Directorate Network Management Monthly Network Operations Report Analysis - August 2012

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Transcription:

Directorate Network Management Monthly Network Operations Report Analysis - August 212

TABLE OF CONTENTS 1. TOTAL TRAFFIC... 1 2. ATFM DELAY AND ATTRIBUTIONS... 4 3. EN-ROUTE ATFM DELAYS... 5 4. AIRPORT/TMA ATFM DELAYS... 9 5. DAILY EVOLUTION... 1 6. ALL AIR TRANSPORT DELAYS (SOURCE: CODA)... 11 7. ATFM SLOT ADHERENCE... 12 8. SIGNIFICANT EVENTS... 12 9. NM ADDED VALUE... 13 NOTICE: All figures presented in this report are for the geographical area that is within Network Manager s responsibility (NM area). See ACC coverage on page 3.

1. TOTAL TRAFFIC 32 Last 13 months average daily traffic 32 Average daily traffic for last 5 Years 3 3 28 28 26 24 22 2 18 16 29974 3589 284 24756 22759 22695 2326 24991 2621 27884 29893 323 29617 26 24 22 2 28 29 21 211 212 Traffic decreased by 1. compared to August 211. August 212 traffic was above the 29 and similar to 21 level. 32 3 28 26 24 22 2 Average daily traffic in August for last 5 Years forecast date : 212-5 2967 3428 2856 29519 29974 29617 28 29 21 211 212 12 months rolling traffic trend 3.5% 3.5% 3. 3.1% 2.9% 3% 2.5% 1.9% 1.6% 1%. -.5% -.6% -.9% -1. -1% - August 212 traffic was in line with the forecast. This graph shows the variation in total traffic for the last 12- month period relative to that for the 12-month period before. The total traffic from September 211 to August 212 decreased by 1. relative to that from September 21 to August 211. DNM Network Operations Report Analysis - August 212 1

Compared to August 211, 5 of the top 1 airports had decreased traffic (Paris CDG, London Heathrow, Munich, Madrid Barajas and Rome Fiumicino) while Frankfurt, Istanbul Ataturk and Barcelona airports had increased traffic in August 212. Disruption at Amsterdam Schiphol airport on 29 August reduced slightly (.) its monthly traffic increase. The largest decrease was at Budapest Ferihegy (-22.) airport as a result of Malév Hungarian Airlines ceasing operations in February 212. The 12.5% traffic decrease at Madrid Barajas airport is the result of overall traffic reduction in Spain in conjunction with Spanair cessation of operations in January 212. Traffic decreased significantly at Las Palmas (-13.8%), Prague (-15.6%), Helsinki (-.7%), Athens (-9.7%) and Copenhagen (-9.) airports. The recent cessation of operations of Air Finland explains much of the decrease at Helsinki. The largest traffic increase was at Istanbul Ataturk airport (13.5 %), in line with the ongoing traffic increase in Turkey. With the exception of Lufthansa, the traffic for the top 1 air operators (Ryanair, Easyjet, Turkish Airlines, Air France, SAS, Air Berlin, British Airways, KLM and Alitalia) increased in August 212 compared to August 211. Airline consolidation and restructuring explains most of the significant traffic decreases and increases: Air Nostrum (-27.8%), Regional Airlines (-19.9 %), Air Baltic (-16.7%), Thomas Cook UK (-13.), United Airlines (+136.9 %) and Vueling airlines (+23.1%). There was real traffic growth for Aeroflot Russian (23.6%). Unidentified operators (mainly General Aviation) decreased by 5.5% in August 212. DNM Network Operations Report Analysis - August 212 2

Chisinau, Odessa, Stavanger and Tallin ACCs experienced a significant increase in traffic. Malta recorded an increase of 36.5% compared to August 211; this increase is traffic recovery from last year s Libyan airspace closure. Skopje, Tampere, Canarias, Brindisi, Seville and Madrid ACCs recorded significant decreases in traffic. DNM Network Operations Report Analysis - August 212 3

2. ATFM DELAY AND ATTRIBUTIONS 1 9 8 7 6 5 4 3 2 1 69435 79211 58861 Average daily ATFM delays 34114 19761 1513 2281 16875 38121 29434 EN-ROUTE AIRPORT/TMA The average daily ATFM delays decreased from 69435 minutes in August 211 to 3411 minutes in August 212. 2 1-1.6% -1-2 -3-4 -28.5% -5-6 -7-8 -21.3% -27. -2.3% Monthly ATFM delays trend 1.5% -74.3% -22. -3.8% -46. Comparison to same month last year 4892 5195 3411-36.7% -4. -47.1% -38. -5.9% Rolling 12 month trend ATFM delays continue to decline. The 12 month trend has been -3 to -4 since December 211. Proportion of total ATFM delays 1 8% 6% 3161 BARCELONA ACC 2151 WARSZAWA ACC 1882 MUNCHEN ACC 16 SEILLE ACC Average daily ATFM delays DNM Network Operations Report Analysis - August 212 4 6 5 4 3 2 1 49177 2258 2134 1286 7.8% 29. 62.5% 37.5% 2118 2128 EN-ROUTE AIRPORT/ TMA Compared to August 211, ATFM delays decreased by 5.9%. Main reduction occurred in en-route area, particularly in Athens. Langen, Barcelona, Madrid, Marseille and Canaries ACCs. Proportion of ATFM delay in August 212 AIRPORT INFRASTRUCTU RE, 16. EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS, 9. EN-ROUTE EVENTS,.3% Top 2 delay locations for ATFM delays in August 212 1449 1418 ZAGREB ACC NICOSIA ACC AIRPORT WEATHER, 1.7% EN-ROUTE ATC DISRUPTIONS,. AIRPORT ATC CAPACITY, 1.7% EN-ROUTE ATC STAFFING, 1. EN-ROUTE ATC CAPACITY, 42.6% In August, 62.5% of all ATFM delay was en-route and 37.5% occurred at the Airports/TMA. En-route ATC capacity accounted for 42.6% of all ATFM delays. 128 112 11 995 938 9 826 82 81 729 725 686 645 642 ZURICH ISTANBUL-ATATURK LONDON/HEATHROW FRANKFURT MAIN REIMS U/ACC LANGEN ACC OSLO ATCC SCHIPHOL AMSTERDAM AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY These are the top 2 delay generating locations for the reporting month. Figures are the average daily delays in minutes. Barcelona and Warsaw ACCs registered the highest delays due mainly to ATC capacity. Weather, capacity and staffing constraints caused most of the delays at Munich ACC. New system (VOLMUK) training on 12, 19 and 27 August appears to have had no significant impact. En-route ATC capacity delays were recorded in Marseille, Zagreb, Nicosia, Reims, Langen, Vienna and Lisbon ACCs. There was an improvement at Langen ACC with significantly less delays than the previous months. Oslo ATCC continued with delays due to staff shortages (highest of the network). Athens ACC also had staff shortage in August. London Heathrow, Amsterdam, Palma de Mallorca, Frankfurt and Brussels airports recorded delays due to wind, thunderstorms and low visibility. ILS re-alignment work on runway and the side effect of a Lufthansa cabin crew strike on 31 August were the main causes for Frankfurt airport delays. The disposal of a war time bomb at Amsterdam airport caused delays on 29 August. Brussels airport infrastructure delays were due to work on the runway. Zurich airport environmental constraints limited the use of the optimum runway configuration. Southerly winds at Istanbul Ataturk also limited the use of the optimum runway configuration WIEN ACC MADRID BARAJAS LISBOA ACC/UAC BRUSSELS NATIONAL ATHINAI CONTROL PALMA_DE_MALLORCA

3. EN-ROUTE ATFM DELAYS 3.1. EN-ROUTE ATFM DELAY PER LOCATION Proportion of total ATFM delays 1 8% 6% 3161 BARCELONA ACC 2151 WARSZAWA ACC 1882 MUNCHEN ACC 16 SEILLE ACC Top 2 delay locations for en-route delays in August 212 1449 1418 ZAGREB ACC NICOSIA ACC 938 9 826 81 725 645 639 639 568 511 REIMS U/ACC The top 2 en-route delay locations generated 58.8% of the monthly total (network) ATFM delay. The top 5 en-route delay locations generated 3 of the monthly total (network) ATFM delay. LANGEN ACC OSLO ATCC WIEN ACC LISBOA ACC/UAC ATHINAI CONTROL PALMA ACC PARIS ALL ACC EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY ZURICH ACC MADRID ALL ACC 382 365 287 AMSTERDAM ACC(245-) ANKARA ACC BORDEAUX ALL ACC 187 LONDON TMA TC DNM Network Operations Report Analysis - August 212 5

3.2. EN-ROUTE ATFM DELAY PER DELAY GROUP Reasons for en-route delays in August 212 EN-ROUTE ATC DISRUPTIONS. EN-ROUTE EVENTS EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE ATC STAFFING.3% 9. 1.4 % Overall en-route delays accounted for 62.5% of all ATFM delays. 42.6% were attributed to en-route ATC capacity, 1. to en-route ATC staffing and 9% to en-route weather and external disruptions. EN-ROUTE ATC CAPACITY 42.6% 1 2 3 4 5 Proportion of total En-route ATC Capacity delays Top 1 delay locations for en-route ATC Capacity in August 212 2729 2 18% 16% 1 1 1497 1396 1327 1 8% 92 869 77 6% 651 639 BARCELONA_ACC WARSZAWA ACC NICOSIA ACC SEILLE ACC Compared to July 212, the overall ATC capacity delays have significantly decreased in August with the exception of Barcelona ACC. Proportion of total En-route Weather & External Disruptions delays 35% 3 25% 2 15% 1 5% Top delay locations for en-route Weather & External Disruptions in August 212 97 MUNCHEN ACC 431 BARCELONA ACC 299 WIEN ACC 217 ZAGREB ACC ZAGREB ACC REIMS U/ACC MUNCHEN ACC LANGEN ACC PALMA ACC 511 MADRID ALL ACC 168 159 134 12 11 99 Compared to last month en-route weather and external disruption delays were less significant. Munich and Barcelona ACCs had the highest disruptions due to thunderstorms. LONDON TMA TC PARIS ALL ACC WARSZAWA ACC ZURICH ACC AMSTERDAM_AC C(245-) LONDON ACC Proportion of total En-route ATC Staffing delays Top delay locations for en-route ATC Staffing in August 212 826 25% 2 15% 1 5% OSLO ATCC 52 512 WARSZAWA ACC ATHINAI CONTROL 34 ZAGREB ACC 25 222 219 SEILLE ACC LANGEN ACC LISBOA ACC/UAC 171 168 ATC staffing delays have been reduced by half compared to last month. Reduction was significant in Oslo and Langen but also in Warsaw and Munich ACCs. Athens, Marseille and Makedonia ACCs ATC staffing delays increased since last month. 16 14 12 1 8 6 4 2 1391 137 Average en-route daily flights >= 15 min delay 755 29 215 132 225 25 513 43 MUNCHEN ACC 73 MAKEDONIA_CONTROL 122 In August 212, an average of 597 flights per day experienced en-route delay of at least 15 minutes or more. Compared to August 211, this is a significant improvement. 11 WIEN ACC 597 DNM Network Operations Report Analysis - August 212 6

3.3. EN-ROUTE ATFM DELAY PER FLIGHT En-route delays per flight (min) 2. 1.8 1.6 1.4 1.2 1..8.6.4.2. 1.61 NICOSIA ACC 1.12 BARCELONA ACC 1.4 WARSZAWA ACC Top 2 delay locations for en-route delays per flight in August 212.89 OSLO ATCC.77 ZAGREB ACC.58 LISBOA ACC/UAC.5.45.43 PALMA ACC SEILLE ACC MUNCHEN ACC.36.35.33 REIMS U/ACC ATHINAI CONTROL WIEN ACC.25.25.25.19.19.16.14.12 Nicosia ACC generated the highest average en-route delay per flight, almost entirely due to ATC capacity. ZURICH ACC AMSTERDAM ACC(245-) EN ROUTE WEATHER & EXTERNAL DISRUPTIONS EN ROUTE EVENTS EN ROUTE ATC DISRUPTIONS EN ROUTE ATC STAFFING EN ROUTE ATC CAPACITY LANGEN ACC PARIS ALL ACC MADRID ALL ACC ANKARA ACC TALLIN ACC MAKEDONIA CONTROL DNM Network Operations Report Analysis - August 212 7

3.4. EN-ROUTE ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delay 7% 6% 5% 3% 1% 243 1552 155 1464 1439 Top 2 delay locations for year-to-date en-route ATFM delay 176 913 759 752 635 535 EN ROUTE WEATHER & EXTERNAL DISRUPTIONS EN ROUTE EVENTS EN ROUTE ATC DISRUPTIONS EN ROUTE ATC STAFFING EN ROUTE ATC CAPACITY 466 457 453 445 439 426 382 321 269 LANGEN ACC BARCELONA ACC NICOSIA ACC MUNCHEN ACC SEILLE ACC WARSZAWA ACC PARIS ALL ACC BORDEAUX ALL ACC REIMS U/ACC The top 2 en-route delay locations generated 52.3% of the total ATFM (network) delay since the beginning of the year. The top 5 en-route delay locations generated 25.7% of the total ATFM (network) delay since the beginning of the year. OSLO ATCC BREST U/ACC MADRID ALL ACC ZURICH ACC ZAGREB ACC LISBOA ACC/UAC LONDON ACC ANKARA ACC WIEN ACC KARLSRUHE UAC AMSTERDAM ACC(245-) En-route delays per flight 1.5 1.4 1.3 1.2 1.1 1..9.8.7.6.5.4.3.2.1. Monthly en-route delay per flight monitoring M ONTHLY GUIDELINE DLY/FLT YTD GUIDELINE DLY/FLT M ONTHLY ENROUTE DLY/FLT YTD ENROUTE DLY/FLT In August, the average en-route delay per flight was.72 min/flt, which is better than the guideline delay for the month (.99min/flt)..7 Year-to-date daily en-route flights >= 15 min delay 1 9 8 7 6 5 4 3 2 1 Since the beginning of the year, an average of 478 flights per day were subject to at least 15 minutes of delay. The corresponding figure in 211 was 89. 211 212 As of August, the YTD en-route delay per flight average is.68 min/flt, which is lower that the corresponding guideline value (.74 min/flt). The YTD en-route delay excluding the industrial action is.61 min/flt. NM s calculation that provides the guideline en-route delay (min) requirements to achieve the annual target (.7 min/flight). DNM Network Operations Report Analysis - August 212 8

4. AIRPORT/TMA ATFM DELAYS 4.1. AIRPORT/TMA ATFM DELAY PER LOCATION Proportion of total ATFM delays 3.5% 3. 2.5% 2. 1.5% 1..5%. 128 112 11 995 ZURICH ISTANBUL-ATATURK LONDON/HEATHROW FRANKFURT MAIN Top 2 delay locations for Airport/TMA delays in August 212 82 SCHIPHOL_AMSTERDAM 729 MADRID BARAJAS 686 BRUSSELS NATIONAL 642 PALMA DE MALLORCA 589 LONDON/GATWICK 521 59 MUENCHEN 2 OSLO/GARDERMOEN 39 TEL AVIV/BEN GURION 254 252 245 The top 2 Airport/TMA delay locations generated 31% of the monthly total ATFM (network) delay. The top 5 Airport/TMA delay locations generated 14.3% of the monthly total ATFM (network) delay. 4.2. AIRPORT/TMA ATFM DELAY PER DELAY GROUPS ZAKINTHOS PARIS CH DE GAULLE PORTO 27 19 18 163 152 FIGARI NIKOS/KAZANTZAKIS AIRPORT INFRASTRUCTURE AIRPORT WEATHER AIRPORT ATC CAPACITY ISTANBUL-SABIHA KHANIA SOUDA WIEN SCHWECHAT Reasons for Airport/TMA delays in August 212 AIRPORT WEA THER AIRPORT ATC CAPACITY AIRPORT INFRASTRUCTURE 1.7 % 1.7 % 16.2 % 1 2 3 4 5 Airport/TMA delays accounted for 37.5% of all ATFM delays. Airport ATC infrastructure was the main cause of airport ATFM delay. Proportion of all Airport Weather delays 25% 2 15% 1 5% Top 1 delay locations for Airport Weather in August 212 86 LONDON/HEATHROW 454 MUENCHEN 2 289 259 249 28 178 175 ZURICH SCHIPHOL_AMSTERDAM 135 127 Delays in London Heathrow were mainly due to strong wind and thunderstorms. Munich airport was also affected by thunderstorms. ISTANBUL-ATATURK PALMA DE MALLORCA FRANKFURT MAIN LONDON/GATWICK BRUSSELS NATIONAL MANCHESTER Proportion of all Airport Infrastructure delays Top 1 delay locations for Airport Infrastructure 699 in August 212 1 637 1 552 1 48 8% 38 351 319 6% 254 154 153 ISTANBUL-ATATURK ZURICH BRUSSELS NATIONAL LONDON/GATWICK Istanbul Ataturk and Zurich airports continued to generate delays due to airport infrastructure. Zurich delays were due to environmental constraints preventing the use of the optimum runway configuration. Brussels, London Gatwick and Frankfurt airports had planned maintenance work on runways resulting in reduced capacity. Amsterdam Schiphol airport infrastructure was disrupted by a bomb disposal on 29 August. Proportion of all Airport ATC Capacity delays Top 1 delay locations for Airport ATC Capacity in August 212 2 623 15% 1 5% MADRID BARAJAS 466 FRANKFURT MAIN 415 OSLO/GARDERMOEN 373 TEL AVIV/BEN GURION PALMA DE MALLORCA 242 SCHIPHOL_AMSTERDAM FRANKFURT MAIN 26 PARIS CH DE GAULLE SCHIPHOL_AMSTERDAM ZAKINTHOS ISTANBUL-SABIHA KHANIA SOUDA 145 119 11 14 Compared to last month Oslo delays marked a significant (5) decrease. FIGARI PORTO CAGLIARI ELMAS MADRID TORREJON DNM Network Operations Report Analysis - August 212 9

4.3. AIRPORT/TMA ATFM DELAY PER FLIGHT Airport delay per flight (min) 1.2 1..8.6.4.2..7 Monthly average Airport delay (min) per flight Last 12 months =.6 minutes.7.7 1..5.5 Average Airport/TMA delay per flight decreased from.7 minutes in August 211 to.4 in August 212..6.4.5.5.5.5.4 Airport delays per flight (min) 5 4 3 2 1 Top 1 Airport delay per flight in August 212 YTD Situation 4.33 MADRID TORREJON 2.16 2.4 MIKONOS KHANIA SOUDA 1.81 CANNES MANDELIEU 1.36 ZURICH 1.13.97.82.81.78 Top three airports with the highest delay per flight in August were the small airports. Overall, delay per flight figures in small airports are significantly down on last year especially in Greek airports (see also 9.3). BRUSSELS_NATIONAL ISTANBUL-ATATURK PALMA DE MALLORCA NIKOS/KAZANTZAKIS OSLO/GARDERMOEN 4.4. AIRPORT/TMA ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delays 6% 5% 3% 1% 1591 LONDON/HEATHROW 1357 FRANKFURT MAIN 1284 ISTANBUL-ATATURK 917 ZURICH 783 SCHIPHOL_AMSTERDAM Top 2 delay locations for year-to-date Airport/TMA delays 692 MUENCHEN 2 592 PARIS CH DE GAULLE 413 OSLO/GARDERMOEN 355 31 31 27 26 249 195 189 171 167 167 123 WIEN SCHWECHAT LONDON/GATWICK GENEVE COINTRIN MADRID BARAJAS PALMA DE MALLORCA PARIS ORLY BRUSSELS NATIONAL DUESSELDORF AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE The top 2 Airport/TMA delay locations generated 33.3% of the total ATFM (network) delay since the beginning of the year. The top 5 Airport/TMA delay locations generated 19.1% of the total ATFM (network) delay since the beginning of the year. HELSINKI-VANTAA LISBOA ISTANBUL-SABIHA MADRID TORREJON 5. DAILY EVOLUTION AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE Average delay (min) per flight in August 212 EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY 3.5 3. 2.5 2. 1.5 1..5. 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 Although less than July 212, delays in general and ATC capacity/staffing delays in particular were more pronounced over the weekend periods in August. In August 212, there were three days with an average delay per flight at or above 2 minutes; this mainly occurred during the weekends: Sat 4 and Sun 5 Aug: Delays were due to en-route ATC capacity in Marseille, Barcelona, Warsaw, Palma, Nicosia, Reims and Zurich ACCs. Thunderstorms affected mainly Munich and Vienna ACCs. En-route ATC staffing delays were recorded in Athens, Makedonia, Zagreb and Oslo ACCs.London, Munich and Frankfurt airports registered delays due to thunderstorms. Brussels airport was affected by work on the runway. Sat 25 Aug: Marseille Munich, Barcelona, Zagreb Reims recorded the most significant en-route ATC capacity delays. London Heathrow airport was strongly affected by thunderstorms. Rhodes Diagoras, Zurich, Palma de Mallorca, London Gatwick and Istanbul Ataturk airports recorded delays due to airport infrastructure. DNM Network Operations Report Analysis - August 212 1

6. ALL AIR TRANSPORT DELAYS (Source: CODA) The analysis below is based on airline data provided to CODA by airlines (AO's). As the airline data collection for August 212 is not yet complete at the time of writing, this analysis covers the latest available 13-month period (July 211-July 212) and contains details on 6 of commercial flights in the ECAC region. ATFM delays reported by airlines are often lower than the ATFM delays calculated by the network manager (NM). ATFM delays of NM are the (flight) planned delays whereas the airlines report the actual experienced ATFM delay on departure. For instance, a flight with an ATFM delay may also have a handling delay absorbed within the ATFM delay. For the airline, a part of this delay is the ATFM delay and the rest is the handling delay. Average departure delay per flight in minutes 12 1 8 6 4 2 Breakdow n average delay per flight July 212 1,2 Average En- Route Delay/Flight,6 Average En- Route Delay/Flight NM reported En-Route ATFM delay Primary Delay (excl En-Route) Average departure delay (min) per flight 15 1 5 2117 5,6 Average primary delay 1, Passenger experience Airline Reported En-Route ATFM Delay Reactionary delay Average departure delay per flight 211/212 2118 2119 2111 21111 Average reactionary delay per flight (CODA) Average delay per flight Other Primary delay All Causes (CODA) Average ATFM en-route delay per flight (CODA) Average ATFM en-route delay per flight (NM reported) 21112 2121 2122 2123 2124 2125 2126 2127 Airline reported en-route ATFM delay in July 212 was.6 minutes per flight which is lower than the NM reported average en-route ATFM delay of 1.2 minutes per flight. As airlines may assign multiple delay reasons for a delayed flight, some of the en-route ATFM delay may be attributed to other reasons if the other reason prevented the flight from obtaining a slot improvement. A common example is a NM reported en-route ATFM delay reported by airlines as a split between reactionary and en-route ATFM delay. According to airline reporting, in July 212 the average delay per flight for all-causes of delay was 1 minutes. The primary delay share of total all-causes delay was 56% (or 5.6 min/flt) of which en-route delays contributed.6 min/flt. The remaining were Reactionary delays, this counted for 44 % or a contribution of 4.4 min/flt. Based on airline data, the reported share of reactionary delays in July 212 fell by 1 percentage point when compared to July 211 with a 4 share of delay minutes from all-causes. Whereas NM reported ATFM delays above 1 min/flight, airlines reported that en-route ATFM delays were below 1 min/flight. 1 % Percentage of delayed flights: ATFM & All Causes 25. Percentage of flights delayed on departure - ATFM DNM 8% 6% 2. 15. % 1. % 5. Percentage of flights delayed on departure: All Causes The percentage of flights delayed by long ATFM restrictions (those exceeding 15 & 3 minutes) increased in July 212 when compared to June 212. The percentage of flights delayed from all-causes (those exceeding 15 & 3 minutes) also increased however decreased year on year.. > 15min by ATFM Restrictions (NM ) > 3min by ATFM Restrictions (NM ) > 15min:All Causes (CODA) > 3min:All Causes (CODA) DNM Network Operations Report Analysis - August 212 11

7. ATFM SLOT ADHERENCE 9 8 Average daily evolution of early and late flights 9. 8. 7 6 5 4 3 2 1 7. 6. 5. 4. 3. 2. 1.. In August the percentage of late non-compliant departures has improved. Although the overall percentage of traffic departing within their Slot Tolerance Window (STW) is above the target (at least 8) there are many airports for which compliance can be improved. Following the general seasonal trend the absolute numbers of flights departing outside the STW has decreased. Compared to the same period in 211, the absolute figures show an overall improvement. 2118 2119 2111 21111 21112 2121 2122 2123 2124 2125 2126 2127 2128 Nº OF EARLY DEPARTURES Nº OF LA TE DEP A RTURES % EARLY DEPARTURES % LATE DEPARTURES The chart below shows the top 4 airports that have more than 3 regulated flights during the month with their average daily number and proportion of regulated flights that departed outside of the STW. Although any airport above the red line is noncompliant with the ATFM slot adherence target (min 8), only four of them, namely Antalya, Tel Aviv/Ben Gurion, Istanbul Ataturk, Paris Ch De Gaulle and Nice airports, have wider network impact. Proportion of regulated flights outside the Slot Tolerance Window in August 212 35% 3 9 12 3 5 5 25% 5 5 8 3 11 3 18 2 4 3 2 6 2 12 9 2 5 5 15% 3 2 2 2 3 6 5 9 1 2 2 3 8 2 2 2 5 2 1 5% ANTALYA TEL AVIV/BEN MILAS-BODRUM IZMIR-ADNAN- NIKOS/KAZANTZAKIS DUBLIN BIRMINGHAM ISTANBUL-ATATURK PISA SAN GIUSTO NICE DIAGORAS PARIS CH DE SEILLE LARNACA SPLIT MANCHESTER ROMA CIAMPINO ZURICH LONDON/HEATHROW LUXEMBOURG PARIS ORLY MALAGA HELSINKI-VANTAA SURCIN-BEOGRAD LONDON/LUTON OTOPENI-INTL. BALE-MULHOUSE WIEN SCHWECHAT LISBOA ROME FIUMICINO ZAGREB DUBROVNIK PORTO PRAHA RUZYNE SCHIPHOL EDINBURGH FARO LONDON/STANSTED LONDON/GATWICK LYON SATOLAS 8. SIGNIFICANT EVENTS 8.1. London 212 Olympics The Olympic games ran smoothly. The total delay of London ACC between 21 July and 15 August was 95% lower that the same period last year with 3.5% increased traffic in London TMA. Maastricht UAC experienced a marginal increase on some of the key days during and around the games, however this was less than what Maastricht UAC prepared for. Major factors behind this good result were ensured full staffing at London ACC and Maastricht UAC; balanced distribution of the traffic in and around UK via RAD restrictions and jointly developed scenarios with the neighbouring Rhine and Maastricht control centres; strict coordination in 4 UK airports which prohibited the entry of 825 unplanned flights into the critical UK airspace, and a close coordination between the Network Manager and NATS that was reinforced with five permanent NATS representatives present in NM premises during the Olympic games. With.1 minutes of average en-route delay per flight during the Olympic games, London ACC had a positive impact on the network performance with lower than forecasted delays for the related period: 212 summer delay forecast for London ACC is.9 minutes. DNM Network Operations Report Analysis - August 212 12

9. NM Added Value 9.1 RRP direct delay savings Average daily Rerouting Proposals 45 6 In August, 25,245 minutes of delay were saved by providing alternative route possibilities to 833 flights. On average, 8 minutes of direct delay saved daily. The cost of these savings was 271NM extra mileage (flown) per day. This graph shows the actual daily averages for the previous 13 months period: Nr of rerouting proposals 4 35 3 25 2 15 1 5 4 2-2 -4-6 -8-1 -12 Minutes / NM Nr of RRPs Delay Reduction (min) Route Extention (NM ) 9.2 Flight with delay > 3 Average daily flights > 3 minutes delay 8 7 6 5 4 3 2 1 643 737 518 318 35 311 217 22 162 116 125 422 219 Compared to August 211, the number of flights that had more than 3 minutes of delay decreased by 65.9% (643 flights/day in August 211 vs. 219 flights/day in August 212). Most of this reduction occurred in en-route delays. AIRPORT/TMA EN-ROUTE 9.3 Greek airports delay reduction In previous years, Greek airports (19 holiday destinations in particular) faced very high delays. In close cooperation with the Hellenic CAA, the Hellenic ANSP (Flow Management), the Greek airport slot coordinator, and the Airline Operators Associations IACA and IATA, the Network Manager set up a procedure to significantly reduce arrival delays. The procedure was trialed for two months starting from 3 April 212 and is operational since 1 July 212. In the period of 3 April 212 to 31 August 212, compared to the same period in 211, delays decreased by 7 with 7.5% less traffic. Compared to 21, delays are down by 62 % with 1% more traffic. Nr of flights Average traffic & airport delays at Greek airports 3th April - 31st August 7 35 69 3 68 67 25 66 2 65 64 15 63 1 62 5 61 6 21 211 212 Nr of Flights 63.298 69.118 64.925 Airport delays (min) 22.752 315.853 84.113 Airport delays (min) DNM Network Operations Report Analysis - August 212 13