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The New Gold Standard : 5 Leadership Principles - The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph Michelli - Wikipedia, the free encyclopedia - 1 Books. 1.1 Early books; 1.2 The Starbucks Experience; 1.3 The New Gold Standard; 1.4 Prescription for Excellence; 1.5 The Zappos Experience; 2 Career. 2.1 Psychology