Heathrow: On- Employment Survey, 2008/09 Summary report
Contents Introduction 4 3 Workforce residency 5 4 Staff Employment travel and types working and occupations hours 11 10 Employment Workforce characteristics types and occupations 12 12 Workforce characteristics 14 Heathrow Employment Survey 2008/09: summary report 32
Introduction A full Heathrow Employment Survey is carried out every five years, supplemented by annual or biennial surveys that provide an overview of the size of the Heathrow workforce. The last full survey was carried out in 2004. The timing of the 2008/09 Heathrow Employment Survey after the opening of Terminal 5 and when many employers were moving to new locations across the Heathrow campus means that it was undertaken during a period of considerable change. The survey should therefore be seen (as with any such survey) as a snapshot of the workforce over a given period of time. The survey consisted of two parts: an employer survey and an employee survey. The employer survey The aim of the employer survey was to determine the employment characteristics of every company whose employees report to work within the boundaries of Heathrow Airport or British Airways Waterside Complex. The majority of the survey was completed between December 2008 and February 2009 and mostly took the form of a face-to-face interview with an HR representative from each participating company. The survey was undertaken with 287 of Heathrow s 320 employers. Of the 33 employers that did not participate, BAA had estimates (based on earlier surveys) for ten of them. The remaining 23 companies were considered to have an insignificant number of and were therefore not included in the survey report. The employee survey The employee survey aimed to determine the characteristics of Heathrow s working population, such as job classification, home location and mode of transport to work. It was conducted between October 2008 and September 2009 and took the form of face-to-face interviews with employees, conducted at various locations around the. The overall sampling rate was approximately 14%. survey data was expanded with the aim of matching the total number of employees for a given company and job type to the information given in the employer survey. Some aggregation was necessary in cases where the response rate for employees from a particular company and job type was low or non-existent. Conventions and notes Numbers are rounded to the nearest whole number and percentages have been given to an accuracy of one decimal place. Some totals do not equal the sum of the component data due to rounding. It was not possible to undertake sufficient face-to-face interviews at British Airways Waterside complex. Data relating to Waterside-based employees (around 3,200 people) has therefore been excluded from tables unless otherwise stated. Similarly, not all survey questionnaires were completed in full, with the result that the totals given for some tables are based on responses from a proportion of employers or employees. Those proportions are identified in the table footnotes. Enquiries and further information If you have any queries regarding this summary report or would like to request a copy of the full Heathrow Employment Survey, please contact Paul Hurrell at paul_hurrell@baa.com 43 Heathrow Employment Survey 2008/09: summary report
Workforce residency Local authorities in which 1% or more of reside Heathrow Employment Survey 2008/09: summary report 54
Workforce residency Local authority of residence by category of employer 45.5 Heathrow 33,483 people live in the five boroughs (Hounslow, Hillingdon, Ealing, Slough and Spelthorne) that form the priority area for BAA s local labour strategy (45.3% in 2004). Within the five boroughs, 1 in 14 of all people in employment works at Heathrow (ranging from 1 in 26 in Ealing to 1 in 10 in Hounslow). Although the proportion of airline/ airline handling living in the five boroughs is relatively low (30.6%), the absolute number (13,707) is significant. Catering and retail has the highest proportion of living in the five boroughs (83.1%). Grand total Other companies Building and maintenance contractors Cargo/freight/ courier Other public passenger BAA Catering and retail Government Place of residence Airlines/airline handling agents Count % Count % Count % Count % Count % Count % Count % Count % Count % L.B. Hounslow 4088 9.1 295 11.9 1001 17.0 1854 34.0 1919 26.6 190 21.3 686 22.1 722 19.8 10755 14.6 L.B. Hillingdon 3501 7.8 261 10.5 1057 18.0 1279 23.5 1402 19.4 113 12.7 676 21.8 670 18.4 8960 12.2 L.B. Ealing 1820 4.1 124 5.0 545 9.3 939 17.2 1165 16.1 71 7.9 485 15.7 611 16.8 5760 7.8 Slough (Berkshire) 1921 4.3 161 6.5 509 8.7 273 5.0 714 9.9 9 1.0 232 7.5 273 7.5 4092 5.6 Spelthorne District 2377 5.3 165 6.6 505 8.6 183 3.4 327 4.5 122 13.6 81 2.6 156 4.3 3916 5.3 1563 3.5 90 3.6 156 2.6 41 0.8 68 0.9 40 4.5 64 2.1 55 1.5 2077 2.8 Windsor and Maidenhead (Berkshire) 1435 3.2 61 2.4 169 2.9 96 1.8 94 1.3 13 1.4 56 1.8 84 2.3 2007 2.7 L.B. Richmond upon Thames 989 2.2 66 2.7 209 3.6 45 0.8 68 0.9 25 2.8 29 0.9 82 2.2 1514 2.1 Runnymede District (Surrey) 999 2.2 61 2.5 86 1.5 26 43 0.6 21 2.4 17 0.6 25 0.7 1278 1.7 Surrey Heath District (Surrey) 918 2.1 69 2.8 142 2.4 14 35 53 6.0 4 35 0.9 1270 1.7 Bracknell Forest (Berkshire) L.B. Harrow 489 1.1 57 2.3 102 1.7 161 3.0 131 1.8 7 0.8 51 1.6 135 3.7 1134 1.5 537 1.2 30 1.2 129 2.2 14 110 1.5 41 4.5 47 1.5 34 0.9 941 1.3 South Bucks District (Buckinghamshire) 65 Heathrow Employment Survey 2008/09: summary report
Workforce residency Place of residence Airlines/airline handling agents Government BAA Catering and retail Other public passenger Cargo/freight/ courier Building and maintenance contractors Other companies Grand total The City of Brighton and Hove Wokingham (Berkshire) Elmbridge District (Surrey) Wycombe District (Buckinghamshire) Count % Count % Count % Count % Count % Count % Count % Count % Count % 840 1.9 0 0 0 0 0 0 0 840 1.1 685 1.5 38 1.5 69 1.2 15 15 4 0 0 826 1.1 643 1.4 38 1.5 25 5 37 0.5 15 1.7 24 0.8 19 0.5 807 1.1 555 1.2 26 1.1 53 0.9 9 78 1.1 22 2.5 3 45 1.2 791 1.1 L.B. Brent 264 0.6 26 1.0 78 1.3 83 1.5 151 2.1 11 1.2 84 2.7 89 2.4 784 1.1 L.B. Kingston upon Thames 536 1.2 4 63 1.1 26 36 0 54 1.7 28 0.8 747 1.0 Crawley District 667 1.5 6 7 5 3 0 7 10 704 1.0 Rushmoor District 427 1.0 44 1.8 48 0.8 22 6 43 4.8 7 5 601 0.8 Woking District (Surrey) 397 0.9 45 1.8 49 0.8 5 37 0.5 15 1.7 16 0.5 26 0.7 589 0.8 Hart District 451 1.0 11 23 7 20 11 1.3 6 52 1.4 583 0.8 L.B. Lambeth 514 1.1 18 0.7 7 15 13 0 0 2 568 0.8 Mid Sussex District 470 1.0 6 0 5 0 3 23 0.7 0 505 0.7 Horsham District 484 1.1 4 13 0 0 0 0 0 501 0.7 Guildford District (Surrey) L.B. Hammersmith and Fulham 360 0.8 15 0.6 31 0.5 3 3 0 0 57 1.6 468 0.6 328 0.7 0 10 39 0.7 51 0.7 0 14 15 457 0.6 L.B. Wandsworth 274 0.6 12 9 30 0.6 35 3 0 11 375 0.5 Reigate and Banstead District (Surrey) 328 0.7 12 7 4 0 0 7 14 371 0.5 L.B. Croydon 180 80 3.2 32 0.5 7 4 2 3 49 1.4 358 L.B. Sutton 270 0.6 39 1.6 7 5 12 2 6 6 346 Wiltshire 317 0.7 4 9 0 6 0 2 0 338 Rest of UK 13383 29.9 575 23.1 717 12.2 186 3.4 552 7.6 59 6.6 352 11.4 310 8.5 16134 22.0 Overseas 1273 2.8 0 0 0 0 0 0 0 1273 1.7 Unidentified 476 1.1 43 1.7 18 54 1.0 90 1.2 0 63 2.0 21 0.6 766 1.0 Total 44757 100.0 2484 100.0 5886 100.0 5452 100.0 7225 100.0 894 100.0 3098 100.0 3640 100.0 73436 100.0 Heathrow Employment Survey 2008/09: summary report 67
Workforce residency Summary by electoral ward within top ten local authorities The number shown within each each ward ward relates relates to the to the tables tables on pages on pages 8 and 9 9. and 10. 87 Heathrow Employment Survey 2008/09: summary report
Workforce residency Summary by electoral ward within top ten local authorities Hounslow 10755 14.6 Cranford Ward 1251 1.7 1 Hounslow West Ward 982 1.3 2 Heston West Ward 945 1.3 3 Bedfont Ward 811 1.1 4 Heston Central Ward 792 1.1 5 Hanworth Park Ward 763 1.0 6 Feltham West Ward 707 1.0 7 Hounslow Heath Ward 700 1.0 8 Hounslow Central Ward 663 0.9 9 Heston East Ward 652 0.9 10 Feltham North Ward 479 0.7 11 Isleworth Ward 344 0.5 12 Osterley and Spring Grove Ward 300 0.4 13 Syon Ward 293 0.4 14 Hounslow South Ward 281 0.4 15 Hanworth Ward 262 0.4 16 Brentford Ward 202 0.3 17 Turnham Green Ward 181 0.2 18 Chiswick Riverside Ward 93 0.1 19 Chiswick Homefields Ward 54 0.1 20 Ai Staff Hillingdon 8960 12.2 Heathrow Villages Ward 1549 2.1 21 Pinkwell Ward 967 1.3 22 West Drayton Ward 749 1.0 23 Botwell Ward 745 1.0 24 Townfield Ward 538 0.7 25 Yeading Ward 523 0.7 26 Yiewsley Ward 513 0.7 27 Barnhill Ward 477 0.6 28 Charville Ward 437 0.6 29 Brunel Ward 347 0.5 30 Uxbridge South Ward 342 0.5 31 Hillingdon East Ward 259 0.4 32 Uxbridge North Ward 237 0.3 33 South Ruislip Ward 222 0.3 34 West Ruislip Ward 205 0.3 35 Manor Ward 191 0.3 36 Ickenham Ward 176 0.2 37 Cavendish Ward 143 0.2 38 Eastcote and East Ruislip Ward 136 0.2 39 Northwood Hills Ward 97 0.1 40 Harefield Ward 75 0.1 41 Northwood Ward 30 0 42 Ealing 5760 7.8 Southall Broadway Ward 843 1.1 43 Southall Green Ward 761 1.0 44 Norwood Green Ward 555 0.8 45 Lady Margaret Ward 525 0.7 46 Dormers Wells Ward 425 0.6 47 Northolt Mandeville Ward 314 0.4 48 Greenford Broadway Ward 305 0.4 49 Northolt West End Ward 241 0.3 50 Northfield Ward 223 0.3 51 Elthorne Ward 190 0.3 52 Greenford Green Ward 188 0.3 53 Ealing Common Ward 175 0.2 54 Walpole Ward 172 0.2 55 North Greenford Ward 140 0.2 56 Hobbayne Ward 132 0.2 57 Acton Central Ward 96 0.1 58 South Acton Ward 93 0.1 59 Cleveland Ward 90 0.1 60 Perivale Ward 84 0.1 61 Ealing Broadway Ward 69 0.1 62 Southfield Ward 52 0.1 63 Hanger Hill Ward 46 0.1 64 East Acton Ward 43 0.1 65 Slough 4092 5.6 Kedermister Ward 587 0.8 66 Upton Ward 566 0.8 67 Colnbrook with Poyle Ward 441 0.6 68 Haymill Ward 284 0.4 69 Central Ward 263 0.4 70 Farnham Ward 259 0.4 71 Chalvey Ward 257 0.3 72 Foxborough Ward 248 0.3 73 Cippenham Green Ward 239 0.3 74 Cippenham Meadows Ward 228 0.3 75 Langley St. Mary's Ward 224 0.3 76 Wexham Lea Ward 197 0.3 77 Baylis and Stoke Ward 186 0.3 78 Britwell Ward 113 0.2 79 Heathrow Employment Survey 2008/09: summary report 78
Spelthorne District 3916 5.3 Stanwell North Ward 642 0.9 80 Ashford North and Stanwell South Ward 411 0.6 81 Ashford Town Ward 327 0.4 82 Ashford East Ward 311 0.4 83 Staines Ward 294 0.4 84 Sunbury Common Ward 284 0.4 85 Laleham and Shepperton Green Ward 281 0.4 86 Ashford Common Ward 259 0.4 87 Sunbury East Ward 249 0.3 88 Halliford and Sunbury West Ward 247 0.3 89 Staines South Ward 221 0.3 90 Shepperton Town Ward 210 0.3 91 Riverside and Laleham Ward 180 0.2 92 Windsor and Maidenhead 2077 2.8 Castle Without Ward 253 0.3 93 Old Windsor Ward 181 0.2 94 Datchet Ward 174 0.2 95 Horton and Wraysbury Ward 148 0.2 96 Park Ward 141 0.2 97 Clewer North Ward 141 0.2 98 Boyn Hill Ward 116 0.2 99 Clewer East Ward 115 0.2 100 Oldfield Ward 105 0.1 101 Clewer South Ward 101 0.1 102 Ascot and Cheapside Ward 84 0.1 103 Maidenhead Riverside Ward 74 0.1 104 Cox Green Ward 73 0.1 105 Hurley and Walthams Ward 72 0.1 106 Sunninghill and South Ascot Ward 66 0.1 107 Sunningdale Ward 65 0.1 108 Belmont Ward 48 0.1 109 Furze Platt Ward 44 0.1 110 Pinkneys Green Ward 31 0 111 Bray Ward 23 0 112 Bisham and Cookham Ward 16 0 113 Eton Wick Ward 10 0 114 Eton and Castle Ward 0 0 115 Bracknell Forest 1270 1.7 Warfield Harvest Ride Ward 140 0.2 164 Owlsmoor Ward 127 0.2 165 Binfield with Warfield Ward 121 0.2 166 Crown Wood Ward 110 0.1 167 Wildridings and Central Ward 103 0.1 168 Little Sandhurst and Wellington Ward 93 0.1 169 Hanworth Ward 92 0.1 170 Old Bracknell Ward 90 0.1 171 Harmans Water Ward 88 0.1 172 Winkfield and Cranbourne Ward 61 0.1 173 Bullbrook Ward 49 0.1 174 Central Sandhurst Ward 42 0.1 175 Great Hollands South Ward 40 0.1 176 Priestwood and Garth Ward 37 0.1 177 College Town Ward 28 0 178 Ascot Ward 25 0 179 Great Hollands North Ward 23 0 180 Crowthorne Ward 0 0 181 89 Heathrow Employment Survey 2008/09: summary report Runnymede District 1514 2.1 Egham Hythe Ward 284 0.4 134 Chertsey St. Ann's Ward 169 0.2 135 Egham Town Ward 155 0.2 136 Chertsey Meads Ward 145 0.2 137 Thorpe Ward 144 0.2 138 Foxhills Ward 95 0.1 139 Woodham Ward 95 0.1 140 Chertsey South and Row Town Ward 87 0.1 141 Englefield Green West Ward 82 0.1 142 Addlestone North Ward 72 0.1 143 New Haw Ward 67 0.1 144 Addlestone Bourneside Ward 54 0.1 145 Englefield Green East Ward 33 0 146 Virginia Water Ward 31 0 147 Surrey Heath District 1278 1.7 Town Ward 232 0.3 148 Lightwater Ward 171 0.2 149 Heatherside Ward 133 0.2 150 Bagshot Ward 121 0.2 151 St. Michaels Ward 114 0.2 152 Frimley Green Ward 99 0.1 153 Parkside Ward 86 0.1 154 Frimley Ward 65 0.1 155 Bisley Ward 57 0.1 156 St. Pauls Ward 52 0.1 157 Windlesham Ward 50 0.1 158 Chobham Ward 30 0 159 West End Ward 28 0 160 Mytchett and Deepcut Ward 27 0 161 Watchetts Ward 13 0 162 Old Dean Ward 2 0 163 Richmond upon Thames 2007 2.7 Heathfield Ward 245 0.3 116 Hampton Ward 236 0.3 117 Hampton North Ward 234 0.3 118 Whitton Ward 232 0.3 119 South Twickenham Ward 165 0.2 120 Teddington Ward 138 0.2 121 St. Margarets and North Twickenham Ward 119 0.2 122 West Twickenham Ward 109 0.1 123 Kew Ward 88 0.1 124 South Richmond Ward 80 0.1 125 Ham, Petersham and Richmond Riverside Ward 75 0.1 126 East Sheen Ward 72 0.1 127 Fulwell and Hampton Hill Ward 59 0.1 128 North Richmond Ward 58 0.1 129 Hampton Wick Ward 41 0.1 130 Mortlake and Barnes Common Ward 31 0 131 Twickenham Riverside Ward 20 0 132 Barnes Ward 6 0 133 Heathrow Employment Survey 2008/09: summary report 10
Employment types and occupations Employers and employees by category of employer (volumes) Category of employer Number of employers Number of employees Airlines/airline handling agents 81 47,567 Government 8 2,859 BAA 3 6,022 Catering and retail 79 5,362 Other public passenger 49 7,423 Cargo/freight/courier 14 696 Building and maintenance contractors 38 3,136 Other companies 25 3,577 All companies 297 76,642 Employers and employees by category of employer (%) 10% 1% 4% 5% Airlines/airline handling agents Government BAA Catering and retail The number of (76,642) represents an increase of 8,215 since 2004 (68,427 ). The increase is due in part to the inclusion of almost 4,000 who work for a large airline and are based at Gatwick but report for work at Heathrow. Those have been included so that their impact on Heathrow car parks and travel-towork patterns can be captured. 7% 8% 4% 61% Other public passenger Cargo/freight/courier Building and maintenance contractors Other companies Waterside employees are included in the total. Heathrow Employment Survey 2008/09: summary report 10 12
Employment types and occupations Occupational grouping of employees by category of employer Air cabin crew represent the largest occupational group, followed by passenger, sales and clerical. Together, those categories represent 46.9 Heathrow. Waterside employees are included in the total. Category of employer Total employees Management professional / airline specific Management professional general Passenger, sales and clerical Air cabin crew Pilots/ATC/ flight operations Information technology Maintenance tradesmen and other skilled workers Apron, ramp, cargo, drivers, baggage and other semi/ unskilled workers Catering, cleaning, housekeeping Customs, immigration Police and fire Security, passenger search, access control Airlines/airline handling agents Government 47,567 1,674 836 9,141 19,933 4,567 610 2,598 8,192 3 1 12 2,859 71 54 247 0 0 0 1 0 0 2,486 0 BAA 6,022 225 191 630 0 117 0 392 254 0 99 4,114 Catering and retail Other public passenger Services Cargo/freight/ courier Building and maintenance contractors 5,362 33 625 2,699 0 0 3 1 0 1,999 0 2 7,423 63 856 2,229 0 35 29 431 951 2,214 0 615 696 12 25 154 0 0 0 20 485 0 0 0 3,136 3 305 355 0 0 44 868 297 1,264 0 0 Other companies 3,577 36 321 547 0 0 13 110 1,301 456 0 793 All companies 76,642 2,117 3,213 16,002 19,933 4,719 699 4,421 11,480 5,936 2,586 5,536 11 13 Heathrow Employment Survey 2008/09: summary report
Workforce characteristics s by gender (volumes) 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5000 0 s by gender (%) 42.5 Heathrow employees are female (40.3% in 2004). Catering and retail is the only category with more female than male employees (57.9% female). Cargo/freight/courier have the lowest number and proportion of female employees (15.4% female). Data is based on responses representing 68,309 (89.1%). 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0 Airlines/airline handling agents Government BAA Catering and retail Other public passenger Cargo/freight/ courier Building and maintenance contractors Other companies All companies Airlines/airline handling agents Government BAA Catering and retail Other public passenger Cargo/freight/ courier Building and maintenance contractors Other companies All companies Male Female Male Female Heathrow Employment Survey 2008/09: summary report 12 14
Workforce characteristics s by ethnicity (volumes) Ethnic group Number of employees White British 41,901 Indian 10,526 Other European 8,945 Pakistani 2,234 African 1,251 Irish 1,032 Caribbean 1,031 Sri Lankan 903 White and Asian 521 White and Black Caribbean 412 Other 4,350 Total 73,105 s by ethnicity (%) The ethnicity of Heathrow s workforce broadly reflects that of the surrounding area. 1.2% 0.7% 1.4% 0.6% 1.4% 6% 1.7% 3.1% White British Indian Other European Pakistani African Irish Data is based on responses representing 73,105 (99.5%). 12.2% 57.3% Caribbean Sri Lankan White and Asian White and Black Caribbean Other 14.4% 13 15 Heathrow Employment Survey 2008/09: summary report
Workforce characteristics Age grouping of employees by category of employer (%) 100% 90% 80% 70% The proportion of employees aged 16 to 24 has increased since 2004 from 7.1% to 10.1%, but people in that age category are still underrepresented in the Heathrow workforce in comparison with the national average. Almost a third of catering and retail are aged between 16 and 24, but only 2.4 government service employees are within that age range. The greatest proportion of employees are aged between 35 and 44 years (29.1%). 60% 50% 40% 30% 20% 10% 0 Airlines/airline handling agents Government BAA Catering and retail Other public passenger Cargo/freight/ courier Building and maintenance contractors Other companies All companies The proportion of employees aged 55 and over has decreased since 2004 from 12.1% to 9.3%. 65 years and over 55-64 years 45-54 years 35-44 years 25-34 years 16-24 years Data is based on responses representing 73,323 (99.8%). When employees began working for present employer at Heathrow Airport (%) 100% 90% 80% 70% 60% The proportion of working for their present employer at Heathrow for more than three years has declined since 2004 from 72.3% to 65.5%. Around three quarters of working for airlines/airline handling agents, government and cargo/freight/courier have worked for their current employer at Heathrow for more than three years. 30.8 catering and retail have worked for their current employer at Heathrow for less than a year. 50% 40% 30% 20% 10% 0 Airlines/airline handling agents Government BAA Catering and retail Other public passenger Cargo/freight/ courier Building and maintenance contractors More than 3 years Up to 3 years Less than 1 year Other companies All companies Data is based on responses representing 73,424 (99.9%). Heathrow Employment Survey 2008/09: summary report 14 16
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