Opening Remarks Marsha Ragusa Director Contracts, British Airways
Audience Polling Joseph Suidan Assistant Director, ISAGO & IGOM Project, IATA Panelist
How I Want Airline Travel to be in the Future Patricia Simillon Head of Airline Operations Strategy, Amadeus
2011 Amadeus IT Group SA How I want airline travel to be in the future Patricia Simillon Head of Airlines Operations Strategy
Why do I want it to change? 2011 Amadeus IT Group SA
2011 Amadeus IT Group SA As a frequent traveller.. I m suffering! Time spent at the airport is my number one cause of dissatisfaction I firmly believe that baggage management could greatly be improved And when a disruption occurs it s a nightmare Connecting to social media, using augmented reality would make my time at the airport more valuable
2011 Amadeus IT Group SA Independent processes Independent processes Independent processes Why is it so difficult? Baggage Handling Passenger Reservations Check- In Technology Standalone BRS Standalone PSS Standalone DCS Silos of information, technology and function exist at most airlines Systems have been built and deployed to handle specific functions After all, flight time is just one moment of my entire journey
2011 Amadeus IT Group SA Why is it so difficult? Many airlines outsource ground handling to 3rd parties Ground handlers operate on narrow margins inhibiting investment They work on disconnected system with no insight into baggage volume or actions related to service disruptions My passenger information is not integrated between the airline, Ground Handler and airport. Some airports makes me feel I am at a shopping centre
How I see it changing 2011 Amadeus IT Group SA
2011 Amadeus IT Group SA My smartphone is more powerful than the super computers of the 70s 1980s 1990s Early 2000s June 2007 2008-2009 2010 2011 During the 1990s and early 2000s mobile phones became a standard accessory for the frequent traveller iphone resulted in a permanent change in the mobile device market 2008-2010 saw the birth of Android, now the #1 smartphone worldwide The introduction of the ipad in 2010 is now ushering in a new era of tablet computing
2011 Amadeus IT Group SA I want ubiquitous connectivity Flight arrival & departure Check-in Information needs to be filtered to reflect my personal preferences Disruption Management Baggage Tracking It needs to be accurate and instantaneous Overbooking Merchandising Offering me new opportunities for merchandising
The airport revolution has already begun 2011 Amadeus IT Group SA
My travel experience in the near future 2011 Amadeus IT Group SA
2011 Amadeus IT Group SA How I see the Airport of Tomorrow Widespread Now Widespread 2011-2014 Widespread 2015-2020 Passenger Self- Service Print at home boarding pass Kiosks Mobile boarding pass & ancillary service offers Self-service Baggage Drop Electronic Airline Voucher NFC boarding swipe Mobile payments NFC promotions Airport Operations Long Queues Mobile Roaming Agent Permanent Boarding Pass and Bag Tag Indoor location tracking NFC Automatic checkin Location Aware Baggage Airport & Airline Systems Standalone DCS Integrated DCS/PSS Airport Electronic Promotions Augmented reality Standalone BRS Standalone PSS
2011 Amadeus IT Group SA Takeaways Today, my reality is all about waiting to check in myself and my baggage at security to board for my baggage on arrival My expectation is a travel experience that is fluid and to the point Interactive and personalised
Fortunately the Airport revolution has already begun! 2011 Amadeus IT Group SA Navigating the Airport of Tomorrow white paper http://www.amadeus.com/airlineit/navigating-the-airport-of-tomorrow
Training: Key to Successful Ground Operations Dimitrios Sanos Product Manager, Airport & Ground Operations Training, IATA
Training: Key to Successful Ground Operations Dimitrios SANOS Product Manager Airport & Ground Operations Training, IATA
Proper Training at Operational Levels Higher Efficiency Better Safety Records Multi-Tasking Service Consistency Better Cost Control
IATA Registered Aviation Professional
Agent Level New Employees Supervisory Level Experienced Employees Management Level INTRODUCTION GROWTH MATURITY
Benefits Shifting training cost Safety related savings Economies of scale Alignment with IGOM & ISAGO Talent Management: Retain and support employees by giving them defined career growth
1 2 ELIGIBILITY Education and Work experience TRAINING Technical and Leadership training 4 I-RAP FRAMEWORK 3 PROFESSIONAL DEVELOPMENT Training and Industry activities EXAMINATION Knowledge and Skills
Wrap-up and Closing Comments
Coffee Break Sponsor
Audience Polling Joseph Suidan Assistant Director, ISAGO & IGOM Project, IATA Panelist