DONCASTER FRENCHGATE AND TOWN CENTRE QUALITY BUS PARTNERSHIP SCHEME

DONCASTER FRENCHGATE AND TOWN CENTRE QUALITY BUS PARTNERSHIP SCHEME Pursuant to Sections 114-123 of the Transport Act 2000 1

Dated 2009 THE STATUTORY QUALITY PARTNERSHIP SCHEME FOR DONCASTER FRENCHGATE TRANSPORT INTERCHANGE AND TOWN CENTRE IS MADE IN ACCORDANCE WITH SECTIONS 114-123 OF THE TRANSPORT ACT 2000 BY: (1) SOUTH YORKSHIRE [INTEGRATED] TRANSPORT AUTHORITY of PO Box 37 Regent Street Barnsley S70 2PG ( the Authority ) (2) SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE of 11, Broad Street West, Sheffield S1 2BQ ( the Executive ) (3) DONCASTER METROPOLITAN BOROUGH COUNCIL of PO Box 71 Copley House, Waterdale, Doncaster DN1 3EQ ( the Council ) 1. DEFINITIONS AND INTERPRETATION the 2000 Act means the Transport Act 2000 as amended by subsequent legislation Another Scheme Area means any other area subject to a Statutory Quality Partnership Scheme made under the 2000 (or subsequent)) Act Commencement Date means 20 th July 2009 Complementary Bus Service Core Bus Service means a Local Service other than a Core Bus Service means a Local Service or Service Group operating at a frequency of four or more buses within any one hour period between 0700 and 1800 Monday to Saturday CCTV means closed circuit TV camera equipment (recording to evidential quality to enable prosecution) for the purpose of accident investigation, detection, deterrence and/or 2

prevention of crime or antisocial behaviour Dedicated Route Specific Bus means a bus allocated only to a specific Local Service enabling that Local Service to be individually promoted the Facilities means all those elements of infrastructure and works set out in Clause 5 Hackney Carriage Local Service means a vehicle licensed by a Local Authority for use as a hackney carriage as defined by the Local Government (Miscellaneous Provisions) Act 1976 has the meaning set out in Section 2 of the Transport Act 1985, and as identified from time to time by the Executive for the purposes of this Scheme by named operator and a unique service number but excluding any such Local Services as set out in Schedule 8 Mini Interchange means a cluster of recognised Stopping Places observed by Local Services to facilitate passenger interchange with raised boarding points to enable level boarding to low floor buses, sheltered waiting areas and passenger information. Private Hire Vehicle Real Time Means such a vehicle as defined by the Local Government (Miscellaneous Provisions) Act 1976 means a system of providing scheduled and actual next bus departure time information. It is provided by RID and RTPI outputs RID means Real Time Intelligent Detection System used to control traffic signals and give priority when necessary to buses using global positioning technology and queue detection RTPI means Real Time Passenger Information used to provide actual bus time information at selected Stopping Places with 3

displays and also by email and telephone text Scheme means the Doncaster Frenchgate Interchange and Town Centre Quality Bus Partnership Scheme subject of this document Scheme Area has the meaning set out in Clauses 4.1 and 4.2 Scheme Makers means the Authority, the Executive and the Council Service Change Date Agreement means the agreement entered into between the Executive and the Association of Bus Operators Serving South Yorkshire on 19 th February 2008 and any subsequent written agreement Service Change Dates means the dates agreed in accordance with the Service Change Date Agreement Service Group means two or more Local Services provided by the same operator, which together over common sections of route provide an enhanced regular frequency and this is deemed to apply where the timing of journeys involves no more than 10 minutes variation from the timings which would provide even headway spacing. For example, two such Local Services operating hourly at intervals of 20/40 minutes would constitute a Service Group but those at intervals of 19/41 minutes would not) Standard of Services means the standards set out in Schedule 7 Stopping Place has the meaning set out in Section 137(1) of the Transport Act 1985 Supported Bus Service means a Local Service which is fully or partially financed by and operated under contract to the Executive and includes 4

any funding source utilised by the Executive Traffic Commissioner has the meaning set out in Section 82(1) of the Public Passenger Vehicles Act 1981. (For the purposes of this Scheme this is the Traffic Commissioner for the North Eastern Traffic Area) Traffic Regulation Order (TRO) Means an order under the Road Traffic Regulation Act 1984 or any other enactment regulating the use of roads or other places by public service vehicles. 2. DATE AND PERIOD OF OPERATION 2.1 The Scheme is to be made on Monday 17 th April and will come in to operation on Sunday 19th July 2009. 2.2 The Scheme will operate until end July 2019 notwithstanding any postponement of the Scheme under section 117 of the 2000 Act but subject to variation or revocation in accordance with Section 120 of the 2000 Act. 3. SCHEME PURPOSE AND OBJECTIVES 3.1 The Scheme aims to improve the quality of bus services operating in the Scheme Area. 3.2 The Scheme aims to enable bus operators to achieve more reliable and punctual Local Services in accordance with bus service registrations and commitments to the Traffic Commissioner. 3.3 The Scheme will contribute to the implementation of the Authority s local transport policies and specifically assist the delivery of the South Yorkshire Local Transport Plan 2006-2011 and its Bus Strategy aims by: providing a realistic alternative to the car 5

providing quality transport for those without use of a car improving the overall image of bus services and promoting confidence in the bus service network enabling faster boarding times with raised kerbs and level access to low floor buses reducing delays to the smooth and consistent operation of bus services better customer relations and more customer focussed standards, consistently delivered ensuring comfort and convenience across the whole journey maintaining good and consistent standards of cleanliness, upkeep and information ensuring safety and security throughout the whole journey and effective systems making bus use easy ensuring interchange is not a major barrier to travel improving the overall image of bus services, positively marketing and promoting confidence in the services improving access by bus to local centres and key social facilities (such as for employment, education, health, essential retail, banking and leisure) improving modal choice and increasing bus patronage increasing mobility and reducing barriers to bus use contributing to and reinforcing wider economic regeneration and the social inclusion policies of the Council. 6

3.4 The Scheme Makers will provide and maintain the Facilities in the Scheme Area and operators of Local Services who wish to use the Facilities will undertake to provide such Local Services to the Standard of Services. (a) The Scheme Makers are satisfied that the provision of the Facilities and operation of Local Services in accordance with the Standard of Services will bring benefits to persons using Local services in the Scheme Area by improving the quality of those Local Services and will: (i) provide improved access to the bus network at all Stopping Places covered by the Scheme using raised kerbs (155mm) designed for level boarding access and egress to low floor buses and tactile paving for those with visual impairment (ii) provide easier access to the bus network for all bus users by use of low floor buses on most Local Services operating in the Scheme Area (iii) provide reduced journey times by highway measures to reduce traffic delay at congestion bottlenecks and use of measures including RID to give priority to buses at selective traffic signal controlled junctions (iv) provide improved consistency and predictability of journey times through bus priority measures including RID which can measure and quantify timetable compliance and provide RTPI to guide passenger and management decisions and to improve bus service reliability (v) provide improved quality standards for the customer including internal and external vehicle cleanliness, maintenance of seating and interior fittings to the highest achievable standard (vi) improve driver attitude by ensuring drivers are trained to the National Occupational Standard of NVQ level 2 or equivalent including customer care and that they carry out their duties in a courteous and professional manner at all times 7

(vii) improve understanding of bus service travel options by minimising barriers to interchange and improving passenger information at Stopping Places, Interchanges, on buses and via internet and text messaging technology using the outputs from Real Time Passenger Information (RTPI). (b) The Scheme Makers are satisfied that the provision of the Facilities and the operation of Local Services which are compliant with Euro II and Euro III exhaust emission standards will improve air quality in the four Urban Air Quality Management Areas where traffic pollution is identified as the primary contributor including the Central AQMA along the A630 in the town centre. Such actions assist with the Council s Air Quality Action Plan reducing the volume of car journeys in the Doncaster Metropolitan Borough. Buses to be conditioned to comply with exhaust emission standards in the Scheme Area also operate throughout the Doncaster urban area and therefore can be considered to have an effect in reducing air pollution. (c) The Scheme Makers are satisfied that the improvements to Local Services will lead to increased patronage and contribute to limiting traffic congestion. 3.5 The notice and consultation provisions of Section 115 of the 2000 Act have been complied with. 4. SCHEME AREA 4.1 The Scheme Area includes Doncaster Frenchgate Interchange and Facilities in Doncaster town centre including enhanced Stopping Places, bus lanes, priority measures defined in Schedules 3 and 4. The roads and corridors affected include North Bridge Road, Trafford Way, Cleveland Street, Duke Street, Silver Street, Hall Gate, Nether Hall Road, South Parade, St Sepulchre Gate West, Market Road, East Laith Gate, Waterdale, Princes Street, Wood Street, Greyfriars Road, College Road and Church View. 4.2 The Scheme Area is illustrated on the map in Schedule 1. 8

4.3 The Scheme shall apply to all operators of Local Services within the Scheme Area. A summary of all Local Services operating in the Scheme Area is listed on Schedule 2. This will be updated when required for every Service Change Date and copies made available to the Traffic Commissioner and all operators of affected Local Services. 5. FACILITIES 5.1 Subject to Clause 8, the Executive and the Council will make the Facilities available to Local Services from Sunday 19th July 2009 until the Scheme ceases to have effect. 5.2 The Executive and the Council shall ensure that any TRO and/or other contractual or other arrangement necessary to deliver the Facilities are made and maintained whilst the Scheme has effect as listed in Schedule 6. 5.3 Bus lanes are intended to give priority to Buses, Hackney Carriages and Cycles. Bus Gates are intended to restrict usage to Buses, Hackney Carriages, Private Hire Vehicles and cycles and are intended give priority of these vehicles. 5.4 Clauses 5.1 and 5.2 do not apply in relation to any period during which the Executive or the Council are temporarily unable to fulfil their obligations due to circumstances beyond their control. In such circumstances a nominated contact at each operator will be notified in writing (or other agreed format) of the reason and anticipated duration of each individual breach 7 days in advance or in the case of an unforeseen emergency as soon as is practicably possible after the breach becomes apparent. 5.5 The Executive will provide Doncaster Frenchgate Interchange, it being the country s first transport Interchange delivered under a Private Finance Investment Bid (PFI). The Interchange links all Doncaster buses and the town s public transport facilities together at one central location and provides safe, comfortable waiting areas for passengers using bus services. It incorporates safe and secure covered pedestrian access to the new Frenchgate shopping centre, the town 9

centre and the rail station offering maximum integration with other modes of transport. Key features include: 30 accessible bus stands with raised kerbs for ease of access to low floor buses. Automatic vehicle-activated doors at each stand safely segregating bus and pedestrian movement Comprehensive CCTV coverage for safety and security Passenger information and head of queue displays at each stand Information centre and customer service officers in Interchange and shopping malls including 24 hour access to electronic journey planner information Air extraction system configured to adjust to pollution levels in the bus operating area Accessible toilets and baby changing facilities shop and refreshment facilities new covered pedestrian link between bus and rail station 5.6 The Executive and/or the Council shall also provide upgraded Facilities at the Stopping Places as listed in Schedule 3. This includes details and status of all the stops and shelters in the Scheme Area. Facilities are identified on the map in Schedule 1. The Bus Stop Standard Specification for Key Routes will be applied as appropriate for all Stopping Places in the Scheme Area as detailed in the extract in Schedule 5 (3.4). 5.7 The Council shall or has already provided all the Facilities listed and detailed in Schedule 4 to include in summary: An inbound bus lane and RID signal priority on Cleveland Street from St James bridge to Trafford Way and between Cleveland Street and Doncaster Frenchgate Interchange along Trafford Way. 10

Two way bus gate on Cleveland Street between Hallgate and Wood Street and between Printing Office Street and Duke Street. Two way bus gate on North Bridge Road between Trafford Way and Marshgate any necessary highway infrastructure works not covered elsewhere to enable the upgraded Stopping Places in Schedule 3 to be delivered RID controlled signals at junctions as detailed in Schedule 4. 5.8 All of the Facilities have previously been the subject of enhancement works are included in the Scheme in accordance with the Quality Partnership Schemes (Existing Facilities) Regulations 2001. 5.9 All Stopping Places (bus stops) in the Scheme Area will be protected bybus Stop Clearways as enabled by the Traffic Signs Regulations and General Directions 2002, (Statutory Instrument 2002 No. 3113). These will be indicated by single broad yellow lines painted on the road parallel to the kerb starting 27 metres prior to that stop in order to keep them clear of parked vehicles so enabling buses to access and dock parallel to the kerb to permit level boarding on to low floor buses. 5.10 The Facilities are to be maintained by the Executive and the Council (as respectively provided by each of them) for the duration of the Scheme and in accordance where appropriate with the Quality Bus Corridor Maintenance Specification (Section 3.2) and the Bus Stop Standard Specification for Key Routes (3.4). The details of these are attached as Schedule 5. 6. STANDARD OF SERVICES 6.1 Operators of Core Bus Services listed in Schedule 2 in the Scheme Area shall on those services comply with the Standard of Services as set out in Schedule 7 from 20 th July 2009 unless they are excluded from the Scheme by Schedule 8. 6.2 Operators of Complementary Bus Services listed in Schedule 2 in the Scheme Area shall on those services comply with the Standard of Services set out in 11

Schedule 7 from 20th July 2009 unless they are excluded from the Scheme for any reason identified in Schedule 8. 6.3 Supported Bus Services shall comply will the Standard of Services set out for the appropriate category of Core or Complementary Bus Services respectively as defined in 6.1 and 6.2. 7. PASSENGER BENEFITS 7.1 The improvements to infrastructure, highways, vehicle quality and staff training will bring benefits to persons using Local Services in the Scheme Area by improving the quality of those Local Services. 7.2 Journey time savings The Scheme Makers are satisfied that the implementation and maintenance of the Facilities including the Interchange, bus priority measures, RID controlled traffic signals, low floor vehicles and raised kerbs for level boarding will contribute to overall journey time reductions for Local Services. However due to the complex routeing patterns and nature of the town centre it is not possible to identify specific savings to particular routes. 7.3 Patronage growth 7.3.1 The implementation of the Scheme is intended to improve the quality of Local Services making them more attractive to passengers using them and delivering patronage growth in the Doncaster Metropolitan Borough area as shown in summary detail in Schedule 9. 7.3.2 The completion and ongoing maintenance of all the Facilities and conditioning of Local Services to compliance with the Standard of Services is expected to achieve further patronage growth. The implementation of this Scheme will protect the Facilities and preserve the benefits already accrued to date. 12

8. CONDITIONS OF USE 8.1 An operator of a Local Service may only use any of the Facilities in the Scheme Area if: (a) a written undertaking from the operator in the template form attached at Schedule 10 is provided to the Traffic Commissioner and a copy delivered to the Executive (b) the Local Service is provided to the Standard of Services in accordance with that undertaking EXCEPT for any period during which an operator is temporarily unable to do so owing to circumstances beyond his control, provided that a nominated contact at the Executive and the Council is notified in writing (or other agreed format) within 24 hours of the reason and anticipated duration of each individual breach in advance or as soon as is practicably possible after the breach becomes apparent. 8.2 Any operator of a Local Service who fails to comply with Clause 8.1 above may be subject to action by the Traffic Commissioner in accordance with Section 26 (conditions attached to PSV operator s licence) of the Transport Act 1985 and Section 155 of the 2000 Act. 9. REVIEW AND MONITORING 9.1 The Scheme Makers will review the operation of the Scheme on each anniversary of the Commencement Date which will include assessment of the Scheme s benefits in order to determine any action required to maintain those benefits. 9.2 No more than 14 days after the close of each 28 day period or month (if this is the bus operators standard reporting period) of the Scheme (from the Commencement Date) the operator of a Local Service using the Facilities shall provide to the Executive a written report giving summary details of its delivery of the Standard of Services in such period as the Executive shall periodically request to include compliance with Standard of Services, net lost mileage by 13

service and the number of trained drivers in accordance with the protocol agreed for this purpose. 9.3 The Executive and the Council retain the right to monitor compliance with the Standard of Services in respect of a Local Service which is using the Facilities and operators of such services will allow reasonable access to any such Local Service and provide them with any reasonable assistance required for this purpose. 9.4 Operators of Local Services shall to supply to the Executive a statement at the start of the Scheme and then on an annual basis listing each bus by registration plate and fleet number, its Euro compliance emission standard, accessibility compliance, enabled Real Time, CCTV and the number of drivers employed and used in the Scheme Area who have and have not met the prescribed training and customer care requirements in accordance with the Standard of Services or their status in receiving training. 9.5 Instances of operators failing to comply with the Standard of Services may be reported to the Traffic Commissioner and may be subject to action as detailed in Clause 8.2. 14

SIGNED on behalf of SOUTH YORKSHIRE [INTEGRATED] TRANSPORT AUTHORITY by: Name: Councillor Mick Jameson (Chairman) Signed:.. 15

SIGNED on behalf of SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE by: Name: David Brown (Director General) Signed:.. 16

SIGNED on behalf of DONCASTER METROPOLITAN BOROUGH COUNCILby: Name: Mayor Martin Winter (Leader) Signed: Name: Paul Hart (Acting Managing Director) Signed: 17

SCHEME AREA SCHEDULE 1 18

SCHEDULE 2 Doncaster Interchange and town centre SQPS - as at January 2009 ISSUE 1 Service number PB reference number Operator Service Description Comments Monday to Friday Saturday Sunda Core Local Services Daytime Evening Daytime Evening y 15 First Doncaster - Edlington 8/9 30 8/9 30 15 DD LF 6 16 First Doncaster - Balby 10 30 10 30 30 SD 4 19/19A First Doncaster - Balby (19A via Hexthorpe) Supported few AM 10 30 10 30 30 SD 3 50 First Doncaster - Skellow Co-ordinated with 50A 30 60 30 60 60 DD LF 2.5 50A First Doncaster - Skellow Co-ordinated with 50 30 60 30 60 60 DD LF 2.5 55 First Doncaster - Rossington (circle) eve/sun see 55B 8 None 10 None None DD LF 8 55B First Doncaster - Rossington (circle) eve/sun 55 variant None 30 None 30 20 DD LF - 57 First Doncaster - Cantley few am and Sun eve jnys supported 7/8 20-30 10 20-30 20-30 SD LF 8 66 First Doncaster - Intake Lothian Road 2 am jnys supported 10 20 10 20 20 SD LF 4 71 First Doncaster - Hexthorpe 15 None 15 None None SD 2 76/76A First Bentley - Doncaster - Wheatley - Clay Lane Estate Early AM as 76A 9 20/60 9 20/60 20 SD LF 10 78 First Doncaster - Woodlands - Adwick le Street (circle) eve/sun see 78A 15 None 15 None None DD LF 4 78A First Doncaster - Woodlands - Adwick le Street (circle) eve/sun 78 variant None 30 None 30 30-60 DD LF - 81 First Doncaster - Armthorpe Co-ordinated with 82 15 60 15 60 30 SD 4 82 First Doncaster - Armthorpe Co-ordinated with 81 15 60 15 60 30 SD 4 220 Stagecoach Doncaster - Mexborough - Wath - Rotherham Coordinated with 221,222 30 None 30 None None SD LF 6 221 Stagecoach Doncaster - Mexborough - Rotherham Coordinated with 220,222 30 60 30 60 60 SD LF 6 222 Stagecoach Doncaster - Mexborough - Wath - Barnsley Coordinated with 220,221 30 60 30 60 60 SD LF 7 224 Stagecoach Doncaster - Sprotborough - Bolton - Mexborough Coordinated with 225, 1 bus ph supported 30 60 30 60 60 SD LF 4 225 Stagecoach Doncaster - Sprotborough Coordinated with 224 30 None 30 None None SD LF 1 X78 First Doncaster - Rotherham - Meadowhall - Sheffield 10 30 10 30 15/30 DD LF 18 TOTAL 104 Complementary Local Services 13 First Doncaster - Warmsworth 60 None 60 None None SD 1 14 First Doncaster - Edlington Diversion funded and Sat 60 None 60 None None SD 1 18 Powells Doncaster - Edlington - Maltby - Dinnington 60 60 60 60 120 SD LF 2 18A Powells Doncaster - Edlington - Maltby - Wickersley - Dinnington 60 None 60 None None SD 2 22 Stagecoach EM Doncaster - Tickhill - Worksop Supported jnys Notts CC 30 60 30 60 60 SD LF 5 25 Stagecoach EM Doncaster - Bawtry - Harworth 30 60 60 60 60 SD LF 3 31A Stagecoach EM Doncaster - Bircotes - Worksop Supported jnys Notts CC 2 jnys None 2 jnys None None SD 1 42 Stagecoach Doncaster - Scawsby (circle) 30 None 30 None 60 MID LF 1 51 First Askern - Skellow - Doncaster SCHD 1 jny None None None None DD - 52 Wilfreda Doncaster - Bentley - Carcroft - Skellow 30 None 30 None None MID LF 2 53 Wilfreda Doncaster - Highfields - Woodlands (circle) inter-peak only 60 None 60 None None MID LF 1 54 First Doncaster - Scawthorpe supported early Sat AM 20 None 20 None None SD LF 2 58 First Doncaster - Bessacarr 1 jny AM as 58C 15 None 15 None None SD LF 3 58A Wilfreda Doncaster - Doncaster Leisure Park None 30 None 30 30 MID LF - 59 First Doncaster - Cantley - Bessacarr from 492 60 None 60 None None SD 1 64 First Doncaster - Bentley - Arksey (Circle) 1 jny 60 None 60 60 SD LF - 64 Stagecoach Doncaster - Bentley - Arksey (Circle) few pk None few pk None None DD 0.5 64A Stagecoach Doncaster - Bentley - Arksey (Circle) Supported to divert at Kendal Rd 30 None 30 None None DD 1.5 65 First Doncaster - Intake 20 None 20 None None SD 2 67 First Doncaster - Kirk Sandall 60 None 60 None None SD 1 68 First Doncaster - Edenthorpe - Thorne Supported Dunscroft to Thorne 60 None 60 None None MID LF 1 72 First Doncaster - Lakeside - Catesby Park 30/60 None 30/60 None None SD 1 75 First Doncaster - Lakeside - Dome Leisure Park 20/40 60 20/40 60 None SD 1 75A First Doncaster - Lakeside None None None None 30 SD - 79 First Doncaster - Woodlands - Redhouse Ind'l site 1 jny AM, pt of 78 1 jny AM None None None None DD LF - 84 First Doncaster - Kirk Sandall - Hatfield hourly after 2030 Sundays 20 30/60 20 30/60 30 DD 5 87 First Doncaster - Thorne - Moorends some eve/sun jnys supp'd 20 60 20 60 60 DD 6 88/88A First Doncaster - Thorne - Moorends - Goole(hourly) 88A via Lindholme prison(few) 20 60 20 60 60 DD 7 89 Wilfreda Doncaster - Sykehouse - Askern 5 jnys None 5 jnys None None MID LF 1 91/391 First Doncaster - Cantley - Robin Hood Airport (Finningley) 1 jny AM 391 30 60 30 60 60 DD LF 3 99 Stagecoach EM Doncaster - Bawtry - Retford 60 None 60 None None SD LF 2 190 Wilfreda Doncaster - Wroot 3 jnys None 3 jnys None None MIN LF 1 203 Wilfreda Doncaster - Clayton - Mexborough - Manvers 120-240 None 120-240 None None MID LF 1 205 First Doncaster - Rossington - Tickhill Some commercial journeys 8 jnys 2 jnys 7 jnys 1 jny 2 jnys SD LF 1 219 Stagecoach Barnsley - Great Houghton - Thurnscoe - Doncaster 30 60 30 60 60 SD LF 6 396 Powells Rotherham - Mexborough - Doncaster few journeys 60 None 90 None None SD 2 405 Arriva Doncaster - Askern - Selby few supported 60 1 jny 60 1 jny 2 jnys SD LF 3 407 Arriva Doncaster - Askern - Selby few supported None 60/120 None 60/120 120 SD LF - 408 Arriva Doncaster - Askern - Pontefract - Castleford Co-ordinated with 409 120 None 120 None None SD LF 2 409 Arriva Doncaster - Askern - Pontefract - Castleford Co-ordinated with 408 120 None 120 None None SD LF 2 430 Arriva Doncaster - Pontefract 120 120 120 120 120 SD LF 1 496 Arriva Doncaster - South Elmsall - Wakefield 30 min Upton - Wakefield 60 120 60 120 120 DD 3 707 Wilfreda Doncaster - Robin Hood Airport Funded by Peel Holdings 60 None 60 None None SD LF 1 X19 Stagecoach Barnsley - Goldthorpe - Doncaster - Robin Hood Airport Contracted Don - Airport 60 None 60 None None SD LF 3 SUBTOTAL 83 TOTAL 187 Local Services excluded from compliance with the Standard of Services 291 Isle Coaches Doncaster - Owston Ferry c 4 jnys None 4 jnys None None SD 1 292 Selwyn Coaches Doncaster - Belton c None None 1 jny None None DD - 399 Isle Coaches Doncaster - Owston Ferry - Scunthorpe Supported North Lincs CC c 2 jnys None 2 jnys None None SD 1 483 Powells Doncaster - Intake SCHD a 1 jny None None None None SD 1 484 Powells Doncaster - Intake SCHD a 1 jny None None None None SD 1 490 First Cantley, McAuley Sch - Doncaster SCHD a 2 jnys None None None None SD - TOTAL 4 ALL 191 Schedule 8 Exempt code "Core" Local Services to comply with Standard of Services from July 2009 SCHD - Schooldays only. SD - single deck DD - double deck "Complementary Local services to comply with Standard of Services from July 2009 MIN/MID - Mini/Midi LF - Low Floor Supported Local Services Operator Stagecoach also includes the following companies:- East Midland Motor Services Ltd, Stagecoach Yorkshire, Yorkshire Traction Ltd and Stagecoach in Lincolnshire Frequency Vehicle type P V R 19

SCHEDULE 3 Doncaster Frenchgate Interchange and Town Centre SQPS Bus Stop Infrastructure Improvements Map Ref 1 Bus Stop No Bus Stop Name Direction A/B/C stands Doncaster Frenchgate Interchange Interchange &Terminal *QPS Standard New Shelter Pole only Existing Shelter Real Time Displays 2 40933 Nether Hall Rd/ Market Rd Outbound 3 40958 East Laith Gate EL1 Outbound 4 41001 Waterdale WD1 Outbound 5 41014 Silver St SS1 Outbound 6 41209 Hall Gate HG1 Outbound 7 41210 Hall Gate HG2 Outbound 8 41215 Silver St SS2 Outbound 9 41244 Cleveland Street \ CS1 Outbound 10 45027 11 45028 12 45029 13 45172 South Parade/Regents Sq RS1 South Parade/Regents Sq RS2 South Parade/Regents Sq RS3 St Sepulchre Gate West/ St James Church Outbound Outbound Outbound Outbound 14 45378 Princes St PS1 Outbound 15 46183 16 46360 Market Rd/Harrington St MR1 St Sepulchre Gate West/ West St Outbound Outbound 17 46368 Cleveland St CS3 Outbound 18 40725 St Sepulchre Gate West/St James Church Inbound 19 40927 Silver St SS4 Inbound 20 40930 Market Rd/Copley Rd MR2 Inbound 21 40941 Duke St DS4 Inbound 22 40942 Duke St DS5 Inbound 23 40949 Wood St WS1 Inbound 24 40950 Waterdale WD2 Inbound 25 40952 Cleveland Street \ CS2 Inbound 26 40953 Duke St DS1 Inbound 27 40954 Duke St DS 2 Inbound 28 40955 Duke St DS3 Inbound 20

SCHEDULE 3 29 40961 Hall Gate/Princes St Inbound 30 41213 Hall Gate/Cleveland St Inbound 31 41216 South Parade/Regent Square Inbound 32 41226 Wood St Inbound 33 46359 Greyfriars Rd/Church View Inbound 34 46361 College Rd CR2 Inbound 35 46362 College Rd CR1 Inbound 36 46370 Church View/ Greyfriars Rd Inbound 37 46383 East Laith Gate EL2 Inbound 38 46423 39 46151 North Bridge Rd/Church Way* alighting only St Sepulchre Gate/ West Laith Gate Inbound Accessibility Transport Stops count 39 4 12 25 30 stands Inbound Stops 21 Outbound Stops 16 Terminal stops 1 (30) Accessibility Transport 1 Key All bus stops will be enhanced to the QPS Standard as detailed in Schedule 5 extract 3.4: - 155 mm Kerb - Tactile Paving - Bus stop Clearway - Carousel Interchange 1 30 stands Existing facilities 5 21

SCHEDULE 4 FACILITIES PROVIDED BY DONCASTER METROPOLITAN BOROUGH COUNCIL Facility provided for the SQPS and date installed (1) St Georges gyratory 2000 New signalised roundabout at Church Way, St Georges bridge, Market Road reducing delay for buses (2) North Bridge Road 2001 Refurbishment of existing highway between Trafford way and Marshgate to provide bus only (including cyclists, hackney and private hire) priority in both directions. (3) Trafford Way 2005 Refurbishment of existing highway between Cleveland street and Church way including at grade pedestrian facilities, new junction with North bridge Road, new junction with Interchange and inbound bus lane from Cleveland Street to Interchange. New junction with Church way and Church view to allow buses to enter Interchange from Church View under North Bridge Road viaduct. It should be noted that the outbound bus lane from Interchange to Duke Street was removed in 2008 due to delay to bus services at pre signals. (4) Hallgate \ Cleveland Street 2006 Refurbished traffic signals with banned movements from High street reducing through traffic to give greater priority for buses across Cleveland street \ Silver street \ Hallgate (5) Christchurch gyratory 2007 New one way system around Thorne Road, East Laithe Gate to reduce congestion and queues improving reliability for buses Real Time Intelligent Detection (RID) This is being introduced at the following traffic signal installations, junctions and pelican crossings in the Scheme Area and will enable bus priority and be controlled by the Council s urban traffic control centre. Doncaster Frenchgate Interchange at the junction of Trafford Way Cleveland Street at the junction of St James Street Cleveland Street at the junction of St Sepulchre Gate Market Street Pelican crossing 22

SCHEDULE 5(i) KEY ROUTE MAINTENANCE SPECIFICATION extract 3.2 Activity Specification Street lighting (excl electricity supply faults) Average outage level between 2 and 3% Rectification of faulty lamp within 8 days on average Drainage Signs and lines On average 1 inspections/gulley cleans per year. Also in response to complaints Action taken on receipt of complaint and as a result of routine inspections Illuminated signs Average outage between 2 and 10% Footways Safety inspections undertaken between monthly and 6 monthly. Defects greater than 20mm repaired within 24 hrs of report from public Carriageways Safety inspections undertaken between monthly and 6 monthly. Defects greater than 40mm repaired within 24hrs of report from public Resurfacing frequency on average every 30 years Traffic signals Street sweeping Footway sweeping Verge cutting Winter maintenance Response time for outages within 3 hours Every 2 weeks Frequency varies according to specific location in order to deal with hot spots Minimum of 12 times per year Precautionary routes gritted within 3 hours of decision to grit Statutory Undertakers' Activities Routes classified as traffic sensitive Shelters - Offensive graffiti Remove immediately upon notification (target 2 hrs) - Cleaning and other graffiti Two weekly cleaning cycle - Seating Installed on all new shelters (subject to site limitations) - Repairs 7 days of notification - Glazing damage By next working day (< 4 hours if told before 3:30pm) - Dangerous damage 4hrs during normal working hours Carousel information Printed information Repairs - 48hrs of notification Updating - 10 days prior to new timetable for bus guides - subject to 56 days notification of bus service registration or any revised notification agreed between the Transport Executive and operators 23

SCHEDULE 5(ii) Extract 3.4 BUS STOP STANDARD SPECIFICATION FOR KEY ROUTES THEME ISSUE STANDARD MAINTENANCE All Schedule 5(i) Shelter The current shelter standard is the Abacus SA900 range (or equivalent) All shelters will be installed in standard Transport Executive colours - The steel work will be Transport Executive Blue, Currently RAL 5003 - The glazing manifestations will be Transport Executive Yellow, Currently D-91-G-1416 All shelters will include seating provision (subject to site limitation) All new shelters will be installed with 3x Pad Seats (subject to site limitation) Any exceptions will be assessed by the Partnership Design Team All shelters will be illuminated unless costs prove to be prohibitive - Electricity connections are not to be taken from a street light supply - All electricity connections exceeding the Transport Executive cost threshold will be referred to the Partnership Design Team for approval - Solar powered illuminations will be considered where practical The overall size of new shelter installations will be determined by the result of the Shelter Evaluation New shelters will be installed with standard glazed panels Potential requirements for solid blocks / privacy screens / poly carbonate panels will be identified by the Condition Survey The Transport Executive s current approved Shelter contractor will install all Shelters Footway Widths For shelter installation at the rear of a footway a minimum width of 1950mm will be required for a quarter end panel shelter, 2150mm for a half end panel and 2750 for a full end panel For shelter installation at the kerb edge of a footway a minimum width of 2110mm will be required for a quarter end panel shelter, 2600mm for a half end panel and 3200 for a full end panel For a pole/ carousel installation at the rear of a footway a minimum width of 1500mm will be required For a pole/carousel installation at the kerb edge of a footway a minimum width of 1800mm will be required If footway width is not a restricting factor then the location of the shelter will be determined by the direction of the prevailing (winter) wind The location, orientation and size of end panels will be determined by the Condition Survey 24

SCHEDULE 5(ii) THEME ISSUE STANDARD HIGHWAY Footway There will be a section of raised kerb (155mm) at all stops to allow people with wheelchairs better access to buses LAYOUT Minimum 3 raised kerbs Proprietary kerb systems are not to be used The area immediately behind the raised kerb will be surfaced in a rectangular block of contrasting coloured textured material to provide better access for people with visual impairments All stops to be wheelchair accessible with a 2m x 2m-boarding/alighting zone to be kept clear of street furniture and other obstructions There should be a minimum area of hard standing for 5 passengers at every stop The recommended ramp gradient on footways on Quality Corridors is 1:20 and the maximum acceptable gradient is 1:12 provided this is over a short distance It is desirable to have a litter bin at all stops. Litter bins should be carefully located so as not to create an obstruction for pedestrians A pedestrian crossing point, with tactile paving, should be provided within a reasonable distance of each bus stop. This will be between each pair of bus stops wherever possible A good quality footway will be provided between each stop and these crossing points, as necessary PASSENGER INFORMATION Carriageway A 24 hr bus stop clearway should be provided at all stops 27m minimum. The procedure to deal with specific locations where this is not achievable will be agreed by the individual Partnership design teams, including the option to relocate Contiguous with the above all stops on route should have a Bus Stop Cage marking in yellow on the carriageway Bus drivers can experience difficulties and delay when pulling out of a bus lay by to rejoin the traffic flow, it is therefore recommended that full depth lay bys are not provided at bus stops on Quality Corridors unless there are specific operational or safety reasons Service Static bus service information (timetables) will be provided at all stops along routes and will be updated to reflect service Information changes at the four key service change dates All stops will be visited every two weeks for general cleaning, maintenance and to ensure the information is provided and visible Real Time Passenger Information, RTPI (electronic displays),are to be incorporated along routes as technology permits, a procedure to agree installation locations is to be developed in line with the Transport Executive Strategy. This is also linked to the RTI in participation agreements Local Info Where possible it is desirable to display local area maps and local information at stops along routes Interchange Points Multi modal information will be available in the immediate area if the stop is an interchange point Where the stop is designated an interchange point, signage will be provided to ensure passengers are able to determine location of the adjacent travel mode 25

SCHEDULE 6 TRAFFIC REGULATION ORDERS (TRO s) Doncaster Metropolitan Borough Council in exercise of its powers under Section 1(1), 2(1) to (3), 4(2) and Part IV of Section 9 and in accordance with Schedule 9 of the Road Traffic Regulation Act 1984 have made the following TRO s in relation to the scheme:- DONCASTER BOROUGH COUNCIL (VARIOUS ROADS DONCASTER) (TRAFFIC REGULATION CONSOLIDATION) ORDER 2008 DONCASTER BOROUGH COUNCIL (VARIOUS ROADS DONCASTER) (PROHIBITION OF DRIVING EXCEPT FOR BUSES HACKNEY CARRIAGES AND PRIVATE HIRE VEHICLES) ORDER 2007 for Trafford Way inbound bus lane. DONCASTER BOROUGH COUNCIL (VARIOUS ROADS DONCASTER) (BUS AND CYCLE LANE) ORDER 2004 for A638 QBC (and includes South Parade) DONCASTER BOROUGH COUNCIL SOUTH YORKSHIRE COUNTY COUNCIL (VARIOUS ROADS DONCASTER) TRAFFIC REGULATION CONSOLIDATION ORDER 1986 DONCASTER BOROUGH COUNCIL THE SOUTH YORKSHIRE COUNTY COUNCIL (VARIOUS ROADS DONCASTER) (TRAFFIC REGULATION CONSOLIDATION) ORDER 1986 (AMENDMENT NO.215) ORDER 2004 Any queries regarding the TRO s covering the Scheme Area may be obtained from The Acting Director of Corporate Services, Legal Services, Copley House, Waterdale, Doncaster DN1 3EQ 26

SCHEDULE 7 STANDARD OF SERVICES Statutory Quality Partnership Scheme for Doncaster Frenchgate Interchange and town centre pursuant to Section 114 of the Transport Act 2000 STANDARD REF NO STANDARD OF SERVICES JUSTIFICATION AND PRIORITY ACTIONS IN THE BUS STRATEGY ALL Applicable in accordance with Clause 6 of the scheme to Local Services as listed in Schedule 2 to be circulated to bus operators and the Traffic Commissioners prior to commencement of the Scheme and updated for each Service Change Date. 1. UNDERTAKINGS GENERAL UNDERTAKINGS OF THE OPERATOR Reliability Network stability 1.1 To provide reliable and punctual services in accordance with bus service registrations and commitments to the Traffic Commissioner to operate within compliance guidelines. 1.2 1.3 1.4 1.5 Presentation 1.6 Driver uniform, identity and appearance 1.7 Driver training 1.8 To participate in Punctuality Improvement Plans (PIPs) and actively work towards achieving agreed targets for improving Local Service journey time performance targets. To notify the Transport Executive through a designated point of contact of net lost mileage by service and journey within 24 hours. To only make changes to routes and timetables in strict accordance with the Transport Executive s Service Change Dates agreement 1999 as amended 19 th February 2008, in order to maintain network stability. To notify the Transport Executive through a designated point of contact with summary notification of any intended service changes at 21 days and in detail at 14 days in confidence (until acceptance of registration by the Traffic Commissioner) in advance of the registration deadline in order to allow reasonable time for meaningful consultation. To provide vehicles which are well presented in good order, clean externally and internally without unpleasant odours, in appropriate finished livery and displaying the Travel South Yorkshire logo. Interior panels, seat coverings to be each of similar, matching materials and colour. To provide all drivers with a uniform (which may be different for male and female staff) and use reasonable endeavours to ensure that this is worn on duty and maintained in a clean and tidy condition to promote a professional appearance. To ensure drivers operating Local Services within the Scheme Area are fully briefed on the terms and objectives of the Quality Partnership Scheme and they are route trained and are conversant and proficient in the use of ticketing equipment and all fares options when operating Local Services in the Scheme Area. Improve the overall image of bus services, positively market and promote confidence in bus network. Reduce delays to the consistent operation of bus services, including rapid intervention to deal with problems as they arise Effective systems making bus use easy Improve the overall image of bus services, positively market and promote confidence in the bus network Good and consistent standards of cleanliness and upkeep. Comfort and convenience across the whole journey Improve the overall image of bus services, positively market and promote confidence in the bus network Better customer relations and more customer focussed standards, consistently delivered 27

STANDARD Customer Care Information REF NO 1.9 1.10 1.11 1.12 1.13 1.14 Fare revisions 1.15 Smoking 1.16 Hot food and alcoholic drinks 1.17 STANDARD OF SERVICES To ensure drivers on Local Services covered by the Scheme have or are acquiring National Occupational Standards in either Customer Service NVQ level 2 or Road Passenger Transport NVQ 2 qualification or an agreed equivalent inclusive of diversity/disability awareness training and a one day customer service workshop. Operators to ensure drivers complete training within 18 months and ensure 1 day training refresh updates every 3 years are undertaken. Operators undertake to ensure drivers undertake their duties in a safe, courteous and professional manner. To ensure policies and procedures are in place to cover procedures such as child travelling alone, fare collection if passenger is not in possession of means to pay, and other unforeseen eventualities. To respond to customer correspondence within 10 working days of receipt and provide a summary of comments on a monthly basis for local services covered by the Scheme to the Transport Executive. Similar obligations to be given by the Transport Executive. To display internally wherever practicable on buses on Local Services covered by the Scheme, generic information on fare levels, concessionary travel and availability of any return, period, and Transport Executive tickets/passes. To display internally wherever practicable on buses on Local Services covered by the Scheme, summary details of forthcoming service changes at least 14 days in advance of the date of commencement. To use reasonable endeavours to inform nominated contacts at the Transport Executive in advance of any known disruptions, substantial delays or cancellations to Local Services covered by the Scheme. This can be provided electronically via the future Real Time Information system by participating operators. To provide the Transport Executive with summary notification of proposed fare increases in confidence at 21 days and in detail at 14 days in advance of implementation to allow reasonable time for meaningful consultation. The Transport Executive to give similar commitments to operators of concessionary fare changes. To use reasonable endeavours to ensure smoking prohibition on Local Services and incorporate this within their Health and Safety training and by notices posted on buses to that effect. Drivers to report cases of non-compliance to management. To use reasonable endeavours to ensure hot food and alcoholic drinks are not consumed on Local Services and that notices are posted on buses to that effect. Drivers to report cases of non-compliance to management. SCHEDULE 7 JUSTIFICATION AND PRIORITY ACTIONS IN THE BUS STRATEGY Better customer relations and more customer focussed standards, consistently delivered Effective systems making bus use easy Ensure interchange is not a barrier Effective systems making bus use easy Comfort and convenience across the whole journey and legal requirement Comfort and convenience across the whole journey 28

SCHEDULE 7 STANDARD REF NO Journey promises 1.18 Provision of patronage data Provision of Fleet data Provision of trained drivers data 2. VEHICLE SPECIFICATIONS 1.19 1.20 1.21 Accessibility 2.1 Emissions 2.2 Route and destination displays 2.3 2.4 STANDARD OF SERVICES To participate in a Passenger Charter for Local Services covered by the Scheme to include compensation of at least a single journey voucher for the equivalent of the journey foregone to passengers on Local Services which have run more than one minute early or which have not operated or departed from a registered time point more than 20 minutes late except in circumstances which are reasonably beyond the operators control. The number of payments to be reported quarterly to the Executive. To provide the Transport Executive with averaged patronage data by service over a 4 week period supplied twice per year for local services listed in Schedule 2 for the purposes of monitoring patronage growth. Any figures publicly quoted to be aggregate totals only without reference to service or operator and be exempt for the purpose of S43 of the Freedom of Information Act as being commercially sensitive and confidential. To supply the Transport Executive with a statement annually listing each bus by registration plate, fleet number, Euro emission standard, accessibility status (low floor to functional DDA compliance) (as in 2.1), enabled Real Time and CCTV. To provide an annual statement to the Transport Executive of the number and proportion of drivers qualified or receiving training (as specified in 1.7 above) operating on Local Services covered by the Scheme. OPERATORS UNDERTAKE TO PROVIDE VEHICLES TO THE FOLLOWING SPECIFICATION ON LOCAL SERVICES IN THE SCHEME AREA To use accessible low floor buses with wheelchair ramps (fixed or portable), meeting the functional requirements of the Public Service Vehicle Accessibility Regulations 2000. To comply with Euro III emission standards on Core Local services and Euro II emission standards on Complementary Local Services covered by the Scheme unless having any exclusion listed in Schedule 8. To display accurate route number and ultimate destination indicators at all times and use reasonable endeavours to agree place descriptions with the Transport Executive. Displays to comply with the standards set out in Schedule 2 Section 8 of the PSV Accessibility Regulations 2000 on Core Bus Services but to comply for front displays only for buses used on Complementary Bus Services with a side number display. To ensure any temporary destination and number displays comply with sections 8(3) (a) and (b) of Schedule 2 of the PSV Accessibility Regulations 2000 and only be used as substitute for normal destination equipment in the event of emergency. JUSTIFICATION AND PRIORITY ACTIONS IN THE BUS STRATEGY Improve the overall image of bus services, positively market and promote confidence in the bus network Enable monitoring and reporting of patronage growth in the SQPS area on a similar basis to that established for other SQPS areas measured against county trends. Effective systems making bus use easy Comfort and convenience across the whole journey Linked into LTP2 emissions standards contributing to Doncaster Council s development of Low Emission Zones Effective systems making bus use easy Good and consistent standards of cleanliness, upkeep and information 29

STANDARD REF NO CCTV 2.5 Communication 2.6 Real Time Information 2.7 3. VEHICLE MAINTENANCE STANDARDS Obligation Lighting and ancillary equipment 3.1 3.2 Glazing 3.3 Heating and ventilation Presentation (exterior) 3.4 3.5 3.6 STANDARD OF SERVICES To be equipped with working CCTV monitoring systems in continuous operation with a minimum of 3 cameras in each saloon meeting requirements for evidential quality and data retention to enable prosecution and complies with Data Protection Act 1998. To be fitted either with Real Time, two-way radio or the drivers supplied with hands-free mobile telephone equipment to enable communication with operators control facility at all times. To be fitted with a functioning active global positioning system (GPS) equipment and the Transport Executive s area Real Time Intelligent Detection System (RID) giving traffic signal priority at specified junctions, real time monitoring of in service buses against schedule and Real Time Public Information (RTPI) outputs. OPERATORS UNDERTAKE TO MAINTAIN VEHICLES USED ON LOCAL SERVICES WITHIN THE SCHEME AREA TO MEET THE FOLLOWING CRITERIA. In addition to compliance with the Vehicle and Operator Services Agency (VOSA) requirements, to investigate recurrent minor defects which cause discomfort and annoyance to passengers at the earliest practicable opportunity and record defects for rectification. Examples include ingress of dripping water from leaks, unpleasant odours, fumes and extraordinary bodywork/engine/transmission noise, vibration or rattles. To ensure that internal electrical equipment such as bell pushes, lighting, internal communication displays are fully operational. Buses to be well lit internally during hours of darkness and poor daylight. Reduced illumination is acceptable in order to prevent reflective glare in the driver s windscreen when vehicle is in motion. To maintain visibility out of windows for passengers, operators to ensure all front and side windows other than the foremost nearside downstairs window are free of commercial advertising and any own advertising is in contra-vision and any block text is no wider than 10cm and covers no more than 25% of the glazed window. To ensure either climate control or other heating/ventilation system operates correctly to maintain ambient temperature levels for passenger comfort relative to the outside temperature. (ie warm when cold and cool or off in hot weather). To ensure that all defined opening windows are fully operational and can maintain both an open or closed position. To ensure buses are presented in good order and complete in appropriate finished livery, free of damage to body panels, doors, glazing, and frayed, worn or peeling advertisements. SCHEDULE 7 JUSTIFICATION AND PRIORITY ACTIONS IN THE BUS STRATEGY Safety and security throughout the whole journey and compliance with data protection regulations Reduce delays to the consistent operation of bus services with rapid intervention to deal with problems arising. Reduce delays to the consistent operation of bus services with rapid intervention to deal with problems Comfort and convenience across the whole journey Good and consistent standards of cleanliness and upkeep Safety and security throughout the whole journey Good and consistent standards of cleanliness and upkeep Improve the overall image of bus services Comfort and convenience across the whole journey Good and consistent standards of cleanliness and upkeep 30