GarudaMiles Award Fare Rules Dear Partners, Herewith to inform GarudaMiles Award Fare Rules those will effective on 22 Sept, 2014. A. Mileage 1. GarudaMiles member fly in GA flight a. Table 1 Domestic Redemption Table Flown Distance (Miles) Group A 1-250 Group B 251-500 Group C 501-750 Group D 751-1000 Group E 1001-1500 Group F 1501-2000 Group G 2001-2500 Economy Award Economy Award at Peak Season Executive Award Upgrade Award From Economy to Executive Class 4,000 5,000 7,000 2,000 8,000 10,000 14,000 5,000 14,000 17,000 25,000 8,000 18,000 22,000 32,000 10,000 24,000 30,000 43,000 14,000 28,000 28,000 50,000 16,000 34,000 34,000 61,000 20,000 *One way value
b. Table 2 International Redemption Table Flown Distance (Miles) Group A 1-1000 Group B 1001-1500 Group C 1501-2000 Group D 2001-2500 Group E 2501-3000 Group F 3001-4000 Group G 4001-6000 Group H 6001-8000 Economy Award Executive Award First Class Award (miles) Upgrade Award From Economy to Executive Class Upgrade Award From Executive to First Class 12,500 22,500-7,500-15,000 27,000-9,000-20,000 36,000-12,000-25,000 45,000-15,000-30,000 54,000 75,000 18,000 47,000 35,000 63,000 90,000 21,000 54,000 40,000 72,000 105,000 24,000 63,000 50,000 90,000 150,000 30,000 100,000 *One way value c. Table 3 GarudaMiles member fly in Airline Partner. Distance (miles) Economy Award Business Award 1-1000 (Group A) 15.000 25.000 1001-1500 (Group B) 17.500 30.000 1501-2000 (Group C) 22.500 37.500 2001-2500 (Group D) 27.500 47.500 2501-3000 (Group E) 32.500 57.500 3001-4000 (Group F) 37.500 67.500 4001-6000 (Group G) 42.500 75.000 6001-8000 (Group H) 52.500 95.000 8001-10000 (Group I) 57.500 100.000 10001-12000 (Group J) 62.500 110.000 12001-14000 (Group K) 67.500 115.000 14001-16000 (Group L) 72.500 120.000 *One way value
d. Table 4 GarudaMiles member fly in Citilink (QG) No Distance (miles) Route Redemption on QG Flights (miles) 1 SUB-DPS 3000 Group A 2 BTH-PKU 3000 TPM (1-250 miles) 3 CGK-TJQ 3000 4 HLP-SRG 6000 5 SUB-LOP 6000 6 HLP-JOG 6000 7 BTH-PLM 6000 8 CGK-PGK 6000 9 BTH-PDG 6000 Group B TPM 10 SUB-BDJ 6000 (251-500 miles) 11 CGK-BKS 6000 12 CGK-DJB 6000 13 MES-BTH 6000 14 CGK-SUB 6000 15 HLP-MLG 6000 16 SUB-UPG 6000 17 SUB-BPN 9000 18 DPS-BDO 9000 19 CGK-BTH 9000 Group C TPM 20 CGK-PDG 9000 (501-750 miles) 21 CGK-BDJ 9000 22 CGK-DPS 9000 23 BPN-JOG 9000 24 SUB-KOE 12000 25 CGK-BPN 12000 26 Group D TPM SUB-BTH 12000 27 (751-1000 miles) CGK-MES 12000 28 CGK-UPG 12000 29 BDO-KNO 12000 *One way value
B. Fare Basis I. Table 5 Fare Basis Table For GA Flight Fare Basis X/BP00N1 (Economy Class) O/BP00N1 (Business Class) R/BP00N1 (Firsct Class) II. Table 6 Fare Basis Table for cooperation between Garuda Indonesia and Airline partners No Airline Fare Basis NBP00N1/Y (Coral Economy class) 1 GA-EY IBP00N1/J (Pearl Business class) OBP00N1/F (Diamond First class) 2 GA-QG J/BP00N1 (Economy Class) X7BP (Economy class) 3 GA-9W D7BP (Business class) R7BP (First class) 4 YSM (Economy class) GA-SkyTeam CSM (Business class) members and NH FSM (First class) III. Table 7 : Booking Class for redemption on Partner No Airline Booking Class N > Economy class 1 EY I > Business class O > First class 2 QG J > Economy class X > Economy class 3 9W D > Business class R > First class 4 X > Economy class GA-SkyTeam O > Business class members R > First class X > Economy class 5 NH I > Business class O > First class
C. Rules I. Award A free ticket that can be claimed by redeeming Award Miles, and which can be used by the respective GarudaMiles member or given to another person. Rule application Eligibility GA award ticket in domestic and international route 1. Eligibility Applicable for GarudaMiles Member Not permitted for : A. Unaccompanied child 2-7 years B. Unaccompanied infant 2. Documents A. Completed Award Order form B. Copy of GarudaMiles membership card C. Copy of ID card (KTP, passport or other ID) D. A power of attorney (original) if member can t come to GA SO/TO along with copy of ID of the person who represent GarudaMiles member Flight application Advance reservation And ticketing Valid for - GA Flight - QG Flight - 9W Flight - SkyTeam members Air Flight - Etihad Airways Flight - NH Flight Not Valid For : Code Share Flight A. Reservation A.1. Passenger name on reservation should be identical With which written in their passport (international route). A.2. For GA sector : booking class should refer to The first digit of the fare basis. For other carrier sector : booking class refers to Tabel (7). A.3. Booking must be confirmed on the entire journey. A.4. Booking must be made in GA call center or GA office. B. ing B.1. GA ticketing time limit procedures must apply. B.2. Not valid before (NVB) and not valid after (NVA) Boxes must be fulfilled upon ticketing.
B.3. must be issued in accordance with the Booking class at the reservation. B.4. must be used in sequence. B.5. Lost or stolen paper ticket should be on passenger's Responsibility. Replacement or refund of the Lost or stolen ticket will refer to GA regulation. B.6. Valid only for GA documents (paper ticket And or electronic ticket. B.7. ing must be in GA office. Minimum stay Maximum stay Stopover Combinations No restriction Refer to ticket validity validity 12 months from date of issued Refer to flight routing Class combination within award ticket : permitted EXAMPLE : JKT DPS O CLASS JKT X CLASS CLASS COMBINATION WITH PAYING TICKET : NOT PERMITTED EXAMPLE : JKT DPS M CLASS JKT X CLASS not permitted ROUTE COMBINATION : PERMITTED EXAMPLE : JKT SIN // KUL JKT ROUTE AND CLASS COMBINATION : PERMITTED EXAMPLE : DPS MEL X CLASS // SYD DPS O CLASS
Combination with other carrier using award ticket : Permitted Combination with other carrier using paying ticket : Not permitted Combination within domestic and international route by GA : Permitted EXAMPLE : JKT DPS O CLASS TYO O CLASS Surcharges Sales restriction A. Taxes, fees and charges must be Collected accordingly B. Valid publication of TFC is provided separately Sales restriction For issued in GA sales office only Extend ticket validity not permitted Penalties Endorsement A. Refund/redeposit A.1. Refund/redeposit : permitted in GA office only. A.2. Redeposit fee : 20% (twenty percent) of the total mileage will be subject to the deduction. A.3. Refund/redeposit not permitted for : A.3.a. Expired ticket. A.3.b. used out of sequence A.3.c. Manually altered and damaged ticket A 3.d Award has commenced on at least one sector of the travel itinerary. B. Rebooking after ticketing permitted with penalty 10% from total mileage redeemed. C. Reroute not permitted D. Reissued permitted, in cause of rebooking. validity refers to original ticket. E. Upgrading within award ticket not permitted. Example from X class to O class (not permitted). Permitted to endorse for irregularities.
II. Upgrade Award Rules Upgrade Award : A facility that can be claimed by redeeming Award Miles for a flight class upgrade from an Economy class to an Executive class, which can be used by the respective GarudaMiles member or given to another person. Upgrading by using GA mileage 1. Requirements Purchase an Economy class ticket or Executive Class for your desired destination and departure date. Make sure that you have enough Award Miles in your account for upgrade from Economy Class to an Executive class or from Executive Class to First Class on your intended flight. Contact Garuda Indonesia Call Center on +62 21 23519999 or 0 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight. Complete the Award Upgrade Order Form available at garudamiles.com or at any Garuda Indonesia Sales Office. Submit the completed form, along with the original Economy class ticket, your GarudaMiles membership card and a copy of your ID (KTP, passport or other photos ID) to Garuda Indonesia Sales Office. You can pick up the Upgrade Award ticket at the Garuda Indonesia Sales Office where you submitted your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original) along with document required above & also copy of his/her ID. 2. Upgrading applicable for paying ticket in Y/B/M/K/N class to O class using GA mileage. Upgrading applicable for paying ticket in J/C class to R class using GA mileage. Flight Classes other than mentioned above must be changed into eligible flight classes with additional charges based on ticket regulation. Upgrade Award is not applicable for upgrading Economy Class to First Class. Upgrade Award is applicable to up 1 class of service above. From Economy Class to Executive Class & from Executive Class to First Class. Upgrading with change date/flight, passenger will be imposed with rebooking fee (if any). No value ticket/free ticket (example free ticket from buy one get one free ticket) not permitted to upgrade. The changes must be made in same PNR. Example : Passenger holds ticket route SYD-DPS-SYD. Upgrade to business using mileage with change date/flight.
First, charge passenger with rebooking fee if any (AUD 100 for SWP RSP in outbound flight) Then upgrade to business compartment using mileage point. Booking can be made for desire date on O class without has to change the original date of the economy ticket on reservation 3. validity refers to the original ticket validity. 4. Refund case for upgraded sector refers to the original ticket and redeposit the redeem mileage. Example : A. JKT JOG M CLS UPGRADE TO O CLS --> O CLS JKT M CLS M CLS Refund for unused ticket : M class RSP less applicable fee Redeposit redeem mileage less 20% B. JKT JOG M CLS FLOWN JKT M CLS UPGRADE TO O CLASS O CLS Refund for unsed ticket : Deduct from applicable M class oneway fare, less applicable fee Redeposit redeem mileage less 20% 5. Rebooking for upgrading sector will be charged 10% of mileage for upgrading. Thank you for your kind attention and cooperation. Regards, PT. Garuda Indonesia (Persero) Tbk. Branch Office Semarang 1st Floor, BPD Jateng Building 142, Jl. Pemuda Semarang 50132 Indonesia Phone : +6224 351 7007 Fax : +6224 351 2525 Email : marketingsalesbosrg@garuda-indonesia.com Ref : PIN Nr. : 086/2014 Fan Page : Garuda Indonesia Branch Office Semarang GA_Semarang