Athens International Airport Eleftherios Venizelos Aerostat Handbook aia.gr 3
Contents Foreword 5 1. Catching Up With 215 6 2. How Many Travelled Where 1 3. Counting Airplanes 18 4. Tonnes Up In The Sky 28 5. The Network Worksheet 34 6. Exercises On Punctuality 38 7. Our Grade Report 44 8. Joining The Passenger Dots 5 9. Adding Tourists 58 1. Greek Arithmetic 64 11. Europe Plus The World 68 Air Vocabulary 72 4 aia.gr
Aerostat Handbook 215 Foreword June 216 For AIA, 215 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic dynamics remained strong within the year and the robust growth momentum continued, with the airport recording an all-time high passenger traffic performance reaching 18.1 million passengers. In the course of 215, AIA continued its dynamic marketing strategy and incentives policy. Its aeronautical marketing strategy encompasses comprehensive developmental and targeted programmes for airlines including incentives and marketing support packages and constitutes a cornerstone of AIA s aeronautical strategy for healthy financial growth. In total, fourteen different incentives both for development and sustainability were in effect during 215. More than 8 of the operating carriers made use of one or more targeted incentives. Furthermore, more than 4 of our airline partners enjoyed benefits from AIA s traditional developmental incentives and marketing support to a significant degree. During the last five years not only has AIA intensified its marketing efforts towards its airline and business partners and to consumers but we have also extended our efforts towards actively supporting Athens as a destination. In particular, AIA has implemented a series of destination marketing targeted actions and initiatives by forging strong relations and strategic co-operations and synergies with tourism organisations and associations (Association of Tourism Enterprises, Greek National Tourism Organisation, Ministry of Tourism, Marketing Greece, etc.). We should definitely highlight the digital campaign for Athens Speak Aθenian. Be an Aθenian. ; launched last December, designed and implemented by AIA and Marketing Greece and already twice awarded, the campaign highlights the unique match of the city s diverse attractive faces, its historical profile and distinctive modern character, through a creative synthesis of Greek and English words. Actions to reinforce Athens attractiveness as a tourism destination have significantly contributed to the recovery of the city s image and the increase of foreign tourists arrivals. In recognition of the continuous and dynamic support it offers to its airline partners, AIA was voted by the airlines as the winner in the 4-2 m. passengers category at Routes Europe, the largest airline and airport networking route development forum in Europe which this year was held in Krakow, Poland. With 16 distinctions in 12 years, Athens International Airport is the most awarded airport at Routes. Aerostat, now in its 14th edition, has proven to be a credible information tool, comprising a wide range of important statistics relating to the Athens travel market. This handbook traditionally includes major developments in typical traffic segments, performance of main operational processes, passengers profile, development of incoming and outgoing tourism passing through the airport and major market trends in Greece and worldwide. Through this compilation of important market information, we continue committing ourselves to offering substantial support to our customers and business partners by providing an extended market intelligence portfolio and most importantly by focusing on introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline partners and promote our city as a prime destination. Ioanna Papadopoulou Director, Communications & Marketing aia.gr 5
1 Catching up with 215 6 aia.gr
Aerostat Handbook 215 215 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport s traffic enjoy strong traffic growth but it also reached record traffic levels. 215 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport s traffic enjoy strong traffic growth but it also reached record traffic levels. A number of important air travel growth drivers contributed to this favourable outcome: the dynamic expansion of the Greek home-based carrier s international network and the strengthening of the low-cost home-based carrier s position, both supported by the pricing and targeted incentives policy of AIA. Both carriers expanded their network and attracted an increasing number of passengers, while the competition between these two main carriers especially in the domestic sector led to lower air ticket prices and promotional fares and helped Greeks increase their air travel despite the ongoing economic crisis. Lastly, the increase of inbound tourism of Greece and Athens led to record levels, with the city of Athens not only strengthening its position as a popular destination per se but also being increasingly selected by foreign passengers as an intermediate stop. As a result of the above, with 18.9 million passengers in 215 the airport recorded an all-time high passenger traffic performance surpassing previous year traffic by 2.9 million (+19.) and by 1.55 million (+9.4) the previous best, which was the pre-crisis year 27. Both domestic and international passengers achieved record levels and reached 6.4 million and 11.7 million demonstrating strong growth levels of 22 and 17.4 respectively. This growth was driven by both the foreign visitors impressive growth of 26 as well as the Greek travellers substantial rise of 11. In regard to international passenger traffic development, it is important to note that all regions enjoyed strong demand and capacity increase. Europe achieved considerable growth with Western Europe rising by 15 and Eastern Europe by 26, while the Middle East also grew at a high +17. Continents of America and Africa were supported by enhanced and expanded services and witnessed a rapid growth of +43 and +42 respectively, while the rest of Asia also saw a strong traffic development of +31. Overall, for 215 number of flights amounted to 176.2 thousands and demonstrated a rise of 14 compared to prior year levels. Both domestic and international flights grew strong at the level of 11.2 and 16.2 respectively. In 215 the local airfreight market continued to see considerable growth despite the notable financial developments in Greece. Cargo volumes posted a healthy 4.1 increase compared to the previous year exceeding both European and global average (-.1 and 2.2 respectively as per IATA statistics) and reached a total uplift of 8,476 tonnes. This was the second consecutive year that air freight volumes expanded mainly benefiting from the improved positive performance of international traffic (+5.3). During year 215, nine new airlines and ten new routes were added to the Athens International Airport s network. Overall, in 215 Athens was directly connected with scheduled services to 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers. 215 Highlights 215 Traffic Levels Growth vs. 214 18.1 Million Passengers 19. 176.2 Thousand Aircraft Movements 14. 8.5 Thousand Tonnes Of Cargo 5.6 aia.gr 7
1 Catching up with 215 Chart 1.1 Passenger Traffic Development 214-215 215 214 Domestic 6.433.586 Ιnternational 5.267.654 22.1 11.653.791 9.928.715 17.4 Total 18.87.377 15.196.369 Chart 1.2 Quarterly Passenger Traffic Development 215 Growth 215/214 Domestic International Total Chart 1.4 International Passenger Traffic Development 215 / Europe Western Europe 21.7 3 19.6 21.8 February 2 nd 14.4 3 3 1 1 March 2 2 11.3 18.3 April 12.4 4th 4 4 3rd 4 37. 4 1 st 16.9 Total January 3 21.8 25.7 21.1 Eastern Europe Growth 215/214 2 1 1 2 19. May Chart 1.3 International Traffic Development per Region 215 June Growth 215/214 Passengers Flights July August Rest of Asia Western Europe America September Eastern Europe Middle East October Africa 5.2 6 43. 5 4 3 2 41.7 44.3 15.3 14.8 November 31.2 25.8 13.7 16.7 2. 16.8 December 1 Western Europe 8 aia.gr Eastern Europe Middle East America Rest of Asia Africa 1 2 3 4 5 6
Aerostat Handbook 215 Chart 1.5 International Passenger Traffic Development 215 / Africa-America Chart 1.6 International Passenger Traffic Development 215 / The Middle East Growth 215/214 Africa America Total International Growth 215/214 The Middle East Total International 1 3 8 25 6 2 15 4 1 2 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 1.7 Traffic Development of A/C Movements 214-215 Chart 1.8 Cargo Uplift Development 214-215 Growth 215/214 215 214 Growth 215/214 Weight (tonnes) 215 214 Domestic change Domestic change 74.74 8.145 67.228 11.2 8.668-6. International International 11.416 72.331 87.32 16.2 68.67 5.3 Total Total 176.156 8.476 154.53 14. 77.338 4.1 5. 1. 15. 2. 2. 4. 6. 8. 1. Chart 1.9 Cargo Uplift Development 214-215 Chart 1.1 Cargo Uplift Monthly Variation 214-215 Million tonnes 215 214 Growth 215/214 8 2 15 7 1 5 6-5 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec -1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec aia.gr 9
2 How many travelled where 1 aia.gr
Aerostat Handbook 215 In 215 airport s passenger traffic reached the record levels of 18.9 million exceeding prior-year levels by 2.9 million (+19.) and by 1.55 million (+9.4) the previous best. In 215 airport s passenger traffic reached the record levels of 18.9 million exceeding prior-year levels by 2.9 million (+19.) and by 1.55 million (+9.4) the previous best, which was the pre-crisis year 27. Both domestic and international terminal passengers demonstrated strong growth by 22.2 and 17.5 respectively and achieved record levels reaching 6.4 million and 11.7 million respectively. Passengers in transit continued to present a declining trend amounting to less than 5 thousands and acquiring a slim share of only.3 of the airport s total passengers. The substantial rise of the airport s passenger traffic was the result of the considerable growth of both the domestic and the international market throughout the year. Following a very strong first quarter which continued the trend of the last months of 215, the period April to September witnessed both domestic and international passenger traffic growing fast and achieving growth rates which approached or even exceeded the 2 mark although compared to a strong 214 summer period. As expected, the last three months of the year demonstrated a growth slowdown, yet achieving doubledigit growth rates, indicative of the favourable developments of the winter 215/216 period. The vast majority of the airport s passenger base traveled on scheduled services, while passengers who prefer charter flights have been showing a diminishing trend in the last few years and amounted to a slim 127 thousands in 215 accounting for less than 1 of the airport s total passengers. Within Europe, the airport s major international market, London retained the title of the most popular destination, followed by Rome, Paris, Istanbul and Larnaca. All top-5 routes enjoyed strong growth in 215, with London, Rome and Istanbul demonstrating doubledigit increase and Istanbul approaching Paris. Zurich climbed-up from 8th to 6th position taking the place of Frankfurt that fell by two positions. Frankfurt was the only airport in the top-1 that saw a drop in its passengers, while a slow rise was also observed in Munich. Milan and Brussels complete the top-1 and present a strong passenger increase. Beyond the European borders we witnessed diverse traffic evolution and reshuffling in the top places. The top-5 places are occupied by eastbound destinations, with Doha gaining the top position from Dubai, which together with Abu Dhabi were the only two destinations suffering decline. Tel Aviv and Cairo complete the top-5. Beirut almost doubled its passenger traffic driven by the additional services to the route and climbed from 9th to 7th position. The remaining places in the top-1 are occupied by the American destinations of New York, Toronto, Philadelphia and Montreal, which all enjoyed remarkable growth driven by the extended and additional services to the US and Canada in summer 215. It is no surprise that our two home-based carriers, Aegean Airlines/ Olympic Air and Ryanair, hold the top two places in the airlines ranking in terms of passenger traffic. Aegean and Olympic managed to hold almost 5 of the airport s passenger traffic despite the strengthening of Ryanair s position which in 215 doubled its market share, from 7 in 214 to 14 in 215. Actually, growth of these carriers explained the largest part of the airport s total passenger increase. Lufthansa, easyjet and Swiss follow in the next three places while the successful development of Turkish Airlines placed it in the 6th place, three positions up compared to 214. European legacy carriers, British Airways, Air France and Alitalia, hold the next three places and the top-1 is completed with Qatar Airways which managed to climb up three places through the successful evolution of the Doha route. The share of the low-cost carriers of the airport s passenger traffic has significantly increased from 16 to 22, with an almost equal share in the domestic and the international markets. This increase was the result of Ryanair s successful performance, as well as the positive evolution of other low-cost carriers, such as Transavia, Air Canada rouge and Germanwings. As every year, AIA presented its annual awards to the airlines that achieved the fastest development and the highest increase of passenger volumes at their scheduled services in 215, during AIA s 16th Airline Marketing Workshop that was held on March 3rd, serving as a platform for a substantial dialogue among the airport and its key partners. The busiest day of the year in terms of passenger traffic was Saturday, 1st of August, with 75,794 passengers. That date was the peak for both arriving and departing passengers but also for international arrivals. aia.gr 11
2 How many travelled where Table 2.1 Monthly Passenger Distribution: Arrivals/Departures ARRIVING PASSENGERS DEPARTING PASSENGERS TRANSIT PASSENGERS TOTAL PASSENGERS Month 215 215/214 215 215/214 215 215/214 215 215/214 January 478,688 28.2 494,18 28.2 3,682 4.2 976,388 28.1 February 454,778 25.3 447,468 24.3 3,259 2.3 95,55 24.7 March 563,718 25.7 533,359 23.8 2,351-31.6 1,99,428 24.5 April 734,83 18.8 717,974 23.7 3,869-3.2 1,455,926 21.1 May 843,597 22.4 85,44 22.4 4,427-2.4 1,653,428 22.3 June 973,194 22.3 93,777 21.5 5,122-7.1 1,882,93 21.8 July 1,97,331 2.1 1,37,878 22. 3,918-57.6 2,139,127 2.6 August 1,45,932 19.7 1,98,49 19.5 5,843-3.2 2,15,265 19.3 September 9,627 14.5 951,313 14.9 6,799 5.2 1,858,739 14.7 October 758,353 1.1 815,96 1.3 4,669 16.7 1,578,118 1.2 November 594,495 17.3 68,35 14.9 2,244-1.3 1,25,89 16. December 66,828 12.3 573,5 11.5 3,393-2.9 1,183,271 11.8 Year Total 9,51,624 19,1 8,986,177 19.2 49,576-16.1 18,87,377 19. Table 2.2 Monthly Terminal Passenger Distribution: Domestic/International DOMESTIC PASSENGERS INTERNATIONAL PASSENGERS TOTAL TERMINAL PASSENGERS Month 215 215/214 215 215/214 215 215/214 January 375,324 44.1 597,382 19.9 972,76 28.2 February 355,31 34.5 547,215 19.2 92,246 24.8 March 44,993 33.3 692,84 2.2 1,97,77 24.8 April 55,554 18.1 946,53 22.9 1,452,57 21.2 May 579,729 22.2 1,69,272 22.5 1,649,1 22.4 June 659,465 24.5 1,217,56 2.6 1,876,971 21.9 July 724,176 23.9 1,411,33 19.6 2,135,29 21. August 717,465 24. 1,426,957 17.4 2,144,422 19.6 September 633,163 15.4 1,218,777 14.4 1,851,94 14.7 October 538,43 8.9 1,35,46 1.9 1,573,449 1.2 November 47,576 2.3 732,269 13.5 1,22,845 16.1 December 452,139 15.4 727,739 9.9 1,179,878 11.9 Year Total 6,416,18 22.2 11,621,783 17.5 18,37,81 19.2 Chart 2.1 Domestic vs. International Passenger Traffic Market Share 215 214 Chart 2.2 Segmentation of International Passenger Traffic by Geographical Region Market Share 215 214 64.4 35.6 International Domestic 65.3 34.7 Western Europe Eastern Europe Middle East Rest of Asia Africa America 75.8 77.2 1.6 9.9 8.8 8.9.3.3 1.3 1.1 3.3 2.7 International Domestic 1 2 3 4 5 6 7 8 12 aia.gr
Aerostat Handbook 215 Table 2.3 Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled Month 215 COMMERCIAL Scheduled Non-Scheduled Other Commercial 215/214 215 215/214 215 215/214 215 NON-COMMERCIAL 215/214 January 967,193 27.9 4,752 9.9 15-611 28.6 February 9,68 24.9 1,697-21.8 23-458 -11.6 March 1,93,99 24.8 2,442 22.2 259-467 -22.2 April 1,442,91 21.7 9,428-22.9 3-535 -35. May 1,633,526 22.5 14,653 15.7 1-93.8 812-5.3 June 1,855,534 22. 19,687 21.2 468 8.1 1,282-19. July 2,112,633 21.7 21,336-22. 34-84.4 1,26-18.8 August 2,18,631 19.9 34,251 2.7 25 97.1 1,335 4.8 September 1,832,223 14.9 18,639 4. 429 88.2 649-36.9 October 1,563,13 1.3 9,15-7.4 731 55.2 69-18.1 November 1,199,668 16.2 2,86-21.2 18-353 -37.5 December 1,175,279 12.3 3,998-42.5 9-78.6 592 56.6 Year Total 17,883,768 19.4 142,74-2.7 2,339 39.9 8,99-13.8 Chart 2.3 Structure of Passenger Traffic Market Share 215 214 Chart 2.4 Schengen/EU Passenger Breakdown Market Share 215 214 Domestic Scheduled Domestic Charter International Scheduled International Charter Other 35.5 34.6.4.1 63.7 64.4.7.8.1.2 Intra-Schengen EU Intra-Schengen non-eu Extra-Schengen EU Extra-Schengen non-eu 66.4 65.5 3.7 4.1 13.6 13.9 16.3 16.5 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Table 2.4 Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen INTRA SCHENGEN EXTRA SCHENGEN TOTAL TERMINAL PASSENGERS Month 215 215/214 215 215/214 215 215/214 January 684,558 33.2 288,148 17.7 972,76 28.2 February 638,129 29.3 264,117 14.9 92,246 24.8 March 783,369 27.6 313,78 18.1 1,97,77 24.8 April 1,36,37 19.8 415,75 24.8 1,452,57 21.2 May 1,166,594 22. 482,47 23.3 1,649,1 22.4 June 1,299,99 22.4 576,981 21. 1,876,971 21.9 July 1,472,322 2. 662,887 23.3 2,135,29 21. August 1,488,586 19.6 655,836 19.4 2,144,422 19.6 September 1,275,861 16.2 576,79 11.6 1,851,94 14.7 October 1,98,824 1.5 474,625 9.4 1,573,449 1.2 November 86,15 17.4 342,83 12.7 1,22,845 16.1 December 842,812 13.2 337,66 8.9 1,179,878 11.9 Year Total 12,647,367 19.9 5,39,434 17.4 18,37,81 19.2 aia.gr 13
2 How many travelled where Chart 2.5 Top 1 International Scheduled Markets Italy Other Market Share 215 214 Germany United Kingdom France Cyprus Turkey Switzerland United Arab Emirates Spain Belgium 11.3 11. 11. 12.1 1.9 11.3 7.9 8.4 7.7 7.4 6.9 7. 5.5 6. 3.2 3.8 3.2 3. 3. 2.8 29.5 27.1 Table 2.5 Top 1 International Scheduled Markets/Countries Ranking Country Scheduled Passengers 215 Market Share 215 215 /214 1 Italy 1,293,992 11.3 2.3 2 Germany 1,267,195 11. 7.6 3 United Kingdom 1,253,991 1.9 13.8 4 France 95,76 7.9 11.2 5 Cyprus 879,456 7.7 21.6 6 Turkey 793,227 6.9 16.8 7 Switzerland 628,55 5.5 7.2 8 United Arab Emirates 367,261 3.2-1.6 9 Spain 364,979 3.2 24.7 1 Belgium 341,369 3. 23.8 Other 3,385,973 29.5 28.1 Total 11,481,753 1. 17.8 5 1 15 2 25 3 Chart 2.6 Top 1 International Charter Markets Market Share 215 214 France Spain Italy Israel Poland Republic of Korea Slovakia United Kingdom Czech Republic Russian Federation Other 38.4 32.5 12.5 2.6 8.5 1.4 5.7 2.7 4.3 5.6 4.2. 3.4 3.6 3.1 4.8 3. 1.5 2.7 18.5 14.2 17.8 Table 2.6 Top 1 International Charter Markets/Countries Ranking Country Charter Passengers 215 Market Share 215 215 /214 1 France 46,35 38.4 13.8 2 Spain 15,45 12.5 371. 3 Italy 1,17 8.5-21.7 4 Israel 6,789 5.7 13. 5 Poland 5,195 4.3-25.2 6 Republic of Korea 5,45 4.2 NEW 7 Slovakia 4,9 3.4-9.5 8 United Kingdom 3,692 3.1-38.4 9 Czech Republic 3,641 3. 94. 1 Russian Federation 3,278 2.7-85.8 Other 16,983 14.2-23.6 Total 119,963 1. -3.8 5 1 15 2 25 3 35 4 Chart 2.7 Top 1 European International Scheduled Destinations Market Share 215 214 London Rome Paris Istanbul Larnaca Zurich Munich Frankfurt Milan Brussels Other 11.3 11.5 8.2 8.2 7.6 8.2 7.6 7.7 6.8 7.4 4.4 4.7 4.3 4.9 4.2 5. 4. 3.9 3.4 3.3 38.2 35.3 Table 2.7 Top 1 European International Scheduled Destinations Ranking Country Scheduled Passengers 215 Market Share 215 215 /214 1 London 1,124,43 11.3 14.9 2 Rome 81,343 8.2 16.1 3 Paris 75,68 7.6 8.5 4 Istanbul 748,628 7.6 14.3 5 Larnaca 67,49 6.8 7.3 6 Zurich 436,252 4.4 9.9 7 Munich 427,29 4.3 2.2 8 Frankfurt 416,315 4.2-1. 9 Milan 395,944 4. 2.7 1 Brussels 341,369 3.4 23.8 Other 3,79,82 38.2 26.8 Total 9,912,372 1. 16.9 5 1 15 2 25 3 35 4 14 aia.gr
Aerostat Handbook 215 Table 2.8 Top 1 non-european International Scheduled Destinations Ranking City Scheduled Passengers 215 Market Share 215 215 /214 1 Doha 239,262 15.3 8.1 2 Dubai 227,313 14.5-2.4 3 Tel Aviv 188,896 12. 18.4 4 Abu Dhabi 139,948 8.9 -.2 5 Cairo 133,123 8.5 41.9 6 New York 133,8 8.5 46.9 7 Beirut 11,999 7.1 81.1 8 Toronto 11,152 6.5 45.4 9 Philadelphia 8,313 5.1 22.9 1 Montreal 67,499 4.3 64.1 Other 147,868 9.4 62.3 Total 1,569,381 1. 23.9 Table 2.1 Ranking of Domestic Destinations According to Passenger Traffic Ranking Country Scheduled & Charter Passengers 215 Market Share 215 215 /214 1 Thessaloniki 1,633,45 25.5 28.9 2 Heraklion 728,395 11.4 13.1 3 Thira/Santorini 726,566 11.3 46.6 4 Chania 673,634 1.5 46.6 5 Rhodes 576,222 9. 18.2 6 Mikonos 288,12 4.5 14.1 7 Mitilini 238,589 3.7 7.9 8 Kerkyra/Corfu 233,74 3.6 7.8 9 Kos 166,228 2.6 2.2 1 Alexandroupolis 16,145 2.5 3. 11 Chios 138,175 2.2 9.6 12 Samos 121,179 1.9 3.6 13 Ioannina 85,152 1.3 9. 14 Kavala 77,972 1.2 8.1 15 Limnos 58,32.9 7.8 16 Kefallonia 5,964.8 6.3 17 Milos 5,632.8 29.2 18 Zakinthos 5,565.8 41. 19 Skiathos 47,312.7 48.6 2 Paros 43,221.7 8.3 21 Naxos 4,713.6 36.7 22 Karpathos 39,443.6 15.1 23 Ikaria 37,353.6 1.3 24 Leros 27,414.4 -.7 25 Kithira 26,313.4.4 26 Kalimnos 23,742.4 1.1 27 Sitia 16,58.3-19.9 28 Syros 14,593.2-3.9 29 Skiros 12,973.2 21.4 3 Astypalea 11,23.2.2 31 Kastoria 4,625.1 53.9 32 Kozani 3,35.1-3. 33 Aktio/Preveza 2,885. NEW Grand Total 6,49,323 1. 22.3 Table 2.9 Ranking of International Destinations According to Passenger Traffic Ranking Country Scheduled & Charter Passengers 215 Market Share 215 215 /214 1 Italy 1,34,162 11.2 19.8 2 Germany 1,27,23 1.9 7. 3 United Kingdom 1,257,683 1.8 13.5 4 France 951,795 8.2 11.4 5 Cyprus 879,664 7.6 21.6 6 Turkey 794,262 6.8 16.2 7 Switzerland 628,754 5.4 7.3 8 Spain 38,24 3.3 28.4 9 United Arab Emirates 367,261 3.2-1.6 1 Belgium 341,728 2.9 23.9 11 Netherlands 314,345 2.7 6.3 12 Austria 24,91 2.1 32.7 13 Qatar 239,262 2.1 8.4 14 Russian Federation 227,277 2. -7. 15 USA 213,321 1.8 36.8 16 Denmark 196,747 1.7 2. 17 Israel 195,685 1.7 2.1 18 Canada 168,651 1.5 52.4 19 Poland 16,297 1.4 66.6 2 Romania 15,585 1.3 19.2 21 Egypt 147,639 1.3 42.2 22 Serbia 138,757 1.2 3.4 23 Sweden 113,951 1. 25. 24 Lebanon 11,999 1. 8.5 25 Hungary 12,832.9 16.1 26 Bulgaria 92,276.8 6.7 27 Ukraine 81,295.7 26.6 28 Czech Republic 74,766.6 28.4 29 Albania 67,441.6 11.2 3 Jordan 54,675.5 63.1 31 Slovakia 41,683.4 822. 32 Norway 38,92.3-5.8 33 Finland 36,78.3 194.3 34 Malta 24,419.2 56.7 35 Croatia 23,81.2 5.9 36 Bahrain 23,191.2 68.4 37 Iran 21,82.2 213.1 38 Singapore 2,582.2 19.7 39 Armenia 17,5.2 272.4 4 Republic of Ireland 16,594.1-4.3 41 Georgia 16,35.1 8.6 42 Latvia 14,276.1-12.1 43 People's Republic of China 9,445.1.1 44 Moldova 8,264.1 2.5 45 Estonia 6,622.1 NEW 46 Saudi Arabia 6,15.1 1939. 47 Republic of Korea 5,45. NEW 48 Belarus 2,462. NEW 49 Portugal 342. 43.1 5 Lithuania 3. - 51 Bosnia and Herzegovina 257. 37.4 52 Azerbaijan 165. - 53 Slovenia 117. -15.8 54 FYR Macedonia 11. 86.4 55 Morocco 82. - 56 Faroe Islands 61 - - 57 Libya 6 - - 58 Luxembourg 46 - - 59 Tunisia 24 - - Grand Total 11,61,716 1. 17.6 aia.gr 15
2 How many travelled where Chart 2.8 Top 1 Non-European International Scheduled Destinations Market Share 215 214 Chart 2.1 Top 1 Airlines According to Total Passenger Traffic Market Share 215 214 Doha 15.3 17.5 Aegean/Olympic Dubai 14.5 18.4 49.8 51.1 Tel Aviv Abu Dhabi Cairo 12. 12.6 8.9 11.1 8.5 7.4 Ryanair 13.6 6.9 New York Beirut 8.5 7.1 7.1 4.8 Lufthansa 3.4 4. Toronto 6.5 5.5 easyjet 3.2 3.8 Philadelphia 5.1 5.2 Montreal 4.3 3.2 Swiss 2.5 3.1 Other 5 1 15 2 9.4 7.2 Turkish Airlines 2.4 2.3 Chart 2.9 Top 1 Domestic Destinations Market Share 215 214 British Airways 2.1 2.6 Thessaloniki Heraklion 25.5 24.2 11.4 12.3 Air France 2. 2.5 Thira/Santorini Chania 11.3 9.5 1.5 8.8 Alitalia 1.9 2.3 Rhodes 9. 9.3 Qatar Airways Mikonos 4.5 4.8 1.3 1.5 Mitilini Kerkyra/Corfu 3.7 4.2 3.6 4.1 Chart 2.11 Low-cost carriers share in passenger traffic Market Share 215 214 Kos 2.6 3.1 Domestic 2.6 12.4 Alexandroupolis 2.5 3. International 23. 17.5 Other 15.4 16.8 Total 22.1 15.7 5 1 15 2 25 3 5 1 15 2 25 16 aia.gr
Aerostat Handbook 215 Chart 2.12 Load Factors of Scheduled Non-Stop Flights Annual Development 214-215 Domestic International Total 1 2 215 214 Chart 2.13 Alliances Market Share in Total Passenger Traffic Market Share 215 214 Star Alliance Skyteam Oneworld Non-Allied Carriers 1 2 3 4 5 6 7 8 3 4 5 6 7 8 78.5 75.9 77. 78.7 77.5 77.7 61.5 61.6 6.9 8. 4.6 4.4 27. 26. Chart 2.14 Top 1 Aircraft Types According to Passenger Traffic Market Share 215 214 Airbus A32 Airbus A321 Boeing B737-8 Dash8-4 Airbus A319 Airbus A32- Sharklets Boeing B777-3ER Airbus A33-2 Airbus A33-3 Boeing B767-3 35.6 4.7 17.7 19.1 17.5 11.3 8.2 9.9 4. 4.9 4. 1.7 1.8.8 1.4 2.1 1.4 1.5 1. 1.6 Table 2.11 Airline Awards 215 Category Winner Best of the Top 1 Airlines Turkish Arilines - Fastest Growing Airline per Geographical Region Highly Commended Domestic Aegean Airlines / Olympic Air - Western Europe Turkish Arilines Transavia.com Eastern Europe Ukraine Aegean Airlines International Airlines Middle East Aegean Airlines Etihad Airways Overall Aegean Airlines - Fastest Growing Airline - Seasonal European Route Germanwings Brussels Airlines Fastest Growing Airline - Seasonal Non-European Route Air Canada Rouge Delta Air Lines Best New Entrant Performance Ryanair Transavia France Fastest Growing Airline - Thin Route Sly Express Bulgaria Air Highest Ranking European Destination easyjet (London) - Highest Ranking non- Qatar Airways European Destination (Doha) - Favourite Airline among European pax Aegean Airlines - Favourite Airline among non-european pax Emirates - Special Distinction Record Year - Higher Contribution Ryanair - in Passenger Volume Increase Special Anniversary Award - Higher Passenger Volumes of the Quindecennial Aegean Airlines Lufthansa Table 2.12 Peak and Average Daily Passenger Traffic Ranking Day Date Terminal Passengers 1 Saturday 1/8/215 75,794 2 Friday 31/7/215 74,482 3 Saturday 8/8/215 74,75 4 Saturday 25/7/215 74,15 1 Busiest Days 5 Saturday 18/7/215 73,256 6 Thursday 3/7/215 73,238 7 Friday 24/7/215 73,43 8 Monday 17/8/215 73,5 9 Sunday 2/8/215 72,748 1 Monday 2/7/215 72,431 3th Busiest Day 3 Monday 31/8/215 69,88 Average Day Friday 1/5/215 49,46 Average Day= Day with passenger traffic closest to the average (18,37,81/365=49,419) Table 2.13 Daily Passenger Peaks Busiest Days Day Date Domestic International Terminal Passengers Arrivals Sunday 16/8/15 13,221 Departures Friday 24/7/15 13,226 Total Friday 24/7/15 25,51 Arrivals Saturday 1/8/15 26,437 Departures Saturday 29/8/15 26,722 Total Saturday 1/8/15 51,485 Arrivals Saturday 1/8/15 37,681 Other 1 2 3 4 5 7.4 6.4 Total Departures Saturday 1/8/15 38,113 Total Saturday 1/8/15 75,794 aia.gr 17
3 Counting Airplanes 18 aia.gr
Aerostat Handbook 215 In 215 the airport s overall number of flights amounted to 176.2 thousands and grew considerably, by 14. In 215 the airport s overall number of flights amounted to 176.2 thousands and grew considerably. Both domestic and international flights grew by 11.2 and 16.2 respectively, with airline services posting double digit increase in both domestic and international sectors in the first three quarters. Similarly to passengers, a slowdown was observed in the last quarter which was more evident in domestic operations resulting from the consolidation of domestic services of Aegean and Olympic Air. In respect of international flights, a sharp increase in the offered services was recorded in all regions. The continents of America and Africa were supported by enhanced and expanded services and witnessed rapid growth by 5 and 44 respectively. As a result of the above, the share of international flights increased from 56.5 in 214 to 57.6 in 215. With a share of 86.3, Europe is the largest international market, followed by the Middle East with 9.1, whereas Africa, America and the rest of Asia follow with much lower shares of less than 3. Almost 86 of the airport s flights are scheduled services, with the total flight market being completed by cargo (3.2), charter (.6), as well as other non-commercial flights (5.3). Italy, Germany and the UK were the most frequently served countries out of Athens with scheduled services during 215. Regarding ranking of European destinations, for a third consecutive year London was at the top with Rome keeping the 2nd place similar to 214 and followed by Istanbul. Outside Europe in 215 Doha and Tel Aviv maintained their top two positions in that order, this year followed by Cairo, while New York and Toronto represent the North American market in the top-1, although directly served only during the summer period. The list with the top-1 airlines begins with the two home-based carriers, Aegean/OA and Ryanair, which account for 57 and 1 of the airport s passenger movements respectively, followed by Lufthansa and easyjet (2.5 each). Almost 77 of the airport s scheduled services are operated by alliance airline members, with Star alliance having the strongest presence in the Athens market with 67.1, largely due to the Aegean membership. The presence of Skyteam (6) and Oneworld (3.7) is still limited, while a considerable 23.2 of the airport s operations are served by non-allied carriers. Low-cost carriers operations enhanced their presence to the airport s scheduled flights, accounting for 17.5 as compared to 12.6 in 214. Ryanair services to Greek destinations account for 13 of the domestic market, while the enhanced international services of Ryanair together with the dynamic development of the other low cost carriers brought up the LCC share on international operations from 16 in 214 to 21 in 215. Airbus 32 continued to be the most commonly used aircraft type in airline operations to/from Athens with a 29, followed by Dash8-4 in the 2nd place with 14.6. Boeing B737-8 Winglets climbed up from 4th to 3rd position, acquiring a 11.9 share (vs. a 7.9 in 214), largely due to Ryanair operations. Friday 17th of July was the peak day in terms of total aircraft movements with 731 flights. It was also the day with the highest number of arriving, departing, domestic and international flights. From the examined peaks, only international and total arrivals were differentiated, peaking two weeks later, on Friday 31st of July. aia.gr 19
3 Counting Airplanes Table 3.1 Monthly Distribution of A/C Movements: Arrivals/Departures ARRIVALS DEPARTURES TOTAL Month 215 215/214 215 215/214 215 215/214 January 5,37 17.1 5,379 17. 1,749 17.1 February 4,839 15.4 4,83 15.3 9,669 15.4 March 5,63 18.4 5,641 18.8 11,271 18.6 April 7,195 17.7 7,194 17.5 14,389 17.6 May 7,94 16.9 7,93 16.7 15,87 16.8 June 9,13 18.2 8,996 18.2 18,9 18.2 July 1,133 15.9 1,119 15.6 2,252 15.7 August 1,163 14. 1,181 14.4 2,344 14.2 September 8,569 11.1 8,583 11.2 17,152 11.1 October 7,51 6.8 7,52 6.6 15,12 6.7 November 5,82 9. 5,85 9.1 11,67 9. December 5,915 8.2 5,917 8.3 11,832 8.2 Year Total 88,79 14. 88,77 14. 176,156 14. Table 3.2 Monthly Distribution of A/C Movements: Domestic/International DOMESTIC INTERNATIONAL TOTAL Month 215 215/214 215 215/214 215 215/214 January 4,662 15.9 6,87 18. 1,749 17.1 February 4,168 12.6 5,51 17.6 9,669 15.4 March 4,824 16.6 6,447 2.1 11,271 18.6 April 6,123 1.7 8,266 23.3 14,389 17.6 May 6,721 9.4 9,149 22.8 15,87 16.8 June 7,84 18.7 1,169 17.8 18,9 18.2 July 8,637 16.1 11,615 15.4 2,252 15.7 August 8,533 12.4 11,811 15.5 2,344 14.2 September 7,218 7.7 9,934 13.7 17,152 11.1 October 6,173 1.6 8,839 1.6 15,12 6.7 November 4,939 6.8 6,668 1.7 11,67 9. December 4,92 5.1 6,93 1.5 11,832 8.2 Year Total 74,74 11.2 11,416 16.2 176,156 14. Chart 3.1 Monthly A/C Movements Development 214-215 Growth 214/215 Domestic International Total 25 2 15 1 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2 aia.gr
Aerostat Handbook 215 Table 3.3 Monthly Distribution of A/C Movements by Flight Type COMMERCIAL Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other NON-COMMERCIAL GRAND TOTAL January 9,59 44 289 149 252 56 1,749 February 8,55 19 3 14 278 427 9,669 March 9,958 28 326 153 282 524 11,271 April 12,735 78 345 113 495 623 14,389 May 13,86 12 347 117 779 71 15,87 June 14,871 15 382 121 1,423 1,62 18,9 July 16,748 148 389 115 1,719 1,133 2,252 August 16,768 231 353 91 1,874 1,27 2,344 September 14,619 151 372 127 1,77 86 17,152 October 13,14 7 344 139 616 739 15,12 November 1,279 21 317 179 318 493 11,67 December 1,67 35 27 246 268 469 11,832 Year Total 151,59 1,95 3,971 1,69 9,381 8,51 176,156 Chart 3.2 Structure of A/C Movements Traffic Chart 3.3 A/C Movements Breakdown Schengen/EU Market Share 215 214 Market Share 215 214 Domestic Scheduled 37.3 37.7 Intra Schengen EU 7.5 Domestic Charter Domestic Cargo International Scheduled.1.1 1.5 1.8 48.7 47.1 Intra-Schengen non-eu Extra Schengen EU 7.5 2.8 3. International Charter International Cargo Other.6.7 1.8 1.9 1.2 8.6 Extra-Schenen non-eu 11. 11.2 15.7 15.3 1 2 3 4 5 1 2 3 4 5 6 7 8 Table 3.4 Monthly Distribution of A/C Movements: Intra-/Extra-Schengen INTRA SCHENGEN EXTRA SCHENGEN TOTAL Month 215 215/214 215 215/214 215 215/214 January 7,714 18.4 3,35 13.9 1,749 17.1 February 6,92 16. 2,749 13.7 9,669 15.4 March 8,15 19.6 3,121 16.1 11,271 18.6 April 1,593 15.8 3,796 22.9 14,389 17.6 May 11,689 15.3 4,181 21.2 15,87 16.8 June 13,352 18.7 4,657 16.7 18,9 18.2 July 15,176 15.1 5,76 17.6 2,252 15.7 August 15,332 13.7 5,12 15.8 2,344 14.2 September 12,59 1.8 4,562 12. 17,152 11.1 October 1,864 5.9 4,148 8.8 15,12 6.7 November 8,323 8.1 3,284 11.2 11,67 9. December 8,42 7.9 3,412 9. 11,832 8.2 Year Total 129,123 13.6 47,33 15. 176,156 14. aia.gr 21
3 Counting Airplanes Chart 3.4 Segmentation of A/C Movements by Domestic/International Market Share 215 214 Chart 3.5 Segmentation of International A/C Movements by Geographical Region Market Share 215 214 57.6 42.4 International Domestic 56.5 43.5 Western Europe Eastern Europe Middle East Rest of Asia Africa America 73.2 74.1 13.1 13.5 9.1 8.8.3.4 2.4 1.9 1.6 1.3 International Domestic 1 2 3 4 5 6 7 8 Chart 3.6/3.7 Top 1 International Markets/Countries for Scheduled /Charter Pax Movements Market Share 215 Scheduled Charter 9.6 2.8 11.2 8.1 2.5 5.4 2.5 United Kingdom 2.9 Belgium Netherlands 1.9 Germany 4.9 Czech Republic 3.6 Poland Belarus 7.3 Russian Federation 5. 2.9 1.9 France Switzerland Italy Slovakia 2.8 6.9 Spain 5. Turkey 33.4 Cyprus Israel Other 7.3 35.7 18.5 22 aia.gr
Aerostat Handbook 215 Chart 3.6 Top 1 International Markets/Countries for Scheduled Pax Movements Market Share 215 214 Italy Germany United Kingdom France Turkey Cyprus Switzerland Spain Belgium Netherlands Other 11.2 11. 1.9 11.7 9.6 9.6 7.3 7.7 7.3 7.7 6.9 7.3 5. 5.3 2.9 2.8 2.9 2.7 2.5 2.8 33.4 31.4 5 1 15 2 25 3 35 Chart 3.7 Top 1 International Markets/Countries for Charter Pax Movements Market Share 215 214 France Spain Italy Russian Federation Israel Czech Republic Poland Slovakia United Kingdom Belarus Other 35.7 32.6 1.9 3.5 8.1 11.7 5.4 12.3 5. 3. 4.9 1.4 3.6 6.6 2.8 2.6 2.8 4.6 2.5. 18.5 21.7 5 1 15 2 25 3 35 4 Table 3.5 Top 1 International Markets/Countries for Scheduled Pax Movements Table 3.6 Top 1 International Markets/Countries for Charter Pax Movements Ranking Country A/C Movements 215 Market Share 215 215 /214 Ranking Country A/C Movements 215 Market Share 215 215 /214 1 Italy 9,585 11.2 19.9 2 Germany 9,337 1.9 9.6 3 United Kingdom 8,232 9.6 18.4 4 France 6,37 7.3 12.3 5 Turkey 6,37 7.3 13.2 6 Cyprus 5,924 6.9 11. 7 Switzerland 4,28 5. 1.6 8 Spain 2,526 2.9 24.1 9 Belgium 2,482 2.9 27.4 1 Netherlands 2,167 2.5 6. Other 28,699 33.4 25.7 Total 85,846 1. 18. 1 France 35 35.7.3 2 Spain 17 1.9 181.6 3 Italy 79 8.1-36.8 4 Russian Federation 53 5.4-59.8 5 Israel 49 5. 53.1 6 Czech Republic 48 4.9 22. 7 Poland 35 3.6-5.7 8 Slovakia 27 2.8-3.6 9 United Kingdom 27 2.8-44.9 1 Belarus 25 2.5 NEW Other 181 18.5-22. Total 981 1. -8.4 aia.gr 23
3 Counting Airplanes Chart 3.8 Top 1 European Destinations for Scheduled Pax Movements Market Share 215 214 London Rome Istanbul Paris Larnaca Zurich Munich Milan Frankfurt Brussels Other 1 2 3 4 5 Chart 3.9 Top 1 non-european Destinations for Scheduled Pax Movements Doha 1. 9.6 8 8.2 7.2 8.1 7. 7.3 6.3 7.4 3.8 3.8 3.7 4. 3.7 3.6 3.5 4. 3.3 3. 43.5 4.9 Market Share 215 214 Tel Aviv Cairo Beirut Abu Dhabi Amman Dubai New York Toronto Bahrain Other 5 1 15 2 Chart 3.1 Top 1 Domestic Destinations for Scheduled Pax Movements 16.2 16.5 12.9 15. 12.7 12.9 1.8 7.7 8.5 12.3 7. 6.2 6.8 1.2 4.7 3.7 3.7 3. 3.5 2.5 13.2 11. Market Share 215 214 Thessaloniki Heraklion Thira/Santorini Chania Rhodes Mikonos Mitilini Chios Alexandroupolis Kos Other 5 1 15 2 25 3 35 4 14.9 14.2 8.5 9.2 8. 6.73 6.7 6. 6.3 7.2 4.8 4.9 4.5 4.2 3.7 3.6 3.6 3.3 3.6 3.5 35.6 37.2 Table 3.7 Ranking of International Markets/ Countries according to A/C Movements Ranking Country* Scheduled & Charter Pax A/C Movements 215 Market Share 215 215 /214 1 Italy 9,664 11.1 19.1 2 Germany 9,361 1.8 8.6 3 United Kingdom 8,259 9.5 18. 4 France 6,657 7.7 11.6 5 Turkey 6,321 7.3 12.8 6 Cyprus 5,925 6.8 11. 7 Switzerland 4,283 4.9 1.7 8 Spain 2,633 3. 27. 9 Belgium 2,486 2.9 27.4 1 Netherlands 2,167 2.5 5.9 11 Russian Federation 2,36 2.3 -.6 12 Qatar 1,887 2.2 3. 13 Austria 1,869 2.2 51.3 14 Egypt 1,81 2.1 42.9 15 United Arab Emirates 1,774 2. -1.5 16 Israel 1,547 1.8 14.5 17 Serbia 1,546 1.8-1.5 18 Romania 1,531 1.8 1.6 19 Bulgaria 1,42 1.6 2.9 2 Denmark 1,359 1.6 29.4 21 Lebanon 1,262 1.5 85. 22 Albania 1,172 1.3 13.6 23 Poland 1,18 1.3 16.9 24 USA 922 1.1 5.7 25 Ukraine 874 1. 3.4 26 Sweden 839 1. 27.9 27 Jordan 817.9 5.2 28 Hungary 715.8 129.9 29 Canada 677.8 65.9 3 Czech Republic 6.7 35.4 31 Bahrain 45.5 8.8 32 Croatia 347.4 66. 33 Malta 34.4 63.5 34 Finland 274.3 226.2 35 Slovakia 259.3 NEW 36 Norway 244.3-19.2 37 Iran 218.3 NEW 38 People's Republic of China 28.2. 39 Armenia 175.2 136.5 4 Latvia 165.2-2.9 41 Georgia 149.2-2. 42 Republic of Ireland 116.1-2.5 43 Moldova 112.1-15.2 44 Saudi Arabia 94.1 NEW 45 Singapore 9.1 25. 46 Estonia 52.1 NEW 47 Belarus 25. - 48 Republic of Korea 18. NEW 49 Lithuania 4. 5 Azerbaijan 4. 51 Libya 3. 52 Bosnia & Herzegovina 2. 53 Portugal 2. 54 Slovenia 2. 55 Morocco 2. 56 FYR Macedonia 1. 57 Tunisia 1. 58 Faroe Islands 1 59 Luxembourg 1 6 Mauritius 1 Total 86,827 1. 17.7 * The country of first origin for arrivals and of last destination for departures 24 aia.gr
Aerostat Handbook 215 Table 3.8 Ranking of International Destinations according to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 215 Market Share 215 215 /214 1 London 7,397 8.5 2.5 2 Rome 5,937 6.8 13.3 3 Istanbul 5,364 6.2 3.1 4 Paris 5,339 6.1 9.7 5 Larnaca 4,656 5.4-2.1 6 Zurich 2,822 3.3 17.7 7 Milan 2,85 3.2 18.5 8 Munich 2,759 3.2 3.8 9 Frankfurt 2,629 3. 3.3 1 Brussels 2,484 2.9 27.5 11 Doha 1,887 2.2 3. 12 Vienna 1,869 2.2 51.3 13 Amsterdam 1,851 2.1-1.3 14 Moscow 1,843 2.1 2.2 15 Tel Aviv 1,547 1.8 14.5 16 Belgrade 1,546 1.8-1.5 17 Bucharest 1,531 1.8 1.6 18 Cairo 1,493 1.7 42.3 19 Geneva 1,461 1.7 -.8 2 Sofia 1,42 1.6 2.9 21 Madrid 1,37 1.6 45. 22 Copenhagen 1,358 1.6 29.8 23 Dusseldorf 1,318 1.5 29.3 24 Paphos 1,269 1.5 119.2 25 Berlin 1,248 1.4 26.3 26 Barcelona 1,29 1.4 12.6 27 Tirana 1,172 1.3 13.6 28 Warsaw 1,71 1.2 21.8 29 Beirut 1,29 1.2 5.9 3 Abu Dhabi 986 1.1-8.7 31 Izmir 952 1.1 146.6 32 Kiev 873 1. 3.3 33 Stockholm 825 1. 3.3 34 Amman 817.9 5.2 35 Stuttgart 791.9 -.9 36 Dubai 788.9-12.6 37 Budapest 715.8 129.9 38 Prague 6.7 35.4 39 New York 552.6 71.4 4 Manchester 544.6-6.8 41 Hamburg 458.5 57.9 42 Bahrain 45.5 8.8 43 Toronto 375.4 6.3 44 Philadelphia 37.4 27.6 45 Lyon 36.4 23.7 46 Malta 34.4 63.5 47 Eindhoven 316.4 85.9 48 Venice 315.4 33.5 49 Nantes 282.3 19.5 5 Alexandria 272.3 29.5 51 Helsinki 271.3 23.5 52 Naples 268.3 63.4 53 Marseille 266.3-25.5 54 Bratislava 259.3 NEW 55 Montreal 251.3 83.2 56 Oslo 244.3-19.2 57 *Larnaca-Beirut 233.3 58 Toulouse 232.3 NEW 59 Tehran 218.3 NEW 6 Edinburgh 21.2.5 61 *Munich-Beijing 28.2. 62 Yerevan 175.2 136.5 63 *Dubrovnik-Zagreb 172.2 8.9 64 Riga 165.2-2.9 65 Tbilisi 148.2-2.9 66 St Petersburg 14.2-1.3 67 Dubrovnik 128.1 68 Catania 117.1 72.1 69 Dublin 116.1-2.5 7 Chisinau 112.1-15.2 71 Birmingham 15.1 54.4 Ranking City* Scheduled & Charter Pax A/C Movements 215 Market Share 215 215 /214 72 Pisa 15.1 NEW 73 Riyadh 94.1 NEW 74 Singapore 9.1 25. 75 Bordeaux 88.1 NEW 76 Hanover 82.1-3.5 77 Cologne 76.1-11.6 78 Nice 7.1 2.7 79 Bari 64.1 NEW 8 Krasnodar 52.1-34.2 81 Tallinn 52.1 NEW 82 *Montreal-Toronto 51.1 37.8 83 Palermo 47.1 NEW 84 Split 46.1 85 Sharm el Sheikh 36. 86 Bilbao 25. 87 Minsk 25. 88 Poznan 22. 89 Seoul 18. NEW 9 Gothenburg 14. 91 Deauville 14. 92 Katowice 13. 93 Valladolid 8. 94 Malaga 5. 95 Vilnius 4. 96 Valencia 3. 97 Rovaniemi 3. 98 Sarajevo 2. 99 Strasbourg 2. 1 El Beida 2. 11 LjubljanaB 2. 12 Belfast 2. 13 Trieste 2. 14 Ancona 2. 15 Baku 2. 16 Casablanca 2. 17 Clermont-Ferrand 2. 18 Granada 2. 19 Leon 2. 11 Ostend 2. 111 Porto 2. 112 Qabala 2. 113 Salamanca 2. 114 Santander 2. 115 Seville 2. 116 Verona 2. 117 Vitoria 2. 118 Antalya 1. 119 Billund 1. 12 Cherbourg 1. 121 Skopje 1. 122 East Midlands 1. 123 Tunis 1. 124 Alicante 1. 125 Batumi 1. 126 Bodrum 1. 127 Dnepropetrovsk 1. 128 Faroe Islands 1. 129 Gdansk 1. 13 Kayseri 1. 131 Kutahya Zafer 1. 132 Lille 1. 133 Luxembourg 1. 134 Mauritius 1. 135 Misurata 1. 136 Nevsehir 1. 137 Nizhniy Novgorod 1. 138 Zadar 1. 139 Zielona Gora 1. Total 86,827 1. 17.7 * In the cases of international flights with intermediate stop(s), the cities included in the routing are presented together aia.gr 25
3 Counting Airplanes Chart 3.11 Top 1 Airlines according to Scheduled & Charter Pax A/C Movements Market Share 215 214 Aegean Airlines/ Olympic Air Ryanair Lufthansa easyjet Swiss Air France British Airways Turkish Airlines Alitalia Astra Airlines Other 1 2 3 Chart 3.12 Alliances Market Share in International Scheduled A/C Movements 4 5 6 57. 59.4 1. 5.3 2.6 2.8 2.5 3. 1.9 2.3 1.7 2.1 1.7 1.9 1.7 1.8 1.6 1.9 1.5.5 17.9 19.2 Alliances Market Share 215 214 Star Alliance Skyteam Oneworld Non-allied Carriers 1 2 3 4 5 6 7 8 Chart 3.13 Low-cost carriers share in scheduled A/C Movements 67.1 69.5 6. 6.9 3.7 3.5 23.2 2.2 Table 3.9 Ranking of Domestic Destinations according to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 215 Market Share 215 215 /214 1 Thessaloniki 9,782 14.9 18.1 2 Heraklion 5,597 8.5 4.3 3 Thira/Santorini 5,249 8. 33.7 4 Chania 4,387 6.7 25.2 5 Rhodes 4,135 6.3-2. 6 Mikonos 3,162 4.8 11.1 7 Mitilini 2,929 4.5 19.3 8 Chios 2,438 3.7 16.2 9 Alexandroupolis 2,361 3.6 21.6 1 Kos 2,343 3.6 15.1 11 Kerkyra/Corfu 2,311 3.5-9.6 12 Paros 2,238 3.4 2. 13 Samos 2,198 3.3 1.2 14 Milos 1,645 2.5 32.9 15 Kavala 1,346 2. 12.7 16 Naxos 1,342 2. 32.9 17 Ioannina 1,35 2. 11.7 18 Karpathos 1,23 1.6 8.5 19 Leros 1,2 1.5-1.3 2 Limnos 967 1.5.9 21 Zakinthos 966 1.5 24.8 22 Skiathos 914 1.4 51.1 23 Kalimnos 88 1.2-7.1 24 Ikaria 776 1.2 2.1 25 Kefallonia 768 1.2-2.9 26 Kithira 731 1.1-1.5 27 Sitia 626 1. -2.2 28 Syros 62.9 -.6 29 * Kastoria-Kozani 67.9 6.1 3 Astypalea 524.8-1.5 31 Skiros 3.5 3.4 32 Aktio/Preveza 88.1 NEW Grand Total 65777 1. 12.7 * In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together. Chart 3.14 Top 1 A/C Types according to Number of Flights Market Share Domestic International Total 215 214 12.7 7.9 21.2 16.4 17.5 12.6 Airbus A32 Dash8-4 Boeing B737-8 Winglets Airbus A321 Dash8-1 Airbus A319 Airbus A32- Sharklets Fairchild Merlin ATR42-3/32 Agusta A-19 Other 215 214 29. 31.8 14.6 16.5 11.9 7.9 11.2 11.5 4.7 5.1 3.8 4.2 3. 1.2 1.7 2.2 1.3.2 1..9 17.9 18.4 5 1 15 2 25 5 1 15 2 25 3 35 26 aia.gr
Aerostat Handbook 215 Table 3.1 Peak and Average Daily A/C Movements RANKING DAY DATE No. OF FLIGHTS 1 Friday 17/7/215 731 2 Friday 31/7/215 714 3 Friday 7/8/215 693 4 Saturday 1/8/215 692 1 Busiest Days 5 Friday 24/7/215 686 6 Friday 3/7/215 684 7 Thursday 23/7/215 681 8 Thursday 6/8/215 678 9 Saturday 18/7/215 678 1 Thursday 16/7/215 676 3th Busiest Day 3 Tuesday 18/8/215 658 Average Day Monday 11/5/215 482 Average Day Wednesday 8/4/215 482 Average Day = Day with a/c movements traffic closest to the average (176,156/365=483) Table 3.11 Daily A/C Movements Peaks DAY DATE No. OF FLIGHTS Domestic International Arrivals Friday 17/7/215 158 Departures Friday 17/7/215 154 Total Friday 17/7/215 312 Arrivals Friday 31/7/215 29 Departures Friday 17/7/215 217 Total Friday 17/7/215 419 Total Traffic Arrivals Friday 31/7/215 361 Departures Friday 17/7/215 371 Total Friday 17/7/215 731 Table 3.12 Monthly Distribution of MTOW by Flight Type (in tonnes) COMMERCIAL NON-COMMERCIAL GRAND TOTAL Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other January 644,46 2,728 16,578 9,717 7,163 11,648 692,24 February 575,48 1,485 17,354 9,413 7,219 1,993 621,872 March 675,56 1,53 19,392 1,815 6,358 11,855 725,456 April 873,31 5,184 19,934 9,225 9,362 19,276 936,29 May 974,886 8,1 2,11 9,24 11,83 21,616 1,44,721 June 1,43,68 1,51 2,66 9,374 62,89 28,87 1,175,912 July 1,183,222 14,345 21,773 9,588 19,624 26,973 1,275,524 August 1,177,524 2,86 2,86 7,622 21,878 24,771 1,272,688 September 1,27,88 11,64 2,529 1,127 15,532 22,88 1,17,796 October 914,247 5,136 21,336 9,54 1,578 22,925 983,725 November 694,739 1,546 22,418 8,916 7,461 14,891 749,971 December 715,79 2,425 17,683 13,553 1,821 12,614 772,885 Year Total 9,847,72 199,634 246,239 125,235 197,655 233,6 11,359,79 aia.gr 27
4 Tonnes up in the sky 28 aia.gr
Aerostat Handbook 215 Cargo volumes posted a healthy 4.1 increase compared to the previous year reaching a total uplift of 8,476 tonnes. In 215, according to IATA, global air freight volumes expanded by 2.2 overall, however at a slower rate that in 214 (4.5). One of the main drivers of this development has been the stagnating trade growth in Europe (-.1) and Asia (2.3), the top two regions that account for 61 of the total freight traffic. In addition, with the exception of the Middle East that exhibited a robust 11.3 growth compared to 214, the remaining regions also experienced weak demand during 215 (i.e. Latin America -6., North America.4 and Africa 1.4). It is worth noting that as per IATA s forecasts, due to aggressive market conditions and shorter global supply chains, air cargo will grow in pace with global trade from now on rather than outperforming it. AIA s local air-cargo market, showing rather little correlation to the international market conditions, continued to witness significant growth during 215 despite the troublesome financial developments in Greece. Specifically, cargo volumes posted a healthy 4.1 increase compared to the previous year reaching a total uplift of 8,476 tonnes. This was the second consecutive year that air freight volumes expanded benefiting mainly from the improved positive performance of international traffic (+5.3). On the other hand, the domestic sector suffered a further decline of -6.2 despite a considerable improvement of the inbound traffic (+4.7). Finally, the market share between the freighter and the passenger flights in terms of volumes remained at almost the same levels as in the previous year. In particular, traffic carried on freighters represents 37 and traffic on passenger flights 63 of the total market. Highlights of the various market segments include: International traffic Total international freight and mail traffic (9 of the market) amounted to 72,341 tonnes (+5.3). A noteworthy development includes the double-digit growth of Greek exports (+12.7). Under very difficult economic conditions and for a second year in a row international outbound freight volumes continued to see a strong expansion reaching 33.727 tonnes, the second best figure since the airport s opening. As a result, although Greece is an importing country, for the first time the balance between the inbound and the outbound international segment was reversed (52 outbound versus 48 inbound freight). In the inbound sector the upward trend recorded during the first half of the year was abruptly interrupted during the months of July and August (-24.6 and -13.9 respectively) resulting at year-end in a moderate uptick of total volumes (+1.2). Mail traffic declined by 6.7 overall in 215. Especially inbound volumes plummeted by almost 13 facing an average drop of 3 during the summer period (July to September). Ten airlines carried approximately 83 of the international traffic. These include: DHL, Aegean Airlines, Emirates, TNT, UPS, Qatar Airways, Lufthansa, British Airways Worldcargo, Turkish Airlines and Fedex. Finally, focusing on the cargo aircraft traffic, volumes carried on freighters reached 27,562 tonnes improving over 214 results (+2.6) but achieving a slightly lower market share (38 compared to 39 in 214). Similarly, the four integrators (DHL, FedEx, TNT and UPS) increased their uplift by 2.3 but reached a marginally decreased market share (36 vs. 37). Domestic traffic Total domestic freight and mail traffic (1 of the market) reached 8,135 tonnes hitting rock-bottom (-6.2). While incoming freight slightly improved (+4.7) in 215, outbound volumes kept on shrinking (-7.6) indicating an unsettled home market. Similarly, mail volumes plunged by 9 compared to 214. Four airlines were active in the domestic sector with Aegean Airlines taking the lead, followed by Swiftair Hellas, Olympic Air and Epsilon Aviation. The two home-based cargo operators (Swiftair Hellas and Epsilon Aviation) almost levelled the previous year market share and reached 27.8. aia.gr 29
4 Tonnes up in the sky Table 4.1 Monthly Cargo Uplift (tonnes) Month Freight 215/214 Mail 215/214 Total Cargo 215/214 January 5,159.9.9 78.9-6.6 5,94.7 -.2 February 5,468.3 9.5 671.3-1.4 6,139.5 8.2 March 6,383.7 1.5 755.5 3.6 7,139.2 9.7 April 5,891.2 1.7 719. -7.9 6,61.2.6 May 6,95.1 4.3 74.4-11.5 6,799.5 2.4 June 6,43.3 8.8 71.4-5.5 7,14.7 7.2 July 5,635.9-6.7 621.1-19.1 6,257. -8.1 August 4,85.3-3.7 554.2-19.5 5,359.5-5.7 September 6,21.7 4.9 661.6-11.5 6,863.2 3.1 October 6,523.9 7.3 761.1-1.1 7,284.9 5.1 November 6,519.8 17.3 78.3.3 7,3.1 15.2 December 6,733. 11.6 944.1 2.9 7,677.1 1.4 Total 215 71,821. 5.6 8.654,7-7.1 8,475.8 4.1 Chart 4.1 Freight & Mail Monthly Uplift 215-214 Thousand tonnes 215 214 7 6 Freight 5 4 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Mail.8.6.4 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.2 Freight & Mail Monthly Uplift Inbound 215-214 Thousand tonnes 215 214 3.5 3 Freight 2.5 2 1.5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec.6 Mail.5.4.3.2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 3 aia.gr
Aerostat Handbook 215 Chart 4.3 Freight & Mail Monthly Uplift Outbound 215-214 Thousand tonnes 215 214 4 3.5 Freight 3 2.5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec.5 Mail.4.3.2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.4 Domestic Cargo Uplift 215-214 Chart 4.5 International Cargo Uplift 215-214 Growth 215/214 Weight (tonnes) 215 214 Growth 215/214 Weight (tonnes) 215 214 Freight in Freight out Mail in Mail out Cargo in Cargo out Freight in 1,264 31,476 1,28 31,15 4.7 1.2 Freight out 5,353 33,727 5,794 29,918-7.6 12.7 Mail in 57 4,18 67 4,599-6.2-12.6 Mail out 948 3,12 1,58 3,48-1.4 2.4 Cargo in 1,834 35,493 1,816 35,74 1. -.6 Cargo out 6,31 36,847 6,853 32,966-8. 11.8 1, 2, 3, 4, 5, 6, 7, 1, 2, 3, 4, Table 4.2 Monthly Freight Uplift (tonnes) Table 4.3 Monthly Mail Uplift (tonnes) Month Inbound 215/214 Outbound 215/214 Month Inbound 215/214 Outbound 215/214 January 2,428..6 2,731.9 1.2 February 2,594.4 18.8 2,873.8 2.2 March 2,877.8 6.5 3,56. 14. April 2,732.3-1.3 3,158.9 4.4 May 2,786. 2.9 3,39.1 5.5 June 3,174. 5.6 3,229.3 12.2 July 2,316. -24.4 3,32. 11.4 August 1,932.4-13.7 2,873. 4.4 September 2,863.7.3 3,337.9 9.2 October 2,894.6 -.5 3,629.3 14.4 November 3,24.9 14.7 3,494.9 19.7 December 3,116.2 1.1 3,616.8 12.9 Total 215 32,74.2 1.3 39,8.8 9.4 January 455.3-5.9 325.6-7.6 February 384.9 -.7 286.4-2.3 March 43.3 -.8 325.2 1. April 391.4-9.5 327.6-5.9 May 385.6-13.4 318.9-9.2 June 382.5-1.1 318.9.7 July 299.9-27.6 321.2-9.2 August 252.3-3.1 31.9-7.9 September 32.9-21.4 34.7.3 October 387.2-17. 373.9-1.7 November 48.1-6.7 372.2 9.2 December 488.8-4.4 455.3 12.1 Total 215 4,587.1-11.9 4,67.6 -.9 aia.gr 31
4 Tonnes up in the sky Chart 4.6 Monthly Freight Uplift 215 Thousand tonnes Inbound Outbound 4 3.5 3 2.5 2 1.5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.7 Monthly Mail Uplift 215 Thousand tonnes Inbound Outbound.5.4.3.2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.8 Domestic Freight Uplift Market Share Chart 4.9 International Freight Uplift 215 214 Market Share 215 214 8.9 19.1 51.7 48.3 Outbound Inbound Outbound Inbound 82.7 17.3 49. 51. Outbound Inbound Outbound Inbound Chart 4.1 Domestic Mail Uplift Chart 4.11 International Mail Uplift Market Share 215 214 Market Share 215 214 Inbound Inbound 37.5 36.5 56.3 6.1 Outbound Outbound 62.5 63.5 43.7 39.9 1 2 3 4 5 6 7 1 2 3 4 5 6 7 32 aia.gr
Aerostat Handbook 215 Chart 4.12 Structure of Cargo Uplift Market Share 215 214 Truck Services.2.2 Truck Services 14.8 24. 15.2 25.7 Outbound Cargo Cargo A/C Inbound Cargo Pax A/C Outbound Cargo Cargo A/C Inbound Cargo Pax A/C Inbound Cargo Cargo A/C Outbound Cargo Pax A/C Inbound Cargo Cargo A/C Outbound Cargo Pax A/C 22.2 38.8 22.7 36.2 Chart 4.13 Domestic vs. International Cargo Uplift Chart 4.14 Scheduled vs. Charter Cargo Uplift Market Share 215 214 Market Share 215 214 International Scheduled 89.9 98.8 99.1 88.8 Charter 1. Domestic.7 1.1 Truck 11.2.2.2 1 2 3 4 5 6 7 8 9 1 1 2 3 4 5 6 7 8 9 1 Chart 4.15 Cargo Uplift - Top 1 Airlines Market Share Aegean Airlines EAT Emirates Qatar Turkish UPS Airways Lufthansa British TNT Airlines Fedex 25 2 15 1 5 aia.gr 33
5 The Network Worksheet 34 aia.gr
Aerostat Handbook 215 Overall in 215 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers. Overall in 215 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers. Amidst the favourable conditions in the Athens travel market, the airport s route network welcomed 9 new airlines that launched operations to/from Athens, while 9 new international routes and 1 domestic route were added to the list of the directly served destinations. In addition, the airport s route network was enhanced with 32 new entries by carriers in served routes and 22 additional weekly frequencies in 46 served routes. New airlines that launched operations to/from Athens during the summer period 215 include: Volotea with four routes to Italy and one domestic to Santorini, Blue Air which has stepped in the Larnaca route following Cyprus Airways suspension of services, Finnair (Helsinki) and NIKI (Vienna), as well as Czech Airlines which returned with Prague flights. Ellinair, a new Greek carrier with strong ties to eastern Europe kicked off services to Kiev and Moscow. New international routes include Bordeaux, Pisa, Riyadh, Tallinn, Toulouse, Bari, Palermo and Bratislava. In addition, following the rising demand from/to the Far East region and capitalising on the lack of direct services, Korean Air introduced a series of charter flights linking Athens with Seoul Incheon airport during July and August 215. Entry of additional carriers also reinforced services of another 21 of the existing routes. At the same time, Aegean Airlines and Ryanair significantly expanded their network further increasing their existing frequencies while in the long haul sector North American airlines i.e. Delta Airlines and Air Canada Rouge significantly increased the number of their frequencies to Athens and extended their operations period throughout the summer season. All these positive developments were strongly supported by AIA s Developmental and Targeted Incentives Scheme, aiming to encourage traffic growth in a targeted yet fully transparent and nondiscriminatory manner and to assist airlines to accelerate and enhance their operations to the extent possible. In total, fourteen different incentives targeting both the developmental plans of the airlines, as well as their sustainable operations, were in effect during 215. More than 8 of the operating carriers made use of one or more targeted incentives. Furthermore, more than 4 of our airline partners enjoyed benefits from AIA s traditional developmental incentives and marketing support to a significant degree. 215 New Airlines 215 New Destinations Blue Air CSA Ellinair Finnair Israir Korean Air Minoan Niki Volotea Aktio / Preveza Bari Bordeaux Bratislavia Palermo Pisa Riyadh Seoul Tallinn Tehran Toulouse aia.gr 35
5 The Network Worksheet 33 Domestic & 85 International Scheduled Destinations Montreal Toronto New York Philadelphia Beijing Singapore Western Europe Eastern Europe Middle East America /Africa /Rest of Asia Domestic Table 5.1 64 Airlines Operating Scheduled Passenger Flights Aegean Airlines Austrian Airlines Ellinair MEA Sky Express Aer Lingus Blue Air Emirates Meridiana SkyGreece Aeroflot British Airways Etihad Minoan Air Swiss Intl Air Lines Air Baltic Brussels Airlines Finnair Niki Tarom Romania Air Canada Bulgaria Air Germanwings Norwegian Air Shuttle Transavia Airlines Air China Croatia Airlines Gulf Air Olympic Air Transavia France Air France CSA Czech Airlines Iberia Express Pegasus Airlines Turkish Airlines Air Malta Cyprus Airways Iberia Qatar Airways Ukraine International Airlines Air Moldova Delta Air Lines Israir Royal Jordanian Ural Airlines Air Serbia easyjet Jetair Fly Ryanair US Airways Air Transat easyjet Switzerland KLM S7 Airlines Volotea Airlines Alitalia Egypt Air Lufthansa Scandinavian Airlines Vueling Airlines Astra Airlines El Al Israel Airlines Mahan Air Singapore Airlines Table 5.2 7 Airlines Operating Scheduled Cargo Flights Table 5.3 45 Airlines Operating Charter Passenger Flights Adria Airways Enter Air Primera Air Nordic Airline Epsilon Aviation European Air Transport FedEx Express Royal Jordanian Star Air (on behalf of UPS) Swiftair Hellas TNT Airways Country Greece Germany Belgium Jordan USA Greece Belgium Air-Berlin Estonian Air Primera Air Scandinavia Air Bucharest Europe Air Post Privilege Style Air Europa Georgian Airways Rus Line Air Evex Go2Sky Small Planet Airlines Air Explore Hermes Airlines Small Planet Airlines SP Air Leisure/Egypt Hop! Svea Flyg Air Mediterranee Jet Time Thomson Airways Air Nostrum Korean Air Titan Airways Alba Star LOT Polish Airlines Trade Air Arkia Israeli Airlines Luxair Travel Service Airlines - Smartwings Avanti-Air Bedarfsflug Medavia Travel Service A.S.2 Slovakia Belavia Belarusian Airlines Mistral Air VIM Airlines BMI Regional Neos S.P.A Windrose Aviation Carpatair Orenair Yamal Airlines 36 aia.gr
Aerostat Handbook 215 Kavala Kastoria Kozani Alexandroupolis Thessaloniki Limnos Ioannina Dusseldorf Kerkyra/Corfu Mitilini Skiathos Helsinki Oslo Stockholm Gothenburg Amsterdam Edinburgh Dublin Tallinn Hamburg Berlin Hanover Cologne Prague Skiros Chios Kefallonia Riga Samos Ikaria Mikonos Leros Kalimnos Naxos Kos Astypalea Thira/Santorini Zakinthos Moscow Copenhagen Manchester Birmingham London Eindhoven Aktio/Preveza St. Petersburg Syros Paros Warsaw Milos Brussels Kiev Frankfurt Munich Stuttgart Bratislava Paris Chisinau Vienna Budapest Zurich Nantes Geneva Lyon Zagreb Venice Bucharest Bordeaux Krasnodar Milan Belgrade Toulouse Split Nice Pisa Bilbao Marseille Dubrovnik Sofia Rome Tbilisi Barcelona Bari Istanbul Yerevan Tirana Naples Madrid Ismir Palermo Catania Malta Larnaca Paphos Beirut Amman Kithira Chania Rhodes Karpathos Heraklion Sitia Tehran Tel Aviv Alexandria Cairo Sharm el Sheikh Bahrain Riyadh Table 5.4 33 Domestic Scheduled Destinations Aktio/Preveza Alexandroupolis Astypalea Chania Chios Heraklion Ikaria Ioannina Kalimnos Karpathos Kastoria Kavala Kefallonia Kerkyra/Corfu Kithira Kos Kozani Leros Limnos Mikonos Milos Mitilini Naxos Paros Rhodes Samos Sitia Skiathos Skiros Syros Thessaloniki Thira/Santorini Zakinthos Doha Dubai Abu Dhabi Table 5.5 85 International Scheduled Destinations Abu Dhabi Brussels Eindhoven Madrid Paphos Stuttgart Alexandria Bucharest Frankfurt Malta Paris Tallinn Amman Budapest Geneva Manchester Philadelphia Tbilisi Amsterdam Cairo Gothenburg Marseille Pisa Tehran Bahrain Catania Hamburg Milan Prague Tel Aviv Barcelona Chisinau Hanover Montreal Riga Tirana Bari Cologne Helsinki Moscow Riyadh Toronto Beijing Copenhagen Istanbul Munich Rome Toulouse Beirut Doha Izmir Nantes Sharm el Sheikh Venice Belgrade Dubai Kiev Naples Singapore Vienna Berlin Dublin Krasnodar New York Sofia Warsaw Bilbao Dubrovnik Larnaca Nice Split Yerevan Birmingham Dusseldorf London Oslo St Petersburg Zagreb Bordeaux Edinburgh Lyon Palermo Stockholm Zurich Bratislava Table 5.6 97 International Charter Destinations Alicante Ancona Antalya Bahrain Baku Barcelona Batumi Belfast Belgrade Berlin Bilbao Billund Birmingham Bodrum Bratislava Brussels Bucharest Budapest Cairo Casablanca Catania Cherbourg Clermont-Ferrand Cologne Deauville Dnepropetrovsk Dusseldorf East Midlands El Beida Faroe Islands Gdansk Geneva Gothenburg Granada Helsinki Istanbul Katowice Kayseri Kiev Krasnodar Kutahya Zafer Leon Lille Ljubljana London Luxembourg Lyon Madrid Malaga Malta Manchester Marseille Milan Minsk Misurata Moscow Munich Nantes Nevsehir Nizhniy Novgorod Ostend Palermo Paphos Paris Pisa Porto Poznan Prague Qabala Rome Rovaniemi Salamanca Santander Sarajevo Seoul Seville Skopje Sofia Stockholm Strasbourg Stuttgart Tbilisi Tel Aviv Toulouse Tunis Valencia Valladolid Venice Verona Vienna Vilnius Vitoria Warsaw Zadar Zagreb Zielona Gora Zurich aia.gr 37
6 Exercises on punctuality 38 aia.gr
Aerostat Handbook 215 During 215 delays of more than 15 minutes affected the 17.9 of all departing flights compared to 17.4 in 214. The average delay time of departing flights was 41 minutes. During 215 delays of more than 15 minutes affected the 17.9 of all departing flights compared to 17.4 in 214. Delayed domestic scheduled passenger services, from 13.9 in 214 increased to 15.2 in 215 while the percentage of delayed European and intercontinental departures was 19.1 and 17.5 respectively. The average delay time of departing flights was 41 minutes compared to 39 in 214, with the average delay time of 46 minutes (compared to 44 in 214) of intercontinental departing flights; additionally, domestic scheduled passenger services had an average delay time of 4 minutes (compared to 36 in 214). A number of special factors affected punctuality in the course of 215. August was the month with the highest percentage of delayed departing flights at 31.3 with July following with a 27.1 of delayed departing flights; the average delay times were 39.4 and 37.1 minutes respectively. Reactionary reasons affected 34.7 of the delayed departures. Besides these, primary reasons for delayed departures for the year 215 were: Airlines Internal with 13.2, Restriction at Airport of Departure with 11. Air Traffic Flow Management with 15.7 while only.8 of the delayed departures were attributed to Airport Facilities. The average delay minutes per movement for 215 were 1:57, similar to the levels of the previous years. Delay Minutes per Movement Departure Movements Minutes Delay / MVT MVT Passenger Services 2 1. 15 1 12 9 1 1 11 9. 8. 79.44 79.141 5 7. 69.497 69.33 62.465 211 212 213 214 215 6. 211 212 213 214 215 aia.gr 39
6 Exercises on punctuality Chart 6.1 Proportion of Delayed Flights 215-214* 215 214 Arrivals 14.6 15.5 Departures 17.9 17.4 *more than 15 min Chart 6.2 Average Delay per Delayed Flight Minutes 215 214 Arrivals Departures 43 4 41 39 Chart 6.3 Proportion of Delayed Departures* Chart 6.4 Average Delay per Delayed Departure* Scheduled Charter Cargo 215 214 17.3 16.9 3.4 28.2 29.8 26.2 Minutes Scheduled Charter Cargo 215 214 4 38 69 76 42 44 5 1 15 2 25 3 35 1 2 3 4 5 6 7 8 *more than 15 min *more than 15 min 4 aia.gr
Aerostat Handbook 215 Table 6.1 Monthly Puntcuality Statistics DEPARTING FLIGHTS ARRIVING FLIGHTS Main Events Affecting Punctuality Proportion of Delayed Flights for more than 15 minutes Average Delay (min) of Flights Delayed for more than 15 minutes Proportion of Delayed Flights for more than 15 minutes Average Delay (min) of Flights Delayed for more than 15 minutes January National Elections 12.9 46.4 13.4 43.7 February National Elections - 2nd round 13.7 46.5 13.5 48.4 March 11.6 45.2 11.6 4.4 April 13.2 41.9 11.7 42.4 May 14.1 4.6 11.6 42.7 June 21.9 39. 18. 41.7 July 27.1 37.2 19.9 41.5 August 4hrs ATC industrial action 31.3 39.5 23.1 43.2 September 21.9 4.7 15.9 45.8 October 13.3 44.2 11.3 42.8 November December 4hrs work suspension by the Panhellenic union of licensed aeronautical telecommunication officers// 24hrs OSYPA strike 4hrs OSYPA STRIKE participating in General strike of ADEDY 9.5 41.7 8.4 46.3 9.3 41.7 8.5 51.3 Total 215 17.9 41 14.6 43 Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures 215-214* 215 214 Domestic 15.2 13.9 Intra-European 19.1 19.2 Intercontinental 17.5 2.6 5 1 15 2 25 *more than 15 min Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure 215-214* Minutes 215 214 Domestic 4 36 Intra-European 4 38 Intercontinental 46 44 1 2 3 4 5 *more than 15 min aia.gr 41
6 Exercises on punctuality Chart 6.7 Proportion of Delayed Flights* Departures Arrivals 35 3 25 2 15 1 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min Chart 6.8 Average Delay per Delayed Flight Minutes Departures Arrivals Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 46.39 43.72 46.53 48.44 45.16 4.4 41.86 42.39 4.61 42.71 39.4 41.65 37.17 41.5 39.47 43.16 4.65 45.77 44.22 42.84 41.66 46.28 41.73 51.32 1 2 3 4 5 6 Table 6.2 Proportion of Delay Reasons REASONS FOR DELAY ARRIVALS DEPARTURES Reactionary 32.73 34.7 Airlines Internal 32.16 13.25 Restriction at Airport of Departure 7.96 11. Air Traffic Flow Management 5.43 15.67 Passenger & Baggage 3.17 2.1 Aircraft and Ramp Handling 3.14 4.27 Technical and Aircraft Equipment 3.13 7.36 Airport Facilities 3..82 Flight Operations and Crewing 2.26 3.7 Weather 1.54 2.35 Other 1.48.9 Miscellaneous 1.7 1.14 Mandatory Security.92.42 Cargo & Mail.67 1.92 EDP/Airline Automated Equipment Failure.35.14 Immigration Customs, Health.3.55 EDP/Other Automated Equipment Failure.3.5 Baggage Procesing, Sorting, etc..25.19 Damage to Aircraft.14.7 Restriction at Airport of Destination.1.14 Mail Only.1.1 Airport Facilities - Not ATH.. of Delayed Flights for which a Delay Reason has been Reported 81.2 92.5 42 aia.gr
Aerostat Handbook 215 Chart 6.9 Delay Reasons Distribution Departures Reactionary Air Traffic Flow Management Airlines Internal Arrivals 34.7 32.73 15.67 5.43 13.25 32.16 Chart 6.1 Proportion of Delayed Departures* Charter Scheduled Cargo 6 5 4 3 2 Restriction at Airport of Departure 11. 7.96 1 Technical and Aircraft Equipment 7.36 3.13 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min Aircraft and Ramp Handling 4.27 3.14 Chart 6.11 Average Delay per Delayed Departure Flight Operations and Crewing 3.7 2.26 Minutes 15 Charter Scheduled Cargo Weather Passenger & Baggage 2.35 1.54 2.1 3.17 12 9 6 Cargo & Mail Miscellaneous Other Airport Facilities Immigration Customs, Health Mandatory Security Baggage Procesing, Sorting, etc. EDP/Airline Automated Equipment Failure Restriction at Airport of Destination Damage to Aircraft EDP/Other Automated Equipment Failure Mail Only Airport Facilities - Not ATH 1.92.67 1.14 1.7.9 1.48.82 3..55.3.42.92.19.25.14.35.14.1.7.14.5.3.1.1.. 3 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights per Region* 35 3 25 2 15 1 5 Chart 6.13 Departing Scheduled Flights Average Delay per Delayed Flight per Region Minutes 8 6 4 2 Domestic Intra-European Intercontinental Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min Domestic Intra-European Intercontinental 5 1 15 2 25 3 35 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec aia.gr 43
7 Our grade report 44 aia.gr
Aerostat Handbook 215 For year 215, despite the increased traffic load, we succeeded to maintain the high levels of customer satisfaction. Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA s comprehensive Quality Monitoring System, we closely monitor and report operational performance via the measurement of specific indices recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery, passport control. For year 215, despite the increased traffic load, we succeeded to maintain the usual same high levels of customer satisfaction. Passport, Ticketing and Security queuing time decreased. Average queuing time at check-in slightly increased in relation to 214, mainly due to the increased passenger traffic, while the speed of baggage delivery average time for delivering the first bag from the on-blocks position increased. This year our terminal services frontliners assisted and welcomed a large number of passengers and airport visitors thus achieving the highest record. As far as the Call Center s performance is concerned, yearly statistics demonstrate that 99.3 of the incoming calls were replied within less than 2 mins. In recognition of the excellent customer service provided to the public, AIA s Call Centre was presented with the Bronze Award in CRM Grand Prix Customer Service Annual Awards 214 in the category of Large Call Centres in Greece. Information provision load at the information desks amounted to 167 queries per hour (including roaming agents) the busiest months being April through October with queries reaching as many as 271 per hour during this period. In order to provide immediate and accurate assistance to travellers, mobile Terminal Services agents were equipped with tablet PCs which provided them with access to all relevant departmental applications and enabled them to offer flight information updates to travellers upon their arrival or departure. In addition the Airport-Info e-mail service addressed over 3,13 queries. Finally aimed at improving overall response to serious operational irregularities, the corporate volunteer programme for contingency plan assistance by non-ops personnel was initiated. Furthermore, consistent to our commitment to continuously improve services offered to the travelling public, we place special emphasis on passenger comment management, analysing passenger comments on a monthly basis and communicating relevant information to all involved parties. In 215 we received 3,62 comments from 1,611 passengers. Out of the total complaint items 44.3 related to AIA and 55.7 to third parties. In relation to primary concerns, Cleaning and Security screening continues to show improvement (also reflected at security queuing time). Regarding key selling points, Courtesy issues demonstrate an improvement whereas Comfort elements increased in relation to 214. In the top-15 complaint list, lost & found telephones not replying was the top dissatisfaction parameter. This element also affected aviation related complaints, which increased. A total of 992 letters of response were dispatched, 91 of which were customised. The average response time for the year was 6.4 days. 383 complaint cases required thorough investigation in cooperation with involved departments in order for passengers to receive an appropriately justified response. aia.gr 45
7 Our grade report Chart 7.1 Check-in Queues - All Airlines / Average Check-in Queuing Time per Month Minutes 215 214 8 7 6 5 4 4.2 3.7 4. 5. 4. 3.8 4.3 5.9 5.1 6.5 4.7 6.2 5.6 5.6 5.5 6.8 4.4 4.2 3 2 2.7 2.9 2.4 2.9 2.6 2. 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.2 Check-in Queues - All Airlines / Queuing Time Distribution 215 214 Minutes -5 6-1 11-15 16-2 21-25 26-3 > 3 74.8 79.3 15.5 11.8 5.5 4.6 2.3 1.9 1. 1.1.5.6.4.7 2 4 6 8 1 Chart 7.3 Security Screening (Pax & Handbags) / Average Queuing Time per Month Minutes 215 214 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 46 aia.gr
Aerostat Handbook 215 Chart 7.4 Security Screening (Pax & Handbags) / of Queues Exceeding 1 min Queues > 1min 215 214 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2.9.9... 2.5 1.6 1.8 2.5 1.7. 1.1. 1.9 1. 17.5 1.3 1.4..6..6...5 1 1.5 2 2.5 3 Chart 7.5 Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month Minutes 215 214 8 8. 7 6.9 6.9 6 5 4 3 3.5 3.5 4.6 3.4 3.2 3. 4.2 3.8 5.1 4.2 5.6 5.6 4.9 4.6 5.9 3.8 4.3 4.2 3.8 2.7 4. 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.6 Baggage Delivery Service Average Time for First and Last Bag from on-blocks time Minutes 215 Obl-Fb 214 Obl-Fb 215 Fb-Lb 214 Fb-Lb 2 15 1 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec aia.gr 47
7 Our grade report Chart 7.7 Call Centre Waiting Time Under 2 min Waiting < 2 min 215 214 1 95 9 85 8 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.8 Information Provision Queries at the Info Desks Average Queries per Hour 215 214 3 Note starting from 27 statistics include mobile agents load 25 2 15 1 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.9 Passenger Complaints Analysis Market Share 215 214 Prms Facility Maintenance Information Screens Baggage Trolleys Way Finding / Signage Cleaning Services Information Services Seating / Rest Facilities It Public Systems Retail & Services Parking Services Security Services Food & Beverage Aviation Services.73 1.7 1.28 2.25.92.57.51.92 1.91 2.1 2.28 2.56 3.56 3.17 2.64 2.48 6.79 4.39 3.85 4.12 3.71 6.45 7.93 9.88 6.2 5.34 39.83 24.19 5 1 15 2 25 3 35 4 48 aia.gr
Aerostat Handbook 215 Chart 7.1 Airport Services Evaluation Comparison Average Rating of Services (1-5 scale) 215 214 Sense Of Security Terminal Ambience Airport Staff Courtesy Prm Facilities Terminal Signage Info Services Fids Monitors Seating Availability Comfort Cleanliness Shopping Restaurants Other Commercial Services Parking Services Baggage Trolleys Check-In Services (Airline / Gh Services) Aircraft Boarding (Airline / Gh Services) Baggage Delivery (Airline / Gh Services) 3.92 3.94 3.86 3.81 3.68 3.65 3.92 3.88 3.92 3.9 3.66 3.71 3.93 4. 3.6 3.51 3.86 3.74 3.95 3.95 3.61 3.62 3.39 3.39 3.4 3.49 3.61 3.62 3.77 3.65 3.85 3.78 3.74 3.78 3.82 3.77.5 1. 1.5 2. 2.5 3. 3.5 4. Chart 7.11 Passenger Comment Management / Customised Responses per Month of Customised Responses 215 214 1 95 9 85 8 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.12 Passenger Comment Management / Average Response Time per Month Average Response Time (Days) 215 214 1 8 6 4 2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec aia.gr 49
8 Joining the passenger dots 5 aia.gr
Aerostat Handbook 215 In 215, foreign residents considerably increased their share, representing 61 of total traffic, while the share of transfer traffic has grown as well to 23, signifying the enhanced role of Athens as a connection point. The demographic profile of passengers travelling through Athens International Airport seems quite stable over the last few years. In terms of gender, men seem to be slightly more (54) and the average age remains as high as 39 years old. The level of education is also high since 82 of passengers hold a college or university degree. The main residence of passengers once more reveals the considerable growth of foreign residents, who for 215 represent 61 of total traffic, as opposed to 57 the previous year. The majority of them come from the EU (35 of total traffic) and the USA/ Canada (11 respectively). The purpose of trip clearly reflects the shift over to a more touristic profile of our country, as 76 (71 in 214) of passengers, state leisure as their reason of travelling. Foreign residents on average spent 16 days in Greece, similarly to 214, however average stay in Athens was decreased (5.2 days, compared to 5.9 days in 214), which also enhances the role of other destinations following Athens. The increase of the leisure segment also led to an increase of light travellers, especially those flying from/to Athens. This trend is also evident in the development of transfer passengers, whose share in total traffic has increased (23 in 215, from 2 in 214), enhancing Athens International Airport s role as a connection point to international and domestic destinations. Network expansion of the local carriers mainly boosted the International to International sector which demonstrated an impressive growth by 62 in volume. Santorini, Thessaloniki and Heraklion are the top domestic destinations for transfer passenger, while Italy, Cyprus and the US are the top international destinations for 215. Ticket booking clearly shows that passengers prefer to directly book on the Airlines website (56), compared to 51 the previous year, while the role of travel agents prove less significant in 215 (2 from 24 in 214). Foreigners book their tickets 59 days prior to departure while Greeks 28 days before, consistent to last years pattern. Regardless of the increased network and capacity provided by airlines for the second year in a row, indirect traffic still remains a noteworthy figure of more than 3 million passengers signifying the strong demand of Athens as a destination. The highest volume of passengers flying indirectly was observed among passengers travelling to US destinations and especially to New York (+15,), while the most important European destinations were Paris (54,4), London (5,4) and Lisbon (44,9). aia.gr 51
8 Joining the passenger dots Chart 8.1 Gender Market Share 215 214 54 Male 54 46 Female 46 1 2 3 4 5 6 7 8 9 1 Chart 8.2 Age Market Share 215 214 35 31 29 Mean Age 215: 39 years Mean Age 214: 4 years 3 25 2 15 13 13 22 23 17 17 17 18 1 5 18-24 yrs 25-34 yrs 35-44 yrs 45-54 yrs 55+ yrs Chart 8.3 Education Market Share 215 214 82 81 17 17 1 2 HIGH SCHOOL COLLEGE/UNIVERSITY NONE/ ELEMENTARY 52 aia.gr
Aerostat Handbook 215 Chart 8.4 Main Nationality Market Share 215 214 Greek E.U. (Non Greek) Other European USA/Canadian Middle Eastern ASP African South American 45 48 29 27 5 5 1 9 2 2 7 6 1 1 2 2 1 2 3 4 5 Chart 8.5 Main Residence Market Share 215 214 Greek 4 43 E.U. (Non-Greek) 35 33 Rest Of Europe 3 3 Middle East 3 3 USA/Canada 11 1 ASP 6 6 Africa 1 1 South America 1 1 1 2 3 4 5 Chart 8.6 Origin Market Share 215 214 34 37 1 11 5 5 51 47 Greeks Living In Greece Greeks Living Abroad Foreigners Living In Greece Foreigners Living Abroad aia.gr 53
8 Joining the passenger dots Chart 8.7 Frequency Of Travelling Chart 8.8 Frequency of Travelling to/from Athens Market Share 215 214 Market Share 215 214 25 25 44 44 31 31 65 61 24 26 11 13 5 8 6 25 4 2 LIGHT (Up to 2 times/year) MEDIUM (3-9 times/year) HEAVY (1+ times/year) LIGHT (Up to 2 times/year) MEDIUM (3-9 times/year) HEAVY (1+ times/year) Average No Of Trips per Year: 9.2 (9.6 in 214) Average No Of Trips per Year: 4. (4.5 in 214) Chart 8.9 Outgoing vs. Return-home Flight Chart 8.1 Trip length- Greek residents Market Share 215 214 Market Share 215 214 Outgoing flight Total Domestic Destination International Destination 51 51 69 66 43 44 One Month+ 3-4 Weeks 2 Weeks 1 Week 7 7 12 13 13 13 14 13 Return-home flight Total Domestic Destination International Destination 49 49 31 34 57 56 5-6 Days 3-4 Weeks 1-2 Days Less Than A Day 13 12 23 22 18 18 1 2 1 2 3 4 5 6 7 5 1 15 2 25 Average trip length: 13 days (13 days in 214) Chart 8.11 Trip Length - Foreign Residents Chart 8.12 Purpose of Trip Market Share One Month+ 3-4 Weeks 2 Weeks 1 Week 5-6 Days 3-4 Weeks 1-2 Days Less Than A Day 215 214 8 9 18 18 27 25 15 15 1 1 15 16 7 7 Market Share 215 214 76 Personal Reasons 24 Business Reasons 71 29 Personal Reasons Business Reasons 5 1 15 2 25 3 Average Trip Length : 16 days (16 days in 214) Average Stay in ATH: 5.2 days (5.9 days in 214) 54 aia.gr
Aerostat Handbook 215 Chart 8.13 Business Reasons for Travelling Market Share 215 214 Business Meeting Conference/Congress Trade Fair/Exhibition 48 46 16 19 6 7 Training Course/Seminar Maritime Jobs Other 7 8 5 4 18 16 5 1 15 2 25 3 35 4 45 5 Chart 8.14 Personal Reasons for Travelling Market Share 215 214 Chart 8.15 Way of Travelling on Holiday Market Share 215 214 Holidays/ Tourism 58 59 98 2 Visit To Relatives/Friends Studies Medical Reasons 34 34 2 2 1 1 Travelling independently Travelling with a group Other 4 4 98 2 1 2 3 4 5 6 Chart 8.16 Ticket Booking Market Share Travel Agent/Tour Operator 215 214 2 24 Airlines Website 56 51 Booking Engine/Travel Website Company s Travel Department Airlines Call Center/Office At The Airport 13 13 8 8 2 3 1 1 1 2 3 4 5 6 Reservation Period : 47 days (46 days in 214) aia.gr 55
8 Joining the passenger dots Chart 8.17 Reservation Period Market Share Greek Residents Foreign Residents 5 Foreigners Average: 59 days (6 days in 214) 4 3 Greeks Average: 27 days (28 days in 214) 2 1 1-1 days 11-2 days 21-3 days 3+ days Average Ticket booking before Departure: 47 days (46 days in 214) Chart 8.18 Transfer Passengers Chart 8.19 Movement of Transfer Passengers Market Share 215 214 Market Share 215 214 77 23 Dom To Dom 9 O&D Transfer 1 Int To Int 18 15 Dom To Int & Int To Dom 73 8 2 75 O&D Transfer 1 2 3 4 5 6 7 8 Chart 8.2 Top Domestic Destinations of Transfer Passengers Market Share 215 214 15 15 14 15 12 11 12 1 9 8 8 8 8 7 7 6 3 4 4 4 4 4 3 3 2 Thira/ Santorini Thessaloniki Heraklion Chania Rhodes Mikonos Kos Mitilini Kerkyra Skiathos 56 aia.gr
Aerostat Handbook 215 Chart 8.21 Top International Destinations of Transfer Passengers Market Share 215 214 Chart 8.23 Main Indirect International Destinations Passengers 215 Italy New York 1 1 151,6 Cyprus Melbourne 9 1,5 United States United Kingdom France Germany Turkey Spain 11 7 6 7 6 7 6 5 5 5 7 4 3 Sydney Boston Chicago Paris Los Angeles San Francisco Washington 95,7 72, 66,1 54,4 53,3 51,5 Egypt 3 1 London 51,1 Australia 3 4 Delhi 5,4 Israel 5, 3 2 Lisbon Switzerland 44,9 2 4 Dusseldorf 42,8 2 4 6 8 1 12 Chart 8.22 Direct vs. Indirect Flight to Final International Destination Dubai 41,3 Market Share 215 214 Johannesburg 4,9 8 Direct flight 2 Indirect flight Amsterdam Shanghai 4,2 36,9 Singapore 36,7 Seoul 35,6 79 21 Toronto 33,6 Direct flight Indirect flight 5, 1, 15, 2, aia.gr 57
9 Adding tourists 215 58 aia.gr
Aerostat Handbook 215 In 215, incoming tourists sharply increased figures were one of the core characteristics of the airport s traffic, this year being a record year in terms of foreign residents arrivals in the country. In 215, incoming tourists sharply increased figures were one of the core characteristics of the airport s traffic, this year being a record year in terms of foreign residents arrivals in the country. Athens attractiveness as a tourism destination is back with arrivals from other countries growing by 28, overcoming 4 million passengers of whom the vast majority visited Athens/ Greece for leisure (3.3 million). Almost all 215 months revealed a double digit increase of leisure incoming traffic with the period of March to September experiencing an impressive average of 31. However, this positive trend is also evident throughout the year and reflects public and private tourism stakeholders intense efforts to extend the touristic period. Regarding regional development, Western Europe was the main tourist feeder for Greece with incoming arrivals reaching almost 2 million passengers. The majority of markets demosntrated impressively positive signs; United States remained the leading country in terms of volume with over 47, passengers but other traditional European countries also experienced an exponential boost (UK +3, France +23 and Germany +15). The most promising European markets for this year seem to be Sweden, Czech Republic and Hungary. Foreign transfer passengers figures travelling to other Greek destinations via Athens for leisure was another record to mention this year. In 215 these passengers exceeded one million for the first time, growing by 47 compared to 214. Their particular preference was Santorini followed by Mykonos and Heraklion. However, the city of Athens as a destination still remained very popular and welcomed over 2.2 million tourists that stayed in the capital for 5 days on average. Irrespective of the instability of the Greek economy, business incoming traffic experienced a healthy 6 growth. Incoming passengers travelling on business originated mainly from Italy, Cyprus and the UK, all markets showing a positive growth trend through 215. It is worth noting that peripheral Greek business destinations were the ones to mainly contribute to the overall business positive growth, with Athens business volumes and profile remaining almost stable compared to 214. Top destinations for business traffic via Athens were Thessaloniki (+3), Heraklion (+24) and Chania (+14). Incoming business people to Greece stayed 6 days on average. In respect of the international segment, Greek outbound traffic increased by 6 with more than 1.6 million passenger travelling abroad. Six out of ten Greeks travelled for leisure purposes with the most popular destinations being UK, Italy and Cyprus, mostly due to the strong VFR traffic. Greek travellers stayed abroad for almost 16 days. Greeks mostly visited Germany, UK and Italy for their business affairs staying on average 5 days. aia.gr 59
9 Adding tourists Chart 9.1 Incoming Passenger Development Growth 215/214 Passengers 215 Chart 9.2 Seasonality of Incoming Leisure Traffic Arrivals Growth 215/214 214 Passengers 215 214 thousand Foreign Residents 6 33 22 4,152,754 3,388,647 23 5 32 33 4 Foreign Residents on Leisure 33 3,313,836 2,598,639 9 3 35 28 2 Foreign Residents on Business 32 4 15 18 22 838,918 1 79,8 6 1.. 2.. 3.. 4.. 5.. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 9.3 Incoming Leisure Arrivals per Geographical Region Growth 215/214 Passengers 215 214 Western Europe 1,91,95 1,483,33 America 685,964 532,451 Asia Pacific 318,791 Asia Pacific 281,43 Western Europe Eastern Europe 169,336 141,666 Eastern Europe 13 America Middle East 29 17,663 2 29 127,73 Africa Middle East 8 34 Africa 58,986 32,743 Chart 9.4 Top 1 Countries of Incoming Leisure Traffic Growth 215/214 Passengers 215 37 3 23 15 7 53 12 13 1 36 United States 472,222 UK 331,384 France 276,374 Germany 24,584 Australia 198,499 Italy 193,859 Cyprus 164,698 Canada 12,624 Switzerland 98,421 Netherlands 9,136 6 aia.gr
Aerostat Handbook 215 Chart 9.5 Countries with the Highest Growth of Incoming Leisure Traffic Chart 9.6 Incoming Leisure Traffic Visiting Athens & Catchment Area Growth 215/214 Passengers 215 214 Growth 215/214 Passengers 215 214 Sweden Egypt 69,591 36,121 22,23 9,615 93 131 Incoming Leisure Traffic in Athens & Catchment Area 2,274,286 1,893,628 2 Czech Republic Hungary 17,563 7,536 17,232 7,276 133 137 Incoming Leisure Traffic Transferring to Other Greek Destinations via ATH 1,39,55 Saudi Arabia 16,569 7,16 136 75,11 47 2, 4, 8, 5, 1,, 1,5, 2,, 2,5, Chart 9.7 Top Incoming Leisure Traffic Destinations in Greece via Athens Chart 9.8 Length of Stay in Greece - Incoming Leisure Traffic Growth 215/214 Passengers 215 Market Share Thira/Santorini Mikonos 235,25 12 16,554 47 Up to 1 week 2 Weeks 42 Heraklion 81,917 23 3 Thessaloniki Rhodes 74,744 33 7,585 57 3-4 Weeks More than a month 15 Chania 66,843 37 13 5, 1, 15, 2, 25, 1 2 3 4 5 Average days in Greece: 15 - Average days in Athens: 5 Chart 9.9 Seasonality of Incoming BusinessTraffic Arrivals Growth 215/214 Passengers 215 214 Chart 9.1 Top Countries of Incoming Business Traffic Growth 215/214 Passengers 215 thousand 12 Italy 79,362 12 1 3 21 Cyprus 79,26 11 8 33-7 United Kingdom 72,315 4 6 4 33 6-5 -3 9 32-13 15 Germany France United States 68,791 16 53,439 25 49,664 19 2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2, 4, 6, 8, aia.gr 61
9 Adding tourists Chart 9.11 Incoming Business Traffic Visiting Athens & Catchment Area Chart 9.12 Top Incoming Business Traffic Destinations in Greece via Athens Growth 215/214 Passengers 215 214 Growth 215/214 Passengers 215 Incoming Business Traffic in Athens & Catchment Area 621,51 Thessaloniki 4,19 Heraklion 3 69,886 2 35,273 Chania 24 Incoming Business Traffic Tranferring to Greek Destinations via ATH 32,56 Rhodes 14 217,867 17,299-4 18,122 21 Kerkyra 11,68 13 1, 2, 3, 4, 5, 6, 7, 1, 2, 3, 4, 5, Chart 9.13 Length of Stay in Greece - Incoming Business Passengers Chart 9.14 Greek Outgoing Passengers Development Market Share Average Days in Greece: 6 Growth 215/214 Passengers 215 214 1 week 71 Greeks Travelling to International Destinations 1,633,932 1,534,753 2 weeks 6 11 Greeks Travelling for Business to International Destinations 3-4 weeks 69,74 More than a month 5 Greeks Travelling for Leisure to International Destinations 588,557 3 12 1,24,858 946,196 8 1 2 4 6 8 5, 1,, 1,5, 2,, Chart 9.15 Seasonality of Greek Leisure Traffic Departures Growth 215/214 Passengers 215 214 15, 7 12, 9, 19 2 32 1 22 12 13 7-14 6, -3-7 3, Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 62 aia.gr
Aerostat Handbook 215 Chart 9.16 Top 1 Countries of Greek Leisure Traffic Chart 9.17 Length of Stay Abroad - Greek Leisure Traffic Growth 215/214 Passengers 215 Market Share Average Days in Greece: 16 United Kingdom Italy 19,25 16,79 2 37 1 week 2 weeks 49 Cyprus 9,29-6 18 Germany Turkey 83,936 49,88 9-5 3-4 weeks More than a month 11 France 47,553-8 22 2, 4, 6, 8, 1, 12, 1 2 3 4 5 Chart 9.18 Seasonality of Greek BusinessTraffic Departures Growth 215/214 Passengers 215 214 8, 7, 6, 17 24 19 5 28 2 5, 1 4, -7 11-32 -3-8 3, Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 9.19 Top 1 Countries of Greek Business Traffic Chart 9.2 Length of Stay Abroad - Greek Business Traffic Growth 215/214 Passengers 215 Market Share Average days abroad: 7 Germany 1 week 52,52 9 73 Italy 48,117 United Kingdom 39 2 weeks 9 42,331 5 3-4 weeks Turkey 39,42 Cyprus 34,656-11 -29 More than a month 6 12 1, 2, 3, 4, 5, 6, 1 2 3 4 5 6 7 8 aia.gr 63
1 Greek Arithmetic 64 aia.gr
Aerostat Handbook 215 A new historical record was achieved for the Greek aviation market in 215 with the thirty-nine Greek commercial airports welcoming a total of nearly 5 million passengers corresponding to an increase of 4.4 million. A new historical record was achieved for the Greek aviation market in 215 with the thirty-nine Greek commercial airports welcoming a total of nearly 5 million passengers corresponding to an increase of 4.4 million or 1 in relative terms. Domestic passengers grew rapidly, increasing by 2.5 million (+2.8) and reaching 14.6 million, with most of the top-1 airports enjoying dynamic growth. International travellers also achieved a robust rise of 1.9 million (+5.9) amounting to 34.4 million. In the specific segment however, Greek airports presented diverse traffic evolution, with Athens being the main contributor in the overall growth with a 17.5 increase and accounting for almost 9 of the additional international passengers in Greece; Santorini and Mykonos, being among the most popular island destinations, also enjoyed double-digit passenger growth. As per the Greek airports ranking, Athens, Heraklion, Thessaloniki and Rhodes are the top 4 Greek airports and account for 7 of the total country s passenger traffic. In terms of domestic travellers, Thessaloniki ranks 2nd behind Athens followed by Heraklion and Chania that climbed one position overtaking Rhodes. Regarding international passengers Heraklion steadily holds the 2nd place, followed by Rhodes and Thessaloniki. With reference to the international passenger segment, passengers using charter services account for 37 of the total Greek airports international traffic while this percentage rises to 8 for the Greek regional airports, i.e. excluding Athens. Although the presence of low-cost carriers is continuously increasing and a large number of legacy carriers offer seasonal services in the Greek regional airports, charter operations still hold the largest share of the Greek regional airports international traffic, a share that ranges from 9 to 1 for some airports. It is interesting to note that although the specific segment is large, in 215 it remained static with an insignificant increase of.1. The number of airline operations serviced by Greek airports in the year under review increased by 6 compared to 214 and reached 44 thousands. Both domestic and international flights increased considerably by 7.9 and 4.6 respectively, with large discrepancies in the growth levels amongst the Greek airports. During 215, Athens airport further reinforced its position in the total Greek aviation industry accounting for almost 37 of Greece s total passenger traffic and 38 of the countries aircraft movements, in marked contrast to 34 and 35 respectively in 214. aia.gr 65
1 Greek Arithmetic Table 1.1 Passenger Traffic of main Greek Airports CITY 215 COMMERCIAL PASSENGERS DOMESTIC INTERNATIONAL TOTAL 215/214 215 215/214 215 215/214 Athens 6,416,967 22.2 11,617,754 17.5 18,34,721 19.2 Heraklion 989,394 15. 5,119,57 -.9 6,18,964 1.4 Thessaloniki 2,38,827 25.8 3,19,18 1.6 5,489,845 1.9 Rhodes 771,779 11.7 3,86,398-1.4 4,578,177.6 Chania 853,317 47.6 1,877,99.5 2,731,37 11.6 Corfu 252,246 6.4 2,185,148 1.8 2,437,394 2.3 Kos 199,62 5.8 1,943,48-4. 2,142,668-3.2 Santorini 756,834 38. 737,878 16.8 1,494,712 26.7 Zakinthos 54,83 36.3 1,216,88 6. 1,27,963 7. Mykonos 321,111 11.8 554,736 12.9 875,847 12.5 Other GR airports 1,596,176 5.8 2,274,14 2. 3,87,28 3.5 Total Greece 14,592,354 2.8 34,442,524 5.9 49,34,878 1. Chart 1.1 Top 1 Greek Airports According to Total Passenger Traffic Market Share Athens Heraklion Thessaloniki Rhodes Chania Corfu Kos Santorini Zakinthos Mykonos Other GR airports Chart 1.2 Top 1 Greek Airports According to Domestic Passenger Traffic 215 214 Market Share 215 214 36.8 33.9 Athens 44. 43.5 12.5 13.5 Thessaloniki 16.3 15.7 11.2 11.1 Heraklion 6.8 7.1 9.3 1.2 Chania 5.8 4.8 5.6 5.5 Rhodes 5.3 5.7 5. 5.3 Santorini 5.2 4.5 4.4 5. Mitilini 2.3 2.6 3. 2.6 Mykonos 2.2 2.4 2.6 2.7 Corfu 1.7 2. 1.8 1.7 Kos 1.4 1.6 7.9 Other 9. 8.4 GR airports 1.3 5 1 15 2 25 3 35 4 1 2 3 4 5 Table 1.2 Aircraft Movements of main Greek Airports CITY 215 COMMERCIAL AIRCRAFT MOVEMENTS DOMESTIC INTERNATIONAL TOTAL 215/214 215 215/214 215 215/214 Athens 71,328 11.2 95,867 16.4 167,195 14.1 Thessaloniki 22,645 15.1 25,59-4.4 47,74 3.9 Heraklion 1,277 5.9 33,345-2.4 43,622 -.6 Rhodes 9,68-1.4 24,536-2.6 34,216-2.3 Chania 6,192 24. 12,236 2.8 18,428 9.1 Corfu 3,571-7.8 14,84-2.3 18,375-3.4 Kos 3,987 1. 12,82-7.7 16,87-4.1 Santorini 6,115 14.9 5,933 15.4 12,48 15.1 Mykonos 4,337-9.2 5,13 1.3 9,467.4 Zakinthos 1,591 9. 7,864 4. 9,455 4.8 Other GR airports 44,955 2.8 17,811 -.1 62,766 1.9 Total Greece 184,678 7.9 255,45 4.6 44,83 6. 66 aia.gr
Aerostat Handbook 215 Chart 1.3 Top 1 Greek Airports According to International Passenger Traffic Chart 1.4 Top 1 Greek Airports According to International Charter Passengers Market Share 215 214 Market Share 215 214 Thessaloniki Athens Heraklion 21.1 21.8 9. 9.4 33.7 3.4 Rhodes 19.3 19.9 Kerkyra /Corfu 6.3 6.6 Mykonos 1.6 1.5 Zakinthos 3.5 3.5 Heraklion 14.9 Chania 15.9 Thira /Santorini Kos Rhodes Other 5.5 5.7 6.6 6.9 2.1 5.6 11.1 1.9 6.2 11.9 Corfu Chania Kos Zakinthos Santorini Mykonos Kefallonia Thessaloniki Other GR Airports 5 1 15 2 11.4 11. 9.9 1.7 1.1 1.3 6.5 6.2 4. 3.4 2.8 2.6 2.4 2.3 2.1 2.1 1.4 9.7 25 Chart 1.5 Top 1 Greek Airports According to Total Aircraft Movements Athens Market Share Thessaloniki Heraklion Rhodes Kos Corfu Chania Santorini Mykonos Zakinthos Other GR airports Chart 1.6 Top 1 Greek Airports According to Domestic Aircraft Movements 215 214 Market Share 215 214 38. 35.3 Athens 38.6 37.5 1.8 11.1 Thessaloniki 12.3 11.5 9.9 1.6 Heraklion 5.6 5.7 7.8 8.4 Rhodes 5.2 5.7 4.2 4.1 Chania 3.4 2.9 4.2 4.6 Santorini 3.3 3.1 3.8 4.2 Mitilini 2.8 2.6 2.7 2.5 Mykonos 2.3 2.8 2.2 2.3 Kos 2.2 2.1 2.1 2.2 Chios 2.1 2. 14.3 Other 22.3 14.8 GR airports 24.1 5 1 15 2 25 3 35 4 5 1 15 2 25 3 35 4 Chart 1.7 Top 1 Greek Airports According to International Aircraft Movements Chart 1.8 Top 1 Greek Airports According to International Charter Movements Market Share 215 214 Market Share 215 214 Thessaloniki Athens Athens 19.7 2.5 9.8 1.7 37.5 33.8 Thessaloniki 18.2 18.9 Kerkyra /Corfu 5.8 6.2 Mykonos 2. 1.9 Zakinthos 3.1 3.1 Heraklion 13.1 Chania 14. Thira /Santorini Kos Rhodes Other 4.8 4.9 7. 7.3 2.3 5. 9.6 2.1 5.7 1.3 Heraklion Rhodes Chania Santorini Mitilini Mykonos Kos Chios Other GR airports 5 1 15 2 11.3 11.1 9.9 1.3 8.9 9.7 6.3 6. 4.8 4. 3.7 3.4 2.4 2.2 2.4 2.5 12.3 11.4 25 aia.gr 67
11 Europe plus the world 68 aia.gr
Aerostat Handbook 215 Year 215 saw a surge of global demand for air travel despite weak economic growth; air travellers worldwide increased by more than 6., the strongest growth level in the last 5 years. Year 215 saw a surge of global demand for air travel despite weak economic growth, supported by lower fares enabled by low fuel prices but also reflecting new market dynamics, strong demand for aviation connectivity and changing consumer behaviours. More specifically, according to IATA and ACI, air travellers worldwide increased by more than 6., the strongest growth level in the last 5 years. In terms of passenger traffic all regions, with the exception of Africa that saw a stagnant course, posted dynamic rise, from 5.2 in Europe to 1.7 in the Middle East. In fact, similar to the last few years, Middle East was the fastest growing region, not only in terms of passengers but also in terms of aircraft movements and cargo volumes. Aircraft movements saw a modest increase of only 1.8, with the Middle East and the Asia/Pacific rim enjoying strong growth at the levels of 8.8 and 4.7 respectively, while all other regions showed slight growth and Africa witnessing a small decline. The discrepancy between the passenger traffic and aircraft movements growth is an indication of increased load factors and more efficient airline operations. Air cargo also demonstrated weaker growth compared to passenger traffic, with the year 215 ending with a moderate 2.4 growth in total cargo largely due to subdued growth in emerging markets and developing economies along with a more modest recovery in developed economies. Except for Latin America-Caribbean all other regions remained in positive territory although at small levels, with the Middle East once more seeing a robust increase by 9.2. Looking into more detail in passenger traffic evolution across the European airport network, with a +5.6 growth EU airports outpaced European average, with airports in a number of countries such as Ireland, Portugal and Greece achieving doubledigit growth, while non-eu airports reported a considerably slower growth of +3.9 mainly due to reduced demand for air travel in Russia and Ukraine. As per the top-1 European airports, Madrid and Istanbul posted the highest growth rates, both in terms of passengers and flights, with Istanbul climbing to the 3rd position overtaking Frankfurt. It is also interesting to note that Paris CDG became the busiest European airport in terms of number of movements leaving London -LHR in the 2nd position and overtaking Frankfurt in terms of cargo. Athens International Airport, with a 19 growth in passengers and 14 in flights, was in 215 for a second consecutive year the fastest growing airport among major Western European airports, also scoring a notable difference from the European average. Athens International Airport s successful performance is also illustrated in its position in the European ranking which is considerably higher than the corresponding one for 214, with Athens now being among the top-3 airports in Europe in terms of passengers and flights. More specifically, Athens climbed up from 31st to 26th place in terms of passenger traffic and from 33rd to 3th in terms of number of movements. Finally, in terms of cargo tonnage, Athens also climbed up from 34th to 31st. aia.gr 69
11 Europe plus the world Chart 11.1 Top 1 European Airports according to passenger traffic Growth 214/215 215 Passengers 5.7 5.7 5. 3.2 12. 6. 2.5 9.2 3.1 2.2 1 5 4 3 2 1 9 8 7 6 Barcelona London LGW Rome FCO Munich Madrid Amsterdam Istanbul IST Paris CDG London LHR Chart 11.2 Top 1 European Airports according to Aircraft Movements Growth 214/215 215 Aircraft Movements 1.8 7..9 5.8 2.8 -.2.3.9 268,186 288,878 315,217 366,65 379,911 464,865 465,521 468,153 474,13 475,81 39,689,8 4,271,343 4,422,156 4,981,522 46,814,739 58,284,864 61,32,22 61,836,781 65,766,986 74,989,795 Frankfurt 3.2 1. London LGW Barcelona Rome FCO Madrid Munich Istanbul IST Amsterdam Frankfurt London LHR Paris CDG Chart 11.3 Top 1 European Airports according to Cargo Uplift Growth 214/215 215 Cargo.2-2.6 -.9.2 8.6 2.8.4 4.2 1.6 8.8 2,9,795 2,76,734 1,655,354 1,591,637 984,388 773,65 742,611 738,19 651,1 511,19 Paris CDG Frankfurt Amsterdam London LHR Leipzig Istanbul Cologne Luxembourg Liege Milan MXP 7 aia.gr
Aerostat Handbook 215 Table 11.1 Worldwide Traffic Development by Geographical Region Region Total 215 Passenger Traffic 215/214 Total 215 Cargo (tonnes) 215/214 Total 215 Aircraft Movements 215/214 Number of airports Africa 148,587,142. 1,59,87 3.2 2,295,198 -.7 127 Asia/Pacific 1,621,447,467 8. 32,846,447 1.8 12,23,628 4.7 143 Europe 1,83,98,51 5.2 17,753,561.4 19,46,134 1.9 453 Latin America/Carribean 488,138,838 5.4 4,552,42 -.3 6,621,253.7 219 Middle East 271,729,656 1.7 7,57,433 9.2 2,118,53 8.8 18 North America 1,642,611,12 5.3 28,424,826 3.1 25,93,146.5 173 ACI Total 5,976,422,625 6.1 92,656,756 2.4 68,187,889 1.8 1,133 Chart 11.4 Major European Airports (>1 mio pax In 215) Commercial Passenger Traffic Development 215 Pax Growth YTD Dec 214/215 Chart 11.5 Major European Airports (>1 mio pax In 215) Commercial Aircraft Movements Development 215 Flight Growth YTD Dec 214/215 Athens 19. Athens 14.8 Dublin 15.4 London STN 9.8 London STN 13. Dublin 9.4 Madrid 12. Madrid 7. Lisbon 1.7 Lisbon 6.4 Prague 7.9 London LGW 4.3 Brussels 6.9 Alicante 3.9 Amsterdam 6. Brussels 3.5 Barcelona 5.7 Palma Mallorca 3.2 London LGW 5.7 Amsterdam 2.8 Manchester 5.2 Prague 2.2 Alicante 5. Malaga 2.1 Rome FCO 5. Geneva 2.1 Europe 4.9 Europe 1.9 Malaga 4.8 Barcelona 1.7 Geneva 4.1 Paris ORY 1.3 Copenhagen 3.9 Copenhagen 1.3 Zurich 3.7 Rome FCO 1.3 Munich 3.2 Manchester 1.1 Stockholm 3.2 Paris CDG.9 Paris CDG 3.1 Munich.8 Nice 3. Berlin TXL.5 Las Palmas 3. Zurich.4 Helsinki 3. Helsinki.4 Dusseldorf 2.9 London LHR.3 Paris ORY 2.8 Nice.3 Palma Mallorca 2.7 Frankfurt -.3 Frankfurt 2.5 Dusseldorf -.4 London LHR 2.2 Stockholm -1. Oslo 1.8 Oslo -1.4 Berlin TXL 1.5 Vienna -1.9 Vienna 1.3 Las Palmas -2.7 Milan MXP -1.4 Milan MXP -3.9-5 5 1 15 2-5 5 1 15 2 aia.gr 71
12 Air Vocabulary 72 aia.gr
Aerostat Handbook 215 Passenger And Flight Statistics The origin and destination of a flight is defined according to the first origin/last destination of the flight. A passenger s origin/destination is defined according to the point of embarkation/disembarkation. The classification into Intra/Extra- Schengen for passengers and flights is designated according to the flight s last origin/first stop. The geographical regions are defined according to the ACI classification. Transit Passengers are defined as passengers arriving to and departing from the airport with the same flight number, without leaving the transit area of the airport (direct transit). Terminal Passengers are arriving and departing passengers, transit passengers excluded. All traffic statistical data are measured on UTC and Land/Airborne times. Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination). Traffic statistics on worldwide and European airports are ACI preliminary traffic results, based on the submissions of over 1, airports around the globe. Charts 11.4 and 11.5 are based on ACI s rapid data exchange programme. Exercises in punctuality ATH has joined the European Airport s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable. A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival. Average Delay is calculated in minutes and amongst delayed flights. Delay reasons are classified according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with caution due to the limited number of delayed flights for which a delay reason is declared. Joining The Passenger Dots - Adding Tourists Passenger profile and tourism development data derive from AIA s Passengers Survey. This survey has been conducted at Athens International Airport since the airport s opening, aiming to investigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 4, interviews conducted with departing passengers, while the data collection takes place at the departures gates of the airport on a daily basis. Passenger volumes presented to the Adding Tourists chapter correspond to passenger arrivals for foreign residents and passenger departures for Greek residents. Our Grade Report Service Performance relates to: Capturing the passengers /visitors perception regarding the level of services offered (passenger comment management process); Measuring actual performance on critical areas (service performance indicators). Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises. Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being monitored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provided while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-aia passenger-oriented services is achieved through effective crossdepartmental cooperation. Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 6: and 22: hours. Baggage Reclaim The measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided. Info Desk Although the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters. Call Centre Call centre statistics are being produced by the reporting function of the switchboard system. The data are taken in 1-second increments, and a 2-minute threshold is being used to assess the trend of service performance. Passenger Complaints Refers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article 1 of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system. Airport Services Questionnaire - Rating AIA s passenger comments brochure entitled Your Opinion Counts features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 215, 734 passengers in total answered this questionnaire. * All figures presented in this report refer to year 215 unless otherwise stated. aia.gr 73
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