People Innovation Social Impacts RECEIVABLES MANAGEMENT SUCCESS FORUM ZINC Federation Square Melbourne 27 March 2012 Keynote speakers include: Hon Jeff Kennett AC Tim Lord Kevin Panozza Kevin Sheedy AM Jodie Bedoya Denis Nelthorpe Be inspired by industry leaders to revolutionise the way you think and enhance your receivables management success at this powerful and captivating one day seminar. This event will sell out so book now to avoid disappointment. BOOK NOW www.ematrixtraining.com.au or call 03 9888 4697 www.ematrixtraining.com.au e-learning Face-to-Face Training Consulting
Your Invitation to Join Us FLINDERS STREET STATION An outstanding field of speakers has been secured to ensure an informative, motivational event. This one day event will bring together senior management, credit, risk and frontline managers from across the corporate collection and credit arena. This event will highlight the key fundamentals to the on-going success of collections in your business, including leadership, innovation and social impacts. An outstanding field of speakers has been secured to ensure an informative, motivational event. If optimising your internal capability through development of your staff in one of our key goals, then this is THE event for you to attend. This forum will provide you an exciting opportunity to network with other industry leaders and assist you in employing best practise in your collection function. We look forward to seeing you at this very special event. Jodie Bedoya Director E-Matrix Training Location ZINC at Federation Square Studio 1 & 2 Cnr Flinders & Swanston Street Melbourne VIC 3000 Full map and directions are available for download at www.e-matrixtraining.com.au SWANSTON STREET PRINCE S BRIDGE ST PAULS CATHEDRAL VISITOR INFORMATION CENTRE YARRA RIVER FLINDERS STREET PLAZA AUSTRALIAN CENTRE FOR THE MOVING IMAGE YARRA BUILDING RIVER TERRACE ATRIUM CROSS BAR BMW EDGE ZINC RUSSELL STREET EXTENSION BIRRARUNG MARR > NGV AUSTRALIAN ART CARPARK LIFT/STAIRS Please note: This brochure contains information correct at the time of publication. However, E-Matrix Training reserves the right to make any changes to the program or any aspect of the program, as circumstances dictate. Every effort will be made to ensure that the program will be of equal standard and value, should unavoidable changes occur. Forum Fee Inclusions The forum fee includes arrival tea and coffee, morning and afternoon tea, and lunch. If you have particular dietary requirements, please advise us as soon as possible prior to the forum. Car Parking There are two car parks located in close proximity to ZINC: The Federation Square on site car park has 500 car spaces and is accessible from Russell Street and Batman Avenue. The Flinders Gate car park has 1000 car spaces and is located directly across from Federation Square. It is accessible from Flinders Street. Please note that these car parks are subject to availability and charged at a public tarrif. Arrival by Public Transport All forms of public transport are available, including Flinders Street Station located directly opposite Federation Square. Full map and directions are available for download at www.e-matrixtraining.com.au Accommodation The venue has no on-site accommodation. Should you require accommodation, several hotel are located within walking distance of the venue. Please note that any accommodation costs are additional to your conference registration fees. Booking Tables of eight (8) can be booked. For your convenience, bookings can be made by completing the enclosed booking form or by booking online at http://www.trybooking.com/bdje Please Note Online bookings are made through a third party site. Any information your supply is strictly protected in terms of privacy and security and will be supplied to E-Matrix Training for the purpose of accepting your booking registration. Registration Fee Bookings are $495 (inc. GST) per delegate Please Note Full payment must accompany all registrations. Price is inclusive of GST (Goods & Services Tax). A Tax Invoice will be supplied for each registration; however, payment must accompany the booking. Cancellation Policy Should you book and find you are unable to attend, you must advise of your cancellation in writing. In the event of a cancellation, an alternative delegate may be substituted, provided the alternative delegates name is received by E-Matrix Training prior to the event. No refunds will be issued for any cancellations received less than five business days before the commencement of the event. Cancellations received more than five business days before the commencement of the event will be refunded their fee, less an administration charge of $35 per delegate.
Forum Program Receivables Management Success People, Innovation, Social Impact Master of Ceremonies: Jodie Bedoya 8:15 Registration Arrival. Tea and Coffee Served 8:30 Welcome by MC 8:45 Tim Lord President, Dun & Bradstreet, Australia and New Zealand D&B Economic and Risk Outlook for 2012 Tim s presentation will provide a snapshot of the economic and risk outlook for 2012, including a global and local perspective on the issues that will make or break Australian firms, and what this means for the management of your credit function. 9:30 Kevin Panozza Chief Executive Officer, Engagement Matters 10:15 Morning Tea The Eight Enemies of Engagement Kevin will explain how 8 Enemies of Employee Engagement can negatively influence commercial performance and show you how to create a high performance workplace by harnessing the powerful 8 Champions of Employee Engagement. 10:45 Kevin Sheedy AM AFL Coach of Greater Western Sydney, Former Coach of Essendon How to Coach and Motivate Your Team: Draw the Best Out of Your People Kevin Sheedy s colourful, enthusiastic presentation focuses on positive and lateral thinking, empowerment, leadership in the workplace and team building. Understand the linkages between coaching and performance and how this applies to you in the workplace. 11:30 Jodie Bedoya Director, E-Matrix Training Dismantling Conventional Thinking in Corporate Credit Management Jodie provides her unique perspective on the 10 most effective ways to achieve high performance through what matters most: Your people. 12:15 Lunch 1:15 Denis Nelthorpe B. Juris, LLB Bridging the Gap Moral Obligation or Commercial Need? Learn how Denis innovative work has transformed the debt collection practises of major organisations through his insightful Bulk Debt Negotiation Project. 2:00 Hon Jeff Kennett AC Former Premier of Victoria, Company Chairman Authenticity through Leadership Mr Kennett discusses his views and philosophies on the importance of leadership and the impact good leadership has on respect being earnt on those who lead. 3:00 Afternoon Tea 3:30 Conclusion of Event
About Our Speakers Tim Lord President Dun & Bradstreet Australia and New Zealand Tim Lord was appointed President of Dun & Bradstreet in Australia and New Zealand in July 2011. Tim is responsible for the operational performance of the D&B business and for driving the company s future growth agenda. In over 20 years with D&B, Tim has gained considerable experience in a range of sales, operations and general management roles including, General Manager New South Wales, State Manager Queensland and Collections Manager Victoria & South Australia. Most recently, Tim oversaw the company s collections team as the Director of Receivables Management Services. The division has over 400,000 files under management across a range of industry sectors including, banking and finance, telecommunications, utilities and government. During this time, Tim also had oversight responsibilities for management of D&B s Melbourne call centre with more than 200 collection agents. Prior to joining D&B, Tim held a number of credit management roles, including Arthur Andersen s UK insolvency practice. Tim is an active participant in industry affairs, and is currently the Collections Chair for the Australian Institute of Mercantile Agents, and a founding Director of the Australian Collectors and Debt Buyers Association. Kevin Panozza Chief Executive Officer, Engagement Matters Kevin Panozza founded SalesForce in partnership with advertising agency DDB in 1994 and built it into the most successful, outsourced sales and customer service business in Australia and NZ. A dynamic, entertaining and impactful presenter, Kevin uses his lifetime of experience and passion for creating stimulating work environments to help other organizations create positive change aimed at engaging staff and enhancing performance. As Managing Director of SalesForce Kevin established a team that achieved very strong revenue growth, consistent profit growth, and organisational stability in a small, very competitive market. During his time with the company, SalesForce achieved a global reputation for deploying emerging technologies, and new techniques for customer sales and service. Kevin s strong personal convictions about creating stimulating work environments and empowering cultures resulted in SalesForce being voted Best Employer in Australia and New Zealand in the Hewitt Bi-annual survey 2004, 2005 and 2007 the first time any Australian company has been honoured with three consecutive awards. SalesForce was recognised in 2007 amongst the top half dozen employers in Asia. Today SalesForce provides more than 60 national and international companies, with selling and customer service solutions. The company employs over 2,500 contractors and staff in Melbourne, Sydney and New Zealand. In 2005 SalesForce was acquired by Salmat, an ASX 200 company, and Kevin was appointed SalesForce Chief Executive Officer. In 2008, Kevin Panozza left SalesForce to found Engagement Matters. Kevin Sheedy AM AFL Coach of Greater Western Sydney, Former Coach of Essendon Kevin Sheedy, AFL Legend, was appointed as the inaugural coach of Greater Western Sydney in late 2009. A four-time premiership coach in his 27 years with Essendon and a member of the AFL Hall of Fame, Kevin Sheedy signed a three-year deal to coach the side through to its first year in competition in 2012. Kevin Sheedy has been a success as a player and coach and is without peer when it comes to engaging new communities in the game. In 1998, he broke the record for coaching more professional AFL games than anyone else in history. With a total of 886 games under his belt, he holds the AFL record for the most games combined as a player and coach. During 25 years as coach with Essendon, Sheedy coached 330 winning games, 167 losses and 5 drawn games, giving him a 66.09% win ratio. In addition, he competed in seven Grand Finals, playing premiers in 1984, 1985, 1993 & 2000, won six of the eight Night Grand Finals, and was recognised as the All Australian coach in 1985, 1993 & 2000. The club s membership increased from 15,000 to 36,000+ and much of the club s success off the field is attributed to Sheedy s unique marketing skills and personal popularity with supporters.
About Our Speakers Jodie Bedoya Director E-Matrix Training Founder and director of the Melbourne based training company E-Matrix Training, Jodie Bedoya is one of Australia s leading debt collection specialists who has worked at best practice level with major government and commercial clients. Jodie has held key executive, operational and training management roles, including CEO of Recoveries Corporation Limited. In 2006 she was a finalist in the Australian Financial review BOSS Magazines Young Executive of the Year awards. Her unique perspectives have been helping organisations make sense of the challenges they face in managing their debt collection function. Jodie s future thinking about how to realign and place renewed focus on key components required for successful credit management, provides clearer direction for businesses seeking a competitive edge. Her insights into the psychology behind debtor behaviour, combined with years of on the job coaching and leadership, has allowed E-Matrix to develop an exciting and unique training system designed specifically for organisations looking for a fresh approach to their collection strategies. Denis Nelthorpe B. Juris, LLB Long serving community lawyer, Denis Nelthorpe, is a consumer Board member of the Financial Ombudsman Service and manager of Footscray and Wyndham Legal Centres in Victoria. He is a past president of the Consumers Federation of Australia and a past CEO of the Consumer Credit Legal Service 1986-91 and the Consumer Law Centre Victoria from 1993-1998. In 2010, Denis co-ordinated a bulk negotiation of over 500 individuals referred to him from over 100 community legal centres and financial counsellors around Australia, for which he was awarded the prestigious Tim McCoy award, which recognises outstanding work in the community. Denis engaged in a co-ordinated bulk negotiation with major lenders and insurers to whom money was owed by consumers experiencing severe social and financial hardship. Denis innovative work continues to alleviate stress for disadvantaged debtors and help lenders identify debts which should not be pursued due to the disadvantage experienced by the debtor. The Hon. Jeff Kennett AC Former Premier of Victoria, Company Chairman The Hon. Jeffrey Kennett AC was an Officer in the Royal Australian Regiment, serving at home and overseas. He was a Member of the Victorian Parliament for 23 years, and was Premier of the State from 1992 to 1999. Mr Kennett has held several influential positions on the boards of corporate and not for profit organizations, including Chairman of Open Windows Australia Proprietary Limited and Amtek Corporation Pty Ltd, and Chairman of the Board of Management of PFD Food Services Pty Ltd. The Hon. Jeffrey Kennett AC was elected Leader of the Opposition in October 1982. Under his leadership, the Victorian Coalition was elected to Government on October 3, 1992, with two-to-one majorities in both Houses of Parliament - a position unparalleled in almost 140 years of responsible State Government in Victoria. In the Government s first term, Mr Kennett held the positions of Premier and Minister for Ethnic Affairs. The Coalition was returned to office at the March 30, 1996, election with a net gain in representation across both Houses of Parliament. Mr Kennett continued as Premier, as well as serving as Minister for Multicultural Affairs and Minister for the Arts. He headed the Government s peak industry organisations - the Ministerial Industry Council, Premier s Business Round Table, Victorian Communications and Multimedia Task Force and Food Victoria, and chaired the Science, Engineering and Technology Task Force. Under his Premiership, Victoria earned the reputation as Australia s most reformist government. They implemented extensive reforms of the Victorian public service, led Australia in privatisation of public authorities, reduced the State s indebtedness from $33bn to $5.5bn, reinvigorated its economy and reinstated confidence among the Victorian community. On April 22, 1998, Victoria regained its AAA credit rating from international ratings agency, Standard and Poor s. In November 1999, Mr Kennett resigned from the Victorian Parliament after 23 years service to pursue a corporate career. His leadership positions include: Chairman of Open Windows Australia Proprietary Limited Chairman of Amtek Corporation Pty Ltd Chairman of the Board of Management of PFD Food Services Pty Ltd. Director of Equity Trustees Limited and Jumbuck Entertainment Limited. Chairman of beyondblue: the national depression initiative. President of the Hawthorn Football Club.
Registration Form Tuesday, 27 March 2012 For your convenience, bookings can be made online* at http://www.trybooking.com/bdje Alternatively, complete the following form. Please fax completed form to (03) 9008 7201 or post to E-Matrix Training 369 High Street Kew Victoria 3101 Up to eight (8) delegates can be booked per registration form (tables of eight are available). The registration form can be photocopied for additional delegates. I wish to register for the E-Matrix Training Receivables Management Success Forum being held on 27 March 2012. I understand that payment must accompany my registration. Contact Details (please print) Contact Name Organisation Postal Address Suburb State Postcode Phone Mobile Email Delegate Name(s) (please print) Delegate 1 Delegate 5 Delegate 2 Delegate 6 Delegate 3 Delegate 7 Delegate 4 Delegate 8 In registering for this event, relevant details will be incorporated into a delegate list for the benefit of all delegates (name and organisation only). Your details may also be used by E-Matrix Training to contact you after the event. Should you not wish your details to be passed on for these purposes, please tick the box below. I do not wish to have my details added to the Forum database as outlined above. Forum Fees $495 (inc. GST) per delegate Total Amount Payable AU $ Method of Payment Please Note: Bookings cannot be accepted without payment. A Tax Invoice will be supplied for each registration. Cheque/Money Order payable to E-Matrix Training for AU$ Credit Card Payment Visa MasterCard Card Holder s Name Credit Card Number Card Expiry Date / Card Holder s Signature EFT payment to E-Matrix Training for AU$ BSB 083 028; A/C No 854 144 307; Bank Account Name: Sharpskill; Code: Company Name Please fax a copy of your EFT transaction confirmation to E-Matrix Training on (03) 9008 7201. *$0.30 online booking fee applies. Cancellation Policy Should you book and find you are unable to attend, you must advise of your cancellation in writing. In the event of a cancellation, an alternative delegate may be substituted, provided the alternative delegates name is received by E-Matrix Training prior to the event. No refunds will be issued for any cancellations received less than five business days before the commencement of the event. Cancellations received more than five business days before the commencement of the event will be refunded their fee, less an administration charge of $35 per delegate. www.ematrixtraining.com.au e-learning Face-to-Face Training Consulting