CHRISTINE E. PERPER BOULEVARD DE LA RÉPUBLIQUE 92210 SAINT-CLOUD, FRANCE MOBILE: + 33 6 30 54 50 92 CHRISTINE.PERPER@GMAIL.COM PERSONAL INFORMATION Date of Birth: June 27th 1980 Place of Birth: Interlaken, Switzerland Marital Status: Married Maiden Name: Berger Children: Daughter Chloé (2013), Vincent (2016) Permits: Swiss Passport EDUCATION 2001 2005: Ecole hôtelière de Lausanne, International Hospitality Management Programme Bachelor of Science in Hospitality Management, University of Applied Science. Specialization: E-Marketing. Diplôme d Economiste d Entreprise HES en hôtellerie et Professions de l accueil. Honored Student Business Project for the company Kronenbourg SA. 1994 1999: Business Baccalaureate Business middle school, Gymnasium Thun, Switzerland Business baccalaureate, federal certificate and baccalaureate, certificate after 4 years of education. After three years of schooling, internship of 1 year at the five star Lausanne Palace & Spa hotel in administration and service. SKILLS AND CERTIFICATIONS Personal skills: Strong leadership skills. Excellent Communication - conflict resolution and negotiating skills, strong social skills as well as business & operational knowledge. Extensive network/contacts within hospitality and travel industry. Computer Skills: Microsoft Office Amadeus, Fidelio, Micros, Abacus, Springer Miller System, Access, Sabre, Lanyon, Adobe Photo shop. Social Media: Facebook, Instagramm, Twitter, Linked-in, Small World, Youtube. Starwood SPG Program trained, Taj Experience Manager Certification. CPR certified, Health and Safety certified. LANGUAGE SKILLS German Mother tongue English Proficient French Proficient Spanish & Italian Basic knowledge Christine E. Perper 1
PROFESSIONAL EXPERIENCE Deluxe Targets, Teufen Switzerland July 2017 - PRESENT Travel Designer Organize worldwide travel experiences focusing on the exact planning and implementation of our client s dreams. Actively participating within the Virtuoso Network as well as representing Deluxe Targets during International Travel Shows. Hotel de Rougemont, Rougemont Switzerland September 2014 January 2017 General Manager Pre-opening: Responsible for pre-opening and development of opening budget, business plan and marketing strategies, construction supervision, responsible for ordering Opening, Supplies and Equipment as well as Furniture, Fixing for increasing Occupancy and Average Daily rate year to year over 20% wit Sales & Marketing campaigns, increased guest satisfaction and retention. Despite the economic and environmental challenges in Alpine resorts. Setting clear and strategic S&M goals, in a new region in order to insure continues revenue growth. Setting pricing strategies and key account objectives to help increase yearly financial profits. Actively participating in meetings with key account to create sustainable partnerships. Creating events with the tourism board to promote the region and the hotel through Press trips. Successful launch of the Hotel in the national and international Media through detailed Public Relations Strategy. Awards achieved within one year of opening the Hotel such as Geo Saison Best Hotels in Europe 2015, Die 150 Besten Hotels der Schweiz 2016/2017, Best of Swiss Gastro 2015, etc Organization and hosting of Familiarization Trips for travel agents, bloggers, Event organizers etc. Responsible for monitoring and handling guest satisfaction, reporting. Creating an environment to attracting guest and maintaining a positive and highly valued reputation of the hotel through positive reviews currently at an average of 96% (TripAdvisor, Booking.com 92%, Expedia..Etc.) Establishing opening training manuals and programs. Development and implementation of all operational processes, with the Focus on Rooms Division, Sales & Marketing and Spa. Promoting a culture with positive recognition and one on one counseling and training to insure the finest service for our guests. Creating performance appraisals for all seasonal employees to help with future growth. Working towards guaranteeing low turnover by offering a work environment catered to the success of each employee. Understanding and maintaining relations with the (CCNT). The local Swiss labor laws. ELITE International Luxury Hotel Representation February 2014 August 2014 Executive Director New Business Development Responsible for vendor relations, sales appointments (within New York, New Jersey and Connecticut) Trade show participation (Virtuoso Las Vegas, ILTM Cannes, Travel Week Sao Paulo). Identifying new business opportunities for the member hotels and hotel recruitment. The Chef Agency, an affiliate of Steven Kamali Hospitality September 2013 August 2014 Recruiter Assisting Hotel & Food and Beverage operators across the globe in identifying and selecting acclaimed executive, mid-level chefs and talented upper-level executives to create leading operations with trusted and valued employees. Christine E. Perper 2
The Lausanne Palace & Spa September 2011 July 2013 Director of Business Development Sales & Marketing Responsible for establishing and directing the marketing and sales activities of The Lausanne Place SA (Lausanne Palace & Spa, Chateau d Ouchy and `LHOTEL) advertising and public relations. Act as Manager on Duty. Reporting to General Manager, prepare and submit plans, budgets, progress reports and annual sales reports. Assign sales territory, target groups and sales quotas. Coordinate sales activities with other departments. Manage Reservations, Revenue Management, Public Relations and Group-Banquet Departments. Human resource functions e.g. hiring, training, performance reviews. Develop goals and objectives, projects and priorities and assign them to Sales Managers. Develop and conduct sales campaigns, as well as marketing, public relations and promotional plans. Plan, attend and follow up on international and national Tradeshows, Workshops and Sales Calls. Maintenance of all sales systems, sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists. Ensure the prompt and systematic servicing of all business accounts. The Pierre, A Taj Hotel New York April 2009 July 2011 Director of Guest Relations Part of the Senior Re-opening Management Team after a 200 Million dollar Renovation. Responsible to create and launch VIP Amenity and Children Recognition program and Guest Satisfaction program as well as to establish the Guest Relations Budget. Providing exceptional levels of guest service throughout guests' stay. Act as Manager on Duty, respond to emergency codes, implement and train staff on new procedures, ensure that all front office quality standards are adhered to, increase communication levels within the hotel both with other departments. Liaison between guests and all other hotel departments. Inspect all VIP Rooms and Suite Arrivals for cleanliness and proper amenity set up. Closely interact with the Executive Office, report to daily Manager & weekly Department Head meetings. Effectively train, coach and develop junior employees of the Rooms Division Department. Continually monitor performance and behavior of subordinates staff towards guests and take corrective or disciplinary action as required, implement training or coaching session when necessary. Fischer Travel New York April 2009 July 2011 Travel Consultant Fischer Travel is an unlisted, un-marketed company that caters specifically to making the impossible happen for the impossibly wealthy. They only take on the crème de la crème of clients (there s a $100,000 fee to sign on). Assess the needs of the high end Fischer Travel Members, which range from individuals, corporate as well as big businesses to help them make the best possible travel Arrangements. Converse with customer to determine and book destination, mode of transportation (Sabre), travel dates, financial considerations, and accommodations required. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Christine E. Perper 3
The Mandarin Oriental New York August 2006 September 2007 Guest Services Responsibilities include registering guests, handling guest concerns, taking reservation changes, additions and cancellations, as well as managing all accounting for guest folios according to policy and procedures. Maintenance of Guest Database. Resolve Guest issues and attend to guest needs. Personalize service to VIP guests. Check Room and Suites prior to VIP Arrivals. Perform tasks of Guest Relations Manager on Weekends and evenings. Assist Front Office Manager in day-to-day operations. The Grand Hotel Victoria-Jungfrau & Spa Interlaken February 2006 June 2006 Public Relations Assistant Assisting with representation of organizational image to the general public, clients, shareholders & community. Preparing and dissemination of press releases and articles, coordination and execution of media events. Manage special events such as sponsorship, parties introducing new products and services of the hotel. Directing the writing, editing and publishing of organizational publications including stockholder materials. Support the Development and maintenance of the company's corporate image and identity. Representing the Victoria-Jungfrau Collection on International Events, Travel Shows, Supervise all Photo shoots and Film crews. Creation of an online photo and press release database for internal and external usage. Les Trois Rois Basel September 2005 January 2006 Sales Manager, Re-Opening team Responsible for maximizing bookings, increase occupancy and average daily rate of the hotel. Working closely with the hotel s preferred accounts. Increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. Servicing new and existing accounts to ensure repeat business. Attending Trade Shows and Travel Workshops all over Europe. INTERNSHIPS Lausanne Palace & Spa: 2000 2001 One year internship in the following areas: reception, housekeeping, service a la carte restaurant and room service. Internship report on the theme of integration of ISO 9000 in Lausanne Palace & Spa The Peninsula Hong Kong 2003 Sales and Marketing, Front Office. 6 Months Internship in 2003. Honored Internship report: How to overcome the SARS Crisis with Marketing tactics and activities Grand Hotel Victoria Jungfrau & Spa, Interlaken: 2003 2004 Reception, Opening Manager for E'SPA. 4-month internship The Palace Gstaad: Summer 1996 2001 Yearly summer job during the Tennis Tournament Gstaad in Food & Beverage Bellevue Palace Bern: 1998 Traineeship of 1 month in Food & Beverage, during Business School Thun-Schadau Christine E. Perper 4
REFERENCES Mr. Jean-Jacques Gauer, General Manager: Former General Manager of the Lausanne Palace & Spa and Former Chairman of LHW E-Mail: jgauer@lausanne-palace.ch Phone: +41 21 331 31 31 Mr. Heiko Kuenstle, General Manager: The Lowell NYC (Former GM The Pierre, A Taj Hotel) 28 E 63rd St, New York, New York 10065 E-Mail: Phone: +1 212-838-1400 Mrs. Stacy Fischer-Rosenthal, COO, Mr. Bill Fischer, CEO: Fischer Travel Enterprises NYC 655 3rd Avenue, Suite 1125, New York - 10017 E-Mail: stacy@fischertravel.com Phone: + 1 (212) 867 9687 Mr. Ruud Reuland: Reuland Hospitality Coaching. Former Director École Hôtelière de Lausanne Raafstraat 25, 2025 ZE Haarlem, The Netherlands E-Mail: ruud@reuland.nl Phone: + 31 (0) 235 49 0519 Christine E. Perper 5