Study of Importance Performance Analisis (IPA) On Modality Guide Station in Surabaya, Yogyakarta and Banyuwangi Airports

2015, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Study of Importance Performance Analisis (IPA) On Modality Guide Station in Surabaya, Yogyakarta and Banyuwangi Airports Muhammad Isa Anshori 1*, Harnen Sulistio 2, Achmad Wicaksono 2, Ludfi Djakfar 2 1 Doctoral Program on Department of Civil Engineering, Faculty of Engineering, University of Brawijaya, Malang, East Java of Indonesia 2 Department of Civil Engineering, Faculty of Engineering, University of Brawijaya, Malang, East Java of Indonesia Received: June 9, 2015 Accepted: August 13, 2015 ABSTRACT The quality transportation mode service were in the poor condition especially in terms ofmode among change or mode transportation terminal (Research and the Ministry of Transportation, 2012). In current condition, the terminal standardization was not yet in accordance with the customer demand. Therefore, to reduce the alloying transportation mode service, resulted in reluctance to used transportation mode. This paper proposed to characterized a minimum service that should get received by th customer when they were using transportation mode terminal at the airport, and give a recommendation on how the minimum service standard of transportation mode terminal based on user demand of transportation mode terminal at Juanda Airport, Adisucipto Airport, and Blimbing Sari Airport. Moreover, this research aimed to: 1) Determined the transportation mode terminal attributes according touser needs and satisfaction; 2) Determined the performance of transportation mode terminal at the airport alloying mode terminal aligned with airports hierarchy; 3) understanding the model of relationship between customer satisfaction with service attributes in mode transportation terminal; 4) Gave recommendations in terms of minimum service standards that should get accepted by mode transportation terminal users at the aiport. However, this study used IPA analysis to determine the need level and satisfaction. Based on the analysis result, this paper recommend a standard minimum service (SMS) terminal mode guide aligned with hierarchy of the airport. KEYWORDS: Standards Minimum Service, Terminal guides Modality, Importance - Performance Analysis (IPA) INTRODUCTION In Indonesia, the integration of transportation modality guide that has been functioned is such as between air transportation modality and road transportation, and sea transportation modality and road transportation. The integration is implemented by modality guide transportation. Modality guide transportation is a transportation which is carried out for servicing passenger from and or to terminal, rail station, harbor, and airport. Society who will make modality change is more using private vehicle, and only a little is using public transportation like taxi and bus because the service of modality guide transportation is towards to the situation which is the passenger and or goods use more than one transportation modality in a continue journey. The quality of modality guide transportation service is on the poor condition mainly on the facility of modality moving or modality guide terminal [1]. There has not been the standardization of suitable modality guide terminal with the willingness of user that causes the service level of guide transportation is weak so it cause the user may not change the modality guide transportation. This research intended to analyse about performance that has been accepted by customer in using modality guide terminal in airport by recommending the minimal service standard of modality guide terminal based on the user willingness of modality guide terminal in the airports of Juanda, Adi Sutjipto, Yogyakarta, and Bimbingsari Banyuwangi. The objective of this research is as follow: 1) to know the attribute of modality guide terminal service based on the demand and satisfactory of customer due to the performance; and 2) to produce the recommendation on terminal service performance decreasing of modality guide in airport due to the user demand. *Corresponding Author: Muhammad Isa Anshori, Doctoral Program on Department of Civil Engineering, Faculty of Engineering, University of Brawijaya, Malang, East Java of Indonesia. Email: wicaksono68@ub.ac.id 1

Anshori et al., 2015 MATERIALS AND METHODS Basic concept about the quality and satisfactory of customer Definition of customer quality and satisfactory The quality of terminal customer service and satisfactory among modality that is presented by society can be become as the evaluation level due to yhe performance of terminal. Performance and satisfactory level can also be evaluated and measured. Based on the Big Kamus of Indonesian, quality is defined as leel percentage of good or bad on something or can be defined as the quality of a service in terminal among modality. However, satisfactory can be defined as the evaluation level of society due to the terminal service among modality in Juanda airport. Quality dimension of customer satisfactory Service which has high quality value and qualified will able to fullfill the customer willingness. The customer willingness can be described based on the quality criteria that can be mentioned as the dimension of performance. Dimension of performance that is used is as follow: a. Tangible: physical performance of equipment, personel, and material of communication (facility, technology) b. Reliability: the ability for carrying out the responsible and accurate promissed service c. Responsiveness: the willingness to help user and to present fast service d. Competency: authorization of ability and knowledge which is needed to carry out the service of human resources e. Courtesy: dainty, respect, and friendly from connection personnal (human resources) f. Credibility: can be trusted and consumable of service g. Security: free of risk danger and doubtful h. Access: ease to be connected and dedication. Concept of sarisfactory customer Performance for customers themselves is as the former of customer satisfactory. The comparison of customer hope due to the performance by performance dimension that in the end there will cause the customer satisfactory. Customer is the bus terminal user of modality guide in airport. The satisfactory of using the product such as the available facility and service like the service which has been given by terminal to the user. The context of product quality (goods and service) and the satisfactory has reached yhe consensus that. customer hope has the big function as comparison mark and quality evaluation as well as satisfactory. Customer hope has the big function in determining product quality and customer satisfactory. According to Yao Li Ya [2] from Institute Technology of Beijing, he said however the passenger willingness and structure of terminal facility is very complex. A passenger needs a series of facility structure in a certain time and each structure can satisfy many kinds of the customer willingness. Yao Li Ya [2] mentioned the weighted point in his research concept is to unite the passenger demand, sunction, and structure of terminal. The passengers willingness included basic demand of facility and it is analyzed by using the relation model formula among the elments (correlation) about how comes the passenger demand about modality moving, ticket buying, parkir, and terminal in-out, and there is combined with the available facility like in-out area, system of ticket taking, system of moving, and platfoem area. Terminal of modality guide Terminal is as a point where the passenger and goods is in and out from the transportation network. Based on the overall transportation network, terminal is as the main knot in network where a group of route is wholly meeting.the integration of service network in transportation is as the connection on transportation knot (meeting point to facilitate the activity of modality move) that can be mentioned as modality guide terminal. This terminal serves the mulyi modality transportation or modality guide (single seamless service) from the aspects of user as well as transportation service regulator. For the moving of multi modality system that consists of competitive center series that unites the local and regional network. Distribution centre is usually one cordination terminal with local level network. Articulation centre is commonly as the main terminal that has modality and mulyi modality guide network which is cordinated with global level network. The understanding of multi modality transportation as in the research of Soresnson et. al. [3] is as one of some approaches that very promised to reach the objective by decreasing pollution. Design of modality guide terminal is very affected to the society transportation demand now because there are some potencies of airport can be developed. According to Lehrer et. al. [4], he said that design of future 2

network is the main priority of airport and the other side. Corporation of transportation that is more variety indicates that the interesting of modality transportation by corporate funding source. Concept of transportation service among modality Facility of modality moving is as a knot that connects to kinds of public transportation service so it builds a service network. If the moving among modality can be made easier, faster, better, and more comfortable so the integrity and flexibility of the whole network will be rapidly increasing. Someone carries out the modality moving when there is no route or service of direct transportation and not comfortable in their traveling or when by modality moving making their traveling becomes faster and more interesting. Generally someone does not like uncertainty condition and there is happened physical tired when they carry out modality moving. General transportation modality of city society is designed to present the service with any variety of schedule option. If there is no general transportation, the modality moving will be remained needed. Wibowo and Oliszewski {5} expressed that walking accessibility was defined as how is the ease of location to be accessed from public transportation by walking. Transportation modality moving is happened when passenger is moving from one modality to the other transportation modality or modality moving between two same modality service included the person who will use or has used the general transportation system which is combined with walking, cycling, motor cycling or driving car. Multi-modality and among modality have some advantages in efficiency and effectiveness too, but both of them have basic difference. Based on the research of Lehrer [4], multi-modality design is connecting with system choices, but among modality design emphasizes on the most efficient way for moving from one point to the other one thought the system. Government policy about modality guide The legality on implementation of modality or multi-modality transportation in Indonesia such as Laws No 38/2004 about road; Laws No 22/2009 about Traffic and Road Transportation; Laws No 23/200 about rail way train; Laws No 17/2008 about sailing; and Determination of Connection Ministry No 49/2005 about National Transportation System; Government Rule No 8/2011 about Multi-modality transportation; President Rule No 26/2012; Connection Ministry Rule No 8/2012 about implementation and authorization of multimodality transportation. RESEARCH METHOD Technique of data collecting Data collecting is carried out by collecting the primary and secondary data as follow: 1. Collecting of primary data is carried out by direct observation in field. The primary survey is carried out through 3 manners such as field observation (direct observation), interview, and questionaire distribution. a. Field observation (to observb, to research, and to measure the event that is going to happen in filed) b. Interview (to ask directly to respondents. Technique of interview in this study is direct interview to respondents due to the question list which has been prespared before). c. Questionaire (this questionnaire is distributed to the modality guide transportation user in airport) d. Survey of transportation 2. Supporting data is obtained by the way as follow: a. Interview data with the manager b. Technical data of terminal from UPTD (Airport or connection officials) c. Data of literature study, among net access, and comparison study. 3. Determination of questionaire number a. Respondent age: 20 < x < 50 years old b. Analysis by Bernoulli Formula as follow: Note: N = number of minimum sample Z = Normal distribution value e = level of error p = proportion of questionnaire number that is assumed right q = proportion of questionnaire number that is assumed false 3

Anshori et al., 2015 The result is about 350 questionaires for Juanda airport Surabaya with the composition as 182 female respondents and 168 male respondents; 150 questionaires for Adoisucipto airport Yogyakarta with the composition as 78 female respondents and 72 male respondents; and 150 questionaires for Blimbingsari airports with the composition as 80 female respondents and 70 male respondents. Method of data analysis Method of IPA (Important Performance Analysis) is as an analysis method that is as a combination between the attribute of interesting level and the perception of performance in the forms of two dimensions which is consisted of 4 quadrants as follow: Quadrant 1: concentrate here which indicates that the attributes in the Standard Determination Study of Modality Guide Terminal Service (Case study: Juanda Airport) is very important in making decision of customer/ user, but it has not have good performance. Quadrat 2: keep up the good work which indicates that the attributes in the Standard Determination Study of Modality Guide Terminal Service (Case study: Juanda Airport) that is seen important by customer/ user as the base of decision making by due to the performance and performance is very good. Quadrant 3: low priority which indicates that some attributes on the customer/ user experience decreasing because of interesting level as well as performance are lower than the average value. Quadrant 4: possible over skill which indicates that the Standard Determination Study of Modality Guide Terminal Service (Case study: Juanda Airport) is less important for the customer/ user but there has good performance. Very important Less important Low Perception of actual performance High Figure 1 Quadrant of IPA Analysis According to Zeithhhaml [6], there are 8 dimensions of performance as follow: a. Tangible : physical performance of equipment, personel, and communication material (facility, technology). b. Reliability : ability to carry out service which is promissed responsibly and accurately c. Responsiveness : willingness to help user and to present fast service. d. Competency : authorization of ability and knowledge which is needed to carry out service (human resource) e. Courtesy: dainty, respect, friendly from connected personel (human resource) f. Credibility: can be trusted and cunsumable of service g. Security: free of risk danger and doubtful h. Access: ease to be connected and dedication RESULTS AND DISCUSSION Based on the questionnaires which have been distributed to the visitors of airport, the result is analysed that is included four suggestions due to the importance level value and performance, then it can be used as the base to remain the next strategy in determining Manual Service Standard (SPM) of modality guide terminal in each airport. The four suggestions are as follow: 4

a. Analysis result of IPA in Juanda airport Surabaya Analysis result of IPA Quadrant in Juanda airport based on the satisfactory value (X) and importance level (Y) is as follow: based on Figure 2, it can be known that the mean value of importance (Y) is 3.96 and satisfactory (X) is 1.92. There are 33 indicators or 66% at quadrant I, 6 indicators or 12% at quadrant II, 3 indicators or 6% at quadrant III, and 10 indicators or 20% at quadrant IV. High priority (Quadrant I) At quadrant I, there are some indicators that has to be improved in Juanda airport Surabaya. Service attributes which is assumed as an important item by user but the user has not been satisfied and become as the main priority, is as follow: 1) The availability of garbage box in terminal (A1) 2) The availability of telephone facility, among net television, etc. (A2) 3) The availability of waiting room in Modality Guide terminal (A3). 4) The availability of modality guide armada number in airport modality guide terminal (A4). 5) The availability of emergency tool and healthy post in modality guide terminal (A5). 6) The availability of suitable section information board (A8). 7) The availability of suitable number of toilet in terminal (A9). 8) The availability of mark board to modality guide terminal (A12). 9) The availability of fixed schedule of armada departure in airport modality guide terminal (B1). 10) There is time lag between one armada and the other one (B2). 11) Armada departure is on schedule (B3). 12) The suitability between departure distance and time in modality guide terminal (B4). 13) There is enough time for in and out passengers in airport (B5). 14) The accuracy of available armada schedule with departure time is good (B7). 15) Speed of the official in servicing passengers in airport modality guide terminal (C1) 16) The accuracy of service line in airport modality guide terminal (C2). 17) Passenger is easy to get information about departure schedule in airport modality guide terminal (C3). 18) Official can give accurate information to passenger (D1). 19) Knowledge level of official is very suitable in giving service to passenger (D3). 20) Official is always smiling in servicing passenger (E2). 21) Official is patient in hearing complain of passenger (E3). 22) Information that is given by official has been accurate (F1). 23) Official can understand more than one language (F2). 24) There is security official on airport modality guide terminal (G2). 25) Number of security official has been proportional with the crowded condition in airport modality guide terminal (G3). 26) There is CCTV camera in every angle of modality guide terminal (G4). 27) There is disaster evacuation line in airport modality guide terminal (G5). 28) Noisy level, inconvenient smelling or blinded is good enough in modality guide terminal (G7). 29) The distance suitability between terminal and apron (H1). 30) The distance suitability from modality guide terminal to departure terminal (H2). 31) The suitability between lines in and out in airport modality terminal (H4). 32) There is no falling into line in getting ticket (H6). 33) There is no jam in reaching airport modality guide terminal (H7) 5

Anshori et al., 2015 IPA Matrix of Juanda airport among modality terminal importance satisfactory Figure 2 Quadrant analysis result of IPA to among modality terminal in Juanda Airport Surabaya b. Analysis result of IPA in Adi Sucipto Airport Analysis result of IPA Quadrant in Adi Sucipto airport based on the satisfactory value (X) and importance level (Y) is as follow: based on Figure 3, it can be known that the mean value of importance (Y) is 1.79 and satisfactory (X) is 1.94. There are 27 indicators or 54% at quadrant I, 12 indicators or 24% at quadrant II, 12 indicators or 24% at quadrant III, and no indicator at quadrant IV. High priority (Quadrant I) At quadrant I, there are some indicators that has to be improved in Juanda airport Surabaya. Service attributes which is assumed as an important item by user but the user has not been satisfied and become as the main priority (quadrant I), is as follow: 1) There is enough time for in and out passengers in airport (B5). 2) There is security official on airport modality guide terminal (G2). 3) The availability of emergency tool and healthy post in modality guide terminal (A5). 4) There is no falling into line in getting ticket (H6). 5) Passenger is easy to get information about departure schedule in airport modality guide terminal (C3). 6) The availability of suitable number of toilet in terminal (A9). 7) The availability of garbage box in terminal (A1) 8) The availability of waiting room in Modality Guide terminal (A3). 9) The suitability between departure distance and time in modality guide terminal (B4). 10) The suitability between lines in and out in airport modality terminal (H4). 11) Noisy level, inconvenient smelling or blinded is good enough in modality guide terminal (G7). 12) \Ease to circulation among rom for passenger (H5). 13) Information that is given by official has been accurate (F1). 14) Armada departure is on schedule (B3). 15) The availability of fixed schedule of armada departure in airport modality guide terminal (B1). 16) Knowledge level of official is very suitable in giving service to passenger (D3). 17) There is CCTV camera in every angle of modality guide terminal (G4). 18) Speed of the official in servicing passengers in airport modality guide terminal (C1) 19) There is disaster evacuation line in airport modality guide terminal (G5). 20) The distance suitability between terminal and apron (H1). 21) Official can understand more than one language (F2). 22) Official is always smiling in servicing passenger (E2). 23) Official is patient in hearing complain of passenger (E3). 24) The distance suitability from modality guide terminal to departure terminal (H2). 25) The availability of modality guide armada number in airport modality guide terminal (A4). 26) The availability of mark board to modality guide terminal (A12). 27) The accuracy of service line in airport modality guide terminal (C2). 6

IPA Matrix of Adi Sucipto airport among modality terminal importance satisfactory Figure 3 Quadrant analysis result of IPA to among modality terminal in Adi Sucipto c. Analysis result of IPA in Blimbingsari Airport Analysis result of IPA Quadrant in Blimbingsari airport based on the satisfactory value (X) and importance level (Y) is as follow: based on Figure 3, it can be known that the mean value of importance (Y) is 3.63 and satisfactory (X) is 4.68. There are 20 indicators or 40% at quadrant I, 2 indicators or 4% at quadrant II, 26 indicators or 52% at quadrant III, and 1 indicator or 2% at quadrant IV. High priority (Quadrant I) At quadrant I, there are some indicators that have to be improved in Juanda airport Surabaya. Service attributes which is assumed as an important item by user but the user has not been satisfied and become as the main priority (quadrant I), is as follow: 1) The availability of modality guide armada number in airport modality guide terminal (A4). 2) The availability of disable in airport modality guide terminal (A6) 3) The availability of suitable connection line between among modality terminal to departure terminal and on the contrary (A7) 4) The availability of suitable airport official number (A10) 5) The availability of trolley or porter official to apron (A11) 6) The availability of ticket selling locket for passenger (A13) 7) The availability of ATM or café facility (A14) 8) The availability of suitable praying facility in modality guide terminal (A15) 9) Official can help to handle the problem of healthy (B8) 10) Suggestion and complain of missing goods can be easy to be carried out by passenger and it is suitable (C4) 11) Official can understand the passenger demand (C5) 12) Official can give accurate information to passengers (D1) 13) Official is always smiling in servicing passengers (E2) 14) Official is so patient in hearing complain of passenger (E3) 15) The availability of security official at airport modality guide terminal (G2) 16) Number of security official has been proportional with the crowded condition in airport modality guide terminal (G3) 17) The availability of disaster evacuation line in airport modality user terminal (G5) 18) There is ticket broker in airport modality guide terminal (G6) 19) The availability of armada moving from modality guide terminal to departure terminal (H3) 20) The suitability of line in and out in airport modality guide terminal (H4) 7

Anshori et al., 2015 IPA Matrix of Blimbingsari airport among modality satisfactory Figure 4 Quadrant analysis result of IPA to among modality terminal in Blimbingsari Airport Table 1 Result of IPA in Modality Guide importance Modality Guide Terminal in Juanda airport a. The availability of garbage box in terminal (A1) b. The availability of telephone facility, among net television, etc. (A2) c. The availability of waiting room in Modality Guide terminal (A3). d. The availability of modality guide armada number in airport modality guide terminal (A4). e. The availability of emergency tool and healthy post in modality guide terminal (A5). f. The availability of suitable section information board (A8). g. The availability of suitable number of toilet in terminal (A9). h. The availability of mark board to modality guide terminal (A12). i. The availability of fixed schedule of armada departure in airport modality guide terminal (B1). j. There is time lag between one armada and the other one (B2). k. Armada departure is on schedule (B3). l. The suitability between departure distance and time in modality guide terminal (B4). m. There is enough time for in and out passengers in airport (B5). n. The accuracy of available armada schedule with departure time is good (B7). o. Speed of the official in servicing passengers in airport modality guide terminal (C1) p. The accuracy of service line in airport modality guide terminal (C2). q. Passenger is easy to get information about departure schedule in airport modality guide terminal (C3). r. Official can give accurate information to passenger (D1). s. Knowledge level of official is very suitable in giving service to passenger (D3). t. Official is always smiling in servicing Modality Guide Terminal in Adi Sutjipto airport a. There is enough time for in and out passengers in airport (B5). b. There is security official on airport modality guide terminal (G2). c. The availability of emergency tool and healthy post in modality guide terminal (A5). d. There is no falling into line in getting ticket (H6). e. Passenger is easy to get information about departure schedule in airport modality guide terminal (C3). f. The availability of suitable number of toilet in terminal (A9). g. The availability of garbage box in terminal (A1) h. The availability of waiting room in Modality Guide terminal (A3). i. The suitability between departure distance and time in modality guide terminal (B4). j. The suitability between lines in and out in airport modality terminal (H4). k. Noisy level, inconvenient smelling or blinded is good enough in modality guide terminal (G7). l. \Ease to circulation among rom for passenger (H5). m. Information that is given by official has been accurate (F1). n. Armada departure is on schedule (B3). o. The availability of fixed schedule of armada departure in airport modality guide terminal (B1). p. Knowledge level of official is very suitable in giving service to passenger (D3). q. There is CCTV camera in every Modality Guide Terminal in Blimbingsari airport a. The availability of modality guide armada number in airport modality guide terminal (A4). b. The availability of disable in airport modality guide terminal (A6) c. The availability of suitable connection line between among modality terminal to departure terminal and on the contrary (A7) d. The availability of suitable airport official number (A10) e. The availability of trolley or porter official to apron (A11) f. The availability of ticket selling locket for passenger (A13) g. The availability of ATM or café facility (A14) h. The availability of suitable praying facility in modality guide terminal (A15) i. Official can help to handle the problem of healthy (B8) j. Suggestion and complain of missing goods can be easy to be carried out by passenger and it is suitable (C4) k. Official can understand the passenger demand (C5) l. Official can give accurate information to passengers (D1) m. Official ia always smiling in servicing passengers (E2) n. Official is so patient in hearing complain of passenger (E3) o. The availability of security official at airport modality guide terminal (G2) p. Number of security official has been proportional with the crowded condition in airport 8

passenger (E2). u. Official is patient in hearing complain of passenger (E3). v. Information that is given by official has been accurate (F1). w. Official can understand more than one language (F2). x. There is security official on airport modality guide terminal (G2). y. Number of security official has been proportional with the crowded condition in airport modality guide terminal (G3). z. There is CCTV camera in every angle of modality guide terminal (G4). aa. There is disaster evacuation line in airport modality guide terminal (G5). bb. Noisy level, inconvenient smelling or blinded is good enough in modality guide terminal (G7). cc. The distance suitability between terminal and apron (H1). dd. The distance suitability from modality guide terminal to departure terminal (H2). ee. The suitability between lines in and out in airport modality terminal (H4). ff. There is no falling into line in getting ticket (H6). gg. There is no jam in reaching airport modality guide terminal (H7). angle of modality guide terminal (G4). r. Speed of the official in servicing passengers in airport modality guide terminal (C1) s. There is disaster evacuation line in airport modality guide terminal (G5). t. The distance suitability between terminal and apron (H1). u. Official can understand more than one language (F2). v. Official is always smiling in servicing passenger (E2). w. Official is patient in hearing complain of passenger (E3). x. The distance suitability from modality guide terminal to departure terminal (H2). y. The availability of modality guide armada number in airport modality guide terminal (A4). z. The availability of mark board to modality guide terminal (A12). aa. The accuracy of service line in airport modality guide terminal (C2) modality guide terminal (G3) q. The availability of disaster evacuation line in airport modality user terminal (G5) r. There is ticket broker in airport modality guide terminal (G6) s. The availability of armada moving from modality guide terminal to departure terminal (H3) t. The suitability of line in and out in airport modality guide terminal (H4) Based on the IPA analysis that has been carried out to the three modality guide terminals, it is known that indicator which is as handling priority is in quadrant I. In each modality guide terminal, they has different indicator which becomes as handling priority for increasing service quality or performance. The difference is due to the passenger evaluation to the service satisfactory in modality guide terminal CONCLUSION Based on the identification, problem formulation, and discussion result, it can be concluded that according to demand perception and user willingness, there are 50 attributes of service for measuring the levels of importance and satisfactory on modality guide terminal in Juanda airport Surabaya as the hierarchy of primary collector airport, modality guide terminal in Adisucipto airport Yogyakarta as the hierarchy of secondary collector airport, and modality guide terminal in Blimbingsari airport Banyuwangi as the hierarchy of bait airport. SUGGESTION Based on the research and discussion, it can be suggested as follow: a. In priority of improvement and increasing of modality guide terminal service in airport, it has to be based on the importance and satisfactory of the user. b. Due to the service attribute facility of modality guide terminal at airport where is within 200 distance, the facility is prepared separated from airport facility and becomes as the facility itself of modality guide terminal. c. There is necessary to be carried out the research which studies the performance and determination of minimal service standard (SPM) on modality guide terminal in airport with tertiary collector airport hierarchy that has not been accommodated in this research. d. It is suggested to make city route network is connected to modality guide terminal in airport so it can increase the service of modality guide terminal in airport REFERENCES 1. Peraturan Menteri Perhubungan Nomor 8 Tahun 2012 tentang Penyelenggaraan dan Pengusahaan Angkutan Multimodality. 2. Yao Li Ya, 2011. Concept Layout Model of Transportation Terminals 3. Sorensen, Kenneth dkk. 2012. Efficient Metaheuristic to Solve Terminal Problem. 5. Sony Sulaksono Wibowo & Piotr Oisze Woks.2005. Modelling Walking Accesibility To Public Transport Terminal : Case Study Of Singapore Mass Rapid Transit. 9