Turbulence injury, Boeing , G-BNLS, April 1, 2002

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Turbulence injury, Boeing 747-400, G-BNLS, April, 2002 Micro-summary: This Boeing 747-400 had an encounter with turublence, injuring one passenger. Event Date: 2002-04-0 at 2005 EST Investigative Body: (NTSB), USA Investigative Body's Web Site: http://www.ntsb.gov/ Cautions:. Accident reports can be and sometimes are revised. Be sure to consult the investigative agency for the latest version before basing anything significant on content (e.g., thesis, research, etc). 2. Readers are advised that each report is a glimpse of events at specific points in time. While broad themes permeate the causal events leading up to crashes, and we can learn from those, the specific regulatory and technological environments can and do change. Your company's flight operations manual is the final authority as to the safe operation of your aircraft! 3. Reports may or may not represent reality. Many many non-scientific factors go into an investigation, including the magnitude of the event, the experience of the investigator, the political climate, relationship with the regulatory authority, technological and recovery capabilities, etc. It is recommended that the reader review all reports analytically. Even a "bad" report can be a very useful launching point for learning. 4. Contact us before reproducing or redistributing a report from this anthology. Individual countries have very differing views on copyright! We can advise you on the steps to follow. Aircraft Accident Reports on DVD, Copyright 2006 by Flight Simulation Systems, LLC All rights reserved. www.fss.aero

Aircraft Registration Number: G-BNLS Occurrence Date: Occurrence Type: 04/0/2002 Accident Most Critical Injury: Serious Investigated By: NTSB Location/Time Nearest City/Place Atlantic Ocean Zip Code Local Time Time Zone AO 2005 EST Airport Proximity: Off Airport/Airstrip Aircraft Information Summary Aircraft Manufacturer Boeing Distance From Landing Facility: Model/Series 747-400 Direction From Airport: Type of Aircraft Sightseeing Flight: No Narrative Brief narrative statement of facts, conditions and circumstances pertinent to the accident/incident: Air Medical Transport Flight: On April, 2002, about 2005 eastern standard time, a Boeing 747-400, G-BNLS, operated by British Airways as flight 24, was not damaged when it encountered turbulence shortly after takeoff from Boston/General Edward Lawrence Logan International Airport (BOS), Boston Massachusetts. The 2 certificated airline transport pilots, 5 flight attendants, and 96 passengers were not injured. One passenger sustained serious injuries. Visual meteorological conditions (VMC) prevailed and an instrument flight rules (IFR) flight plan was filed for the flight destined for London-Heathrow Airport (LHR), London, England. The scheduled international passenger flight was conducted under 4 CFR Part 29. In a written statement, the flight crew reported that 20 minutes after departure they encountered "moderate turbulence" while climbing through flight level (FL) 350, to their assigned altitude of FL 370. Several minutes later, they requested a descent from air traffic control to FL 330 to maneuver around the turbulence. During the descent, a flight attendant informed the flight crew that a passenger fell during the turbulence encounter and broke her right ankle. The flight crew then initiated a return to Boston, and landed without further incident. After landing, the passenger was transported to the hospital and the airplane was inspected for damage. When no damage was observed, the flight departed again at 224, and continued to London uneventfully. The flight crew reported that windshear advisories had been issued at Boston prior to their departure; however, no turbulence was forecasted for their route of flight. The seat belt sign was illuminated for the entire fight. According to flight attendant interviews conducted by British Airways, the flight conditions were described as "fairly smooth" and the seat belt sign was illuminated as they prepared for the in-flight service. About 20-30 minutes into the flight, the airplane "shook briefly" and experienced a "sudden jolt." During the encounter, a passenger from seat 7J was returning to her seat from the lavatory, when she fell and was injured. A flight attendant administered first aid to the passenger and notified the flight crew of the injury. The flight crew then informed the flight attendants and passengers that the flight would be returning to Boston. The weather reported at Boston, at 954, included wind from 270 degrees at 8 knots, gusting to 3 knots, 0 miles visibility, clear skies, temperature 8 degrees Celsius, dewpoint -3 degrees Celsius, and altimeter setting 29.80 in Hg. No - Page

Occurrence Date: 04/0/2002 Landing Facility/Approach Information Airport Name Airport ID: Airport Elevation Runway Used Runway Length Runway Width Ft. MSL Runway Surface Type: Unknown Runway Surface Condition: Unknown Type Instrument Approach: Unknown VFR Approach/Landing: Unknown Aircraft Information Aircraft Manufacturer Boeing Model/Series 747-400 Serial Number 24629 Airworthiness Certificate(s): Transport Landing Gear Type: Retractable - Tricycle Homebuilt Aircraft? No Number of Seats: 29 Engine Type: Turbo Jet - Aircraft Inspection Information Type of Last Inspection Continuous Airworthiness - Emergency Locator Transmitter (ELT) Information Certified Max Gross Wt. Engine Manufacturer: Rolls-Royce Date of Last Inspection 03/2002 270000 LBS Number of Engines: 4 Model/Series: Rated Power: RB2-524H 59500 LBS Time Since Last Inspection Hours Airframe Total Time Hours ELT Installed? Yes ELT Operated? No ELT Aided in Locating Accident Site? No Owner/Operator Information Registered Aircraft Owner Street Address BRITISH AIRWAYS Operator of Aircraft Same as Reg'd Aircraft Owner City London Street Address Same as Reg'd Aircraft Owner City Zip Code Zip Code Operator Does Business As: - Type of U.S. Certificate(s) Held: Air Carrier Operating Certificate(s): Foreign Operation Operator Designator Code: BRAF Operating Certificate: Operator Certificate: Regulation Flight Conducted Under: Part 29: Foreign Type of Flight Operation Conducted: Scheduled; International; Passenger/Cargo - Page 2

First Pilot Information Name Occurrence Date: 04/0/2002 City Date of Birth Age On File On File On File 48 Sex: M Seat Occupied: Left Principal Profession: Civilian Pilot Certificate Number: On File Certificate(s): Airline Transport Rating(s): Multi-engine Land Rotorcraft/Glider/LTA: None Instrument Rating(s): Instructor Rating(s): Type Rating/Endorsement for Accident/Incident Aircraft? Yes Current Biennial Flight Review? Medical Cert.: Unknown Medical Cert. Status: Date of Last Medical Exam: - Flight Time Matrix All A/C This Make and Model Single Engine Mult-Engine Night Actual Instrument Simulated Rotorcraft Glider Lighter Than Air Total Time 3200 3500 Pilot In Command(PIC) Instructor Last 90 Days Last 30 Days Last 24 Hours Seatbelt Used? Yes Shoulder Harness Used? Yes Toxicology Performed? No Second Pilot? Yes Flight Plan/Itinerary Type of Flight Plan Filed: IFR Departure Point Airport Identifier Departure Time Time Zone Boston MA BOS 920 EST Destination Airport Identifier London LHR Type of Clearance: Type of Airspace: IFR Class E Weather Information Source of Briefing: Company Method of Briefing: In Person - Page 3

Occurrence Date: 04/0/2002 Weather Information WOF ID Observation Time Time Zone WOF Elevation WOF Distance From Accident Site Direction From Accident Site BHB 955 EDT 83 Ft. MSL NM Deg. Mag. Sky/Lowest Cloud Condition: Ft. AGL Condition of Light: Night Lowest Ceiling: Broken 4300 Ft. AGL Visibility: 0 SM Altimeter: 29.52 "Hg Temperature: 5 C Dew Point: 3 C Wind Direction: 230 Density Altitude: -77 Ft. Wind Speed: 7 Gusts: Weather Condtions at Accident Site: Visual Conditions Visibility (RVR): Ft. Visibility (RVV) SM Intensity of Precipitation: Restrictions to Visibility: None Type of Precipitation: None Accident Information Aircraft Damage: None Aircraft Fire: None Aircraft Explosion None Classification: Foreign Reg./Foreign Soil - Injury Summary Matrix First Pilot Second Pilot Student Pilot Flight Instructor Check Pilot Flight Engineer Cabin Attendants Fatal Serious Minor None TOTAL Other Crew 5 5 Passengers 96 97 - TOTAL ABOARD - 23 24 Other Ground - GRAND TOTAL - 23 24 - Page 4

Occurrence Date: 04/0/2002 Administrative Information Investigator-In-Charge (IIC) Jill M. Andrews Additional Persons Participating in This Accident/Incident Investigation: Jack Donahue Aviation Safety Inspector Federal Aviation Administration Boston, MA 0228 - Page 5