august 2013 light Rail RIDE GUIDE Retail Locations There are nearly 800 retail locations where you can purchase your pass before boarding. Purchase passes at most valleywide locations of the following stores: 7-Eleven Circle K Corner Store (formerly Valero) Food City (select locations only) Fry's Food Store PLS Check Cashers Safeway Walgreens Passes can also be purchased at participating: APS locations Public libraries Transit centers Not all pass types are sold at every location. Please contact the location prior to traveling to check availability of passes and types of payment accepted. For a complete list of retail locations, visit valleymetro.org or call 602.253.5000. 1 2 3 4 5 How to Ride Plan your trip using the online trip planner at valleymetro.org or Google Transit. Buy a transit pass at light rail stations, many transit centers, retail outlets or online. For a list of retail locations, visit valleymetro.org. Activate your pass before boarding. Keep your pass as proof of payment. Platinum Pass/U-Pass users, validate before each trip by touching your card to the orange target at a fare vending machine. Signs on the front and side of the train show the train s final destination. Trains stop at every station. Upcoming stops are announced on the train. park-and-ride Along the rail alignment there are nine Parkand-ride locations where customers can park their vehicle for free, and access Valley Metro Light Rail. Valley Metro park-and-rides are for daily transit use only; parking for more than 24 hours is prohibited and can result in towing. (See light rail map for locations.) valleymetro.org 602.253.5000 TTY 602.251.2039 1
Fares Light rail, local bus and LINK share the same fare structure and all pass types can be purchased from light rail fare vending machines. Express/RAPID refers to express bus service, which has an upgraded cost. Local bus/ light rail/ LINK Reduced** Express/ RAPID 1-Ride* $2.00 $1.00 $3.25 All-Day $4.00 $2.00 $6.50 7-Day $20.00 $10.00 N/A 15-Day $33.00 $16.50 N/A 31-Day $64.00 $32.00 $104.00 * The 1-Ride fare is valid for a single trip on bus or light rail, not both. 1-Ride fares purchased through the fare vending machines are good for light rail only. ** Reduced fare is valid for youths 6 through 18, seniors 65 and older, persons with disabilities and Medicare cardholders only. Proof of eligibility is required. Fare Vending Machines Fare vending machines are located at each light rail station. An All-Day or multi-day pass is also valid on bus for the purchased time period. 2 3 4 5 6 Select the fare type: 1-Ride, All-Day, 7-Day or 31-Day; the 1-Ride fare is valid for light rail only. Select the number of passes you wish to buy. Select Activate now (if you are planning to ride immediately) or wait to activate to use at a later date. The 1-Ride fare is automatically activated upon purchase and will be time stamped for two hours. To pay, select credit or debit card, or insert cash or coins. Bills larger than $20 are not accepted. Remove your passes and pick up your change and/or receipt. Change is dispensed in coin. Report vending machine malfunctions by sharing the machine ID and time of day with Customer Service at 602.253.5000. Proof of Payment Light rail operates on a proof-of-payment system. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass and proof of eligibility for reduced fares. Violators are subject to fines ranging from $50 to $500 and can lose their transit privileges. listed on the pass. Both All-Day and multipasses expire at at 2:59 a.m. the day after the end of the pass period that was purchased. All-Day, 7-Day, 15-Day and 31-Day passes can be activated in the following ways: Choose the activate option when you buy your pass at the vending machine. Place a pre-purchased pass into the Validator slot on the vending machine. Dip your pass into a bus farebox. A 1-Ride fare is activated automatically with purchase and allows you to ride once on light rail; be sure to keep your receipt as proof of payment. A 1-Ride fare purchased through a bus farebox is not valid on light rail. Employer-issued Platinum Passes, ASU U-Passes and other plastic cards must be validated or touched to the orange target on fare vending machines or stand-alone targets before each and every boarding. To ensure proper validation, hold the card flat against the orange pad until you hear a confirmation ding or Enjoy Your Ride appears on screen. 1 Choose full fare, reduced fare (disabled, youth, senior or Medicare cardholders) or Express/RAPID bus. All-Day and multi-day passes must be activated before boarding. Once activated, multi-passes are valid for the number of consecutive days 2
Bus Connections Complete your trip using the many bus connections that meet each light rail station. Your All-Day or multi-day pass is valid for both bus and light rail. Use the online trip planner or Google Transit to plan your trip. Airport Connection Connect to Phoenix Sky Harbor International Airport from the 44th St/Washington station using PHX Sky Train TM. Sky Train provides free rides to/from Terminal 4 and the East Economy parking lot. Service operates 365 days a year, with five minute frequency, 24 hours a day. Passengers traveling to Terminals 2, 3 and West Economy parking will need to exit at Terminal 4 and board the silver Phoenix airport shuttle bus to continue to their destinations. Valley Metro park-and-rides are for daily transit use only; parking for more than 24 hours is prohibited and can result in towing. Bikes Bike racks are located in each light rail vehicle, at park-and-rides and some station platforms. Locking a bike to station fences or other structures is prohibited. Enter the train at the doors nearest the bike symbol; place your bike in the rack. You may also stand with your bike if the racks are full and you do not block aisles or doorways. If a train is full, bike riders must wait for the next train to ensure the safety and comfort of all passengers. Accessibility Four spaces for wheelchairs are located nearest the first and last set of doors. Wheelchair tie-downs are not needed. If spaces are full, use wide aisleways. Light rail vehicle entrances are at the same level as station platforms. Textured strips mark the edge of the station platform and other boundaries. Spoken and visual announcements are played at stations and inside trains. Spoken and Braille instructions are available at fare vending machines. Warning bells and flashing headlights occur when trains begin or end movement. Conduct Obey the following rules on buses and light rail. No smoking, eating, loud music, skateboarding or littering is allowed. Only service animals or pets inside carrying cases are acceptable. Beverages must be in spill-proof containers. No more than one hour can be spent at a light rail station. Please note that an assault on a bus or light rail operator is a crime under Arizona s criminal statutes. Get to know the amazing array of businesses along future light rail extensions with exclusive discounts. Weekly deals via email, Facebook or Twitter. valleymetro.org/metromax 3
When is your NextRide? Call or text your STOP# to receive arrival times. CALL 1 Call 602.253.5000 2 Say NextRide 3 Say or enter the 5-digit STOP# TEXT* 1 Text 64274 2 Enter NXRD and the 5-digit STOP# 3 Select Send MOBILE SITE 1 On your phone, go to valleymetro.org 2 Enter the 5-digit STOP# 3 Select Go * Standard phone rates apply. valleymetro.org 602.253.5000 Get to know the amazing array of businesses along future light rail extensions with exclusive discounts. Weekly deals via email, Facebook or Twitter. valleymetro.org/metromax To receive this information in alternative formats, call 602.253.5000/TTY 602.251.2039. Para recibir esta información en formatos alternativos, favor de llamar al 602.253.5000/TTY 602.251.2039. The following is a list of all the light rail station STOP# s. STOP# STATION 10001 Montebello / 19th Ave 10002 19th Ave / Camelback 10003 7th Ave / Camelback 10004 Central Ave / Camelback 10005 Campbell / Central Ave 10006 Indian School / Central Ave 10007 Osborn / Central Ave 10008 Thomas / Central Ave 10009 Encanto / Central Ave 10010 McDowell / Central Ave 10011 Roosevelt / Central Ave 10012 Van Buren / 1st Ave 10033 Van Buren / Central Ave 10013 Jefferson / 1st Ave 10032 Washington / Central Ave 10014 3rd St / Jefferson 10031 3rd St / Washington 10015 12th St / Jefferson 10030 12th St / Washington 10016 24th St / Jefferson 10029 24th St / Washington 10017 38th St / Washington 10018 44th St / Washington 10019 Priest Dr / Washington 10020 Center Pkwy / Washington 10021 Mill Ave / Third St 10022 Veterans Way / College Ave 10023 University Dr / Rural 10024 Dorsey / Apache Blvd 10025 McClintock / Apache Blvd 10026 Smith-Martin / Apache Blvd 10027 Price-101 Fwy / Apache Blvd Notifying the Public of Customer Rights Under Title VI Valley Metro customers using public transit are given equal access to programs and services without regard to race, color, disability or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Valley Metro. All complaints received by Customer Service are documented and assigned to the appropriate transit staff for investigation in accordance with federal standards (28 CFR, Part 35 and FTA Circular 4702.1A). After the complaint is processed, a response (if requested) is sent to the customer filing the complaint and appropriate corrective action is taken. For more information on Valley Metro s civil rights programs and the procedures to file a complaint, contact Valley Metro Customer Service via the methods listed below. Additionally, contact Customer Service to request information in alternate formats or languages. PHONE: Customer Service: 602.253.5000 TTY: 602.251.2039 MAILING ADDRESS: Attn: Customer Service, Valley Metro 4600 E. Washington St., Suite 101 Phoenix, AZ 85034 EMAIL/WEB: csr@valleymetro.org / valleymetro.org 10028 Sycamore / Main St 4
DESTINATIONS Chase Field Station 1. Montebello / 19th Ave Destination Name Christown Spectrum Mall Phoenix Baptist Hospital 3. 7th Ave / Camelback Colter Park Herberger Theater Valley Youth Theater Campbell / Central Ave Central High School 6. Indian School / Central Ave Carl T. Hayden V.A. Medical Center 13. Washington / Central Ave Jefferson / 1st Ave CityScape Comerica Theatre Steele Indian School Park Maricopa County Government Offices Park Central Mall Orpheum Theatre Heard Museum 14. 3rd St / Washington 3rd St / Jefferson Phoenix Art Museum Phoenix Theatre Irish Cultural Museum Roosevelt Arts District / First Friday Arizona Science Center Chase Field Phoenix Convention Center Burton Barr Central Library Symphony Hall Margaret T. Hance Park 11. Roosevelt / Central Ave City of Phoenix Government Offices Kindred Hospital St. Joseph s Hospital and Medical Center 10. McDowell / Central Ave ASU Downtown Campus Civic Space Park 5. Encanto / Central Ave Arizona Center Camelback Village Square Uptown Plaza 9. Van Buren / 1st Ave Destination Name Central Station Transit Center Central Ave / Camelback Thomas / Central Ave Station 12. Van Buren / Central Ave Solano Park 4. 8. Heard Museum CityScape US Airways Center 15. 12th St / Washington Eastlake Park 12th St / Jefferson 16. 24th St / Washington Arizona State Hospital 24th St / Jefferson 5
DESTINATIONS Downtown Tempe / Mill Avenue District Sun Devil Stadium Mesa Arts Center Station Destination Name 18. 44th St / Washington Phoenix Sky Harbor International Airport Station Destination Name 24. Dorsey / Apache Blvd Hudson Park PHX Sky Train TM Pueblo Grande Museum and Archeological Park 19. Priest Dr / Washington Papago Park * Phoenix Botanical Gardens * Phoenix Municipal Stadium * Phoenix Zoo * 20. Center Pkwy / Washington Marquee Theater Moeur Park 21. Mill Ave / Third St Downtown Tempe / Mill Avenue District 26. Smith-Martin / Apache Escalante Center Blvd 27. Price-101 Fwy / Apache Esquer Park * Blvd 28. Sycamore / Main St Arizona Museum of Natural History * Arizona Museum for Youth * East Valley Institute of Technology Mesa Arts Center * Tri-City Pavilions Tempe Beach Park / Tempe Town Lake Tempe Center for the Arts * 22. Veterans Way / College Ave ASU Tempe Campus City of Tempe Government Offices Hayden Butte Preserve / A Mountain Sun Devil Stadium Tempe Transportation Center Wells Fargo Arena 23. University Dr / Rural ASU Karsten Golf Course * ASU Tempe Campus Packard Stadium * Sun Angel Stadium Destinations are 1/2 mile or less from stations unless otherwise noted. For information, please visit the trip planner at valleymetro.org or contact Customer Service at 602.253.5000. *Connect by bus. 6
SCHEDULE Monday Thursday EASTBOUND Montebello Van Buren/1st Mill/3rd Sycamore First full 4:40 am 5:02 am 5:29 am 5:45 am Every 20 minutes through 7:30 am Every 12 minutes from 7:30 am 6:30 pm Every 20 minutes from 6:30 pm through last trip Last full 11 pm 11:22 pm 11:49 pm 12:05 am Monday Thursday WESTBOUND Sycamore Mill/3rd Van Buren/Central Montebello First full 4:40 am 4:55 am 5:22 am 5:45 am Every 20 minutes through 7:30 am Every 12 minutes from 7:30 am 6:30 pm Every 20 minutes from 6:30 pm through last trip Last full 11 pm 11:15 pm 11:42 pm 12:05 am Friday EASTBOUND Montebello Van Buren/1st Mill/3rd Sycamore First full 4:40 am 5:02 am 5:29 am 5:45 am Every 20 minutes through 7:30 am Every 12 minutes from 7:30 am 6:30 pm Every 20 minutes from 6:30 pm through last trip Last full 2 am (Sat) 2:22 am (Sat) 2:49 am (Sat) 3:05 am (Sat) Friday WESTBOUND Sycamore Mill/3rd Van Buren/Central Montebello First full 4:40 am 4:55 am 5:22 am 5:45 am Every 20 minutes through 7:30 am Every 12 minutes from 7:30 am 6:30 pm Every 20 minutes from 6:30 pm through last trip Last full 2 am (Sat) 2:15 am (Sat) 2:42 am (Sat) 3:05 am (Sat) Saturday EASTBOUND Montebello Van Buren/1st Mill/3rd Sycamore First full 5 am 5:22 am 5:49 am 6:05 am Every 15 minutes through 7 pm Every 20 minutes from 7 pm through last trip Last full 2 am (Sun) 2:22 am (Sun) 2:49 am (Sun) 3:05 am (Sun) Saturday WESTBOUND Sycamore Mill/3rd Van Buren/Central Montebello First full 5 am 5:15 am 5:42 am 6:05 am Every 15 minutes through 7 pm Every 20 minutes from 7 pm through last trip Last full 2 am (Sun) 2:15 am (Sun) 2:42 am (Sun) 3:05 am (Sun) Sunday/Holiday EASTBOUND Montebello Van Buren/1st Mill/3rd Sycamore First full 5 am 5:22 am 5:49 am 6:05 am Every 20 minutes throughout the day Last full 11 pm 11:22 pm 11:49 pm 12:05 am Sunday/Holiday WESTBOUND Sycamore Mill/3rd Van Buren/Central Montebello First full 5 am 5:15 am 5:42 am 6:05 am Every 20 minutes throughout the day Last full 11 pm 11:15 pm 11:42 pm 12:05 am For detailed schedule information, visit valleymetro.org or contact Customer Service at 602.253.5000. 7
MAP PARK-AND-RIDES 1. Montebello / 19th Ave 794 spaces 2. 19th Ave / Camelback 410 spaces 3. 7th Ave / Camelback 123 spaces 4. Central Ave / Camelback 135 spaces 17. 38th St / Washington 189 spaces 24. Dorsey / Apache Blvd 190 spaces 25. McClintock / Apache Blvd 300 spaces 27. Price-101 Fwy / Apache Blvd 693 spaces 28. Sycamore / Main St 802 spaces STATIONS 1. Montebello / 19th Ave 2. 19th Ave / Camelback 3. 7th Ave / Camelback 4. Central Ave / Camelback 5. Campbell / Central Ave 6. Indian School / Central Ave 7. Osborn / Central Ave 8. Thomas / Central Ave 9. Encanto / Central Ave 10. McDowell / Central Ave 11. Roosevelt / Central Ave 12. Van Buren / Central Ave Van Buren / 1st Ave 13. Washington / Central Ave Jefferson / 1st Ave 14. 3rd St / Washington 3rd St / Jefferson 15. 12th St / Washington 12th St / Jefferson 16. 24th St / Washington 24th St / Jefferson 17. 38th St / Washington 18. 44th St / Washington PHX Sky Train (Airport Access) 19. Priest Dr / Washington 20. Center Pkwy / Washington 21. Mill Ave / Third St 22. Veterans Way / College Ave 23. University Dr / Rural 24. Dorsey / Apache Blvd 25. McClintock / Apache Blvd 26. Smith-Martin / Apache Blvd 27. Price-101 Fwy / Apache Blvd 28. Sycamore / Main St Approximate Travel Times in Minutes 65 Entire 20-mile route 25 Montebello to downtown Phoenix 40 Montebello to PHX Sky Train TM 15 Downtown Phoenix to PHX Sky Train TM 25 Downtown Phoenix to downtown Tempe 40 Downtown Phoenix to Mesa 15 Downtown Tempe to Mesa 8