Dear Exhibitors Welcome to infa 2017 in Hannover. As a service provider, we always strive to ensure that our cooperation with exhibitors is as efficient and unbureaucratic as possible. However, the wealth of technical and organisational information associated with organising a show means that a certain amount of "small print" is unavoidable. Please read the following information and the technical regulations carefully and also pass this information on to all contractors responsible for building and dismantling your stand, as well as any sub-exhibitors and your staff, if applicable. This information and the technical regulations as well as the FAMA's "General Trade Fair and Exhibition Conditions" and the "Special Exhibition Conditions" form part of the contract covering your participation at infa 2017. Information Regulations Service Order Dates, contacts, map of grounds, internal traffic regulations, event-related information of the building authorities and the fire brigade for exhibitors and stand construction companies for self-installation of electrical equipment Many useful addresses and telephone numbers for services at the trade fair city Hannover for services New: All the services you need for this trade fair/exhibition can be ordered online by using our Service Shop. Please make sure that you send your orders by the "Final date for submission" date! If orders are sent in later, no guarantee can be given that the services ordered will be ready on time. A surcharge will be charged for all late orders that arrive after this date. Please note Times for set-up and dismantling see page 0.30.1 Advanced construction Extended dismantling see page 0.30.2 see OBS Regulations of vehicular access see page 0.30.1 Service Plus All services you order will be invoiced by Fachausstellungen Heckmann. Best regards from FACHAUSSTELLUNGEN HECKMANN HANNOVER / BREMEN
Dates contacts 0.10.1 Duration of the fair Saturday, 14 October 2017 until Sunday, 22 October 2017 Opening times Visitors: daily 10 a.m. 6 p.m. Exhibitors: daily 9 a.m. 7 p.m. Realization FACHAUSSTELLUNGEN HECKMANN HANNOVER / BREMEN Subsidiary of Deutsche Messe Europaallee / Bürohaus 7 Messegelände +49 511 89-30400 30521 Hannover +49 511 89-30401 GERMANY info@fh.messe.de www.heckmanngmbh.de General manager: Carola Schwennsen Exhibitor-Service Center ASC - from 11 October 2017 Entrance North 1 first floor Service times: 9 a.m. 6:30 p.m. (on the last day of construction / first day of event from 8 a.m.) +49 511 89-30440 +49 511 89-30450 Project Manager Katja Flügel +49 511 89-30422 Exhibitors' support Michaela Koch +49 511 89-30426 Kathleen Grap +49 511 89-30424 Thorben Beißner +49 511 89-30442 Henrike Werhahn +49 511 89-30412 Iwona Kliche +49 511 89-30437 Bettina Wintermans +49 511 89-30427 Jasmin Weseloh +49 511 89-30438 Technical exhibitors' Klaus Wenzel +49 511 89-30403 and visitors' services Michael Günther +49 511 89-30404 Tim Langer +49 511 89-30435 LEBENSART Hall 19 Ingo Gifhorn +49 511 89-30405 Christmas Hall 22 Jörg Goergens +49 511 89-30406 Events and special shows Sandra Busse +49 511 89-30407 Florian Eiben +49 511 89-30408 Klaudia Kohl +49 511 89-30418 Technical service Ingo Gifhorn +49 511 89-30405 Advertising and internet Petra Raap +49 511 89-30432 Press and Public Relations Lars Pennigsdorf +49 511 89-30417 Ann-Kathrin Steinmetzger +49 511 89-30416 Exhibitor Passes Manuela Zimmermann +49 511 89-30402 and Guest Tickets
Dates contacts 0.10.2 Hall inspections From Friday, 06 October 2017 all hall inspections will be manned and within reach by the telephone or fax no. as shown below Dialling code Hannover +49 511 Hall 19/20 89-32719 FAX 89-36319 Hall 21 89-32721 FAX 89-36321 Hall 22 89-32722 FAX 89-36322 Hall 23 89-32723 FAX 89-36323 Hall 24 89-32724 FAX 89-36324 Hall 25 89-32725 FAX 89-36325 Hall 26 89-32726 FAX 89-36326 Open air site 89-32926 FAX 89-36326 Information stands Hall 19 89-30461 Hall 25 89-30462 Delivery Address for exhibitors infa 2017 [ Exhibitor's name] [ Contact ] [ Hall ] [ Stand number] Messegelände 30521 Hannover GERMANY Telephone numbers Dialling code Hannover +49 511 Emergency 110 Fire brigade 112 Fire station fairgrounds 89-112 89-33633 Police fairgrounds 89-20040 Medical aid post fairgrounds 89-114 89-30030 Deutsche Messe (switchboard) 89-0 Deutsche Bahn AG Travel information of DB 24/24, travel service 11861 Customers' service goods' traffic 0180 5331050 German press agency 12405-0 Deutsche Telekom AG, branch 2 Hannover 677-0 Telephone exchange international 0010 Directory assistance fairgrounds 89-1189 Telephone faults service fairgrounds 89-1171 Taxi 2143 3811 434343 Customs fairgrounds 89-20259
Map Hannover Fairgrounds 0.20.1 As of: 12 May 2017
Internal traffic regulations 0.20.2 Note For the vehicular access to and circulation on the grounds, only certain entrances can be used for the respective halls. Please observe the following traffic regulations and pass this information on to your staff, your stand construction contractor and the service companies you employ. During the construction/dismantling period and during the event vehicular access to the grounds is permanently possible via entrance West 4. Additionally, the entrances North 2 and West 3 can be used from 7 a.m. 7 p.m.. Stand construction Halls 19 20 21 22 24 Entrance West 4 Halls 21 24 25 Entrance West 3 Halls 22 23 25 26 Entrance North 2 Delivery during Halls 19 20 21 22 24 Entrance West 4 the event Halls 21 24 25 Entrance West 3 Halls 23 25 26 Entrance North 2 Dismantling Halls 19 20 21 22 24 Entrance West 4 Halls 21 24 25 Entrance West 3 Halls 22 23 25 26 Entrance North 2 In order to reduce traffic on the fairgrounds, the exhibition management asks you to focus deliveries during the event on the times before the opening of the event (6:30 a.m. to 9:30 a.m.) and after the closure of the event (6 p.m. to 8 p.m.). Thank you for your understanding. Deposit On the last construction day and during the event a deposit of 100.00 EUR has to be paid in order to be granted vehicular access to the fairgrounds. Details can be found in the Event-related Information (0.30.1 "Regulation of vehicular access"). These regulations are subject to change. On principle, the relevant local traffic regulation has to be observed. As of: 12 May 2017
Event-related information 0.30.1 Construction period Wednesday, 11 October 2017, 6:30 a.m. 10 p.m. Thursday, 12 October 2017, 6:30 a.m. 10 p.m. Friday, 13 October 2017, 6:30 a.m. 04 p.m. After the end of the official construction period Friday, 13 October 2017, 4 p.m. only finishing work within the exhibitor's own stand area is permissible. The aisles in the halls have to be cleared by this time so that subsequent work can be carried out smoothly and on time. Construction work after 6 p.m. must be coordinated with the technical exhibitors' service and the service companies. Dismantling period Sunday, 22 October 2017, from approx. 7:00 p.m. 12 p.m. Monday, 23 October 2017, 6:30 a.m. 8 p.m. Tuesday, 24 October 2017, 6:30 a.m. 8 p.m. Note We recommend that any delicate and easily moved exhibition articles be removed from the stands Sunday, 22 October 2017, 6 p.m. as we cannot take responsibility for any exhibits during the dismantling period. Exhibits and stand construction material can be kept in the halls only up to the end of the official dismantling period. The trade fair management is entitled to dismantle and store stand equipment and exhibits at the cost of the exhibitor, if the stand area is not cleared by the end of the dismantling period. Regulation of vehicular access during construction days Wednesday, 11 October 2017 Thursday, 12 October 2017 all vehicles may enter the fairgrounds freely. on the last day of construction period Friday, 13 October 2017 access will be restricted. Access to the fairgrounds will be granted only upon presentation of a pass which can be obtained by depositing EUR 100.00. This is valid for cars for vans up to 7.5t for trucks for loading and unloading. for a duration of 2 hours, for a duration of 4 hours, for a duration of 8 hours Upon leaving the grounds before expiry of these periods, the deposit will be refunded when the pass is handed back. If the vehicle is not removed from the grounds within these periods, the deposit will be forfeited. during the event access to the fairgrounds will be granted between 6:30 and 9:30 a.m. and 6 and 8 p.m. upon presentation of a pass which can be obtained by depositing EUR 100.00. This pass is valid for the driver and the vehicle and entitles to a stay of 45 minutes only for loading and unloading. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited. Passengers must possess a valid exhibitor pass, admission ticket or a pass obtained upon deposit, otherwise they will not be admitted.
Event-related information 0.30.2 Regulation of vehicular access on the last day of the event Sunday, 22 October 2017 vehicular access to the grounds will not be permitted after 3 p.m. until approx. 7 p.m.. After approx. 7 p.m. and on the following dismantling days all vehicles may enter the fairgrounds freely. Advanced construction Extended dismantling Advanced construction from 06 08 October 2017 and extended dismantling on 25 October 2017 are available and have to be applied with the OBS system (Online Business Service). For these days a lump sum of Euro 200.00 per day has to be paid. Entrance During Construction and dismantling the entrance to the Fairgrounds are possible to Entrance West 4 and Entrance North 1. 06 08 Oct. 2017 Entrance West 4 6:30 a.m. 7:00 p.m. 9 + 10 Oct. 2017 Entrance West 4 6:30 a m. 10:00 p.m. 11 13 Oct. 2017 Entrance West 4 6:30 a.m. 12:00 p.m. 11 13 Oct. 2017 Entrance North 1 8:00 a.m. 6:30 p.m. 22 Oct. 2017 Entrance West 4 ca. 7:00 p.m. 12:00 p.m. 23 + 24 Oct. 2017 Entrance West 4 6:30 a.m. 8:00 p.m. 25 Oct. 2017 Entrance West 4 6:30 a.m. 6:00 p.m. Working times During the construction and dismantling periods the working times on the fairgrounds are from 6:30 a.m. to 8 pm / 10 p.m. (Service times of the service providers: 8 a.m. to 6 p.m.) Working time regulation The working times during the duration of the trade fair and the construction and dismantling periods are regulated by law. These legal regulations regarding working times must be observed. The daily working time of 10 hours must not be exceeded. Further information or exceptions can be obtained at the Gewerbeaufsichtsamt Hannover (Trade Supervisory Office) (see service addresses). Permissions which have been issued according the law of other federal states by authorities that are responsible for the headquarters of the company will be accepted. A general work permit for work on Sundays and public holidays is not necessary. The construction staff will not need any passes on the fairgrounds in Hannover. Collection of goods Visitors who visit the event for a short period of time only to collect or exchange goods or who have questions concerning the goods must obtain a permit. Such a permit is valid for a limited period only and will be issued at the entrance desk upon payment of a deposit equal to the admission fee. Exhibits that have been sold but are part of the stand decoration may be handed over to the new owner not before the last day of the event 6 p.m. In the event of purchased goods being collected by car, access to the fairgrounds is not permitted before 7 p.m. on the last day of the event (see regulation of vehicular access). Please pass this information on to your personnel and your customers.
Event-related information 0.30.3 Order confirmation Exhibitor passes The receipt of the ordered services will not necessarily be confirmed. There will be correspondence or feedback via telephone, if single items of the order need to be clarified. Each exhibitor will be issued with passes for the stand personnel according to the size of his stand. For stands up to 10 m² 2 passes will be issued free of charge. An extra pass will be issued for each full 10 m² of stand area in the halls and for each 50 m² on the open-air site (up to a maximum of 10 passes). The free exhibitor passes will be dispatched by separate mail together with any additionally ordered passes. Copy services The copy services are provided for exhibitors at the information stand in hall 25 and at the Exhibitor-Service Center (ASC). Car parks Car parks for exhibitors are situated next to the fairgrounds. Parking tickets for using of the car parks must be ordered. Press pigeonholes Press pigeonholes for displaying press information or complete press folders are available in the press centre. Stand design Stand equipment If vending trailers, vehicles, containers etc. are used as a stand or as an exhibit Fachausstellungen Heckmann (technical exhibitors' service) has to be notified correspondingly. Stand boundary walls Stand boundary walls will be supplied and let free of charge only if they are ordered. Walls and doors for cubicles/storage rooms must be ordered separately. Special parking spaces In exceptional circumstances there are parking spaces for refrigerated trucks/lorries on the exhibition grounds. The use of these spaces is subject to a fee and necessitates a written application directed to the Fachausstellungen Heckmann (technical exhibitors' service). We allot these multiple-entry spaces on a first-come first-served basis, based on availability, but you do not have the right to any space. GfV car park tickets are not valid here. Electrical connections Power consumption Electrical connections may only be used by the customer/exhibitor himself. The supply of electricity to neighboring stands or other exhibitors is not permitted. In case of an infringement the electrical supply will be disconnected. Electrical connections for joint stands must be applied for at Fachausstellungen Heckmann in advance. For alternating current connections, 230 V, up to 3 kw all electricity consumed is included in the connection price. Three-phase current connections include a calibrated electricity meter. For all of them electricity consumption will be charged according to actual metered consumption (0.36 EUR/kWh).
Event-related information 0.30.4 Environment Zone Hannover Note The so-called Environment Zone was introduced in Hannover in 2008. The Hannover fairgrounds are not directly affected. However, if an exhibitor wants to visit the inner city of Hannover by car, a sticker on the car indicating the vehicle's emission category is needed in order to enter the marked zones. The exact boundaries of the Environment Zone Hannover can be found on the internet under www.hannover.de. For further information on the Environment Zone please call +49 511 168-40601. The stickers ( Feinstaubplaketten ) can be obtained in Germany at every officially recognized testing centre, garage that is authorized to carry out exhaust tests and vehicle registration office. WLAN Internet Services With the Wi-Fi available in the halls, you have the possibility to get an internet connection for your laptop or PDA. All you need is an activated wireless card (wireless card) in your LAN card and an Internet browser. About the Internet access, it is then possible to read e-mails or set up a connection to the company's network, if your corporate network is prepared for this. WLAN voucher you will get at the information stands in the halls 19 and 25 and at the Exhibitor Service Center (ASC) at the entrance North 1, 1 st floor. 1h = 60 online minutes 5,00 4h = 240 online minutes 15,00 10h = 600 online minutes 25,00 This offer can be seen as a stand-alone solution in addition to our wired Internet access with guaranteed bandwidth. An order for this access is not necessary, since we have sufficient capacity in the construction and event time. Due Stand construction and / or exhibits may lead to delivery restrictions, but we cannot influence. Caravans Camper vans Parking as well as staying overnight in caravans and camper vans is not allowed on the fairgrounds and the surrounding car parks. Caravans and camper vans that are parked on these car parks will be removed at the cost of the owner. Spaces for caravans/camper vans are available on the car park for caravans/camper vans near the fairgrounds. There is no opportunity for exhibitors to park caravans/camper vans on the fairgrounds. Fachausstellungen Heckmann reserves the right to have towed away illegally parked vehicles at the expense of the driver/owner.