Tourism Statistics Annual Report

Tourism Statistics 2012 Annual Report Research and Development Department, June 2012

Table of Contents PREFACE... 3 THE WORLD TOURISM SCENE... 3 THIS REPORT... 3 INTERNATIONAL ARRIVAL STATISTICS... 4 INTRODUCTION... 4 PROFILE OF VISITORS... 4 MODE OF TRANSPORT AND PURPOSE OF VISIT TO LESOTHO?... 8 LENGTH OF STAY IN LESOTHO... 9 ACCOMMODATION STATISTICS... 11 INTRODUCTION... 11 SUPPLY OF ACCOMMODATION... 11 DEMAND FOR ACCOMMODATION... 14 CONCLUSION AND RECOMMENDATIONS... 19 DEFINITIONS OF TERMS... 20 ANNEXES... 21 ARRIVAL STATISTICAL TABLES, 2012... 21 ACCOMMODATION STATISTICAL TABLES 2012... 25 Tourism Statistics Annual Report 2012 Page 2

Preface The World Tourism Scene According to the latest UNWTO World Tourism Barometer, international arrivals grew by 4 percent in 2012, reaching the remarkable 1,035 million arrivals. This increase in arrivals posted an increase of 4 percent in receipts to the value of US$ 1,075 billion. This Report This report is a regular publication of the Lesotho Tourism Development Corporation that aims to provide an overview of the tourism performance in Lesotho. This year the statistics on tourism in Lesotho are presented in a single document. The reason for this is mainly to bring to the attention of users the linkage between the different types of tourism information. Specifically the report presents two elements of tourism statistics; the analysis of 2012 international visitor arrival to Lesotho as well as the analysis of the performance of the accommodation sector during the same period. Tourism Statistics Annual Report 2012 Page 3

International Arrival Statistics Introduction The analysis of International visitor arrivals to Lesotho includes; total number of arrivals to Lesotho in a year and month, purpose of visit, mode of transport to Lesotho, how long visitors stay and country of residence. The data presented in this report was gathered from 10 ports of entry namely, Caledon spoort, Moshoeshoe I International Airport, Vanroyeen s Gate, Maputsoe Bridge, Sani Pass Border Post, Peka Bridge, Tele Bridge, Makhaleng Bridge, Qacha s Nek Bridge and Maseru Bridge. Profile of Visitors From which regions were visitors? In 2012, it was encouraging to observe the growth of international arrivals to Lesotho by 6.14 percent to 422,597 as compared to 398,149, recorded in the previous year. Africa maintained its position of being the leader in international arrivals to Lesotho, hitting as high as 95.54 percent of total arrivals to Lesotho. Europe maintained the second position though it was 0.20 points less as compared to the previous year (3.20 and 3.00 percent of total arrivals in 2011 and 2012 respectively). America and Asia managed to register only 0.72 and 0.70 percent respectively. Figure 2 shows that, arrivals from Asia increased remarkably by 12.26 percent followed by those from Africa with 6.39 percent. On the contrary, those from America and Europe decreased by 3.81 and 0.62 percent respectively. Africa remained a strong visitor source market because of South Africa which was still the largest contributor of arrivals to Lesotho recording 97.67 percent of total arrivals from Africa. In America United States was the major contributor with 72.64 percent of arrivals from America while from Europe Germany was the largest contributor with 29.56 percent of arrivals from that region. The picture from the Asians shows that, China registered highest with 33.32 percent of arrivals from the Asian region. Tourism Statistics Annual Report 2012 Page 4

Distribution of Visitors by Years and Months Figure 3 shows that, since 2006 arrivals to Lesotho assumed a wavering trend with troughs between 2006 and 2009 as well as 2010 and 2012. The reason for the first trough was the economic down turn that was experienced in those years, while the second one was the result of the 2010 FIFA World Cup tournament that was hosted in South Africa. On the other hand, arrivals to Lesotho decreased in 2011 because of the heavy snow that was seen in that year, which inhibited access to most of the popular attractions as well as undertaking of some touristic activities that may not be suitable during the snow season (e.g pony trekking, 4x4 trekking and mountaineering). With regards to the increase in 2012 arrivals, it is important to note that, this resulted from a combination of increased marketing efforts and the extension of data collection to Qacha s Nek Bridge. Tourism Statistics Annual Report 2012 Page 5

Figure 4 below illustrates the seasonality of arrivals to Lesotho over the years. It shows that for all the years, Lesotho normally begins the year with a low season in arrivals while the peak hits in April followed by troughs in May. Thereafter the arrivals normally increase, reaching a peak in July and August followed by another trough in September to October then with peaks again in December. The reason for this pattern is that, Easter Holidays fall in April so more visitors come in, in July a lot of people come for skiing and to experience the magnificent scenery of the mountains covered in the snow blanket while December is a festive season month therefore Lesotho welcomes more visitors during that time. Distribution of Visitors by Age and Sex Figure 5 below presents analysis by Age and Sex, which indicates that, age wise, the majority of visitors were in between 25 and 44 years accounting for 54.57 percent of total male and 46.22 percent of total female visitors. The second largest age group was 45 to 64 accounting for 23.94 percent of male visitors and 24.13 percent of female visitors. The age group that recorded the smallest proportions of visitors was age group 65 years and above with 3.65 percent of male and 4.56 percent of total female visitors. Overall, female visitors constituted slightly more than half of male visitors (35.31 percent females compared with 64.40 percent males). Tourism Statistics Annual Report 2012 Page 6

Where did Visitors to Lesotho come from? This section presents analysis of arrivals by country of residence. Table 1 below illustrates that, South Africa represented the largest share (93.31 percent) of arrivals to Lesotho when compared to other countries. The arrivals from most of the countries increased in 2012. However, some declines were observed from major source Markets. Table 1: Arrivals by Country of Residence, % of Total and % Change Country 2011 2012 % of 2012 % Change Botswana 1,419 1,752 0.41 23.47 Malawi 295 309 0.07 4.75 South Africa 371,867 394,336 93.31 6.04 Swaziland 875 1,071 0.25 22.40 Zambia 570 662 0.16 1.014 Zimbabwe 2,619 3,551 0.84 35.59 Other Africa 1,862 2,082 0.47 11.82 Canada 502 718 0.17 43.03 United States 2,578 2,222 0.53 13.81 Other America 100 119 0.03 19.00 Holland/Netherlands 2,890 3,594 0.85 24.36 Germany 3,927 3,746 0.89 4.61 United Kingdom 2,585 1,811 0.43 29.94 Other Europe 3,349 3,521 0.83 5.14 China 724 998 0.24 37.85 India 261 212 0.05 18.77 Taiwan 136 161 0.04 18.38 Other Asia 1,547 1,624 0.38 4.98 Middle East 13 13 0.00 0.00 No Response 30 95 0.02 216.67 Total 398,149 422,597 100.00 6.14 Tourism Statistics Annual Report 2012 Page 7

United States declined by 13.81 percent, Germany by 4.61 percent and United Kingdom by 29.94 percent. Despite the observed declines in arrivals from other major source markets, Germany, South Africa, Botswana, Zimbabwe United States United Kingdom and Holland/Netherlands retained their positions of being among the top ten source markets for arrivals to Lesotho. One of the reasons for the observed pattern could be the fact that Lesotho is land-locked by South Africa so South Africans often travel to this country for business purposes. Some of the South Africans who visit Lesotho were initially Basotho and they come to Lesotho to visit friends and relatives. Mode of Transport and Purpose of Visit to Lesotho How did visitors get here and why were they here? In order to have a transport system that is convenient to the visitors, we need to have information on mode of transport preferred by visitors. Table 2 shows that, Moshoeshoe I International Airport, the only air access point to Lesotho, handled only 2.50 percent of total visitors to Lesotho in 2012. The remaining 97.50 percent used road transport to get to Lesotho during the year under review. This can be attributed to the fact that the majority of visitors came from South Africa which is easily reachable (since other visitors can use public transport) and cheaper by road. Further analysis from the same table by Purpose of visit illustrates that, more than half (56.44 percent) of visitors came for Other purposes which could probably include those who came to visit friends and relatives. A notable share of 30.84 percent came for holiday while 11.70 percent came for Business. The table further shows that, among those who came by air, Business visitors were dominant with 53.96 percent while among those who used road transport, Visitors who came for Other purposes were dominant with 57.03 percent. Table 2: Percentage Distribution of Arrivals by Mode of Transport and Purpose of Visit Purpose Air Road % of Total Business 53.96 10.62 11.70 Employment 1.10 0.41 0.43 Holiday 11.21 31.34 30.84 Returning Resident 0.25 0.32 0.32 School 0.21 0.13 0.13 Other 33.20 57.03 56.44 Not Stated 0.08 0.14 0.14 % of Total 2.50 97.50 100.00 The momentum pattern of visitors to Lesotho has undergone significant changes, including the fluctuation of the visitors numbers over the years. Likewise, figure 6 illustrates that, the proportion of holiday visitors has continuously declined over the years since 2008 to 2011 and then slightly increased by 1.46 percent from 29.38 in 2011 to 30.84 in 2012. On the contrary, visitors who stated Other as their purpose of visit have been continuously increasing over the same period. It is a noteworthy fact that, these (Other) could include visitors coming to visit friends and relatives as it has been indicated earlier in the report that, the data collection tool does not make provision for such a category to be clearly distinguished. Tourism Statistics Annual Report 2012 Page 8

Length of Stay in Lesotho How long did visitors stay in Lesotho? Longer stay, which may later translate to increased occupancy rates and revenue, may be encouraged through the development of appropriate tourism facilities and activities throughout the country. This therefore calls for compilation and analysis of information on Length of Stay. It should be noted that the analysis on Length of Stay presented in this report is based on intended not actual Length of Stay. Figure 7 shows the percentage distribution of visitors by number of intended stay nights during 2012. It shows that, the majority of visitors did not intend to spend a night in Lesotho (25.08 percent), while a considerable proportion (21.44 percent) of visitors intended to stay 1 to 3 nights. Further significant proportions of 16.71, 16.34 and 12.96 percent intended to stay 4 to 7, 29 to 56 and 8 to 14 nights respectively. Further analysis of average intended length of stay by purpose of visit shows that, the average intended length of stay for all visitors was 10 nights representing an increase of 1 night as compared to 2011. Scholars and workers registered the highest average intended lengths of stay of 13 and 12 nights respectively. The number of intended nights by Business visitors remained lowest and constant at 6 nights as compared to 2011. Holiday makers and those who came for other purposes intended to stay for an average of 10 nights. Table 3: Visitor Nights by Purpose of Visit Purpose Visitor Nights % of Total Business 296,748 7.02 Employment 21,660 0.51 Holiday 1,303,360 30.84 Returning Resident 10,896 0.26 School 7,163 0.17 Other 2,385,070 56.44 Not Stated 5,780 0.14 All Visitors 4,225,970 Table 3 above shows the number of visitor nights by purpose of visit. The total number of nights spent by 422,597 visitors who came to Lesotho in 2012 is estimated to 4,225,970. This represents an increase of 17.93 percent as compared to 3,583,441 tourist nights

that was recorded in 2011. More than half (56.44) of total visitor nights were stayed by those who came for other purposes while 30.84 percent was stayed by Holiday makers. Peculiar to the analysis is the fact that, scholars and workers had the highest average length of stay but their nights were lower. This was due to the fact that, though they stayed longer but they are few in numbers. In simple terms this means that, few visitors who stay longer may not make up more nights as compared to more visitors who on average, stay for shorter nights. Tourism Statistics Annual Report 2012 Page 10

Accommodation Statistics Introduction domestic visitors use a variety of accommodation while they travel. These include hotels, lodges, guest houses, bed & breakfast, hostels, farmers training centers and backpackers. This report presents the analysis of information collected from all accommodation establishments in Lesotho who were able to submit their monthly statistical returns. The analysis therefore will cover the This section provides an overview of the accommodation sector in Lesotho. International and accommodation capacity, occupancy, revenue and employment in the accommodation sector. Supply of Accommodation How big was the accommodation sector? In 2012, there were 154 accommodation establishments in Lesotho, an increase of 9 establishments (or 6 percent) from 145 in 2011. The average capacity in available rooms increased from 2,756 to 3018 between 2011 and 2012, representing 9.51 percent growth in room capacity. The supply of accommodation rooms by type is presented in figure 9. The figure shows that, B&B and Guest Houses accounted for the largest share (57.14 percent) of the total room capacity in 2012, followed by Lodges with 16.23 percent, Other types (13.64 percent) and Hotels with 13.00 percent. Other includes rooms in backpackers, hostels, FTCs and homestays What was the spread of accommodation establishments by capacity? Figure 10 illustrates the percentage distribution of establishments by number of rooms. According to the figure, the majority (35.06 percent) of establishments had between 10 19 rooms, followed by those with 5 9 rooms accounting for 29.22 percent, 1 4 rooms with 16.88 percent, 20 29 rooms with 14.29 percent and 30 39 rooms with 8.44 percent. Tourism Statistics Annual Report 2012 Page 11

How many people were employed in the accommodation sector? In 2012, there were 2,678 employees in the accommodation sector. This number reflect an increase of 399 employees when compared to 2011. Figure 11 above shows that, slightly more than half (56.27 percent) were females while the remaining 43.73 percent were males. It further shows that, all types of establishments employed more females than males (in all categories females constitute more than 50 percent). Further analysis shown in figure 12 illustrates that, of the total employees in the sector, the majority were employed in hotels, accounting for 41.71 percent as compared to 28.42, 24.23 and 5.65 percent of employees in B&B/Guest Houses, Lodges and Other types respectively. Tourism Statistics Annual Report 2012 Page 12

Skills In order for the tourism sector to improve, there is a need to provide appropriate training and development to employees in the accommodation as one of the sub-sectors in the realm of tourism. Figure 13 shows the distribution of skilled and unskilled employees in all accommodation facilities in Lesotho. It shows that slightly more than half (55.30 percent) of the total employess in the accommodation sub-sector were unskilled while 44.70 percent wre skilled. Further analysis from the same figure shows that, among the skilled employees, a greater proportion of 42.27 percent was employed in hotels followed by those emplyed in B&B/Guest Houses with 23.89 percent, then by those employed in Other types of accommodation with 18.38 percent and lastly by those engaged inlodges with 15.46 percent. Similarly, among the unskilled employees, the majority were employed in hotels, accounting for 41.26 percent, followed by those employed in B&B/Guest Houses with 32.07 percent while still on the unskilled category, lodges and other types of accommodation swaped positions with 19.99 and 6.68 percent respectively. Tourism Statistics Annual Report 2012 Page 13

Demand for Accommodation Guest Nights spent in 2012 Guest nights is an important yardstick in measuring the use of accommodation facilities. The total number of guest nights recorded in 2012 was 411,233. This means in 2012, 411,233 guests were received in accommodation facilities in Lesotho. Of that number, domestic guest nights accounted for 62.18 percent while 37.82 percent were international guest nights. This is due to the fact that, the main purchaser of accommodation in Lesotho is the Government because of a number of workshops that are held by different Ministries. Furthermore, this feature also coincides with the fact that, the majority of visitors to Lesotho came from South Africa, therefore most of them could have stayed with friends and relatives during their Earlier in the report, the analysis of arrival statistics indicates that there were 4,225,970 international visitor nights in 2012. When comparing this figure with foreign guest nights, it can be assumed that, only 3.68 percent of the nights were spent in accommodation facilities. visit. Market Share of Guest Nights by Accommodation Type In 2012, hotels hosted the largets share of guest nights at 44.90 percent of total guest nights, followed by B&B/Guest Houses with 29.97 percent, Lodges (19.60 percent) and Other types with only 5.54 percent (figure 14). Comparing the guests nights by type of for the largest share (51.05 percent) of domestic guests while lodges hosted the largest share (35.06 percent) of International guest nights. This was mainly because hotels have larger conference facilities than lodges, hence government workshops for domestic/locals guest, the figure further shows that, hotels accounted were mostly held at hotels. Tourism Statistics Annual Report 2012 Page 14

The Seasonal pattern in the Accommodation Sector According to the analysis illustrated in figure 15, the period of higher demand for accommodation was from February to April, June to August and November for either domestic or international guests. Higher domestic guest nights were observed between February and April and in November with the highest peak in November. This feature could be attributed to fact that, November is the month that most Ministries and government institutions start the budgeting process so a series of workshops and meetings are held in hotels until February when the budgets are finalised. On the other hand, the international guest nights were high in July to August. This was because of the snow season that was experienced in those months therefore more foreign visitors came to stay in Lesotho to experience and witness the magnificent scenery (of the mountains covered by the snow blanket) that Basotho proudly own during those months. Another reason for this observation could be because in the northern hemisphere, it is summer season during those months therefore, people from those places are likely to travel. The demand for Accommodation across the Districts Figure 16 presents the distribution of guest nights by Districts. In 2012, Maseru had the highest numbers of guest nights with 59.32 percent for International, 37.68 percent for Domestic and 45.87 percent for the overall, reflecting its larger capacity. Leribe followed with less than 20 percent for all the categories. Tourism Statistics Annual Report 2012 Page 15

Occupancy Table 4 below shows the distribution of bed Occupancies by type of establishment and district. It illustrates that, Leribe had the highest bed occupancy of 26.89 percent followed by Mafeteng with 23.57 percent, Botha-Bothe with 22.85 percent then by Maseru and Qacha s Nek with 20.94 and 20.93 percent respectively. The remaining districts recorded bed occupancy rates of below 20 percent with Quthing registering as low as 9.94 percent. In 2012, the overall bed occupancy rate increased by 0.95 percentage points (from 19.10 percent to 20.05 percent) as compared to 2011. Analysis by type of establishment from the same table shows that hotels recorded the highest bed occupancy at 24.74 percent followed by lodges with 19.61 percent, B&B/Guest houses at 18.62 percent and Other types with 10.33 percent. Table 4: Bed Occupancy Rates by Type of Establishment and District Type of Accommodation B&B/Guest District House Hotel Lodge Other Total Berea 11.16 15.10 0.00 0.00 14.33 Botha Bothe 6.55 13.60 29.69 8.61 22.85 Leribe 20.38 30.98 41.24 6.15 26.89 Mafeteng 14.26 36.77 27.18 3.06 23.57 Maseru 23.77 29.39 11.24 10.35 20.94 Mohale's Hoek 7.06 15.72 22.16 17.88 15.72 Mokhotlong 14.27 19.56 32.77 12.39 18.15 Qacha's Nek 23.07 25.25 16.59 11.87 20.93 Quthing 14.14 11.52 7.26 2.50 9.94 Thaba Tseka 12.31 17.76 14.24 16.24 14.16 Lesotho 18.62 24.74 19.61 10.33 20.05 Analysis of bed occupancy by months is presented in figure 17 below. The figure depicts that in 2012, the high season for use of beds in accommodation establishments was in November with the bed occupancy rate of 24.35. Other peaks were observed in July (21.71 percent) to August (21.72 percent) and February (20.96 percent). Tourism Statistics Annual Report 2012 Page 16

Revenue Table 5 illustrates the distribution of revenue accrued from all accommodation establishments by their type and districts. Maseru accounted for the largest share of 45.83 percent (M 276,125,919.00) of the total revenue. Botha-Bothe followed with 23.15 percent and Leribe with 15.12 percent. Revenue accrued from other districts accounted for less than 5.00 percent of the total revenue. The table further shows that, a greater proportion (41.51 percent) of revenue was accrued from hotels followed by lodges (31.71 percent), B&B/Guest Houses (26.17 percent) and Other types (0.61 percent). Table 6: Distribution of Revenue Accrued from Accommodation Sector by type of Accommodation and District Type of Accommodation District B&B/Guest House Hotel Lodge Others Total % of Total Berea 1,151,516 20,218,089 0 0 21,369,605 3.55 Botha Bothe 796,340 3,124,225 135,527,968 31,778 139,480,310 23.15 Leribe 7,941,789 81,631,905 1,212,557 309,215 91,095,465 15.12 Mafeteng 2,533,043 8,065,546 4,382,637 45,655 15,026,882 2.49 Maseru 129,940,101 99,314,706 44,957,668 1,913,444 276,125,919 45.83 Mohales Hoek 243,355 16,169,059 374,580 607,362 17,394,356 2.89 Mokhotlong 3,495,541 15,285,805 1,949,692 197,584 20,928,622 3.47 Qachas Nek 5,344,333 2,118,319 512,730 319,638 8,295,021 1.38 Quthing 3,964,724 2,311,120 211,720 141,979 6,629,543 1.10 Thaba Tseka 2,265,671 1,877,130 1,897,304 116,133 6,156,237 1.02 Total 157,676,413 250,115,902 191,026,856 3,682,788 602,501,959 % of Total 26.17 41.51 31.71 0.61 **Revenue in Million Maluti Tourism Statistics Annual Report 2012 Page 17

How is the share of revenue by the type of Guests? Figure 18 shows the analysis of revenue accrued from accommodation establishments by type of guests. Residents (Locals) accounted for the largest share (81.69 percent) of revenue accrued as compared to Non-Residents (18.31 percent). How is the share of revenue by type of services sold? Accommodation establishments sell a variety of services other that accommodation itself. These services include laundry services, sales of food and beverages, conference facilities services, camping facilities and touristic and sporting activities. Figure 19 presents the distribution of revenue accrued across the services sold by type of guests. It shows that, across all the types of services sold, residents accounted for the largest shares. Out of the total revenue from accommodation residents accounted for 77.92 percent while Non-residents made up 22.08 percent. As for revenue accrued from food and beverages, 88.54 percent was accrued from residents and the remaining 11.46 percent was accrued from Non-residents. Among other services, residents accounted for 58.76 percent and Non-residents made up 41.24 percent. Analysis of the total revenue from the same figure shows that, 55.65 percent of the total revenue was accrued from accommodation while 41.20 percent was from food and beverages and as little as 3.16 percent was accrued from other services. Tourism Statistics Annual Report 2012 Page 18

Conclusion and Recommendations Lesotho has the potential to welcome even more visitors. Even more interesting is the fact that since 2008, the statistics have been perpetually increasing with a peak observed in 2010 because of the World Cup Soccer Tournament and a slight decrease in 2011. The tourism sector in general should therefore be planned in a broad, multi-sectoral manner that focuses on economic and social aspects, infrastructure and tourism product development as well as touristic activities to attract more visitors. In this way, tourism in Lesotho would be more vibrant and visitors could stay longer in the country thereby translate to more tourism receipts. This would not only benefit the tourism sector but other sectors as well. The Corporation therefore needs to foster and strengthen working relations with other institutions including those that are outside the tourism sector to facilitate infrastructural development and enhance training. The tool that is used for collection of arrivals statistics should be revised to allow proper classification of visitors in terms of their purposes of visit and length of stay so as to precisely measure these variables. This will help in the proper planning and assessment of the sector s development. With the collection tool that is currently being used, visitors are not able to clearly indicate their purpose of visit unless they are assisted by border officials, which may be very time consuming for visitors. Similarly, in terms of the length of stay; the information that is currently being collected is based on intended length of stay not the actual length of stay. Grading of accommodation establishments which is in progress will be very beneficial as proper classification of establishments can be done during the analysis. This will enable us to easily compare our research results with other countries so as to see how Lesotho s accommodation sector fairs with the international world. Tourism Statistics Annual Report 2012 Page 19

Definitions of Terms International Visitor: refers to any person who, travels to a country other than that in which he/she has his/her usual residence, for a period not more than 12 months and whose main purpose of visit is other than the activity remunerated from within the country visited. Overnight Visitor: is an international visitor who, stays at least one night in a collective or private accommodation in the country visited Same Day Visitor: an international visitor, who does not spend a night in a collective or private accommodation in the country visited Tourist Arrivals: Every single visit (or entry) of a visitor to a country either in the course of the same trip or in the course of different trips is counted as an arrival. Guest Night: The number of nights spent by guests at an accommodation establishment. Tourist Nights: Number of nights spent by overnight visitors to Lesotho in a specified time. Bed Occupancy: The number of times a bed in an accommodation establishment is used as compared to the number of bed spaces available in the specified time. Tourism Statistics Annual Report 2012 Page 20

ANNEXES Arrival Statistical Tables, 2012 2012 Arrivals compared with 2011 Arrivals Jan Dec 2012 compared with Jan Dec 2011 Country 2011 2012 Difference % AFRICA 379,507 403,763 24,256 6.39 Botswana 1,419 1,752 333 23.47 Malawi 295 309 14 4.75 South Africa 371,867 394,336 22,469 6.04 Swaziland 875 1,071 196 22.40 Zambia 570 662 92 16.14 Zimbabwe 2,619 3,551 932 35.59 Other Africa 1,862 2,082 220 11.82 AMERICA 3,180 3,059 121 3.81 Canada 502 718 216 43.03 United States 2,578 2,222 356 13.81 Other America 100 119 19 19.00 EUROPE 12,751 12,672 79 0.62 Holland/Netherlands 2,890 3,594 704 24.36 Germany 3,927 3,746 181 4.61 United Kingdom 2,585 1,811 774 29.94 Other Europe 3,349 3,521 172 5.14 ASIA 2,668 2,995 327 12.26 China 724 998 274 37.85 India 261 212 49 18.77 Taiwan 136 161 25 18.38 Other Asia 1,547 1,624 77 4.98 MIDDLE EAST 13 13 0 0.00 No Response 30 95 65 216.67 TOTAL 398,149 422,597 24,448 6.14 Purpose Arrivals by Purpose of Visit and Length of Stay, January December 2012 Day Visitor Length Of Stay 1 3 4 7 8 14 15 28 29 56 57 91 92+ No Response Business 20,385 12,603 7,331 3,568 744 3,182 76 55 1,514 49,458 Employment 401 365 247 272 55 329 12 9 115 1,805 Holiday 30,015 25,571 24,925 18,416 3,378 23,471 109 82 4,369 130,336 Returning 447 287 160 177 22 175 0 2 92 1,362 School 132 87 88 58 14 110 3 6 53 551 Others 54,466 51,541 37,764 32,195 5,179 41,686 208 159 15,309 238,507 No response 122 137 97 83 14 99 1 0 25 578 Total 105,968 90,591 70,612 54,769 9,406 69,052 409 313 21,477 422,597 Total Tourism Statistics Annual Report 2012 Page 21

Purpose Arrivals by Purpose of Visit and Age, January December 2012 Age 00 14 15 24 25 44 45 64 65+ No Response Total Business 563 4,825 28,181 14,021 1,573 295 49,458 Employment 26 224 1,139 346 57 13 1,805 Holiday 9,579 19,763 62,151 30,342 6,065 2,436 130,336 Returning 62 214 674 342 57 13 1,362 School 104 202 127 45 12 61 551 Others 11,971 31,871 125,499 56,293 9,034 3,839 238,507 No Response 31 62 300 155 20 10 578 Total 22,336 57,161 218,071 101,544 16,818 6,667 422,597 Arrivals by Country of Residence and Purpose of Visit, January December 2012 Purpose Of Visit No Business Employment Holiday Returning School Others Country Response Total Africa 47,453 1,697 117,506 1,328 523 234,693 563 403,763 Botswana 313 14 617 5 8 793 2 1,752 Malawi 57 1 58 1 2 189 1 309 South Africa 45,821 1,597 114,544 1,304 490 230,024 556 394,336 Swaziland 156 3 476 2 3 431 0 1,071 Zambia 167 10 166 0 3 316 0 662 Zimbabwe 437 53 1,160 6 10 1,881 4 3,551 Other Africa 502 19 485 10 7 1,059 0 2,082 America 581 27 1,598 13 15 821 4 3,059 Canada 53 3 393 2 0 266 1 718 United States 513 23 1,156 11 14 502 3 2,222 Other America 15 1 49 0 1 53 0 119 Europe 791 29 10,024 10 10 1,800 8 12,672 Holland/Netherlands 72 3 3,195 0 1 321 2 3,594 Germany 91 5 3,200 1 0 446 3 3,746 United Kingdom 261 10 1,099 3 5 433 0 1,811 Other Europe 367 11 2,530 6 4 600 3 3,521 Asia 613 44 1,185 6 3 1,141 3 2,995 China 233 22 115 1 1 625 1 998 India 70 10 58 0 0 74 0 212 Taiwan 74 0 41 0 0 46 0 161 Other Asia 236 12 971 5 2 396 2 1,624 Middle East 4 0 6 0 0 3 0 13 No Response 16 8 17 5 0 49 0 95 Total 49,458 1,805 130,336 1,362 551 238,507 578 422,597 Tourism Statistics Annual Report 2012 Page 22

Arrivals by Country of Residence and Length of Stay, January December 2012 Country Day Visitor 1 3 4 7 8 14 Length Of Stay 15 29 56 57 91 28 92+ No Response Africa 1,222 182,906 68,270 53,605 8,934 68,214 300 256 20,056 403,763 Botswana 3 493 664 257 63 180 9 1 82 1,752 Malawi 11 92 56 30 10 73 2 0 35 309 South Africa 1,165 179,991 66,130 52,498 8,587 66,047 261 246 19,411 394,336 Swaziland 2 431 362 109 27 87 0 0 53 1,071 Zambia 9 261 134 68 18 101 1 0 70 662 Zimbabwe 8 1,007 438 386 133 1,381 19 7 172 3,551 Other Africa 24 631 486 257 96 345 8 2 233 2,082 America 20 1,479 580 356 158 269 17 9 171 3,059 Canada 2 452 131 60 15 36 1 2 19 718 United States 16 966 429 287 140 226 13 7 138 2,222 Other America 2 61 20 9 3 7 3 0 14 119 Europe 31 9,634 1,438 594 225 334 34 19 363 12,672 Holland/Netherlands 1 3,008 340 70 67 60 6 4 38 3,594 Germany 13 3,187 243 109 25 51 5 1 112 3,746 United Kingdom 2 1,077 301 193 64 102 7 8 57 1,811 Other Europe 15 2,362 554 222 69 121 16 6 156 3,521 Asia 117 1,105 309 200 86 213 57 29 879 2,995 China 98 81 44 40 17 49 31 9 629 998 India 2 80 19 10 9 24 7 3 58 212 Taiwan 1 41 14 15 16 38 11 1 24 161 Other Asia 16 903 232 135 44 102 8 16 168 1,624 Middle East 0 4 4 0 0 2 1 0 2 13 No Response 9 32 11 14 3 20 0 0 6 95 Total 1,399 195,160 70,612 54,769 9,406 69,052 409 313 21,477 422,597 Arrivals by Purpose of Visit and Port of Entry, January December 2012 Purpose Port Of Entry Caledon Makhaleng Maputsoe Maseru Airport Peka Qacha Sani Tele Vanrooy Total Business 6,430 93 6,642 26,666 5,703 458 230 112 443 2,681 49,458 Employment 361 2 306 816 116 3 25 4 40 132 1,805 Holiday 41,193 1,199 20,888 41,930 1,178 2,399 2,572 8,978 2,326 7,673 130,336 Returning 345 2 395 448 27 11 12 0 23 99 1,362 School 111 8 200 148 23 3 13 1 24 20 551 Others 23,260 752 87,068 87,300 3,506 1,709 4,135 780 7,791 22,206 238,507 No Response 67 2 200 224 8 5 6 7 21 38 578 Total 71,767 2,058 115,699 157,532 10,561 4,588 6,993 9,882 10,668 32,849 422,597 Total Tourism Statistics Annual Report 2012 Page 23

Arrivals by Year and Month, 2006-2012 Month 2006 2007 2008 2009 2010 2011 2012 January 26,239 24,587 19,851 23,988 26,146 31,197 28,182 February 23,923 22,289 23,696 21,053 26,039 24,774 27,948 March 29,949 26,608 25,656 21,048 29,760 28,544 32,696 April 37,486 27,864 20,954 29,658 31,329 38,604 39,452 May 22,856 20,458 19,487 18,908 26,645 28,678 27,568 June 27,608 25,754 21,335 23,017 36,508 29,878 30,466 July 30,995 25,394 22,979 31,901 40,252 35,524 36,364 August 32,156 27,959 22,547 32,000 34,659 32,771 39,660 September 30,239 25,126 20,708 29,413 30,161 30,369 27,989 October 26,055 20,770 22,539 32,154 37,045 33,608 26,759 November 26,490 22,715 21,937 30,132 38,939 30,887 35,828 December 42,917 30,826 51,384 50,471 68,387 53,315 69,685 January December 356,913 300,350 293,073 343,743 425,870 398,149 422,597 Tourism Statistics Annual Report 2012 Page 24

Accommodation Statistical Tables 2012 Revenue by Type of Service Sold and District Total Revenue District Accommodation Food Other Services Total Berea 13,700,439 7,172,627 524,658 21,397,724 Butha Buthe 119,111,522 20,276,126 187,520 139,575,169 Leribe 28,680,813 40,665,654 550,428 69,896,894 Mafeteng 6,414,882 7,803,320 808,980 15,027,182 Maseru 138,316,125 142,817,695 15,679,876 296,813,696 Mohales Hoek 9,372,834 7,219,985 801,537 17,394,356 Mokhotlong 6,433,708 14,480,677 138,102 21,052,487 Qachas Nek 5,401,460 2,943,055 63,956 8,408,471 Quthing 3,701,812 2,824,087 106,975 6,632,874 Thaba Tseka 4,137,978 2,006,012 159,117 6,303,107 Total 335,271,573 248,209,237 19,021,149 602,501,958 Revenue from Non Residents District Accommodation Food Other Services Total Berea 1,377,265 962,119 64,964 2,404,347 Butha Buthe 3,748,646 927,488 33,447 4,709,581 Leribe 3,578,152 6,433,901 20,988 10,033,041 Mafeteng 2,823,984 1,716,714 412,262 4,952,960 Maseru 59,651,583 15,757,015 6,971,516 82,380,114 Mohales Hoek 1,016,144 726,518 244,150 1,986,812 Mokhotlong 1,074,922 1,717,632 18,650 2,811,204 Qachas Nek 254,660 67,121 11,460 333,241 Quthing 146,604 35,311 4,740 186,655 Thaba Tseka 349,295 94,847 62,940 507,082 Total 74,021,255 28,438,665 7,845,117 110,305,038 Tourism Statistics Annual Report 2012 Page 25

Revenue from Accommodation by Type of Establishment and District Revenue from Accommodation of Residents District B&B/Guest House Hotel Lodge Others Total Berea 506,152.00 11,817,022.52 0 0 12,323,174.52 Butha Buthe 461,670.00 1,026,624.62 113,869,001.51 5,580.00 115,362,876.13 Leribe 6,574,508.30 18,225,365.00 222,520.18 80,266.70 25,102,660.18 Mafeteng 1,058,396.00 2,517,382.30 0 15,120.00 3,590,898.30 Maseru 6,453,988.79 67,575,677.56 3,657,411.91 977,464.00 78,664,542.26 Mohales Hoek 138,140.00 7,459,088.00 173,250.00 586,212.00 8,356,690.00 Mokhotlong 1,745,380.00 2,004,338.80 1,495,956.74 113,110.00 5,358,785.54 Qachas Nek 3,345,989.00 1,368,147.05 273,905.00 158,758.60 5,146,799.65 Quthing 2,269,210.28 1,038,457.59 156,940.00 90,600.00 3,555,207.87 Thaba Tseka 1,174,136.00 1,146,910.00 1,371,547.00 96,090.00 3,788,683.00 Total 23,727,570.37 114,179,013.44 121,220,532.34 2,123,201.30 261,250,317.45 Revenue from Accommodation of Non Residents District B&B/Guest House Hotel Lodge Others Total Berea 83,300.00 1,293,964.91 0 0 1,377,264.91 Butha Buthe 116,025.00 59,095.88 3,570,875.00 2,650.00 3,748,645.88 Leribe 351,638.00 2,736,130.00 478,778.42 11,606.00 3,578,152.42 Mafeteng 193,970.00 303,652.00 2,326,361.75 0 2,823,983.75 Maseru 10,170,398.67 20,982,704.74 28,406,559.45 91,920.00 59,651,582.86 Mohales Hoek 3,600.00 989,144.23 23,400.00 0 1,016,144.23 Mokhotlong 330,890.50 660,001.60 75,390.00 8,640.00 1,074,922.10 Qachas Nek 130,965.00 2,225.00 74,520.00 46,950.00 254,660.00 Quthing 24,525.00 100,630.00 1,050.00 20,399.00 146,604.00 Thaba Tseka 140,075.00 123,650.00 85,570.00 0 349,295.00 Total 11,545,387.17 27,251,198.36 35,042,504.62 182,165.00 74,021,255.15 No of beds by District No of Beds by District B&B/Guest District House Hotel Lodge Other Total Berea 50 206 0 0 256 Butha Buthe 72 52 245 2 370 Leribe 192 266 42 22 521 Mafeteng 115 75 107 15 312 Maseru 564 706 464 290 2024 Mohales Hoek 19 175 6 57 256 Mokhotlong 137 140 34 28 339 Qachas Nek 129 31 28 32 220 Quthing 128 61 22 78 289 Thaba Tseka 110 1712 947 523 260 Total 1,514 3,218 1,895 1,046 4,846 Tourism Statistics Annual Report 2012 Page 26

No of Beds by Month No of beds B&B/Guest Hotel Lodge Other Total Month House January 131 150 84 41 406 February 131 150 84 41 406 March 133 147 82 44 406 April 126 159 83 50 418 May 127 154 83 51 414 June 126 142 82 52 402 July 122 136 90 38 386 August 123 136 89 38 386 September 123 124 89 38 375 October 121 152 87 60 419 November 123 152 85 60 420 December 128 140 84 57 409 Total 1,514 1,741 1,023 568 4,846 Bed Spaces Available and Bed Nights Sold by District Bed Spaces Available Districts B&B/Guest House Hotel Lodge Other Total Berea 18,178 75,335 0 0 93,513 Butha Buthe 26,169 19,032 89,640 732 135,573 Leribe 70,150 97,356 15,433 7,869 190,808 Mafeteng 41,999 27,450 39,162 5,490 114,101 Maseru 206,241 258,518 169,824 106,079 740,662 Mohale's Hoek 6,771 63,867 2,013 20,862 93,513 Mokhotlong 50,173 51,240 12,444 10,309 124,166 Qacha's Nek 47,062 11,407 10,157 11,712 80,337 Quthing 46,940 22,326 8,022 28,365 105,652 Thaba Tseka 40,413 10,614 27,816 16,470 95,313 Lesotho 554,094 637,145 374,510 207,888 1,773,636 Bed Nights Sold District B&B/Guest House Hotel Lodge Other Total Berea 2,029 11,376 0 0 13,405.00 Butha Buthe 1,715 2,588 26,610 63 30,976.00 Leribe 14,295 30,160 6,365 484 51,304.00 Mafeteng 5,990 10,092 10,645 168 26,895.00 Maseru 49,020 75,985 19,080 10,974 155,059.00 Mohales Hoek 478 10,042 446 3,730 14,696.00 Mokhotlong 7,161 10,022 4,078 1,277 22,538.00 Qachas Nek 10,856 2,880 1,685 1,390 16,811.00 Quthing 6,636 2,572 582 710 10,500.00 Thaba Tseka 4,973 1,885 3,962 2,675 13,495.00 Total 103,153 157,602 73,453 21,471 355,679.00 Tourism Statistics Annual Report 2012 Page 27

No of Guest Nights by District and Type of Guests Non Residents B&B/Guest House Hotel Lodge Other Total Berea 299 960 0 0 1,259 Butha Buthe 492 109 23,767 16 24,384 Leribe 1,952 4,224 7,094 234 13,504 Mafeteng 881 700 11,874 0 13,455 Maseru 38,880 46,025 6,842 518 92,265 Mohales Hoek 213 705 52 336 1,306 Mokhotlong 1,500 944 3,994 45 6,483 Qachas Nek 533 4 544 311 1,392 Quthing 140 61 43 186 430 Thaba Tseka 387 352 324 0 1,063 Total 45,277 54,084 54,534 1,646 155,541 Residents B&B/Guest House Hotel Lodge Other Total Berea 1,878 11,255 0 0 13,133 Butha Buthe 1,278 3,333 3,177 53 7,841 Leribe 18,138 28,459 1,704 373 48,674 Mafeteng 5,652 9,684 0 168 15,504 Maseru 22,355 47,651 14,856 11,495 96,357 Mohales Hoek 466 13,280 411 3,464 17,621 Mokhotlong 5,676 9,303 394 1,245 16,618 Qachas Nek 10,825 2,876 1,268 1,115 16,084 Quthing 6,691 2,555 566 530 10,342 Thaba Tseka 4,990 2,147 3,706 2,675 13,518 Total 77,949 130,543 26,082 21,118 255,692 Tourism Statistics Annual Report 2012 Page 28

No of Guest Nights by Month and Type of Guests Residents Month B&B/Guest House Hotel Lodge Other Total April 6,906 11,409 2,718 2,297 23,330 August 5,982 10,109 1,698 590 18,379 December 6,633 12,527 2,225 1,954 23,339 February 6,411 10,814 2,758 1,308 21,291 January 5,000 9,120 2,112 2,946 19,178 July 5,211 11,040 2,058 1,357 19,666 June 5,252 7,695 1,237 2,459 16,643 March 7,030 10,596 2,748 2,018 22,392 May 7,125 10,894 2,029 1,632 21,680 November 6,493 15,082 2,669 2,329 26,573 October 5,620 12,742 1,727 1,232 21,321 September 10,286 8,515 2,103 996 21,900 Total 77,949 130,543 26,082 21,118 255,692 Non Residents Month B&B/Guest House Hotel Lodge Other Total April 3,419 5,299 3,685 79 12,482 August 3,689 3,915 7,325 277 15,206 December 4,722 3,031 5,324 121 13,198 February 2,723 6,971 2,589 34 12,317 January 3,346 4,867 3,127 87 11,427 July 3,129 2,814 8,346 42 14,331 June 2,841 2,895 5,465 308 11,509 March 3,501 5,359 3,074 194 12,128 May 3,517 7,322 2,231 253 13,323 November 5,817 4,200 4,568 79 14,664 October 4,362 3,702 5,326 73 13,463 September 4,211 3,709 3,474 99 11,493 Total 45,277 54,084 54,534 1,646 155,541 Tourism Statistics Annual Report 2012 Page 29