Syncrude 2016 Extraction Outage Resident Information Package 0
Table of Contents Welcomes... 3 Syncrude Welcome... 3 Noralta Lodge Welcome... 3 Safety and Security... 4 Safety is first... 4 Wildlife Safety... 4 Lodge Emergency... 4 Syncrude Security Expectations... 5 Frequently Asked Questions... 6 FAQ... 6 Lodge Information... 7 General overview of Life in a Lodge... 7 What services are included in my room and in the lodge?... 7 When can I check-in to the lodge?... 8 Can I go to a Lodge other than the one where I have been assigned?... 8 Do I need to check-out when I go on my days off? When is check-out?... 8 Is alcohol permitted on site?... 8 Is there a boots off policy?... 8 Am I allowed to have visitors at the lodge?... 8 Is there parking available?... 8 Dining... 9 I have food allergies; what are my dining options?... 9 What are the dining room hours?... 9 Dining room code of conduct... 9 What to Bring... 10 Identification... 10 What should I bring with me?... 10 What is acceptable government issued ID?... 10 1
Transportation and Schedules... 11 Where is Grey Wolf Lodge Located?... 11 Where is the Fort McMurray Village Located?... 11 What are my options for getting there?... 11 How do I drive to the lodge?... 11 Driving from Fort McMurray to Grey Wolf Lodge... 11 Driving from Fort McMurray to the Fort McMurray Village... 13 How do I get to work?... 15 Orientation and Maps... 16 Mildred Lake Village Map... 16 Orientation Room Map... 17 General Information and Contacts... 18 Quality Building Trades Contractors... 18 Third Party Transportation Information... 20 2
Welcomes Syncrude Welcome Syncrude would like to take this opportunity to wish you a warm welcome and thank-you. Our vision for this Turnaround is for all personnel involved, Syncrude employees and Contractor employees, to work as one team. By working together we will strive to produce an outstanding, positive environment for all, in which we meet our objectives in Safety, Reliability, Cost and Schedule. The entire Turnaround Leadership Team wants this turnaround to be the safest, most productive and most personally fulfilling turnaround that you have ever participated in. We will produce outstanding results by being committed to the project goals by all team members working together in removing barriers that may impact our performance. The highest priority of the Turnaround Leadership Team is to create an environment that results in an incident and injury-free workplace. We shall all challenge ourselves to achieve beyond our normal expectations. We believe that with your commitment and focus on every task, moment by moment, hour by hour, day by day, we shall achieve outstanding performance, where all involved are safe. Let s Build Something Noralta Lodge Welcome It s no secret that a well-rested worker is a more productive worker. Noralta Lodge is proud to host Syncrude s 2016 Extraction Outage at our Grey Wolf Lodge and our Fort McMurray Village. When you receive your Union Hall Dispatch Slip, the location of your stay will be indicated as either Aurora Mine or Base Plant. Please contact your employer if you are unsure which location you are staying at. Aurora Mine guests will be staying at our Grey Wolf Lodge Base Plant guests will be staying at our Fort McMurray Village Grey Wolf Lodge is located approximately 9 kilometers east of Highway 63 on the East Athabasca Highway. The Fort McMurray Village is located 26 kilometers northwest of Fort McMurray, Alberta. The Fort McMurray Village consists of 5 lodges: Lynx Wolverine Bighorn Black Bear Buffalo Housekeeping, three delicious meals a day, and exceptional fitness and recreation facilities add up to a comfortable stay. The rooms are equipped with desks, cable and wireless internet, cable TV, and either a private or a semi-private washroom. Visit our website to find out more about Noralta Lodge or call 1 (877) 308-8490 for reservations. 3
Safety and Security Safety is first Resident safety is always FIRST. Even though you are in camp and may not be working, you are to be mindful of safety at all times. Please address any safety concerns to the Front Desk, Lodge Management or Security immediately. If an unsafe behavior is observed, Residents may expect to be intervened upon for a safety moment conversation, reminding them of safety expectations. Please be courteous and respectful. Wildlife Safety Due to the remote location of our operations there is a potential to encounter dangerous wildlife such as bears, cougars and other animals. Precautions have been taken to limit the risk of these encounters. The wildlife was here first, you are in THEIR territory. Please show respect for any wild animal you encounter for your safety and for theirs. In the event of a wildlife sighting, please inform the front desk. Additionally, here is what you can do to keep yourself and others safe: Secure garbage bins. Do not prop open doors. Do not feed, tease or provoke wildlife at any time. Avoid traps set for wildlife. Lodge Emergency An emergency evacuation plan is posted on the back of the door in each room and at every entrance and exit of the building. Please familiarize yourself with your closest exit. In case of an emergency evacuation: exit the lodge and go to the muster point identified on the plan, closest to you, and wait for further instruction. Guests are asked to remain at the muster point until the all-clear is given by Emergency Services or Security. 4
Syncrude Security Expectations Syncrude is committed to the safety and security of its employees & contractors. In recognition of this commitment, the following SECURITY EXPECTATIONS have been deemed fundamentally important in the deterrence of prohibited activity. 1. Your SYNCRUDE ID CARD must be worn and visible at all times while on site. 2. You must present your SYNCRUDE ID CARD at all times when requested. 3. Your personal SYNCRUDE ID CARD is not to be used by anyone else but yourself. This includes site access and obtaining materials and equipment on site. 4. DO NOT use your card to scan anyone else on or off site. DO NOT allow anyone else to use your card in order to gain entry to or exit from site. 5. ANY and ALL activity associated with your SYNCRUDE ID CARD is YOUR responsibility. If your card is lost, it is YOUR responsibility to report it to Security immediately. 6. Syncrude has a ZERO TOLERANCE for violence in the workplace including but not limited to verbal abuse, interpersonal violence and harassment. 7. You are not to be in possession or under the influence of Alcohol while accessing or working on any Syncrude premises. 8. You are not to be under the influence of any illegal drugs or narcotics or in possession of drugs or drug paraphernalia while accessing or working on the Syncrude and Aurora sites, including camps. 9. Possession of firearms, ammunition or other prohibited weapons on Syncrude premises is forbidden. 10. Video monitoring is in operation at each point of site entry and egress; Syncrude collects and may reasonably use and/or disclose this information in order to implement and manage security and internal controls. 11. A condition of Site Access is that you must submit to a search of your personal belongings including outer garments or vehicle at the request of a security officer while on the Syncrude site. Failure to comply with any of these SECURITY EXPECTATIONS may result in your Syncrude Site Access privileges being removed. A site suspension may be initiated pending the outcome of the Security Investigation. 5
Frequently Asked Questions FAQ How do I know which location will I be staying at? When you receive your Union Hall Dispatch Slip, the location of your stay will be indicated as either Aurora Plant or Base Plant. Please contact your employer if you are unsure which location you are staying at. Aurora Mine guests will be staying at our Grey Wolf Lodge Base Plant guests will be staying at our Fort McMurray Village Furthermore, when you receive your confirmation number from Noralta Lodge, your location will be indicated. What do I need on my first day? Your Union Hall dispatch Government Issue Photo Identification Your Packed Lunch Are meals provided? Yes, both Grey Wolf lodge and the Fort McMurray Village have dining facilities available for you to enjoy. How do I get to my orientation and/or workplace? Syncrude provides daily transportation to and from the job site. Busing schedules will be posted and available at the lodge for your convenience as these schedules are subject to frequent changes. Where is my orientation? Bus transportation is provided to Syncrude Mildred Lake Village for contractor orientations. See the Orientation & Transportation section below for the Orientation Site and Room Maps. Do I need my PPE on the first day? Your first day will be orientation and your employer will inform you of PPE requirements for site. How do I get back to my lodge? There will be busing provided to get you back to your lodge. Updated busing schedules will be provided at the lodge. 6
Lodge Information General overview of Life in a Lodge Living in camp is a Community Lifestyle, where you share common dining areas, recreation areas and common washrooms. Please be aware and courteous of your fellow lodge residents, at all times. When using common facilities, the expectation is that you leave it clean, tidy and ready for use, for the next lodge resident. Please tidy up after yourself. Please be mindful that this is 24 hour operation. There are other camp residents getting rest or sleeping through all hours of the day and night. Some Residents may not be accustomed to the Community Lifestyle of a Lodge. Above all, please be respectful and courteous to your fellow Lodge Residents. Additional concerns may be addressed to the Front Desk, Security or Lodge Management. You are also invited to bring your concerns forward to your Job Steward, who will present them on your behalf, at weekly lodge Committee Meetings. Expectation of Privacy : For the safety of all Lodge residents, all lodge facilities, including lodge rooms, individuals have no reasonable expectation of privacy on company property and may be subject to search. Lodge or Security representatives may enter all areas, at any time, without notice. Searches may be preannounced or unannounced and may be carried out on a random basis. Searches are typically carried out on a to detect misappropriated company property and/or the presence of alcohol, drugs, drug paraphernalia, weapons, explosives, pests or other items that may pose a safety risk. Both Grey Wolf lodge and the Fort McMurray Village have rules and regulations specific to their property. Please read through the Lodge rules and Lodge accommodation procedures so you are aware of behaviors and actions which are not acceptable. These rules are available at the front housing desk and also from your company representative. What services are included in my room and in the lodge? All lodge rooms have high speed internet services and Wi-Fi; All lodge rooms come with a face towel, hand towel, bath mat and bath towel; All lodge rooms have HD TVs including 100 channel direct digital HD service. Lodge rooms include telephones, for internal use; Fitness and gym facilities; A recreation room; Vending machines to purchase various sundries and toiletries; ATM's are available next to the front desk; and Washing machines and dryers are located on each lodge floor, free of charge. 7
When can I check-in to the lodge? Guests are permitted to check in to the lodge 24 hours before their start date and must check out no later than 24 hours after their termination date. If you are checking in earlier than you originally intended to, please notify the Central Reservations Department with an updated arrival date at syncrudeta@noraltalodge.com or by calling 1-877-308-8490. Can I go to a Lodge other than the one where I have been assigned? Please do not! All residents must check into the lodge of which they are assigned. We appreciate your assistance in complying with this. Do I need to check-out when I go on my days off? When is check-out? When on days off or on rotation, all guests must sign in & out at either the Front Desk. Please be aware that failure to check out may result in your belongings being tagged and bagged and losing the room you were occupying. You are required to check out by 1:00PM on the day of your scheduled departure. Please note that you may only put your room on Time-Out for a maximum of seven days and must obtain Syncrude approval for any time periods longer. Is alcohol permitted on site? Yes; responsible consumption of alcohol is permitted in guest rooms only. If you are staying at the Fort McMurray Village, there is a licensed lounge available at Buffalo Lodge. Is there a boots off policy? Yes; boots and dirty footwear are to be removed in the boot room. You may either leave your boots in the boot room or carry them to your room where boot mats are provided for your convenience. Am I allowed to have visitors at the lodge? Visitors are allowed until 11:00PM only, no overnight visitors are permitted. All visitors must sign in and out at the Front Desk. Is there parking available? There is plenty of parking available at both Grey Wolf Lodge and the Fort McMurray Village. 8
Dining Noralta Lodge ensures that every guest has a variety of dining options to suit their dietary needs. Our rotating menu options include seasonal, local and international inspired meals, as well as traditional comfort food right off the grill. Our self-serve options allow you to eat exactly what you want, as much as you want, while reducing waste. Vegetarian, gluten-free and reduced salt/sugar options are offered at every meal, and with the variety of selection, there s always something for every guest. A certified chef plans and prepares all meals, posting daily and weekly menus outside the entrance to the dining room. I have food allergies; what are my dining options? Due to varying dietary needs, most meal periods are prepared to accommodate the majority of the lodge population. However, both Grey Wolf Lodge and the Fort McMurray Village are able to meet specific medical and dietary requirements. Please inform the front desk of any dietary restrictions upon check-in so the service staff will be able to accommodate you as best as possible. What are the dining room hours? Breakfast: Lunch: Dinner: 4:30AM 9:00AM 12:00PM 1:00PM; there is also a bagged lunch option. 4:30PM 9:00PM Dining room code of conduct The following Code of Conduct is in place to create a comfortable and enjoyable dining experience for all guests: Coveralls, work clothes, outdoor clothing, back packs, bags and bare feet are not permitted in the dining room; For food safety reasons, plated meals are not to be taken out of the dining room; You may only pack food to go in the Bag Up area. Packing food from the hot buffet or salad bar is not permitted; Excessive packing in the Bag Up area is not permitted; and If you have any feedback on the food quality, temperature or general kitchen service, please report it to the chef on duty or the lodge 9
What to Bring Identification Please bring your dispatch and Government Issued photo identification when checking into the lodge. You are required to have both. What should I bring with me? Bring your Union Hall dispatch Your Noralta Lodge Reservation number Your Clothes Personal toiletries Government Issue Photo Identification. (See below for Acceptable ID s) What is acceptable government issued ID? All workers requesting a Syncrude ID badge must present one of the following pieces of valid Government Issued Photo ID to the ID Station Attendant: Driver s License; Passport; Permanent Residency; Canadian Citizenship; Federally Issued Status card; or a Provincial ID Card including; B.C. identification card or Services card (BCID) Alberta Identification Card Saskatchewan Identification Card Manitoba Identification Card and Manitoba Enhanced Identification Card for nondrivers Ontario Photo Card New Brunswick Photo ID card Nova Scotia Identification Card Newfoundland and Labrador Photo Identification Card Prince Edward Island Voluntary ID Yukon General Identification Card Northwest Territories General Identification Card Nunavut General Identification Card Quebec does not Issue a photo card for non-drivers 10
Transportation and Schedules Where is Grey Wolf Lodge Located? Grey Wolf Lodge is located approximately 9 kilometers east of Highway 63 on the East Athabasca Highway. Where is the Fort McMurray Village Located? The Fort McMurray Village is located 26 kilometers northwest of Fort McMurray, Alberta. What are my options for getting there? You will be responsible for your own transportation needs. Syncrude does not provide taxis, airline service or bussing to/from Fort McMurray, Edmonton or Calgary. Please see below for driving directions and map. How do I drive to the lodge? Driving from Fort McMurray to Grey Wolf Lodge *For exact directions from where you are, visit our website on your smart phone or device, and click on get directions to the Lodge of your choice. Take Highway 63 North about 60 km; Exit RIGHT at MRM Access Road; Travel on MRM Access Road for about 3 km Turn RIGHT at Canterra Road; Travel on Canterra Road for about 400 m Turn RIGHT at East Athabasca Highway; and Travel on East Athabasca HWY for about 6.5 km Grey Wolf Lodge will be on your right. 11
We are also on Google Maps! Click here for further direction 12
Driving from Fort McMurray to the Fort McMurray Village *For exact directions from where you are, visit our website on your smart phone or device, and click on get directions to the Lodge of your choice. From Supertest Hill remain in the right hand lane and prepare to take the exit labeled "Suncor Oil Sands"; At the exit follow the road leading to the top of the overpass; Turn left on the overpass, going over the top of Highway 63; Turn left onto AOSTRA road. Noralta Lodge is indicated on this left turn; Follow AOSTRA road approximately 6 kilometers south west; and Turn into the Noralta Lodge Entrance on the right. 13
We are also on Google Maps! Click here for further direction. 14
How do I get to work? Syncrude provides daily transportation to and from the job site. Busing schedules will be posted and available at the lodge for your convenience as these schedules are subject to frequent changes. 15
Orientation and Maps Mildred Lake Village Map 16
Orientation Room Map 17
General Information and Contacts Quality Building Trades Contractors Acuren Group Main Office (780) 790-1776 Monday Sunday 24 hours (during Turnaround) Rick O Neill Site Manager (780) 215-3508 Monday Friday 7:00 a.m. to 6:00 p.m. Erin Pike Site Superintendent (780) 881-2883 Monday Sunday 7:00 a.m. to 9:00 p.m. Randell McRae Safety Advisor (night Shift) (780) 792-8981 Monday Sunday 6:00 p.m. to 6:00 a.m. Travis Pike Regional Manager - NDT (780) 792-8502 Monday Sunday 7:00 a.m. to 9:00 p.m. Curtis Banfield RT Supervisor (780) 598-0307 Monday Sunday 7:00 a.m. to 9:00 p.m. Aluma Systems Sara Morrison (780) 714-2713 smorrison@aluma.com Monday Friday 8:00 a.m. 4:30 a.m. Ceda Field Services Mike Lussier O: (780) 792-2849 C: (780) 792-9633 E: mike.lussier@cedagroup.com Monday - Sunday 18
CIMS Mark Cerny (780) 554-0451 Monday to Friday 8:00 a.m. 5:00 p.m. Clayburn Refractories Dale Chaters (Superintendent) (780) 914-5568 Monday to Sunday 6:00 am 9:00 pm (during Turnaround) Scott Darroch (General Foreman) (780) 720-3338 Monday to Sunday 6:00 am 9:00 pm (during Turnaround) Edmonton Exchanger and Refinery Services (780) 790-8133 Monday to Sunday 24 hours (during Turnaround) Horton CBI Mike Cachia (Site Manager) (780) 598-8091 Chris Leblanc (Superintendent) (780) 598-9257 Interpro Kiean Jordan (Superintendent) (250) 812-8002 Monday Sunday 6:00 a.m. 7:00 p.m. (during Turnaround) Jacobs Industrial Services Phyllis Lillington (780) 788-6021 Lillington.Phyllis@syncrude.com Monday-Friday 7:30am 6:00pm (during Turnaround) Site Office (780) 790-8060 24 hours (Please leave a message) Norcan Electric Darren Austin (780) 598-2761 daustin@norcanelectric.ca Jim Wall (780) 215-1520 jwall@norcanelectric.ca 19
Farren Cassels (780) 792-9042 fcassels@norcanelectric.ca Steve Jardine (780) 881-4371 sjardine@norcanelectric.ca Northern Crane Services Keith Murray (780) 881-5578 keith.murray@ncsg.com Monday Sunday 6:00 a.m. 7:00 p.m. (during Turnaround) Gren Ritter (780) 881-1128 gren.ritter@ncsg.com) Monday Sunday 6:00 a.m. 7:00 p.m. (during Turnaround) Lori Foster (780) 881-5733 lori.foster@ncsg.com Monday to Friday 7:30 a.m. 5:30 p.m. Quadra Industrial Services Arlene Laing (780) 690-9228 Monday to Sunday 8:00 a.m. 10:00 p.m. TEAM Industrial Services Solais Hashem O: (780) 743-4643, Monday to Friday 8:00 a.m. 5:00 p.m. C: (587) 919-5516, Monday to Friday 5:00 p.m. 8:00 p.m., Saturdays & Sundays 8:00 a.m. 4:00 p.m. Third Party Transportation Information Please Note: Syncrude does not provide taxis, airline service or busing to/from Fort McMurray, Edmonton or Calgary. The following information is for reference only. Contact your employer to determine if this service is provided to you. Red Arrow Please call toll free 1 800 232-1958 20
Access Taxi For a taxi cab while onsite, please call Access Taxi at (780) 799-3333 Air Canada Airlines For inquires related to Air Canada travel please call toll free 1 888 567-4160 WestJet Airlines For inquires related to WestJet Airlines please call toll free 1 888 937-8538 Greyhound Bus For general inquires, please call toll free 1-800-268-9000 21