Responsible for managing MSP shared use facilities and related systems.

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Operations Division - Airline Operations/Int l Facilities Department Terminal 2-Humphrey update, operational trends and FIS status. Responsible for managing MSP shared use facilities and related systems. Facilities Systems/Equipment Terminal 2-Humphrey CUPPS (Common Use Passenger Processing Systems) Terminal 1 FIS (G1-G10) RMS (Resource Management Systems) Terminal 1 Gate E1 EVIDS (Electronic Video Information Display Systems) Terminal 1 Gate B15 CUSS (Common Use Self Service kiosks) APC (Automated Passport Control kiosks) MPC (Mobile Passport Control) ivisn (integrated Video Information System Network) BHS (Baggage Handling System) CBIS (Checked Baggage Inspections System)

E1 B15 T2 - Humphrey H1-H14 T1 FIS (Customs) G1-G10

Airline Operations/Int l Facilities Department Dan Foster Scott Skramstad Luis Anchondo Kevin Griffin Pam Green Nancy Mogren Allen Storer Mike Shanks Mark Takamiya Asst. Director, MSP Operations Manager, T2 Operations Asst. Manager, Maintenance Operations Coordinator/Planning T2 Operations Agent T2 Operations Agent T2 Operations Agent T2 Operations Agent T2 Operations Agent

Terminal 2 Operations Oversee the terminal building and MAC Common Use Resources Terminal 2 Operations is staffed 24/7/365 First point of contact for terminal users and provide initial response for facilities and maintenance issues Provide gate control, aircraft parking assignments, and track terminal usage for billing by MAC Finance for T2, E1, and B15 Coordinate with various MAC departments and terminal users to maintain the facility and keep it looking like new

Terminal 2 Highlights Operations and passengers have increased year over year 48 non-stop destinations out of T2 Sun Country will have 31-41 departures per day this winter Adding one new aircraft for a total of 26 (20 are B737-800) Sun Country now operating on eight gates (H1-H8) Two new routes this summer Austin (AUS) and Sonoma (STS) Two new routes this winter Tucson (TUS) and Aruba (AUA) Southwest will have approximately 24 departures per day this winter Southwest primarily operates on H10-H13 New B737 MAX 8 joining the fleet on October 1 st, retiring older B737-300 Additional seasonal service for March 2018 Daily flights to Las Vegas (LAS) Saturday flights to Tampa (TPA), Fort Myers (RSW), and Orlando (MCO) Icelandair is operated year round Condor is operating four flights per week

T2 Operations and Passengers January June 2017

T2 International Destinations Mexico Cabo San Lucas (SJD) Cancun (CUN) Cozumel (CZM) Huatulco (HUX) Ixtapa/Zihuatanejo (ZIH) Manzanillo (ZLO) Mazatlan (MZT) Puerto Vallarta (PVR) Caribbean Aruba (AUA) Montego Bay (MBJ) Punta Cana (PUJ) Saint Maarten (SXM) Saint Thomas (STT - Domestic) San Juan (SJU - Domestic) Costa Rica Liberia (LIR) Europe Reykjavik (KEF) Frankfurt (FRA) 8

T2 International Arrival Operations and Passengers Jan Jun 2017 Airline International Arrival Ops Jan June 2017 % Change From Jan - June 2016 International Arrival Pxs Jan June 2017 % Change From Jan - June 2016 23 64.3% 128 103.2% 1,032 2.6% Ad Hoc 5 66.6% Total 1,188 9.4% 4,496 61.2% 21,264 114.2% 123,316 3.0% 694 104.1% 149,770 12.8% 9

Projected 2018 Gate Plot Monday after Super Bowl

Terminal 2 Ad Hoc Operations/Charters Common use allows for easy access for charter operations ACM Air Charter Aerodynamics Air Transat Allegiant Air Ameristar Jet Atlas Air Calm Air Cayman Airways Miami Air MLW Aviation Omni Air Perimeter Aviation Sierra Pacific Swift Air Virgin Atlantic Volga-Dnepr World Atlantic Xtra Airways

T2 Construction CBIS (completed in Feb 2016) added 55,000 sqf, new outbound bag room, and 4,100 feet of inline conveyor Gate Expansion (completed in October 2016) added approximately 44,000 sqf, new restrooms, circulation atrium, nursing mothers room, soft seating, green roof, and several art installations Curbside was recently expanded MUFIDS, EVIDS, and Queue Management System (QMS) Project

T2 Common Use Maintenance Operations Oversee the janitorial and passenger boarding bridge maintenance contracts Point of contact for terminal users and provide initial and follow up response for facilities and maintenance issues Support BHS Back up gate control, aircraft parking assignments, and track terminal usage for Operations Coordinate with various MAC departments, contractors and terminal users to maintain the facility

MSP Airport Federal Inspection Services Facilities and International Passenger Processing

2016 Int l Arrival Passengers MSP: 1.09 million 3,000/ avg. daily T1 86.3% T2-13.7%

AUA

Terminal 1 Summer 2017 (Delta, KLM & Air France) 9:00 YXE Saskatoon, Canada 9:55 KEF Reykjavik 11:20 AMS Amsterdam (KLM) 12:25 AMS Amsterdam 12:30 CDG Charles de Gaulle, Paris 13:35 HND Haneda, Tokyo Japan 15:00 AMS Amsterdam 15:50 CDG Charles de Gaulle, Paris (Air France) 15:52 LHR London, Heathrow 17:18 AMS Amsterdam 18:30 YXE Saskatoon, Canada 14 cities in Mexico & Caribbean

International Highlights: Traveler s Assistance Volunteers 24 APC kiosks at T1 FIS and 10 kiosks at T2 FIS Mobile Passport Control (MPC) is operational at both terminals 3.3% usage 8 Global Entry kiosks at T1, 4 kiosks at T2 Enrollment Center at MSP Terminal 1 baggage claim level Available at most larger U.S. Airports Expanding to other countries (reciprocal agreements) 6.5% use at MSP CBP staffing and budget limitations continue to be a factor CBP Airport Terminal Design Standards (ATDS) Q3 2017 WIFI system expansion in FIS is complete Staff participation on ACI-NA Committees & Working Groups Facilitation Committee MPC Working Group APC Working Group ATDS Working Group

What s next? T2 Baggage Handling System (BHS) and Passenger Boarding Bridge RFP September 2017 M&O T2 airline/tenant space needs assessment ACI-NA International Air Service Issues Seminar Dec. 2017 Preparing for Super Bowl MSP Nice Celebration in February will be in new gate expansion area

Airline Operations/Int l Facilities Department Questions? Dan Foster 726-5309 dan.foster@mspmac.org Scott Skramstad 794-9154 scott.skramstad@mspmac.org Luis Anchondo 725-5980 luis.anchondo@mspmac.org