Park First 2017 Overview

Park First 2017 Overview

INTRODUCTION Welcome to the Park First 2017 Overview We wanted to take this opportunity to update you on our year so far, and provide you with an insight into what s coming soon. As a valued Park First investor, you are an integral part of our journey to change the face of airport parking and we sincerely hope you find the information included in this update both informative and encouraging. Park First now operates over 15,000 airport parking spaces across some of the UK s major airports, including London Gatwick, London Luton and Glasgow International Airport. With a total portfolio value of more than 300 million, Park First has now been operating successfully in the UK airport parking industry for over five years. FIRST FOR LOCATION Park First off-airport car parking sites have been in operation for many years up to 32 years in some cases and they are chosen time after time by airport customers seeking the best service and location. FIRST FOR FACILITIES All of our car parking sites undergo a full refurbishment once taken over by Park First, to ensure they meet the exacting standards which set us apart from other UK airport car parking operators. We have invested millions of pounds in bringing each and every site up to the highest standard to provide end users with a premium car parking experience. FIRST FOR SAFETY The Park Mark symbol is the sign that a car park meets the strict standards set by the Safer Parking Scheme. This is a national standard to ensure UK car parks have all the necessary measures in place to keep customers and vehicles safe at all times. All Park First s UK airport car parks are accredited by the Safer Parking Scheme and we display the Park Mark symbol clearly to give customers the confidence to leave their car in our safe hands. FIRST FOR TECHNOLOGY Today s consumer seeks the very best online experience. With this in mind, we constantly invest in custom-built systems, the latest software and market-leading websites to make sure our car parks run smoothly, our enquiries convert to bookings and our users enjoy a smooth and simple journey through our online booking process. 3

Ifield - Gatwick - new tarmac & fencing Full refurbishment of centre - Skyport - Glasgow INVESTMENT INVESTING IN SUCCESS New barriers and ANPR system New camera booth installation Both Glasgow International and Gatwick Airport have experienced the most successful summer in their respective histories. Park First has seen significant increases in year on year bookings over the past five years, with our Gatwick car parks in particular reaching a peak occupancy of 91% during July 2017. During 2016/2017 each Park First car park has been closed for a period of between 8 to 12 weeks, in order to carry out comprehensive upgrades. This was to ensure our sites and facilities remain at the forefront of the airport parking industry and stay capable of meeting ever-growing demand from airport customers. Kitchen refurbishment Security CCTV upgrades CCTV pole installation Full refurbishment, security upgrades and installation of new ANPR (Automatic Number Plate Recognition) systems have now been carried out at all sites. Naturally, this downtime has affected occupancy. However, works which have now been completed on all existing car parks will enhance the customer experience, drive more traffic to our sites and instil confidence of good returns in the long term. New pick up and drop off centre - Glasgow New buses across all sites 5

ONLINE UPDATES ONLINE UPDATES OUR BRANDS AND PARTNERS Park First has invested large amounts of money in developing it s own airport parking booking engines and websites. Not only do these impressive, custom-built websites make the user experience easy and efficient, they enable us to attract and promote direct bookings, saving investors 10% off normal booking agent commissions. PARKFAST SwiftPark 7

MARKETING YOUR INVESTMENT MARKETING YOUR INVESTMENT New buses Signage Banners Social media Windscreen cards Car stickers Online videos Vehicle livery Outdoor advertising Flags 9

CUSTOMER TESTIMONIALS HAPPY CUSTOMERS Our car park customers are given the opportunity to post a review with independent review site, Feefo. We are proud to have received fantastic overall ratings for our car parking companies. Help Me Park 4.7/5 stars Cophall Parking Gatwick 4.7/5 stars See a snapshot of our recent reviews here, and visit the links on the next page to read all reviews. We have used Cophall many times over the years and always found the staff very helpful and efficient. Transfer to the terminals is quick and hassle free and their prices for parking are always very reasonable. This year we had a problem with our car and the staff were great and provided us free refreshments and a nice room to sit in whilst the AA recovery lorry arrived. I would certainly recommend this company. Steve S-R Cophall Parking Gatwick customer First time I have ever used a service like this and I would definitely use them again. We had 4 children in tow, the youngest being 2 and this just made the stress of going to the airport so much easier. Very prompt and did everything they said they would. Thank you. Miss Hazel Cragg Help Me Park customer Always (I ve used Help Me Park lots) on time, polite, efficient and friendly. You may find an alternative a little cheaper, but why bother; after all, all you want is to get there, get the car unloaded/loaded and go on holiday or go home!!! Never considered using anyone else. Mark Luffman Help Me Park customer Just good things to say about this experience, we have used this company many times and will in the future, thank you to all the helpful staff. C Winstanley Airport Parking and Ride Glasgow car parking customer It was very easy to find, you just drive up and the barrier lets you in no ticket or anything, we arrived very early 4.30 in morning there was a bus there waiting to take you straight to the airport - excellent. Ann Howatson Airport Parking and Ride Glasgow car parking customer Airport Park & Ride 4.6/5 stars See a snapshot of our recent reviews here, and visit the links at the bottom of the page to read all reviews. https://ww2.feefo.com/en-us/reviews/help-me-park https://ww2.feefo.com/en-us/reviews/cophall-parking-gatwick https://ww2.feefo.com/en-us/reviews/airport-park-ride-com We have used Cophall Parking for the last four years, this year there were 6 of us so needed to use two cars but no problem booking. 6AM arrival after a two hour drive so it s nice to have friendly staff who know what they are doing and within minutes we are on a bus heading for the airport, no stress. Return just as efficient, waited less than 5 minutes to be picked up, car ready and waiting what more can you want? John Jones Cophall Parking Gatwick customer 11

GLASGOW AIRPORT GLASGOW AIRPORT A RECORD YEAR Park First have been operating industry-leading car parks close to Glasgow International Airport for the last 5 years. Those years have seen incredible growth at the airport, as it continues to smash records month after month, year after year. Summer 2017 saw the busiest day in Glasgow Airport s 51-year history 40,000 people passed through its doors during 14 July 2017. In fact, the airport enjoyed its busiest ever summer, serving more than three million passengers over peak summer months June, July and August. It was also the first time in its history that the airport had topped one million passengers per month for three consecutive months. Long haul routes continue to grow at Glasgow, with twice daily services to Dubai passing the four million passenger milestone during August, following its introduction back in 2004. Direct services to North American destinations New York, Los Angeles, San Francisco, Las Vegas, Orlando, and others proved to be extremely popular with passengers, while Glasgow is the only Scottish airport to run a direct service to South Korea. GLASGOW AIRPORT IN NUMBERS 10 million passengers predicted for 2017 in line to top 2016 s record-breaking 9.4 million passengers 30 airlines 120 destinations 86,000 air transport movements per year 30 million passengers have flown from Glasgow with EasyJet since 1995 3 new routes added by Ryanair during summer 2017 2000 new seats to be added to Glasgow Airport services by Icelandair from November 2017 4 million car rental centre opened in February 2017 7,300 people employed thanks to Glasgow Airport 200 million generated annually for the economy 49% 51% 48% UNITED KINGDOM 6% MIDDLE EAST 2% OTHER 3% NORTH AMERICA 5% REST OF EUROPE 36% OTHER EU PASSENGERS ARRIVE AT GLASGOW BY CAR 50% TAXI/MINI CAB BUS/COACH CAR HIRE OTHER/UNKNOWN RAIL RAIL 7 OUT OF 10 ARE LEISURE TRAVELLERS 26% 10% 4% 9.5% 0.5% OTHER KEY DEVELOPMENTS IN THE AREA PARK QUADRANT & PACIFIC QUAY STRATHCLYDE UNIVERSITY MINI HOLLAND 1000 new Scottish jobs are set to be created as part of three new developments totalling 100 million investment, including luxury apartment complex Park Quadrant in Glasgow s West End and a new mixed-use site at Glasgow Pacific Quay. 53 million development Park Quadrant will create 500 construction jobs and is due to be completed by 2020. 12 million Pacific Quay is a new commercial and retail complex overlooking the river basin, sitting next to Cineworld, IMAX, the BBC and STV in the city. The development is set to create 400 new jobs and is due to be completed in 2019. Strathclyde University, located in Glasgow city centre, is investing 60 million in a new learning and teaching hub, due to be completed by 2020. The facility is part of a 650 million investment in transforming the university campus over the next 10 years, and will also include a new sports, health and wellbeing centre set to attract students from all over the world. A 15 million development will transform part of Glasgow s city centre into a Mini Holland, expanding the city s cycle routes to promote healthy lifestyles and reduce pollution. Scottish Transport Minister Humza Yousaf said: People will be able to enjoy new active travel routes and whether it is for commuting or leisure, more people will be able to enjoy the benefits of greener and healthier modes of transport. 13

GATWICK AIRPORT GATWICK AIRPORT FLYING HIGH Park First turned its attentions to Gatwick Airport, the world s busiest single runway airport and the UK s second largest airport, in 2015. GATWICK AIRPORT IN NUMBERS A record 45 million passengers for 12 month rolling period ending in July 7% FOREIGN BUSINESS 23% FOREIGN LEISURE PASSENGERS ARRIVE AT GATWICK BY CAR 36% Through established airport parking brands like Help Me Park and Cophall Parking Gatwick, we give customers the fantastic service they know and love, while investing in the best facilities and innovative technology to guarantee a premium airport parking experience. Gatwick Airport s incredible growth shows no sign of abating. With annual passenger numbers in line to top 45 million, summer 2017 proved to be another recordbreaking season, with the airport smashing annual passenger numbers month on month. 2.7 billion five year-investment plan in full swing to enhance passenger experience and boost efficiency 8.1 million passengers travelled through Gatwick during summer holidays 2017 4.9 million people travelled during August 2017 busiest ever month in Gatwick s history 228 destinations offered from Gatwick Airport Flying to 74 countries Contributes 5.3 billion to national GDP Gatwick generates 85,000 jobs nationally and 24,000 on the airport campus alone 53% 47% 10% UK BUSINESS 60% UK LEISURE RAIL TAXI/MINI CAB BUS/COACH PLANE 6 OUT OF 10 ARE LEISURE TRAVELLERS 34% 15% 8% 5% CAR HIRE 2% 1.15 billion to be invested in the next five years 240 million to be invested during 2017/2018 alone Investing in Gatwick Gatwick is now halfway through its 2.7 billion investment plan, which aims to drive growth to accommodate more than 50 million annual passengers in the next five years. Projects include: New self-service bag drop area Expansion of retail and dining area, including new Jamie Oliver s new flagship restaurant, The Diner Implementation of automated boarding process at gate Building a new hangar in partnership with Boeing Extending Pier 6 Adding a new domestic arrivals facility in the South Terminal The future of Gatwick Airport Gatwick s CEO, Stewart Wingate, presents the airport s bid for expansion: We continue to offer the UK a financeable and deliverable second runway scheme which we stand ready to deliver should the Government give us the go-ahead. Extensive IT projects to support core functions Expanding departures lounge in both terminals Improved access to South Terminal Work to support greater use of electric cars in line with plans to be the UK s most sustainable airport Gatwick s Director of Construction, Raymond Melee said: It s an exciting time at Gatwick as we kick off our five-year Capital Investment Programme with 1.15 billion committed up to 2022 and 240 million planned for 2017/18 alone. We are halfway through a 2.7 billion transformation programme as we plan for more growth and improved efficiency, while also maintaining our record levels of passenger satisfaction. 15

LONDON LUTON AIRPORT 5% FOREIGN BUSINESS 19% FOREIGN LEISURE PASSENGERS ARRIVE AT LUTON BY CAR 55% RAIL 17% LONDON LUTON AIRPORT PRIME LOCATION! BUS/COACH 14% Park First owns a successful and long-standing car park serving London Luton, one of the UK s busiest airports. With a prime location and established customer base, this is set to be an extremely appealing proposition. Swift Park currently operates this airport car park on behalf of Park First, on a meet and greet basis. Park First is confident that airport parking at London Luton airport will increase in price and occupancy as the airport s large development installations move towards completion. LONDON LUTON AIRPORT IN NUMBERS 1.6 million passengers used LLA in July 2017 40th consecutive month of growth 14.5 million passengers used the airport in 2016 18.5% increase on 2015 130+ destinations across Europe, Africa and Asia with more added all the time 20 new routes in 2017 so far 9,400 airport employees and 17,700 jobs supported indirectly, making it a major contributor to the UK and regional economy 65% UK LEISURE 50% 50% 11% UK BUSINESS TAXI/MINI CAB OTHER 8 OUT OF 10 ARE LEISURE TRAVELLERS 13% 1% 110 million investment programme underway 17

LONDON LUTON AIRPORT LONDON LUTON AIRPORT LEADING THE WAY The 110 million investment programme currently underway at London Luton is the biggest in its 78-year history. It aims to increase annual capacity to 18 million by 2020. Once complete, the transformation is forecast to increase the airport s annual economic impact by 1 billion, to 2.3 billion per annum, and create over 10,000 additional jobs by 2030. Improvements include: A complete redesign of the terminal to create a quick, efficient, friendly and convenient experience Doubling of the existing retail space, introducing new exciting shopping and dining options and a new 1 million executive lounge Double the existing capacity in the security search, immigration and baggage reclaim areas OTHER KEY DEVELOPMENTS IN THE AREA Luton Airport is working with Luton Council to invest in key developments close to the airport to secure future growth as part of the town s 1.5 billion transformation plans Napier Gateway 6.9 acre mixed use development including 685 apartments, hotel, retail/leisure space, health centre, piazza and park located right next to Park First Luton car park Luton DART (Direct Air to Rail Transit) - 200 million automated rail link connecting passengers to the airport Century Park mixed use commercial, business and industrial development including a new 100 million access road Bartlett Square - 100 million commercial development including offices, flexible workspaces and hotel London Luton Airport Enterprise Zone 395 acres linking the airport with Bartlett Square, Century Park and London Luton Airport Business Park, creating 7,200 jobs Watch this space for more news coming soon! 19

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CONTACT PARKFIRST +44 (0)1282 330 330 web email customerservices@parkfirst.com Park First Limited Group First House Mead Way Padiham, Lancashire BB12 7NG United Kingdom Help-Me-Park Cophall Parking Gatwick Airport Park and Ride Group First Global Limited @HelpMePark @CophallParking @APRparking @groupfirst PARKFAST SwiftPark Disclaimer The information in this brochure is not to be relied on as legal advice given to any individual. Anyone considering the contents of this document should take and rely on his own independent legal and other professional advice. Park First is not authorised to give investment/tax advice and you should seek independent financial and legal advice on all information included in this document prior to making any investment decision. All forecasts are based on historical performance and are purely indicative. Although every care has been taken to make sure the information in this brochure is accurate, Park First Ltd cannot accept any responsibility for mistakes or omissions. You should take your own professional advice before taking or refraining from any action based on the contents of this brochure which are only intended as a general outline to the matters referred to in it.