OFFICIAL OPENING AND WELCOME

Mr. Robinson Misitala, Managing Director, ZACL Mr. Ali Tounsi, Secretary General, ACI Africa Mr. Kevin Caron, Head, Global Training and DNA, ACI World OFFICIAL OPENING AND WELCOME Mr. Saleh Dunoma, President, ACI Africa Ms. MubangaMusakanya, Board Chairperson, ZACL Hon. Brian Mushimba, MP, Minister of Transport, Zambia

Ali Tounsi, Secretary General, ACI Africa

Return on invested capital by airport size (2014) 5,2% 7,3% 6,2% 6,2% 6,4% -2,6% <1m 1 5m 5 15m 15 25m 25 40m >40m Airport size (millions passengers)

Commercial activity at airports, key to African airports future The Forum will be of interest to all stakeholders involved in retail concessions, including food and beverage, airport advertising, car parking, and property and real estate, among others.

The way forward for African airports

The way forward for African airports Thursday, 23 March 2017 08:00 17:00 Registration 09:00 10:00 Official Opening and Welcome 10:00 10:30 Networking Morning coffee/tea break (exhibition hall) 10:30 11:30 11:30 12:30 Session 1: The Challenges of Business Development of Airports in Africa (Panel discussion) The discussion between airport leaders will open the debate by highlighting the challenges and opportunities for business development in African airports. Session 2: Costs of management and financing airports in Africa (presentation) The session will discuss the costs of managing and operating of airports in Africa as well as sources of revenues and expenses. It will also discuss funding the development of airport activities, the private public partnerships and concession 12:30 14:00 Lunch (exhibition hall) 14:00 14:30 14:30 15:30 Session 3: Airport Marketing The session will focus on the importance of marketing to develop airport activities Session 4: Diversity and Innovation in Airport Business The session will discuss the importance of innovation to reduce operational costs and develop business. Industry partners will present 3 innovative projects in the field of non-aeronautical revenue development or airport activities. 15:30 16:00 Networking coffee/tea break (exhibition hall) 16:00 16:30 16:30 17:00 Session 5: Risks associated with Airport Business development The session will discuss risks of developing commercial activities at airports. These risks may be related to competition from other industry partners, regulation, security or business environment Session 6: Business case: the Marrakech terminal project The session will highlight the business model, process and innovation made for the new Marrakech terminal. 19:00 Gala dinner (Dress code: business casual)

The way forward for African airports Friday, 21 October 2016 09:00 10:00 10:00 10:30 Session 7: Human Resources and Business Development in Airports The session will discuss the importance of human factors on the growth of airport business and the impact of the investment in staff competence on the development and advancement of airport operations. Session 8: Airport capacity management The session will focus on the optimization of airport resources and infrastructure through the adoption of new management methods, systems or equipment (slot management, resource optimization and maintenance system, etc.) 10:30 11:00 Networking coffee/tea break (exhibition hall) 11:00 12:00 12:00 12:30 Session 9: Passenger Experience and Airport revenue The session will discuss the importance of ensuring a positive passenger experience for improving airport revenues Session 10: Strategic Business Planning for Airports The session will discuss the importance of the strategic planning for the development and the sustainability of airport activity and will provide guidelines to implement an airport business strategy. 12:30 14:00 Lunch (exhibition hall) 14:00 16:00 Workshop: Security and Airport Business This session will discuss the advantages and opportunity of Smart Security to facilitate passenger process and to develop commercial profitability in airports. 16:00 16:30 Scholarship awards and closing remarks 16:30-17:00 Farewell reception

The way forward for African airports

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Kevin Caron, Head, Global Training and DNA Assistance Programmes, ACI World 57th ACI Africa Board and Regional Committees meetings and Regional Conference and Exhibition Livingstone, Zambia Opening and Welcome 1

Total worldwide passengers (2005 2016) Passengers (billions) 8 7 6 5 4 3 2 1 0 6,9% 6,6% 6,6% 5,1% 4,7 5,0 5,3 5,3 5,2 5,6 0,1% -1,8% 5,9 6,1 6,4 6,8 7,2 7,6 6,4% 5,5% 5,3% 5,5% 4,4% 4,6% 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 8% 7% 6% 5% 4% 3% 2% 1% 0% -1% -2% -3% % Year-over-year growth 2

Passenger traffic growth rates by region (2016/2015) 9,0% 9,4% 5,0% 3,9% 5,5% 2,2% -1,9% 3

Passenger traffic growth rates in Africa (2016/2015) Total passenger traffic (-1.9%) International passenger traffic (-4.0%) Domestic passenger traffic (+1.4%) 4

Freight traffic growth rates in Africa (2016/2015) Total freight traffic (+0.6%) International freight traffic (+0.9%) 5

Aeronautical and non-aeronautical revenues (2015/2014) (millions, US$) Total revenue 2015/2014 % change Aeronautical revenue 2015/2014 % change Nonaeronautical revenue 2015/2014 % change Africa 3,100 4.0% 2,200 4.4% 800 1.8% Asia-Pacific 45,500 9.1% 23,000 7.9% 20,700 9.7% Europe 52,800 4.0% 31,400 3.5% 20,000 4.8% Latin America-Caribbean 9,900 22.1% 5,600 13.4% 4,100 36.6% Middle East 12,300 13.1% 6,100 16.4% 6,000 11.9% North America 28,200 1.1% 15,700 2.3% 10,300 4.5% World 151,800 6.0% 84,000 5.4% 61,900 8.2% 6

Global distribution of non-aeronautical revenues by key source (2015) Aviation catering service; 0,3% Fuel and oil; 2,2% Utility recharges; 2,7% Other non-aeronautical revenue; 14,0% Retail concessions; 26,0% Food and beverage; 6,0% Advertising; 3,1% Rental car concessions; 7,5% Property and real estate revenue or rent; 15,7% Car parking; 22,6% 7

Distribution of non-aeronautical revenues by in AFRICA by key source (2015) Rental car concessions; 6,3% Other non-aeronautical revenue; 11,2% Aviation catering service; 0,2% Food and beverage; 1,5% Fuel and oil; 2,7% Utility recharges; 5,5% Retail concessions; 33,4% Advertising; 6,8% Car parking; 13,7% Property and real estate revenue or rent; 18,7% 8

8% Return on invested capital by airport size (2015) 6% 6,5% 6,7% 7,0% 6,4% 4% 4,3% 5,2% 2% 0% -2% <1m 1 5m 5 15m 15 25m 25 40m >40m World -1,7% -4% 9

11 10 9 Milliards 8 7 Passenger traffic forecast (2015-2020) Passenger traffic will 9,0 8,6 8,1 7.6 7,2 9,5 6 5.8% CAGR 5 2015 2016 2017 2018 2019 2020 Source: ACI World Airport Traffic Forecast Database 10

Distribution of privatized airports by region (outside) and corresponding passenger traffic in millions (inside) (2016) North America; 9; 2% Middle East; 5; 1% Africa; 19; 3% Latin America- Caribbean; 153; 25% 344 74 27 40 614 airports 1 106 Asia-Pacific; 162; 26% 1 441 Europe; 266; 43% 12

Distribution of passenger traffic by ownership structure and region (2016) 11% 13% 1% 45% 75% 60% 41% 89% 87% 99% 55% 25% 40% 59% Proportion of passenger traffic held by airports with private sector participation Proportion of passenger traffic held by government-owned airports (no private sector involvement) 13

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Economic impact of global aviation Source: Aviation Benefits Beyond Borders 2016, Air Transport Action Group

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