Self Refuel Station Instruction Manual
Table of Contents. Page No : 3 : Using the Self Refuel Station. 15 : Airport Terms and Conditions. 24 : FAQ s, Problem solutions. 25 : Contact details. 26 : Appendix 1, Card user instructions (printable version). 29 : Appendix 2, Copy of letter explaining the changes. 30 : Appendix 3, Copy of the letter issued with the cards. 2
The Self Refuel Station is for the refuelling of aircraft only. Filling anything else is strictly prohibited and is monitored by CCTV. You are reminded that the use of mobile phones airside is also prohibited. If you require assistance, please contact Airport Operations on the company VHF frequency 130.025 3
Site Overview Pump 1 Pump 2 Way Out Way In Way In 4
Using the Self Refuel Station The fuel grade available from this installation is Avgas 100LL. If you are either returning to your hangar / parking, post flight or heading out from your hangar / parking, pre flight, normal airport radio procedures apply, please inform the tower of your intentions, requesting the Self Refuel Station and they will route you accordingly, depending on other aircraft movements. On approaching the installation, access is from either end, NOT the middle, as this is for exiting aircraft. Bring your aircraft to a stop, with the nose not crossing the STOP signs painted on the ground. This will ensure that if you spill fuel during filling, it will be captured in the drainage system and not pollute the surrounding area. Before you commence refuelling, ensure all crew and passengers have left the aircraft. 5
You will find, adjacent to the area where you have parked, a pump and reel unit (which will look similar to the image below). Both units are identical, depending on which way you were taxied to the installation. Pump 1 is closest to the fuel tank, Pump 2 is furthest away. Next you will need to proceed to the pod in the middle of the installation. Using the following instructions, start the card verification procedure. 6
The message shown below should be displayed on the user terminal before refuelling. The message CHECKING CARD is displayed while the system is checking the validity of the card. Please do not remove your card until instructed to do so BARCLAYCARD VISACHECKINGCAR D As requested please insert a valid Chip & PIN or local account card in the card reader as shown below, FACE UP with the magnetic stripe on the reverse of the card TO THE RIGHT. Do not remove the card until instructed to do so When the card has been checked the display will prompt for the card to be removed. If the card is invalid the display message will read UNAUTHORISED CARD and the transaction will be terminated REMOVE CARD WELCOME TOSYWELL AERODROMEPLEASE INSERT CARD As requested below enter your PIN number and press the ENT key to accept. If you press a wrong key or need to re-enter your PIN press CAN For airport applications you will be prompted to enter a registration number which is a mandatory requirement. To enter alphanumeric characters press the key more than once to scroll through the letters. Enter PINENT=Okay CAN=Delete Enter RegistrationENT=O kay CAN=Delete If the card is a Chip & PIN bank card the display below shows the transaction limit (GBP= ). The pump will stop dispensing fuel if/when this limit is reached. There may be options to select other limits by pressing the button to the right of the CHANGE LIMIT message. Press the button to the right of the ACCEPT LIMIT message to accept the limit 7
The message below is displayed to select the pump to be used. Press the top button to move through the list of available pumps, then press the bottom button when the required pump is displayed. CURRENT PUMP 1PRESS TO CHANGE >OR PRESS >TO USE THIS PUMP The selected pump is now authorised to dispense fuel up to the limit shown on the display (GBP = ) Please note that if the nozzle of the selected pump is not removed within a reasonable timescale the pump will timeout and the transaction will be cancelled. TAKE FUELMAXIMUM SPENDGBP 350 8
On returning to the pump next to your aircraft, you will see the earth bond wire reel before removing the filler cap(s), you must clip this earth bond to either the designated earth point on the aircraft or an unpainted metal part (the exhaust pipe or undercarriage etc). Failure to do this will result in a static spark that can cause fuel to ignite while refuelling. Once the earth bond is in place, remove the fuelling nozzle from the pump unit. Pull out the hose to reach the filling point on your aircraft, remove the filler cap and discharge the fuel required from the fuelling nozzle, keeping the nozzle in contact with the filler neck at all times to reduce the chance of static build up. If your aircraft has more than one tank / filling point, replace the fuel cap and repeat at the other filling points until you have the required amount of fuel. 9
Once you have finished fuelling, you will need to return the hose to the reel. This is done electronically, using the button in the middle of the pump unit marked INCH Please keep hold of the fuelling nozzle at all times when operating the reel rewind ( INCH Button). DO NOT LET NOZZLE DRAG ALONG THE GROUND This will cause damage to the nozzle and will result in the pump becoming unserviceable. 10
Once the hose has been stowed on the reel, return the nozzle to the side of the pump. Then rewind the earth bond onto its reel. UNDER NO CIRCUMSTANCES IS THE DELIVERY HOSE AND EARTH BOND TO BE LEFT UN STOWED BETWEEN AIRCRAFT FILLINGS 11
Next, return to the pod in the centre of the installation, with the card you used prior to fuelling. And follow the instructions below. When you have refuelled and re-stowed the pump nozzle you may return to the user terminal to obtain a receipt. As requested please re-insert your card as previously described and the display will revert to PRINTING You can then remove your card which completes the refuelling process Please take your receipt from the receipt tray located below the card reader display & keypad. Receipt tray 12
Please retain the receipt for your records, as no other paperwork is issuable for transactions at the self refuel station. Should the facility not be manned and assistance is required, Airport Operations should be contacted on the airport company VHF frequency of 130.025. In the case of an emergency or incident, next to the pump units you will see a red board on which are mounted two dry powder fire extinguishers, a push button switch to turn off the pumps and a fire alarm break glass. If you suspect there is something wrong with the fuelling apparatus, hitting the Avgas Pumps Switch Off Here button will kill the electrical power to the whole installation. This is not reversible until re set by a member of airport staff. You will need to alert Airport Operations on the airport company VHF frequency of 130.025. If the incident involves a major spillage of fuel and / or a fire, hit the Avgas Pumps Switch Off Here button followed by the fire alarm break glass. The fire alarm is linked to the terminal and the Airport Fire Service will attend. The fire extinguishers are there for your protection. 13
On returning to your aircraft and before taxiing, please follow normal airport procedures, contacting ATC. The exit route from the fuel installation it through the middle link. 14
BIGGIN HILL AIRPORT LIMITED CONDITIONS OF USE PREFACE This preface is not part of the Conditions of Use. 1. Use of Biggin Hill Airport by aircraft operators is, at all times, subject to these Conditions of Use, which are published in the Aeronautical Information Publication (AIP) and are available on request from the Airport Director. These Conditions will be reviewed annually on the 1 st April and BHAL reserves the right at its discretion to modify or add to the Conditions from time to time as and when deemed necessary. In this respect, BHAL has a commitment to exercise its statutory powers to introduce noise control schemes to mitigate the effect of aircraft noise and to fine aircraft operators in breach. 2. This edition replaces the Conditions of Use dated October 2001 and is effective from September 2008 3. Conditions of Use for Biggin Hill Airport are contained in this document. The main points are: 4. The Unfair Contract Terms Act 1977 affects terms or notices which exclude or restrict liability for negligence. Biggin Hill Airport Ltd (hereinafter referred to as "B.H.A.L.") draw the attention of potential users of their airport to Clause 2.6 of the Conditions of Use which exclude B.H.A.L.'s liability in certain circumstances. 5. Section 88(1) of the Civil Aviation Act 1982 entitles aerodrome managers to detain aircraft for the non payment of charges. Section 88 (1) provides as follows: "Where default is made in payment of airport charges incurred in respect of any aircraft at an aerodrome to which this section applies, the aerodrome authority may (subject to the provisions of this section) a) detain pending payment either: i) the aircraft in respect of which the charges were incurred whether or not they were incurred by the person who is the operator of the aircraft at the time when the detention begins; or 15
ii) any other aircraft of which the person in default is the operator at the time when the detention begins; and b) if the charges are not paid within 56 days of the date when the detention begins, sell the aircraft in order to satisfy the charges". Section 88(2) requires the aerodrome authority to release such aircraft on receipt of sufficient security for the payment of the charges which are alleged to be due. 6. The Civil Aviation Authority licences Biggin Hill Airport for use only by Regional Airports Ltd as Licensee and by its authorised subsidiary, Biggin Hill Airport Ltd and by persons specifically authorised by them. 1. INTERPRETATION 1.1 "B.H.A.L." means Biggin Hill Airport Limited. 1.2 "Operator" in relation to an aircraft means the person for the time being having the management of that aircraft. 1.3 "Flight" has the same meaning as in the Air Navigation (No. 2) Order, 2000, as amended. 1.4 Reference to a "Certificate of Airworthiness" shall include any validations thereof and any flight manual or performance schedule relating to the aircraft. 1.5 "Maximum total weight authorised" in relation to an aircraft means the maximum total weight of the aircraft and its contents at which the aircraft may take off anywhere in the world in the most favourable circumstances in accordance with the Certificate of Airworthiness for the time being in force in respect of the aircraft. 1.6 "Flight Classification" means classification within the following categories: 1.6.1 "Domestic Flight" means a flight where the airports of both take-off and landing are within the United Kingdom, Channel Islands or the Isle of Man (but excluding any offshore oil or gas rig) and there is no intermediate landing outside these areas. 16
1.6.2 "International Flight" means all flights other than Domestic Flights. 1.7 "Passenger" means any person carried on an aircraft with the exception of the flight crew and cabin staff operating the aircraft flight. 1.8 "International Departing Passenger" means any passenger who boards the aircraft through the International Departures Lounge at the airport of departure or whose destination is a place outside the United Kingdom, Channel Islands or the Isle of Man. This definition will be applied in all cases for determining departing passenger charges notwithstanding that such a passenger may be travelling on a domestic flight as defined in paragraph 1.6.1 above. 1.9 "Transit Passenger" means a passenger who arrives at the airport in an aircraft and departs from the airport in the same aircraft, where such an aircraft is operating a through flight transiting the airport and includes a passenger in transit through the airport who has to depart in a substituted aircraft because the aircraft on which the passenger arrived has been declared unserviceable. 1.10 "Terminal Departing Passenger" means any passenger aboard an aircraft at the time of take-off, other than a Transit Passenger. 1.11 "The Time of Landing" means the time recorded by the Air Traffic Services as the time of touch down of an aircraft, and the "Time of Take-Off" means the time recorded by the Air Traffic Services as the time when the aircraft is airborne. 1.12 "Air Transport Movements" are landings or take-offs of aircraft engaged in the transport of passengers, cargo or mail on commercial terms. All scheduled movements including those operated empty, loaded charter and air taxi movements are included. For the purposes of these statistics where flights are operated on a sub-charter basis the operator is identified according to the flight number. 1.13 "Jet aircraft" means an aircraft other than a helicopter having a turbo jet or turbo fan engine. 1.14 "Non-jet aircraft" means an aircraft which is not a jet aircraft. 1.15 "General Aviation flight" means any flight (except military) which is not a scheduled or non-scheduled service. 1.16 "Schedules of Charges" means the Schedules annexed hereto or separately available. 17
2. GENERAL CONDITIONS 2.1 The use of the airport is subject to the following conditions: 2.1.1 Compliance with the local flying restrictions and remarks published from time to time in the AGA Section of the United Kingdom Air Pilot, and 2.1.2 Compliance with Airport Byelaws, Airport Director's instructions, orders or directions published from time to time by B.H.A.L., the Civil Aviation Authority or the Department for Transport. Liability Neither B.H.A.L nor Regional Airports Ltd, nor their respective servants or agents shall be liable for the loss of or the damage to the aircraft, its parts or accessories or any property contained in the aircraft, occurring while the aircraft is on the airport or is in the course of landing or taking-off at the airport, arising or resulting directly or indirectly from any act, omission, neglect or default on the part of B.H.A.L., the airport company or their servants or agents unless done with intent to cause damage or recklessly and with knowledge that damage would probably result. In any event neither B.H.A.L. nor the airport company nor their respective servants or agents shall be under any liability whatever for any indirect loss and/or expense (including loss of profit) suffered by an operator. 2.2 The operator shall pay the appropriate charges for the landing, parking or housing of aircraft, as set out below. The operator shall also pay the appropriate charge for any supplies, services or facilities provided to him or to the aircraft at the airport by or on behalf of B.H.A.L.; the charges for such supplies, services or facilities shall (unless otherwise agreed before charges are incurred) be those as may from time to time be determined by B.H.A.L. All charges referred to in this paragraph shall accrue from day to day and, unless some other arrangement has been agreed in writing by B.H.A.L. shall be payable to B.H.A.L. on demand and, whether a demand has been made or not, before the aircraft departs from the airport. Without prejudice to the foregoing, B.H.A.L. shall issue invoices to the operator on a monthly basis and must be paid in full within the time specified for payment on such invoice. 2.3 So long as the aircraft, its parts and accessories, shall be upon the airport or upon any land within the airport allotted by or rented from B.H.A.L., B.H.A.L shall have a continual lien both particular and general for all charges of whatsoever and whensoever incurred which shall be or become due and payable to B.H.A.L. upon either: 18
2.3.1 The aircraft, its parts and accessories in respect of which the charges were incurred whether or not they were incurred by the person who is the operator at the time when the lien is exercised, or 2.3.2 Any other aircraft, its parts and accessories of which the operator in default is the operator at the time when the lien is exercised and the said lien shall not be lost by reason of the aircraft departing from the land under B.H.A.L.'s control but shall continue and be exercisable at any time when the aircraft has returned to and is upon any such land at the airport so long as any of the said charges, whether incurred before or after such departure, shall remain unpaid. 2.4 If payment of any such charges is not made to B.H.A.L. within 14 days after a letter demanding payment thereof has been sent by post addressed to the registered owner of the aircraft at any place at which he carries on business, B.H.A.L. shall be at liberty from time to time and in such manner as it shall think fit, to sell, remove, destroy or otherwise dispose of the aircraft and any of its parts and accessories in order to satisfy any such lien. BHAL reserves the right to recover reasonable legal and administrative costs incurred in respect of the lien. 2.5 B.H.A.L. shall be entitled to charge interest or any charges payable pursuant to the terms hereof which have not been paid in accordance with any written arrangements for payment made between B.H.A.L. and the operator or, in the absence of such arrangements, within the time for payment of such charges stipulated on the invoice rendered by or on behalf of B.H.A.L. of such charges. Interest will be calculated on a daily basis from the date upon which the charges became due for payment until the date of payment for the charges (both dates inclusive) at the base rate of Royal Bank of Scotland plc for the time being prevailing plus 3% and such interest shall be paid by the operator at the same time as the charges to which it relates. 2.6 Neither B.H.A.L., nor its respective servants or agents shall be liable for loss of or damage to the aircraft, its parts or accessories or any property contained in the aircraft, occurring which the aircraft is on the airport or is in the course of landing or taking off at the airport, or being removed or dealt with elsewhere for the purpose of paragraph 2.4, arising or resulting directly or indirectly from any act, omission, neglect or default on the part of B.H.A.L., its servants or agents unless done with intent to cause damage or recklessly and with knowledge that damage would probably result. 2.7 The operator or its appointed handling agent shall furnish to B.H.A.L., in such form as B.H.A.L. may from time to time determine, information relating to the movements of its aircraft or aircraft handled by the agent at the airport of B.H.A.L with 24 hours of each of those movements, including information about the number of terminal and transit passengers and the volume of cargo and mail embarked and disembarked at the airport, together with the name and address of the operator who is to be invoiced. 2.8 The operator or its appointed agent shall also furnish on demand in such form as B.H.A.L may from time to time determine details of maximum total weight authorised in respect of each aircraft owned or operated by the operator. 19
2.9 The operator or its appointed handling agent shall also furnish without delay details of any changes in the maximum total weight authorised in respect of each aircraft owned or operated by the operator. 2.10 Where the operator or its handling agent fails to provide the information required by this condition within the period stipulated herein, B.H.A.L. shall be entitled to assess the charges payable hereunder by the operator by reference to the maximum total weight authorised the maximum passenger capacity of the aircraft type. The operator shall pay the charge assessed by B.H.A.L. 2.11 The operator or its appointed handling agent shall furnish to B.H.A.L. within 21 days of a written request made by B.H.A.L. copies of aircraft load sheets to enable verification of all details with respect to passengers carried on any or all flights departing from that airport during a specified period. This provision shall also apply to the furnishing of copies of extracts from aircraft Flight Manuals to enable verification of aircraft weight and noise characteristics. The operator shall following a request in writing made by B.H.A.L. produce for inspection by any person duly authorised in writing by B.H.A.L. the original copies of such documents. 2.12 The operator shall not without the express written consent of B.H.A.L. be entitled in respect of any claim he may have against B.H.A.L. or otherwise to make any set-off against or deduction from the charges provided for in these Conditions. He must pay such charges in full pending resolution of any such claim. 2.13 Passengers with reduced mobility The operator or its handling agent shall provide assistance through the terminal building or other arrival or departure point on the airport to and from the relevant aircraft to all arriving and departing passengers with reduced mobility or other disability as defined by section 1 of the Disability Discrimination Act 1995, including where requested, the provision of a wheelchair service. The cost of providing such a wheelchair service or other assistance is to be absorbed by the operator or its handling agent as an overhead and must not be charged to the passenger requiring the wheelchair service or other assistance at the airport. The operator or its handling agent is not required to provide a wheelchair service or other assistance at any time before the passenger has checked in on the passenger s flight out of the airport nor at any time after the passenger has been assisted to the baggage reclaim hall on the passenger s flight into the airport. The operator will indemnify the airport company and keep the airport company fully indemnified against all actions, claims, proceedings, costs and damages (including all damages or compensation paid by the airport company on the advice of its legal advisers to compromise or settle any claim) and all legal costs or other expenses arising out of any breach of this condition or out of any claim by a third party based on any facts which if substantiated would constitute such a breach. 3. LANDING CHARGES 3.1 Charges for the landing of aircraft are shown in the Schedule of Charges. 20
3.2 The weight charge on landing will be assessed and payable on the basis of the maximum total weight authorised (see paragraph 1.5). 4. SURCHARGES 4.1 Noisy Aircraft 4.1.1 Where it appears to the Airport Director, or his nominated deputy, that an aircraft may not comply with the noise certification standards set out in The United Kingdom Air Pilot, a surcharge (specified in the Schedules from time to time) of the charge on landing calculated in accordance with the Schedules of Charges may be levied. 4.1.2 Use of Chapter 2 Aircraft Operators should note that civil subsonic jet aircraft with a take off mass of 34,000kg or more (or with more than 19 passenger seats) operating to the UK are required to be certificated as Chapter 3 in accordance with the Aeroplane Noise Regulations 1999. Aircraft not meeting this requirement are prohibited from operating to any UK airport unless granted an exemption by the UK Civil Aviation Authority (see www.caa.co.uk/erg/avpolicy). 4.2 Exceptional Policing Requirements 4.2.1 Where any flight imposes an additional policing requirement over and above the services normally provided at the airport, the Airport Director, or his nominated deputy, may require the operator to pay a charge equivalent to the additional identified cost of policing that flight. 5. HOUSING AND PARKING CHARGES 5.1 Where accommodation for the housing of aircraft is available, information about the charges payable may be obtained from the Airport Director. 5.2 The charge for parking of aircraft at the airports will be assessed and payable on the basis of the maximum total weight authorised (see paragraph 1.5). 21
5.3 The parking charges will be based on the total number of days or part days that the aircraft has been parked on areas designated as airport company parking areas. 5.4 These charges will apply whether the aircraft is secured to the ground or to a structure on the airport or is left on the ground unsecured. 5.5 At Biggin Hill Airport, parking charges will accrue one hour after landing or as otherwise notified in the fees and charges. 5.6 The standard charges for parking an aircraft will be assessed and payable in accordance with the charges set out in the Schedules of Charges. 5.7 The Airport Director, or his nominated deputy, may at any time order an aircraft operator either to move a parked aircraft to another position or remove it from the airport. Failure to comply with the order within the period specified in it will render the operator liable to a special charge which will be notified to the aircraft operator at the time of the request to move the aircraft. 5.8 No aircraft will be accepted for housing or long-term parking unless agreement has been obtained in writing from the Airport Director. 6. RUNWAY SLOTS 6.1. The availability of runway slots will be allocated in accordance with the Airports Slots Allocation Regulations 1993 as modified from time to time. Any assignment or transfer of slots so allocated will require written approval of the Airport Director whose approval may be subject to such conditions as he, in his absolute discretion, shall think fit. 7. REBATES 7.1 Nothing in these Conditions shall prevent the Airport Director, at his sole discretion, to abate or waive either wholly or in part the charges or surcharges set out in the Schedules hereto, any said abatement and waiver being set out in writing and signed by the Airport Director. 8. VALUE ADDED TAX 8.1 The charges stated herein are exclusive of any Value Added Tax which may be chargeable in accordance with the provision of the Value Added Tax Act, 1994 as amended by subsequent Finance Acts or with any Orders, Regulation or VAT Notices made thereunder or by virtue of any Act replacing or amending the same. 22
9. AUTHORITY TO BOARD AIRCRAFT 9.1 B.H.A.L., its servants or agents, shall have authority to board an aircraft at the Airport for any purpose connected with the operation of the Airport and may require an operator to pay the costs so incurred by it. 10 INSURANCE 10.1 BHAL requires the operator to take out and maintain at all times passenger and third party liability insurance in respect of any aircraft used or operated at the Airport by the operator in such amounts not being less than 5,000,000 (light aviation aircraft) or 10,000,000 (business aviation aircraft) in accordance with EC Regulation No. 785/2004 in respect of any one event but shall in each case be at such levels as BHAL at its complete discretion deems to be reasonable by the virtue of the size and type of aircraft used or operated by the operator at the Airport and the operator shall from time to time on demand produce evidence of such insurance to BHAL. All aircraft not meeting the above insurance requirements must meet or be able to demonstrate that they comply with EU directive EC785 which has been adopted by the CAA on the 29.04.05. Further the operator shall at all times fully indemnify and keep indemnified BHAL against any breach of this clause without prejudice to any other rights BHAL shall have under these Terms and Conditions whether or not such rights are enforced by BHAL 11. VARIATIONS 11.1 B.H.A.L. reserves the right at any time to amend vary or discharge any of the terms and conditions of use set out herein. 12. ENQUIRIES ON THE GENERAL CONDITIONS 12.1 Any enquiries should be addressed in the first instance to the Airport Director's office. 23
FAQ s, Problem Solutions 1, You have forgotten your Local Account Card PIN number. You will need to contact the Accounts Department at the Airport during office hours (Mon Fri, 09.00 17.00 hrs) to have the number re issued, in person at an agreed time or by post. Your default method of payment at the Self Refuel Station in such circumstances will be by credit or debit card. 2, Use of either a Local Account Card or a credit / debit card is declined. This will be primarily because there are not enough funds available for your requested uplift amount, in either your local account or in your bank account. Please contact the Accounts Department at the Airport, again during office hours or your bank / card issuer to discuss. 3, You have misplaced / lost your Local Account Card. As soon as the card is found to be missing, please contact the Fuel Office or Operations on 01959 578526/525 and leave a message stating time, date and who you are (if you know your account number or the missing card number, this will help at our end). The missing card will then be disabled to prevent misuse. If it is subsequently found we can then re enable it. 4, After verifying a card, the pump will not dispense fuel. Double check that your aircraft is at the pump that you selected during the card verification process (Pump 1 is closest to the storage tank). 5, I have a problem that does not involve a fuel spill or fire. Should the facility not be manned and assistance is required, Airport Operations should be contacted on the Airport company VHF frequency of 130.025. 6, I have spilt a large amount of fuel onto the ground, there is a risk of a fire. Hit the Avgas Pumps Switch Off Here button followed by the fire alarm break glass. The fire alarm is linked to the terminal and the Airport Fire Service will attend, The fire extinguishers are there for your protection. 24
Contact details Airport Accounts Dept 01959 578518 or 01959 578517 Airport Fuel Office 01959 578526 Airport Operations 01959 578525 Company VHF Radio Frequency, (located in Airport Operations, in the terminal) 130.025 25
Appendix 1 The following 2 pages contain a printable reference guide to using the card reading system Please print off as required and keep in your aircraft. 26
USER REFUELLING INSTRUCTIONS The outdoor payment terminal (OPT) is configured to accept Chip & PIN bank cards and local account cards, please follow the refuelling instructions outlined below. The message shown below should be displayed on the user terminal before refuelling. The message CHECKING CARD is displayed while the system is checking the validity of the card. Please do not remove your card until instructed to do so BARCLAYCARD VISACHECKINGCAR D As requested please insert a valid Chip & PIN or local account card in the card reader as shown below, FACE UP with the magnetic stripe on the reverse of the card TO THE RIGHT. Do not remove the card until instructed to do so When the card has been checked the display will prompt for the card to be removed. If the card is invalid the display message will read UNAUTHORISED CARD and the transaction will be terminated REMOVE CARD WELCOME TOSYWELL AERODROMEPLEASE INSERT CARD As requested below enter your PIN number and press the ENT key to accept. If you press a wrong key or need to re-enter your PIN press CAN For airport applications you will be prompted to enter a registration number which is a mandatory requirement. To enter alphanumeric characters press the key more than once to scroll through the letters. Enter PINENT=Okay CAN=Delete Enter RegistrationENT=O kay CAN=Delete If the card is a Chip & PIN bank card the display below shows the transaction limit (GBP= ). The pump will stop dispensing fuel if/when this limit is reached. There may be options to select other limits by pressing the button to the right of the CHANGE LIMIT message. Press the button to the right of the ACCEPT LIMIT message to accept the limit 27 SEE REVERSE FOR FURTHER INSTRUCTIONS
USER REFUELLING INSTRUCTIONS (Cont.) The message below is displayed to select the pump to be used. Press the top button to move through the list of available pumps, then press the bottom button when the required pump is displayed. CURRENT PUMP 1PRESS TO CHANGE >OR PRESS >TO USE THIS PUMP The selected pump is now authorised to dispense fuel up to the limit shown on the display (GBP = ) Please note that if the nozzle of the selected pump is not removed within a reasonable timescale the pump will timeout and the transaction will be cancelled. TAKE FUELMAXIMUM SPENDGBP 350 When you have refuelled and re-stowed the pump nozzle you may return to the user terminal to obtain a receipt. As requested please re-insert your card as previously described and the display will revert to PRINTING You can then remove your card which completes the refuelling process Please take your receipt from the receipt tray located below the card reader display & keypad. Receipt tray 28
Appendix 2 Copy of letter explaining the changes. Dear Sir / Madam Changes to Avgas fuelling at London Biggin Hill Airport As you will be aware over the last few months a new Self Service Avgas facility has been constructed adjacent to the Kilo Taxiway. It will become operational from Monday 17 Th August 2009. To use it you will require a Biggin Hill Airport Fuel Account Card or any regular Debit or Credit card. As the installation becomes operational, the Posted Airport Price for Avgas 100LL will only apply to bowser delivered fuel on the main terminal apron. For all customers using the Self Serve facility there will be a discount of 4.00 pence per litre from the Posted Airport Price. This discount will apply to all purchases whatever card payment method is used. If you are using a Biggin Hill Airport Fuel Account Card, this discount will be applied in addition to any existing discount structure your account may have for paying by direct debit or for high volume uplifts. An invoice for the net cost will be issued and debited to your account with us, this invoice should be paid in full within the 21 days stated or by means of your direct debit instruction. Fuel account cards are now available. To obtain one, you will need to contact the accounts department on 01959 578518 during office hours (Mon. Fri. 09:00 17:00) to confirm your details. Cards may then be collected from the flight operations office at the airport, collection may be done at any time during airport opening hours, you will be asked to show your Biggin Hill Airport security pass during collection. To assist you in familiarising yourself with the operation of this new facility we intend to make a member of the fuelling staff available for the initial period of the facility opening. Should the facility not be manned and assistance is required, flight operations should be contacted on the airport company VHF frequency of 130.025 London Biggin Hill Airport 29
Appendix 3 Copy of the letter issued with the cards. Dear Account Name / Legal Entity Biggin Hill Airport Accounts Ledger number: X123 Fuelling Account Number: 12345 Please find enclosed your London Biggin Hill Airport, Fuelling Account Card. This card enables you to put the cost of any fuel used on to the credit account listed above only. Any such invoice raised should be paid in full within the 21 days specified or by means of your direct debit. The card shall remain the property of the airport, is to be used in accordance with the airports standard Terms & Conditions and may be stopped at the airports sole discretion. It must be returned to the airport accounts dept. should the above account be closed. The system should be used in accordance with the instructions that are posted at each pump at the fuelling facility, copies of which have been distributed by, or are available from the private owners secretary, or from the airport. Card Number: PIN Number attached separately. The PIN number above is unique to this card and is NOT changeable, please memorise it and DO NOT write it down or keep it with the card. If you forget the PIN number for this card you will be able to obtain it from the accounts dept. during normal office hours (Mon. Fri. 09:00 17:00), in person or by post. You will need to confirm your identity to enable the re issue of the PIN number. This will comprise some details from the billing address and details from the unique number found on the rear of your Biggin Hill Airport security pass. If you do lose your account card you must inform us of its loss immediately through the fuel or flight operations offices on numbers; 01959 578526 or 01959 578525. The loss should then be confirmed with an e mail to accounts@bigginhillairport.com as soon as possible. Responsibility for the card s use up to this time will rest with you. Issue of a replacement card must be arranged via the accounts dept. and will incur a 10.00 plus VAT administration fee. If you have lost your card or forgotten your PIN but require fuel, the facility will of course accept debit or credit cards at any time. London Biggin Hill Airport 30