Non Revenue Water in South Africa and tools to support improvements

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Non Revenue Water in South Africa and tools to support improvements JN BHAGWAN

History of WRC activity Late 80 s attention towards water consumption GJ Malan : water consumption and savings in apartment buildings Castle Brass holdings : Water Loss analysis in municipal distribution systems CSIR : Testing of data logging equipment SABS : Influence of fittings on domestic meters Pipelines research in the late (corrosion and biofilms) Evaluation of metal pipe leaks in JHB area Corrosion performance of non-metallic pipes Exposure of generic coatings Effect of water quality and chemical composition on corrosion

Three responses Development of aids and tools Asset management National surveys

Background Information Benchmarking of Leakage from Water Reticulation Systems in South Africa (WRC, TT 244/05); March 2005, 27 systems An assessment of Non-revenue water in South Africa (WRC, TT 300/07); January 2007, 62 systems National Non-Revenue Water Assessment (DWA,Business Intelligence); April 2010, all municipalities Latest NRW study, June 2011

Latest National Non-Revenue Water Assessment based on the standard IWA Water Balance System input Authorised consumption Water loss Billed consumption Unbilled consumption Commercial losses Physical losses Revenue water Non-revenue water

System Input Volume (Kl /annum) % Non-revenue Water Key performance indicators Water Balance Calculations Input Data Province Limpopo Municipal Code LIM362 District Municipality Waterberg Municipality Lephalale Settlements ELLISRAS Population Households Connections - metered Connections - Unmetered Length of mains (km) WSA Yes Category B3 Target Year ending Jun-05 Jun-06 Jun-07 Jun-08 Jun-09 Jun-10 Jun-11 Jun-14 101 453 102 736 103 349 104 120 104 745 114 595 25 928 26 256 26 410 26 610 26 767 27 950 8 020 19 930 512 297 System input volume kl/annum 3 978 000 3 808 840 4 780 000 4 170 000 5 540 000 5 540 000 Billed metered consumption Billed unmetered consumption Unbilled metered consumption Unbilled unmetered consumption kl/annum 3 134 400 2 636 000 2 535 000 3 377 700 4 487 400 4 044 200 kl/annum 486 900 411 072 1 365 000 235 974 310 698 608 000 kl/annum kl/annum Revenue water kl/annum 3 621 300 3 047 072 3 900 000 3 613 674 4 798 098 4 652 200 0 0 Non-Revenue water kl/annum 356 700 761 768 880 000 556 326 741 902 887 800 0 0 Water Losses kl/annum 356 700 761 768 880 000 556 326 741 902 887 800 0 0 % Non-revenue water 9.0% 20.0% 18.4% 13.3% 13.4% 16.0% No data No data % Water Losses 9.0% 20.0% 18.4% 13.3% 13.4% 16.0% No data No data NRW Reporting Template 6 years of data Various sources Updated and verified by team and municipalities Most comprehensive database Input : Litres / capita / day Input: m³ / household / month Billed : Litres / capita / day Billed : m³ / household / month 107 102 127 110 145 132 No data No data 13 12 15 13 17 17 No data No data 98 81 103 95 125 111 No data No data 12 10 12 11 15 14 No data No data % Population growth 1.26% 0.60% 0.75% 0.60% 9.40% % Water demand growth -4.25% 25.50% -12.76% 32.85% 0.00% Source of information DWA NIS StatsSA NFC DWA NIS StatsSA NFC DWA NIS StatsSA NFC DWA NIS DWA NIS StatsSA NFC Municipal NRW Water Balance: Lephalale 6 000 000 5 000 000 4 000 000 3 000 000 2 000 000 1 000 000 0 Jun-05 Jun-06 Jun-07 Jun-08 Jun-09 Jun-10 Jun-11 Jun-14 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Billed metered consumption Billed unmetered consumption Non-Revenue water % Non-revenue Water omments

Common errors / problems Factor 1000 errors Ml, kl, million m3 Corrected errors through annual comparisons, unit consumption or other data sources Definition confusion Water exported excluded from input volume but included in billed consumption Free Basic Water (FBW) possible duplication in billed consumption Flat rate consumption uncertainty on where it fits in the water balance

6 Year Record Keeping Summary

System Input Volume (Kl /annum) % Non-revenue Water Preliminary National Non-revenue Water Assessment Municipal NRW Water Balance: National 3 500 000 000 100% 3 000 000 000 Non-revenue water 90% 80% 2 500 000 000 70% 2 000 000 000 1 500 000 000 1 000 000 000 Revenue water 33.8% 35.3% 36.8% 27.8% 29.2% 30.0% 60% 50% 40% 30% 500 000 000 0 Based on 132 data sets of a potential 237 municipalities 20% 10% 0% Jun-05 Jun-06 Jun-07 Jun-08 Jun-09 Jun-10 Billed metered consumption Billed unmetered consumption Non-Revenue water % Non-revenue Water

Current Municipal Environment Limited skilled resources with high staff turnover Limited asset management Poor or no consumer metering and billing No incentive to conserve water Lack of WC/WDM knowledge and insight Insufficient management information

City of Cape Town Metro Nelson Mandela Bay Metro City of Johannesburg Metro Tlokwe Govan Mbeki George City of Matlosana Municipality Steve Tshwete Rustenburg Buffalo City Polokwane Newcastle Emalahleni King Sabata Dalindyebo Mossel Bay Makana Metsimaholo Mafikeng Oudtshoorn Nokeng Tsa Taemane Midvaal Moqhaka Knysna Hibiscus Coast The KwaDukuza Dihlabeng Ndlambe Lesedi Cape Agulhas umuziwabantu Tswelopele Kouga Karoo Hoogland Abaqulusi Hessequa Musina Umjindi Delmas Great Kei Baviaans Siyathemba Mafube Breede River/Winelands Cederberg Gamagara Nkonkobe Bitou Mantsopa Letsemeng edumbe Nama Khoi Kopanong emadlangeni Pixley Ka Seme Port St Johns Mbizana Mhlontlo Mbhashe Moses Kotane Ndwedwe Mnquma Okhahlamba Mandeni Maphumulo Nongoma Ulundi % Non-revenue Water 100% Category 90% A % NRW Distribution / Municipal Category B1 B2 B3 B4 80% 70% 72.5% 60% 50% 41.3% 40% 30% 34.3% 30.5% 37.0% National Average = 36.8% 20% 10% 0%

Australia New Zealand Cambodia Singapore Namibia Belarus Seychelles Gabon Poland Niger Senegal Czech Republic Russia Tunisia Burkina Faso China Lao PDR Benin Mali Lesotho Hungary South Africa Netherlands Antilles Mexico Argentina Cape Verde Bolivia Slovakia Chile Uganda Vietnam Ethiopia Kazakhstan Madagascar Congo, Dem. Rep. Mauritania Bangladesh Pakistan Tajikistan Average Rwanda Uzbekistan Liberia Brazil Burundi Panama Kenya Moldova Peru Ukraine Georgia Paraguay Romania Zambia Guinea Ghana Mauritius Uruguay Bulgaria Mozambique Turkey Macedonia, FYR Bosnia and Herzegovina Kyrgyz Republic Albania Ecuador Armenia % Non Revenue Water 90 International NRW benchmark 80 70 60 50 40 30 RSA Average = 36.8% World Average 36.2% 20 10 0 Source : The International Benchmarking Network for Water and Sanitation Utilities (IBNET)

Nelson Mandela Bay Metro Nelson Mandela ethekwini Bay Metro City of ethekwini Tshwane Metro City of Tshwane Mbombela Metro Polokwane Mbombela City of Matlosana Municipality Polokwane City of Matlosana Municipality Mogale City Mogale Newcastle City Govan Newcastle Mbeki Govan Tlokwe Mbeki Steve Tshwete Tlokwe Steve Sol Tshwete Plaatjie Sol Plaatjie umhlathuze umhlathuze Msukaligwa Msukaligwa Mogalakwena Mogalakwena Mafikeng Mafikeng The KwaDukuza The KwaDukuza Emakhazeni Emakhazeni Knysna Knysna Moqhaka Moqhaka Dihlabeng Dihlabeng Breede Valley Breede Valley Emnambithi-Ladysmith Emnambithi-Ladysmith Metsimaholo Metsimaholo Midvaal Midvaal Khara Hais Khara Hais Amahlati Amahlati Great Kei Great Kei emadlangeni emadlangeni Hantam Hantam Mafube Mafube Richtersveld Richtersveld Letsemeng Letsemeng Bergrivier Bergrivier Ramotshere Moiloa Ramotshere Moiloa Swellendam Swellendam Lephalale Lephalale Pixley Pixley Ka Ka Seme Seme Ndlambe Ndlambe Swartland Swartland Umjindi Umjindi Hessequa Hessequa Bela Bela Bela Bela Breede River/Winelands Ngwathe Nama Khoi Karoo Hoogland Kouga Lekwa-Teemane Thembelihle Maluti a Phofung Kgatelopele Umtshezi Gamagara Nyandeni Ntabankulu Ngquza Hill Ezinqoleni Dannhauser Nongoma Umzumbe Okhahlamba uphongolo Ulundi Moses Kotane Mandeni System Input Volume (million m 3 /annum) 600.0 1 000.0 Category A System Input Volume / Category B1 B2 B3 B4 500.0 308.1 100.0 400.0 34.85 300.0 10.0 308.1 12.52 4.19 4.05 200.0 1.0 100.0 0.0.1 34.85 12.52 4.19 4.05

Nelson Mandela Bay Metro Nelson Mandela ethekwini Bay Metro City of ethekwini Tshwane Metro City of Tshwane Mbombela Metro Polokwane Mbombela City of Matlosana Municipality Polokwane City of Matlosana Municipality Mogale City Mogale Newcastle City Govan Newcastle Mbeki Govan Tlokwe Mbeki Steve Tshwete Tlokwe Steve Sol Tshwete Plaatjie Sol Plaatjie umhlathuze umhlathuze Msukaligwa Msukaligwa Mogalakwena Mogalakwena Mafikeng Mafikeng The KwaDukuza The KwaDukuza Emakhazeni Emakhazeni Knysna Knysna Moqhaka Moqhaka Dihlabeng Dihlabeng Breede Valley Breede Valley Emnambithi-Ladysmith Emnambithi-Ladysmith Metsimaholo Metsimaholo Midvaal Midvaal Khara Hais Khara Hais Amahlati Amahlati Great Kei Great Kei emadlangeni emadlangeni Hantam Hantam Mafube Mafube Richtersveld Richtersveld Letsemeng Letsemeng Bergrivier Bergrivier Ramotshere Moiloa Ramotshere Moiloa Swellendam Swellendam Lephalale Lephalale Pixley Pixley Ka Ka Seme Seme Ndlambe Ndlambe Swartland Swartland Umjindi Umjindi Hessequa Hessequa Bela Bela Bela Bela Breede River/Winelands Ngwathe Nama Khoi Karoo Hoogland Kouga Lekwa-Teemane Thembelihle Maluti a Phofung Kgatelopele Umtshezi Gamagara Nyandeni Ntabankulu Ngquza Hill Ezinqoleni Dannhauser Nongoma Umzumbe Okhahlamba uphongolo Ulundi Moses Kotane Mandeni System Input Volume (million m 3 /annum) 200.0 1 000.0 Category 180.0 A Volume NRW / Category B1 B2 B3 B4 160.0 100.0 140.0 105.7 120.0 100.0 10.0 105.7 14.13 80.0 3.38 2.93 60.0 40.0 1.0 1.54 20.0 0.0.1 14.13 3.38 1.54 2.93

Estimated National NRW NRW Based on Available Data Sets Category Population Input (m 3 /a) NRW (m 3 /a) % NRW l/c/d A 17 420 512 1 849 091 117 634 192 022 34.3% 291 B1 7 756 187 683 667 320 282 585 164 41.3% 241 B2 3 882 070 325 623 095 99 407 207 30.5% 230 Urban 29 058 770 2 858 381 532 1 016 184 393 35.6% 269 B3 3 845 279 230 642 568 85 229 869 37.0% 164 B4 4 245 736 101 138 956 73 334 514 72.5% 65 Rural 8 091 015 331 781 524 158 564 384 47.8% 112 National 37 149 785 3 190 163 057 1 174 748 776 36.8% 235 Extrapolated 48 821 707 4 192 465 880 1 543 837 752 36.8% 235

Estimated Cost of NRW

Conclusions (2) % NRW and l/c/d in line with international trends 103 (44%) of municipalities cannot supply a water balance 36 (15%) of municipalities have never submitted water balance data in a six year period 45 (19%) of municipalities have good water balance data with no gaps or questions

4 WRC MODELS

WATER AUDIT SOFTWARE: SOUTH AFRICA

WATER AUDIT SOFTWARE

WATER AUDIT SOFTWARE

Infrastructure Asset Management Planning, budgeting and evaluation Design Procure & construct Operate Maintain Refurbish/rehabilitate

Water Treatment Distribution Resource Catchment Municipalities must operate, maintain monitor & manage assets from resource to consumer to resource Consumer Wastewater Treatment

Version 1 Infrastructure Asset Management Toolkit TT 413/09 April 2009

Tools Developed Vulnerability probably or likelihood of event occurring. Risk probably/likelihood & consequence /impact of event. Two tools 1. watervul Water Infrastructure Vulnerability Assessment Tool 2. waterrisk Water Infrastructure Risk Assessment Tool

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