myldtravel USER GUIDE
Page 2 of 32 Welcome to myidtravel a self service tool that allows you to book travel on other airlines at a discount rate based on standby travel. And by end of Summer 2017 you will book ALL leisure travel on Southern in myid. Before you fly, you NEED to read the Southern EMPLOYEE TRAVEL MANUAL that has some do s and don ts of non-rev travel as well as attend a 60 minute Travel Training webinar. Some helpful hints before you start reading: Book ONE WAY travel ONLY Be aware that if you need to change your routing, you may need an entirely NEW ticket. Yes, we know this stinks. An example is: You are flying from JFK to LA, but it is full. San Francisco has room. The Delta agent may require a whole NEW ticket since the one you bought on myidtravel is for JFK-LAX. Just be prepared. It gets even more complicated if you are flying JFK to a hub to a spoke, and have to fly through another city (example JFK to St. Louis via Atlanta is what you are ticketed, but only flights that go JFK Detroit St. Louis has room you WILL need a new ticket on Delta). Make sure you have read the EMPLOYEE TRAVEL MANUAL myidtravel is meant for leisure travel ONLY. Self travel is at your discretion. If you have questions, please contact Pass Bureau via email passbureau@iflysouthern.com.
Page 3 of 32 Table of Contents 1. First-Time Login... 4 2. Introduction to the myldtravel Application... 7 3. Creating a Listing... 8 3.1 Traveler Selection... 8 3.2 Flight Schedule Query... 10 3.3 Flight Schedule Display... 11 3.4 Shopping Basket... 13 3.5 Fare information... 14 3.6 Contact information... 15 3.7 Confirmation... 16 3.8 Confirmation Email... 17 4 PNR Retrieval Used to Change or Cancel a Listing... 17 4.2 Relisting One or More Segments... 18 4.3. Relisting with Existing E-ticket... 21 5 Cancelling One or More Segments... 23 6 Refund Process... 24 7 Your Flight List... 26 8. Displaying Agreements on Other Airlines... 28 8 Changing your Password... 31 9 Ticket Validity... 31 10 Support... 32
Page 4 of 32 myidtravel Tool Southern has partnered with myidtravel to enable employees, eligible retirees and their eligible persons to book standby interline leisure travel with participating airlines with which we have ZED agreements using myidtravel online. 1. First-Time Login *Note- you must complete Travel Training prior to being able to login. Your profile will be marked inactive until you have completed the training*. Before you can start using myldtravel, you ll need to generate a password for your user account. You will use the password for all future myidtravel transactions. To create your password, please go to https://www.myidtravel.com. The myldtravel login screen appears as shown below. Ignore the User and Password fields for now and click on Request New Password. This is highlighted in the ORANGE CIRCLE below. You will be taken to the registration form, as shown below:
Page 5 of 32 From the "Airline" dropdown menu, select "Southern" and enter your 3-5 digit Southern employee number into the "User" field. You can contact HR or your manager if you are unaware of your Employee ID number. Click the Send password" button and the system will send an email to your Southern email address or personal email address for retired employees with your initial password. If you do not receive the email within a few minutes, please check your spam/junk folder and if after 30 minutes no email please contact Pass Bureau with your Southern ID # and employee name and ensure we have your proper Southern e-mail address. We can not use a personal e-mail for your myidtravel profile. The email will look like this: -----Original Message----- From: myidtravel@services.lhsystems.com [mailto:myidtravel@services.lhsystems.com] Sent: Saturday, December 1, 2012 9:00 AM To: (your Southern email address) Hello NEW EMPLOYEE, thank you for registration. Please use the following link to change your password: https://www.myidtravel.com/myidtravel/start?action=passwordtoken&form_passwordtoken=tvdfxzeymzq1x18ynurgqu4rtkqze3oeqzrdgzma%3d%3d Please note, that your link is only 2 hours valid. You must change your password on first login. Greetings,myIdTravel After clicking the click provided, you will be taken back to the login page and will need to enter a new password. Passwords need to be at least 8 characters in length, have one number, one capital, and a special character. You will need to change your password every 90 days, so it is important to select a phrase or password that is easy to remember and also update/change. The "Change password" screen will appear. Change your initial password to a new self-chosen one:
Page 6 of 32 Upon successful acceptance of a valid password, you should be taken to the login screen with a GREEN box below the login stating your password has been changed. Should you forget your password, you can follow the same process to request a new one. Simply click the "Request New Password" link on the myidtravel login screen. Staff travel can NOT reset or change your password. Access to myldtravel: If you resign from Southern or have disciplinary action against your employment, you will not be able to access myldtravel for interline travel and all your future listings will be cancelled. You will receive an email from myldtravel confirming the cancellations. If you were to regain access to myldtravel, you would need to re-list for your flights. This is especially important for Southern flight crews as we obtain more jumpseat agreements your ability to list for some airlines will be dependent on having an active myidtravel profile.
Page 7 of 32 2. Introduction to the myldtravel Application The myldtravel application is designed to run on every web-enabled PC or Mac. It has successfully been tested to be compatible with Microsoft Internet Explorer, Chrome, and Firefox. The Panama desktop has also been modified to allow basic bookings via mobile devices. The first screen you will see is a privacy statemen that informs you about the data processing that Lufthansa Systems is doing on behalf of Southern in order to give you the ability to use the myldtravel system. Should you have any concerns regarding this statement, please contact stafftravel@flysouthern.com before proceeding. If you agree to the statement, check the "Confirm" checkbox and click the "Next" button. You are now able to use the myldtravel tool.
Page 8 of 32 To access the main functions of myldtravel, use the navigation bar on the LEFT of the screen as shown below: New Flight / Ticket allows you to purchase standby tickets on other carriers and list for a specific flight you must know the origin and destination for each specific carrier. Manage Bookings & Tickets allows you to retrieve and view all bookings done under your myidtravel login. You can cancel, rebook, and refund from this menu selection. ID Agreements contains a list of the rules and regulations for travel on other carriers. This includes ZED fare levels and designates eligibility. The information contained here is supplied by the transporting carrier. My Stay provides discounted hotel rooms via API. The discounts range from 5% to 50% off the rack rate. Your Flight list will display a list of any current or future travel English you may change the language of your screen Change Password Change your password Logout sign out of the system 3. Creating a Listing Throughout myldtravel, the term booking and "listing" refers to standby (space available) listing for a flight. To plan your trip, obtain your ticket and create a listing, click the New Flight/Ticket link in the navigation bar. 3.1 Traveler Selection Once you are logged in, to leisure travel mode, the Traveller Selection screen (shown below) will be displayed. Select the individuals who will be travelling.
Page 9 of 32 The Traveller Selection screen by default contains all persons eligible to travel according to your employee profile. You must select at least ONE traveler for the CONTINUE button to appear on the bottom right. Should you have eligibles with nearly or almost the same name, we don t have a way to differentiate them. The list, however, is normally populated in order of: Employee Legal Spouse Children Parents Registered Guest/Travel Companion The names MUST match the official, government issued identification to be used at check-in and at the security checkpoints. If there is a typo (which can happen), please let Pass Bureau know as soon as possible do NOT wait until the day someone needs to travel to verify the information.
Page 10 of 32 3.2 Flight Schedule Query If you wish to make changes to your selections, click the back button at the bottom of the query screen and make a new selection on the Traveller selection screen. In this section of the page, please define your flight schedule query using the following input options before clicking the FIND FLIGHTS button to display flights matching your search criteria. The Travel Status will always be R2 Standby and Class will be Economy except for: *certain airlines require jumpseat listings are completed thru myidtravel, and if/when we qualify you will select PILOT COMMUTING from the Travel Status drop down list. Please check ID AGREEMENTS for those valid jumpseat agreements. Type of Travel Selecting only one-way travel is highly recommended. It is important to note that if an itinerary is partially flown, refunds for the myidtravel fee may not be given. As well, refunds of partially flown itineraries will take six to eight weeks to process. Some airlines will NOT refund segments flown out of sequence. One-way allows you to enter exactly one origin and one destination. Connecting flights require two coupons so the myidtravel fee and taxes will be charged for each leg. Return will use the origin of the first flight as the destination of the second flight and vice-versa and will create a round-trip route with one destination. Multiple legs will extend the route rows to allow you to enter up to eight origin/destination pairs for your itinerary. Avoid using this! Airline - At this time we recommend you select a specific airline from the dropdown menu to restrict search results to one airline's flights. **Note: Results from an All Airlines search does not work for Southern. You must know the airline operating the route. Please check with www.quicktrip.com or kayak.com to determine which airline operates what route. From / To
Page 11 of 32 - From defines the origin of the flight. Please enter the three-letter airport code; if you do not know the airport code, if you type out the airport it should appear. - To defines the destination airport. Please enter the three-letter airport code; if you do not know the airport code, type out the name of the city/airport and it should appear. - Enter day and month into the respective fields or use the popup calendar to select a date. Please note that the day is entered in the first text field and the month into the second one. - Selecting a time (24-hour clock) will only display flights departing at the specified time or later. This is important on routes with more than 4 flights a day. - R2 is standby; this will always read R2 since you are listing for standby travel. 3.3 Flight Schedule Display In a successful flight search, you should have a variety of flights to select, with the SELECT button dark. Click on Load more flights at the bottom to view more.
Page 12 of 32 Select the flight you are interested in traveling on. In certain cases, not all flights will have a SELECT button because: The flight is a code-share flight; The flight is operated by an airline that does not have an ID travel agreement with Southern; The passenger is not allowed to travel according to the ID travel agreement with the specified airline (e.g., not all airlines allow parents or registered guest to travel); or If a flight is not selectable for whatever reason, it may not appear at all. Click on a SHOW DETAILS to get additional information about the respective flight and the reason why a flight is not selectable. Flight Number Airline flight number of the flight selected, along with the ZED level (shown bottom RIGHT of screen) and a happy face, depicting some hope you may get on this flight (these are not always accurate!) Airline Name of the airline operating the flight Date departure date of the flight Departure time of departure AND airport of departure Arrival time of arrival AND airport of arrival Aircraft type IATA code of the type of equipment flying the route Seats Available shows a sampling of the GDS Availability F1 W0 Y9 means Delta is selling at least 1 seat in First, 0 in Economy Comfort (W), and 9 in Economy (Y). Just because a flight is selling seats mean there are seats available.
Page 13 of 32 This message appears when one of your eligible travelers is not qualified to book on the routing and airline selected. You can uncheck the box next to Selectable Flights Only to display flights, then click on DETAILS for the exact reason you can not list the flight. Please verify with ID AGREEMENTS for passenger type restrictions. To continue your listing, select a flight for each segment of your itinerary and click the next button. 3.4 Shopping Basket Your flight segment choices will be added to your Shopping Basket. To continue your listing, click CONTINUE.
Page 14 of 32 3.5 Fare information On the Fare Information page, all applicable fares, government taxes and myldtravel fees will be shown for the selected itinerary, separated by airline and passenger. All amounts highlighted in yellow will be charged to your credit card by the ticket-issuing airline in the currency stated. Click CONTINUE. If your itinerary includes international travel, you will see the following screen: APIS/Secure Flight. There are two types of screens that may appear. The date of birth is mandatory for each traveler, while the redress section is not a mandatory field and can be left blank. You can also enter KNOWN TRAVELER ID here if the airline is set-up to receive this information from myidtravel. It will be important that you select the proper COUNTRY otherwise the number may not be accepted by the transporting airline. You may also SKIP this section if needed. Known Traveler and Redress are just two examples of options available in the Document Type drop down which varies by each airline. For KTN/Known Traveler, please make sure you select United States under Issue Country. What is redress? A definition of redress is available by clicking What s that? Leave the field blank if it does not affect you. Date of birth (D.O.B) This is required to be completed for each traveler if this option appears.
Page 15 of 32 3.6 Contact information The Contact and Payment Information screen is pre-populated with your email information from your staff profile. You are required to complete the phone numbers and may change the email to another address if you prefer. Please double check all information on the page. Correct contact information will ensure the airlines can reach you if required. Once you have provided your credit card information, click the verify button to continue. You will receive a message that your credit card was successfully saved for the current listing (see image below). You may also edit the credit card information at this time.
Page 16 of 32 Warning: There may be a few second delay, do NOT press F5 or the BACK button to avoid payment conflicts. If there is an error, you will need to close the browser, reopen, and start the process over. Double check the itinerary summary. If no changes are required, click the FINISH button to complete your listing. If you need to make a change, click the back button to return to the previous page. 3.7 Confirmation After the listing is complete, you will see a confirmation screen with a summary of your itinerary as well as the listing reference code. Please write down the code so you can retrieve the listing if needed. By clicking on the PNR reference, you will obtain the e-ticket number. If you cannot remember the PNR or e-ticket number, click on the Your Flight List option on the navigation bar. We highly recommend that you print the confirmation page so you have all of the information available at a glance. Please read the conditions of travel carefully as all airlines are different.
Page 17 of 32 3.8 Confirmation Email A confirmation email with the subject line myidtravel Leisure Booking/Listing Confirmation will be sent to your chosen email address. The confirmation email will outline check-in procedures for each carrier. Please read it carefully. 4 PNR Retrieval Used to Change or Cancel a Listing To retrieve an existing booking to review, change or cancel, please select the Your Flight List option from the navigation bar. Any current and future listings should appear in the main screen. To view the above listing, click on the BOOKING CODE.
Page 18 of 32 From this display, you can view your listing. Most travelers will either rebook, cancel, or request refunds from this screen. You will need to select the empty box next to the DATE (in red circle) in order to do any of these changes. Once you select the flight, additional options will appear. Split PNR is useful if you have multiple eligibles traveling on one reservation and not everyone can be accommodated on the flight, or if you need to cancel one party off the reservation. 4.2 Relisting One or More Segments Relisting is only possible for flights on the same airline with the same origin and destination pair and within 90 days of the ticket is purchased. Changing any flight attribute is only possible if you cancel the segment and book a new one. To change a segment, mark the segment by selecting the respective button in the TOP RIGHT column of the itinerary overview table then click the rebook segment button. Clicking the rebook all button allows you to change all of the segment s flights at once. Use this feature when you want to rebook two segments in a connecting flight. Click on the radio button and then select options from the bottom menu rebook or cancel.
Page 19 of 32 Enter the new date for the segment and click the next button to choose new flights and complete the relisting. Select the flight you would like and click CONTINUE.
Page 20 of 32 You will then be asked to confirm the relisting.
Page 21 of 32 Click on rebook now and you will receive an email confirming the new listing (see image below). 4.3. Relisting with Existing E-ticket Should you have cancelled a reservation but NOT refunded the e-ticket, you may reuse the electronic ticket as long as it is for the *exact* passenger, *exact* airline, and *exact* routing. You will need to input the entire electronic ticket number here and myid will provide you with a variety.
Page 22 of 32 Once you have displayed a valid electronic ticket (in Open status), you have two options: Refund or Create booking/listing. Should you click on Create booking/listing, myidtravel should default to the same routing and airline as the issuing ticket. From this screen, you can change the date and or time to build a new listing.
Page 23 of 32 You should be able to continue the listing as outlined above when selecting a new flight. You should not need to enter a new payment or additional fees. If you chose to REFUND your ticket instead, you can request a refund from the main selection screen. 5 Cancelling One or More Segments Cancelling a single segment or the complete itinerary can be achieved by clicking either the cancel segment or cancel all button on the Your Flight List screen. You will get an alert (see below) to ensure this is what you would like to do. Click OK if you wish to cancel this listing. Once you click OK, the following screen will appear, showing that your listing has been cancelled.
Page 24 of 32 If you would like a refund for your listing, you must now retrieve and refund your ticket as outlined in the next sections. Simply cancelling the listing will not generate a refund. 6 Refund Process Refunds may be processed on any coupon with an "open" status. To initiate a refund, click on the MANAGE BOOKINGS & TICKETS and enter your e-ticket number, or click on the Ticket Number in the cancellation screen. The following screen will appear. Click on the refund button and the following screen will appear.
Page 25 of 32 You will then be prompted to confirm your refund. Click the refund now button. A confirmation of your refund will appear. A confirmation email will also be sent to your email address. Please note that depending on the ticketing airline and its ticketing system, it may take a while for the refund to be processed. Fares and taxes for unused segments will be transferred by the ticketing airline back to the credit card account used during the listing process. You will not receive an email notification that your refund has been processed. Refunds will not be issued for the myldtravel fee for any ticket if travel on one or more of the segments ticketed has been completed. Due to the variety of airline systems attached to myidtravel, when you view an electronic ticket via the Your Flight List it may not appear. Status of refunds may not always be reflected in myidtravel.
Page 26 of 32 Refund screen 7 Your Flight List Clicking Your Flight List will allow you to view all tickets purchased through myldtravel. Coupon status (open or flown, for example) will be shown and you ll be able to refund unused coupons. You may click on any PNR or e-ticket to determine status of listing.
Page 27 of 32 If a PNR has not been used, you may rebook, cancel or refund it. If an e-ticket has been refunded, you will receive notification similar to that below:
Page 28 of 32 8. Displaying Agreements on Other Airlines To get an overview of the ID travel agreements that Southern has with other airlines, click the ID Agreements link in the navigation bar. Select the airline you want to travel with from the dropdown menu and choose to see the leisure travel agreement. Click the next button to show the agreement. Below is an example of the information you ll see about leisure travel on a partner airline.
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Page 30 of 32 In the above Virgin America Agreement, it is important to note the two columns one Pilot Commuting Listing and R2 Standby. If Southern pilots/cabin crew/dispatchers have a valid jumpseat agreement & the airline has loaded it into myidtravel, it will appear in this column. In order to use this, you must be put in the system as a PILOT or CABIN CREW and you must also select Pilot Commuting during the FLIGHT SELECTION portion of the listing process. R2 Standby is for all non-revenue, space available travel. The passenger types and appropriate fare is listed in the columns below ZL means ZED LOW, ZM means ZED MEDIUM, and ZH means ZED HIGH. ZI means ZED INFANT seat; and CL/CM/CH mean CHILD Low/Medium/High. If a passenger type is not listed, then the passenger may not list or fly standby on the airline selected. Each airline is different and may not extend flight privileges to all passenger types!
Page 31 of 32 8 Changing your Password Your password can be changed at any time by clicking the Change password link in the navigation bar. If you try your password four or more times unsuccessfully, your account will be locked and you'll need to change your password to access it. Passwords needs to be at least 10 characters long with a capital letter, a number, and certain special characters are allowed. We strongly recommend using a phrase in which you simply change the number or special character as you update your password every 90 days. 9 Ticket Validity Tickets are valid for 90 days from date of issue. If a change is necessary past the expiration date of the ticket, please cancel your existing listing and create a new one. Note, you must have your e- ticket number to refund the ticket. Refunds must be initiated within 365 days of the ticket s issue date.
Page 32 of 32 10 Support Should you have any questions that this manual does not answer, please refer to the online help pages within myldtravel. If questions still remain, please send a detailed email to passbureau@flysouthern.com. If myidtravel is not available for any reason you will receive the following message: If you have entered incorrect information into the system, an error message will appear in the top left corner of your screen (see below for an example).