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General These terms and conditions form the basis of the contract through which the (IMPA, we or us) will deliver a service to you as an IMPA member (you). On becoming a member of IMPA you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act. Membership applications To become a member of IMPA, follow the instructions at the following link: http://impa.net/membership/ Please note that all future communications and membership documents will be addressed to you according to the way that you enter your name on the online application form. When joining as a member online, a contract is made between you and IMPA when your membership registration has been completed, payment has been received in full and a welcome email has been sent to you. When joining as a member by any other method, a contract is made between you and IMPA upon the successful processing of your application form, when payment has been received in full. By submitting an online membership application the applicant agrees to these Terms & Conditions. Membership applications will be considered by IMPA who have the right to refuse applications. All information provided by you to us must be true and accurate at the point of applying. In the event of any change of circumstances such as change of contact details or moving jobs you much notify IMPA by email, telephone or in writing so that our records are up- to- date. We aim to process membership applications within two weeks however, please allow up to 28 days for your membership application to be processed. If you become aware of any errors on your membership application form subsequent to submitting it to IMPA, please contact the Membership Team at membership@impa.net or by telephone on +44 (0) 1206 798900.

Membership Benefits Membership of IMPA will be as Purchaser, Supplier or Student category. As an IMPA member you will receive a wide range of benefits. Membership packages may vary according to the grade of membership held. A typical membership package may include, but is not limited to: Copy of IMPA s magazine Trader Access to the information network and exchange Full access to the IMPA Library & Resource Centre Discounted rate on the annual IMPA conference Free copies of publications We reserve the right to change the benefits that apply to IMPA membership at any time and without prior notice. Membership Payments, Renewals and Cancellations Membership is fixed for a period of one calendar year starting from the 1 st of the month after your approval date. Membership will be activated on receipt of payment. Payment must be received within 30 days of receipt of the invoice. Payment can be made cheque, BACS or SWIFT. If membership payment remains outstanding we will notify you by telephone, email or letter. It is the member's responsibility to advise IMPA of their intention not to renew. Subscription payments not received within one month of becoming due will result in the membership being considered lapsed and all services may be suspended pending payment. However, membership charges will continue to accrue, until resignation is received in writing, subject to the cancellation procedure outlined below. To cancel your membership you will need to notify us in writing at least one month before your subscription renewal is due. Where possible we request that you state the reason for cancelling the membership, which will be recorded for internal use only. Refunds will not be given for cancelled memberships. Lapsed memberships If your membership has lapsed for a period of 2 years or more, you will be required to complete a new membership application form. If your membership has lapsed for under 2 years please contact the Membership team membership@impa.net.

Code of Professional Conduct IMPA requires all members to adhere to professional standards, including complying with the Bye laws of the association http://impa.net/uploads/misc/impa_bylaws.pdf Members shall establish, maintain and develop business relationships based on confidence, trust and respect. Members shall not encourage, assist or collude with others who may be engaged in unlawful conduct. Terminating Membership IMPA reserves the right to revoke or decline to renew membership at its entire discretion which may, for example, be exercised if in our opinion your conduct has damaged our reputation or if you have abused or misused your membership privileges. Price Information Membership fees are displayed on the application section of the website www.impa.net/membership Supplier memberships are subject to a one off joining fee, which is paid for the first year of membership only. We reserve the right to increase the price of the membership subscription. You will be informed of any fee increase within your renewal email. Information Services Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions. The content of all IMPA publications are the opinion of the author.

Data Protection Statement IMPA fully committed to compliance with the Data Protection Act 1998. IMPA is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription. As a member of IMPA your data will be used for marketing, statistical and analytical purposes and to administer your membership, including publishing your contact details in the IMPA membership web and book directory. You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e- mail address, then we may send information which may be of interest. We do not pass data to any third party. If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below. Use of impa.net and Web Forums As a member it is your responsibility to keep members area login password and membership details confidential. IMPA expects all members to post ideas and comments on IMPA web forums, in a professional and appropriate manner. The full terms of the impa.net Terms of use can be found http://impa.net/site/terms- of- use/ Liability Our liability to you will not extend to any membership related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider. Our liability to you arising from this membership contract shall not in any event exceed the cost of your annual membership. Every effort is made to ensure the accuracy of Trader, and any other published information; however, neither we, nor the authors can accept liability for errors and omissions within the magazines. Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues. Governing Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

IMPA Brand As an IMPA member you are permitted to use the IMPA Logo on your stationery and website and marketing materials. You should follow the guidelines for use of the logo which can be found on the members area of the IMPA website. Should your membership become lapsed, cancelled or revoked you will be required to remove all reference to IMPA from your company materials including the IMPA logo. IMPA Bank Details GBP EURO Account IMPA IMPA Name Account 71123475 69590914 Number Sort Code 40 18 51 40 05 15 IBAN Number BIC/Swift Code Address GB08MIDL40185171123475 MIDLGB2110U HSBC Bank plc, Midland House 26 North Station Road, Colchester, CO1 1SY, UNITED KINGDOM GB20MIDL40051569590914 MIDLGB22 HSBC Bank plc, Midland House 26 North Station Road, Colchester, CO1 1SY, UNITED KINGDOM Contact details for queries, comments and complaints Telephone: + 44 (0) 1206 798 900 Email: membership@impa.net Postal address: IMPA Secretariat Office,, Colchester, Essex, CO1 2TX,