Custmer Agreement / Cmpany Plicies Shuttles are scheduled ONLY when there is a reservatin. Withut reservatins we DO NOT travel. (Excluding Hlidays) Reservatins must be prepaid with a credit card. Please call ur ffice at 1-800-872-9399 fr ther pssible arrangements Reservatins bked with at least 48 business hurs advance ntice ONLY guarantee the lwest rate T guarantee a seat n yur preferred shuttle, we suggest reservatins 1 t 2 weeks in advance Yu are nly guaranteed a seat at the time f yur riginal reservatin. Cancellatins made t yur reservatin mre than 48 business hurs in advance will incur a $20 cancellatin fee. Reservatins cancelled with less than 48 business hur s ntice are NOT refundable. Yu may hld the amunt as an accunt credit t be used at any time by yurself r an immediate family member Please nte the reservatin hlder will need t call t schedule new reservatin. Reservatins bked with less than 48 business hurs ntice are NOT refundable. Custmers wh bk a reservatin and d nt shw up fr their reserved time will be cnsidered a NO SHOW and the reservatin will NOT be refunded. If yu bked a rund trip reservatin, the return trip will als be cancelled. Custmers wh shw up and cancel upn arrival, either by phne r with the driver in persn, will be cnsidered a NO SHOW and the reservatin will NOT be refunded. Custmers wh cancel their reservatin after the driver has departed hme, will be cnsidered a NO SHOW and the reservatin will NOT be refunded Changes t yur reservatin must be dne within 48 business hurs f travel date and time. Changes dne with less ntice will be subject t additinal fees and availability There is n fee fr the first change t yur reservatin Additinal changes may incur a $25 charge If yu are traveling with us frm the airprt, please allw adequate time t retrieve yur luggage and meet the USA Express driver. Our drivers depart the airprt n schedule. If yu miss yur scheduled departure, yu are stand-by fr the next available shuttle with seats. Hwever, we cannt guarantee space and availability fr any trip ther than the ne fr which yu are scheduled. We realize that flights are frequently delayed, cancelled r missed. While this certainly causes an incnvenience, ur schedule cannt be adjusted t accmmdate airline delays. Failure t meet yur scheduled departure des nt alter the terms f the cancellatin plicy, abve. As sn as yu knw f a flight delay, call ur ffice 1-800-872-9399 Smetimes it is pssible t have the driver wait fr yu, subject t availability The wait time fee, subject t availability, is $50 / hur If yu are arriving less than 30 minutes befre shuttle departure, yu must chse a later shuttle time.
Each custmer ver the age f 8 is allwed 2 standard** size bags and 1 small carryn, i.e. Laptp Cmputer Bag, purse r backpack. Custmers age 8 and under are allwed 1 small carry n. Yu must ntify us f excess r ver weight / size luggage and $20 per excess bag will be charged. If yu d nt ntify us f yur excess luggage, there is n guarantee there will be space fr yur luggage. If yu have excess r ver weight / size luggage and d nt ntify ur ffice and there is nt rm, yur reservatin will NOT be refunded. **The maximum weight fr any luggage is fifty (50) punds (32 Kg) **The maximum size fr any luggage is 48in L x 24in W x 36in H (122cm L x 61cm W x 91cm H) T ur Military travelers, luggage yu carry are cvered at n additinal cst, we just ask yu ntify us f the number f bags yu will have. Thank yu! If yu are bking yur reservatin with less than 48 business hurs ntice, after 4 pm (CST), Saturday, Sunday r a hliday yu MUST call ur ffice, 1-800-872-9399 t receive a cnfirmatin and rate. Online reservatins are nt accepted during these times. Yu may submit yur reservatin, but it will nt be addressed until the fllwing business day. Special pickups and private shuttle service is available. Special Pickups have an additinal fee f $ 100 and yu are nt guaranteed t be the nly passenger in the van. Private shuttle service will have an additinal fee f $150 and yu will be the nly passenger in the van. Reservatins bked with less than 48 business hurs ntice may incur an additinal fee f $50. The standby rate fr Military ID Card Hlders, including spuses and children (must present ID t driver) is $60 (cash nly) per persn n shuttles with extra seats. There is NO guarantee that there will be a shuttle r a seat available n the shuttle. The standby rate is available ONLY frm the St. Luis Airprt. The standby rate fr Civilians is $80 per persn n shuttles with extra seats. There is NO guarantee that there will be a shuttle r a seat available n the shuttle. The standby rate is available ONLY frm the St. Luis Airprt. If yu arriving Suthwest Airlines, Air Tran r a Charter Flight, yur driver will meet yu at Terminal number 2; Baggage Carusel number 1. Yur driver will have n a Red, White r Navy Blue unifrm shirt and have yur name n a sign. D nt g utside, the driver will nt find yu! If yu are arriving n any ther airline, American, Delta, Untied, Frntier and Etc. yur driver will meet yu at Terminal number 1; near Gate D, lcated acrss frm the Chapel. The Meeting Place. Yur driver will have n a Navy Blue, Red r White unifrm shirt and have yur name n a sign. D nt g utside, the driver will nt find yu!
Yur luggage will arrive in this area Terminal # 1 Meeting Place Pickups n the Ft. Lenard Wd Military Establishment are allwed at: Main Gate Visitrs Center, Building 100 (9:15 am, 11:15 am, 1:15 pm and 3:15 pm) USO, Building 805, (Limited Service Hurs, Check with USO) Building numbers thrugh 599, 805, 1100-1699 and 1800 and up. We are nt permitted t pick up at Building numbers 600-1099 r 1700-1799 NO EXCEPTIONS Airprt, Frney Field Sme residential addresses are apprved fr pick up, please cntact ur ffice, 1-800-872-9399 t see f yur address is eligible. We d have a license frm the Cmmander at Ft. Lenard Wd allwing us t pick up at the abve listed lcatins n Ft. Lenard Wd. Dr t dr service is available inside city limits f each twn we serve. If yu are utside the city limits, please call ur ffice, 1-800-872-9399 t see if yur address is eligible. Children 8 years f age and under must be in a prper safety seat, as per Missuri's Child Restraint Law (RSM 307.182)
**NO EXCEPTIONS** Children less than 4 years ld r less than 40 punds must be in an apprpriate child safety seat. Children ages 4 thrugh 7 wh weigh at least 40 punds must be in an apprpriate child safety seat r bster seat unless they are 80 punds r 4'9" tall. Children 8 and ver r weighing at least 80 punds r at least 4 9 tall are required t be secured by a safety belt r buckled int an apprpriate bster seat. Custmer is required t prvide their wn safety seat when traveling with USA Express. Our cmpany des nt prvide safety seats. If yu arrive and fail t prvide a prper child safety seat, yu will nt be transprted and yur reservatin will NOT be refunded. Payment All reservatins are t be prepaid with a credit card. MasterCard (16 Digits) Visa (16 Digits) Discver(16 Digits) American Express(15 Digits) Yur reservatin will nt be cnfirmed until it is pre-paid. Cnfirmatin Fr Online Reservatin Submissins Only One f ur staff members will cntact yu fr yur full credit card infrmatin nce yur reservatin has been submitted and received. Once yu submit yur reservatin, yu will receive a cnfirmatin via email (if prvided) r telephne, ne f ur staff members will cntact yu directly within 48 business hurs A f the submissin time, based n Central Standard Time. If yu d nt receive a cnfirmatin, please cntact ur ffice Mnday thrugh Friday between 8 am and 4 pm and we will be happy t assist yu. A If yu are bking yur reservatin with less than 48 hurs ntice, after 4 pm (CST), Saturday, Sunday r a hliday yu MUST call ur ffice, 1-800-872-9399 t receive a cnfirmatin and rate. Online reservatins are nt accepted during these times. Yu may submit yur reservatin, but it will nt be addressed until the fllwing business day and may result in shrt ntice fees r nn-availability. If yu have any questins, cmments, cncerns r need assistance bking yur nline reservatin, please feel free t cntact ur ffice at 1-800-872-9399.
PRIVACY NOTICE This privacy ntice disclses the privacy practices fr www.usaxnline.cm. This privacy ntice applies slely t infrmatin cllected by this web site. It will ntify yu f the fllwing: 1. What persnally identifiable infrmatin is cllected frm yu thrugh the web site, hw it is used and with whm it may be shared. 2. What chices are available t yu regarding the use f yur data. 3. The security prcedures in place t prtect the misuse f yur infrmatin. 4. Hw yu can crrect any inaccuracies in the infrmatin. Infrmatin Cllectin, Use, and Sharing We are the sle wners f the infrmatin cllected n this site. We nly have access t/cllect infrmatin that yu vluntarily give us via email r ther direct cntact frm yu. We will nt sell r rent this infrmatin t anyne. We will use yur infrmatin t respnd t yu, regarding the reasn yu cntacted us. We will nt share yur infrmatin with any third party utside f ur rganizatin, ther than as necessary t fulfill yur request, e.g. t ship an rder. Unless yu ask us nt t, we may cntact yu via email in the future t tell yu abut specials, new prducts r services, r changes t this privacy plicy. Yur Access t and Cntrl Over Infrmatin Yu may pt ut f any future cntacts frm us at any time. Yu can d the fllwing at any time by cntacting us via the email address r phne number given n ur website: - See what data we have abut yu, if any. - Change/crrect any data we have abut yu.
Security - Have us delete any data we have abut yu. - Express any cncern yu have abut ur use f yur data. We take precautins t prtect yur infrmatin. When yu submit sensitive infrmatin via the website, yur infrmatin is prtected bth nline and ffline. We nly request the last fur digits f yur credit card fr yur prtectin. If yu wuld rather nt enter yur credit card infrmatin n ur page, please feel free t call ur ffice directly and speak with us. We will be happy t assist yu. We als prtect yur infrmatin ffline. Only emplyees wh need the infrmatin t perfrm a specific jb (fr example, billing r custmer service) are granted access t persnally identifiable infrmatin. The cmputers/servers in which we stre persnally identifiable infrmatin are kept in a secure envirnment. If yu feel that we are nt abiding by this privacy plicy, yu shuld cntact us immediately via telephne at 800-872-9399 r usaxpres@fidmail.cm.