ONBOARD INFORMATION OCEAN DIAMOND

ONBOARD INFORMATION OCEAN DIAMOND

Dear Guests, Your voyage with OCEAN DIAMOND is starting soon! Look forward to an extraordinary cruise with a maximum of travel comfort and full of unforgettable impressions! This document contains helpful information about life onboard. Our experienced expedition team will be happy to assist you during the whole voyage. We look forward to welcoming you onboard! Best regards, Your Iceland ProCruises Team 2 3

Good to know! Iceland Land and its people Language Time difference Iceland fascinates with diversity. There are just not many places on earth where you can find black-sand beaches, erupting volcanoes, lumbering glaciers and thunderous waterfalls while at the same time swimming in hot springs, betting on when geysers will erupt, and hiking across barren rocky deserts or across regions with a fascinating diversity of moss, lichen and shrubs. The inhabited coast regions form the smallest part of the island. 11 % of Iceland s surface is covered by glaciers while 60 % of the whole country is dominated by uninhabited highlands or deserts. These desolate regions can only be crossed by 4-wheel-drive during summer. The volcanic island offers lots of space for its inhabitants. Approx. 320.000 inhabitants live on 103.000 km². Approx. two thirds of Iceland s population lives in the capital Reykjavik, in the southwest. The peninsula Reykjanes is home to the international airport Keflavik, about 45 km from the capital. Iceland is also famous for its hospitality, which visitors can experience throughout the country. Climate Although the warm Gulf Stream has a positive effect on the climate, you have to be ready for all kinds of weather in general. In summer temperatures vary around 12-15 Celsius, though they may go as high as 20 C. Rain showers are always possible, even if they do not last long. During the year, Reykjavik s average rainfall is less than that in Munich for example. Temperatures in winter are around +/- 5 C; even though it can be very windy, it is not as cold as generally assumed. Currency The currency used in Iceland is the Icelandic Krone ( krona ), ISK. The homepage of the Icelandic National Bank (www.cb.is) informs permanently about current exchange rates. Widely used are also the Euro/MasterCard and Visa credit cards. Important: Several shops, restaurants and especially gas stations also request the PIN of the credit card, since this is necessary to complete the payment. In larger towns and airports it is easily possible to get cash through EC cash machines. Opening hours Banks are open from Monday to Friday between 9.15 and 16.00. In general shops are open Monday to Friday from 9.00 to 18.00 and Saturdays from 10.00 to 14.00. Some souvenir shops are also open on Sundays. Tourist information in Reykjavik is open daily from 8.30 to 19.00 (01.06 15.09). Between 16.09 and 31.05 it is open on week days from 9.00 to 18.00 and on the weekend from 10.00 to 14.00. The official language is Islandic. The roots of this old language go back into the era of Norwegian Vikings. English and Danish are nowadays very common as well. Some inhabitants also speak German. Iceland belongs to the time zone of GMT (Greenwich Mean Time). 4 5

Good to know! Greenland Land and its people Climate Language Time difference Greenland, autonomous country within the Kingdom of Denmark, is home to approximately 56.000 people. With an impressive surface of von 2.166.086 km² Greenland is the least densely populated country in the world and the world largest island at the same time. While the northern corner of the island is located only 730 km south of the North Pole, the South of Greenland lies on the same latitude as Oslo. With several climate zones Greenland offers both a diversity of sceneries and a variety of wildlife. Majestic whales, mosque oxen and ice bears are only some examples of animal species with habitat in this region. Living up to its name, southern Greenland is fertile and lush. During the summer, visitors encounter blankets of wildflowers which form a vibrant contrast to the icebergs floating in the nearby fjords and the massive inland ice cap. Over 1,000 years ago, Erik the Red decided to settle here and gave the unknown country its name. Today, many ruins recall the history of those early Norse settlers. Greenland has an Arctic climate, which means that you have to be prepared for sunny days, but also for cold, fresh mornings and evenings. The average temperature reaches a maximum of +10 C / 50 F during the summer months. Nevertheless you might experience days with temperatures of + 15-20 C / 59-68 F. Therefore it is important to bring warm as well as light clothes that you can layer. Currency Greenland is an autonomous country within the Kingdom of Denmark and uses Danish Kroner, DKK as currency. We strongly advise you to exchange money before arriving in Greenland. Most hotels and many shops accept all major credit cards, but in several places cash will be more useful. ATMs are available in all larger towns. As payment for excursions Arctic Adventure guides accept the following major credit cards; Euro Card, MasterCard, Visa, JCB, Diners and American Express. Kalaallisut (West Greenlandic) became the sole official language. Danish is still widely used in the administration and in higher education, as well as remaining the first or only language for some people in Nuuk and the larger towns. A majority of the population speak both Kalaallisut and Danish. Although in schools of larger communities generally English is taught, inhabitants of small communities mostly do not speak English. In summer the southwest part of Greenland is 2 hours behind GMT (Greenwich Mean Time). The Disko Bay at the west coast is dominated by impressive icebergs in all kinds of different shapes and colors. This everchanging display is a result of large pieces of ice calving (breaking off) from the outer edge of Sermeq Kualleq Glacier and floating through the Ilulissat Ice Fjord into the bay. The rich waters of Disko Bay also attract an array of whales, seabirds and other wildlife. Both the international airport, Kangerlussuaq, and the capital, Nuuk, are located at the west coast of Greenland as well. Nuuk with 16.000 inhabitants is also the biggest city in Greenland. Opening hours In larger towns shops are typically open Monday Thursday 10:00 17:30, Fridays 10:00 18:00 and Saturdays 9:00-13:00. However, many towns have convenience stores that have longer opening hours and which are also open on Sundays. Alcohol cannot be purchased after 13:00 on Saturday and all day on Sunday. 6 7

Life onboard from A to Z Cabins Cell Phones Counter Expedition Team Entertainment/Lecturers Outside cabin: outside cabins measure a size between 17-19 m 2. Our cabins (category F and G with obstructed view) are equipped with 2 twin beds (which can be optionally pushed together), private bathroom with shower or bathtub, TV with DVD-player, wardrobe, safe, refrigerator, individual temperature controls, satellite telephone access (telephone deposit can be bought at reception) and hair dryer. Balcony-Suite: balcony-suites measure a size of approx. 30 m 2 and are equipped with double bed or 2 twin beds, private bathroom with shower or bathtub, sitting area, TV with DVD-player, wardrobe, safe, refrigerator, individual temperature controls, satellite telephone access, hair dryer, full-size window with a sliding glass door and a balcony. Suite: suites measure approx. 37 m 2 and are equipped with double bed or 2 twin beds plus two more beds, 2 private bathrooms with shower or bathtub, sitting area, TV with DVD-player, wardrobe, safe, refrigerator, individual temperature controls, satellite telephone access, hair dryer and picture window. Cabin Service Your cabin is serviced daily. We moreover provide a turndown-service. During dining hours food and drinks can also be served in the cabin. You find a special menu for this service in your cabin. Orders can be placed under following extension: 999 Depending on your provider cell phones work in most regions. For further details please contact your provider. Changes in the itinerary and shore excursions All itineraries and excursions are subject to change due to weather, sea and ice conditions. Shore excursions can also depend on a minimum / maximum number of participants. Iceland ProCruises reserves the right to change the itinerary and excursion content without notice. Children Children must be 8 years or older for our Iceland Circumnavigation and 10 years or older for our trips that combine Greenland and Iceland. This restriction is based on numerous factors that can influence the well-being of your child. Please have the different time zone, long flight times, jet lag and long hours of daily activities in mind when you are planning to take your child with you. Please note that there we do not offer child care service. The ship is not equipped with designated children s play areas. The ride on our Zodiacs requires a certain level of body control. Due to security reasons the master reserves the right to deny a landing with children. The reception area also includes the information counter of the expedition team, who will be glad to assist you. Our expedition team can be reached under extension 904. Cruise Card At embarkation you receive your personal cruise card, which you should always have with you. This card is used on board as payment instrument, key card and identity card. To activate your personal cruise card account, we accept Visa, MasterCard and American Express credit cards. Alternately you can deposit either a cash account (US$ or EUR/exchange rate US$-EUR) or travellers cheques. At the end of the voyage you can settle your account by the payment methods as mentioned above. Daily program We provide a daily description, which you will find in your cabin informing you about activities and excursions. Dress Code The dress code on board is casual. Ties, jackets and evening dresses you may leave at home. It is rather more important to wear the right clothes in order to adapt to the different weather conditions. We recommend comfortable, breathable, waterproof and windproof clothing. Also, you should have a pair of gloves, thermal underwear and sturdy footwear in your luggage. For the captains and farewell dinners we recommend a smart casual dress style. Enjoy lectures of our experienced expedition team and learn about our destinations. Environment As a tour operator for cruises in polar environments, which belong to the world s most pristine ones, we extremely emphasize environmental awareness as well as sustainability. One of our major concerns is to protect the environment with minimizing the CO 2 -emission. Until disposal on land we of course keep all kinds of waste onboard. Furthermore we ask you to travel with following maxim, Take nothing but pictures. Leave nothing but footprints. Fitness / Wellness Enjoy our wellness service on board which contains massages and aroma therapies. The access to the gym is free of charge. Appointments for wellness treatments can be made directly on deck 3. Alternately you may call extension 330. Your daily program will inform about the opening hours of the spa-area. 8 9

Life onboard from A to Z Gratuities Internet Library Tipping is a way of showing your appreciation for a service received. We recommend a tip of $12 per person per day. During the voyage we will hand out a flier, which informs you about the handling of tips. For your convenience we will charge the suggested gratuity to your onboard account. If you would like to cancel or make adjustments to the gratuity posted on your account you can do so by visiting the reception. Gratuities are divided amongst the ship s hotel crew and can be alternately placed in the gratuities-box at reception in cash. Health / Medical Emergency Although we do not have an official requirement regarding personal fitness, you should be able to move on board and ashore without the help of others. Please be aware that ship does not provide wheelchair accessible cabins. At any time there is an English-speaking doctor on board. The ship is equipped with a small hospital ward and medications to treat certain emergencies. An insurance that covers repatriation to your home country is strongly recommended. Due to safety reasons a cruise is only possible for pregnant women until the 24th week of pregnancy. The state of pregnancy has to be presented by a medical certificate. For an extra charge, we offer internet access (personal laptop or tablet). Each passenger deck has two WIFI access points. Furthermore you have Internet access from your cabins. There are no public computers onboard for guests to use. A telephone deposit for external phone calls as well as an internet deposit for your laptop or tablet can be purchased at the reception. Prices internet: 10 MB USD 20 30 MB USD 50 100 MB USD 130 Webmail USD 35 (Text-Emails only) Prices Vsat telephone card: 80 units USD 25 200 units USD 45 Laundry We offer a professional laundry service for an additional charge. Language Onboard English is the official language onboard. Therefore all members of our expedition team and the reception staff speak English. Announcements will be held in English and German. The daily program as well as the menu are bilingual (English and German) as well. Our board library offers a wide range of books reaching from fiction to travel literature. Money There is no exchange office onboard. Onboard payment will be done by your cruise card. For the stays ashore during the cruise we recommend changing an amount of the local currency in small bills, as most of the ports and airports have exchange offices. Alternately lots of shops and restaurants accept international credit cards. In bigger ports and cities you have the possibility to withdraw cash from automatic teller machines (ATM). Observation Lounge The picture-windows in our observation lounge offer an excellent view on the passing scenery. Enjoy the cozy atmosphere and relax in one of the comfortable armchairs. Passport / Visa Each passenger is responsible for ensuring that he/she meets the applicable passport and visa requirements for the duration of the trip. The passport is the only valid proof of identity for all trips with the Ocean Diamond. The ID card is not sufficient. The passport must be valid for at least 6 months after the end of the trip. Please note that each participant is responsible for obtaining all travel documents. Costs incurred due to insufficient travel documents must be paid by the passenger. Please note that passports will be collected for clearing formalities at the beginning of the voyage. The passports will be kept safely by the crew during the whole voyage and will be handed out on the last day. We therefore recommend preparing copies of all documents before tour start. Reception The daily office hours of the board reception are from 06:00 until 23:00. To call reception please dial: 999. Restaurant/Dining Breakfast, lunch and dinner are included in your tour price. All meals are served in the restaurant where you can enjoy the spectacular view from all tables. You have free seating at all meals. Breakfast and lunch are served buffet style, while dinner is a la carte. Coffee, tea and soft drinks are free during the entire cruise; other drinks can be purchased in the restaurant and at the bar. For the case you are not onboard at lunch time we prepare a lunch bag for you in the morning which you can take ashore. In the afternoon we offer tea and coffee in the lounge on deck 4. We moreover offer a midnight snack also on deck 4 between 10 p.m. and 12 p.m. 10 11

Life onboard from A to Z Seasickness / Stabilisators The ship is equipped with stabilisators in order to reduce the ship s roll. If you suffer from seasickness easily please consult your doctor before the trip for helpful pharmaceuticals in case of sickness. Moreover you can purchase pills against seasickness at the reception onboard. Shop Beside Icelandic souvenirs and postcards our board shop offers a small range of cosmetic products and articles for daily use. Smoking For safety, to protect the health of our guests and employees, smoking is permitted only in designated smoking areas on the outside deck. Do not throw your cigarette butts overboard and use the ashtray. Smoking is strictly prohibited in all cabins, on balconies and in all other locations in the ship. Special Dietary Requests Please inform us about special dietary needs (e.g. vegetarian or gluten free, diabetic food) until 2 weeks before departure. In order to ensure efficient service, please re-confirm your requirements with the crew when boarding the ship. Sundeck / Pool Enjoy the time on our wooden sundeck while relaxing in a deckchair and take a swim in the pool. The pool bar offers refreshments. Tap water The tap water on board the OCEAN DIAMOND is completely safe and drinkable. Voltage All cabins are equipped with 220 volt outlets. Wheelchairs The ship is not suitable for wheelchairs. Zodiac Landings One of our features are landings with our motorized rubber boats of the brand Zodiac. The boat has both a low draught and a big stability. Life jackets are mandatory. Please use waterproof bags in order to protect your personal camera or binoculars. Please accept the help of our expedition team during the embarkment and disembarkment. Ship data: Flag: Bahamas Year of construction/renovation: 1986/2012 Crew: 106 Guests max.: 224 Ice Class: 1D Length: 124 m Width: 16 m Draught: 4,9 m Max. Speed: 15 Knoten Voltage: w220 V 12 13

Deck plan Ocean Diamond 702 704 706 708 710 FLY BRIDGE OBSERVATION LOUNGE BAR 701 703 705 707 709 OBSERVATION DECK View obstruction from lifeboats* WC BRIDGE 600 601 602 603 604 605 606 607 608 609 610 611 612 615 614 617 616 619 618 621 620 623 622 625 FITNESS GRILL CAPTAIN S DECK View obstruction from lifeboats on deck 6* 502 504 506 508 510 512 514 516 518 520 522 LIBRARY LECTURE THEATER 501 503 505 507 509 511 515 517 WC UPPER DECK 402 401 404 403 406 405 408 407 410 409 412 411 432** 435** 434** 437** 436** 439** 14 15 414 416 418 430** GIFT SHOP LOUNGE RECEPTION 415 417 419 431 433 MAIN DECK 308 310 312 314 316 318 320 322 324 326 328 SPA 332 RESTAURANT BOW GALLEY STERN 303 305 307 309 311 315 317 319 321 323 325 327 329 331 333 335 337 LOWER DECK Suite category B Lounge Restaurant Outside cabin category E A Balkon-Suite B Suite C Outside Cabin D Outside Cabin E Outside Cabin/Porthole F Outside Cabin/Obstructed view G Outside Cabin/Obstructed view H Triple Cabin

Uummannaq Cruising Routes Eqip Glacier MS Ocean Diamond Ilulissat a Kangerlussuaq Greenland 15OD3-15OD7, 15OD9 15OD8 15OD10 15OD11-12 Iceland Circumnavigation Highlights Iceland and East Greenland On the trail of the Vikings Iceland and natural wonders of Greenland Ammassalik Isafjördur Siglufjördur Flatey Akureyri NUUK D e n m a r k s t r a i t Stykkisholmur ReykjaVIK a Keflavik Vestmannaeyjar Iceland Seydisfjördur Höfn Qaquortoq Narsarsuaq Nanortalik NORTHERN ATLANTIc Armuli 15 IS-.108 Reykjavik phone: +354 (0354) 510 3600 email: info@icelandprocruises.is www.icelandprocruises.is