Fast Travel Now & What s next Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific
IATA 2016 Global Passenger Survey
I want everything to go smoothly on my day-of-travel I m willing to give more information in order to speed up checks I d rather be shopping than queueing at the airport Having Wi-Fi onboard would be so convenient
FAST TRAVEL Vision: By 2020 80% of Global passengers will be offered a complete suite of self-service options Global 92% 36% 57% 75% 58% 29% Asia-Pac 95% 33% 57% 70% 58% 15% FTE Asia IATA Workshop 4
What do check-in halls look like? FTE Asia IATA Workshop 5
What do check-in halls look like? FTE Asia IATA Workshop 6
No need for Check-in at all? Automated Check-in around the world
Automated Check-in Introducing autocheck results in more people using selfservice Industry standards for travel agent bookings ACKI indicator in scheduling mode ACKI SSR - Passenger opt-in and boarding pass delivery method (customer contact associated to the CTC SSR)
Tagging from home Electronic Bag Tag Home Printed Bag Tag FTE Asia IATA Workshop 9
Challenges found in implementation Regulation Culture Operation Education FTE Asia IATA Workshop 10
What s next? Knowing what passenger preferences and expectations are, drive significant transformative change in the end-to-end travel journey. FTE Asia IATA Workshop 11
White Papers 2016 2011 2012 2013 2014 2015 www.iata.org/stb FTE Asia IATA Workshop 12
IATA StB Program Snapshot 13
One Identity Where s my passport? Show your passport once for all at the beginning of the process Integrate biometric data recognition Integrate mobile passports FTE Asia IATA Workshop 14
Data sharing culture Go ahead, make Biometrics use of my data 85% would be happy to provide additional information to speed up process checks required by governments
Trials with biometrics ICN Airport Seoul (2011) - U-Airport in operation. Immigration and boarding with e-passport, facial and fingerprint biometrics. BA - LHR Terminal 5 (2014) using facial biometrics for security access and boarding. Alaska Airlines - Lounge Access (2015) SJO trial using fingerprint for security access & boarding KLM - Aruba (2015) Happy Flow Project Paris - ORY West (2015) trial using facial and fingerprint for immigration and boarding KEF Airport (2016) use of facial biometrics for airside access and boarding process. LH - MUC (2016) trial using facial and fingerprint biometrics for lounge access SIN T4 (~2017) Fast and seamless travel" Passenger Processing Biometric System for self-service clearance through departure touch-points using facial recognition FTE Asia IATA Workshop 16
Aruba Happy Flow FTE Asia IATA Workshop 17
Opportunities & Challenges FTE Asia IATA Workshop 18
Discuss 2017 Focus & Priorities Passenger Experience Management Group (PEMG) Meeting 27 th Feb 03 rd Mar Narita Airport, Japan FTE Asia IATA Workshop 19
Baggage Tracking Resolution 753
Track your bag from Data sharing culture bag-drop to the beach 61% would like to track their bag throughout the journey
Tracking is part of End to End Baggage Baggage Tracking Unique identification of baggage (GUID instead of 10digits license plate) XML baggage messaging Data sharing between baggage handling parties (beyond messaging) Automated back office processes (e.g. IATA prorate portal) New Baggage StB Vision FTE Asia IATA Workshop 22
Member obligations Demonstrate delivery of baggage when custody changes (Custody change = a change between two parties of the baggage process, e.g. ground handler acting on behalf of an airline and the airport) Demonstrate acquisition of baggage when custody changes Provide an inventory of bags upon departure of a flight Be capable of exchanging data of the above events with other airlines when needed FTE Asia IATA Workshop 23
The minimum set of recording Acquisition of the bag from the passenger by the member or its agent Delivery of the bag on to the aircraft Delivery and acquisition of the bag between members or their agents when custody changes between carriers Delivery of the bag to the passenger FTE Asia IATA Workshop 24
Scanning technologies FTE Asia IATA Workshop 25
RFID use example Delta FTE Asia IATA Workshop 26
Benefits Prevent and reduce mishandling by determining custody of every bag during different phases of baggage chain; Increase passenger satisfaction (as mishandling is reduced); Reduce the possibility of baggage fraud (by tracking on Arrivals); Speed up reconciliation and flight readiness for departing flights; Provide evidence for baggage prorates process; Help measuring compliance with Service Level Agreements. FTE Asia IATA Workshop 27
Implementation guide FTE Asia IATA Workshop 28
What to do next Gap analysis based on the implementation guide Diagnose gaps and prioritize issues Coordinate plans and strategies through AOC Engage airport FTE Asia IATA Workshop 29
Baggage Working Group When: 8 9 November Where: Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong Registration: Please contact IATA country office or Younkyung Kim at kimy@iata.org FTE Asia IATA Workshop 30
Thank you Youn Kim kimy@iata.org