Directorate Network Management Monthly Network Operations Report Analysis - July 2012

Directorate Network Management Monthly Network Operations Report Analysis - July 212

TABLE OF CONTENTS 1. TOTAL TRAFFIC... 1 2. ATFM DELAY AND ATTRIBUTIONS... 4 3. EN-ROUTE ATFM DELAYS... 5 4. AIRPORT/TMA ATFM DELAYS... 9 5. DAILY EVOLUTION... 1 6. ALL AIR TRANSPORT DELAYS (SOURCE: CODA)... 11 7. ATFM SLOT ADHERENCE... 12 8. SIGNIFICANT EVENTS... 12 9. NM ADDED VALUE... 13 NOTICE: All figures presented in this report are for the geographical area that is within Network Manager s responsibility (NM area). See ACC coverage on page 3.

1. TOTAL TRAFFIC 32 Last 13 months average daily traffic 32 Average daily traffic for last 5 Years 3 3 28 28 26 24 22 2 18 16 341 29974 3589 284 24756 22759 22695 2326 24991 2621 27884 29893 323 26 24 22 2 28 29 21 211 212 Traffic decreased by 1.2 compared to July 211. July 212 traffic was above the 29 and 21 levels. 32 3 28 26 Average daily traffic in July for last 5 Years forecast date : 212-5 29936 12 months rolling traffic trend 3.7% 3. 4% 3. 3.2% 3.1% 2.9% 2. 3% 1.9% 1.6% 2% 24 22 2 394 2949 29877 341 323 28 29 21 211 212 1% -1%.2% -. -.6% -.9% July 212 traffic was in line with the forecast. This graph shows the variation in total traffic for the last 12- month period relative to that for the 12-month period before. The total traffic from August 211 to July 212 decreased by.9% relative to that from August 21 to July 211. DNM Network Operations Report Analysis - July 212 1

In July 212, traffic decreased at some main airports (e.g. Paris CDG, London Heathrow, Munich, Madrid and Rome Fiumicino) compared to 211. Traffic increased at Frankfurt, Amsterdam, Istanbul Ataturk and Barcelona airports. The largest decrease was at Budapest Ferihegy (-21.) airport as a result of Malév Hungarian Airlines ceasing operations in February 212. The 11.1% traffic decrease at Madrid Barajas airport is the result of overall traffic reduction in Spain in conjunction with Spanair cessation of operations in January 212. Traffic decreased significantly at Prague, Athens, Helsinki and Las Palmas airports. The recent cessation of operations of Air Finland explains much of the decrease at Helsinki. The largest traffic increase was at Istanbul Ataturk airport (1.4 %), in line with the ongoing traffic increase in Turkey. With the exception of Alitalia, the traffic for the top 1 air operators (Lufthansa, Ryanair, Easyjet,Turkish Airlines, Air France, SAS, Air Berlin, British Airways and KLM) increased in July 212 compared to July 211. Airline consolidation and restructuring explains most of the significant traffic decreases and increases: Air Nostrum (-27.3%), Regional Airlines (-19.4 %), Air Baltic (-19%), Meridiana SPA (-16.1%) and Thomas Cook (-15.3%), United Airlines (+136.9 %) and Vueling airlines (+21.8%). There was real traffic growth for Aeroflot Russian (21.8%) and Emirates (2.4%). Unidentified operators (mainly General Aviation) decreased by 5.3% in July 212 DNM Network Operations Report Analysis - July 212 2

Stavanger, Chisinau and Kiev ACCs experienced a significant increase in traffic. Malta recorded an increase of 39.1% compared to July 211; this increase is traffic recovery from last year s Libyan airspace closure. Skopje, Seville, Canaries, Casablanca, Tampere and Yerevan ACCs recorded significant decreases in traffic. There is no noticeable impact of the Olympic games, which started on the 27 th of July. DNM Network Operations Report Analysis - July 212 3

2. ATFM DELAY AND ATTRIBUTIONS 1 9 8 7 6 5 4 3 2 1 8431 69435 79211 Average daily ATFM delays 58861 34114 The average daily ATFM delays decreased from 8431 minutes in July 211 to 5195 minutes in July 212. 4 2-1. -2-4 -6-46.9% -8-21.3% -28. -27. 19761 1513 2281 16875 38121 Monthly ATFM delays trend -2.3% -74.3% -46. Comparison to same month last year -22.2% -3.8% 1. EN-ROUTE AIRPORT/TMA 29434 4892 5195-34.3% -4. -47.1% -38.4% Rolling 12 month trend The ATFM delay trend has stabilised since December 211. 7 6 5 4 3 2 1 62231 Average daily ATFM delays 227 366 1535 73.8% 26.2% 7. 29. 2117 2127 EN-ROUTE AIRPORT/ TMA Compared to July 211, ATFM delays decreased by 38.4%. A larger proportion of this reduction occurred in the en-route area. Proportion of ATFM delay in July 212 AIRPORT INFRASTRUCTU RE, 1.6% EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS, 19.2 % EN-ROUTE EVENTS,.4% EN-ROUTE ATC DISRUPTIONS, 1.8 % AIRPORT WEATHER, 11.7% EN-ROUTE ATC STAFFING, 12.4% AIRPORT ATC CAPACITY, 7.2% EN-ROUTE ATC CAPACITY, 36.7% In July, 7. of all ATFM delay was en-route and the remaining 29. occurred at the Airports/TMA. Proportion of total ATFM delays 1 8% 6% 4% 2% 4219 LANGEN ACC 463 MUNCHEN ACC 3295 WARSZAWA ACC 313 BARCELONA ACC Top 2 delay locations for ATFM delays in July 212 269 OSLO ATCC 2519 NICOSIA ACC 255 SEILLE ACC En-route ATC capacity, en-route weather & external disruptions and airport weather generated 67.6% of all ATFM delays. 1577 1573 1498 1364 1273 1231 1227 1139 1121 FRANKFURT MAIN REIMS U/ACC WIEN ACC KARLSRUHE UAC OSLO/GARDERMOEN PARIS ALL ACC ZURICH AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY ZURICH ACC LONDON/HEATHROW 98 919 863 837 These are the top 2 delay generating locations for the reporting month. Figures are the average daily delays in minutes. Langen ACC continued to be the top delay generating location in July; delays were due to ATC staffing, capacity, thunderstorms and a system failure on the 6 th July. Munich ACC recorded significant delays due to thunderstorms, capacity and staffing, a system failure also occurred on the 6 th July. Frankfurt, London Heathrow and Munich airports recorded significant delays due to thunderstorms and wind. Frankfurt airport also experienced ILS re-alignment work on runway 25 affecting the capacity at the end of July and London Heathrow experienced single runway operations on the 23 rd July also affecting the airport capacity. En-route ATC capacity delays were recorded in Nicosia, Marseille, Warsaw, Barcelona, Reims, Zurich, Paris, Zagreb and Madrid ACCs. Oslo ATCC continued to be strongly affected by staff shortages as well as Oslo Gardermoen airport. The overall impact on the network is very significant (see also section 8.2). Zurich airport infrastructure and environmental constraints restricted the use of the optimum runway configuration. Istanbul Ataturk s airport infrastructure issues continued to cause delays in July. ISTANBUL-ATATURK MUENCHEN 2 ZAGREB ACC MADRID ALL ACC DNM Network Operations Report Analysis - July 212 4

3. EN-ROUTE ATFM DELAYS 3.1. EN-ROUTE ATFM DELAY PER LOCATION Proportion of total ATFM delays 1 8% 6% 4% 2% 4219 463 LANGEN ACC MUNCHEN ACC 3295 WARSZAWA ACC 313 BARCELONA ACC Top 2 delay locations for en-route delays in July 212 269 OSLO ATCC 2519 NICOSIA ACC 255 SEILLE ACC 1573 1498 1364 1231 1139 The top 2 en-route delay locations generated 65. of the monthly total (network) ATFM delay. The top 5 en-route delay locations generated 33. of the monthly total (network) ATFM delay. REIMS U/ACC WIEN ACC KARLSRUHE UAC PARIS ALL ACC ZURICH ACC 863 837 76 644 637 628 547 415 ZAGREB ACC MADRID ALL ACC EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY LONDON ACC BREST U/ACC PALMA ACC LISBOA ACC/UAC ATHINAI CONTROL AMSTERDAM ACC(245-) DNM Network Operations Report Analysis - July 212 5

3.2. EN-ROUTE ATFM DELAY PER DELAY GROUP Reasons for en-route delays in July 212 EN-ROUTE EVENTS.4% EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS 1.8 % 12.4 % 19.2 % Overall en-route delays accounted for 7. of all ATFM delays. 36.7% were attributed to en-route ATC capacity, 19.2% to en-route weather and external disruptions and 12.4% to en-route ATC staffing. EN-ROUTE ATC CAPACITY 36.7% 1 2 3 4 Proportion of total En-route ATC Capacity delays Top 1 delay locations for en-route ATC Capacity in July 212 14% 2428 12% 1 8% 6% 4% 2% NICOSIA ACC 1989 1964 1932 WARSZAWA ACC BARCELONA_ACC SEILLE ACC 1375 123 141 LANGEN ACC REIMS U/ACC ZURICH ACC 98 MUNCHEN ACC 716 637 Compared to June 212, the overall ATC capacity delays have significantly increased in July, Nicosia and Marseille ACCs experienced the highest increase while Langen ACC registered a decrease. Madrid and Palma ACCs have entered the top 1. Proportion of total En-route Weather & External Disruptions delays Top delay locations for en-route Weather & External Disruptions in July 212 234 2 2 1 1 MUNCHEN ACC 1282 LANGEN ACC 1159 1129 WIEN ACC 615 593 532 MADRID ALL ACC PALMA ACC 361 343 33 Thunderstorm activity was the main reason for en-route weather and external disruptions in July. Thunderstorms impacted Munich, Langen, Vienna and Barcelona ACCs. BARCELONA_ACC KARLSRUHE UAC PARIS ALL ACC WARSZAWA ACC LONDON TMA TC REIMS U/ACC LONDON ACC Proportion of total En-route ATC Staffing delays Top delay locations for en-route ATC Staffing in July 212 4 2687 4 3 3 2 1414 2 1 576 1 447 38 342 12 15 9 64 OSLO ATCC LANGEN ACC WARSZAWA ACC KARLSRUHE UAC Oslo and Langen ACCs continued to record the highest ATC staffing delays in July. In Oslo, ATC staffing delays doubled since the last month. In Warsaw, Karlsruhe and Athens ATC staffing delays increased significantly, while Munich, Marseille, Nicosia and Bremen ACCs generated significantly less such delays compared to last month. Warsaw and Makedonia entered the top 1 in July. 2 18 16 14 12 1 8 6 4 2 1727 Average en-route daily flights >= 15 min delay 1391 137 755 29 215 In July 212, an average of 122 flights per day experienced en-route delay of at least 15 minutes. MUNCHEN ACC 132 225 ATHINAI CONTROL 25 MAKEDONIA_CONTROL 513 SEILLE ACC 43 NICOSIA ACC 73 BREMEN ACC 122 DNM Network Operations Report Analysis - July 212 6

3.3. EN-ROUTE ATFM DELAY PER FLIGHT En-route delays per flight (min) 3.5 3. 2.5 2. 1.5 1..5. 3.1 OSLO ATCC 2.89 NICOSIA ACC 1.53 WARSZAWA ACC Top 2 delay locations for en-route delays per flight in July 212 1.13 1.11 LANGEN ACC BARCELONA ACC.9 MUNCHEN ACC.61.58.57.52.5.49.46 WIEN ACC REIMS U/ACC SEILLE ACC PALMA ACC LISBOA ACC/UAC ZURICH ACC ZAGREB ACC.34.31.3.3.27.22.17 PARIS ALL ACC EN ROUTE WEATHER & EXTERNAL DISRUPTIONS EN ROUTE EVENTS EN ROUTE ATC DISRUPTIONS EN ROUTE ATC STAFFING EN ROUTE ATC CAPACITY Oslo ATCC due to staffing issues and Nicosia ACC due to capacity generated the most significant average en-route delay per flight in July. ATHINAI CONTROL KARLSRUHE UAC MADRID ALL ACC AMSTERDAM ACC(245-) BREST U/ACC ANKARA ACC DNM Network Operations Report Analysis - July 212 7

3.4. EN-ROUTE ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delay 8% 7% 6% 4% 3% 2% 1% 229 1517 1415 144 Top 2 delay locations for year-to-date en-route ATFM delay 1317 953 92 828 725 67 67 EN ROUTE WEATHER & EXTERNAL DISRUPTIONS EN ROUTE EVENTS EN ROUTE ATC DISRUPTIONS EN ROUTE ATC STAFFING EN ROUTE ATC CAPACITY 482 46 441 435 44 345 321 38 253 LANGEN ACC NICOSIA ACC SEILLE ACC MUNCHEN ACC BARCELONA ACC PARIS ALL ACC WARSZAWA ACC BORDEAUX ALL ACC REIMS U/ACC The top 2 en-route delay locations generated 51.8% of the total ATFM (network) delay since the beginning of the year. The top 5 en-route delay locations generated 25. of the total ATFM (network) delay since the beginning of the year. OSLO ATCC BREST U/ACC LONDON ACC MADRID ALL ACC ZURICH ACC ANKARA ACC LISBOA ACC/UAC KARLSRUHE UAC WIEN ACC ZAGREB ACC AMSTERDAM ACC(245-) En-route delays per flight 1.5 1.4 1.3 1.2 1.1 1..9.8.7.6.5.4.3.2.1. Monthly en-route delay per flight monitoring M ONTHLY GUIDELINE DLY/FLT YTD GUIDELINE DLY/FLT M ONTHLY ENROUTE DLY/FLT YTD ENROUTE DLY/FLT In July, the average en-route delay per flight was 1.28 min/flt, which is better than the guideline* delay for the month (1.35min/flt)..7 Year-to-date daily en-route flights >= 15 min delay 1 9 8 7 6 5 4 3 2 1 Since the beginning of the year, an average of 461 flights per day were subject to at least 15 minutes of delay. The corresponding figure in 211 was 819. 211 212 As of July, the YTD en-route delay per flight average (.67 min/flt) is lower that the corresponding guideline* value (.71 min/flt). The YTD en-route delay excluding the industrial action was.6 min/flt. * NM s calculation that provides the guideline en-route delay (min) requirements to achieve the annual target (.7 min/flight). DNM Network Operations Report Analysis - July 212 8

4. AIRPORT/TMA ATFM DELAYS 4.1. AIRPORT/TMA ATFM DELAY PER LOCATION Proportion of total ATFM delays 3. 3. 2. 2. 1. 1... 1577 FRANKFURT MAIN 1273 1227 OSLO/GARDERMOEN ZURICH 1121 LONDON/HEATHROW Top 2 delay locations for Airport/TMA delays in July 212 98 919 ISTANBUL-ATATURK MUENCHEN 2 81 798 PALMA DE MALLORCA WIEN SCHWECHAT 679 PARIS CH DE GAULLE 469 453 SCHIPHOL_AMSTERDAM LONDON/GATWICK 322 322 314 31 275 241 196 195 166 The top 2 Airport/TMA delay locations generated 24.4% of the monthly total ATFM (network) delay. The top 5 Airport/TMA delay locations generated 11.9% of the monthly total ATFM (network) delay. 4.2. AIRPORT/TMA ATFM DELAY PER DELAY GROUPS GENEVE COINTRIN DUESSELDORF MADRID BARAJAS TEL AVIV/BEN GURION CANNES MANDELIEU KHANIA SOUDA AIRPORT INFRASTRUCTURE AIRPORT WEATHER AIRPORT ATC CAPACITY ZAKINTHOS ISTANBUL-SABIHA PARIS ORLY AIRPORT INFRASTRUCTURE Reasons for Airport/TMA delays in July 212 AIRPORT ATC CAPACITY AIRPORT WEA THER 7.2% 1.6 % 11.7 % 1 2 3 4 Airport/TMA delays accounted for 29. of all ATFM delays. Weather and Airport ATC infrastructure were the main causes of airport ATFM delay. Proportion of all Airport Weather delays Top 1 delay locations for Airport Weather 111 in July 212 2 971 894 1 64 592 1 398 278 146 137 126 FRANKFURT MAIN LONDON/HEATHROW MUENCHEN 2 WIEN SCHWECHAT Frankfurt, London Heathrow, Munich, Vienna, Zurich and Paris CDG airports recorded significant delays mainly due to thunderstorms, strong wind and low visibility. ZURICH PARIS CH DE GAULLE SCHIPHOL_AMSTERDAM DUESSELDORF NICE GENEVE COINTRIN Proportion of all Airport Infrastructure delays Top 1 delay locations for Airport Infrastructure in July 212 2 99 1 1 ISTANBUL-ATATURK 693 PALMA_DE_MALLORCA 627 ZURICH 358 LONDON/GATWICK 271 241 CANNES MANDELIEU KHANIA SOUDA 196 187 158 155 Istanbul Ataturk and Zurich airports continued to generate delays due to airport infrastructure. Zurich delays were due to environmental constraints preventing the use of the optimum runway configuration. Palma de Mallorca reached the busiest part of the year and airport infrastructure constraints are generating delay. London Gatwick had some runway maintenance work resulting in reduced rate. Proportion of all Airport ATC Capacity delays Top 1 delay locations for Airport ATC Capacity 3 1222 in July 212 3 2 2 1 467 286 1 233 148 128 12 115 18 94 OSLO/GARDERMOEN FRANKFURT MAIN TEL AVIV/BEN GURION Oslo, Frankfurt, Tel Aviv, Madrid, Amsterdam, Paris CDG and Lisbon airports experienced delays due to ATC capacity. Compared to last month Oslo delays continued to increase. MADRID BARAJAS SCHIPHOL_AMSTERDAM PARIS CH DE GAULLE ZAKINTHOS LISBOA ISTANBUL-SABIHA PALMA DE MALLORCA DUESSELDORF LONDON/HEATHROW NIKOS/KAZANTZAKIS CAGLIARI ELMAS DNM Network Operations Report Analysis - July 212 9

4.3. AIRPORT/TMA ATFM DELAY PER FLIGHT Airport delay per flight (min) 1.2 1..8.6.4.2..7 Monthly average Airport delay (min) per flight Last 12 months =.6 minutes.7.7.7 1..5 Average Airport/TMA delay per flight decreased from.7 minutes in July 211 to.5 in July 212..5.6.4.5.5.5.5 Airport delays per flight (min) 5 4 3 2 1 3.87 CANNES MANDELIEU Top 1 Airport delay per flight in July 212 YTD Situation 2.8 KHANIA SOUDA 2.27 2.16 2.13 MIKONOS OSLO/GARDERMOEN MADRID TORREJON 1.61 ZURICH 1.13 1.6 1.6.94 Top three airports with the highest delay per flight in July were small airports with minimum (wider) network impact. FRANKFURT MAIN WIEN SCHWECHAT PALMA_DE_MALLORCA ISTANBUL-ATATURK 4.4. AIRPORT/TMA ATFM DELAY YEAR-TO-DATE Proportion of total ATFM delays 7% 6% 4% 3% 2% 1% 1676 LONDON/HEATHROW 141 FRANKFURT MAIN 1324 ISTANBUL-ATATURK 91 ZURICH Top 2 delay locations for year-to-date Airport/TMA delays 778 717 SCHIPHOL_AMSTERDAM MUENCHEN 2 641 PARIS CH DE GAULLE 399 384 329 283 259 229 211 24 196 181 165 123 1 OSLO/GARDERMOEN WIEN SCHWECHAT GENEVE COINTRIN PARIS ORLY LONDON/GATWICK MADRID BARAJAS DUESSELDORF PALMA DE MALLORCA HELSINKI-VANTAA AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE The top 2 Airport/TMA delay locations generated 34.2% of the total ATFM (network) delay since the beginning of the year. The top 5 Airport/TMA delay locations generated 19.8% of the total ATFM (network) delay since the beginning of the year. LISBOA ISTANBUL-SABIHA BRUSSELS NATIONAL MADRID TORREJON 5. DAILY EVOLUTION AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE EN-ROUTE WEATHER & EXTERNAL DISRUPTIONS EN-ROUTE EVENTS EN-ROUTE ATC DISRUPTIONS EN-ROUTE ATC STAFFING EN-ROUTE ATC CAPACITY Average delay (min) per flight in July 212 3.5 3. 2.5 2. 1.5 1..5. 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 ATC capacity / staffing delays were pronounced over the weekend periods in July. In July 212, there were ten days with an average delay per flight at or above 2 minutes; this mainly occurred during the weekends: Sun 1 July: Delays were due to en-route ATC capacity in Marseille, Nicosia, Munich, Barcelona and Brest ACCs. Thunderstorms affected Barcelona, Munich and Karlsruhe ACCs as well as Munich and Zurich airports. Palma, Istanbul Ataturk and Oslo Gardemoen recorded delays due to aerodrome capacity. Thu 5, Fri 6, Sat 7, Sun 8 July: Weather was the main issue en-route and at the airports affecting Langen, Munich, Karlsruhe ACCs and Frankfurt, London Heathrow, Paris CDG and Vienna airports. En-route ATC capacity delays were recorded in Marseille, Barcelona and Warsaw. Langen and Munich ACCs experienced a system failure. Sat 14, Sun 15 July: En-route ATC capacity delays were in Marseille, Warsaw, Reims and Nicosia ACCs. Thunderstorms affected Barcelona, Langen and London ACCs but also Frankfurt, Zurich and Munich airport. Sat 21 Sat 28, Sun 29 July: Barcelona, Marseille, Warsaw, Palma and Reims ACCs recorded significant en-route ATC capacity delays. En-route weather affected mainly Munich and Vienna ACCs. Warsaw and Oslo ACCs generated significant delays due to staffing. Frankfurt, London Heathrow and Munich airports were affected by thunderstorms. DNM Network Operations Report Analysis - July 212 1

6. ALL AIR TRANSPORT DELAYS (Source: CODA) The analysis below is based on airline data provided to CODA by airlines (AO's). As the airline data collection for July 212 is not yet complete at the time of writing, this analysis covers the latest available 13-month period (June 211-June 212) and contains details on 62% of commercial flights in the ECAC region. ATFM delays reported by airlines are often lower than the ATFM delays calculated by the network manager (NM). ATFM delays of NM are the (flight) planned delays whereas the airlines report the actual experienced ATFM delay on departure. For instance, a flight with an ATFM delay may also have a handling delay absorbed within the ATFM delay. For the airline, a part of this delay is the ATFM delay and the rest is the handling delay Average departure delay per flight in minutes 1 9 8 7 6 5 4 3 2 1 Breakdow n average delay per flight June 212,8 Average En- Route Delay/Flight,5 Average En- Route Delay/Flight NM reported En-Route ATFM delay Primary Delay (excl En-Route) 5,1 Average primary delay 9,2 Passenger experience Airline Reported En-Route ATFM Delay Reactionary delay Airline reported en-route ATFM delay in June 212 was.5 minutes per flight which is lower than the NM reported average en-route ATFM delay of.8 minutes per flight. As airlines may assign multiple delay reasons for a delayed flight, some of the en-route ATFM delay may be attributed to other reasons if the other reason prevented the flight from obtaining a slot improvement. A common example is a NM reported en-route ATFM delay reported by airlines as a split between reactionary and en-route ATFM delay. According to airline reporting, in June 212 the average delay per flight for all-causes of delay was 9.2 minutes. The primary delay share of total all-causes delay was 5 (or 5.1 min/flt) of which en-route delays contributed.5 min/flt. The remaining were Reactionary delays, this counted for 4 or a contribution of 4.1 min/flt. 15 Average departure delay per flight 211/212 Average departure delay (min) per flight 1 5 2116 2117 2118 2119 2111 21111 21112 2121 2122 2123 2124 2125 2126 Based on airline data, the reported share of reactionary delays in June 212 fell by one percentage point when compared to May 212 with a 45 % share of delay minutes from all-causes. Both NM and airlines reported that enroute ATFM delays were below 1 min/flight Average reactionary delay per flight (CODA) Average delay per flight Other Primary delay All Causes (CODA) Average ATFM en-route delay per flight (CODA) Average ATFM en-route delay per flight (NM reported) 1 % Percentage of delayed flights: ATFM & All Causes 25. Percentage of flights delayed on departure - ATFM DNM 8% 6% 4% 2% 2. 15. % 1. % 5.. Percentage of flights delayed on departure: All Causes The percentage of flights delayed by long ATFM restrictions (those exceeding 15 & 3 minutes) increased in June 212 when compared to May 212. The percentage of flights delayed from all-causes (those exceeding 15 & 3 minutes) also increased both month-on-month but decreased year on year > 15min by ATFM Restrictions (NM ) > 3min by ATFM Restrictions (NM ) > 15min:All Causes (CODA) > 3min:All Causes (CODA) DNM Network Operations Report Analysis - July 212 11

7. ATFM SLOT ADHERENCE 9 Average daily evolution of early and late flights 9. 8 8. 7 6 5 4 3 2 1 2117 2118 2119 2111 21111 21112 2121 2122 2123 2124 2125 2126 2127 7. 6. 5. 4. 3. 2. 1.. In July the percentage of late non-compliant departures has slightly increased. Although the overall percentage of traffic departing within their Slot Tolerance Window (STW) is above the target (at least 8) there are many airports for which compliance can be improved. Following the general seasonal trend the absolute numbers of flights departing outside the STW has increased. However, compared to the same period in 211, the absolute figures show an overall improvement. Nº OF EARLY DEPARTURES Nº OF LA TE DEP A RTURES % EARLY DEPARTURES % LA TE DEPA RTURES The chart below shows the top 4 airports that has more than 3 regulated flights during the month with their average daily number and proportion of regulated flights that departed outside of the STW. Although any airport above the red line is noncompliant with the ATFM slot adherence target (min 8), only four of them, namely Antalya, Tel Aviv/Ben Gurion, Paris Ch De Gaulle and Nice airports, have wider network impact. 4 4 3 3 2 2 1 1 4 3 13 4 4 13 6 Proportion of regulated flights outside the Slot Tolerance Window in July 212 4 3 6 3 26 3 3 3 15 5 4 5 5 3 3 8 3 13 6 7 4 4 14 2 2 16 2 2 1 9 2 2 5 ANKARA-ESENBOGA MUGLA-DALAMAN ANTALYA CASABLANCA/MOHAMMED MILAS-BODRUM TEL AVIV/BEN GURION IZMIR-ADNAN-MENDERES PISA SAN GIUSTO BRISTOL/LULSGATE DUBLIN EAST MIDLANDS PARIS CH DE GAULLE ROMA CIAMPINO PAPHOS SOFIA NICE BIRMINGHAM NIKOS/KAZANTZAKIS LARNACA LONDON/LUTON SPLIT DIAGORAS ISTANBUL-ATATURK LUXEMBOURG LONDON/HEATHROW PARIS ORLY MANCHESTER SEILLE PROVENCE HELSINKI-VANTAA ZURICH GDANSK/REBIECHOWO DUBROVNIK SCHIPHOL AMSTERDAM CHARLEROI ZAGREB ROME FIUMICINO WIEN SCHWECHAT SURCIN-BEOGRAD BILBAO MALAGA 8. SIGNIFICANT EVENTS 8.1. London 212 Olympics Since the 23 July, in the run up to the opening ceremony on the 27 July and beyond to the 31 July, traffic has increased at some smaller airports but overall UK traffic is at a similar level to the corresponding period in 211. 4 UK airports are being coordinated during the Olympic period. The main airports receiving additional traffic are London Luton (EGGW), London Stansted (EGSS), London City (EGLC), Biggin Hill (EGKB) and Farnborough (EGLF). The traffic trend is upwards. On the 26/27th of July, 72 heads of state arrived, 31 in their own aircraft and the rest on scheduled flights. Olympic games caused no network delays (no Olympic related regulations were applied). Several re-routing scenarios that were agreed with both Rhine and Maastricht UACs are being used to distribute traffic evenly in the UK sectors. Maastricht had brought in additional staff to handle the increase of traffic which didn't materialize so far. NM holds the Network Olympic Conference for ANSP's at 1:UTC each day since the 23 July. Attendance is normally around 15 participants including UK NATS and FABEC partners. As part of the airport coordination, NM have been suspending (and de-suspending) the flights without a valid airport slot in coordination with Airport Coordination Limited (ACL). Up to 31 July, 185 such flights were suspended. DNM Network Operations Report Analysis - July 212 12

8.2 Oslo ACC capacity and delay issues There have been significant ATFM delays in the area of responsibility of Oslo ACC (enroute and TMA) since mid May 212 (week 21). NM management and operations are in regular contact with AVINOR. No significant improvement is expected until mid August (after the main summer leave period). NM efforts focused on providing alternative solutions to the users of Oslo airspace to minimize delays. Several rerouting scenarios were developed and validated by NM in conjunction with ACCs and AOs. Mandatory scenarios have not been applied so far as AOs preferred the individual RRP solutions provided by NM. This graph shows the RRP delay reduction efforts by NM since mid May (week21) until the end of July: 9. NM Added Value 9.1 RRP direct delay savings Since the beginning of summer, 59656 minutes of delay saved by providing alternative route possibilities to 2185 flights. On average, 24 flights were re-routed daily, saving 656 minutes of direct delay each day. The cost of these savings was 285 NM extra mileage (flown) per day. This graph shows the actual weekly figures since the beginning of summer (week 18-week 3): Delay saving (Min) Route extension (NM) Delay savings (Min) Route extension (NM) 25 2 15 1 5-5 -1-15 -2-25 -3-35 RRPs for ENOS (212 summer week21 3) 21 22 23 24 25 26 27 28 29 3 Number of RRPs 23 58 52 3 5 47 66 98 17 Effective delay reduction (min) -188-217 -2788-1 -137-256 -134-3335 -3142 Eff ect ive route extension (NM ) 943 1771 982 147 135 536 113 21 1736 5 4 3 2 1-1 -2-3 -4-5 -6-7 -8-9 -1-11 RRPs Summer 212 (week18 3) 18 19 2 21 22 23 24 25 26 27 28 29 3 Number of RRPs 59 33 82 71 166 173 124 18 193 253 24 377 234 Effective delay reduction (min) -1613-695 -2232-2594 -4781-5731 -251-445 -661-775 -535-1234 -669 Ef f ective rout e ext ension (NM ) 31 29 68 1638 3165 223 193 195 2282 3255 2684 434 296 12 11 1 9 8 7 6 5 4 3 2 1 4 35 3 25 2 15 1 5 Number of RRPs Number of RRPs 9.2 Flight with delay > 3 Average daily flights > 3 minutes delay 9 8 7 6 5 4 3 2 1 796 643 737 518 318 162 116 217 125 35 311 22 422 Compared to July 211, the number of flights that had more than 3 minutes of delay decreased by 46.8% (796 flights/day in July 211 vs. 422 flights/day in July 212). 8 of this reduction occurred in en-route delays. AIRPORT/TMA EN-ROUTE 9.3 Greek airports delay reduction In previous years, Greek airports (19 holiday destinations in particular) faced huge delays. In close cooperation with the Hellenic CAA, the Hellenic ANSP (Flow Management), the Greek airport slot coordinator, and the Airline Operators Associations IACA and IATA, the Network Manager set up a procedure to significantly reduce arrival delays. The procedure was trialed for two months starting from 3 April 212 and is operational since 1 July 212. In the period of 3 April 212 to 31 July 212, compared to the same period in 211, delays decreased by 74.9 with 8% less traffic. Compared to 21, delays are down by 75. with slightly more (.9%) traffic. DNM Network Operations Report Analysis - April 212 13