HYATT HOTELS CORPORATION 2012 ANNUAL MEETING OF STOCKHOLDERS JUNE 13, 2012
FORWARD LOOKING STATEMENTS This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include statements about the Company's plans, strategies, financial performance, prospects or future events and involve known and unknown risks that are difficult to predict. As a result, our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as may, could, expect, intend, plan, seek, anticipate, believe, estimate, predict, potential, continue, likely, will, would and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to: the factors discussed in our filings with the U.S. Securities and Exchange Commission, including our Annual Report on Form 10-K; general economic uncertainty in key global markets; the rate and the pace of economic recovery following economic downturns; levels of spending in business and leisure segments as well as consumer confidence; declines in occupancy and average daily rate; our ability to successfully execute and implement our organizational realignment and the costs associated with such organizational realignment; loss of key personnel, including as a result of our organizational realignment; hostilities, including future terrorist attacks, or fear of hostilities that affect travel; travel-related accidents; natural or man-made disasters such as earthquakes, tsunamis, tornados, hurricanes, floods, oil spills and nuclear incidents; the seasonal and cyclical nature of the real estate and hospitality businesses; changes in distribution arrangements, such as through internet travel intermediaries; changes in the tastes and preferences of our customers; relationships with associates and labor unions and changes in labor laws; financial condition of, and our relationships with, third-party property owners, franchisees and hospitality venture partners; risks associated with potential acquisitions and dispositions; changes in federal, state, local or foreign tax law; increases in interest rates and operating costs; foreign exchange rate fluctuations or currency restructurings; lack of acceptance of new brands or innovation; general volatility of the capital markets and our ability to access the capital markets; changes in the competitive environment in our industry and the markets where we operate; outcomes of legal proceedings; and violation of regulations or laws related to our franchising business. All forward-looking statements, attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements set forth above. Forward-looking statements speak only as of the date they are made, and we do not undertake or assume any obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions or changes in other factors affecting forward-looking statements, except to the extent required by applicable laws. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements. 2
WELCOME TO HYATT'S 2012 ANNUAL STOCKHOLDERS MEETING WE REMAIN FOCUSED ON THE THREE PRIORITIES THAT ARE KEY TO CREATING LONG-TERM VALUE FOR OUR STOCKHOLDERS AND ARE ESSENTIAL AS WE STRIVE TOWARD OUR PATH TO PREFERENCE Our people Our brands Our financial capital and asset base 3
MISSION / GOAL / VALUES MISSION GOAL To provide authentic hospitality by making a difference in the lives of the people we touch every day, including our associates, guests and owners To become the most preferred brand in each customer segment that we serve for our associates, guests and owners VALUES We aim to foster a common purpose and culture within the Hyatt family through shared core values of mutual respect, intellectual honesty and integrity, humility, fun, creativity and innovation 4
HIGHLY ENGAGED PEOPLE DELIVERING AUTHENTIC HOSPITALITY 90,000 associates Delivering our brands every day High levels of engagement General Manager average tenure 21 years Expanding our leadership development activities Evolving the organization HYATT SELECTED FOR 2012 GALLUP GREAT WORKPLACES AWARD honored as one of the most engaged and productive workforces in the world chosen for its ability to create an engaged workplace culture 5
RICH HISTORY OF COMMUNITY ENGAGEMENT AND ENVIRONMENTAL STEWARDSHIP Hyatt s global corporate responsibility platform Designed to help make our communities places where our associates are proud to work, our guests want to visit, our neighbors want to live and our owners want to invest Grounded on four key pillars: Environmental sustainability Economic development and investment Education and personal advancement Health and wellness 6
GLOBAL FOOTPRINT WITH PREMIER BRANDS 488 PROPERTIES, 8 BRANDS, 45 COUNTRIES PARK HYATT ANDAZ GRAND HYATT HYATT HYATT REGENCY HYATT PLACE HYATT HOUSE HYATT RESIDENTIAL 29 HOTELS 8 HOTELS 37 HOTELS 25 HOTELS 148 HOTELS 165 HOTELS 53 HOTELS 23 PROPERTIES 5,815 1,701 21,092 6,048 68,276 21,109 7,455 2,193 19 COUNTRIES 3 COUNTRIES 18 COUNTRIES 2 COUNTRIES 31 COUNTRIES 1 COUNTRY* 1 COUNTRY* 8 COUNTRIES LUXURY BOUTIQUE- INSPIRED FULL SERVICE FULL SERVICE FULL SERVICE SELECT SERVICE EXTENDED - STAY RESIDENCE TIMESHARE *Hotels are currently open in the U.S. and properties are under development worldwide. Numbers as of March 31, 2012 7
BRANDS THAT DELIVER VALUE FOR OUR STAKEHOLDERS Upscale to luxury RevPAR premiums Tools to drive performance Customer data analysis Hyatt Gold Passport History of innovation HYATT house rollout Andaz 8
DRIVING BRAND LOYALTY HYATT GOLD PASSPORT Over 12 million members In 2011 New membership enrollment up over 65% Members with 2 or more stays up ~20% Members with 5 or more stays up ~12% Represents ~30% of total room nights Hyatt Card (co-branded Visa credit card) Recently acquired extended-stay hotels experiencing higher levels of HGP penetration 9
LARGE BRAND PRESENCE WITH SIGNIFICANT GROWTH OPPORTUNITY Large and healthy pipeline 170+ hotels (38,000+ rooms) Over 70% located outside North America 100+ signings over the last two years Oriented toward high value, full service hotels Vast majority represents third-party development Notable owned/leased/jv projects Park Hyatt New York Andaz Wailea Development and expansion into new markets and markets in which we are underrepresented Amsterdam Bahamas Mexico Russia Vienna 10
USING CAPITAL AND ASSET BASE TO GROW FINANCIAL CAPITAL Strong balance sheet with large cash profile Access to capital Utilized for recent transactions HYATT house, Mexico City Investing for the long-term ASSET BASE 108 owned hotels (27,197 rooms) * 44 full service hotels (18,485 rooms) 64 select service hotels (8,712 rooms) Renovations recently completed Significant operating leverage Low supply growth in most key markets Ability to recycle Noteworthy, strong properties Park Hyatt Paris-Vendôme Grand Hyatt New York Grand Hyatt Seoul Andaz Liverpool Street Park Hyatt Zurich Le Pur at Park Hyatt Paris-Vendôme. ** As of March 31, 2012 11
2011 AWARDS To name a few. Conde Nast Traveler 2011 Gold List 9 Park Hyatt hotels 5 Grand Hyatt hotels 2 Hyatt Regency hotels Travel + Leisure T+L 500 2011 World s Best Hotels 8 Park Hyatt hotels 6 Grand Hyatt hotels 1 Hyatt Regency hotel 1 Residential property HHC named Best Places to Work 2011 Human Rights Campaign Global Traveler Tested Reader Survey Awards 2011 Park Hyatt: Best International Hotel Chain (#2); Best Domestic Hotel Chain (#3); Best Hotel Chain in Asia (#9) Andaz: Top Lifestyle Hotel (#1) Grand Hyatt: Best Hotel Chain in Asia (#10); Best Hotel Chain in Latin America (#9); Best Hotel Club Floor Gold Passport: Best Hotel Rewards Program in the World (#6) 12
THANK YOU FOR JOINING US TODAY WE REMAIN FOCUSED ON PRIORITIES THAT ARE KEY TO CREATING LONG-TERM VALUE FOR OUR STAKEHOLDERS Our people Our brands Our financial capital and asset base BY PROVIDING AUTHENTIC HOSPITALITY AS WE BECOME THE MOST PREFERRED BRAND IN EACH SEGMENT THAT WE SERVE 13