Sell 2.0 Functional Overview Training MIA Nov 2011

Sell 2.0 Functional Overview Training MIA Nov 2011 Nicolas Roux DIS/DPM/FEP/TFO 1

Document control Security level Company Department Author Internal Amadeus IT Group SA DIS/DPM/FEP/TFO Nicolas ROUX Reviewed by Reviewer Name Date DD / MM / YYYY Approved by Approver Name Date DD / MM / YYYY Version Date Change Comment By V1.0 11/11/11 Nicolas ROUX 2

Functional Overview Fully server based, nothing on client : Web application Access: URL + User account 3

Shell and Navigation Bowser Menu Browser Menu Not part of the Application Browser action and menu are not supported Use F11 for Full Screen e.g.: back button triggers a Refresh 4

Shell and Navigation Main Page Menu Toolbar Retrieve Bar, Search Cryptic Magic Bar 5

Shell and Navigation Main Page Login Information Accordion List of retrieved Booking Files or Profiles Retrieve Booking Files & Profiles + Link to External Websites + Queue Management Details of selected Booking File or Profile 6 Task Task bar

Navigation - Tasks User can be in different part of the product: Main Page Booking File Profile Agent can work on 4 tasks All tasks are displayed in the task bar, current one is blue Main Page always active 1 Booking File with a passenger name: Glass John 1 Profile without Name (creation mode) 1 Booking File without passenger name 1 Profile with a passenger name: Roux Nicolas How to switch to another task? Click directly on the task in the task bar or use Go To in the menu : Main Page : Booking File : Profile Go to Main Page 7

Booking File Overview Booking File is the central booking point Organized in sections dividing the various pieces of information logically All the itinerary details represented in the same screen Agent can create, store and retrieve booking File in Sell 2.0 What is in it for the travel agent? Contextual actions within each section, so that the user can perform actions faster Central point during the booking process All elements in the Booking File are transferred via the AIR to the mid / back office Access all content from the Booking File Trigger actions from the Booking File Price booking, Cancel segment, Add remark, History. 8

Booking File Overview Title bar Go To Sidebar Itinerary Panel Save & Confirm 9

Booking File How to open a Booking File? Existing Booking File Search Bar (using RLOC, passenger name) Main Page left accordion, Retrieve booking file 1 2 New Booking File File > New Booking File > Type 3 Load a Profile > Transfer Profile to a New booking file 4 10

Booking File Create & switch There are multiple possibilities to create a New Booking File Passenger Name: User starts to enter the passengers info Air: Go directly to the Air booking tool Hotel: Go directly to the Hotel booking tool Car: Go directly to the Car booking tool Integrated Partners: External application (e.g: Amtrak) Command Page: Go Directly to Cryptic Mode On the Booking File, you can switch to the different components: Go to the Booking File display Graphical Booking Tools: Air, Hotel & Car Cryptic Command Page 11 Integrated content (not central)

Booking File - Close How to close a Booking File? File / Close Click on the X button on the top right Ignore (equivalent of IR) 1 2 12 3

Saving and closing a Booking File Save and redisplay (equivalent to ER in command page): by clicking on the Save&Confirm button in the Side Panel Ignore and redisplay (IR): by clicking on the Ignore link in the Side Panel Save and close (ET): after clicking on the cross icon on the right side of the title bar, choose Save Ignore and close (IG): after clicking on the cross icon on the right side of the title bar, choose Do not save Notes: Depending on the configuration, it might be necessary to enter the RF element every time the Booking File is saved and it is possible to do so directly in the pop up requesting confirmation to save or ignore Whenever the Booking File is saved, all the open booking flows are reset. 13

Booking File - Sections 1A RLOC Passenger Details: Passenger Info Action: Add, update and cancel pax Itinerary: All itinerary information SSRs: Special Service Action: Add SSR Remarks, OSI: Display remarks Display OSI Action: Add, update and cancel Remark & OSI MISC: Access to Cryptic Display 14

Booking File - Sections Queues FOP TST Ticket info and Endorsement information 15

Booking File - Sections Passenger Details: All the passenger information For each passenger, users can add Last name and First name (both mandatory), the Passenger Type Code (PTC) Name and date of birth are mandatory for infants All passengers are identified by an orange square with a number = References to passengers in other sections Action links: Add / Update: to open the popup where the information about passengers can be added/edited Split PNR: available only if at least two passengers are present Add Profile: allows importing of all the information contained in a profile to the Booking File Itinerary: Whenever a segment is booked, it is added to the Itinerary section Displayed in chronological order with a section-specific numbering Numbering is still under development and for the time being, flight segments are numbered before the others Supported segment types are Air, Car, Hotel, and Miscellaneous (used for Integrated Partners). All other segments cannot be displayed at the moment Action links: Cancel link can be used to remove a segment Air pricing: shortcut to the pricing flow of the Air booking tool Cancel all: to cancel all segments. This will not affect segments that are present in the PNR but not displayed in the Booking File. 16

Booking File Some links Passenger details section: Update Passenger info Add Passenger info 17

Booking File Some links Itinerary Details section: Price Air Segment 18

Booking File - Sections Special Service Requests: SSRs can be added and displayed in this section When adding a new service, a pop up will allow users to set different types of SSRs: Meal Seat map (if available) Seat preference FFP number (frequent flyer) APIs/TSA Secure flight: DOCS, DOCO, DOCA information (travel document, visa information, and address) Form of identification Misc: other types of SSR SSR section: 19 Meal, Seat Map, Seat Preference, FFP, APIS/TSA, Form of Identification, Misc.

Booking File - Sections Messages, Remarks, OSI and SKDetails: Contains different tabs, one for remarks, one for other service information (OSI) and one for special keywords (SK) Miscellaneous Charge Orders All the information about Miscellaneous Charge Orders (MCOs) MCOs cannot be created in graphic mode Option queues Information about option queues (e.g. OPC, OPW) Form of Payment All the payment details entered in the booking tools for the different segments, including type and related documents, are displayed TIPS: Not posssible to add a form of payment in UI 20 TST summary All the information related to the TST By clicking on View link in a row, users can display the complete TST information E-ticket and endorsement information Contains two tabs: e-ticket and Car e-voucher information Action links: Set ticketing arrangement Issue e-ticket, if a TST is present Display Fare/TST if applicable

Booking File Some links TK TQT Display e-voucher: CVD Issue e-voucher: CVP 21

Booking File Display PNR in Cryptic On booking file, it is possible to access to the PNR Cryptic display Top right part of Booking File overview or In the Miscellaneous Charge Order section 22

Booking File- Add/Update Pax Tips Passenger Details section - add / update pax: If users enter a Contact Type details, the passenger association is requested Main contact value is not associated to any passengers, and displayed at the top of the section Passenger Details section Add an Infant: Possibility to add an infant by clicking on the checkbox on the same line of the accompanying adult 23

Booking File- SSRs APIS/TSA info Tips SSRs section APIS/TSA Secure Flight If users select Passport in the in the DOCS part, a third party is mandatory, complete the Address (DOCA) to enable the Add SSR button Add SSR button not availble: Missing Adress (DOCA) values 24

Booking File- TST Display - Tips The display of the TST in the Booking File is linked to office settings Check that the DTD field is set to True in Office profile Cryptic Mode: PV/OFFICE_ID PVA/DTD 25

Profile Unique interface for all four profile types available: Traveller, Company, Agency and Group Traveller and Company profiles are classic categories that identify a unique traveller and a unique company Agency is a profile dedicated to the travel agency itself Group is similar to a folder to which several traveller profiles can be associated. One traveller profile can be in several groups Possibility to store, retrieve and edit profiles Transfer easily profiles into the booking file Preview display in case of multiple search results Preferences such as specific hotel or car type will be taken into consideration while booking Merged overview that displays data from all profile types (agency, company) associated to a traveller and company profile 26

Navigation Profile How to retrieve a Profile? Search Bar, search criteria are: record locator, first name, last name, company name, country, zip code, status (active/inactive), office ID Main Page left accordion, Retrieve Profile A minimum of one field must be used to perform a search: Either the record locator or the last name 2 1 For multiple results, preview display of the list of profiles, no action are possible Click first on a profile to trigger the Profile preview and then select an action: Multiple Profile results Actions are disabled Selection of a Profile Trigger Preview Actions are enabled Preview Profile 27

Navigation Profile display Profile contains 10 tabs Overview Trips data Personal data Travel data Payment data Remarks Air Preferences Hotel Preferences Car Preferences Rail Preferences In Overview tab, you can have access to : Traveller + Company + Agency data 28

Navigation Profile transfer How to transfer a Profile to Booking File? On the preview profile list, select your profile and click on On an open Profile, click on Which data are transferred? It is a blind transfer to the booking file (Transferable + Mandatory data) Equivalent to PT cryptic command Selective transfer not available in the current version (equivalent of PT*) Data transferred to Booking file and available in Cryptic display 29

Navigation Profile Creation How to create a Profile? Traveler, Group, Agency, Company File / New Profile / Select Profile Type Yellow fields = Mandatory data Profile creation : First and Last name are mandatory How to save a Profile? Use the Save icon on the toolbar 30

Profile Creation Address Tips For Address section, if user starts to enter data, 3 fields are mandatory Street Zip Code Country To enter the U.S state, use the Region field Not use any white space in the PO box field 31

Profile Creation Tips Personal data tab Massive Good values are not used in SELL 2.0 product To set a Traveller category, the traveler profile must be linked to a Company profile Travel data tab It is not recommended to use the Travel Management value, it is not the equivalent of the cryptic Policies Payment tab Use cryptic format to enter the Form Of Payment (without the FP) Once the Profile is reopen, CC code are no more display (PCIDSS) 32

Profile Creation Tips GST data are used for Australian market Rail Preferences tab Not used in product, do not complete data in that tab 33

Navigation Profile Management How to delete a Profile? It is not possible to delete a Profile manually in the application Profile can to be deactivate and automatically delete after a period of 30 days How to deactivate a Profile? In the profile preview view, use the button Or for an open Profile, click on button on the top right bar Once a profile is deactivate, it is not possible to access to the different tabs 34

Navigation Profile Management How to search for a deactivate Profile? Specify it in the search accordion Profile status How to reactivate a Profile? Search for a deactivate profile and click on the button on the preview Or on an deactivate profile open, click on button on the top right part 35

Navigation Close Profile How to close a Profile? File / Close Click on the X button on the top right 1 2 36

Group Profile How to create a Group Profile? File / New Profile / Group Edit the group data (group name, description, contact info ) in the tab Edit the members in the tab: Search for a profile: Add a Member: Delete a member: Select the main contact person: 37

Group Profile How to retrieve a Group Profile? Search Bar, search criteria are: record locator, group name Main Page left accordion, Retrieve Profile Select Group value In the tab, have access to all member and direct link to their Traveler profile 38

Profile Follow up On a traveler profile, you can add a follow-up entry in the tab You can retrieve all the follow up entries in the Profile accordion 39

Command Page - Access How to access the Command Page? Command Page is associated to 1 booking File Pre-Requisite: Booking File open Click on Cryptic Mode button 40

Command Page Forbidden commands List of forbidden commands in Sell 2.0 Cryptic mode ET IG JI JM JO JU Performed via the at the top right of the Booking File Performed via the hyperlink at the bottom left of the Booking File (also creates a new Booking File after) Sign in always performed via the login page including extended sign. Work areas are replaced by Booking Files. Performed via the button on the top left Work areas are replaced by Booking Files. Close Booking File via the or or buttons Sign in always performed via the login page. In order to be able to sign in to another office the login area needs to be added to LSS and the OID made as default. JX Work areas are replaced by Booking Files. Performed via the button on the top left 41

Command Page shortcuts List of shortcuts supported in the Command Page Shift + Pause Clear screen Alt + right arrow Command Line Recall - Command/s can be selected and edited before being executed once again. F7 and F8 MU and MD 42

Cryptic Magic Cryptic Magic is a new feature which allows the entry of cryptic commands in the graphical user interface. These cryptic commands are then translated into graphic and executed. Cryptic Magic parses entered GDS commands to pre-populate the screen 43

Cryptic Magic - Supported Commands Cryptic Magic currently supports the following list of commands: Availability and Schedule: AN / SN / AA / SA / AD / SD / AE / SE One-way routing, specified date, city pair, time Local time if today is 11JUL, or 0000 in the future Current day departure, specified time Departure city is the same as the office profile Current location and current day departure, local time Seven-day search Round-trip routing, specified dates and times Round trip, returning on the same day Departure on current day, local time Seven-day search Dual city pair display, specified dates Second pair a number of days later Same day availability Open-jaw availability Seven-day search AN11JULHOULAX1430 AN11JULHOULAX ANMIAATL1130 AN11JULNYC1130 ANATL AN/11JULMADNYC1430 AN11JULMADCPH8A*23AUG2P AN11JULMADCPH* ANMADSCL*11JUL1200 AN/11JULMADBKK*29JUL7A AN9JULFRAMAD*23JULBCNDUS AN11JULMADCPH*+4STOBCN AN9JULMADFRA*DUSBCN AN12OCTFRAMAD*BCN AN/8FEBANCNOU*//3MARPPTANC 44

Cryptic Magic - Supported Commands Cryptic Magic currently supports the following list of commands: Short sell: Sell one seat on line 2 in C class SS1C2 Sell two seats on line 1, in C class for first flight,remaining flights in B class SS2CB1 Sell seats from dual availability display, same class SS1Y2*11 Sell seats from dual availability display, different class SS1Y3*C12 Pricing: Price a new or retrieved PNR, without TST Price passenger 1 Price passengers 1, 2, and 5 Price passengers 1 through 3 Price only infants Price only non-infants Same discount for all passengers Multiple discounts Passenger discount for passenger 1 Passenger discount for passengers 1 and 3 Different discounts for specified passengers Price segment 4 Price segments 4 and 5 Price segments 4 to 6 Select the fare on line 3 for all passengers, create a TST Select different fares for selected passengers Select the fare on line 4 for passenger 1 Select the fare on line 4 for passengers 2 and 3 FXX FXX/P1 FXX/P1,2,5 FXX/P1-3 FXX/INF FXX/PAX FXX/RDG FXX/RCH*ZZ*CD FXX/P1/RDG FXX/P1,3/RDG FXX/P1/RCH//P2/RZZ//P3/RCD FXX/S4 FXX/S4,5 FXX/S4-6 FXT3 FXT1/P1,3//5/P2 FXT4/P1 FXT4/P2,3 45

Cryptic Magic - Supported SABRE Commands List of supported Sabre commands 123OCTPDXOMA 123OCTPDXOMA7A 123OCTSEASFO/11A 123OCTPDXORD UA 01C2 01C1B2 WP WPN1.1 WPS4/5 BASIC AVAILABILITY BY DEPARTURE TIME BY ARRIVAL TIME BY AIRLINE BASIC PRICE, NAME SELECT PRICE, SEGMENT SELECT 46

Non-supported Cryptic Magic command If a non-supported Cryptic Magic command is entered a function called Force Cryptic is activated : User is given the option to execute the command in the Command Page or to re-enter another command 47

Cryptic Magic History History All commands entered via the Cryptic Magic field are stored during a session Entered commands can be retrieved and edited Multi-GDS Cryptic Magic also supports the entry of Sabre commands Commands are translated to the Amadeus interface 48

Air & Fares A single air area for Air & Fares searches, types of search available: Availability (AN) Schedule (SN) Timetable (TN) Direct Sell (SS) Fare Display (FQD) Ghost, Passive & Information Segment Sell Informative Pricing (FQP) Low Fare Search Beat PNR Price (if a booking present in the booking file) 49

Availability & Schedule search page The availability and Schedule search page enable the Travel agent to display a list of available and/or scheduled flights for up to 16 city pairs on given dates. The Travel Agent can specify additional information to have more accurate recommendations: Departure time, up to 3 airline codes, 1 cabin, 1 class, 1 connection point and whether stops are authorized Additional feature will finally facilitate the selection of the flights in the recommendation page: 7 day search, number of seat required and Sort by Neutral, Arrival, Departure and Elapse time 50

Availability & Schedule result The availability and Schedule result page enable the Travel agent to check the flights available and the number of seats available per class. For the Schedule search additional, the classes on waitlist or closed are displayed. The Travel Agent can access several information to select the flights: Carrier, flight number, booking classes, departure and arrival city/airports, arrival and departure time, number of stops, equipment and duration of the flight. Display previous or next day flights Pulling: first set of flights quickly displayed and then more flights can be added (View The Remaining Flights) 51

Availability & Schedule result Additional feature will facilitate the selection of the flights in the recommendation page: Sorting for each column Decode of the flight number, city/airport codes and aircraft code Access flight information Finally the Travel Agent can book the requested segments Book button: segment will be added to the Itinerary panel on the right hand side Book with more options: pop up to book with a specific action code (Passenger association not available in Nov11) Flight Information

Timetable search page The Travel Agent can query the system for operating flight on a given city pair, date and time The flights are displayed with several information (flight number, operating days of the week, airport/city code, departure and arrival date and time, duration and aircraft. Additional the Travel Agent can Access the flight information, Decode the airport, airline, city/airport code Check previous or next week flights 53

Informative pricing search page The Travel Agent can query the system for an informative pricing. The following criteria can be specified: Stopover, transfer, breakpoint, airline, class Fare type, Discounts and PTCs, restriction type, penalties, manage taxes and surcharges, override Ticketing date, POS and POT, global indicator, currency Note: the result page is the same as for pricing page (without the action buttons) 54

Fare Display search page The Travel Agent can check the fares available on a given route (FQD) with several options: Fare types, Fare request type, restriction type, penalties, taxes, override Ticketing date, global indicator, currency conversion, one way or round trip, validity dates, airline, cabin and date 55

Pricing Air Segment Access to Pricing UI page On Booking File overview, in the section Itinerary Details, there is a link Prerequisite: At least one passenger must be present in the booking file The Travel Agent has access to different pricing possibilities: Select specific segments Select the passenger Price as booked (FXX) and generate TST Display lower fares (FXA), select a fare, automatically rebook and create a TST Display the lowest possible fare along with the lowest available (FXA/LO), select a fare, automatically rebook and create a TST Different pricing option can be added: Stopover, breakpoint, Fare type, Discounts, restriction type, penalties, manage taxes and surcharges, override Ticketing date, POS and POT, global indicator (RW, CT) 56

Pricing Air Segment 1- Select the type of pricing (FXX, FXA or FXA/LO) and click on 2- You can access on the Fare Notes 3- To display the Ticket image, select a fare and click on the line 4- To confirm the pricing and create the TST, click on the button Do not click 1 3 2 4 57

Low Fare Search panel 1. Journey type (ie. Round Trip) 1 2. Journey data: Departure & Arrival cities + dates 2 3 3. Types of Fares 4 4. Access to more options 58

Low Fare Sell Segment Tips On Response page, when you click on Book, you go on Complete the information and click on Send Reservation Request and not Save and Confirm 59

Low Fare search Select Search options User can customize the search panel More Options / Change your search options / Apply these options Refresh is requested: Change search type and go back to Low fares search 60

Beat Price PNR For booking file including a pricing (TST), it is possible to search for a lowest price with the Beat Price PNR functionality Air / Beat PNR Price Search panel is equivalent to the low fares search but prefilled with trip data 61

Ticketing Ticketing status of a segment in the TST section in Booking File: Only a Issue e-ticket functionality is available in GUI Booking File Equivalent to TTP cryptic command without options How to perform Ticketing and After sales functionalities? Not available in UI part, use the Cryptic Mode 62

External Link External link are available in Main Menu accordion Main Menu / Accordion External Content Single Sign-On SSO process does not work at the moment, Agent needs to enter the login/passowrd of the external website 63

Queues How to place a booking in Queue? On an open Booking file, click on Place on Queue Specify Queues options and click on OK 64

Queues How to display Queues? On the main page, on Queues accordion How can I see that I am in Queue Mode? On booking file (QM) 65

Print How to Print a booking file or other part? At the moment, you can use the icon or the Print functionality of the browser equivalent to a print screen 66

Training Mode - SKL How to access to Sell Connect in Training Mode (SKL)? At the moment, you need to add "&OCTX=SKL" at the end of the url to go in skilling Regarding the login, it is a separate database for LSS in Skilling, but with the same username. The first time users wish to connect to the Skilling environment, they will need to use the Forgot your password feature to renew their password in the Skilling LSS database. 67

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