-time Cancelled Diverted 10 (BX) Air Busan 2,474 88.45% 6.88% 2.89% 1.79% 0.65% 0.00% 35 (CA) Air China 33,091 65.77% 12.63% 6.59% 14.91% 2.02% 0.10% 36 (AI) Air India 10,998 64.83% 16.51% 8.09% 10.57% 0.21% 0.00% 6 (RLK) Air Nelson 4,983 90.04% 6.36% 1.78% 1.82% 0.90% 0.00% 18 (NZ) Air New Zealand 4,705 85.28% 9.51% 2.35% 2.86% 0.34% 0.00% 34 (AK) Airasia 12,900 66.39% 15.86% 8.36% 9.39% 0.57% 0.00% 43 (D7) AirAsia X 1,109 60.26% 20.15% 7.78% 11.81% 1.53% 0.00% 22 (NH) ANA 19,042 83.99% 11.20% 2.75% 2.05% 0.25% 0.00% 4 (EH) ANA Wings 7,643 90.88% 5.90% 1.77% 1.45% 0.43% 0.00% 30 (OZ) Asiana 9,657 76.08% 14.51% 4.39% 5.01% 0.88% 0.01% 3 (PG) Bangkok Airways 4,893 90.90% 4.82% 1.73% 2.55% 0.78% 0.00% 44 (CX) Cathay Pacific 8,590 58.04% 14.55% 8.95% 18.39% 1.13% 0.07% 45 (EU) Chengdu Airlines 2,202 56.49% 14.08% 7.90% 21.48% 0.00% 0.05% 41 (MU) China Eastern 48,917 61.98% 13.98% 7.97% 16.02% 3.05% 0.05% 42 (CZ) China Southern 53,274 61.67% 12.17% 6.77% 19.28% 2.95% 0.11% 55 (KN) China United 4,171 40.68% 16.44% 10.70% 32.01% 4.34% 0.18% 8 (EAG) Eagle Airways 3,029 89.33% 5.93% 1.76% 2.98% 2.51% 0.00% 25 (QFA) Eastern Australia Airlines 3,001 82.28% 10.04% 3.40% 4.28% 1.07% 0.00% 48 (BR) EVA Airways 4,389 52.77% 18.23% 10.91% 18.09% 0.39% 0.00% 46 (HU) Hainan Airlines 16,645 53.94% 16.90% 8.69% 20.33% 1.19% 0.13% 52 (KA) Hong Kong Dragon 4,883 45.61% 15.22% 10.54% 28.63% 2.29% 0.00% 15 (6E) IndiGo 15,213 85.97% 7.74% 2.91% 3.39% 0.00% 0.00% 33 (QZ) Indonesia AirAsia 3,909 69.69% 13.95% 7.01% 9.35% 1.51% 0.00% 1 (XM1) J-Air 5,269 93.85% 4.34% 1.05% 0.65% 0.63% 0.11% 14 (JC) JAL Express 6,633 86.73% 9.34% 2.55% 1.33% 0.23% 0.05% 5 (3X) Japan Air Commuter 4,699 90.52% 5.71% 1.88% 1.66% 2.77% 0.22% 21 (JL) Japan Airlines 11,017 84.53% 10.66% 2.73% 2.01% 0.20% 0.07% 27 (NU) Japan Transocean 2,193 82.02% 12.69% 3.82% 1.47% 0.82% 0.00% 29 (9W) Jet Airways 8,828 78.89% 10.43% 4.91% 5.71% 0.09% 0.06% 24 (S2) JetKonnect 3,803 82.49% 8.50% 3.49% 5.52% 0.42% 0.00% 16 (JQ) Jetstar Airways 8,561 85.63% 6.95% 3.03% 4.38% 1.07% 0.00% 49 (HO) Juneyao Airlines 5,219 51.99% 16.34% 9.82% 21.70% 0.67% 0.15% 26 (KE) Korean Air Lines 12,402 82.16% 12.54% 3.38% 1.91% 0.65% 0.02% 28 (MH) Malaysia Airlines 15,429 80.16% 10.00% 3.88% 5.97% 1.84% 0.00% 11 (NZM) Mount Cook Airlines 2,808 86.95% 6.86% 2.78% 3.41% 3.92% 0.00% 20 (DD) Nok Air 4,232 85.03% 6.56% 3.56% 4.85% 1.68% 0.00% 56 (PK) Pakistan Intl Airlines 2,850 37.97% 16.05% 11.51% 34.32% 4.91% 0.15% 38 (PR) Philippine Airlines 2,609 63.87% 13.85% 8.71% 13.54% 1.46% 0.04% 12 (QF) Qantas 11,468 86.90% 7.96% 2.65% 2.48% 1.12% 0.01% 7 (ZL) Regional Express 5,390 90.02% 5.08% 1.60% 3.30% 0.39% 0.00% 54 (SC) Shandong Airlines 11,237 44.74% 20.33% 10.78% 23.99% 1.39% 0.15% 50 (FM) Shanghai Airlines 7,960 49.88% 16.62% 10.01% 23.39% 3.64% 0.09% 7
Asia-Pacific Airlines (Continued) Rank Airline Sample Size On-time Cancelled Diverted 51 (ZH) Shenzhen 15,169 45.90% 15.63% 9.38% 28.91% 3.23% 0.19% 39 (3U) Sichuan 12,431 63.29% 12.91% 7.39% 16.26% 0.24% 0.15% 17 (SQ) Singapore Airlines 7,720 85.60% 8.90% 2.45% 3.06% 0.54% 0.00% 31 (BC) Skymark Airlines 3,949 71.82% 17.28% 5.72% 5.18% 0.35% 0.00% 47 (9C) Spring Airways 6,139 53.36% 12.74% 8.81% 25.01% 3.88% 0.07% 9 (SSQ) Sunstate Airlines 5,267 89.21% 5.58% 2.53% 2.66% 1.59% 0.02% 2 (FD) Thai AirAsia 6,491 92.39% 4.86% 1.39% 1.36% 1.39% 0.00% 23 (TG) Thai Airways 6,818 83.19% 10.72% 3.29% 2.79% 1.11% 0.00% 37 (GS) Tianjin Airlines 11,514 64.65% 14.94% 7.62% 12.65% 3.22% 0.13% 40 (GE) TransAsia Airways 3,630 62.54% 19.64% 7.66% 10.16% 1.82% 0.00% 19 (XR) Virgin Australia 2,605 85.22% 7.43% 2.57% 4.78% 1.31% 0.00% 32 (DJ) Virgin Australia 64 70.31% 20.31% 6.25% 3.12% 0.00% 0.00% 13 (VA) Virgin Australia Int'l 11,596 86.82% 7.33% 2.84% 3.01% 1.06% 0.00% 53 (MF) Xiamen 15,419 45.38% 16.54% 10.97% 27.02% 0.84% 0.08% Aggregate 521,137 68.72% 11.98% 5.86% 11.78% 1.61% 0.06% 8
Latin American Airlines Rank Airline Sample Size On-time Cancelled Diverted 4 (P5) Aero Republica 2,431 86.94% 8.86% 2.55% 1.65% 0.12% 0.00% (AR) Aerolineas 15 Argentinas 4,756 72.07% 10.89% 5.36% 11.68% 3.87% 0.00% 10 (AM) Aeromexico 6,996 77.70% 11.94% 4.73% 5.60% 0.51% 0.03% 16 (5D) Aeroméxico Connect 11,526 67.06% 12.83% 6.58% 13.52% 2.13% 0.02% 14 (AU) Austral 3,402 72.85% 11.18% 4.83% 11.08% 5.06% 0.06% 12 (AV) AVIANCA 13,364 74.37% 11.93% 4.88% 8.79% 0.11% 0.01% 13 (O6) Avianca Brazil 3,650 74.10% 12.95% 6.37% 6.59% 0.58% 0.00% 5 (LR) Avianca Costa Rica 1,623 86.56% 7.95% 2.34% 3.14% 0.06% 0.00% 1 (CM) Copa Airlines 7,655 90.18% 6.27% 1.69% 1.87% 0.14% 0.00% 7 (LA) LAN 3,888 83.33% 7.87% 3.05% 5.75% 0.62% 0.00% 11 (4C) LAN Colombia 3,804 74.91% 13.10% 5.70% 6.28% 1.29% 0.00% 2 (LU) LAN Express 2,805 89.69% 4.88% 1.60% 3.72% 2.17% 0.11% 3 (LP) Lan Peru 5,465 88.42% 6.57% 2.17% 2.84% 0.62% 0.00% 6 (TA) Taca 4,082 85.03% 8.08% 2.40% 4.39% 0.00% 0.10% 9 (JJ) TAM 20,960 78.45% 11.05% 4.86% 5.59% 1.31% 0.05% 8 (G3) VRG Linhas Aereas 17,440 81.92% 9.90% 3.58% 4.60% 1.90% 0.00% Aggregate 113,847 77.87% 10.21% 4.21% 6.40% 1.29% 0.02% 9
Middle East and Africa Airlines Rank Airline Sample Size On-time Cancelled Diverted 5 (4Z) Airlink 1,246 87.70% 7.61% 2.59% 2.10% 0.80% 0.00% 2 (MN) Comair 1,029 88.43% 7.12% 1.78% 2.67% 1.75% 0.00% 15 (MS) Egyptair 6,781 68.89% 12.90% 5.28% 12.30% 1.45% 0.63% 17 (LY) El Al 2,445 52.96% 23.27% 11.91% 11.86% 1.06% 0.00% 9 (EK) Emirates 12,337 81.55% 11.28% 4.15% 3.01% 0.15% 0.01% 10 (ET) Ethiopian Airlines 4,545 78.38% 9.91% 4.78% 6.92% 0.55% 0.00% 16 (EY) Etihad 6,065 56.73% 20.76% 11.33% 11.18% 0.02% 0.00% 11 (FZ) flydubai 3,811 77.75% 13.59% 4.68% 3.97% 0.21% 0.00% 4 (GF) Gulf Air 3,959 87.85% 7.34% 2.30% 2.51% 1.29% 0.00% 7 (KQ) Kenya Airways 3,899 84.48% 6.32% 3.00% 6.14% 3.49% 0.05% (ME) Middle East 8 Airlines 1,619 84.06% 10.62% 2.90% 2.04% 0.00% 0.37% 13 (QR) Qatar Airways 9,190 75.41% 12.45% 5.70% 6.44% 0.12% 0.00% 12 (RJ) Royal Jordanian 3,244 77.31% 12.28% 4.83% 5.58% 1.63% 0.00% 6 (SV) Saudi Arabian 10,906 87.31% 7.04% 2.35% 3.30% 0.07% 0.00% 1 (SA) South African 4,462 89.92% 6.17% 2.04% 1.84% 0.16% 0.02% (XZ) South African 3 Express 1,012 87.98% 4.81% 2.61% 4.51% 1.38% 0.10% 14 (TK) Turkish Airlines 27,595 72.03% 16.33% 6.15% 5.48% 0.50% 0.00% Aggregate 104,145 76.23% 12.49% 5.06% 5.57% 0.60% 0.05% 10
Top 10 Lists Major InternaIonal Airlines Rank Airline On- Time 1 (SU) Aeroflot 91.18% 2 (SK) SAS 90.86% 3 (UX) Air Europa 89.64% 4 (IB) Iberia 89.35% 5 (SV) Saudi Arabian 87.31% 6 (AB) Air Berlin 87.23% 7 (QF) Qantas 86.90% 8 (VA) Virgin Australia Int'l 86.82% 9 (KL) KLM 86.64% 10 (OS) Austrian Airlines 86.11% North American Airlines Rank Airline On- Time 1 (QX) Horizon 93.86% 2 (HA) Hawaiian 92.93% 3 (AS) Alaska 89.18% 4 (WS) Westjet 84.82% 5 (QK) Jazz 84.75% 6 (FL) Airtran 84.52% 7 (9E) Pinnacle 84.27% 8 (DL) Delta 84.21% 9 (9K) Cape Air 83.36% 10 (JIA) PSA 82.97% European Airlines Rank Airline On- Time 1 (I2) Iberia Express 95.47% 2 (WF) Widerøe's 95.05% 3 (S7) S7 Airlines 93.52% 4 (AY) Finnair 93.01% 5 (BT) airbaltic 92.74% 6 (OA) Olympic Air 92.73% 7 (ZN) NAYSA 92.64% 8 (CT) Air One CityLiner 92.61% 9 (FV) Rossiya 92.32% 10 (WA) KLM Cityhopper 91.82% Asia- Pacific Airlines Rank Airline On- Time 1 (XM1) J-Air 93.85% 2 (FD) Thai AirAsia 92.39% 3 (PG) Bangkok Airways 90.90% 4 (EH) ANA Wings 90.88% 5 (3X) Japan Air Commuter 90.52% 6 (RLK) Air Nelson 90.04% 7 (ZL) Regional Express 90.02% 8 (EAG) Eagle Airways 89.33% 9 (SSQ) Sunstate Airlines 89.21% 10 (BX) Air Busan 88.45% LaIn American Airlines Rank Airline On- Time 1 (CM) Copa Airlines 90.18% 2 (LU) LAN Express 89.69% 3 (LP) Lan Peru 88.42% 4 (P5) Aero Republica 86.94% 5 (LR) Avianca Costa Rica 86.56% 6 (TA) Taca 85.03% 7 (LA) LAN 83.33% 8 (G3) VRG Linhas Aereas 81.92% 9 (JJ) TAM 78.45% 10 (AM) Aeromexico 77.70% Middle East & Africa Airlines Rank Airline On- Time 1 (SA) South African 89.92% 2 (MN) Comair 88.43% 3 (XZ) South African Express 87.98% 4 (GF) Gulf Air 87.85% 5 (4Z) Airlink 87.70% 6 (SV) Saudi Arabian 87.31% 7 (KQ) Kenya Airways 84.48% 8 (ME) Middle East Airlines 84.06% 9 (EK) Emirates 81.55% 10 (ET) Ethiopian Airlines 78.38% 11
Appendix DefiniIons of Delays The following terms are used to describe and categorize the magnitude of flight delays: On- 5me A flight is considered on- Ime if it arrives or departs at the gate less than 15 minutes aler the scheduled gate Ime. A flight is classified as late if it arrives or departs at the gate delayed from 15 to 29 minutes aler scheduled gate Ime. Very late includes flights that arrive or depart at the gate from 30 to 44 minutes aler the scheduled gate Ime. includes flights that arrive or depart at the gate 45 minutes or more aler the scheduled gate Ime. Sample Size, CancellaIons, and Flight CompleIons Sample Size Sample size data is a count of the number of flights for which FlightStats was able to capture gate departure, arrival or cancellaion data. On- 5me & Delay Calcula5ons The calculaion of on- Ime and delayed flight percentages include only those flights that were completed and for which FlightStats was able to collect final status (represented by Sample Size). Cancelled flights are not included in the delay calculaions by subtracing the number of cancellaions from Sample Size before calculaing on- Ime percentage. Cancella5on For the purposes of calculaing cancelaion percentages the number of cancelled flights is divided by the Sample Size. Carrier SelecIon Criteria Carrier flight performance is assessed only for airlines where FlightStats can accurately determine the flight status gate data on a significant percentage of the scheduled passenger flights (no charter or unscheduled passenger flights, or cargo flights are considered). Typically 80% coverage is needed to for a carrier to be included in the analysis with coverage olen in the upper 90% range. 12