Brittany Reference Ferries Operators guide 2009 brittanyferries.com/operators 0871 244 1400
Introduction to Brittany Ferries Who are Brittany Ferries? A car ferry operator linking nine ports and four countries: UK France, UK Spain, and Ireland France The market leader on the Western Channel specialists in this area since 1974 BAI UK Ltd part of the French owned Brittany Ferries Group. Other companies involved are BAI Cork and Brittany Ferries Freight Multi-award winning service. Voted Best Ferry Company 2007 by readers of the Telegraph. Did you know? 75% of all UK passengers who travel to France on the Western Channel, travel with Brittany Ferries Up to 23 sailings a day provide a capacity for 11,000 cars and 35,000 passengers We carry nearly 3 million passengers and 1 million cars every year Up to 6,604 beds are made per night by Brittany Ferries staff, that is more than the Ritz, the Savoy and the Waldorf in London combined make in a week The Brittany Ferries fleet covers 750k nautical miles each year which is the equivalent of going 35 times around the world 3 million baguettes are baked on board each year 6,000 hectolitres of beer are consumed on board per year, the equivalent of 1.2 million pints. This represents the quantity of beer served in 50 successful French brasseries The combined tonnage of the fleet is 189,000 tonnes, that is the equivalent of one fifth of the world s population of blue whales The Pont-Aven s cabin capacity (650 cabins) adds up to 2,012 berths. If you knotted all the sheets together, you could escape from a 1,200-storey building What can Brittany Ferries offer your clients? Brittany Ferries provide the widest choice of routes to France and Spain that can take your clients far closer to the popular holiday regions, saving miles of unnecessary driving through the congested roads of north east France and south east England. Morning, afternoon and overnight departures year round to France Choice of high-speed and cruise ferry services Fastest direct ferry crossings from the UK to Spain Mix and match routes to suit any itinerary
Even better in 2009 We re continuously looking for ways to improve our services, and this year has seen a number of important developments. New route to Spain From this spring, we re going to be running a new weekly service from Portsmouth to Santander, to complement our existing Plymouth-Santander service. Both routes will be served by our magnificent flagship, Pont-Aven, which will continue to provide the fastest, most luxurious ferry crossing to Spain. And with just one relaxing night on board, excellent facilities and award-winning service, it s clearly the most convenient route to Spain. New ferry for Plymouth-Roscoff We re proud to announce the arrival of our new cruise ferry, Armorique. Linking the western regions of the UK and France, it offers passengers new levels of space, comfort and service. The new 100m vessel has been custom built for our Plymouth-Roscoff route, and features a wide range of onboard facilities to ensure that passengers can enjoy the most comfortable start as possible to their holiday. Bretagne refurbishment This year, we re investing approx 5m in the refurbishment of the Bretagne. We ll be upgrading some of the cabins, converting a number of existing cabins to Club Class Family, as well adding new furniture to the majority of cabins on board. On top of this, we ll also be expanding the Salon de Thé and opening up the reclining seat lounges to make them more spacious. Barfleur refurbishment Over the winter, sections of the Barfleur will be refurbished and redesigned. The main à la carte restaurant will be closed and replaced with a new Games Planet for teenage passengers, the self-service restaurant will be made larger and will offer a new brasserie style menu and service, and the Salon de Thé will be changed to offer a wide range of snacks and pastries.
Operators Reference reference guide Guide Brittany Ferries routes & services CROSSING TIME FREQUENCY MAIN SHIPS PORTSMOUTH CAEN Excellent road links to virtually every part of France Normandy, Loire, Paris and southern Europe. Choice of cruise and high speed services. 6 hours 3 3 /4 hours Up to 3 daily return sailings Weekend highspeed service (April Sept) Mont St Michel Normandie Normandie Express portsmouth cherbourg Ideal not only for Normandy, but also Brittany and beyond. High-speed service. 3½ hours Daily return high-speed sailing (March Nov) Normandie Express PORTSMOUTH ST MALO Ideal for Brittany, Loire, Dordogne and south west France. 8 3 /4 hours Daily return service Bretagne POOLE CHERBOURG Short crossing times and ideal for Brittany, Normandy, and Western France. Choice of cruise and high-speed services. 4 1 /4 hours 2 1 /4 hours Up to 2 return sailings daily Daily return sailings Barfleur Normandie Vitesse NEW 120m cruise ferry PLYMOUTH ROSCOFF Perfect starting point for Brittany, with easy access to the Atlantic Coast, Dordogne and south west France. 6 hours Up to 3 return sailings daily Armorique Pont-Aven PLYMOUTH SANTANDER Unique service for Spain, Portugal and south west France. 20½ hours Up to 2 return sailings weekly (March Nov) Pont-Aven NEW for 2009 PORTSMOUTH SANTANDER Unique service for Spain, Portugal and south west France. 24 hours Up to 2 return sailings weekly (March Nov) Pont-Aven CORK - ROSCOFF Direct Ireland to France flagship service. 11 hours 1 return sailing weekly (April Oct) Pont-Aven
Armorique Fleet and onboard information Cabin decks Routes and durations Plymouth Roscoff 6 hours Onboard accommodation Club Class 8 cabins 2 Berth Outside 6 cabins 2 Berth Inside 95 cabins 4 Berth Club 96 cabins 4 Berth Inside 42 cabins Reclining seats 336 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 29,500 Passenger capacity 1500 Car capacity 470 Restaurant 7 Self-service restaurant 4 Le Café 4 Bar 4 Cash Withdrawals 4 Shops 4 Playroom 4 Cinema 4 Lifts 4 Disabled Cabins 4 Disabled Toilets 4 Kennels 7 Childrens Club 4 Teenage area 4 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 7 Baby changing room 4 Charge payable on board.
DECK 7 DECK 6 Information 6 Sleeping accommodation Cabins 8,9 Reclining seats 6 Onboard services Cash withdrawals 6 Deck Deck Deck Deck Children s playroom 6,7 Baby changing room 6,7 Games Planet 6 Chance Planet 7 Cinema 6 Disabled toilets 6,7 Eating & Drinking Le Restaurant 7 Self-service restaurant Le Café 6 Pastries, cakes and sandwiches. Le Bar 7 Main lounge bar. Shopping Les Boutiques 6 Spirits, wine, tobacco, perfumes and cosmetics, leather goods, confectionery, toys, fashion, decoration, souvenirs, newspapers, games, cameras, sunglasses, jewellery... Baggage room 6 Lifts
ont St ichel Fleet and onboard information Cabin decks Routes and durations Portsmouth Caen 6 hours Onboard accommodation Commodore Class (sleeps 3 adults and 1 child) 8 cabins De Luxe 2 Berth Outside 2 Berth Inside 42 cabins 4 Berth Club 4 Berth Outside 68 cabins 4 Berth Inside 105 cabins Reclining seats 420 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 34,000 Passenger capacity 2200 Car capacity 800 Restaurant 7 Self-service restaurant 4 Salon de Thé 4 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 4 Lifts 4 Disabled cabins 4 Disabled toilets 4 Kennels 7 Childrens Club 7 Teenage area 4 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 7 Baby changing room 4 Charge payable on board.
DECK 10 DECK 9 DECK 8 DECK 7 Information 7 Sleeping accommodation Cabins 7, 9 Reclining seats 7 Onboard services Bureau de change 7 Tourist information 7 Baggage room 7 Deck Deck Deck Deck Children s playroom 9 Baby changing room 8, 9 Video games room 8,10 Games room 9 CD-Rom console 10 Cinema 7 Disabled toilets 7, 8, 9, 10 Lifts EATING & DRINKING Les Romantiques 8 Restaurant A la carte menus, buffet and French wines. Les Romantiques 8 Café/Restaurant and French wines. La Galerie 8 Self-service restaurant. Le Café du festival 9 Pastries, cakes and sandwiches. Blue Note Bar 9 Main lounge bar. Shopping La Vitrine 8 Cameras, electronic games, jewellery, CDs, DVDs, sportswear, leather goods... La Boutique du Restaurant 8 Fine food, tableware, sweets... Le Kiosque 8 Games, toys, souvenirs... La Boutique Parfums 7 Perfumes, cosmetics... The Main Shop 7 Spirits, tobacco, wine, confectionery, fashion wear, toys, decoration...
Normandie Fleet and onboard information Cabin decks Routes and durations Portsmouth Caen 6 hours Onboard accommodation Commodore Class (sleeps 3 adults & 1 child) 8 cabins De Luxe 2 Berth Outside 3 cabins 2 Berth Inside 33 cabins 4 Berth Club 4 Berth Outside 139 cabins 4 Berth Inside 27 cabins Reclining seats 416 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 27,541 Passenger capacity 2123 Car capacity 600 Restaurant 4 Self-service restaurant 4 Salon de Thé 4 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 4 Lifts 4 Disabled cabins 4 Disabled toilets 4 Kennels 7 Childrens Club 7 Teenage area 4 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 7 Baby changing room 4 Charge payable on board.
DECK 9 DECK 8 DECK 7 Information 7 Sleeping accommodation Cabins 5, 6, 7 Reclining seats 7 Onboard services Bureau de change 7 Tourist information 7 Deck Deck Deck Deck Baggage room 7 Children s playroom 9 Baby changing room 8, 9 Video games room 8 Games room 9 Cinema 7 Disabled toilets 8, 9 Lifts Eating & Drinking Le Deauville 8 Restaurant A la carte menus, buffet and French wines. Riva Bella 8 Self-service restaurant. Le Pays d Auge 9 Pastries, cakes and sandwiches. Le Derby 9 Bar and musical entertainment. Shopping La Vitrine 8 Jewellery, watches, sunglasses, fashion... La Boutique Parfums 7 Perfumes, cosmetics, leather goods, fashion... Le Kiosque 9 Newspapers, confectionery, games, toys, souvenirs... The Main Shop 7 Spirits, tobacco, wine, confectionery, cameras, films, toys, souvenirs, clothing...
Pont -Aven Fleet and onboard information Cabin decks Routes and durations Plymouth Santander 20½ hours Portsmouth Santander 24 hours Plymouth Roscoff 6 hours Cork Roscoff 14 hours Onboard accommodation Commodore Class (sleeps 3 adults & 1 child) 18 cabins De Luxe (sleeps 4 adults) 16 cabins 4 Berth Club 56 cabins 2 Berth Outside 12 cabins 2 Berth Inside 284 cabins 4 Berth Outside 106 cabins 4 Berth Inside 158 cabins Reclining seats 47 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 41,000 Passenger capacity 2400 Car capacity 650 Restaurant 4 Self service restaurant 4 Salon de Thé 4 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 4 Lifts 4 Disabled cabins 4 Disabled toilets 4 Kennels 4 Childrens Club 4 Teenage area 4 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 4 Baby changing room 4 Charge payable on board.
DECK 9 DECK 8 DECK 7 DECK 6 Information 6 Sleeping accommodation Cabins 5, 6, 8 Disabled cabins 6 Reclining seats 9 Commodore lounge 8 Deck Deck Deck Deck Onboard services Bureau de change 6 Baggage room 6 Children s playroom 7 Baby changing room 7 Video games room 8, 9 Games room 8 Cinema 6 Swimming pool 9 Disabled toilets 7, 8, 9 Kennel 10 Lifts Eating & Drinking Le Flora 7 Restaurant A la carte menus, buffet and French wines. La Belle Angèle 7 Self-service restaurant. Le Café du Festival 7 Pastries, cakes and sandwiches. Shopping Le Fastnet 7 Terrace-bar, piano. Le Grand Pavois 8, 9 Main lounge bar. Les Finistères 9 Pool bar. The Main Shop 8 Spirits, tobacco, confectionery, toys, perfumes and cosmetics, leather goods, fashion, souvenirs, newpapers, books...
Bretagne Fleet and onboard information Cabin decks Routes and durations Portsmouth St Malo 8¾ hours Onboard accommodation Commodore Class (sleeps 3 adults) 16 cabins De Luxe 2 Berth Outside 14 cabins 2 Berth Inside 135 cabins 4 Berth Club 49 cabins 4 Berth Outside 36 cabins 4 Berth Inside 110 cabins Reclining seats 454 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 24,534 Passenger capacity 2056 Car capacity 580 Restaurant 4 Self-service restaurant 4 Salon de Thé 4 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 4 Lifts 4 Disabled Cabins 4 Disabled Toilets 4 Kennels 4 Childrens Club 4 Teenage area 7 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 7 Baby changing room 4 Charge payable on board.
DECK 9 DECK 8 DECK 7 DECK 6 Information 7 Sleeping accommodation Cabins 1, 2, 6, 8 Reclining seats 8, 9 Onboard services Bureau de change 7 Baggage room 7 Deck Deck Deck Deck Children s playroom 8 Baby changing room 8 Video games room 7 Games room 8 Cinema 5 Disabled toilets 7 Lifts Eating & Drinking Les Abers 7 Restaurant A la carte menus, buffet and French wines. La Baule 7 Self-service restaurant. La Gerbe de Locronan 8 Pastries, cakes and sandwiches. Le Lido Bar 8 Ice cream, sweets and drinks. Gwenn Ha Du 9 Main lounge bar. Yacht Club 9 Piano bar. Shopping La Vitrine 8 Jewellery, watches, sunglasses, fashion... La Boutique Parfums 8 Perfumes, cosmetics, leather goods, fashion... Le Kiosque 8 Newspapers, confectionery, games, toys, souvenirs... The Main Shop 8 The Travel Shop 8
Barfleur Fleet and onboard information Cabin decks Routes and durations Poole Cherbourg 4½ hours Onboard accommodation Commodore Class De Luxe 2 Berth Outside 2 Berth Inside 4 Berth Club 4 Berth Outside 44 cabins 4 Berth Inside 15 cabins Reclining seats 295 Cots 15 All cabins are en suite with air-conditioning Ship description Tonnage 20,133 Passenger capacity 1212 Car capacity 590 Restaurant 7 Self-service restaurant 4 Salon de Thé 4 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 7 Lifts 4 Disabled cabins 7 Disabled toilets 4 Kennels 7 Childrens Club 7 Teenage area 4 Tourist Information 4 Sundeck 4 Video games room 4 Baggage room 4 Swimming pool 7 Baby changing room 4
DECK 7 DECK 6 DECK 5 Information 7 Sleeping accommodation Cabins 5, 6, 7 Reclining seats 7 Onboard services Bureau de change 7 Tourist information 7 Deck Deck Deck Deck Baggage room 7 Children s playroom 9 Baby changing room 8, 9 Video games room 8 Games room 9 Disabled toilets 8, 9 Lifts Eating & Drinking Les Dunes 8 Restaurant A la carte menus, buffet and French wines. Turquoise 8 Self-service restaurant. Arc en ciel 9 Pastries, cakes and sandwiches. Le Derby 9 Bar, musical entertainment. Shopping La Boutique Parfums 8 Perfumes, cosmetics... Le Kiosque 7 Newspapers, confectionery, toys, cameras, films, fashion... The Main Shop 7 Spirits, wine, confectionery, souvenirs...
Normandie Vitesse Fleet and onboard information Routes and durations Poole Cherbourg Onboard accommodation 2½ hours Commodore Class De Luxe 2 Berth Outside 2 Berth Inside 4 Berth Club 4 Berth Outside 4 Berth Inside Reclining seats F582 C50 P100 Cots High speed reclining seats: F=Free, C=Commodore, P=Pre-allocated Ship description Tonnage 5,000 Passenger capacity 750 Car capacity 185 Restaurant 7 Self-service restaurant 4 Salon de Thé 7 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 7 Lifts 4 Disabled cabins 7 Disabled toilets 4 Kennels 7 Childrens Club 7 Teenage area 7 Tourist Information 4 Sundeck 7 Video games room 4 Baggage room 7 Swimming pool 7 Baby changing room 4
Normandie Express Fleet and onboard information Routes and durations Portsmouth Caen 3¾ hours Portsmouth Cherbourg 3 hours Onboard accommodation Commodore Class De Luxe 2 Berth Outside 2 Berth Inside 4 Berth Club 4 Berth Outside 4 Berth Inside Reclining seats 850 Cots Restaurant 7 Self-service restaurant 4 Salon de Thé 7 Bar 4 Bureau de Change 4 Shops 4 Playroom 4 Cinema 7 Lifts 4 Disabled cabins 7 Disabled toilets 4 Kennels 7 Childrens Club 7 Teenage area 7 Tourist Information 4 Sundeck 7 Video games room 4 Baggage room 7 Swimming pool 7 Baby changing room 4 Ship description Tonnage 6,581 Passenger capacity 850 Car capacity 235
How to make your ferry bookings Booking online As part of your ITX agreement, bookings, amendments and cancellations with Brittany Ferries must be made electronically, either directly from your own system or via our website www.brittanyferries.com/operators Over the past few years, Brittany Ferries have invested heavily in its online booking engine in order to make it the quickest and easiest way to book your clients with us. You can make all of your reservations online 24 hours a day, 7 days a week. This involves five straightforward steps and you will benefit from an instant email confirmation and tickets. Another benefit of using our dedicated website is amending and cancelling your booking couldn t be easier. Just enter your customers' surname and the Brittany Ferries booking reference and follow the simple onscreen instructions. It s also easy to get a quote via www.brittanyferries.com/operators When making a booking please have the following information to hand: Dates, times and routes of travel Number of passengers Onboard accommodation (mandatory, whilst still available, on night sailings) Name, title, sex and category (adult, child 4-15 yrs, infant 0-3 years) for each passenger plus details of any special assistance required in the case of an emergency Vehicle height and length Details of trailer, caravan, roof rack or bicycle carrier Travel documentation We will send an electronic combined ticket and confirmation documentation of the new booking on the first working day after the booking has been made. Please check details are correct at this stage. For very late bookings, travel documentation will be available on departure. Operators' website We have a dedicated Trade Support Team who are available to help you with any queries, but for quick and easy reference please just visit our website. It s packed full of useful information aimed to help you sell and book a Brittany Ferries crossing for your customers To create an account go to www.brittanyferries.com/operators and click on Request an Account. Simply enter your Brittany Ferries account number, an email address and a password of your choice. Your account will be ready to use in moments. As well as online ferry booking you can also take advantage of an online accounts service where applicable, making it quicker and easier to receive and reconcile your monthly statement.
Operators concessions These special fares are available to management and staff who are actively involved in selling Brittany Ferries range of products. Ferry travel Up to 75% SAVING ON A STANDARD RETURN FARE (regardless of length of stay) Valid for UK departures to France and Spain throughout the year, with certain date exceptions. Where the full 75% discount is not available on certain dates a 50% discount will apply. Further details available on request. Information and booking For further information on concessions, including full terms and conditions please contact our Concessions Team. Call: 0871 244 1400 www.brittanyferries.com/operators www.brittanyferries.com/grouptravel