Excel Travel your Egyptian Partner Excel Travel S.A.E.
OUR COMPANY Excel Travel is the result of over 50 years of experience within the Travel Industry between its two major and managing shareholders in the fields of Meetings, Conferences, Incentives & Events, Leisure Travel as well as Corporate Travel simply our approach is one Supplier one Solution. Among its shareholders also are leading Egyptian Investors in Egypt and the region. In our Fifth year of operation, we were ranked among the top Destination Management Companies when it comes to Quality Services and high profile clients. OUR PROMISE At Excel Travel, our managed travel philosophy focuses on maximizing your Egyptian experience beyond expectations. The major benefit of our devoted approach and continuous efforts to improve on our deliverables is that our partners from all over the world are offered quality of service at well studied reasonable costs and our mutual guests live through a memorable Egyptian Experience. OUR PEOPLE In the service Industry, you cannot compromise on the human factor. At Excel Travel we have worked carefully to select the right, highly trained personnel to properly manage your business. Our strategy is to provide continuous training programs to enhance the existing expertise. Our current headcount exceeds 210 employees. TECHNOLOGY A new industrial revolution has been developing tremendously with the growth of the e- commerce environment. Excel Travel has invested heavily in order to furnish our servicing platforms with state of the art software that would enhance our front and back office processes in order to deliver best service to our clients, produce sophisticated Information reports and automate the communication processes. We have the infrastructure to support conferences and congresses in place and we are in the process of building an Interactive Booking Engine for our Leisure tour operators. Please visit our website. We Excel in What we do Page 2
SERVICING PLATFORMS Requests can be done by Mail, Telephone or faxed requests through the following contact details: Office Hours Daily between 09:00 18:00 During the month of Ramadan, shorter working hours apply Contact Details Tel : +202 2413 6100 (30 Lines) Dial 5 for MICE Department Dial 3 for Inbound Leisure Department Dial 150 for Planning & Contracting Address : 68 Merghani St. Abou Ghali Office Building Heliopolis - Cairo 11341 Hotline for after office Hours Requests & Emergencies : +2 012 2179 0012 General Email Address : tourism@exceltrvl.com Offices In Cairo we have three offices. We have our own branches in Luxor, Sharm El Sheikh and Hurghada. In Alexandria and Aswan we have representative offices. We Excel in What we do Page 3
SCOPE OF SERVICES LUXURY TRAVEL Excel Travel has a dedicated Luxury Travel Department for exclusive tailor made arrangements all over Egypt. Among its services are: VIP Airport Lounges Pick up from Aircraft Local Mobile provided upon arrival Private Visits to Sites Special Honeymoon / Anniversary Programs Opening of sites not available for public Professional Egyptologists / Professors Helicopter visits Exclusive Dinners Chartered Cruise ships / Dahabiyas personalized Exotic Programs Golfing all over Egypt Wellness Eco Tourism AREAS: Cairo, Giza & Fayoum Upper Egypt Luxor, Aswan, Edfu, Komombo Exotic Resorts: Sharm El Sheikh Hurghada El Gouna Taba Marsa Alam Northern Coast Desert Safaris in the Western Deserts Eastern Desert Sinai Oasis CUSTOMER EVALUATION REPORTS Post any trip we organize our Tour Leaders insist on customers filling Customer Evaluation Reports that addresses all services we provide which we share with our International Clients We Excel in What we do Page 4
INBOUND LEISURE Excel Travel handles a wide range of Incoming Tour Operating, Leisure, Fit s and groups. We offer programs for special Interest groups & individuals that relate to different age groups and that would give our guests the feel of the Egyptian Culture. CREATIVE PROGRAMS Excel Travel Leisure Department will act as your personal consultant within Egypt. Our multi-lingual dedicated and creative team of professionals will communicate with you to provide you with best possible programs that will match your customer needs and interests. HOTEL NEGOTIATIONS Our Contracting & Planning Department main objective is to negotiate best possible rates at very competent properties. The Department will exert all efforts to keep you up to date to all the new destinations, properties & venues to ensure that our partners are always the first to learn about what is new in Egypt. HIGHLIGHTS OF OUR PROGRAMS COVER: Cultural Interests: Classical Religious - Modern Weddings, Honey Moon & Special Anniversary arrangements Water Sports Diving Adventurous Desert Safaris Golfing Mount Tracking Fishing Star Gazing Bird Watching Honeymooners Cruising the Nile Red Sea We Excel in What we do Page 5
MEETINGS, INCENTIVES, CONFERENCES & EVENTS CONSULTANCY SERVICE Excel Travel Mice Department will act as your personal consultant within Egypt. Our multi-lingual dedicated and creative team of professionals will communicate with you and provide you with their expertise in innovative programs as well as a vast range of resourceful solutions. Excel Travel has been exclusively selected to represent Egypt within the renowned Global Events Partners Network; GEP www.globaleventspartners.com. Moreover we are ICCA, SITE, WATA and SKAL members. VENUE SELECTIONS Through the long years of experience as well as the excellent Supplier Relations, Excel Travel will be happy to offer its expertise in venue finding, best negotiation capabilities and creative ideas for all types of events. We provide our customers with different options for outside as well as inside events that will enhance the Egyptian flavor to any piece of business. All has to compliment the nature of the Event. This will include Hotels, Cruise Ships, and Restaurants etc SAMPLES OF SPECIAL HIGHLIGHTS OF A PROJECT Assistance in the production of the project theme since decision is taken to choose the Destination till the follow up after final departure. Support with teasers, branding and personalization of the project. Gala Dinners in all sorts of styles to match the taste of our clients. Options could vary from Pharaonic, Islamic, Memlouki, Bedouin to ultra modern styles and venues could range from Giza Plateau, Temples in Luxor, Aswan or Abu Simbel, Palaces around Cairo or Luxor to deserts surrounded by stunning mountains. Entertainment options that are not limited to Oriental shows, Celebrity Performers, Philharmonic Orchestra, Belly Dancers, Darwish as well as Disco Nights Professional Egyptologists and renowned speakers. Visits to Sites not opened to the public. Desert Safaris in exotic areas Valley of the Whales / White Desert / Oasis etc We Excel in What we do Page 6
IMPECCABLE, FAULTLESS EXECUTION At Excel Travel nothing is left to chances, a Project Manager is assigned to each project and a full minute by minute Action Plan is drawn in order to guarantee full accuracy of all agreed upon programs. Senior Management of Excel Travel personally either escort important functions or are on call 24 hours a day to support perfection. AIRPORT SERVICES EXCEL TRAVEL MASTERS ALL OF THE EGYPTIAN AIRPORTS: We meet our guests at all Egyptian airports and assist with passport and customs procedures. We handle private immigration desk to minimize waiting time. In case of special groups we send Immigration as well as Customs Officers to the city of departure to escort group and finalize Immigration & Customs formalities prior to arrival into the country. TRAVEL INSURANCE Excel Travel is authorized by the Egyptian Association of Insurances to sell Travel Insurance in Egypt. We have arranged for a Full Liability Travel Insurance to all customers touring Egypt who booked their travel arrangements through us. TRANSPORTATION Excel Travel provides for Deluxe Air conditioned Couches and private Limos for all operations. ADDITIONAL SERVICES Excel Travel is happy to offer the following additional services that compliment any project: Corporate Social Responsibility activities. Unforgettable and creative Team Building exercises. Chartering Aircrafts Aviation Assistance especially with Egypt Air. Audio Visual & Printing services Gifts Teasers, Conference Bags, Pillow Gifts, etc Conference web site creation Act on behalf of host to distribute Invitations and confirmations for a conference event. We Excel in What we do Page 7
PLANNING & CONTRACTING SERVICES Our Planning and Contracting Department will assist our clients in the following: Planning Itineraries that match our clients interests being culture, adventure, religion or Sustainable Tourism Planning back to back programs Providing best possible rates for all requests that has no fixed dates Contracting Properties, Professional Egyptologists, and Transportation Firms to support our services to our clients. They aim at best prices with no compromises on quality Manage our clients Contracts for Incoming Leisure Supply our Marketing Department with Newsletter Material regarding new venues, products and properties. AVIATION SERVICES CORPORATE TRAVEL Excel Travel is a top producer on most of the airlines operating from Egypt. We do have excellent positioning with the National Carrier Egypt Air that supports our incoming travelers. Moreover, we assist in aircraft chartering. PROFESSIONAL MANAGEMENT REPORTING Proper analysis and aggressive negotiations can never be achieved unless you are able to technically manage your data. Reports will be produced at the intervals our customers specify in hard or soft copies. We Excel in What we do Page 8