Pax Load Factor (%) 58.5 71.8 75.1 75.5 80.4 71.0 74.7 70.7 74.1 78.3 69.2 74.4 68.0 75.8 81.2 91.9 92.5 84.4 87.3 84.9 88.0 86.9 Pax Carried (in Lakhs) Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of November 2016. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Nov 2016 were 903.36 lakhs as against 733.82 lakhs during the corresponding period of previous year thereby registering a growth of 23.10% (Ref Table 1). 1000.00 900.00 800.00 700.00 600.00 500.00 400.00 300.00 200.00 100.00 0.00 733.82 YoY 903.36 73.22 Growth: YoY = + 23.10 % MoM = + 22.45 % MoM 89.66 2015 2016 Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Nov 2016 are as follows (Ref Table 2): 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Trujet Air Carnival 1
The passenger load factor in the month of Nov 2016 has almost remained constant compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Nov 2016 has been 1.17%. Airline-wise details of cancellations are as follows: Air Carnival Trujet Go Air IndiGo Air India Jet Airways Vistara Spicejet Air Costa JetLite Air Asia 1.60 1.46 1.02 0.95 0.68 0.67 0.62 0.46 0.00 4.06 8.49 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 11.4% Conse/Misc 36.0% Operational 1 Commercial 1.7% Weather 40.9% 2
Passenger Complaints during the month During November 2016, a total of 951 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of November 2016 has been 1.1. The airline-wise details are as follows: Jet Airways+Jetlite 2.6 Air India (dom) 2.5 Air Carnival 1.1 Air Costa 1.0 Go Air 0.8 Trujet 0.7 Air Asia 0.7 Spicejet 0.6 IndiGo 0.3 Vistara 0.1 0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering 0.2% Staff Behaviour 12.7% Others 4.4% Fare Refund 6.2% Disability 1.7% Customer Service 21.9% Flight Problem 3 Baggage 18.9% 3
1.4 1.1 2.0 0.1 0.1 0.2 2.9 2.3 1.7 5.3 4.4 7.6 6.8 6.2 12.8 12.0 9.5 11.3 12.7 18.5 18.9 23.2 21.9 26.5 28.1 32.0 30.6 The reason for complaint as percentage compared to the previous month is as follows: 50.0 45.0 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Sep-16 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Nov 2016 is given in the following table. It may be seen that Go Air has defaulted again in Cat II A: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 115.3 1.39 24.3 Jet Airways + JetLite 69.0 1.00 13.0 Spicejet 114.6 1.46 36.8 Go Air 175.1 0.73 75.0 IndiGo 151.6 1.08 21.4 Vistara 62.9 1.03 26.8 Air Asia 587.7 9.57 221.4 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Nov 2016 is as follows: OTP at Four Metro Airports Spicejet Jet Airways+JetLite Vistara IndiGo Go Air Air India (Dom) 81.7 75.9 75.2 72.4 69.0 67.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 77.4 HYD 79.4 BOM 51.7 DEL 72.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 87.5 HYD 85.6 BOM 67.9 DEL 75.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 83.8 HYD 85.9 BOM 68.7 DEL 84.4 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air DEL 72.2 BLR 77.4 BOM 59.6 HYD 95.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo BLR 77.9 HYD 82.8 BOM 58.5 DEL 72.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara BLR 81.4 HYD 93.3 BOM 65.3 DEL 75.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 4% Wx 2% ATC 13% Misc 1% Reactionary 69% Pax 3% Ramp 1% Tech 3% Ops 4% 8
0.42% 0.36% 0.76% 0.63% 0.77% 1.31% 0.53% 0.75% 0.32% 0.73% 0.54% 0.61% 0.13% 0.30% 0.20% 2.43% 3.18% 1.96% 1.46% 0.51% 1.06% 1.90% 1.04% 0.74% 0.65% 0.28% 0.76% 1.47% 0.72% 0.22% 1.72% 2.60% 3.31% 2.55% 3.61% 2.70% 8.63% 0.10% 0.22% 0.25% 0.56% 0.82% 0.27% 0.40% 0.19% 0.34% 0.39% 0.35% 0.73% 0.13% 0.23% 0.10% 0.07% 0.08% 0.16% 0.22% 0.36% 0.57% 0.19% 0.16% 0.27% 0.23% 0.09% 0.96% 0.78% 0.54% 0.87% 0.86% 1.99% Revenue Earned& Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% 9
0.20% 0.08% 0.08% 0.04% 0.18% 0.04% 0.07% 0.27% 0.04% 0.14% 0.53% 0.37% 0.25% 1.35% 2.29% 2.32% 3.65% 0.38% 0.08% 0.07% 0.38% 0.71% 0.59% Indigo 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 5.0% % of Revenue Earned in Highest fare bucket 3.0% 1.0% 10
0.04% 0.22% 0.13% 0.59% 0.16% 0.25% 0.04% 0.09% 0.14% 0.52% 0.07% 0.07% 0.97% 0.63% 0.57% 0.60% 2.00% 3.51% 3.14% 3.04% 3.17% 3.00% 4.17% 3.88% 5.00% 11.00% 0.17% 0.04% 0.19% 0.11% 0.12% 0.15% 0.82% 0.61% 0.92% 0.72% 0.66% 0.78% 1.20% 1.02% 1.19% 2.57% Go Air 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 15.0% % of Revenue Earned in Highest fare bucket 12.5% 1 7.5% 5.0% 2.5% 11
0.32% 0.13% 0.07% 0.08% 0.30% 0.61% 0.27% 0.15% 0.18% 0.08% 0.30% 0.35% 0.14% 0.04% 0.21% 0.11% 0.67% 1.00% 0.93% 0.89% 0.99% 1.96% 2.50% 3.81% 4.22% 0.28% 0.63% 0.11% 0.17% 0.43% 0.10% 0.13% 0.15% 0.15% 0.04% 0.04% 0.62% Spicejet 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 5.0% % of Revenue Earned in Highest fare bucket 3.0% 1.0% 12
0.37% 0.41% 0.15% 0.07% 0.09% 0.25% 0.22% 0.41% 0.09% 2.17% 1.79% 2.33% 1.84% 4.11% 5.72% 0.11% 0.54% 0.37% 0.40% 0.16% 0.28% 0.40% 1.21% Vistara 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ 13
0.60% 0.69% 0.57% 1.11% 0.07% 0.24% 0.56% 2.93% Air Asia 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% BLR-DEL DEL-GAU 5.0% % of Revenue Earned in Highest fare bucket 3.0% 1.0% BLR-DEL DEL-GAU 14
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 106 Jet Airways and JetLite 1603 Refund Rebooked on other flights Hotel accommodation Compensation of Rs. 5.01 lakhs Refund Rebooked on other flights Hotel accommodation Compensation of Rs. 77.29 lakhs Spicejet 434 1.87 Go Air Nil Nil 5023 6790 9199 Refunds Hotel accommodation Compensation of Rs. 10.55 lakhs Refunds Hotel accommodation. Compensation of Rs. 18.84 lakhs Compensation of Rs. 25.12 lakhs 3 IndiGo 1 Nil 1858 0.40 lakhs Air Costa Nil Nil 198 2.75 lakhs Air Asia Nil Nil 6 31983 4806 16138 3360 23451 Vistara Nil Nil 527 4.24 lakhs 2930 Trujet Nil Nil 276 Air Carnival Nil Nil 321 Compensation of Rs. 8.81 lakhs 295 6 196 Refunds where pax desired Compensation of Rs. 41.40 lakhs Refunds where pax desired Transfer to other airlines Compensation of Rs. 33.88 lakhs All pax given refreshments Refunds where pax desired Compensation Rs. 0.39 lakhs Compensation Rs. 0.16 lakhs Compensation Rs. 1.89 lakhs 95 Nil of of of 15
SUMMARY No. of Pax Affected Denied Boarding Cancellations Delays Facilities & Compensation No. of Pax Affected Facilities & Compensation No. of Pax Affected Facilities 2144 Rs. 84.17 lakhs compensation 24201 Rs. 70.72 lakhs compensation and facilities 83260 Rs.77.72 lakhs towards compensation and facilities 16
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016 Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep 12.06 70.24 82.30 85.3 14.7 IIIrd Quarter 36.92 214.27 251.19 85.3 14.7 Oct 11.25 75.47 86.72 87.0 13.0 Nov 11.57 78.09 89.66 87.1 12.9 Dec IVth Quarter Total 132.96 770.40 903.36 85.3 14.7 Data of 2015 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 32.93 152.53 185.46 82.2 17.8 II nd Qtr 32.02 170.85 202.87 84.2 15.8 III rd Qtr 32.78 169.10 201.88 83.8 16.2 IVth Qtr 22.77 120.84 143.61 84.1 15.9 Total 120.50 613.32 733.82 83.6 16.4 Growth (%) = +10.34 +25.61 +23.10
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Trujet Air Carnival Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84.0 79.4 Aug 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.6 Sep 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5 Oct 71.8 75.5 71.0 91.9 84.4 84.9 70.7 78.3 69.2 0.0 75.8 58.5 Nov 75.1 80.4 74.7 92.5 87.3 88.0 74.1 86.9 74.4 0.0 81.2 68.0 Dec 18
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival Jan Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Feb Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Mar Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - IstQtr Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Apr Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - May Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - IIndQtr Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Jul Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Aug Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Sep Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06 Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1 IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10 Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0 Oct Pax Carried 11.25 12.73 2.09 11.18 6.88 36.93 0.51 2.36 2.32 0.0 0.39 0.08 Market Share 13.0 14.7 2.4 12.9 7.9 42.6 0.6 2.7 2.7 0.0 0.4 0.1 Nov Pax Carried 11.57 13.36 2.18 11.48 7.20 37.73 0.52 2.51 2.60 0.00 0.41 0.09 Market Share 12.9 14.9 2.4 12.8 8.0 42.1 0.6 2.8 2.9 0.0 0.5 0.1 Dec Pax Carried Market Share IVthQtr Pax Carried Market Share TOTAL Pax Carried 132.96 148.47 24.39 114.64 73.97 354.16 6.35 21.02 22.14 1.33 3.64 0.27 Market Share 14.7 16.4 2.7 12.7 8.2 39.2 0.7 2.3 2.5 0.1 0.4 0.0 Table 3
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Costa 5 1.0 5 - Air Asia 18 0.7 18 - Vistara 3 0.1 3 - Go Air 57 0.8 57 - IndiGo 101 0.3 101 - Spicejet 71 0.6 71 - Jet Airways + JetLite 400 2.6 400 - Air India (Dom) 292 2.5 158 134 Trujet 3 0.7 3 - Air Carnival 1 1.1 1 Total 951 1.1 817 134 20